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So I was on a webex today with 2 guys from HTC about the new evo 3d and the evo view tablet..
they opened the qa - and it was asked what the hell happened with the evo 3d right camera being out of focus as well as the bootloader..
they claim to not know anything about the evo 3d camera being jacked.. and they had an interesting response on the bootloader -- attached is the Q/A Session audio straight from HTC.
** had to fix the attachment - not all of the mp3 was uploaded **
Cliff notes for those of us who don't want/are unable to listen?
sure - bootloader voids warranty - bootloader will be available soon - but on a 1 on 1 case with htc customer support - after you give them your esn so they can track the device if you ever try to send it in for repairs.
Camera issue - they claim they never heard of -- they where later emailed with link to the forums here with all the people with the screwed up camera issue complaints --
htc view tablet will hopefully be getting honey comb at the end of this month..
That warranty talk is bull****. Of they just remove encryption and let us root it then it will be the same as HTC devices released in the past. How could this possibly void warranty? Nonetheless, who sends phones to HTC anyway?
Tapa tapa tapa
mlin said:
That warranty talk is bull****. Of they just remove encryption and let us root it then it will be the same as HTC devices released in the past. How could this possibly void warranty? Nonetheless, who sends phones to HTC anyway?
Tapa tapa tapa
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I would imagine that ESN info would carry over to repairs with the phone carrier.
As for why it would void warranty, the biggest factor would be overclocking. I'm not sure exactly what and how other system modifications could affect long term stability of the phone, and they probably don't care. The fact is, allowing us access opens the phone up to potential problems not covered under the warranty as provided.
if he have sprints warranty it wont even matter.
I've already talked to a lot of couple regional tech managers for sprint and theres nothing even close to being setup to track unlocking, so it really won't change anything except after 1yr and only then if you don't have sprints ESRP or TEP
I'm calling BS on the warranty voiding and case by case. If that's true, then a lot of people will be pissed. I'm calling it now.
And honestly, this is the first time I've heard of the out of focus thing.
If they unlock my phone ill give them the esn.... **** it warranty never did me anygood when I get a new phone ever few months...
sent from a 3devo
I didn't hear anything about tracking the esn number... unless i missed it. It would be pretty low of htc to void your warranty if it is an obvious hardware issue such as loose micro usb port or dead pixels. No other phones with unlocked boot-loaders do that including Motorola, Samsung, and the nexus phones. It was also hilarious when at the end of the call you can hear the guy in the background pissed off and swearing, wish I knew what he was saying when the lady started to talk over him.
bull crap about warranty. I mean what does unlocking bootloader have anything to do with warranty. Motorola the company who started all this crap is not even saying this. Unless the CEO opened his mouth too fast and is eady to swallow is own words then I can understand. Other than that this is bull****.
nate420 said:
If they unlock my phone ill give them the esn.... **** it warranty never did me anygood when I get a new phone ever few months...
sent from a 3devo
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^^ This...
They can have my ESN, Phone, License, etc number they want, as long as they step up to the plate..
nate420 said:
If they unlock my phone ill give them the esn.... **** it warranty never did me anygood when I get a new phone ever few months...
sent from a 3devo
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Exactly.
Technically, rooting voids the warranty anyways. We've always just had the luxury of reverting it back to stock and undoing whatever mods we've made. If someone isn't prepared to accept that rooting voids your warranty, then perhaps that person shouldn't be rooting to begin with. If the warranty is that important to you, then leave the phone stock. I don't give a crap about the warranty. If i bork my phone by messing with it, then that's my problem (hasnt happened yet.....knocking on wood)
Sent from my PG86100 using XDA App
I have Black Tie insurance, which covers accidental (which in my own theory covers my phone if it was to get bricked.) So I'll send my ESN away. The only problem with this is if you ever wanted to resell the phone...
with Black Tie, don't they get you a new phone? or is it a refurb ?
Gilbot said:
with Black Tie, don't they get you a new phone? or is it a refurb ?
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Refurb w/ Rapid Exchange (~2-3 business days).
to hell with warranties just give me my unlocked bootloader >.<
Yeah what's this focus problem?
Sent from my PG86100 using Tapatalk
ScrapMaker said:
Yeah what's this focus problem?
Sent from my PG86100 using Tapatalk
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When people are taking 3d video and I am assuming pictures as well, when viewing on a non 3d screen and it shows as side by side, the right picture is actually blurry and the left picture is much clearer.
If Sprint were to actually track rooted devices and not warranty them under their plan, they would be losing a lot of $7 a month charges that has probably just been extra money in their pocket for the most part.
Yea I was just thinking I still have TEP to fall back on, call in the phone stolen or something. I doubt ill brick my phone but something like the back light went out or whatever other manufacturer defect I will be expecting a replacement.
I think the reason rooting a phone freaks them out and makes them void the warranty when someone does it is because of overclocking. If you burn out your processor early because you are pushing it far beyond the speed it was meant to go, they don't want to have to pay to replace your phone.
I would bet if there was no such thing as overclocking they wouldn't really care. At least the manufacturer wouldn't...the carriers would still cry because you can circumvent their $30 a month tethering plans...
I'm back to Sprint Stock Rom after having some fun rooting and picking up some ROMs. I have some problems with the camera freezing after taking a photo and HTC recommended to take it in their repair center.
I have S-OFF from Revolutionary and although I don't have the "Revolutionary" logo in my bootloader, I still have S-OFF on top. For whatever reason, I can't get S-ON to hide my actions (Don't ask about this, I tried everything).
I'm wondering if I send it in with S-OFF, that HTC will void my warranty and not fix my phone. I heard that some phones came with S-OFF so I can argue my case with that...
You wrote setsecureflag 3?
Sent from my PG86100 using Tapatalk
chlehqls said:
I'm back to Sprint Stock Rom after having some fun rooting and picking up some ROMs. I have some problems with the camera freezing after taking a photo and HTC recommended to take it in their repair center.
I have S-OFF from Revolutionary and although I don't have the "Revolutionary" logo in my bootloader, I still have S-OFF on top. For whatever reason, I can't get S-ON to hide my actions (Don't ask about this, I tried everything).
I'm wondering if I send it in with S-OFF, that HTC will void my warranty and not fix my phone. I heard that some phones came with S-OFF so I can argue my case with that...
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Well I would be very hesitant to send it in to HTC with S-off. As Aray asked, did you run the RUU, and then do "fastboot oem setsecureflag3" from the command prompt? That is what should set you back to S-on. Here's the thread. http://forum.xda-developers.com/showthread.php?t=1194053. Now I haven't tried it yet, so can't say for sure, but it seems as though that's the working method to get back to S-on.
It's apparently "fastboot oem writesecureflag 3"
The other method did NOT work for me. The above method did work and I'm excited to be S-ON again so I can send it in for repairs and what not.
wait..yor taking it to an HTC repair center r a sprint center?
I used to work at a Sprint repair center about 11 months ago, and I guarantee you most of them have no clue what s-off even means. They have a new system called slate that does all the device testing, so unless it checks for s-off they probably wont even know...but I guess theres nothing wrong with being safe
chlehqls said:
It's apparently "fastboot oem writesecureflag 3"
The other method did NOT work for me. The above method did work and I'm excited to be S-ON again so I can send it in for repairs and what not.
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Thanks for confirming that. I was following the other thread and saw that people were NOT having success with 'fastboot oem setsecureflag3'. Glad to see that 'fastboot oem writesecureflag3' works. Thanks for confirming that. It's good to know for future use, just in case.
k2buckley said:
Thanks for confirming that. I was following the other thread and saw that people were NOT having success with 'fastboot oem setsecureflag3'. Glad to see that 'fastboot oem writesecureflag3' works. Thanks for confirming that. It's good to know for future use, just in case.
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Yeah, no problem. I'm just excited that I got to learn more about how cmd works and am really proud that I got this baby working again.
And I'm sending this in through HTC's repair center, I'm not sure if I can send it through Sprint's repair center.
chlehqls said:
Yeah, no problem. I'm just excited that I got to learn more about how cmd works and am really proud that I got this baby working again.
And I'm sending this in through HTC's repair center, I'm not sure if I can send it through Sprint's repair center.
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Damn, that's going to take a bit of time to go that route. Have you taken it to Sprint to have them look at it? Sometime's they'll handle it in store. It'd be worth checking with them.
k2buckley said:
Damn, that's going to take a bit of time to go that route. Have you taken it to Sprint to have them look at it? Sometime's they'll handle it in store. It'd be worth checking with them.
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Really? I thought you had to buy the phone from a Sprint store for them to check it. I bought this unit at my local Bestbuy...
chlehqls said:
Really? I thought you had to buy the phone from a Sprint store for them to check it. I bought this unit at my local Bestbuy...
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You know, I'm unsure about that. I would *think* you could still take it a Sprint store, because they are the ones providing you with cell service, but I can't say for sure because I've never had to do that. I really think they'd look at it for you though..
I would say if you have S-off, they probably wouldn't catch it. And even if they did, who cares? There were a few phones that got out with S-off set, and you were just one of those lucky few.
But I did run the RUU file to remove the "Revolutionary" from the menu system. That probably wouldn't fly very far with them.
Guess in the end it depends on the mood of the person assisting you. Learned if you get them to believe that they are your only hope instead of demanding that they fix your phone, usually you get your way, and the person helping you feels better too. Don't give him or her an excuse to deny fixing or replacing your phone.
And I believe that if there is an issue with the phone, back to stock and it still exists, then there is an issue with the phone itself. BTW, I have had my phone replaced twice within the 30 days of purchase for defective phones.
chlehqls said:
Really? I thought you had to buy the phone from a Sprint store for them to check it. I bought this unit at my local Bestbuy...
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I bought my wires shift from bestbuy and Sprint took care of it. I did not have the Sprint warrenty just the bestbuy warrenty. Sprint charged me $35 since I did not have the Sprint warrenty, but I removed my bb warenty on the new phone and added the Sprint.
Sent from my PG86100 using Tapatalk
Well, I'll definitely contact Sprint about it. They have been very generous to me recently. Not only did they give me $50 service credit for all my lines, they gave me another $15 credit on top of the activation fee waived for this phone.
I'll definitely contact their service center and ask them what they could do for me. I'm pretty sure they'll go easy on me.
Last time I was at the Sprint store to get my phone replaced since it failed the radio test, the guy gave me the battery, back cover and 8 gig memory card and new phone while just keeping my old defective phone shell. That really hooked me up - he said that HTC only wanted the phone back for credit.
I understand that HTC will not warranty my phone if I do the HTC method to root. I was wondering how that effects me? My phone is covered for replacement even if I drop it in a pool. They charge me 100.00 and I get another phone. So should I worry about the HTC warranty even if I've been paying the 7 bucks a month since I bought the phone for the sprint insurance plan?
If you need to replace the phone or go to the sprint store for repair you can always unroot the phone....or if the phone had water or physical damage and you need to replace the phone with the insurance is better to tell them you lost the phone they still charge you the same price...
Sent From My HTC EVO 3D ROOTED
Htc will not warranty any "software" problems. Anything else though and they will still fix it.
ashton4life said:
I understand that HTC will not warranty my phone if I do the HTC method to root. I was wondering how that effects me? My phone is covered for replacement even if I drop it in a pool. They charge me 100.00 and I get another phone. So should I worry about the HTC warranty even if I've been paying the 7 bucks a month since I bought the phone for the sprint insurance plan?
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If u do use their insurance, just claim it was lost or stolen. U pay the same $100, but u are never required to send in the phone, so they'll never know. And as a bonus, the new phone they send is almost always hboot 1.40. I've done it 2 times, both replacement phones were hboot 1.40
Sent from my PG86100 using XDA App
xfrobex said:
If u do use their insurance, just claim it was lost or stolen. U pay the same $100, but u are never required to send in the phone, so they'll never know. And as a bonus, the new phone they send is almost always hboot 1.40. I've done it 2 times, both replacement phones were hboot 1.40
Sent from my PG86100 using XDA App
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Thx for the info!!! I will definitely do that! Thx
So a couple weeks ago I picked up a new Galaxy Nexus and while it's a great phone I'm not totally satisfied with it.
I was going to go in and swap it for a rezound to play around with it a bit.
Now if I unlock it when I get it and decide to return it will I have any problems or should I be alright as long as I relock it?
wil2bm said:
So a couple weeks ago I picked up a new Galaxy Nexus and while it's a great phone I'm not totally satisfied with it.
I was going to go in and swap it for a rezound to play around with it a bit.
Now if I unlock it when I get it and decide to return it will I have any problems or should I be alright as long as I relock it?
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You will have a problem if one of Verizon's tech's notices the unlocks...that's about it.
If they are anything like Sprint, you won't have an issue. It doesn't void your warranty.
Sent from my Swagged Out Stock EVO
MrSmith317 said:
You will have a problem if one of Verizon's tech's notices the unlocks...that's about it.
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So even if relocked there is still a way to see it had been unlocked? Is it pretty obvious or do they have to be looking for something?
If I relock my nexus there is no way for them to see that right?
IT'LL SAY RELOCKED.
Sent from my ADR6425LVW using xda premium
But for the most part I wouldn't worry to much I've sent back probably 10 rooted without stock phones back and never said anything. But I've also called and didn't go there. Only my Eris was getting real hot no matter what I tried and when I went down there I forgot to put it back to stock and the guy still warranty the phone. He was amused I took it in like that but he did the warranty and when the phone came I sent that one back and never had a problem.
Sent from my ADR6425LVW using xda premium
Nevermind I thought you were talking about the Rezound.
Sent from my ADR6425LVW using xda premium
If you return the Nexus for the rezound, they won't let you exchange again for another device.
brisdaddy1207 said:
But for the most part I wouldn't worry to much I've sent back probably 10 rooted without stock phones back and never said anything. But I've also called and didn't go there. Only my Eris was getting real hot no matter what I tried and when I went down there I forgot to put it back to stock and the guy still warranty the phone. He was amused I took it in like that but he did the warranty and when the phone came I sent that one back and never had a problem.
Sent from my ADR6425LVW using xda premium
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You are exactly why....like the poster child of why Verizon is locking bootoaders. Good job!
nrfitchett4 said:
If you return the Nexus for the rezound, they won't let you exchange again for another device.
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They only let you swap a phone once? What if I just return it?
wil2bm said:
They only let you swap a phone once? What if I just return it?
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Same thing. You get only ONE exchange for a different device with the upgrade you use.
If your opening a new line take a phone back and exchange it for the same phone then what? Or exchange it for another phone
I used an available upgrade on my account... I thought there was an amount of time you were given to where you could return the device/void the contract renewal?
wil2bm said:
I used an available upgrade on my account... I thought there was an amount of time you were given to where you could return the device/void the contract renewal?
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there is, but you can only do it once.
nrfitchett4 said:
there is, but you can only do it once.
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This isn't right. You can swap once WITHOUT a restocking fee. After that, you can still return the device and buy a new one, but they will charge you a restocking fee.
I just upgrade recently and bought a Nexus. Didn't like it and got a Rezound. I was charged a restocking fee, doesn't matter if its your first time or not. The only real way to waive the restocking fee is if something is a matter with your phone, hardware wise, if it's cosmetic (don't like the color) they wont help you.
Oh about returning a rooted phone, they will never check. I just returned my Rezound yesterday b/c of the pink buttons and I got a new one. They didn't even check what I did to the phone, they didnt even check the phone at all, they just put it in a box, put a shipping label on it and that was it. 90 percent of VZW CSR don't even know what to look for or even know what rooting is. Maybe I lucked out with the store I went to but the employees there, wow, I don't know how the get jobs, they don't know a lick about phones.
drynyks said:
You are exactly why....like the poster child of why Verizon is locking bootoaders. Good job!
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Is there a need to bash people and act like a little 4 year old say it was you not me. Come on grow up act like a man or women not blaming people your whole life.
Sent from my ADR6425LVW using xda premium
bal1985 said:
I just upgrade recently and bought a Nexus. Didn't like it and got a Rezound. I was charged a restocking fee, doesn't matter if its your first time or not. The only real way to waive the restocking fee is if something is a matter with your phone, hardware wise, if it's cosmetic (don't like the color) they wont help you.
Oh about returning a rooted phone, they will never check. I just returned my Rezound yesterday b/c of the pink buttons and I got a new one. They didn't even check what I did to the phone, they didnt even check the phone at all, they just put it in a box, put a shipping label on it and that was it. 90 percent of VZW CSR don't even know what to look for or even know what rooting is. Maybe I lucked out with the store I went to but the employees there, wow, I don't know how the get jobs, they don't know a lick about phones.
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Actually, they may check it, just not at the store you return it to.(wherever they send it to) I had it happen to me on an old WM phone and they tried to whack me full price of the new phone two months later... but I agree that its unlikely. If they checked every phone that got returned, nothing would get done and backlog refurbs.
will i have to UNroot my evo to have it replaced by asurion? im with sprint.
romaire said:
will i have to UNroot my evo to have it replaced by asurion? im with sprint.
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No. They dont care.. If your worried just run over it with your car before you send it back. Doesnt matter. They still getting your old device and your still paying your deductible.
How can I fully BRICK my evo 3d?
because it has many problems and sprint doent exchzange it for me.
Thats why if I brick it, I can say it didnt work from the time I got the update and they will change it
Your answer appreciated
daviddem said:
How can I fully BRICK my evo 3d?
because it has many problems and sprint doent exchzange it for me.
Thats why if I brick it, I can say it didnt work from the time I got the update and they will change it
Your answer appreciated
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Put it under water or hit it with a hammer, I'm pretty sure one of those will do the trick, then pay $100 to get a new one.
http://forum.xda-developers.com/showthread.php?t=1652448
from my HTC EVO 3D X515m using XDA
Bricking your phone on purpose will not get you a new one from sprint. They will just turn you to insurance. And bricking your phone to get a new one from insurance is insurance fraud, and is illegal.
I was about to say, just do . . . nvm, beat me to it.
lol.
Bricking your phone on purpose will not get you a new one from sprint. They will just turn you to insurance. And bricking your phone to get a new one from insurance is insurance fraud, and is illegal.
~sitlet
No, not insurance fraud, insurance is for if you break the phones screen or drop it in water, this is more like warranty fraud, in which case still isn't morally correct however, if your stuck with vmv you might just think about it.
PS: Bricking my phone on purpose did get me a phone from sprint . . . but not for $100, for $35 . . .
It's worth a try. Tell us how it goes.
kdub2000 said:
It's worth a try. Tell us how it goes.
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Just getting it out there that it went just fine for me, getting me new/referb soon.
Just got my refurbished phone, ready to work on it.
Sent from my PG86100 using xda premium
Just wipe the partitions, it won't boot after that. Use engineering hboot 1.04 (if you're not on 1.50) Or you will have to brick the phone anyways. LOL