Had to exchange....... - HTC Rezound

I'm a lil upset. Phone has been amazing. I just got got to work today and they had to exchange it. Anyone had the reboot loop?
New one is having internet issues already. Not getting connection. Constant reloading 4g.
Sent from my ADR6425LVW using XDA App

Check the stickies above. There's an answer to bootlooping in there, you might have been able to avoid your exchange.
Is LTE turned on in your mobile network settings? I had 4g connection problems before where it was getting turned off. The app LTE on/off from the Market helped with that. You can make sure it's turned on there as well as setting it for LTE/voice only if you like.
Also, I had a problem with no 4g and noticed I hadn't clicked in one of the cover's corners tight enough, the one in the upper right if you're facing the screen, closest to the lens if you're looking at the back cover. That's the corner that has the LTE antenna inside.

cmon man, stickies are up there for a reason; it's why i asked to get that thread stickied!!

Sorry . Been using the xda app and stickies are a different click.
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Related

4G Connection Issues

What's going on, guys?
I got my MoPho 4 days ago and have been having trouble connecting to 4G. Sprint says there's nothing wrong on their end. Is there any kind of diagnostic I can personally run or is there anything I cam do to fix this because I it to a repair center and they said they could nothing but reprovision it.
Along with that I've been having super slow 3G connection speeds as well. The Sprint store refuses to replace my phone and over the phone isn't any better. Is there anything I can do?
Btw, I live in the middle of a 4G zone, Staten Island, NY.
Sent from my MB855 using XDA App
3g speeds are horrible right now on Sprint, not sure whats going on. But I know that it is all over the nation. As for the 4g, find a wal mart, you should have full bars and have no connection issues.
If you do I would suggest you try to get a replacement if you are completely stock. Hope to god your not asking this question with an unlocked bootloader. lol I doubt you are considering you said you took it into a repair shop, they would have laughed at you had you tried that I'm sure.
I haven't been able to connect to 4G in a couple days myself. Hope it gets resolved soon.
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OTA fixed whatever my problem was.
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No network connection

I apologize as I'm certain this has been asked already. I just got my EVO LTE today. I'm using the Android xda app and I can't find any way to confine a search to a specific forum. When I type in my search, the app searches all forums at CDs!
When I'm away from a wifi signal, and I try to use any app that requires a data connection, I get a no data signal error.
I have tried switching to cdma only, but that does not work. When I check in settings, it also says, "no data connection".
So 1. What's up with that?
Bonus 2. Is there a way to search in the Android xda app and limit it to one forum?
Thanks.
Sent from my EVO using XDA
The answer to 2. Is no theres not. Would be nice though not sure about 1 though, have you tried updating your profile?
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I've updated my profile and my prl.
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leebo said:
I've updated my profile and my prl.
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Click to expand...
Click to collapse
Have you called sprint? Stupid question but you have mobile data turned on right?
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I have a co-worker who just got this phone 2 days ago with the same problem. He called the store, told him what was going on and they said bring it back and they gave him a new one. Well it didn't fix the problem. Now they are saying its cuz Sprint is still working on making things work on ICS.. they have also said its because the update hasn't come to make it a working 4G LTE phone yet.. my friend is a EVO fan and is trying to stick it out, he has a 14 day buyers remorse period which he can exchange it for a different phone which he might go to the SGS2 .. any info would be great. Thanks on advance
Sent from my SGH-T989 using Tapatalk 2
Yes, mobile data is on. That's where it says, "no data connection". If you long press, you have the option for cdma only.
I haven't yet called Sprint because I figured this issue must have been posted here and someone had a fix. Also had fear Sprint would not know what the problem was. After the above post, I guess I have a good reason!
Sent from my EVO using XDA
In the "mobile networks" settings try checking the "domestic data" option
Yep, domestic data is also on.
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Bummer...that fixed my wife's
Apparently,a reboot thus morning seems to have fixed it.
Computer 101 I guess!
Sent from my EVO using XDA
I had the same problem and used ##3282# to delete profile and couldn't get it to reconnect. Come to find it is was because i was connected to an airave. I went up the street and updated the profile again and it started working instantly. Haven't had any more problems since.
Same problems here - I kept going into roaming mode with full bars, then out of roaming and zero bars. Couldn't use any mobile data or make calls.
Kept having to update the PRL - like every hour or so. Eventually, updating the PRL stopped fixing the problem. Resetting the phone got the mobile connection working again but it still wigs out after awhile and updating the PRL isn't helping. Only resetting makes it work. Ugh.
I'm on wifi a lot and the wifi radio seems to work like a champ.
Updating the PRL and Profile and then rebooting the phone solved the problem for me.
i am headed to the sprint repair center at lunch for this issue. It will work great as long as I do not turn on the wifi..as soon as it connects to a wifi source it drop the mobile network like it should..but when the wifi goes away it will not reconnect to mobile network..it will say "turning on" then just go to disconnected...sucks. Hope they can either fix it or provide a new one.

Phone turns off randomly

Im on 1.3 mean rom and havent updated anything.
I dont have overclock either.
If im in a call or something it juat randomly reboots. How would i solve this
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bamp
This might sound crazy but I had the same issue. Mine was the otterbox commuter case was sticking to the power button a bit and powering off my phone and rebooting. Did you put a new case or something on it?
Sent from my EVO using xda app-developers app
Dont use a case. Updated to 1.7 hopefully it stops
Sent from my EVO using xda premium
i kno its a pain in the a$$ but sometimes running an ruu back to stock and then rerooting the phone helps... worst case.. i did that when my evo 3d kept acting up like that.. and it helped...
Happened again today. Super annoying. If it happens again im going to sprint and demanding a new one
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Try wiping everything including factory reset then reflash rom.
I did do that. Idk what the problem could be
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afgomar said:
I did do that. Idk what the problem could be
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Click to expand...
Click to collapse
Mine does this as well. I talked to HTC and they said if you don't LTE in your area, Sprint LTE that is but have Verizon LTE, your phone may be trying to latch on to the Verizon LTE, and since it can't quite connect it attempt to push more power to the LTE antenna to get it to connect, in doing so, it eventually pushes it pass a threshold and causes the phone to reboot. Apparently the issues seems to be popular in areas where there is no Sprint LTE and other LTE available. Sounds like a software issue on HTC's end, that will hopefully get fixed.
For now, you can try and go a *#*#4636#*#* and change your network to CDMA Only or EVDO Only and see if that keeps it from rebooting. (when you change to CDMA only, make a call right away otherwise you might not get incoming calls or texts)
I dont make many calls but the few calls i usually do make or receive are important and i would hate having to switch that. U think it will work if i turn off mobile network in the drop down settings???
Im in los angeles btw and i think verizon lte is live here
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[Q] Did this wifi issue ever get fixed?

Has there ever been a fix for the issue where the phone randomly switches back and forth between 3G and wifi? i constantly get "The page can not be displayed" message. My phone does it quite a bit when I am at home. Very annoying!!
I never had that issue. I dont see other threads about that being a problem either. Maybe u have poor wifi signal?
Short_Straw said:
I never had that issue. I dont see other threads about that being a problem either. Maybe u have poor wifi signal?
Click to expand...
Click to collapse
No, it happens but people are starting to give up on the EVO LTE.
Mine does this and I have been trying to figure it out as well.
Note: switching Rom's doesn't help
I dont have any problems with 3g/wifi switching. I use wifi all day at work no issues whatsoever. And people giving up on the lte? I dont see it.
What ROM are you using? I'm running Decks CM10 and never had that issue.
Sent from my CM10 Evo LTE
for the most part that wifi issue was fixed in one of the OTA's we got.. i used to have problems with my wifi staying on when i was out of range.. after the OTA we got that had the fix in it,, i havent had any problems with it since...
The Ota for me never fixed the problem. I may try CM10. I have heard that CM10 uses different drivers for Wifi.
cmdauria said:
Has there ever been a fix for the issue where the phone randomly switches back and forth between 3G and wifi? i constantly get "The page can not be displayed" message. My phone does it quite a bit when I am at home. Very annoying!!
Click to expand...
Click to collapse
I as well have not had problems like that unless my WiFi router is far away.
I did see a post before about the antenna springs in some evo lte's making poor contact and they fixed it. Not sure if that's your problem. I would make sprint give me another one.
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I read a post about stretching the springs and tried it. Surprisingly my wifi signal increase dramatically.
Jack
P.S. I never had the wifi dropping problem just did this to increase my range and it did.
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T3CHW0LF said:
What ROM are you using? I'm running Decks CM10 and never had that issue.
Sent from my CM10 Evo LTE
Click to expand...
Click to collapse
Has anybody else tried this and have you seen better results?
midmadn said:
I read a post about stretching the springs and tried it. Surprisingly my wifi signal increase dramatically.
Jack
P.S. I never had the wifi dropping problem just did this to increase my range and it did.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
What springs are those?
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---------- Post added at 07:35 PM ---------- Previous post was at 07:26 PM ----------
I am convinced that this problem is not a ROM issue. I get the problem on every ROM I've flashed, MeanROM, Fresh, Sinister and I I'm now currently UREvo. I have the same on every one. I've tried current kernels as well and nothing.
My problem is while leaving the range of a wifi network it will not disconnect and then connect to mobile network. Then the same thing happens in reverse when going from mobile to wifi it will not make the hand off automatically. I have to manually turn all radios off then back on or reboot altogether.
I have decided to unroot, relock and flashRUU and see if I have the same problem. If so, I'm headed back to Sprint for warranty replacement.
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treetolber said:
What springs are those?
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
They are the metal spring tabs under the shiny black cover on the back of the phone. Not the ones on the cover itself but the ones on the phone under the cover.
Go to a spot where your Wi-Fi signal starts to fade and take note of your location and signal strength. Then remove the back cover and gently bend those metal contacts up away from the phone a very small amount. You may not even be able to see a difference. I used a very small screwdriver. Then replace the cover making sure it is firmly attached. Go back to that location and notice you now have full signal strength there and can go a bit farther before it drops. (it did for me anyways).
DISCLAIMER- As usual, I assume no responsibility if you break your phone. I'm just passing on a technique I learned in a forum that was a positive experience for me.
Jack
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It is being addressed in the 4+ jb update that's being tested for the Hox
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Network connectivity issues

Hey guys, i have no idea what has happened, but i no longer have 4g on my phone.
First, it takes forever to actually connect to Mobile data. It shows that mobile data is on, but it says "disconnected" for at least a minute or two. Second it only connects to 3g when i know im in a 4g area, and have always gotten 4g.
I have it set to LTE/CDMA mode and have sprint connnections optimizer turned off. I have also updated prl/profile to no avail. Please help
Thanks
It's been around the posts lately about the growing problem. Try ##3282#, profile, change to 1, hit menu, commit modifications... Maybe that will help.
Sent from my EVO using Tapatalk 2
Thanks, it was already set on 1.
Sent from my EVO using xda app-developers app
Well... I'm in the same boat man. But I'm actually going on a couple hours of constant lte. Man, I did everything in the book. ##786# reset, hundreds of profile and prl updates...
I flashed back to an old nandroid of superlte and its been working.
Sent from my EVO using Tapatalk 2
I'm basically having the same issue. The other thing on my end is I can't update prl or profile. This sucks.
Sent from under your bed...
This happened to me the other day. What i did was turn off my mobile data and put my phone on airplane mode for a few minutes. Then i turned everything back on and my LTE worked.
Woke up this morning and my 4g was back! Guess its a tower or software issue. It seems to be randomly disappearing for no reason. Hope you guys get it solved cuz if not then the phone should've been called EVO 3G if its gonna act like this. I'm sure I haven't seen the last of this problem
Sent from my EVO using xda app-developers app
Been having similar issues for the last day or so as well. It sometimes requires me to restart the phone entirely before I get LTE back. Where are you guys around? Chicagoland area here.
Sent from my EVO using Tapatalk 2
I'm in the Dallas/Fort Worth Texas area
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bennyboy78 said:
I'm in the Dallas/Fort Worth Texas area
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Click to expand...
Click to collapse
Im in Dallas and since middle of December i can say that my Data speeds have gone back to pre network vision days..
Right now, in my office with the 4G icon, im getting less then a meg down and between 1 and 2 megs up.
Thats 3G speeds..
Its aweful..

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