My device suddenly will no longer charge. When I plug the power supply in, it still says not charging. Please, if anyone knows what to do please reply?
Try another cable if you have one. Reboot, factory reset. If that doesn't help send it back.
I read somewhere (In this forums "I believe") the charger has a shutout mechanism when overheating and sometimes gets stuck.
What resolved the problem was placing the adapter in a plastic bag inside the freezer for at least 15 minutes.
Right after after that the adapter started to work.
Ok, now this is weird... After unplugging for about 10 minutes I then plugged the charger back in and the tablet detected it right away and began to charge....
Is it possible the charger shut itself down because it got too hot?
I don't know what to think-
Can the charger go into some kind of thermal shutdown? Can the charger overheat if left plugged into the wall for an extended period of time?
I was using my tablet with the charger plugged in for over an hour... thats when I noticed suddenly it was no longer at 100 percent battery, and that it had stopped charging. The charger was cold to the touch, like it wasn't even plugged into the wall.
Is it possible that the tablet switches off the charger when the battery reaches a certain charging threshold? I noticed that when the charger started working again the battery capacity had dropped to 90 percent... Is it possible that the tablet can determine it has reached full charge capacity and switch the charger off even though it is plugged in?
My tablet was perfect up until this happened, and now I am concerned since I only have about 2 weeks to return to New-egg- after that I have to deal with Asus!
Any thoughts?
mazjohn said:
Ok, now this is weird... After unplugging for about 10 minutes I then plugged the charger back in and the tablet detected it right away and began to charge....
Is it possible the charger shut itself down because it got too hot?
I don't know what to think-
Can the charger go into some kind of thermal shutdown? Can the charger overheat if left plugged into the wall for an extended period of time?
I was using my tablet with the charger plugged in for over an hour... thats when I noticed suddenly it was no longer at 100 percent battery, and that it had stopped charging. The charger was cold to the touch, like it wasn't even plugged into the wall.
Is it possible that the tablet switches off the charger when the battery reaches a certain charging threshold? I noticed that when the charger started working again the battery capacity had dropped to 90 percent... Is it possible that the tablet can determine it has reached full charge capacity and switch the charger off even though it is plugged in?
My tablet was perfect up until this happened, and now I am concerned since I only have about 2 weeks to return to New-egg- after that I have to deal with Asus!
Any thoughts?
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Click to collapse
Would probably be more productive if you read the replies in your post.
I did the firmware updates today, but once again, my prime is not charging. I'm down to 20percent battery. I tried bending the 2 prongs a little inward on the wall adapter after separating the 2 halves of the charger, but it did not help.
I put the charger in a plastic bag and threw it in the freezer. will take out after 15 minutes and see if it has something to do with thermal reset.
I don't know what to do at this point. Is it the tablet, or the charger that is bad.
If I order another charger online, I will loose my window to return the tablet to new egg. I would hate to return the tablet if it is just a bad charger, since the tablet has no defects at all, and I just skinned the damn thing too.
Any other Ideas to fix this? otherwise, should I return the tablet or order another charger and cable online?
mazjohn said:
I did the firmware updates today, but once again, my prime is not charging. I'm down to 20percent battery. I tried bending the 2 prongs a little inward on the wall adapter after separating the 2 halves of the charger, but it did not help.
I put the charger in a plastic bag and threw it in the freezer. will take out after 15 minutes and see if it has something to do with thermal reset.
I don't know what to do at this point. Is it the tablet, or the charger that is bad.
If I order another charger online, I will loose my window to return the tablet to new egg. I would hate to return the tablet if it is just a bad charger, since the tablet has no defects at all, and I just skinned the damn thing too.
Any other Ideas to fix this? otherwise, should I return the tablet or order another charger and cable online?
Click to expand...
Click to collapse
The freezer trick did nothing, So I again separated the 2 halves of the charger- this time I took a miniature pair of Nose pliers and *really* bent the 2 copper prongs in further ( I was really scared it would snap off) but after bending them inward and rejoining the 2 halves, it started charging again. What BS.
I will have to see if it works from now on or not. The problem was very intermittent to begin with. I am hoping this rules out that my tablet is bad....
My guess is that the copper contacts inside the AC charger must be separating when they heat and contract, causing intermittent / loss of contact.
I wouldn't be suppressed if this problem starts to happen all over the place to others... its just a matter of when. PISS POOR DESIGN BY ASUS OF THIS CHARGER.
I will update again, once I know the problem does not return.
Feel free to comment on this ordeal if you wish-
Problem Returned
The Problem returned . tablet stopped charging at 51 percent. adapter plugged in but software says "not charging"
I Am Returning my tablet back to new egg for a refund. I am done with this.
For all I know, it could be a problem with the battery and have nothing to do with the charger. It's just not worth it any more.
I AM VERY VERY DISAPPOINTED. I really loved the tablet....
I won't buy another one from Asus. I will wait a few more months and get a different brand with ICS.
this happened to me after I applied the new update. Very confused. I am trying the freezer method now but I feel like that will not work. I have also been charging my galaxy nexus with it so I am thinking maybe it disrupted it but it was charging this morning. HELP PLEASE!
Delete this message ,,,,,,,
cashmonies said:
this happened to me after I applied the new update. Very confused. I am trying the freezer method now but I feel like that will not work. I have also been charging my galaxy nexus with it so I am thinking maybe it disrupted it but it was charging this morning. HELP PLEASE!
Click to expand...
Click to collapse
Did you resolve your issue?
I contacted Asus, and I swear, the people running tech support are Clueless.
The guy said, maybe its a bad charging port and said- ship it back to asus for repair... I tend to think it is software related..... I won't ship it back and they said they will not replace it with another one, so I will get a refund instead. If anyone has seen this or knows anything, please help.
mazjohn said:
My device suddenly will no longer charge. When I plug the power supply in, it still says not charging. Please, if anyone knows what to do please reply?
Click to expand...
Click to collapse
I think the charger is poorly made. My first transformer did that and I had to buy a new adapter. Of course my transformer broke later (by my kid) now I have an extra adapter for my prime. Smell the adapter and see if it smells like it's burnt...my previous one burnt out I think cause it had a burnt smell to it.
Go Figure
After aprroximatelhy 40 days, my Prime would not longer charge using the power adapter, although I could still charge it by plugging it in to the usb port on any of my PCs. So, I figured the adapterr was bad and I purchased a new one at Office Depot.
The new unit came with a cable. Just out of curiosity, I tried using the new adapter with my old cable, and guess what ... it Prime wouldn't charge. So, I tried the new cable with the old (presumably bad) adapter, and it charged fine.
its odd that the old cable charges the unit when plugged into a usb port, but not the power adapter.
I mention my scenario in case anyone else runs into a simiilar situation. A new cablee is alot cheaper than a new adpater/cable package.
So glad I am getting a refund for this piece of junk right before I went to package my Prime up to return it my charger stopped charging my dock and or tablet so the charger itself must be faulty...... I imagine everyones will die soon enough what a lack of quality control all around with the Prime
jdbaker82 said:
So glad I am getting a refund for this piece of junk right before I went to package my Prime up to return it my charger stopped charging my dock and or tablet so the charger itself must be faulty...... I imagine everyones will die soon enough what a lack of quality control all around with the Prime
Click to expand...
Click to collapse
Failure rates on the Primes is less than 1% according to Gary from Asus. The chargers are the same chargers that have been used since the TF101 days.
chamberc said:
Failure rates on the Primes is less than 1% according to Gary from Asus. The chargers are the same chargers that have been used since the TF101 days.
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Click to collapse
And have been burning up and lacking quality since the TF101 days... lol
And again, guys, don't just take Gary for his word, statistics are easily molded-as-needed; I don't dislike Gary, I'm not saying he isn't helping or telling what he believes to be true (I'm glad ASUS at least has a voice around, albeit a marketing one), but isn't it a little early to have concrete figures on the defect rates?
Surely retailers haven't finished processing their numerous returns, and I doubt this figure accounts for working Primes with minor defects or single defective parts/features.
And this figure absolutely does not account for the lack of functioning GPS seen in units that have it listed; they removed it from the spec sheet probably for this exact kind of statement...
chamberc said:
Failure rates on the Primes is less than 1% according to Gary from Asus. The chargers are the same chargers that have been used since the TF101 days.
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Click to collapse
I am assuming you are talking strictly about the charger then because the failure rate of something bring wrong with the Prime has to be around 50%
mazjohn said:
My device suddenly will no longer charge. When I plug the power supply in, it still says not charging. Please, if anyone knows what to do please reply?
Click to expand...
Click to collapse
My first prime did this, send it back, if they try and argue just tell them you want a refund.
Sent from my Transformer Prime TF201 using XDA Premium App
jdbaker82 said:
I am assuming you are talking strictly about the charger then because the failure rate of something bring wrong with the Prime has to be around 50%
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Click to collapse
No. Gary stated failure rates of the Prime are below 1%. Well within acceptable standards.
chamberc said:
No. Gary stated failure rates of the Prime are below 1%. Well within acceptable standards.
Click to expand...
Click to collapse
Well then this doesnt include the lockup issues because theres no way thats accurate this 1% must only include devices with some real hardware failure not all the other issues everyone is complaining about Asus probably considers this stuff "working as expected" when in reality its crap for us users.
Related
Today while I was plugged in I noticed my TF was not getting charged. I checked all the connections, rebootedthe device, and still no luck. I plugged it into my laptop and it was recognized as usual, and even charged up 1% over 10 minutes. I then plugged it into an old iphone charger and it charged a bit faster.
I tried the Asus AC adapter again and it didn't work. I called Asus and explained the issue. I was told I could order a new charger through estore.asus.com. Of course they don't have them in stock. I called the store and they recommended I contact customer support again. I called them back and they said my only option was to wait until the estore got them in stock. They said I couldn't RMA the Adapter at all. The rep said he couldn't confirm if the adapter was covered by the warranty!
I'm really frustrated right now, sorry for venting.
rcm_rx7 said:
Today while I was plugged in I noticed my TF was not getting charged. I checked all the connections, rebootedthe device, and still no luck. I plugged it into my laptop and it was recognized as usual, and even charged up 1% over 10 minutes. I then plugged it into an old iphone charger and it charged a bit faster.
I tried the Asus AC adapter again and it didn't work. I called Asus and explained the issue. I was told I could order a new charger through estore.asus.com. Of course they don't have them in stock. I called the store and they recommended I contact customer support again. I called them back and they said my only option was to wait until the estore got them in stock. They said I couldn't RMA the Adapter at all. The rep said he couldn't confirm if the adapter was covered by the warranty!
I'm really frustrated right now, sorry for venting.
Click to expand...
Click to collapse
Man that sucks & what a ****. Try calling again & hope you get a better CS rep. GL to you.
Apologize for asking a trivial question; have you made sure that the wall adapter has locked into the charger correctly? There are two prongs in the adapter that need to click into the charger unit. I ask since I had a hard time figuring this one out
Does your TF battery discharge when plugged in? I have noticed others on here and some other sites talking about a charging problem. I got my TF today and plug it in right away since it talks about charging for 8 hours. It went from 35% to 100% pretty fast. After it got to 100 I put it on the dock and plugged the dock in. At some point the dock got a green light. At that point I hit the battery icon and saw it said 98%. It has stayed there for the last three hours with everything plugged in. The thinkpad I have at work has a preset threshold for when it starts charging. Supposidly this is for the battery health. I wonder if the TF wont start charging until it drops to a certain level. Even though my TF doesn't show charging at 98% if plugged in directly or through the dock if the dock is plugged in the dock shows a green light.
fonze73 said:
Does your TF battery discharge when plugged in? I have noticed others on here and some other sites talking about a charging problem. I got my TF today and plug it in right away since it talks about charging for 8 hours. It went from 35% to 100% pretty fast. After it got to 100 I put it on the dock and plugged the dock in. At some point the dock got a green light. At that point I hit the battery icon and saw it said 98%. It has stayed there for the last three hours with everything plugged in. The thinkpad I have at work has a preset threshold for when it starts charging. Supposidly this is for the battery health. I wonder if the TF wont start charging until it drops to a certain level. Even though my TF doesn't show charging at 98% if plugged in directly or through the dock if the dock is plugged in the dock shows a green light.
Click to expand...
Click to collapse
Yup. Devices will only start charging at 89-90% until full. If you disconnect the charger before it's full, most will not continue charging, until again depleted below that threshold.
OP, try turning the device off completely with the cable out (hold the power button for about 15 seconds). Then, when off, and the cable plugged into the charger, plug the charger in to the device. If the charger is working, it should power the device on, and hopefully, you'll see the charging icon.
rcm_rx7 said:
They said I couldn't RMA the Adapter at all. The rep said he couldn't confirm if the adapter was covered by the warranty!
Click to expand...
Click to collapse
Don't know where you are in the world but in the UK they _can't_ exclude an integral part like that from the warranty. If the person on the other end cant verify if it's under the warranty I suggest you tell them to get someone that can. their lack of internal communication is not your problem.
I got the same problem.
I got my Transformer last week and I encountered the same problem. When I first called the Asus support, the guy told me that my option would be to send the whole thing to them because I did not know at that time that it was the adapter. I told him that I would return the machine to the store that I bought instead. Then, I started testing by plugging it to my PC and it worked. I also plugged a USB light to the Asus adapter and it did not do anything, so I called them back the next day. I got a better support person this time and he told me to send the adapter back to them. I got the RMA number. I know that they probably don't have the replacement yet so I will have to wait and see.
In the mean time, I find out that the iPad AC adapter will charge the Transformer a bit faster than plugging into a computer. However, it is still not that fast. It takes several hours before charging from 60% to 100%, but it is not too bad. I will have to leave with it until I get a replace adapter.
I have tried completely powering the tablet off and plugging it in, it does nothing. The adapter worked fine for about a week, but now it's toast. I'm going to try and call Asus again today and see what I can do. It's sad that others have had the same issue!
I'm going to try and find an iPad charger in the meantime.
Replacement adapter?
As I said before, the iPad AC adapter will charge the transformer but it will be slow. I tried to find a replacement adapter but I could not find anything that will provide 15V and 1.2Amp. I think the iPad adapter will provide 5V and more than 1.2Amp. Does anyone know an AC adapter that will provide more voltage?
FYI I've tried emailing Asus about getting a spare power adapter. They weren't particularly helpful:
The Travel kit is currently not available for purchase. Unfortunately we can not give a time estimate when this product will be available for purchase. For availability and price please contact your local retailer.
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kunrj said:
As I said before, the iPad AC adapter will charge the transformer but it will be slow. I tried to find a replacement adapter but I could not find anything that will provide 15V and 1.2Amp. I think the iPad adapter will provide 5V and more than 1.2Amp. Does anyone know an AC adapter that will provide more voltage?
Click to expand...
Click to collapse
Even if you happen to find a 15v PSU with a USB connector on it it's unlikely to work as it would nee dto put that 15v on the right pin. The USB3 socket is not supposed to have 15v anywhere so the pinout can't be anything like a standard, they just happen to be rolling in 2 uses (USB sync/+15v Power) into one port.
Information of PSU model with known fault here:
http://forum.xda-developers.com/showthread.php?t=1081435
This part of the forum is covered in different charging issue threads due to it being such a prominent feature. Things ranging from model numbers, overheating, not working at all and only working intermittently.
I thought I would attempt to build a thread of the issues we Transformer owners are experiencing and seeing if anyone can really get to the bottom of this.
From what I have picked up from the forums many people are getting bad responses from Asus support, either providing no help at all or asking for the entire tablet+dock+charger at the users expense for shipping.
Common problems outline
[1]The brick gets very hot and stops charging
[2] The contacts between the brick and country adapter (e.g. USA/UK/EU) don't contact properly.
[3] The brick refuses to work altogether for no obvious reason.
Solutions attempted
[1] Bending the two contacts between the brick and country adapter slightly away from the brick (1 - 2mm)
[2] Calling (a somewhat unhelpful so far) Asus and asking for replacement
[3] Preserving (Not very Fun)
--------------------------------------------------
The problems I am experiencing myself are basically that the charger works sometimes perfectly and other times not at all.
I can plug my charger in sometimes and it will work fine, others I can plug it in and my TF doesn't indicate charging although it does charge just VERY VERY slowly (about 2% every 25min).
Heat has not been an issue for me as it has been for many, my charging cable doesn't got warm at all and the brick is never alarmingly warm, nowhere near as hot as my laptop charger gets and the Asus charger is only 5V less than my laptops charger.
Model Numbers
Model numbers have been spoken about but so far I cannot find any evidence that they are different from one another, a known fault with 0B-LF so issues reported to Asus with that model should be find, but as far as I can tell problems with these power bricks happen across all the models (0B-LF, 0B-1LF, 0B-2LF)
If your having issues with your power brick post them below so we can try to keep them all in one place and hopefully try and resolve this.
As you are in the UK i'm not sure if this would apply to you but from my personal experience, i've had situations where the charger itself would be quite warm to the point where up close you can smell that aroma of overheating electronics. The charger has also refused to charge even when not hot, but will work once again after i've taken it off the mains and let it sit.
The american outlets differentiate between the hot and neutral leads via the larger and smaller prongs. I read in another thread concerning polarity and surface charges that when the charger is plugged in with the prong on the A side of the ASUS logo towards the larger (neutral) hole, then the charger will work properly. This has been my experience. I've come to a personal conclusion that the design of the charger is such that it is pole-sensitive but asus didn't bother to tell anyone which prong goes where, hope that might be of some use to you.
lacrossev said:
As you are in the UK i'm not sure if this would apply to you but from my personal experience, i've had situations where the charger itself would be quite warm to the point where up close you can smell that aroma of overheating electronics. The charger has also refused to charge even when not hot, but will work once again after i've taken it off the mains and let it sit.
The american outlets differentiate between the hot and neutral leads via the larger and smaller prongs. I read in another thread concerning polarity and surface charges that when the charger is plugged in with the prong on the A side of the ASUS logo towards the larger (neutral) hole, then the charger will work properly. This has been my experience. I've come to a personal conclusion that the design of the charger is such that it is pole-sensitive but asus didn't bother to tell anyone which prong goes where, hope that might be of some use to you.
Click to expand...
Click to collapse
I never have had my charger get hot enough to smell like burning. The only way so far of resolving the issue is leaving my charger unplugged for about 20 min+ and then reconnecting it to my TF.
You forgot the "stick the brick in the freezer" trick.
Not kidding, it worked like a champ for me and a few others.
Put the brick in ziplock bag and stick it in the freezer.
newtybar said:
You forgot the "stick the brick in the freezer" trick.
Not kidding, it worked like a champ for me and a few others.
Put the brick in ziplock bag and stick it in the freezer.
Click to expand...
Click to collapse
You know you can achieve the same result by just letting it sit without being plugged anywhere between 20 - 30 minutes. Just in case you don't want to put it in the freezer anymore.
Teleported from my Asus Transformer using Tapatalk
AcIdC0R3 said:
You know you can achieve
the same result by just letting it sit without being plugged anywhere between 20 - 30 minutes. Just in case you don't want to put it in the freezer anymore.
Teleported from my Asus Transformer using Tapatalk
Click to expand...
Click to collapse
Yeah that's what I have been doing, if I plug in my TF and it won't charge I just leave it unplugged for about half an hour and then plug it in again but this is a bit of a pain. Could really do with a better solution.
-_-
Today my TF is refusing to charge at all. It trickle charges from the charger but this takes forever, its gone up 2% in just over 30mins. I'm not sure what to try now.
I have plugged it into charge, didn't work, left it unplugged for 20mins, plugged back in, wouldn't charge, left it unplugged for an hour, plugged back in, wouldn't charge, left it to trickle charge because it only had 1% battery.
I'm not sure what to try now, I might have to call Asus after I go on holiday.
Seems my charger will only trickle charge now, I cant get it to charge properly whatever I try. Maybe I should put it in the freezer for 20mins and see what it does......
If you do the freezer trick, let the adapter sit out UNPLUGGED for a short while.
Introducing heat can result in condensation (water) and we all know water and electronic bits don't get along that well.
Vendors are starting to get stock in spare chargers these days. I just got one in last week. Never had problems with the original yet, tho. The new one is going to the office where it will stay.
FrayAdjacent said:
If you do the freezer trick, let the adapter sit out UNPLUGGED for a short while.
Introducing heat can result in condensation (water) and we all know water and electronic bits don't get along that well.
Vendors are starting to get stock in spare chargers these days. I just got one in last week. Never had problems with the original yet, tho. The new one is going to the office where it will stay.
Click to expand...
Click to collapse
Will do. I might have to order another charger if I get no luck with Asus support.
didge3 said:
Will do. I might have to order another charger if I get no luck with Asus support.
Click to expand...
Click to collapse
Get a new one, and if it works normally, toss the original one in the box and exchange it at the place you purchased the second one at.
If ASUS won't replace it under warranty, the above will end up with them replacing it when the vendor returns it to them.
I've done some research and as far as I can tell the TF power brick operates in two modes, one is for lower powered 'ordinary' usb devices, such as my phone. This allows this charging brick to charge at 5v @ 2amps outputting a total of 10W.
The second option is primarily for when a TF is connected and runs at 15v @ 1.2amps outputting 18W.
My charging brick seems to charge my phone on the 5v mode fine, but when I connect my TF it isn't charging properly and takes ages, this leads me to believe that somewhere down the line my charging isn't connecting something somewhere and allowing for the 15v charging to take place.
Would I be right in saying this or am I talking all jibberish?
didge3 said:
I've done some research and as far as I can tell the TF power brick operates in two modes, one is for lower powered 'ordinary' usb devices, such as my phone. This allows this charging brick to charge at 5v @ 2amps outputting a total of 10W.
The second option is primarily for when a TF is connected and runs at 15v @ 1.2amps outputting 18W.
My charging brick seems to charge my phone on the 5v mode fine, but when I connect my TF it isn't charging properly and takes ages, this leads me to believe that somewhere down the line my charging isn't connecting something somewhere and allowing for the 15v charging to take place.
Would I be right in saying this or am I talking all jibberish?
Click to expand...
Click to collapse
I'd agree. Something in the solid-state(a mosfet or IC) has crapped out due to heat, breaking the 15V section of the charger. Time for a new one. It's possible there's damage to pin 7 in the usb port, but heat-fry is much more likely.
msticninja said:
I'd agree. Something in the solid-state(a mosfet or IC) has crapped out due to heat, breaking the 15V section of the charger. Time for a new one. It's possible there's damage to pin 7 in the usb port, but heat-fry is much more likely.
Click to expand...
Click to collapse
Yeah definately taking it back to retail store I bought it from, hopefully they will try it and just give me a new charger then and there.
Info I've gleaned, just in case it might assist someone:
1) I took delivery of an 0B-3LF charger today from ASUS UK, haven't seen any mention of the 3LF yet on XDA. It *appears* to generate less heat but that could just be a placebo effect.
2) Coincidentally, my 0B-2LF - which always got hot when charging dock+tablet simultaneously - failed last night. Unplugging it from the mains then replugging it did not fix it, even though it was cold to the touch by this point. Six hours after unplugging it from the mains, I tried again... the 0B-2LF started working, and continues to work. So if your charger fails, unplug it, give it six hours, then try it again - ideally before registering an RMA, otherwise you'll have to spend an extra half hour working out how to cancel the RMA (answer: email [email protected] with your RMA number, serial number and case reference).
My charger works whenever it feels like it wants to. I've been messing with it for the last 30-45 min with no luck. Unplugging the charger from the outlet, trying different outlets, unplugging and plugging back in the usb cable, with and without usb 3.0 extension, rotating the mains to switch the polarity, pushing out the prongs for the country adapter, widening the opening in the prongs, banging the charger, letting it sit and nothing is working. Just now it turned on, but right after the boot screen, it made the low power chime and died.
Seems like the problem is getting worse. Before when it first stopped charging it was really easy to get it charging again.
Also my father got the TF within the same week i got mine. He went overseas and came back to visit again and his charger has no issues. But i did notice he keeps the USB 3.0 extension along with the usb cable all plugged into each other into the mains whereas I unplug mine and wrap them up when taking them along.
Think that might have something to do with it?
my charger is a 0b-1LF
maxh2005 said:
Info I've gleaned, just in case it might assist someone:
1) I took delivery of an 0B-3LF charger today from ASUS UK, haven't seen any mention of the 3LF yet on XDA. It *appears* to generate less heat but that could just be a placebo effect.
2) Coincidentally, my 0B-2LF - which always got hot when charging dock+tablet simultaneously - failed last night. Unplugging it from the mains then replugging it did not fix it, even though it was cold to the touch by this point. Six hours after unplugging it from the mains, I tried again... the 0B-2LF started working, and continues to work. So if your charger fails, unplug it, give it six hours, then try it again - ideally before registering an RMA, otherwise you'll have to spend an extra half hour working out how to cancel the RMA (answer: email [email protected] with your RMA number, serial number and case reference).
Click to expand...
Click to collapse
That's how mine started, but got worse. I only charge my tablet once a day and the charger is unplugged from the outlet between charges. Now I can't get it to charge. Every now and then if i unplug it and plug it back in, it'll boot up the TF but then the second the boot animation is over, makes the battery low chime, 0% remaining and shuts off!
Just got off the phone with asus tech support, they gave me an RMA number and i have to mail the charger to them to see if they can repair it.... whats up with that? why can't they just mail me a new one and i mail them back this broken one or get billed for it like every other tech company i've dealt with?
I've had the exact same issues as both of you. At first if it wouldn't charge I would leave it for a few mins and then it would charge straight away. It slowly got word and I had to fight with it more to get it to charge and now it will only trickle charge.
I will charge it up overnight tonight and leave it for six hours or more. Hopefully this will work until I can send it back.
(I'm not sure if i have mentioned this somewhere but my charger model number is 0B-1LF)
So I got an rma to send my charger to asus but I think I narrowed it down to the cable and not the charger. I tried my dad's charger and it works with that. Then I tried my cable on my dad's charger and no go, only trickle (5v) charge. Then tried my dad's usb cable on my charger and it worked. So I think it has something to do with the cable not telling the charger it needs 15v.
Going to call asus back tomorrow and see if they'll
Send me another cable.
asus rant: how come I have to pay to mail out my defective part and be without it while they repair or replace it? Every other company I've dealt with would send me the replacement and I would have to mail back the defective unit (using a prepaid label included) or be billed for it.
Sent from my Dell Streak XDA premium app - please excuse my miswyping
fone_fanatic said:
So I got an rma to send my charger to asus but I think I narrowed it down to the cable and not the charger. I tried my dad's charger and it works with that. Then I tried my cable on my dad's charger and no go, only trickle (5v) charge. Then tried my dad's usb cable on my charger and it worked. So I think it has something to do with the cable not telling the charger it needs 15v.
Going to call asus back tomorrow and see if they'll
Send me another cable.
asus rant: how come I have to pay to mail out my defective part and be without it while they repair or replace it? Every other company I've dealt with would send me the replacement and I would have to mail back the defective unit (using a prepaid label included) or be billed for it.
Sent from my Dell Streak XDA premium app - please excuse my miswyping
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Maybe its my cable too, unfortunately I don't have another brick to try it on. Will have to just wait and see.
So...I've had my replacement Prime for two days, and a few minutes ago I realized my prime was acting oddly. I picked it up and smelled something burning- turns out my power cord is insanely hot and actually started to melt itself (there was smoke coming out of the base). Now I can't plug it in without it getting crazy hot, and my TP won't charge itself from it anyway.
Has this happened to anyone else? After the insanely frustrating series of customer service experienced I had getting the first one replaced, I'm REALLY not looking forward to dealing with them again.
This was an issue with the TF101 already, quite insane they haven't addressed this issue with the TF201. Sometimes I really don't understand what's going on with these companies.
Perhaps this is of use, originally meant for the TF101 but think it'll apply to the TF201 as well:
http://forum.xda-developers.com/showthread.php?t=1087321
TF201 charger is the exact same one as TF101 charger, so problems with original TF101 charger are the same in TF201. ASUS actually sells the charger as Eee Pad charger, independent from model number.
This is a safety issue. ASUS should accommodate anyone who experiences this. Otherwise, you ARE bound by law to sue the pants off of them.
Thats insane. Imagine if you came home and you house had burned down due to this. Or more or less my apartment which attaches to 6 other apartments.
Contact Asus and tell them unless they sort this out immediately you are going to post this info on Facebook, Twitter, Blog sites.... basically anywhere where it will attract attention.
I noticed that my power charger seems to get quite hot when I charge the thing. I didn't think too much of it as I have seen several chargers for other devices get hot.
I haven't noticed any melting or anything though, but I will probably keep a closer on it now.
Good looking out on the heads up. Will keep a close eye on charger. This is crazy n a major safety hazard. Asus just asking for a lawsuit with this one. Safety is something you can't shortchange the consumer on.
Get some photos to send Asus.
I thought the power cable was crap and there's photo's on there showing it falling apart for some people.
Sent from my Desire HD using XDA App
Yeah mine no longer works either the adapter piece you plug in the wall sucks!
I am gonna call them and see about them sending a new cord because if not I will just have to report it to whoever regulates fire control and the BBB and get a recall on it! I mean it would be so simp for them to replace it!
Sent from my PC36100 using XDA App
Somewhat related: I've been very questionable about the cable ever since I got it so I've been more careful with it than I have the Prime.
I use a bottle of deodorant spray to hold the cable upwards onto the top of my dresser where I charge my Prime. I apply the weight on the cable, not the connector portion.
I haven't had any heating or material decay issues doing this. Something I've learned w/ shoddy Apple chargers... third-party ones are generally built better and cheaper.
I've heard many people complain about their chargers malfunctioning in one way or another. I did not expect an issue like this and it's unacceptable. My charger gets really hot when charging for just half an hour to an hour, so after hearing about this and other issues, I have to make sure I'm present when charging to avoid my house being burned to the ground. The worst part is hearing this problem existed with the original Transformer and they still used the same charger. WTF Asus.
orlandojumpoff said:
I've heard many people complain about their chargers malfunctioning in one way or another. I did not expect an issue like this and it's unacceptable. My charger gets really hot when charging for just half an hour to an hour, so after hearing about this and other issues, I have to make sure I'm present when charging to avoid my house being burned to the ground. The worst part is hearing this problem existed with the original Transformer and they still used the same charger. WTF Asus.
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So Asus replaced the dock but not the charger, that doesn't make sense at all since the entire unit will now draw more power and that means higher current. But this time at least only the adapater needs replaced. A real fire hazard alright, it's just like smoking in bed. One more problem to account for.
Just curious those having over heat charger are you plugging to the wall or extension cord? Surge protection or not?
I plug mine straight to the wall and never have this issue, it doesn't even get that hot, weird. Well, maybe its because its been insanely cold here lately.
andyxover said:
Just curious those having over heat charger are you plugging to the wall or extension cord? Surge protection or not?
I plug mine straight to the wall and never have this issue, it doesn't even get that hot, weird. Well, maybe its because its been insanely cold here lately.
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It depends on your battery's remaining charge, a fully drained battery will pull a lot of power which will lead to the overheated charger. I always keep mine almost fully charged and have never had a hot charger but now that it has been brought up I will start oberving this sucker.
Plastic Wrap????
I have read about the charger over heating for some, and when I was un-boxing my 2 primes a silly but maybe relevant question came to mind for the people that are seeing this issue. Did you remove all the plastic wrap from the charger and all connectors? I know some people think "leave the plastic on to protect the casing" but I just wonder. OP? Did you remove it? or leave it on? I know if I was wrapped in plastic it would get very hot. I hope you don't find it offensive that I ask this.....just sometimes the simple things can cause havoc.
No heating here, connected directly to wall outlet and removed all plastic.
But defective accessories for mobile devices are a dime a dozen.
Mine is warm too, but not too hot.
Question: what kind of "other brand charger" can you use? There should be a "copy" somewhere.
I am in Denmark, so maybe not same "type" as in US.. bur German or Dutch people here maybe know.
BTW, the ATP charger is also good for an IPad2... It seems they have same type of volatge and so on..
Just remember, if you decide on another charger, remember that the normal USB universal charger will not work. You must have one that supports up to 15v output for the Prime, normal USB voltage is 5v.
I have a slightly different concern with the charging - I/O cable.
The Verteks case I bought folds closed around the bottom and prevents me from closing the cover while plugged in and if I stand it up in Landscape view all the weight rests on the cord causing a 90deg kink right at the base of the connector as well as all the weight resting on the I/O port.
I have avoided doing either of those things since I noticed it and have been thinking of ways around the issue.
I'm not ready to cut a hole in the leather case just yet, but I do want to avoid stressing the I/O port.
Anyone have ideas?
TIA
My 3 day old prime will not charge via the power adapter, I tried bending the prongs, I tried freezing it thinking there may be a thermal cut off switch.
The cable i snot bad because my PC and MAC both see it via USB, I just can't get it to charge.
Any ideas would due greatly appreciated before i send it back to New Egg. It is a C Series Serial Number.
Thanks
Check the power adapter. Mine had separated a little from the "brick". Once I snapped it back together it worked. My experience.
Same thing for me.. PC recognizes it as a media device, but will not charge with wall charger. Wall charger works with my HTC Phone, so it works.
I don't think it has anything to do with the latest update, since the Dock wont charge either, and there's no OS in that, right?
There have been a lot of people remarking on the wall charger going dead. Contact Asus or bring it back to the store.
erikk said:
There have been a lot of people remarking on the wall charger going dead. Contact Asus or bring it back to the store.
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But that's just the thing, the wallcharger works on my phone, but not the Prime. Does that mean that it sends out too little power, or is something else wrong?
Knu2Lav said:
But that's just the thing, the wallcharger works on my phone, but not the Prime. Does that mean that it sends out too little power, or is something else wrong?
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Now that's weird !
How can a charger which came with the Tablet give an output power which is not enough to charge the Tablet which it has been made for? That does not add up.
'cooleagle' said:
Now that's weird !
How can a charger which came with the Tablet give an output power which is not enough to charge the Tablet which it has been made for? That does not add up. :no:
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Can it be something with the newest firmware update? I read something about that on another Android forum, but that was for the old Transformer.
But still, why then wouldn't it charge the dock, since there's no OS on there, is it? Would not have anything to do with a firmware update?
This charger crap is stupid....mine stopped and it wasn't even plugged in....freezer fixed it though
Sent from my Transformer Prime TF201 using Tapatalk
I recall reading somewhere that the Asus charger can put out 5 volts, or 11+ volts (11 + is required to charge the prime.) It could be that it is charging your phone because it is supplying the 5volts, but it may have something wrong with it and it is not putting out the 11+ volts required to charge the Prime.
My first Prime had this EXACT problem where it would no longer charge, and I returned it for a second one while under the return window- I believe the Asus chargers are just not very good and they are prone to failures.
When I received my second prime, I went out and Purchased a Radio Shack 12 volt wall charger, with a USB adapter that plugs into the transformer prime charging cable. The Radio shack charger is much better for me- no failures and it does not event get warm while charging- the tablet has worked fine for the last 2 months so far without issue.
If you are interested in the radio shack charger, see other posts made by me for specific part numbers. you can order online, or pickup in store at most locations.
Asus needs to do something about these wall chargers. They need to be re-designed so that they do not seperate, and do not require cartridge based adapters- this is a huge problem.
The primes biggest issue with " Prime reliability" is the wall charger IMO- More failures and returned units for this than anything else.
I love my Prime, and the radio shack charger works for me- good luck: and check all of your other options first before returning your tablet... there is a good chance it has to do with the charger itself.
//End- Shutdown of response signal: termination at reply to Android root/ bye.
mazjohn said:
I recall reading somewhere that the Asus charger can put out 5 volts, or 11+ volts (11 + is required to charge the prime.) It could be that it is charging your phone because it is supplying the 5volts, but it may have something wrong with it and it is not putting out the 11+ volts required to charge the Prime.
My first Prime had this EXACT problem where it would no longer charge, and I returned it for a second one while under the return window- I believe the Asus chargers are just not very good and they are prone to failures.
When I received my second prime, I went out and Purchased a Radio Shack 12 volt wall charger, with a USB adapter that plugs into the transformer prime charging cable. The Radio shack charger is much better for me- no failures and it does not event get warm while charging- the tablet has worked fine for the last 2 months so far without issue.
//End- Shutdown of response signal: termination at reply to Android root/ bye.
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Could you post a link for that 12 volts usb-adapter?
mazjohn said:
I recall reading somewhere that the Asus charger can put out 5 volts, or 11+ volts (11 + is required to charge the prime.) It could be that it is charging your phone because it is supplying the 5volts, but it may have something wrong with it and it is not putting out the 11+ volts required to charge the Prime.
My first Prime had this EXACT problem where it would no longer charge, and I returned it for a second one while under the return window- I believe the Asus chargers are just not very good and they are prone to failures.
When I received my second prime, I went out and Purchased a Radio Shack 12 volt wall charger, with a USB adapter that plugs into the transformer prime charging cable. The Radio shack charger is much better for me- no failures and it does not event get warm while charging- the tablet has worked fine for the last 2 months so far without issue.
If you are interested in the radio shack charger, see other posts made by me for specific part numbers. you can order online, or pickup in store at most locations.
Asus needs to do something about these wall chargers. They need to be re-designed so that they do not seperate, and do not require cartridge based adapters- this is a huge problem.
The primes biggest issue with " Prime reliability" is the wall charger IMO- More failures and returned units for this than anything else.
I love my Prime, and the radio shack charger works for me- good luck: and check all of your other options first before returning your tablet... there is a good chance it has to do with the charger itself.
//End- Shutdown of response signal: termination at reply to Android root/ bye.
Click to expand...
Click to collapse
If you have time can you post a pic?
Sent from my Transformer Prime TF201 using Tapatalk
Knu2Lav said:
Could you post a link for that 12 volts usb-adapter?
Click to expand...
Click to collapse
Enercell AC to DC power adapter 12vdc 1.5A
Radio Shack Model # 273-358
http://www.radioshack.com/product/index.jsp?productId=3807944
used together with this USB adapter:
Model #273-227
http://www.radioshack.com/product/index.jsp?productId=3643549
Link to my original thread for further reference:
http://forum.xda-developers.com/showthread.php?t=1434525
//End- Shutdown of response signal: termination at reply to Android root/ bye.
Same over here...my wall charger broke inside a few weeks ago when i pushed the usb into it the wrong way so when i pulled it out it took the plastic surrounding the pins with it. ..the plastic was broken but there was still enough of it left to push it back in thus covering the pins the way it was...and now ( 2-3 weeks later) the charger stopped working and the cable no longer detects a PC when plugged in and the prime doesnt detect a PC either..the screen turns on when i plug the cable into the charger or PC but thats all it does...no charging indication or Sync notification..nothing. SO im hoping its the charger as thats what im going to buy on Friday with the cable and if not then I guess this tablet went from a nice fast beauty to a dead POS really quick..lets see....oh and ive tried the freezer, detach the charger methods and pushing the pins out on the port and its still 1 BIG FAIL...hoping for the best =) ...running icylicious BTW and this is a nice themed ROM..big ups to the dev
I went to find a new charger, but a 15v wallcharger was impossible to find. So I was lucky and found an original Asus charger (50 f'in euros), so I bought that.. But still, when I plug it in, the charge-light on the dock is blinking, and the tab wont charge.. it turns it self on when I plug it in, but then I get a picture of a battery and then it shuts off....
Is the Prime broken, or is it still something to do with the charger?
Knu2Lav said:
I went to find a new charger, but a 15v wallcharger was impossible to find. So I was lucky and found an original Asus charger (50 f'in euros), so I bought that.. But still, when I plug it in, the charge-light on the dock is blinking, and the tab wont charge.. it turns it self on when I plug it in, but then I get a picture of a battery and then it shuts off....
Is the Prime broken, or is it still something to do with the charger?
Click to expand...
Click to collapse
The Prime will show the red battery once plugged into a charger when its completely dead..i would leave it charged for an hour or 2 and try turning it on again...it SHOULD work..if it doesnt then yeah I would say its the Prime unless that charger doesnt work either...at that point I would probably give up on life J/K!!!
Same problem here. The adapter stopped charging my Prime. I was able to find the original Asus Transformer charger at a local Office Depot (last one in stock). That works fine and charges. I don't understand how that charger can just fail like that. If there's a fix please post. TIA
This just happened to me too. I am trying the freezer method, but why are we not seeing anything out of ASUS about their crap charger???
OVER1DE said:
This just happened to me too. I am trying the freezer method, but why are we not seeing anything out of ASUS about their crap charger???
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Click to collapse
These problems have been around since the TF101 as the 101 & 201 use the exact same charger. It evidently isn't a big enough issue to address.
I finally found a store where they were selling the charger (Office Max) and they only had 1 charger left! ..This was after I called bestbuy,hhgregg, brandsmart, radioshack...I even went to the ASUS ordering site and they were all out...Amazon was out, Ebay was my only bet or so i thought..I called OfficeMax as a last resort as I didnt even think about that store at first. Now My Prime is back to shape..I may need to leave it charging for a little while after 100% as the battery is draining a little faster than usual and Ive been "trickle charging" for a week already. Plus this new charger is only a 3FT if that so the cord is shorter than the 6ft I had originally with the Prime. If you guys are looking try Office Max and ask for the Asus Transformer charger not the Asus transformer PRIME as majority of all stores dont got it, never have and probably never will. Good luck!
drewskee said:
I finally found a store where they were selling the charger (Office Max) and they only had 1 charger left! ..This was after I called bestbuy,hhgregg, brandsmart, radioshack...I even went to the ASUS ordering site and they were all out...Amazon was out, Ebay was my only bet or so i thought..I called OfficeMax as a last resort as I didnt even think about that store at first. Now My Prime is back to shape..I may need to leave it charging for a little while after 100% as the battery is draining a little faster than usual and Ive been "trickle charging" for a week already. Plus this new charger is only a 3FT if that so the cord is shorter than the 6ft I had originally with the Prime. If you guys are looking try Office Max and ask for the Asus Transformer charger not the Asus transformer PRIME as majority of all stores dont got it, never have and probably never will. Good luck!
Click to expand...
Click to collapse
Office depot has them.
*Sigh*...
Had the same problem with the TF101... After a while the tablet suddenly wouldn't charge anymore and it turned out to be the cable which suddenly went bad.
Now again the exact same problem with the TF201. This is pretty damn annoying, will contact customer support but am wondering if someone has experience with ebay cables that do work.
Already bought this one: http://www.ebay.nl/itm/ws/eBayISAPI.dll?ViewItem&item=130678359515&ssPageName=ADME:L:OU:NL:1123
But of course that doesn't properly charge either (oh, and I still have an original cable from the TF101 which works fine, so it definitely IS the cable). The tablet responds (turns on) and charges as if connected to USB port of the pc or something but doesn't fast charge. (Pins seem fine, nothing out of the ordinary to be seen).
So also a warning, be careful with charger and cable! Like the rest of the prime it is very sensitive to malfunctioning :/ Quite disappointed that they didn't address this with the TF201 as charger and cable were an issue with TF101 as well.
do you always yank the cable directly to detach ur device from the charger? I've been using mine for a long time now, it's still as good as new and charging well.
The key is to treat the cable like cheap failure prone chunk of crap that will fail. I got a second cord for power immediately. http://www.amazon.com/dp/B007LI2QJW/ref=pe_175190_21431760_M2C_SC_dp_1
Just took one look at that thin usb cable to know it isnt built to last.
when I was a kid stuff that was "made in Taiwan" was to be avoided, ironic.
MXR2 said:
do you always yank the cable directly to detach ur device from the charger? I've been using mine for a long time now, it's still as good as new and charging well.
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Click to collapse
Ehm, nope... I use it with care. Never pull at the cable but just take it out at the connector itself. But I guess you should always keep it in one straight line or something.
whycali said:
The key is to treat the cable like cheap failure prone chunk of crap that will fail. I got a second cord for power immediately. http://www.amazon.com/dp/B007LI2QJW/ref=pe_175190_21431760_M2C_SC_dp_1
Just took one look at that thin usb cable to know it isnt built to last.
when I was a kid stuff that was "made in Taiwan" was to be avoided, ironic.
Click to expand...
Click to collapse
Hmmm, nice option... I think I also have a proper power adapter which simply supplies 12v all the time (where the asus one switches to 5V once fully charged). Does that matter? Being at 12v all the time?
This guy seems to have analyzed it pretty well. http://forum.xda-developers.com/showthread.php?t=1377669
dagrim1 said:
Ehm, nope... I use it with care. Never pull at the cable but just take it out at the connector itself. But I guess you should always keep it in one straight line or something.
Hmmm, nice option... I think I also have a proper power adapter which simply supplies 12v all the time (where the asus one switches to 5V once fully charged). Does that matter? Being at 12v all the time?
Click to expand...
Click to collapse
After I'm done charging, I will keep them in a storage bag. Well TBH, I do fear that it's gonna fail. Coz it looks like a damn apple charger. that weak link
Put the power brick in the freezer for 45 minutes!
It fixes it for awhile.
My cable just went bad yesterday exactly the same way.
Gladly I've had a spare one that I have bought from ebay couple months ago.
I have to get another spare one I think...
xTRICKYxx said:
Put the power brick in the freezer for 45 minutes!
It fixes it for awhile.
Click to expand...
Click to collapse
The power brick isnt the issue... The cable from the TF101 works on both chargers, the cable of the TF201 on neither. The TF101 one is also from a spare powerbrick I bought coz I originally thought the charger was the issue as well. It's just a very feeble charger and cable, again...
whycali said:
http://www.amazon.com/dp/B007LI2QJW/ref=pe_175190_21431760_M2C_SC_dp_1
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Click to collapse
This power connection is also a lot better fit for the dock power connector. I always felt like the one that came with my prime was going to fall out of the dock.
I have had the same issue. I bought the TF-101 for my daughter, and the first cable had the insulation sliding off near the connector after about a week. I saw that my daughter would rest the tablet on the connector at awkward angles, so I lectured her about being more careful and bought two more cables. When she went through those in a few months, I bought 5 extra cables. I know she is being more careful with them now, because they still look new when they stop charging. One of the cables I bought never worked. We are now on the last one of the batch, so I just bought 12 more.
It hasn't gone unnoticed that I am financially rewarding Asus for producing a shoddy product. We call that "the invisible hand of the market", right?