EDIT: I have some new information. Check the following thread. http://forum.xda-developers.com/showthread.php?t=1439582
BELOW is the original Thread.
RETURN YOUR TF201!!!
I am. Granted I have not just the GPS issue, but BT/WiFi fail as well. But you guys know that ASUS released this device knowing full well that the GPS was not going to work and I can't imagine they didn't catch the BT issue prior to release too. The only way they missed the BT issue is if the BT issue is caused by whatever quick fix they used to solve the initial BT issues reported by a reviewer(s).
By acquiescing, you are telling ASUS and every other manufacturer that this behavior is okay. That when faced with a choice of scrapping a device in the manufacturing stage for a significant loss, or releasing it to the public and letting the cards fall where they may for less of a loss, that they should screw the consumer. Depending on the extent of the issues with the TF201, they would have had to replace the backs of all TF201s at the least, perhaps more. If everyone, or enough people return the device then you are sending a message that this is unacceptable. We Androids know that we aren't getting perfect Apple devices, but we don't accept such blatant insults. I am also going to be reporting this issue to the Better Business Bureau and I think you should as well. Their response to the GPS issue is nothing short of a case of bait and switch.
http://en.wikipedia.org/wiki/Bait-and-switch said:
Bait-and-switch is a form of fraud, most commonly used in retail sales but also applicable to other contexts. First, customers are "baited" by advertising for a product or service at a low price; second, the customers discover that the advertised good is not available and are "switched" to a costlier product.
The goal of the bait-and-switch is to persuade buyers to purchase the substitute goods as a means of avoiding disappointment over not getting the bait, or as a way to recover sunk costs expended to try to obtain the bait. It suggests that the seller will not show the original product or service advertised but instead will demonstrate a more expensive product or a similar product with a higher margin.
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Without internal documents I can't truly prove that they intentionally sold a flawed TF201 with the intent to recover costs incurred before the problem was identified. But one of two things happened.
1. They caught the issue and upon determining it to be unfixable they released the device anyway to recoup whatever costs they could.
2. They are so stupid, which is possible because they released and ALL-ALUMINUM back in the first place, that their testing methods failed to catch the fact the GPS was so **** that even standing in the middle of a road with no obstructions it can take FOREVER to find your location. Until the fix to download GPS coordinates over WiFi, in a week of delivering pizzas the tablet never managed to figure out that Las Vegas wasn't Toronto.
I favor the first possibility because as bad as GPS is for me, I can't see it being possible that they didn't catch it.
For now I am back to my TF101 which works flawlessly for my uses.
EDIT: Now I've gotten my valid raging out of the way. I admit that were I only victim to the GPS issue, I would probably keep the tablet. But I still urge those of you keeping your tablets to file a report with the Better Business Bureau over ASUS' handling of the GPS issue. They advertised a feature and now they simply act as if it never happened and have offered nothing as recompense.
cool post bro..but sorry I can't care less about the GPS and I love prime so no way I'll return it
magicpork said:
cool post bro..but sorry I can't care less about the GPS and I love prime so no way I'll return it
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You sir, are part of the problem. I don't care about GPS either. It's the principal of the matter and the precedent it sets. Your 500+ dollars is 500 reasons for ASUS and the next company that has a choice to release a knowingly broken device because people like you will just accept the lubed up rod they have for you.
I am giving ASUS a chance to send me a replacement unit. If they send me one and it doesn't have the BT/WiFi issue my faith will be restored and I will not report them to the BBB and any tech blog/news site that will listen to the story and read/post the correspondence between ASUS and myself. I like my TF101. I want ASUS to make this right
What exactly does this have to do with the future of Android? I can see your point (sort of), but this is a technology issue and has nothing to do with Android. Companies, regardless of their operating system, have done this sort of thing for years. I'm not saying that it's right, but it has nothing to do with the future of Android or any other operating system. Yes, Asus probably should have held this product a little longer for more tests, but they did release the first quad-core device running ICS to the world. It has a few minor defects, but those are to be expected for the first run of products like this. I say, if you're so upset, do the only thing that you can do as a consumer...don't purchase the product. That tells the company that YOU are not happy with it. Posting in a forum like this saying that we need to return a device because you're not happy with it is kind of pointless. Just take it back and get something else.
WasabiWa83 said:
What exactly does this have to do with the future of Android? I can see your point (sort of), but this is a technology issue and has nothing to do with Android. Companies, regardless of their operating system, have done this sort of thing for years. I'm not saying that it's right, but it has nothing to do with the future of Android or any other operating system. Yes, Asus probably should have held this product a little longer for more tests, but they did release the first quad-core device running ICS to the world. It has a few minor defects, but those are to be expected for the first run of products like this. I say, if you're so upset, do the only thing that you can do as a consumer...don't purchase the product. That tells the company that YOU are not happy with it. Posting in a forum like this saying that we need to return a device because you're not happy with it is kind of pointless. Just take it back and get something else.
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Yea in my rage I forgot to get to my central point. I refer to what these kind of events do to the future of Android. Imagine where the iPhone would be if the iPhone 3G had an identical issue. Imagine all those happy iPhone 2G users selling their iPhone, and going home with a shiny new iPhone 3G only to find out that the GPS didn't work and that they couldn't browse the internet if they were playing music to a set of BT headphones or to some BT setup routed through their home/car stereo. Then if Apple decided to say that it's a phone, not a personal navigation device. Then they announced a new phone 2 weeks later and just released the iPhone 3Gs with the problems solved.. 3 or 4 months later.
Apple would likely have not survived such a fiasco since Apple is built on the premise of things just working and of having a superior end to end service. I blame ASUS for this problem. But the masses, the ones who go to Best Buy and buy a random tablet, would return this and from then on they would think Android was a bad platform. They would likely never learn that it was just the particular device that is bad. These kinds of things can't be allowed to happen if Android is to remain a viable alternative. The issues with this tablet are not your regular first run issues. First run issues are usually few and minor. GPS is all but useless, and for me and many others bluetooth is also useless. Is ASUS going to throw up their hands in another few weeks and say that this is not a dedicated MP3 player and take bluetooth off the spec sheet? If ASUS doesn't find me a tablet with working bluetooth I will be returning it. The point is that if the rest of you just accept the GPS problem, and the BT problem if you have it just because you don't use those features you are going to have the problem with the next device and the next one, or similar ones.
Last. STOP CALLING THIS A FRIGGIN EARLY ADOPTER OR FIRST GEN DEVICE. This is the TF201. The 2 differentiates it from the TF101. This device brings changes to the TF101. It is not an entirely new device.
My hands are itching to type "TL;DR", but unfortunately, I have in fact read all of the thread.
From where I'm sitting (Prime is in preorder, getting it this week), you're a frustrated user, venting your frustration the wrong way.
What did you expect when you created this topic? Did you think people would agree with you en-masse, and send their devices (which many people have been waiting a long time for) back straight away?
The reason I'm asking this question is that I think you didn't stop to think about it. If the product doesn't do what it's advertised to do, you're entitled to return it. If you feel you need to share your experience with the world, you can write a review. Be it to "protect" others, or simply express your outrage, a well written review gives everyone (you, others and the manufacturer) a chance to see your point more clearly.
Thus, I advise you to refrain from going on about this in here and write a comprehensive review, noting both the pro's and the cons. Then let other people decide what they do, instead of telling them what they should.
setite said:
Yea in my rage I forgot to get to my central point. I refer to what these kind of events do to the future of Android. Imagine where the iPhone would be if the iPhone 3G had an identical issue. Imagine all those happy iPhone 2G users selling their iPhone, and going home with a shiny new iPhone 3G only to find out that the GPS didn't work and that they couldn't browse the internet if they were playing music to a set of BT headphones or to some BT setup routed through their home/car stereo. Then if Apple decided to say that it's a phone, not a personal navigation device. Then they announced a new phone 2 weeks later and just released the iPhone 3Gs with the problems solved.. 3 or 4 months later.
Apple would likely have not survived such a fiasco since Apple is built on the premise of things just working and of having a superior end to end service. I blame ASUS for this problem. But the masses, the ones who go to Best Buy and buy a random tablet, would return this and from then on they would think Android was a bad platform. They would likely never learn that it was just the particular device that is bad. These kinds of things can't be allowed to happen if Android is to remain a viable alternative. The issues with this tablet are not your regular first run issues. First run issues are usually few and minor. GPS is all but useless, and for me and many others bluetooth is also useless. Is ASUS going to throw up their hands in another few weeks and say that this is not a dedicated MP3 player and take bluetooth off the spec sheet? If ASUS doesn't find me a tablet with working bluetooth I will be returning it. The point is that if the rest of you just accept the GPS problem, and the BT problem if you have it just because you don't use those features you are going to have the problem with the next device and the next one, or similar ones.
Last. STOP CALLING THIS A FRIGGIN EARLY ADOPTER OR FIRST GEN DEVICE. This is the TF201. The 2 differentiates it from the TF101. This device brings changes to the TF101. It is not an entirely new device.
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Instead of your iPhone 3G 'imagination', why not look at antennagate.... and as seen then, no one gave a damn (as seen by sales figures) even when it was a critical component, GSM being disrupted due to poor signal and even so Apple claimed that you were 'holding it wrong'. Asus has done no such thing, that imo already raises it far above Apple.
As for first-gen, I agree with the way Angelusz uses it because after all, this is the first Tegra 3 device, fullstop. There have to be kinks to be ironed out and all with a new SoC and there's no device before it using Tegra 3 so the usage is perfectly valid.
No...........
Sent from my SGH-I997 using xda premium
pandaball said:
Instead of your iPhone 3G 'imagination', why not look at antennagate.... and as seen then, no one gave a damn (as seen by sales figures) even when it was a critical component, GSM being disrupted due to poor signal and even so Apple claimed that you were 'holding it wrong'. Asus has done no such thing, that imo already raises it far above Apple.
As for first-gen, I agree with the way Angelusz uses it because after all, this is the first Tegra 3 device, fullstop. There have to be kinks to be ironed out and all with a new SoC and there's no device before it using Tegra 3 so the usage is perfectly valid.
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However, if they 3 days after that released a iPhone 4F(ix) then everyone would..
Unfortunantly many of us are unable to return our devices due to Retail return policies for tablets. I could get mine exchanged but that gets me nowhere.
They are getting mine back too.
I was willing to overlook GPS, but then Wifi turned sour and as a kick in the balls,
asus has announced a new tablet by advertising it as "an improved TF201".
Well Asus, funk that! You lost me!
That we're bringing up Apple devices is interesting, considering that the TF201 has better Wi-Fi performance than the original Wi-Fi iPad according to tests by a user here - Apple, too, made a device with an aluminium back (and the little window doesn't seem to have made much of a difference). How's that iPad's GPS reception? Oh, Apple doesn't put them in Wi-Fi iPads at all. Of course, the original iPad benefited from not having a previous, plastic device to compare it to, but there were still a lot of complaints:
As of late Monday, the thread titled "Weak wifi" led all others with more than 130 messages, and nearly 13,000 views.
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http://www.computerworld.com/s/article/9174858/Wi_Fi_issues_dominate_iPad_user_complaints
So Apple made the same decision as Asus, didn't even give the option of GPS, got a lot of complaints, and... the iPad was a massive success. Apple devices, eh?
I do think that it was a bad idea for Asus to announce the TF700T now though. It's going to affect sales of the current device. It would have been better to wait until the end of Q1.
I think this young man makes a great point. Some of you have no use for GPS, I understand, but some of us that spends 500 would like to get our money worth. That means things should work as advertise. It is a bait and switch really. I'm not pissed that Asus came out with a new tablet, I'm pissed that my tablet is compromised and they're not doing anything about it. I can't take mine back because they don't refund. If you let these company do that, they'll continue to do that next time. Rush to release a product and hope that they can update it later, or if they can't, release a new model and let the customers suffer. Also, the hardware and the OS are almost synonymous, if you got a bad device, people will perceive the OS as bad as well. I know this is going to turn many people to getting an ipad even.
Now just as a devils advocate: is anyones gps COMPLETELY NON FUNCTIONING? I don't wanna hear weak, not good, sometimes, NON FUNCTIONING. If it is, you can get it replaced through RMA. Is it working at all? Then Asus didn't lie or make something up that wasn't true. I'm trying to think about this like a lawyer. Since the gps chip is functioning, it does get a signal and can handle most location acquisition tasks. I understand its not a Garmin but there was never a promise of this. GPS was a listed spec. It never made any claims as to its ability as a gps. This is where I see a problem with the Bait and Switch Argument.
Also, if everyones so damn smart here, then why didn't anyone think that the aluminum backing would have problems with signals? I think people are just a little mad maybe because they're so brilliant that overlooked something that everyone already knew would be a "problem"
In a week, my GPS has found exactly one satellite, promptly lost it and never did locate me. Left it in the car all day in a parking lot to see if it could sort itself out, all it did was drain the battery. Willing to look past it however, for the dock and battery life, and otherwise it was satisfactory (haven't tried BT/wifi yet, though, might be a deal killer)
Last night's ICS update gave me banding and market won't finish downloading anything, even post-wipe. Obviously fixable via software, but nonetheless the experience continues to fade. Plus, it's almost a doorstop while I have to sideload everything. Even my hacked-to-death Pandigital novel that I got at Kohls with some socks and 30% discount coupon is more stable than this.
There is no way that this product was conceived solely to make high schoolers pee themselves over frame rates on XDA. Businesses are going to begin equipping employees en masse with tablets of some sort, and thus far this was Android's best shot at heading off Apple, because it is a familiar form factor that Apple doesn't yet offer. I am in a role where I get to have some input on this issue for my Fortune 500 company, and I simply can't imagine showing this mess to the IT stakeholders like I had originally hoped. Keeping mine for now, but I see the OP's point of this being a strike against Android for enterprise, which is where the money has barely been tapped.
setite said:
Yea in my rage I forgot to get to my central point. I refer to what these kind of events do to the future of Android. Imagine where the iPhone would be if the iPhone 3G had an identical issue. Imagine all those happy iPhone 2G users selling their iPhone, and going home with a shiny new iPhone 3G only to find out that the GPS didn't work and that they couldn't browse the internet if they were playing music to a set of BT headphones or to some BT setup routed through their home/car stereo. Then if Apple decided to say that it's a phone, not a personal navigation device. Then they announced a new phone 2 weeks later and just released the iPhone 3Gs with the problems solved.. 3 or 4 months later.
Apple would likely have not survived such a fiasco since Apple is built on the premise of things just working and of having a superior end to end service. I blame ASUS for this problem. But the masses, the ones who go to Best Buy and buy a random tablet, would return this and from then on they would think Android was a bad platform. They would likely never learn that it was just the particular device that is bad. These kinds of things can't be allowed to happen if Android is to remain a viable alternative. The issues with this tablet are not your regular first run issues. First run issues are usually few and minor. GPS is all but useless, and for me and many others bluetooth is also useless. Is ASUS going to throw up their hands in another few weeks and say that this is not a dedicated MP3 player and take bluetooth off the spec sheet? If ASUS doesn't find me a tablet with working bluetooth I will be returning it. The point is that if the rest of you just accept the GPS problem, and the BT problem if you have it just because you don't use those features you are going to have the problem with the next device and the next one, or similar ones.
Last. STOP CALLING THIS A FRIGGIN EARLY ADOPTER OR FIRST GEN DEVICE. This is the TF201. The 2 differentiates it from the TF101. This device brings changes to the TF101. It is not an entirely new device.
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this did happen with the iphone 4 and the botched antenna. apple just gave out free bumpers and they're doing fine
Mithent said:
That we're bringing up Apple devices is interesting, considering that the TF201 has better Wi-Fi performance than the original Wi-Fi iPad according to tests by a user here - Apple, too, made a device with an aluminium back (and the little window doesn't seem to have made much of a difference). How's that iPad's GPS reception? Oh, Apple doesn't put them in Wi-Fi iPads at all. Of course, the original iPad benefited from not having a previous, plastic device to compare it to, but there were still a lot of complaints:
http://www.computerworld.com/s/article/9174858/Wi_Fi_issues_dominate_iPad_user_complaints
So Apple made the same decision as Asus, didn't even give the option of GPS, got a lot of complaints, and... the iPad was a massive success. Apple devices, eh?
I do think that it was a bad idea for Asus to announce the TF700T now though. It's going to affect sales of the current device. It would have been better to wait until the end of Q1.
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Thx man finally someone who thinks. Was just about to suggest to the thread started to get an ipad. You wont get a better product but marketing makes you believe that everythings fine.
TF700T? I dont see why I should pay another 100-150$ to have some more pixels that i only see when i hold the device 1cm before my eye.
Also the plastic thing on top looks bad.
blah blah blah blah "I'm miserable, so you should be miserable too."
If you're unhappy about how ASUS has handled the situation, then go ahead and go to the BBB...call ASUS....Call the retailer you bought it from. Complaining about it on a forum isn't going to do anything but allow you to vent. After that, it just turns into crying and whining. Sitting here day after day after day complaining about the same thing isn't going to fix a damn thing. If you're that upset about it....do something worthwhile about it.
Believe it or not, some people are not having BT/WiFi issues. I'm not. I really like my Prime....and frankly, I don't want to send it in just to wait for something else that may or may not be coming out in a couple months and may or may not be any better. Maybe they're rushing the next one out as well and it'll have it's own slew of problems. So please, stop telling me if I should be happy with my Prime or not and what I should do with it just because you are having problems.
It's not going to destroy Android. It's not going to hurt Android. If anything, It'll hurt ASUS.
clouds5 said:
Thx man finally someone who thinks. Was just about to suggest to the thread started to get an ipad. You wont get a better product but marketing makes you believe that everythings fine.
TF700T? I dont see why I should pay another 100-150$ to have some more pixels that i only see when i hold the device 1cm before my eye.
Also the plastic thing on top looks bad.
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+10000000000000000000000000000
Cant wait til the trolls are gone
Sent from my Transformer Prime TF201 using xda premium
HuskerWebhead said:
blah blah blah blah "I'm miserable, so you should be miserable too."
If you're unhappy about how ASUS has handled the situation, then go ahead and go to the BBB...call ASUS....Call the retailer you bought it from. Complaining about it on a forum isn't going to do anything but allow you to vent. After that, it just turns into crying and whining. Sitting here day after day after day complaining about the same thing isn't going to fix a damn thing. If you're that upset about it....do something worthwhile about it.
Believe it or not, some people are not having BT/WiFi issues. I'm not. I really like my Prime....and frankly, I don't want to send it in just to wait for something else that may or may not be coming out in a couple months and may or may not be any better. Maybe they're rushing the next one out as well and it'll have it's own slew of problems. So please, stop telling me if I should be happy with my Prime or not and what I should do with it just because you are having problems.
It's not going to destroy Android. It's not going to hurt Android. If anything, It'll hurt ASUS.
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'VALUE THE FUTURE OF ANDROID' is like saying returning your Prime will save the world lol. I'm with this guy, if you don't like it call the BBB, Asus, and your retailer and make them take it back but you're *****ing at the wrong people. Even though I've had to RMA mine for screen bleed, I'm still highly impressed with Prime
Related
I am very interested with the Prime. I heard there are some problems with it. I long do you thing it will take asus to fix the GPS problem? I heard there are also some small bugs.
I'd say buy it ASAP. yes, first batch did have a minority of users who had some issues. Across the board, GPS is weak. the true reason has yet to been announced from Asus. hopefully a software issue update can fix that. other than GPS, which I don't use anyways, My Prime is a great built device. majority of people don't suffer all the issues being thrown around. take a look St the various polls in here. almost all of them, execrable GPS one shows the Prime being mostly defect free and people completely satisfied with it. My display, performance, and wifi all work great great. so if you want the best out right now and for at least the next few months, get the prime. its the best deal out right now. Sift through all the b.s. n threads and make a decesion. as for me, I've been enjoying my Prime nonstop since 12/22. Nest tablet ever by far in almost all categories.
Simply put, no way to tell. If it can be fixed (unless this is how Asus intended it to work, which is doubtful) it will be fixed via RMA or software update, but there is no eta at this time. Hell, they just started to admit that things aren't as they should be.
Thanks. I am still considering to buy it. I dont live in the USA, and I would send the device using my friend in the USA to my home in Israel, so I dont have warranty and I must know if those problems are software issue.
I have heard about Asus international warranty, do you know about that?
I would say buy it there's no other tablet that can come close to it match this one you will love it
I think pretty much every gadget made today by anyone--very much including Apple--has build issues during the first month or so of production. Margins are so tight and timing is so important (yes, ASUS really, really wanted to be first out the door with a Tegra 3 tablet) that things do happen. Early adopters help manufacturers work out the kinks--it's pretty much the price of admission in being an early adopter.
So, if you want the best chance of getting a perfect tablet, wait at least a month before buying it. Let all of the kinks get worked out first. That's true for the Prime, and it'll be true for whatever tablets come out over the next few months.
I have a Champagne unit that's perfect as far as I can tell EXCEPT it has a wonky haptic feedback mechanism (i.e., vibrator). The thing makes a pretty loud noise for very little actual vibration. However, I'm going to keep it, because 1) I like the Prime that much and don't want to go a few weeks without it and 2) I know the chances are that if I get another one right now I'll probably have some other issue.
So, I'm willing to make a compromise (turn off haptic feedback) to have an otherwise "perfect" Prime right now. My wife thinks I'm crazy--she'd just wait for the chances to improve of getting a unit without any issues, but then she'd go those weeks without actually enjoying the use of a device. Different strokes, really.
If I could go back in time, even with my defective screen, broken GPS, loose paneling, I would still have preordered the prime. I love it. If my replacement prime from Amazon doesn't fix the screen issues, I'll be singing a different tune.
My advice, buy it. BUT MAKE SURE you order from a retailer that is absolutely no-hassle about returns or exchanges. Same advice for any product, but especially expensive new models.
Depends. The GPS isn't working and probably isn't gonna work. WiFi has shorter range and doesn't seem to be too stable.
I'm having a hard time recommending buying this tablet considering the WIFI. It's pretty bad. I mean, it's fine if you're always going to be near a strong signal and are merely browsing the web, but I can confirm that it is SLOW (and others have said that the range is poor too). This is based on some tests I've performed (http://forum.xda-developers.com/showpost.php?p=20908801&postcount=19). I have 30 days to return mine to Newegg, and although I really love everything else about the tablet, I don't think I can justify keeping a tablet with such crappy wifi, as that's kind of important for a tablet.
>I dont live in the USA...so I dont have warranty
You've answered your own question.
>and I must know if those problems are software issue.
Suggest you browse through the discussions here and determine for yourself if the issues mentioned are hardware or software. If you can't determine this on your own, it's probably best not to buy an item that can't be returned.
Given your geographic obstacles to warranty service, it would seem prudent to wait a month or two and track the company's progress on correcting the most significant issues (e.g., GPS and WiFi). If you buy now, you really have no one but yourself to blame if you have trouble.
OK, guys, Thank you. I will wait a few weeks and I follow this forum to see if the issues are fixed. Its not smart to order a product that is not a 100% when you live across the ocean.
bar_rodoy said:
OK, guys, Thank you. I will wait a few weeks and I follow this forum to see if the issues are fixed. Its not smart to order a product that is not a 100% when you live across the ocean.
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Acer and Lenovo are announcing Teg3 tablets in a couple of days. They both have very good international warranty support and have their own repair centers in Europe and the ME where Asus relies on third parties. I remember a friend in Tel Aviv saying it took three months to get an Asus notebook repaired. If that's important to you, check out all three websites and see who offers the least amount of hassle should you have a problem.
people love to rag on Asus. lol as far as 3 months to get back notebook goes, that's one of the few defaulty devices. hands down Asus is still known as having the most realiable PCs and computer components. they break down less than all others. tests n polls from Pc world n magazine confirmed that. Acer and Lenovo near the middle to top of having most issues. go to Acer section of forum n u will see all the manufacturing gripes amd issues with their devices. Lenovo hardly ever updates their firmware for Android.
demandarin said:
people love to rag on Asus. lol as far as 3 months to get back notebook goes, that's one of the few defaulty devices. hands down Asus is still known as having the most realiable PCs and computer components. they break down less than all others. tests n polls from Pc world n magazine confirmed that. Acer and Lenovo near the middle to top of having most issues. go to Acer section of forum n u will see all the manufacturing gripes amd issues with their devices. Lenovo hardly ever updates their firmware for Android.
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You can talk about your own expereinces all you want. Unless you've had an Asus product repaired in the ME, you're not speaking first hand. I shared an experience a friend had that could effect the OP. The fact that Asus has a much smaller international support base than larger companies shouldn't surprise you. The delay was due to a third party service center waiting for parts from Taiwan. In this particular instance, your defense of Asus is way over the line.
BarryH_GEG said:
Acer and Lenovo are announcing Teg3 tablets in a couple of days. They both have very good international warranty support and have their own repair centers in Europe and the ME where Asus relies on third parties. I remember a friend in Tel Aviv saying it took three months to get an Asus notebook repaired. If that's important to you, check out all three websites and see who offers the least amount of hassle should you have a problem.
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Thats sounds good.
The problem with Asus in Israel its not the warrenty, its the price. Actually the price is not only high on Asus products, its high about any electronic devices because the importing costs.
demandarin said:
people love to rag on Asus. lol as far as 3 months to get back notebook goes, that's one of the few defaulty devices. hands down Asus is still known as having the most realiable PCs and computer components. they break down less than all others. tests n polls from Pc world n magazine confirmed that. Acer and Lenovo near the middle to top of having most issues. go to Acer section of forum n u will see all the manufacturing gripes amd issues with their devices. Lenovo hardly ever updates their firmware for Android.
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Lmfao lenovo updating their firmware is a joke....
With all the heated debate, defense and criticism, it got me thinking as to why there’s so much emotion in some of the larger threads. It all comes down to what are reasonable expectations?
People’s expectations of the Prime come from two places: 1) the pre-launch PR, hype, and reviews, and 2) a sight-unseen comparison to other previously marketed devices, both from Asus and other manufacturers.
If you have a 2011 car, and trade it in for the evolved make and model’s 2012 version, you’d reasonably expect everything to work better and some new and improved features to be included. You’d certainly be upset if things offered previously didn’t work as well in the newer car. And while you’d be thrilled with the new higher performance engine that got better gas mileage, you’d be pissed if the brakes and headlights didn’t work. That’s what Asus is facing with the Prime. Wi-Fi and GPS don’t perform as well as its predecessor the TF1. How different the performance is can continue to be debated in other open threads.
And the lower level of performance was completely unnecessary. Those defending both Asus and the Prime consider this. The decision to deploy the Prime with an aluminum back cover was needless, narcissistic, and provides no benefit. There’s no cost savings and it may actually cost more. If there’s any weight savings it’s negligible. They could have fabricated a metallic-look plastic back cover that would have looked nearly identical. Google “HTC Sensation Wi-Fi” and you’ll see that there’s clear evidence that aluminum and mobile devices don’t mix. And HTC went to much further lengths than Asus to try and make it work by incurring the added expense of installing antennas on the back cover. So, there should be no pity felt for Asus – they did this to themselves.
I’ll probably get the new Samsung 11.6 when it comes out. If GPS, Wi-Fi, Bluetooth and any other core features don’t work as well as the 10.1 I’ll be pissed and very vocal about having been disappointed. I’ll also think less of Samsung. I think the same would apply to anyone purchasing any upcoming tablets. Once the bar has been set, you lower it at your own risk.
So Asus deserves props for launching a fantastic leading-edge device at an incredible price for the included features – and doing it first. No matter how much you love Asus or your new Prime, it still doesn’t excuse the situation they find themselves in though self-inflicted design choices.
If they were smart, they’d start producing Prime’s with a new plastic cover design and replace the metal back cover for owners of existing Prime’s. Doing so would make it perform as well as other devices and most likely even better considering the better quality of some its components. And doing so would make at least half of the negative postings on this forum would go away overnight. They have that choice.
Rant off. Peace out.
Good stuff. Its fair enough to say what you did. As far as the aluminum back goes. People will never be satisfied. I remember here before launch people where whinning and complaining because of rumors that the back actually wasn't metal and was more of a metallic like plastic. I remember all those posts. People were pissed thinkn Asus would release this with plastic back b not metal. Well we got metal people...lol. people got what they wanted and now gripe about it. They could've easily implemented a plastic backing. But it still stands, no matter how much deductive reasoning or user testing goes, of still wasn't confirmed to be the sole reason of GPS weakness. For all we know it could be a software issue needing a new update or drivers. What's gonna happen if we receive an update and it fixes GPS. All those people who complained so much and shot down the primw should feel silly and was ro quick to jump the gun. We have only got one uodste so far and thst was on the first day i bought the device. Not worried about wifi because everything about my wifi works fine. Same strength or better than my Ipad or Atrix4g. I say give it a lil time. Still not even 2 full weeks yetsince people had this. Let a few updates roll out to see what it fixes. Instead of making assumptions without concrete proof.
The debate is so heated because you have an even larger number of people that own the prime not having issues. So its like me and lots of others buy a nice BMW thst works perfectly or satisfied with it and you get one. But yours had some defects in it. Now you want to come telling everyone and drilling down their throats how your car sux n manufacturer sux. You just sit there n complain instead of finding a solution to the problem. When you could have easily returned to the dealer to exchange it or get them to fix or address the issue. Don't try to make the rest of us that are obsolutely happy and satisfied with product and future buyers feel its not a good investment. Especially since you had a bad one. You are the minority. People with satisfactory experience is the Majority. We don't want to here the constant nagging. Just tell us what you are going to do to remedy the situation. Either exchange or get a refund. Cause no matter what, the Prime will continue to sell like hotcakes. Preorders everywhere all over the world is showing this.
Even with my GPS being questionable, The Prime has very easily more than exceeded mY expectations as far as the hype and everything goes. Very glad I decided for myself tl get it and didn't let the negatives get to me or influence my decision. BEST Tablet ever IMO. Before I got the prime I constantly tested out other tablets and owned them. Hands down, prime bests them all out at a great price point.
Bring it on! Lol
Sent from my Transformer Prime TF201 using xda premium
I think you did a good job pointing out flaws but didn't talk about any of the great features of this tablet
You really need hands on time with this bad boy to feel the power behind it and you will love it. I
If you have the cash get it I don't recommend waiting for any future tablets I'm thinking they will disappointed but who knows.
That's my 1 cent not 2 because I didn't give much detail
BarryH_GEG said:
With all the heated debate, defense and criticism, it got me thinking as to why there’s so much emotion in some of the larger threads. It all comes down to what are reasonable expectations?
People’s expectations of the Prime come from two places: 1) the pre-launch PR, hype, and reviews, and 2) a sight-unseen comparison to other previously marketed devices, both from Asus and other manufacturers.
If you have a 2011 car, and trade it in for the evolved make and model’s 2012 version, you’d reasonably expect everything to work better and some new and improved features to be included. You’d certainly be upset if things offered previously didn’t work as well in the newer car. And while you’d be thrilled with the new higher performance engine that got better gas mileage, you’d be pissed if the brakes and headlights didn’t work. That’s what Asus is facing with the Prime. Wi-Fi and GPS don’t perform as well as its predecessor the TF1. How different the performance is can continue to be debated in other open threads.
And the lower level of performance was completely unnecessary. Those defending both Asus and the Prime consider this. The decision to deploy the Prime with an aluminum back cover was needless, narcissistic, and provides no benefit. There’s no cost savings and it may actually cost more. If there’s any weight savings it’s negligible. They could have fabricated a metallic-look plastic back cover that would have looked nearly identical. Google “HTC Sensation Wi-Fi” and you’ll see that there’s clear evidence that aluminum and mobile devices don’t mix. And HTC went to much further lengths than Asus to try and make it work by incurring the added expense of installing antennas on the back cover. So, there should be no pity felt for Asus – they did this to themselves.
I’ll probably get the new Samsung 11.6 when it comes out. If GPS, Wi-Fi, Bluetooth and any other core features don’t work as well as the 10.1 I’ll be pissed and very vocal about having been disappointed. I’ll also think less of Samsung. I think the same would apply to anyone purchasing any upcoming tablets. Once the bar has been set, you lower it at your own risk.
So Asus deserves props for launching a fantastic leading-edge device at an incredible price for the included features – and doing it first. No matter how much you love Asus or your new Prime, it still doesn’t excuse the situation they find themselves in though self-inflicted design choices.
If they were smart, they’d start producing Prime’s with a new plastic cover design and replace the metal back cover for owners of existing Prime’s. Doing so would make it perform as well as other devices and most likely even better considering the better quality of some its components. And doing so would make at least half of the negative postings on this forum would go away overnight. They have that choice.
Rant off. Peace out.
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Click to collapse
well said, sounds fair enough to me.
demandarin said:
The debate is so heated because you have an even larger number of people that own the prime not having issues. So its like me and lots of others buy a nice BMW thst works perfectly or satisfied with it and you get one. But yours had some defects in it. Now you want to come telling everyone and drilling down their throats how your car sux n manufacturer sux. You just sit there n complain instead of finding a solution to the problem. When you could have easily returned to the dealer to exchange it or get them to fix or address the issue. Don't try to make the rest of us that are obsolutely happy and satisfied with product and future buyers feel its not a good investment. Especially since you had a bad one. You are the minority. People with satisfactory experience is the Majority. We don't want to here the constant nagging. Just tell us what you are going to do to remedy the situation. Either exchange or get a refund. Cause no matter what, the Prime will continue to sell like hotcakes. Preorders everywhere all over the world is showing this.
Sent from my Transformer Prime TF201 using xda premium
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Click to collapse
First of all, do you have working GPS functionality? I'm glad if you have fully functional tablet.
People aren't satisfied & are complaining because they can only guess (or to some, they have released a statement.. that's another debate) the cause of the problem. If Asus makes a comment, or acknowledge the situation.. it'll be great. However, we can only assume/guess/hypothesize/complain atm....
Also, with the current Prime status, there's no guarantee that we will receive fully functional Asus Prime, nor will we get full REFUND since some retailers like Gamestop and Office Depot have crappy return policy.
Some want to fix the issue.. but as you have pointed out.. we're all just "assuming". We can't fix an issue if we don't know the real cause behind the issue... that means, we can't really REMEDY the situation even if we wanted to. Btw, when did it become our job to fix an issue that OEMs such as Asus are making?
Btw, good read Barry.
Thanks again Barry for a reasonable summation of the situation. My only argument is that I would guess that my wifi is as good as the original TF. It is as good or better than my laptop, evo 4g, and galaxy tab. Of course, I have no idea tho if that is due to a quick opening and repairing or repositioning of my antennas as it shipped. Otherwise I tend to agree with everything you say. If they can prove the metal back is the issue with my GPS I would be willing to install a redesigned back to improve it. I don't think we have enough data from people who know what they are doing to say that all primes have weaker wifi.
If the metal back is the issue why not steal apples ideas and replace the Asus logo with plastic and reroute the antennas there?
Sent from my Transformer Prime TF201 using xda premium
This was the smoking gun, for me anyway...
Dear Valued Customer,
Thank you for contacting ASUS Customer Service.
The ASUS Transformer Prime is made from a metallic unibody design, so the material may affect the performance of the GPS when receiving signals from satellites.
Even if in testing it performed better than in real life, why risk the loss of any performance for a clearly aesthetic choice? If they offered purchasers a choice of back cover designs, a more stylish metal option and a more practical plastic one, and warned the metal one could degrade performance, which would you choose?
I've seen millions of dollars wasted and products take lengthy delays because an initially good idea didn't become a bad one until well in to the development cycle. When that happens, you have two choices: bite the bullet and make corrections, or damn the torpedoes and push the thing out the door. Being in product marketing, management, and development sucks because of the pressure and constantly dealing with unforeseen and late-stage issues in case anyone's curious. And it doesn't pay terribly well.
To add some Texan perspective, "she sure is a pretty thang, ain't she."
Haven't really tested out my GPS yet. Never gave it more than 2 mins. Of attention because it doesn't affect my tablet performance or usage. Sure I'd love it I didn't have to worry if my GPS worked or not. Its not a deal breaker for me n most others. Truth is most don't care about it or even use. Like said before its not exactly even known what caused the issue. There are theories but no facts yet. As far as everything else with my Prime goes, works perfectly. I'm sure tons of people who haven't bought prime yet did their research. If it was so problematic it wouldn't be selling out and having back orders till the end of February. If it was so flawed, all major reviewers wouldn't of held this tablet as the best out right now. Plus more n more people coming out now saying how their device satisfies them n their happy with it. I guess its like they say one bad apple spoils the bunch. These people with issues and trolls are making the majority of prime owners, who is happy with device and performance look bad. We already have some major developers whoviwn the prime and gave impressions. Despite flaws, they still love the device and look forward to developing for it. The light will eventually shine through all the b.s. if I would've listened to forum and let it influence my decision, I would've never for the prime. Glad o could think for myself and sift through all the b.s. threads. Cuz I'm very happy and satisfied with my purchase and easily would do it all over again.
Sent from my Transformer Prime TF201 using xda premium
demandarin said:
Haven't really tested out my GPS yet. Never gave it more than 2 mins. Of attention because it doesn't affect my tablet performance or usage. Sure I'd love it I didn't have to worry if my GPS worked or not. Its not a deal breaker for me n most others. Truth is most don't care about it or even use. Like said before its not exactly even known what caused the issue. There are theories but no facts yet. As far as everything else with my Prime goes, works perfectly. I'm sure tons of people who haven't bought prime yet did their research. If it was so problematic it wouldn't be selling out and having back orders till the end of February. If it was so flawed, all major reviewers wouldn't of held this tablet as the best out right now. Plus more n more people coming out now saying how their device satisfies them n their happy with it. I guess its like they say one bad apple spoils the bunch. These people with issues and trolls are making the majority of prime owners, who is happy with device and performance look bad. We already have some major developers whoviwn the prime and gave impressions. Despite flaws, they still love the device and look forward to developing for it. The light will eventually shine through all the b.s. if I would've listened to forum and let it influence my decision, I would've never for the prime. Glad o could think for myself and sift through all the b.s. threads. Cuz I'm very happy and satisfied with my purchase and easily would do it all over again.
Sent from my Transformer Prime TF201 using xda premium
Click to expand...
Click to collapse
+1
10char
As an HTC Sensation owner, I couldn't agree more.
The Sensation is known for having poor and unpredictable Wifi performance. In particular, it has a very bad case of death-grip. The GPS is also imo just ok. I was the type who was led to believe that software updates would "fix" these problems, as it was my first Android device and people made it like software updates were like the appearance of some kind of angel that would solve all your problems. The Sensation also has a horrifically poor speaker, and I believed that this too would be solved by updates.
It only took me about a month to realize that all of these problems were hardware issues. I now fully embrace the fact that the Sensation's speaker is just crappy. Some people will say stuff like "install volume+, it's so much louder!" "install a ROM with Beats Audio software!" (which only affects headphone usage and, since I'm on a headphone audiophile forum, I know is just crappy bass boosting software) and all these other band-aid software fixes that don't do anything in reality. The hardware blows and software isn't going to do anything about it.
The Wifi and GPS weaknesses on my phone are also design faults. In the early days of our forum, a lot of people were attributing these things to QC. A lot of the defensive people were saying that their device was fine and everyone else should shutup about their problems. By now, however, it's pretty much universally recognized that the aluminum build of the Sensation was ultimately a design fault that affected all Sensations' Wifi and GPS performance equally. In those early days, some people either A) wanted to ignore this shortcoming of their device, B) had lower standards than most about what constitutes "good" Wifi performance, C) ran really poor tests in order to determine the quality of their Wifi performance, or D) did some combination of the above.
I personally think choice A was part of the combination for most people. Most of the people who ignored the design faults of the Sensation made really unreasonable posts. I would watch these same people make posts in threads about competing phones say stuff like the SGS2 is a pile of s*** (SGS2 is the mortal enemy of Sensation defenders). The most noticeable characteristic of these people is that they focus on the negatives of the other device and at best downplay its positives; if they at all do that, because most of the time they completely ignore the positives. On the other hand, they focus of the positives of their own device and at best downplay its negatives; if they at all do that, because most of the time they completely ignore the negatives. It's basic pick-and-choose logic. To this day you will find people in the Sensation forum that still make the most unreasonable statements about their own device and about others.
If you want a Prime, wait until Asus can PROVE that they can fix the issue. Don't buy one right now with the assumption "a software update will fix it". Don't ever rely on something like that to fix something that history has told us is often a hardware problem. Also, I don't get why people can't admit the shortcomings of something they buy. I got my Sensation and a month later (after getting over my 1st Android device orgasm) thought "geez this thing has a ton of friggen problems and isn't that special. 7.5/10 kinda device for me. I'll make a better, more informed, less impulsive decision next time." It's OK to accept the shortcomings, live on with the device, and enjoy what you can from it still.
demandarin said:
Haven't really tested out my GPS yet. Never gave it more than 2 mins. Of attention because it doesn't affect my tablet performance or usage. Sure I'd love it I didn't have to worry if my GPS worked or not. Its not a deal breaker for me n most others. Truth is most don't care about it or even use. Like said before its not exactly even known what caused the issue. There are theories but no facts yet. As far as everything else with my Prime goes, works perfectly. I'm sure tons of people who haven't bought prime yet did their research. If it was so problematic it wouldn't be selling out and having back orders till the end of February. If it was so flawed, all major reviewers wouldn't of held this tablet as the best out right now. Plus more n more people coming out now saying how their device satisfies them n their happy with it. I guess its like they say one bad apple spoils the bunch. These people with issues and trolls are making the majority of prime owners, who is happy with device and performance look bad. We already have some major developers whoviwn the prime and gave impressions. Despite flaws, they still love the device and look forward to developing for it. The light will eventually shine through all the b.s. if I would've listened to forum and let it influence my decision, I would've never for the prime. Glad o could think for myself and sift through all the b.s. threads. Cuz I'm very happy and satisfied with my purchase and easily would do it all over again.
Sent from my Transformer Prime TF201 using xda premium
Click to expand...
Click to collapse
1. Thank you for "assuming" or thinking for "many others" that GPS functionality isn't a deal breaker or don't use it. Why are you making assumptions when you are calling the "complainers" out for making assumptions?
2. GPS is listed & was listed function of Asus Prime. You are sick of us making assumptions ... Is it that hard for Asus to clarify the issue to end the assumption? Better yet, are we really at fault for asking one simple CLARIFICATION? Don't we have the right to know since we paid $500 based on listed specification?
3. The reviews are based on early prototype. Heck, some tech websites such as Cnet & Anandtech did have complaints on certain aspect of the Prime. Oh, did I mention that they were on time constraint for the review from Asus.. thus, they did not have adequate time?
4. Sold out & back-ordered because Asus did a terrible job with the launch. Did that ever configure into your thought?
5. Do you work for Asus? Really, if you are happy with your Prime.. I'm REALLY glad for you. But to others who paid $500, and were expecting GPS functionality.. they absolutely have the right to complain & troll until they hear an answer. To other potential Prime purchasers & who are doing their own research.. THINK FOR YOURSELF. Better yet, I'm sure you can think for yourself.. I really don't get why Demandrin is so worried about the "image" of Transformer Prime. As Barry & other tech websites have pointed out, it's a good device.. but if you have certain expectations and IT DOES NOT MEET it.. DO NOT PURCHASE IT.
The Janitor Mop said:
As an HTC Sensation owner, I couldn't agree more.
The Sensation is known for having poor and unpredictable Wifi performance. In particular, it has a very bad case of death-grip. The GPS is also imo just ok. I was the type who was led to believe that software updates would "fix" these problems, as it was my first Android device and people made it like software updates were like the appearance of some kind of angel that would solve all your problems. The Sensation also has a horrifically poor speaker, and I believed that this too would be solved by updates.
It only took me about a month to realize that all of these problems were hardware issues. I now fully embrace the fact that the Sensation's speaker is just crappy. Some people will say stuff like "install volume+, it's so much louder!" "install a ROM with Beats Audio software!" (which only affects headphone usage and, since I'm on a headphone audiophile forum, I know is just crappy bass boosting software) and all these other band-aid software fixes that don't do anything in reality. The hardware blows and software isn't going to do anything about it.
The Wifi and GPS weaknesses on my phone are also design faults. In the early days of our forum, a lot of people were attributing these things to QC. A lot of the defensive people were saying that their device was fine and everyone else should shutup about their problems. By now, however, it's pretty much universally recognized that the aluminum build of the Sensation was ultimately a design fault that affected all Sensations' Wifi and GPS performance equally. In those early days, some people either A) wanted to ignore this shortcoming of their device, B) had lower standards than most about what constitutes "good" Wifi performance, C) ran really poor tests in order to determine the quality of their Wifi performance, or D) did some combination of the above.
I personally think choice A was part of the combination for most people. Most of the people who ignored the design faults of the Sensation made really unreasonable posts. I would watch these same people make posts in threads about competing phones say stuff like the SGS2 is a pile of s*** (SGS2 is the mortal enemy of Sensation defenders). The most noticeable characteristic of these people is that they focus on the negatives of the other device and at best downplay its positives; if they at all do that, because most of the time they completely ignore the positives. On the other hand, they focus of the positives of their own device and at best downplay its negatives; if they at all do that, because most of the time they completely ignore the negatives. It's basic pick-and-choose logic. To this day you will find people in the Sensation forum that still make the most unreasonable statements about their own device and about others.
If you want a Prime, wait until Asus can PROVE that they can fix the issue. Don't buy one right now with the assumption "a software update will fix it". Don't ever rely on something like that to fix something that history has told us is often a hardware problem. Also, I don't get why people can't admit the shortcomings of something they buy. I got my Sensation and a month later (after getting over my 1st Android device orgasm) thought "geez this thing has a ton of friggen problems and isn't that special. 7.5/10 kinda device for me. I'll make a better, more informed, less impulsive decision next time."
Click to expand...
Click to collapse
Great point. But the flipside to it is that these issues aren't affecting everyone. More than half the prime owners here already polled and commented what these threads post about is not the case with them. Yes Asus does need better QC. YES Asus needs to address the issues "SOME" users are experiencing. But to downplay or assume just because your damn device isn't working right, everyone else's isn't also. Or try to rationlaize n be like well they didn't rub the test right. Some people are just looking and hoping others have issues. That's all I'm saying. Just because your sh#& doesn't work right, don't assume everyone else's is the same. Because for the majority of prime owners it isn't. Like I said before, I did the research on Prime and very satisfied with purchase. GPS on my is not important to me or majority of users. So no reason really to wait to buy one. Wait just because a minute/small numerous of people have issues? Come on now...obviously the consumer isn't buying it and can think for themselves because device still selling like crazy and preorders backed up.
Sent from my Transformer Prime TF201 using xda premium
How did the polls prove the opposite? Is this a glass half full vs. half empty kind of thing?
Because I seem to recall the polls showing over 50% were less then satisfied.
Yes people complain easier then praise, but even then it would reflect an easy 10% of the userbase being unhappy.
Though its true there seems to be a lot of fearmongering, you cant simply deny the faults that surfaced.
Here's the thing. GPS functionality in Asus Transformer Prime is a PROBLEM (at least for me). Do I want a solution, or find a solution? I sure do.. but since Asus won't clarify & acknowledge the issue, myself and other "complainers" can only guess & *****.
If you bought Transformer Prime through Gamestop & Office Depot.. at least according to their crappy return policy, you cannot get a FULL REFUND if the box is opened. Can only be exchanged with same item... but with current Transformer status.. it's difficult to get an exchange, & aren't guaranteed of Prime with properly working GPS.
And I don't get how it is a dead issue.
I have until February to return mine, so I'm not too concerned. I didn't get what I paid for, it may or may not be a deal breaker by then, I have until then to figure it out. The only reason I'm not complaining too loudly is because I am in charge of my own own destiny with this tablet plus I'm pretty sure Asus will get this fixed, even if it means they slap different backs on these suckers and delay putting them on the shelves.
I bought into this knowing and willing to go through some growing pains with new technology in a tablet. I wasn't expecting a problem with old technology, but I'll be patient. Til I get closer to my BBRewar Zone Premium Silver deadline.
Oh - and yea, no way I return/exchange now for another unit with GPS problems
Sokonomi said:
How did the polls prove the opposite? Is this a glass half full vs. half empty kind of thing?
Because I seem to recall the polls showing over 50% were less then satisfied.
Yes people complain easier then praise, but even then it would reflect an easy 10% of the userbase being unhappy.
Though its true there seems to be a lot of fearmongering, you cant simply deny the faults that surfaced.
Click to expand...
Click to collapse
the_game_master said:
you guys are doing it wrong. If you have a faulty Transformer Prime instead moping around here trolling, you should be using that time being in contact with ASUS or the retailer you bought the product from and work with them on getting a replacement. How on Earth are you guys are going to troll us who are either anxiously awaiting the arrival of our Prime tablet or have a fault-free Prime tabet?
how trolling us going to even work?
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it will be much easier for us to turn the tables on you and backfire your troll thread.
Example 1:
lmao, your Transformer flopped. Sucks to be you.
Example 2
raped.
oh yes it's very simple.
Click to expand...
Click to collapse
Man I'm loving your post. it's classic. that was all I was basically trying to say.
-to the guy that say as he recalled polls showed more than 50% dissatisfied, your recallation is wrong. polls showed more than that satisfied. there was a thread and poll on GPS. polls showed more than 60% had no issues and satisfied. same thing with the wifi thread and poll that primetimebro made. majority of users, over 70% last time o looked, said they had no issue n wifi worked fine. then another thread on are you satisfied with prime or do you have issues. majority of those polled no issues and happy with prime. now more n more threads popping up of people enjoying device and they saying they glad they didn't feed into negativity.
demandarin said:
Great point. But the flipside to it is that these issues aren't affecting everyone. More than half the prime owners here already polled and commented what these threads post about is not the case with them. Yes Asus does need better QC. YES Asus needs to address the issues "SOME" users are experiencing. But to downplay or assume just because your damn device isn't working right, everyone else's isn't also. Or try to rationlaize n be like well they didn't rub the test right. Some people are just looking and hoping others have issues. That's all I'm saying. Just because your sh#& doesn't work right, don't assume everyone else's is the same. Because for the majority of prime owners it isn't. Like I said before, I did the research on Prime and very satisfied with purchase. GPS on my is not important to me or majority of users. So no reason really to wait to buy one. Wait just because a minute/small numerous of people have issues? Come on now...obviously the consumer isn't buying it and can think for themselves because device still selling like crazy and preorders backed up.
Sent from my Transformer Prime TF201 using xda premium
Click to expand...
Click to collapse
1) I'm not saying that all devices have these problems, and neither are a lot of other "complainers". I'm also not "hoping" people will have issues.
2) You don't know whether or not the majority of owners are experiencing problems. No one knows what the actual statistics are. And before you reference a poll on a forum, I suggest you take a course in statistics to know how bad and unrepresentative those are. You're saying what you want the case to be, not necessarily what it actually is (which no one knows).
3) It doesn't take a majority to make a problem serious. 35% experiencing the issue can be considered a serious problem, and other non-majority percentages can also be great enough to constitute a "serious" problem. For a lot of products, in fact, a fairly "low" percentage actually constitutes a serious failure rate.
4) The consumer isn't "buying it" (believing these issues exist) because the VAST majority of people who will buy the Prime aren't on XDA and consequently don't know anything about them before buying it.
5) Being concerned about this device is fully based on sound reasoning. I can read through this forum and determine based on the quantity and type of comments made what is likely going on. And what is going on is very similar to the design faults I have experienced with my HTC Sensation. That is why I believe there is a serious enough chance that the Prime's issues boil down to design faults to throw up the yellow flag (caution flag in auto racing) for potential buyers. I can sort out what is probably QC versus design faults, and imo it is reasonable to suggest that poor Wifi and GPS are probably the consequence of design faults, while issues that are less reported like dead pixels are probably QC issues that fewer people have. What's ultimately "unreasonable" is to have such evidence of a possible serious issue and to not tell potential buyers about those problems. If you have a Prime that has good Wifi and GPS performance, good for you. But YOU are the one who is being misleading if you tell potential buyers that there are no issues whatsoever. What you SHOULD be saying is "Hey, I like my Prime, it works perfectly for me, but there are a lot of people with Wifi and GPS issues, so I would be careful if I were you and go into this decision knowing something like that might happen". The truth is, YOU are the one who is ascribing YOUR personal situation to ALL Prime's, and consequently YOU are one of the most misleading posters out there right now.
The Janitor Mop said:
1) I'm not saying that all devices have these problems, and neither are a lot of other "complainers". I'm also not "hoping" people will have issues.
2) You don't know whether or not the majority of owners are experiencing problems. No one knows what the actual statistics are. And before you reference a poll on a forum, I suggest you take a course in statistics to know how bad and unrepresentative those are. You're saying what you want the case to be, not necessarily what it actually is (which no one knows).
3) It doesn't take a majority to make a problem serious. 35% experiencing the issue can be considered a serious problem, and other non-majority percentages can also be great enough to constitute a "serious" problem. For a lot of products, in fact, a fairly "low" percentage actually constitutes a serious failure rate.
4) The consumer isn't "buying it" (believing these issues exist) because the VAST majority of people who will buy the Prime aren't on XDA and consequently don't know anything about them before buying it.
5) Being concerned about this device is fully based on sound reasoning. I can read through this forum and determine based on the quantity and type of comments made what is likely going on. And what is going on is very similar to the design faults I have experienced with my HTC Sensation. That is why I believe there is a serious enough chance that the Prime's issues boil down to design faults to throw up the yellow flag (caution flag in auto racing) for potential buyers. I can sort out what is probably QC versus design faults, and imo it is reasonable to suggest that poor Wifi and GPS are probably the consequence of design faults, while issues that are less reported like dead pixels are probably QC issues that fewer people have. What's ultimately "unreasonable" is to have such evidence of a possible serious issue and to not tell potential buyers about those problems. If you have a Prime that has good Wifi and GPS performance, good for you. But YOU are the one who is being misleading if you tell potential buyers that there are no issues whatsoever. What you SHOULD be saying is "Hey, I like my Prime, it works perfectly for me, but there are a lot of people with Wifi and GPS issues, so I would be careful if I were you and go into this decision knowing something like that might happen". The truth is, YOU are the one who is ascribing YOUR personal situation to ALL Prime's, and consequently YOU are one of the most misleading posters out there right now.
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Actually for your second to last sentence, I have. I've never said no one has nothing tl worry about as I know there are issues out there. I'm talking about when the various same people go on saying don't get the device because theirs is faulty and that more than likely the new owner will experience same issues. So when they come saying that in threads, I interject my experience with device. Period
sent from my Transformer Prime, The Best and Most Powerful Android device out today. Get used to it!
One thing you guys all need to remember is, the VAST majority of people buying tablets have no ****ing clue what XDA is. They do not have hundreds, or thousands of posts in tech forums. 60% satisfaction, or dissatisfaction, or whatever means pretty much nothing on this forum. Lets say that Asus ends up selling 2 million of these things (Random number). How many of those 2 million are going to be on XDA complaining about their tablets? Hundreds. You all need to realize that any poll done on this site has such a small sample of data that it is virtually ****.
So, can you list the "ppl" who are telling ppl not to get the device? Or are these based on assumptions as well? Or does "complaining" or sharing info on defective GPS constitutes as telling ppl not to purchase the device? Is GPS not considered a problem since it means nothing to you? Do we have to follow your act and just "let it slide"?
If you are happy with it, and do not consider your Prime to be defective.. FINE. But we do not work for Asus, nor should we care for "potential" Prime purchasers. Each person should do their own research (if they are on this forum), read the forum/threads as they fit, and decide on their OWN. I really don't get this... "complain less or ignore your minor issues so we can keep the image of PRIME prestigious" attitude.
In my opinion if you are here on xda you have general knowledge about android, rooting, multiple devices and development in general. I also believe that you probably know the tech industry decently well and follow the lifeline of a multitude of devices including android..So i pose this question to all you brand new xda prime owners...
Why would you buy a first generation transformer prime when you know it will probably have major defects that will be corrected in the second generation? I find it ridiculous that you complain about all these problem like you didnt know there would be hiccups in both design and software. We all know that when a new device launches the chances of it being "perfect" are slim to none in the first generation. This is why we wait until the second generation so all the flaws of the first are corrected.
So why is it when ever a new device launches all you smart, educated and sensible xda members turn into ignorant, over-enthusiastic tech noobs that blow their money on a device they end up RMA'ing within the first week? Does all your experience with new devices just fly out the window when ever a new one is launched? I honestly would like to know because i really do not understand...
...just wondering
What an extremely interesting thread start!
I just want to thank you for this very interesting question and I hope it's plenty of them to come! THANK YOU THANK YOU THANK YOU!
[/irony]
There s a very simple answers to that.
We buy early product cause we love new stuff and are ready to pay the annoyance of returning 3 defective units just to be able to test those ourself.
Thoses issues have to be raised somewhere, by people that know what they re talking about: that's XDA.
Manufactures will also try to fix up known problems without thousands of rma send-ins. And "if" there would be a different model, i could imagine that they would completly remove the gps hardware - for example....
For me, the prime is a great step forward. I sold my TF101. Yes, its still far from beeing perfect, but thats just like the TF101 was at the beginning...
kokusho said:
There s a very simple answers to that.
We buy early product cause we love new stuff and are ready to pay the annoyance of returning 3 defective units just to be able to test those ourself.
Thoses issues have to be raised somewhere, by people that know what they re talking about: that's XDA.
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...while i see what your trying to say i dont agree. Im pretty sure on every thread i have read members here are not happy having to return defective units. Im pretty sure they would have preferred getting a good one the first time. Unfortunatey that leads back into my original question of why buy a first generation in the first place?
thomascook said:
Manufactures will also try to fix up known problems without thousands of rma send-ins. And "if" there would be a different model, i could imagine that they would completly remove the gps hardware - for example....
For me, the prime is a great step forward. I sold my TF101. Yes, its still far from beeing perfect, but thats just like the TF101 was at the beginning...
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Exactly my point! I own an original transformer and knew that the first generation would have problems. This is why i bought one after a couple months. Although i realy wanted one when it first came out i knew it was not smart. Sure enough, withing the first week i start hearing about power button issues, gps signals issues and keyboard dock issues.
Now dont get me wrong, the prime is amazing leap forward in tech and android. But my problem is not with the prime itself but with people buying the product literally the day its launched without allowing time for asus to fix any problems that come up.
I would expect people not really versed is android and tech, not members here on xda, to be early adopters and complaining about not getting simple functions like gps to work.
For me its a combination of awesome specs on paper, and the chance to get a unit that IS perfect (apparently there are some! )
Sokonomi said:
For me its a combination of awesome specs on paper, and the chance to get a unit that IS perfect (apparently there are some! )
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Haha true the specs do look awesome, but from the reports im seeing no one has a unit that is completely free of the gps issue. This is a complete design flaw that is currently being corrected for the second generation.
Well, based on Asus history, there won't really be a 'second generation Prime'. Next generation prime will be their next Transformer, possibly released in second half of this year.
The only difference so far has been the very first Primes that were recalled due to WiFi antennae issues. That's the only change we'll see.
Of course I may be wrong, but it is very unlikely that Asus will redesign current Prime's to work better with GPS and have less screen issues. It just isn't what they have done in the past.
That is not completely true. I bought first generation of GTAB 7, GTAB 10.1 and Galaxy Note among many other things in the past. I dont recall any hardware defects. Maybe some firmware or software glitches. Companies do through tests, prototypes and final tests before releasing products. We know that in business sciences every few units in the production line ( the first and the last ones) tend to be defective due to human faults. Tiredness, lack of attention, etc... That is said, this is the first time a company as big as Asus released a product without noticing that metal can prevent GPS signals. That is a first time in the recent past.
kristovaher said:
Well, based on Asus history, there won't really be a 'second generation Prime'. Next generation prime will be their next Transformer, possibly released in second half of this year.
The only difference so far has been the very first Primes that were recalled due to WiFi antennae issues. That's the only change we'll see.
Of course I may be wrong, but it is very unlikely that Asus will redesign current Prime's to work better with GPS and have less screen issues. It just isn't what they have done in the past.
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Thats not true at all. Based on asus history they probably will have a second generation. Look at the original transformer. The dock was completely changed from the b50 models to the b60 to address the power drain issue ( could not be fixed with OTA update on models before). ALso to address the power button issue the design was tweaked in later models to avoid power button failures
peare said:
That is not completely true. I bought first generation of GTAB 7, GTAB 10.1 and Galaxy Note among many other things in the past. I dont recall any hardware defects. Maybe some firmware or software glitches. Companies do through tests, prototypes and final tests before releasing products. We know that in business sciences every few units in the production line ( the first and the last ones) tend to be defective due to human faults. Tiredness, lack of attention, etc... That is said, this is the first time a company as big as Asus released a product without noticing that metal can prevent GPS signals. That is a first time in the recent past.
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Im not sure about the galaxys as i have not owned any but im sure there were defects on some of their units as well. Yes you were probably one of the lucky consumers to purchase a product first generation and not have an issue. But you yourself just awknowledged that flaws are seen at the beginning and end of production lines. SO why would you take the risk of buying a first generation when you know thats when you are most likely to get a defective unit? Thats my question...
Its kinda like when you meet a woman .... you would do almost anything to get in her knickers ... regardless of her defects and instabilities.
After time you notice the defects and they start to piss you off ... the initial buzz you got subsides a bit untill a new update / model comes out that sets you off again ...
Tis the lure of something you dont have m'lad ... the grass is always greener on the other side n all that.
P.S. ... my mrs will never read this lol
Danny-B- said:
Its kinda like when you meet a woman .... you would do almost anything to get in her knickers ... regardless of her defects and instabilities.
After time you notice the defects and they start to piss you off ... the initial buzz you got subsides a bit untill a new update / model comes out that sets you off again ...
Tis the lure of something you dont have m'lad ... the grass is always greener on the other side n all that.
P.S. ... my mrs will never read this lol
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Hahahahaha awesome post. Almost woke my mrs up reading this. But right you are sir...right you are!
thomascook said:
And "if" there would be a different model, i could imagine that they would completly remove the gps hardware - for example....
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No they won't. Google requires GPS.
I buy first generation anything, then I buy second generation, then third, etc etc. It's all about having the latest and greatest to me, and money is no object. I frankly don't care about some of these issues, nor ***** about them. The prime is still an amazing tablet, and if I need GPS I use my phone. I will never use a tablet for GPS.
For me, I will always have the best that's out.
chugger93 said:
I buy first generation anything, then I buy second generation, then third, etc etc. It's all about having the latest and greatest to me, and money is no object. I frankly don't care about some of these issues, nor ***** about them. The prime is still an amazing tablet, and if I need GPS I use my phone. I will never use a tablet for GPS.
For me, I will always have the best that's out.
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Then why do you have the HTC EVO Shift 4G? That's not a really new phone..
chugger93 said:
I buy first generation anything, then I buy second generation, then third, etc etc. It's all about having the latest and greatest to me, and money is no object. I frankly don't care about some of these issues, nor ***** about them. The prime is still an amazing tablet, and if I need GPS I use my phone. I will never use a tablet for GPS.
For me, I will always have the best that's out.
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uh huh...so you buy 3 generations of the same device? Cant argue with frivolousness...
JoeyLe said:
Then why do you have the HTC EVO Shift 4G? That's not a really new phone..
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haha good point
pierrekid said:
In my opinion if you are here on xda you have general knowledge about android, rooting, multiple devices and development in general. I also believe that you probably know the tech industry decently well and follow the lifeline of a multitude of devices including android..So i pose this question to all you brand new xda prime owners...
Why would you buy a first generation transformer prime when you know it will probably have major defects that will be corrected in the second generation? I find it ridiculous that you complain about all these problem like you didnt know there would be hiccups in both design and software. We all know that when a new device launches the chances of it being "perfect" are slim to none in the first generation. This is why we wait until the second generation so all the flaws of the first are corrected.
So why is it when ever a new device launches all you smart, educated and sensible xda members turn into ignorant, over-enthusiastic tech noobs that blow their money on a device they end up RMA'ing within the first week? Does all your experience with new devices just fly out the window when ever a new one is launched? I honestly would like to know because i really do not understand...
...just wondering
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Android, meet Pierre, because you clearly haven't met yet. Android doesn't have a "perfect" device. Perfect means old and antiquated. Apple makes perfect devices that are always technologically behind for the sake of "stability".
If you have watched the progression of Android you will know that they don't really make "second-generation" devices. It's always onward and upward with newer CPUs and GPUs and SoCs and FMLs .
"What we've got here is (a) failure to communicate". You are right that we on XDA are not the normal consumer. We are not who companies ::cough:Apple:cough::, excuse me, market their "perfect" devices to. In fact, for the sake of rooting/unlocking we rely on imperfections so the best among us can open our devices and let the games begin.
Technically, the Prime is a second generation device as it is the second of it's line. Following the original Transformer. TF201, meet your slower overweight older brother TF101. We love him just as much as you ::cough:bull****:cough::. As such I was certainly expecting this device to be exactly on par or better than the TF101 in every single regard. It is supposed to be better, faster, stronger and it fails in the better and the stronger. The biggest problem is that these problems should have been caught in the design phases.
I get the image of some incredulous electrical engineer looking around the table during R&D just waiting for someone to say "Hey ****tards, ALUMINUM BLOCKS RF FFS". I imagine this was a colossal blunder caused by group diffusion of responsibility allowed to go so far that ASUS had no way out. The initial supply issues were likely due to the real world tests showing the mistake. They decided to ship the device out and pray that they made enough money from people who didn't notice the problems. This seems unlikely in some regards, but I look at what happened. I pray that my limited understanding, I used to work as and electrician so I know more about light switches than chipsets, is wholly incorrect and they can fix this stuff in software. I don't suspect the bluetooth killing wifi can be attributed to bounce back from the aluminum rear panel but that doesn't rule it out.
Basically what has happened here is not the growing pains of bleeding edge technology. We are seeing a major fiasco that will go down in history. It will be listed in some book one day next to the iPhone Deathgrip.
EDIT: To be clear, I couldn't give two ****s about GPS. I use maps on the tablet to look things up when I have and idea where they are and need to manipulate the map, but I have my phone and a Garmin unit for navigation. The tablet is too big and beautiful to waste on GPS anyway. My problem is that I cant use it to play music on my car stereo via Google Music because the second I turn on bluetooth my WiFi tethered from my Galaxy Nexus fails within 2 minutes at the longest. This is while the Original transformer works in the same condition for hours. Unacceptable.
JoeyLe said:
Then why do you have the HTC EVO Shift 4G? That's not a really new phone..
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keyboard says it all
Ok so this is my question:
If ASUS doesn't recall defected TF201 is it considered illegal?
Now think about this for a second, every year we see on the news that some gadget has some sort of defect and the company that created the product announces a recall to resolve this issue. ASUS has admitted there is a WiFi and GPS issue but is taking measures to deny it. Are ASUS's actions considered illegal since they are selling us products with known defects? Why hasn't the FCC or BBB required them to recall all the tablets that have these defects. My Transformer Prime came in today and I get about 1 bar right next to my router and it can't even keep a stable connection. On top of that, my 8MP camera is more blurry than my Galaxy Nexus 5MP camera. This tablet has severe hardware issues and after considering this, I think there could be a serious lawsuit involved.
Please comment, I would love to hear people's opinion.
Snwspeckle said:
Ok so this is my question:
If ASUS doesn't recall defected TF201 is it considered illegal?
Now think about this for a second, every year we see on the news that some gadget has some sort of defect and the company that created the product announces a recall to resolve this issue. ASUS has admitted there is a WiFi and GPS issue but is taking measures to deny it. Are ASUS's actions considered illegal since they are selling us products with known defects? Why hasn't the FCC or BBB required them to recall all the tablets that have these defects. My Transformer Prime came in today and I get about 1 bar right next to my router and it can't even keep a stable connection. On top of that, my 8MP camera is more blurry than my Galaxy Nexus 5MP camera. This tablet has severe hardware issues and after considering this, I think there could be a serious lawsuit involved.
Please comment, I would love to hear people's opinion.
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This is an EXCELLENT question that I would love a lawyer or an expert answer because I would love nothing more then to sign up for this class action lawsuit and really stick it to these sons of *****es I am totally fed up with this.
Also you are forgetting the main thing false advertisment for advertising GPS in specs and then taking it out I think this would be the homerun swing here.
Nope, not illegal. gps issue is not a safety risk. Only time they are required by law is if it poses a danger.
However you can get then for false advertising. But, first you would have to make attempt to return the product. If they don't allow return then u can say it was misleading and they didn't make reasonable effort to correct their mistake.
Sent from my Galaxy S2
Your telling me, I had to wait forever just to get a DEFECTED product shipped to me that won't even be fixed. All they do is ship you another with a good 75% chance to have a defect as well. ASUS knows the new back will fix all the issues. I am getting sick of this because now I have to bring this back to Best Buy. Oh did I also mention the entire corner of my box was completely destroyed when I got my tablet...
ravizzle said:
Nope, not illegal. gps issue is not a safety risk. Only time they are required by law is if it poses a danger.
However you can get then for false advertising. But, first you would have to make attempt to return the product. If they don't allow return then u can say it was misleading and they didn't make reasonable effort to correct their mistake.
Sent from my Galaxy S2
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But the action is not regarding a safety risk, rather, its paying for a product you didn't fully receive and I am not about to go return mine to get another that is broken; especially since they don't even have them in store at Best Buy. I am not waiting to have one shipped again.
Snwspeckle said:
Your telling me, I had to wait forever just to get a DEFECTED product shipped to me that won't even be fixed. All they do is ship you another with a good 75% chance to have a defect as well. ASUS knows the new back will fix all the issues. I am getting sick of this because now I have to bring this back to Best Buy. Oh did I also mention the entire corner of my box was completely destroyed when I got my tablet...
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I never said anything of that sort. Idk if my writing was unclear.
I said u can return it, but if they don't allow you to get a refund, then u have a claim because of false advertising. Never mentioned exchanges at all.
Edit 6pm PST:
You asked if it was illegal and if they were required to issue a recall.
They don't have to issue a recall. If they want to they can.
Add per my understanding they said they removed gps from the list now, do they made reasonable attempts to address false advertising. If you bought before they did that, then you should be entitled to a full refund. If they deny such refund then you have a good case.
And when I say return, I mean return. Not exchange. If lack of gps is the prob, then the prime just isn't for you, maybe wait for the t700 which has plastic back.
Sent from my Galaxy S2
My opinion is that a handful of people called the Backplate Conspiracy Theorists who are dead set on going up against the Great Evil otherwise known as Asus would look like a bunch of fools.
False advertising that the tablet has......... aGPS? I'm still waiting for someone to show me where Asus advertised the Prime as having a dedicated unassisted GPS unit.
Your box got messed up by UPS, that that issue up with them.
And you return your product to the vendor you bought it from. That would be Best Buy.
IF YOU HAVE A LEMON, RETURN THE DAMN THING.
New back plate has nothing to do with the biggest problem of all.... Primes crash/rebooting and having video issues making them unusable at this point I could care less about the GPS and weaker WiFi signal.
jdbaker82 said:
New back plate has nothing to do with the biggest problem of all.... Primes crash/rebooting and having video issues making them unusable at this point I could care less about the GPS and weaker WiFi signal.
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Well luckily my prime is fine, but if I was in your situation I would return or exchange my prime as it is obvious you got a bad unit.
Sent from my Galaxy S2
Snwspeckle said:
Ok so this is my question:
If ASUS doesn't recall defected TF201 is it considered illegal?
Now think about this for a second, every year we see on the news that some gadget has some sort of defect and the company that created the product announces a recall to resolve this issue. ASUS has admitted there is a WiFi and GPS issue but is taking measures to deny it. Are ASUS's actions considered illegal since they are selling us products with known defects? Why hasn't the FCC or BBB required them to recall all the tablets that have these defects. My Transformer Prime came in today and I get about 1 bar right next to my router and it can't even keep a stable connection. On top of that, my 8MP camera is more blurry than my Galaxy Nexus 5MP camera. This tablet has severe hardware issues and after considering this, I think there could be a serious lawsuit involved.
Please comment, I would love to hear people's opinion.
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If its defective, return it. If it does not meet your standards, return it.
As far as the denying there is an issue part, they have come out and said in official press release that the design of the solid aluminum back degrades the signal. Its more design flaws then defects, not to say people have not had their share of mfg defects.
If customers are not happy they should speak out by not buying the products.
At the end of the day are you happy with what you got?
Loving mine so far, no mfg issues to speak of and wifi range is decent. I have not ran into an issues where I could not connect to wifi.
Sent from my Transformer Prime TF201 using xda premium
Snwspeckle said:
Your telling me, I had to wait forever just to get a DEFECTED product shipped to me that won't even be fixed. All they do is ship you another with a good 75% chance to have a defect as well. ...........
I am not waiting to have one shipped again.
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You think that 75% of the Primes are defective? The tablets that no vendor can keep in stock? The same tablet you waited forever to get? The one you wont wait to get replaced?
Did I just read someone else thinks they are defective because of the rebooting after the OS update?? You do realize this is happening to a very very small number of devices, right?
Get a grip. Look around. Do some research. MOST of the articles written about problems with the Prime refer right back to here - this site, xda. Almost everything else written, reviews, consumer reactions, buyers, etc are loving their new Primes. We are NOT the average consumer of these types of devices.
Really folks. Put yourself out of this misery and return them for a refund or exchange. You may not want to keep, others do, you can make money on it by selling it on ebay.
Class action law suit over a friggin tablet that reboots after an OS update. Ridiculous. Have the FCC force a recall on a tablet. A TABLET!!!
slugbug2010 said:
Class action law suit over a friggin tablet that reboots after an OS update. Ridiculous. Have the FCC force a recall on a tablet. A TABLET!!!
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The class action lawsuit would be under the false advertising part of removing a GPS from specs. Just curious though from your tone it seems like you think this is not a big deal that roughly 20% of Primes right now have a constant locking up and rebooting issue rending them unusable with no way to fix them not even factory resets?
There could be grounds for a civil suit if ASUS falsely advertised the capabilities of the device and/or breached their implied warranty because the Prime is not fit for the purpose for which it was sold. I'm not a lawyer but I've been in business for about 20 years and that's my understanding of the relevant legal concepts.
I think that for the period of time prior to ASUS changing their marketing of the Prime as including "GPS" (I don't remember any marketing materials specifying aGPS), they could be liable for breach of implied warranty and subject to a class action suit (or individual action, although the costs would likely be prohibitive for most people and not worth the time). Bottom line is that a reasonable and fairly knowledgeable person would assume that the GPS would work well enough for one of its primary common purposes, i.e., navigation, unless ASUS had specified otherwise.
This would only be available to anyone who purchased their Primes before ASUS changed their marketing. It would be hard to prove which customers who purchased the Prime prior to this date were aware of the GPS issue, because it's not as if ASUS sent an email to every registered customer letting them know of the defect and offering a solution. Therefore, a class action suit would likely include everybody who purchased their Prime prior to an established date regardless of whether they COULD HAVE known about the GPS issue within any return period. It's not as if most people visit forums like this one or read the ASUS Facebook page and are therefore aware of the problem. ASUS could post notice of the issue by taking out ads in newspapers, issuing press releases, etc., but to my knowledge they've done none of that.
Indeed, the fact that ASUS did publicly, albeit not widely, admit the design error works against them. They've admitted culpability and haven't yet offered compensation to those who might have been harmed. The generally poor wifi performance contributes to that harm, or at least to evidence of a design flaw that makes the Prime less fit for its purpose as a mobile connected device. Toss in the redesign of the case in the TF700 that's obviously aimed at improving radio performance, and ASUS would have a hard time claiming they're not aware of any issues.
I'm still expecting ASUS to do something, up to and including what they've said they'll do in Taiwan, that is, offer an extended return policy. They could head off a class action lawsuit simply by offering to give everyone's money back who purchased a Prime before they changed their marketing of it. The coverage date remains up in the air, in my opinion, because retailers still list GPS in the specs and the packaging itself lists GPS. It's hard for them to argue that they're no longer marketing it as a GPS-enabled device (again, specifically NOT an aGPS device) when their own packaging still lists it as a feature.
Again, I'm not a lawyer, but I've seen class action suits succeed based on far less clearly justified claims. I would be shocked if there isn't a class action suit if ASUS doesn't respond soon.
Sent from my Transformer Prime TF201 using Tapatalk
slugbug2010 said:
You think that 75% of the Primes are defective? The tablets that no vendor can keep in stock? The same tablet you waited forever to get? The one you wont wait to get replaced?
Did I just read someone else thinks they are defective because of the rebooting after the OS update?? You do realize this is happening to a very very small number of devices, right?
Get a grip. Look around. Do some research. MOST of the articles written about problems with the Prime refer right back to here - this site, xda. Almost everything else written, reviews, consumer reactions, buyers, etc are loving their new Primes. We are NOT the average consumer of these types of devices.
Really folks. Put yourself out of this misery and return them for a refund or exchange. You may not want to keep, others do, you can make money on it by selling it on ebay.
Class action law suit over a friggin tablet that reboots after an OS update. Ridiculous. Have the FCC force a recall on a tablet. A TABLET!!!
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Agreed, I wonder if some of these people threatening legal action ever discovered women at some point in their lives. I wouldn't want these disgruntled cry babies exchanging their "defective" products. I would rather they get their money back and once and for all put an end to their misery.
jdbaker82 said:
The class action lawsuit would be under the false advertising part of removing a GPS from specs. Just curious though from your tone it seems like you think this is not a big deal that roughly 20% of Primes right now have a constant locking up and rebooting issue rending them unusable with no way to fix them not even factory resets?
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unfortunately you cant class action on the false advertising unless they deny u from returning your tablet (within a reasonable time frame) for a refund. This is because asus has gone out and acknowledged and corrected the issue. they made a reasonable effort to correct their mistake.
And also on second thought, the device is in fact equipped with a gps sensor (it just sucks due to aluminum body) so the false advertising isnt really that strong of a case in the first place. The device does get a gps signal (although weak and horribly unusable when not on wifi)
Sent from my Transformer Prime TF201 using xda premium
Lock ups and reboots happen were acting like nothing ever happens when sh*t like this goes out to the masses. All and i mean all updates and os upgrades will have bugs. Ios had them android has them windows has em. Asus has been the only company on the android side that has released more updates to their products than any other company. If you dont like what you got return the damn thing and stop the QQ.
Sent from my SPH-D710 using xda premium
jdbaker82 said:
The class action lawsuit would be under the false advertising part of removing a GPS from specs. Just curious though from your tone it seems like you think this is not a big deal that roughly 20% of Primes right now have a constant locking up and rebooting issue rending them unusable with no way to fix them not even factory resets?
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I'd love to know where you guys get your numbers from.
I would much rather ASUS developcement back with the plastic strip like on the TF 700 that could be installed by Best Buy for about $25.00. While it should work correctly out of the box, I would galdly spend $25. to replace the back.
Itaintrite said:
I'd love to know where you guys get your numbers from.
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You know that 93.7% of all statistics is made up, right?
---------- Post added at 07:05 PM ---------- Previous post was at 07:01 PM ----------
What is a defected TF201?
Seriously, guys, if you are so passed off with Asus, return it already. It's just a tablet.
joehanratty said:
I would much rather ASUS developcement back with the plastic strip like on the TF 700 that could be installed by Best Buy for about $25.00. While it should work correctly out of the box, I would galdly spend $25. to replace the back.
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Two problems with this:
1) It's not just a backplate. It's the back frame, with stuff built onto it. If it were a piece that was pried/screwed off and could be easily swapped out, maybe, but if you go look at the teardowns for this, you'll see this isn't the case.
2) Best Buy?? I wouldn't trust them to replace an external keyboard for a desktop, much less let them tinker inside a tablet, lol. Plus, in addition to their crappy quality of repair services, their prices are horrible. They charged money to pair bluetooth headsets to phones! D:
lol, ranting aside, welcome to XDA and enjoy your stay. Feel free to keep throwing out ideas, and watch out for the trolls. Usually they're pretty reserved, but the Prime situation has them out in force!
Itaintrite said:
I'd love to know where you guys get your numbers from.
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Its a estimate based on a poll on XDA and its not just a couple its hundreds of Primes effected.
I ordered my TF201 32GB from Office Depot and received it in early January. Unboxed it, turned it on, installed some apps etc. then left charging overnight. Next morning noticed unit was not charged and down to 25% or so. Used another outlet but no improvement. Then froze the power unit as suggested in the forum. Called Asus Technical Support and troubleshooted the unit. CSR convinced it was the unit itself; asked me to ship unit to Texas facility (at my dime of course). 2 weeks later unit was shipped back (took 9 days since it was Fedex Ground from CA to NY!).
Unboxed unit and noticed that battery at 5%! Plugged in and... Nothing. Not charging!! Called ASUS - probably same idiot with whom I spoke the first time. Asked me to ship it back (on my dime) again to Texas but different RMA! Had no explanation as to why the RMA number should be different but I guess whoever they outsourced repairs to does not want to report to ASUS that they did not fix an issue the first time..CSR told me to only ship unit AGAIN. I challenged him that it may makse sense because, god forbid, it may be charger at fault! He said "ok" ship it back too.. thank you very kind of you to keep an open mind MR. ASUS CSR... I also mentioned that it seems unfair I pay for shipping again... so he sent me a Fedex label.. ground of course so 3-4 days to Texas (no ground pick up on weekends) and then another few days for the geniuses at whoever does the repair to figure it out and another 5-6 days to ship back.. so all in all 6 weeks since purchase and I have not used my Prime.. I had bought my wife an ASUS UX21 since she travels a lot for work but I returned it to Amazon for a refund within the 30 day window.. had to pay a fee to return but hey probably saved her (and me) a lot of aggravation.. her Toshiba ultrabook is working just fine thank you very much. Totally frustrated by idiots at ASUS. I cancelled the dock purchase at Office Depot too. As much as I do not like Apple products at least you can find an Apple Store everywhere and get a replacement and/or a technician to take a look and troubleshoot.. and iPads cost the same as a PRIME.. I am done with Asus.. once this is fixed it goes on Craigslist or eBay. Not sure what else I'll get.. anyone want to order my ASUS? It will be cheap.. once I get it back.
This reminds me of an experience we had with an Asus RMA, it was one of their eeePC models (back when they were the hot thing to get). We had to send the device back a total of three or four times before the issue was finally properly repaired. Asus can be kinda poor when it comes to some more obscure RMA situations, I totally understand your frustration.
Sent from my Transformer Prime TF201 using xda premium
Sounds completely understandable on your stance. Unacceptable customer service. Damn Asus, is the RMA place really that bad. Not all are bad experiences but there's been too many bad stories popping up lately. Good luck on choosing new device. As much as i like my Prime, if I had to go through what some people have, I'd give up on them also.
@OP
Why didn't you take it back to Office Depot in the first place? That's why retailers exist, to deal with the customer.
My 14-day return window is up today. I'm bringing back the TFP.
Even though I've had no problems with mine, I've heard too many stories like this. Too much negativity surrounding this device to allow me to enjoy it. I will downgrade my specs requirement and will go with the Samsung Galaxy Tab 10.1.
senatorxmg said:
My 14-day return window is up today. I'm bringing back the TFP.
Even though I've had no problems with mine, I've heard too many stories like this. Too much negativity surrounding this device to allow me to enjoy it. I will downgrade my specs requirement and will go with the Samsung Galaxy Tab 10.1.
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Have I read this right? You have a perfectly fine functioning tfp, but are returning it because others have had bad experiences, and you have heard too many stories!
This sounds like you give more credence to other peeps woes rather than go by your own
Experiences. I had better not mention all the negative stories I have heard about the galaxy tab as I would hate to ruin your enjoyment of that tablet!!!
What
Is wrong with enjoying the ..perfect tfp that you have? Remember that peeps are far more likely to moan than praise, for every negative issue on this board there are many many more happy punters who have not posted anything anywhere
slef2003 said:
Have I read this right? You have a perfectly fine functioning tfp, but are returning it because others have had bad experiences, and you have heard too many stories!
This sounds like you give more credence to other peeps woes rather than go by your own
Experiences. I had better not mention all the negative stories I have heard about the galaxy tab as I would hate to ruin your enjoyment of that tablet!!!
What
Is wrong with enjoying the ..perfect tfp that you have? Remember that peeps are far more likely to moan than praise, for every negative issue on this board there are many many more happy punters who have not posted anything anywhere
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Yes...you heard it right. I previously had the Galaxy Tab and was fairly happy with it's performance (sans ICS). Really wanted to try the TFP...so I returned the GT and got one to try myself even with all of the negativity expressed here. While I encountered no real issues myself...I couldn't help think about whether or not the TFP would become but a blip on the radar for ASUS support and dev efforts. Sure, the TFP is newer technology than the GT....perhaps I'm just not willing to be one of their beta testers. The GT has been out long enough now to iron out a lot of the wrinkles...plus, ICS is still to come which will almost certainly improve performance.
I'm not slamming the TFP...just wasn't impressed enough with it over the GT to risk being subjected to Asus' tech support should that have been required.
senatorxmg said:
My 14-day return window is up today. I'm bringing back the TFP.
Even though I've had no problems with mine, I've heard too many stories like this. Too much negativity surrounding this device to allow me to enjoy it. I will downgrade my specs requirement and will go with the Samsung Galaxy Tab 10.1.
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Really,
Yours works but you're going to return it because other people have had issues?
Well.. I love my current Prime and I'm waiting on my second to get here next week along with my dock!
Newegg won't even accept my return because the serial number sticker next to the charging port is gone....
They don't care to turn it on and check the serial in settings to match it with the box and warranty papers.
Looks like a lot of us have had bad experiences because of this tablet. I'm waiting for the TF700T but I might be going with another company.
senatorxmg said:
While I encountered no real issues myself...I couldn't help think about whether or not the TFP would become but a blip on the radar for ASUS support and dev efforts..
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THIS^^^is a follower. Worried too much about what others are thinkn instead of making decisions based on hour own thinking. PLUS the comment about not sure about further Asus support or developement is ignorant at the least. ASUS has been constantly pumping out updates. Name one other company who released as many OTA updates as the Prime received. WE had ICS. We had root already out the box basically. We Had overclock in less than a month. We had Ubuntu n Linux n other flavors lf it already n less than a month. We already have extra drivers n such being added by dev. In less than a month. We already have root for ICS. We already have some minor theming going on. All this without even having bootunlocker tool yet. For you to make such a statement is kinda disrespect to hard work developers have been doing already here. Name another tablet as new as this one thst had so many things developement wise in its first month of existence. You forgetting its still barely over a month since people first started receiving their primes.
I COULD CARE less you returned it, that's your right to. But your reasoning is plain silly. You said although my prime runs perfect, I got frustrated at seeing all the negative stuff surrounding it. DO you know how many of us had our devices way before you n been dealing with all negative stuff? My prime works great also but not gonna return just because someone else dislikes theirs. Sounds like someone needs their hand held when choosing tablet or making any major decisions. GOOD THING THE other poster didn't mention horror stories he heard about the Galaxy tab or you might just throw a hissy fit.
DONT mean to sound harsh but JUST saying....it would be different if you were like OK I'm returning it because it performed poorly for me. Or I had a personal bad experience with Asus support. Not, well ima return it because Tom,****,n Jane dont like theirs...lmfao
Well good luck with new device anyways.
I had a wonderful experience with them. with a new working Prime delivered before I sent mine back.
But then again, I didnt demand a fix or talk like a privileged anus.
demandarin said:
THIS^^^is a follower. Worried too much about what others are thinkn instead of making decisions based on hour own thinking. PLUS the comment about not sure about further Asus support or developement is ignorant at the least. ASUS has been constantly pumping out updates. Name one other company who released as many OTA updates as the Prime received. WE had ICS. We had root already out the box basically. We Had overclock in less than a month. We had Ubuntu n Linux n other flavors lf it already n less than a month. We already have extra drivers n such being added by dev. In less than a month. We already have root for ICS. We already have some minor theming going on. All this without even having bootunlocker tool yet. For you to make such a statement is kinda disrespect to hard work developers have been doing already here. Name another tablet as new as this one thst had so many things developement wise in its first month of existence. You forgetting its still barely over a month since people first started receiving their primes.
I COULD CARE less you returned it, that's your right to. But your reasoning is plain silly. You said although my prime runs perfect, I got frustrated at seeing all the negative stuff surrounding it. DO you know how many of us had our devices way before you n been dealing with all negative stuff? My prime works great also but not gonna return just because someone else dislikes theirs. Sounds like someone needs their hand held when choosing tablet or making any major decisions. GOOD THING THE other poster didn't mention horror stories he heard about the Galaxy tab or you might just throw a hissy fit.
DONT mean to sound harsh but JUST saying....it would be different if you were like OK I'm returning it because it performed poorly for me. Or I had a personal bad experience with Asus support. Not, well ima return it because Tom,****,n Jane dont like theirs...lmfao
Well good luck with new device anyways.
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Thanks...a follower? At least you didn't call me a fanboy. ;-)
I care about my investment and how I feel about it. It's all speculation right now as to how much develpment will occur for the tfp at this point...guess I'm just bowing out as I don't wish to be part of the guessing. I do know the Galaxy Tab has been rewarded.
As far as me not experiencing any earth-crushing issues, I'd say that's true. However, I'm sitting here inside my home typing away on my GalaxyTab with a lock on 8 satellites. And wifi range is excellent EVERYWHERE in my home (and I am talking about a significant difference)...I now get my expected 22-24Mbps down from anywhere in my house whereas before would only achieve these speeds right beside my router and would get 4-6Mbps down further away. Still useable...but pale in comparison to the speeds I get with the GT.
I tested both the TFP and the GT within a month period....I feel better with the sammy and went back to it. How is that being a follower? I tried both extensibly for myself to arrive at a decision I felt comfortable with. As far as the negativity being a factor in my decision...hell yeah. Why shouldn't it be? Had I not been offered the chance to return the TFP easily, I never would have bought it based on what I've read here...some would say that's part of the research done when considering a purchase. After testing it out, I wasn't blown away...for my needs, there was nothing that the GT couldn't do just as well plus with gps and wifi working much better. For sure, it only has 2 cores...maybe I'm good with that.
I do hope everyone feels good about their purchase. I didn't and did the logical thing.
demandarin said:
Easy as you are right. That is what i said n still feel the same. I ran by serial number by Gary n he told me it was from an early batch n someone would call me. Ill easily take the new hardware revision over older one. Especially if it might mean might GPS might finally work. I never said "I want them to repair mines". Plus although no dropped signals or anything, wifi signal still fluctuates alot. SO if older hardware was never really meant to be shipped out then people on older batch entitled to the upgrade, or sorts. I did pay for this device, Cash, and I do have a warranty. I never had an issue like others been posting. SO ILL TAKE THE MINI UPGRADE IF OFFERED. That's all. Plus from hearing the horror stories from returns like guy with device smashed, I'm not sure if I would even send mines in yet. Especially since overall having no problems. GPS aside. Remember, they are people out there that have GPS working to some extent one way or another. I having seen a lock yet, although I never tried for more than 5 mins n was indoors everytime. I haven't taken my prime outdoors yet. Plus based on my date of final purchase 12/22 I'd be entitled to any possible hardware fixes for GPS since mine is clearly shown to be purchased before they took GPS spec down.
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Heck...looks like you'd opt for a fully functional tablet, too. Guess you're just braver than I to wait around for Asus to fix it for you...although, it appears you may be somewhat skeptical of their customer service yourself? ;-)
***Sent from my Samsung Galaxy Tab 10.1***
HB861 said:
.. and iPads cost the same as a PRIME...
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Actually iPad's are $120 more.
received it in early January. so all in all 6 weeks since purchase and I have not used my Prime..
My question is how you figure 6 weeks? How many weeks are there in January if today is the 28th?
On a serious note, why not try to find a charger from Frys or OD or Staples. The ones for the OG TF 101 work and determine if the problem is the charger or not?
senatorxmg said:
Thanks...a follower? At least you didn't call me a fanboy. ;-)
I care about my investment and how I feel about it. It's all speculation right now as to how much develpment will occur for the tfp at this point...guess I'm just bowing out as I don't wish to be part of the guessing. I do know the Galaxy Tab has been rewarded.
As far as me not experiencing any earth-crushing issues, I'd say that's true. However, I'm sitting here inside my home typing away on my GalaxyTab with a lock on 8 satellites. And wifi range is excellent EVERYWHERE in my home (and I am talking about a significant difference)...I now get my expected 22-24Mbps down from anywhere in my house whereas before would only achieve these speeds right beside my router and would get 4-6Mbps down further away. Still useable...but pale in comparison to the speeds I get with the GT.
I tested both the TFP and the GT within a month period....I feel better with the sammy and went back to it. How is that being a follower? I tried both extensibly for myself to arrive at a decision I felt comfortable with. As far as the negativity being a factor in my decision...hell yeah. Why shouldn't it be? Had I not been offered the chance to return the TFP easily, I never would have bought it based on what I've read here...some would say that's part of the research done when considering a purchase. After testing it out, I wasn't blown away...for my needs, there was nothing that the GT couldn't do just as well plus with gps and wifi working much better. For sure, it only has 2 cores...maybe I'm good with that.
I do hope everyone feels good about their purchase. I didn't and did the logical thing.
Heck...looks like you'd opt for a fully functional tablet, too. Guess you're just braver than I to wait around for Asus to fix it for you...although, it appears you may be somewhat skeptical of their customer service yourself? ;-)
***Sent from my Samsung Galaxy Tab 10.1***
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OK, completely understandable then. I see where you really coming from from this post.
As far as your second quote,I'm not really waiting for anything. I was just told my device is one of early one built. Device still works great but if I'm offered an opportunity to upgrade it to newer parts, then why wouldn't I. Lol. It'll make it even better, I would hope. I still love this device and has done everything I've asked of it n more. Only complaint I would have is GPS. I know that's very important to some people and deciding factor whether to keep it or not. For me, its no big deal. Everything is great aside from GPS. Just thankful I don't have issues some others been describing. Kinda makes it hard to believe when your device working so well. But its a given.
One thing though, Asus better step their game up with the quickness. I have a feeling if they don't address the possible issues on prime, their new upgrade model will be a fail LR do worse. As Prime n t-700 basically share all the same internal components. It'll be in Asus best interest to attack these issues head on. ASUS Losing people everyday. They gaining also but still. People with issues want to keep device but won't since some are riddled with issues. Can't be mad for someone wanting to return a device that's not working properly for them.