Related
I could deal with the whole GPS situation but this freezing and rebooting every 30 minutes is the end of the line for me my tablet is basically a paper weight and I am not going to sit around on my hands while we get NO ANSWERS from ASUS at all regarding this issue if its even something they can fix but I am tired of waiting around to find out.
Please share your success stories of how you either got a refund or replacement from ASUS or store you bought it from.
I have got nowhere with ASUS support they are worthless I have been transferred to the highest tier of support and all they will do is RMA tried to request a number for corporate and they would not give it to me so I will be trying Gamestop tomorrow but I know their policy says they will not do refunds so those who have got a refund please share. I WILL NOT accept a RMA for a product that has been a absolute mess from day 1 and I dont think anyone else should accept this either.
Take receipt, go to store, ask for a refund.
If they say why, or no, u say product is defective and explain to them.
Asus won't refund your money only the store will.
Sent from my Galaxy S2
ravizzle said:
Take receipt, go to store, ask for a refund.
If they say why, or no, u say product is defective and explain to them.
Asus won't refund your money only the store will.
Sent from my Galaxy S2
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well I drove all the way to a gamestop out of state that sells tablets there are none within 70 miles of me I think this could be a problem I doubt my local gamestops will even consider it.
I returned mine to best buy today. I have one on the way from newegg. Hopefully nothing is wrong with it.
Sent from my Galaxy Nexus using Tapatalk
jdbaker82 said:
well I drove all the way to a gamestop out of state that sells tablets there are none within 70 miles of me I think this could be a problem I doubt my local gamestops will even consider it.
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Contact Gamestop corporate or the district manager for the area in which your store is located. Be polite and explain the extenuating circumstances that warrant an exception to their policy. If they stonewall you, tell them your next call will be to your state's consumer protection agency.
And, no offense, but next time buy your equipment from a retailer with a decent return policy. Amazon FTW.
I just shipped my 32GB/Gray back to Office Depot.
Gamestop tells me they'll ship a 64GB to me on the 24th of January. If this one acts like the 32GB......................
....I'm truly not sure what to do.
Non tab gamestop will refund you. Just tell em its defective and also no gps as was listed at the time you purchased. u may have to call manager and argue but they will refund you.
Sent from my Galaxy S2
Underwater Mike said:
Contact Gamestop corporate or the district manager for the area in which your store is located. Be polite and explain the extenuating circumstances that warrant an exception to their policy. If they stonewall you, tell them your next call will be to your state's consumer protection agency.
And, no offense, but next time buy your equipment from a retailer with a decent return policy. Amazon FTW.
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Haha well thanks but if you only knew how far I drove to get (2) of them without a pre order before Christmas I got very lucky to say the least to have Gamestops that only had (1) to sell to non pre order one was in NJ the other in Southern MD and I live in Baltimore so I drove 400 miles to get them both one was for my dad
jdbaker82 said:
well I drove all the way to a gamestop out of state that sells tablets there are none within 70 miles of me I think this could be a problem I doubt my local gamestops will even consider it.
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Sounds like a hard luck story all around. Too bad.
My tablet, dock and ICS all work great. Starting to think most of the issues are end-user related.
denverbuckeye said:
Starting to think most of the issues are end-user related.
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they're not
Returned mine today at Best Buy i had it exactly for 14 days, did ICS upgrade, didn't notice that much improvement, couldn't hold on to it...i hope they fix issues with future products and do a proper QA on it...
denverbuckeye said:
Sounds like a hard luck story all around. Too bad.
My tablet, dock and ICS all work great. Starting to think most of the issues are end-user related.
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yeah they are all end-user related....dumbass
Yeah, end users magically make it reboot over and over after ics upgrade. Not
I have zero problems so I too was skeptical at first, but by the sheer number of complaints it is now obvious that a subset of the primes were defective.
I'm just glad that I lucked out with a perfect prime. I hope you guys with problems are taken care of so you can finally experience the awesomeness.
Sent from my Galaxy S2
ravizzle said:
I have zero problems so I too was skeptical at first, but by the sheer number of complaints it is now obvious that a subset of the primes were defective.
I'm just glad that I lucked out with a perfect prime. I hope you guys with problems are taken care of so you can finally experience the awesomeness.
Sent from my Galaxy S2
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Thats the thing mine works perfect 99% of the time unfortunatly the other 1% is spent with a random freeze/reboot.....
pyro6128 said:
I returned mine to best buy today. I have one on the way from newegg. Hopefully nothing is wrong with it.
Sent from my Galaxy Nexus using Tapatalk
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Exact experience....
denverbuckeye said:
Sounds like a hard luck story all around. Too bad.
My tablet, dock and ICS all work great. Starting to think most of the issues are end-user related.
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End users choosing to buy this maybe.
Or are you suggesting the solid aluminum back wifi, Bluetooth, gps problems that Asus admitted to don't exist? Or somehow users made their screen colors turn more yellow, made light bleed from the case, caused their chargers to fall apart and made their screens come lose?
End user related? LOL
i believe yall on the defects. my gps is **** like everyone else (luckily i nvr use it anyways)
just curious though what is the bluetooth bug? i use my bluetooth on the prime all day (tablet talk connected to phone so i can sms) i havent experienced any probs. just wondering....
also yea wifi is weaker than my tf101 but is on par with my sgs2 so not really a defect imo.
Sent from my Transformer Prime TF201 using xda premium
Sadly I returned mine today as well... I plan to buy a new one as soon as I find another in stock. I liked it a lot, but rebooting all the time was a deal breaker. I would have waited longer but I was at the end of the 14 day return. You know just to spite me it didn't reboot as I was returning it....
Um they are not user problems. They are hardware and software issues.
Sent from my DROIDX using XDA App
So, Asus and I have been going back and forth since December 26th. It started when the charging cable that I received was defective. I simply called them and asked for a replacement, and the troubles started there. It started by them wanting me to pay to send them the cable, because "my warranty only covers one way shipping." That's simply ridiculous, as the product was defective out of the box. I went back and forth with them about that for weeks.
After those two weeks or so (with my charging cable still not replaced), I realized that my Prime had extremely poor wifi and GPS performance, as many others have complained, and my screen was bleeding in two places. Once again, I called Asus and they started to give in and decided to give me a shipping label for my charging cable. I then brought up the poor WIFI, GPS and screen problems, so they told me to send the whole unit in for service.
I sent my Prime in and they had it for two weeks. After those two weeks, it was shipped and I was happy. When I received the Prime again, I noticed a brand new charging cable and charger. I took the Prime out of the box, booted it, and they fixed nothing on the tablet at all. Still poor WIFI, still no GPS and the screen still was bleeding.
I immediately called Asus, they apologized, and sent me a shipping label again. I shipped the tablet out the next morning. The tablet was received and at their repair facility with the status "Waiting on internal advise." That was fine and dandy, until two weeks later it was still at that status. I called them and they told me they escalated my repair, and I would be contacted soon.
A week passed and no one contacted me. I called again, they told me the same thing. So, yesterday I called and threw a fit to both Asus and Best Buy, and Asus had no clue what was going on, and Best Buy told me to get my unrepaired tablet sent back to me and they would handle it. I called Asus once more, and they told me someone tried to contact me and to check my email. I checked my email, and I received this from their corporate office:
Dear Valued Customer,
We have your ASUS TF201 in repair process. We apologize for the delay in service and the inconvenience this may have caused you. Due to non-availability of the replacement parts or units up to this time, we would like to offer you an option to buy back the unit for the full price based on the purchase invoice. If you accept this refund please provide a copy of the invoice in PDF or JPG format and attach to this email. This will also require the return of all accessories to the address provided below. Once these are received we will process and mail a check to you. Thank you for your patience and understanding.
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I replied that I bought a third party warranty (SquareTrade) and a docking station, both of which were useless at this point, and asked if I would be receiving a refund on those too. An hour later, I received a reply with them saying that I will be refunded for the tablet, the dock, the warranty and any other accessories that were bought for the tablet. I emailed them my proof of purchase about an hour ago, and am waiting for my check.
Needless to say, I won. I absolutely despise Asus now. I have one of their desktops, I love it, and one of their OG Transformers which I've never had a problem with. From now on, I'm staying away from Asus products.
Does anyone have an recommendations as to what tablet should be my next purchase? I want something comparable to the Prime, but I'm staying away from Asus at all costs. I'm in no rush to purchase another tablet, so if anyone knows of anything coming out that would be equal or better, let me know please.
cool story bro
B-RiZzY said:
So, Asus and I have been going back and forth since December 26th. It started when the charging cable that I received was defective. I simply called them and asked for a replacement, and the troubles started there. It started by them wanting me to pay to send them the cable, because "my warranty only covers one way shipping." That's simply ridiculous, as the product was defective out of the box. I went back and forth with them about that for weeks.
After those two weeks or so (with my charging cable still not replaced), I realized that my Prime had extremely poor wifi and GPS performance, as many others have complained, and my screen was bleeding in two places. Once again, I called Asus and they started to give in and decided to give me a shipping label for my charging cable. I then brought up the poor WIFI, GPS and screen problems, so they told me to send the whole unit in for service.
I sent my Prime in and they had it for two weeks. After those two weeks, it was shipped and I was happy. When I received the Prime again, I noticed a brand new charging cable and charger. I took the Prime out of the box, booted it, and they fixed nothing on the tablet at all. Still poor WIFI, still no GPS and the screen still was bleeding.
I immediately called Asus, they apologized, and sent me a shipping label again. I shipped the tablet out the next morning. The tablet was received and at their repair facility with the status "Waiting on internal advise." That was fine and dandy, until two weeks later it was still at that status. I called them and they told me they escalated my repair, and I would be contacted soon.
A week passed and no one contacted me. I called again, they told me the same thing. So, yesterday I called and threw a fit to both Asus and Best Buy, and Asus had no clue what was going on, and Best Buy told me to get my unrepaired tablet sent back to me and they would handle it. I called Asus once more, and they told me someone tried to contact me and to check my email. I checked my email, and I received this from their corporate office:
I replied that I bought a third party warranty (SquareTrade) and a docking station, both of which were useless at this point, and asked if I would be receiving a refund on those too. An hour later, I received a reply with them saying that I will be refunded for the tablet, the dock, the warranty and any other accessories that were bought for the tablet. I emailed them my proof of purchase about an hour ago, and am waiting for my check.
Needless to say, I won. I absolutely despise Asus now. I have one of their desktops, I love it, and one of their OG Transformers which I've never had a problem with. From now on, I'm staying away from Asus products.
Does anyone have an recommendations as to what tablet should be my next purchase? I want something comparable to the Prime, but I'm staying away from Asus at all costs. I'm in no rush to purchase another tablet, so if anyone knows of anything coming out that would be equal or better, let me know please.
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I won to but I won better I got 2 free chargers and a free ROG gaming mouse
Sent from my PG86100 using Tapatalk
B-RiZzY said:
Needless to say, I won. I absolutely despise Asus now. I have one of their desktops, I love it, and one of their OG Transformers which I've never had a problem with. From now on, I'm staying away from Asus products.
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I think yours is the first case where Asus voluntarily offered to buy a Prime back. It's odd that they didn't offer to send you a new one; they've done that a couple of times. I wonder if some type of buy back program is part of Gary's "big announcment."
Does anyone have an recommendations as to what tablet should be my next purchase? I want something comparable to the Prime.
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The Acer A510's going up for pre-sale in the next couple of days for $449. It's discussed here http://forum.xda-developers.com/showthread.php?t=1522707&page=6
NewEgg also has the G-Tab 16GB and 32GB refurbs on sale for $276/361 and it would be a decent tablet to hold you over until later in the year when there are more next-gen choices available. The G-Tab has a great dev community.
The Amazon pre-order link is up but it doesn't give an ETA...
http://www.amazon.com/exec/obidos/ASIN/B007E8TWKA/ref=nosim/12479-rg2035-00-20?s=merchant
Really bro, I dont see this as "winning"...
The only thing I want them to do is to give me a working product, I wanted a cool working Android Tablet with Tegra3. If I had wanted the money in my wallet, I wouldn't have bought it.
I am so pissed off, I bought it because I was about to travel to Argentina for a few months, I never thought that I would be here sitting right beside the router to have WiFi or renting cars with GPS units because of the crappy internals. And I have no chance of getting a refund here...
I wouldn't say he won, but justice has been served at the least.
Here I am with a defective tablet as far as WiFi/GPS goes and while I could try to get a refund for it, I want a tablet in my possession and for the moment, this is the BEST tablet on the market in my eyes. It's just unfortunate that ASUS isn't living up to the quality as a manufacturer that I've previously known them to be.
So while I'm happy with being the owner of MY tablet, I know that's not going to last given ASUS's upcoming products that will place the Prime in certain obsolescence.
At the very least, other owners who are not happy with their Primes are being given the option to review their purchase.
OP, I'm glad you got your money back, and really appreciate the info
but it's not really winning because of what another commenter said
getting rid of the tablet is not success, getting one that actually works is.
One angle I've been looking at recently, Asus employees have it pretty bad right now. Asus has dumped hastily built hardware in the market, and made their lives much ****tier. That maybe explains the sudden buy back
sent from my 727
BarryH_GEG said:
I think yours is the first case where Asus voluntarily offered to buy a Prime back. It's odd that they didn't offer to send you a new one; they've done that a couple of times. I wonder if some type of buy back program is part of Gary's "big announcment."
The Acer A510's going up for pre-sale in the next couple of days for $449. It's discussed here http://forum.xda-developers.com/showthread.php?t=1522707&page=6
NewEgg also has the G-Tab 16GB and 32GB refurbs on sale for $276/361 and it would be a decent tablet to hold you over until later in the year when there are more next-gen choices available. The G-Tab has a great dev community.
The Amazon pre-order link is up but it doesn't give an ETA...
http://www.amazon.com/exec/obidos/ASIN/B007E8TWKA/ref=nosim/12479-rg2035-00-20?s=merchant
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I figured they haven't offered many people the option of buying back their tablet. I'm happy mine turned out the way it did, honestly. Thank you for the info about the up and coming Acer tablet. I'm just not so sure I'd like an Acer brand product either..
glazzi said:
Really bro, I dont see this as "winning"...
The only thing I want them to do is to give me a working product, I wanted a cool working Android Tablet with Tegra3. If I had wanted the money in my wallet, I wouldn't have bought it.
I am so pissed off, I bought it because I was about to travel to Argentina for a few months, I never thought that I would be here sitting right beside the router to have WiFi or renting cars with GPS units because of the crappy internals. And I have no chance of getting a refund here...
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The only thing I wanted in the end was a functioning quad core (at the minimum) tablet and something that I know would last me a while and be happy with. Sadly, I can't get that from Asus. I classify it as winning simply because I can now wash my hands of Asus and get a newer and better tablet when they come out and hopefully deal with a company who can support their product.
BUYMECAR said:
I wouldn't say he won, but justice has been served at the least.
Here I am with a defective tablet as far as WiFi/GPS goes and while I could try to get a refund for it, I want a tablet in my possession and for the moment, this is the BEST tablet on the market in my eyes. It's just unfortunate that ASUS isn't living up to the quality as a manufacturer that I've previously known them to be.
So while I'm happy with being the owner of MY tablet, I know that's not going to last given ASUS's upcoming products that will place the Prime in certain obsolescence.
At the very least, other owners who are not happy with their Primes are being given the option to review their purchase.
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Click to collapse
Honestly, I'm not happy about the fact that I no longer have a tablet. Though, two months without a tablet and a week or so with one, didn't really make me too attached to it. I am in no rush to get another tablet. I'm going to be playing the waiting game until something that impresses me comes out.
wirelessFREAK said:
OP, I'm glad you got your money back, and really appreciate the info
but it's not really winning because of what another commenter said
getting rid of the tablet is not success, getting one that actually works is.
One angle I've been looking at recently, Asus employees have it pretty bad right now. Asus has dumped hastily built hardware in the market, and made their lives much ****tier. That maybe explains the sudden buy back
sent from my 727
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Honestly, I would have settled for a working tablet if I knew it would've lasted me a few years. The fact that Asus has about the worst service I've dealt with, I'm happy to wash my hands with them. I'd say I won in that aspect.
Here's my story. Sorry it's long, but I'm hoping someone sees it who might be able to help
I got a Prime for Christmas, delivered on Dec. 24th. I fell in love with it almost immediately. Used it multiple times daily, both at work and at home. Sure, the GPS wasn't great, but I didn't care. And, I didn't have any of the Wi-Fi problems other had. I was feeling awesome about the thing, recommended it to all my friends, etc. Unfortunately, towards the end of January, the camera stopped working. I called Asus, and they were very friendly in walking me through the various things they wanted me to try, before giving me an RMA.
Although I admit I didn't ask for them to pay, I was disappointed that I had to pay myself to ship the tablet to the Texas repair facility. On Monday, February 6th, I bundled it up well, and sent it by priority mail (with insurance) for about $20. It arrived a few days later, and I started checking the status online. I watched is sit and sit and sit in "WB5-Waiting for Repair/Testing" status for two full weeks, with absolutely no change. At that point, I decided to get in touch with Asus, as that seemed kind of unreasonable. It did the trick - I filled out the contact form online, and the very next day they repaired it and shipped it back to me. I got it on March 1st.
I went back to the typical usage, and everything was great! Great, until March 17th, when the EXACT SAME problem occured - a non-functional camera, with the same symptoms as before. I immediately called Asus, got another RMA number, and asked them to pay for shipping this time (which they did). I was out of town at the time, but once I got back I took it to the local Fedex office, where they packaged it, attached my shipping label, and sent it off. It took almost a week for Fedex to get it from Seattle to Milpitas, CA, but then it arrived on the 4th of April (signed for by an "A. Vargas").
Since then, I've been unable to get any information on the RMA Status website. I've called three times, and each time I've been assured they do, in fact, have my tablet, and that the site should be updated within the next day or two. I've passed out of my RMA month-long window, but the people on the phone keep telling me that's okay, that they really do have it, and everything will be fine. I called again yesterday, and as per usual, they said "it'll be fine, check the website, and if it doesn't update in a few days call us back."
Is my tablet just missing? Do they think it's in TX instead of Milpitas? How is it even possible that it got delivered on the 4th and nothing's happened yet? At this point my prime has been either in transit or with Asus for more time than I've actually had it. PLEASE, can anyone help?
My tablet has been in their facility since 5 weeks ago. I have had two RMA numbers and neither have ever worked.
Sorry to hear about your troubles. This exact scenario is one of the (few) advantages that there is with buying Apple products. You have a problem with something, you can take it into the store and they usually will replace it for you right then in there if you are under warranty and what not. In addition, ASUS (along with most other manufacturers) will require that the consumer pay the shipping for sending in an RMA. Don't get me wrong, I hate Apple dearly but it can be frustrating dealing with these situations and having to be without something for an extended period of time.
Unfortunately I don't think there is much anyone is going to be able to do for you. The only suggestion I would have is getting in touch with Gary Key (via email... not PM). There seems to be a definite negative trend here as far as RMA turn around time goes with the Prime.
Yep, definitely frustrating. And the thing is, I still would totally recommend the Prime to anyone looking for a good, quick tablet - my wife has one, too (both BCOKAS), and hers has been perfect so far!
Agreed, frustrating to send it in and have them have it for over 2 weeks. when the device came out less than a few months ago..., they have had mine since the 13th, its in WB5 status right now, i will wait til next week until i give them a call or email gary to have it expedited...time is money right? i paid for a 64gb along with a dock 600+150+tax...
chinly43 said:
Here's my story. Sorry it's long, but I'm hoping someone sees it who might be able to help
I got a Prime for Christmas, delivered on Dec. 24th. I fell in love with it almost immediately. Used it multiple times daily, both at work and at home. Sure, the GPS wasn't great, but I didn't care. And, I didn't have any of the Wi-Fi problems other had. I was feeling awesome about the thing, recommended it to all my friends, etc. Unfortunately, towards the end of January, the camera stopped working. I called Asus, and they were very friendly in walking me through the various things they wanted me to try, before giving me an RMA.
Although I admit I didn't ask for them to pay, I was disappointed that I had to pay myself to ship the tablet to the Texas repair facility. On Monday, February 6th, I bundled it up well, and sent it by priority mail (with insurance) for about $20. It arrived a few days later, and I started checking the status online. I watched is sit and sit and sit in "WB5-Waiting for Repair/Testing" status for two full weeks, with absolutely no change. At that point, I decided to get in touch with Asus, as that seemed kind of unreasonable. It did the trick - I filled out the contact form online, and the very next day they repaired it and shipped it back to me. I got it on March 1st.
I went back to the typical usage, and everything was great! Great, until March 17th, when the EXACT SAME problem occured - a non-functional camera, with the same symptoms as before. I immediately called Asus, got another RMA number, and asked them to pay for shipping this time (which they did). I was out of town at the time, but once I got back I took it to the local Fedex office, where they packaged it, attached my shipping label, and sent it off. It took almost a week for Fedex to get it from Seattle to Milpitas, CA, but then it arrived on the 4th of April (signed for by an "A. Vargas").
Since then, I've been unable to get any information on the RMA Status website. I've called three times, and each time I've been assured they do, in fact, have my tablet, and that the site should be updated within the next day or two. I've passed out of my RMA month-long window, but the people on the phone keep telling me that's okay, that they really do have it, and everything will be fine. I called again yesterday, and as per usual, they said "it'll be fine, check the website, and if it doesn't update in a few days call us back."
Is my tablet just missing? Do they think it's in TX instead of Milpitas? How is it even possible that it got delivered on the 4th and nothing's happened yet? At this point my prime has been either in transit or with Asus for more time than I've actually had it. PLEASE, can anyone help?
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As always, PM Gary from one of his many sticky threads. He's a busy fella, but leave an email address, a link to this thread, and maybe a much shorter description, and he'll make sure something more than tier 3 support scripts are done about it.
Sent from my Transformer Prime TF201 using XDA Premium HD via my tethered HTC Vision
Vargas signed for mine too when I shipped my rma out last Monday and it arrived overnight on Tuesday. My rma status hasn't changed on the website one bit. Still says they haven't received it yet which clearly they have.
chugger93 said:
Vargas signed for mine too when I shipped my rma out last Monday and it arrived overnight on Tuesday. My rma status hasn't changed on the website one bit. Still says they haven't received it yet which clearly they have.
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How did yours get there overnight? Mine took over a week to get from Wisconsin to California. Did you pay for overnight. Asus paid for my shipping but is was on a slow FedEx bus, lol....
at this points why does anyone send it in for rma? go buy another one and take the bad one back if you still have the original box. the retailer isn't losing any money. asus deserves the return.
knives of ice said:
at this points why does anyone send it in for rma? go buy another one and take the bad one back if you still have the original box. the retailer isn't losing any money. asus deserves the return.
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because some people bought it when it first came out a couple of months ago, meaning no returns?
Mine is in WB5 too
Even my tablet is in WB5 waiting status as well... yes, it frustrating. The CSRs do not have any visibility into turnaround times, or any clue why it's in waiting state. Its a waste to call them.
smrsxn said:
Even my tablet is in WB5 waiting status as well... yes, it frustrating. The CSRs do not have any visibility into turnaround times, or any clue why it's in waiting state. Its a waste to call them.
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when did you send it in and when did they receive it?
my understanding is you have to give them 7 full business days after receipt before they will "escalate" the issue to have it updated. Then expect to wait another 1-2 business days for that to happen. If it is past say 10 business days get on the phone and tell them that you are no longer concerned with the updating website as much as why it's taking so long to repair. Tell them you would like them to expedite the repair as they have had your tab for x amount of days. Also make sure when you call you offer them the tracking # so they can look it up. None of the CSRs took me seriously and I had to offer this to them, then they took me seriously. The warehouse won't update as received until the day they start repairing the unit, so Asus CSR see's that as the date of receipt, which in fact could be 2 weeks later than they actually received it. Why they wouldn't ask "do you have a tracking #" is beyond me. They "escalated" the no update thing, 24 hrs later it was updated. 2 days later called to ask why mine was still in "repairing" with no update any my tab being with them for over 2 weeks and they "expedited" repair. 2 Days later it was "shipped" back to me. Hope it helps!
B-Mod said:
How did yours get there overnight? Mine took over a week to get from Wisconsin to California. Did you pay for overnight. Asus paid for my shipping but is was on a slow FedEx bus, lol....
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When I talked to ASUS I told them this was my 2nd RMA and the 1st one took 5 days to get it out to Cali. I told them I wanted overnight, as this was unacceptable. They complied and gave me the shipping label.
kwazytazz said:
because some people bought it when it first came out a couple of months ago, meaning no returns?
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Ya I bought mine back in Dec from BB...so I doubt they'd take it back
Milpitas vs. Grapevine - Camera repair
Chinly43....Wonder why we have two different repair locations for the same problem
wow.. your prime RMA for the camera defect was directed to Milpitas CA on 3/17.. My RMA for the same problem was directed to Grapevine TX on 3/23.. I just sent my prime in on 4/18..a few days ago, since I couldnt part with it.
It is now on its slow way via FedEx ground to Texas.. I am in San Francisco and shipping it to Milipitas would have made too much sense.. I could drive it there in a short while... Now I am worried that we have our repairs criss crossing the country trying to find a repair location..
RATS
sharkfinmoy said:
Chinly43....Wonder why we have two different repair locations for the same problem
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Mine went to Grapevine the first time. I was hopeful that sending it to Milpitas just meant they were going to replace it (rather than trying to fix it), and that it would be quicker. Clearly that's not the case.
And as for returns - mine was from Gamestop in December. I have their no questions asked, costs $70, two-year return guarantee or whatever. I actually called them first, and they didn't have any in stock, otherwise I might have done it. I still want to have this tablet, I just want a working one.
chinly43 said:
Mine went to Grapevine the first time. I was hopeful that sending it to Milpitas just meant they were going to replace it (rather than trying to fix it), and that it would be quicker. Clearly that's not the case.
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hope you get your prime back soon...I have just taken the first step by sending it out. Good luck to you.
kwazytazz said:
when did you send it in and when did they receive it?
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The RMA center received my tablet on 04/13. it went into "repairing state the same day". But it has been in Ws5 state since sometime on 04/16.
Have mailed (/PM) Gary as well, No response. I am sure he has other more important things to take care of.
I have resigned to the fact that I need to wait for 2 weeks more before I can esclate this to ASUS.
smrsxn said:
The RMA center received my tablet on 04/13. it went into "repairing state the same day". But it has been in Ws5 state since sometime on 04/16.
Have mailed (/PM) Gary as well, No response. I am sure he has other more important things to take care of.
I have resigned to the fact that I need to wait for 2 weeks more before I can esclate this to ASUS.
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Honestly having been there for today being the 5th business day. Even for ASUS I think you're asking much wait till 2 weeks passes say next Friday before bothering Gary. It is perfectly understandable for them to need 1 week to do a repair considering the volume I'm sure they're dealing with. 2 weeks, now their starting to test their luck and anything past THAT should be escalated to Gary or CSR. If everyone that had a week long RMA bothered Gary he would have 5x as many emails as he currently does.
smrsxn said:
The RMA center received my tablet on 04/13. it went into "repairing state the same day". But it has been in Ws5 state since sometime on 04/16.
Have mailed (/PM) Gary as well, No response. I am sure he has other more important things to take care of.
I have resigned to the fact that I need to wait for 2 weeks more before I can esclate this to ASUS.
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same as me, RMA said it was received on 4/13 but fedex tracking said it was shipped to them on 4/12, its been in WB5 state ever since... ill wait til monday before calling in and maybe causing a ruckus lol
neo1738 said:
Honestly having been there for today being the 5th business day. Even for ASUS I think you're asking much wait till 2 weeks passes say next Friday before bothering Gary. It is perfectly understandable for them to need 1 week to do a repair considering the volume I'm sure they're dealing with. 2 weeks, now their starting to test their luck and anything past THAT should be escalated to Gary or CSR. If everyone that had a week long RMA bothered Gary he would have 5x as many emails as he currently does.
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not sure if you are defending asus/gary by telling us not to email him lol but yeah wait 2 weeks? crazy I havent seen a RMA take more than a week... with any of my gadgets, computer parts and anything really...
wanted to do a little poll to see who was successful in trading in their prime for an infinity
I did today and was success , return at my local best buy and I'm getting my infinity next week, just go straight to the customer service and let them know u have a wifi problem and u still have manufacturer warranty, good luck
Sent from my GT-P3113 using Tapatalk 2
erick0423 said:
I did today and was success and I'm getting my infinity next week, just go straight to the customer service and let them know u have a wifi problem and u still have manufacturer warranty, good luck
Sent from my GT-P3113 using Tapatalk 2
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what? asus is trading primes for tf700?
mythoc said:
what? asus is trading primes for tf700?
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No I meant at bestbuy
Sent from my GT-P3113 using Tapatalk 2
erick0423 said:
No I meant at bestbuy
Sent from my GT-P3113 using Tapatalk 2
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grrrrrr
Tapatalked from SGS2 CM9+Siyah
mbucks911 said:
wanted to do a little poll to see who was successful in trading in their prime for an infinity, maybe xda will make a dedicated tf700 thread
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If you mean Tf700 forum, there already is one...
And I took mine back successfully. Asked for it to be serviced for GPS, WiFi, and random reboots and green dead camera and when the GS agent was typing the info in to create a service ticket he said it was not able to be serviced, at that point I asked for an exchange. Since they no longer carry the Prime, they returned my Prime to a gift card which I used to order the TF700.
id10terrordfw said:
If you mean Tf700 forum, there already is one...
And I took mine back successfully. Asked for it to be serviced for GPS, WiFi, and random reboots and green dead camera and when the GS agent was typing the info in to create a service ticket he said it was not able to be serviced, at that point I asked for an exchange. Since they no longer carry the Prime, they returned my Prime to a gift card which I used to order the TF700.
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i dont think there is if there is one could you link to it? i can only find the tf201 and the tf300t, no tf700
nvm just found it it doesnt show up when searching you have to go to all devices http://forum.xda-developers.com/forumdisplay.php?f=1661
I'm in.. thanks to this forum.. would have never tried.. glad I held off on that RMA.. so cool...
wow, really jealous of you guys out there whose able to exchange their units.. i think mine is hopeless?
Managed to do it earlier today after a lot of hassle.
Walked in, went right to customer service. The guy there seemed very willing to help me, but the manager had nothing positive to say to me. She said that geek squad couldn't replicate my wifi issues (even though it was at half signal with their router like 20 feet away with no walls in between), so I said that the GPS didn't work at all. That could be confirmed. She then said that ASUS recalled the Prime and I need to do it through them. I argued that this wasn't the case and I shouldn't have to deal with ASUS at all and stood my ground for about 45 minutes before she finally caved and I was able to order an infinity.
SO not easy to convince them to see it my way, but it worked!
markbraggs said:
Managed to do it earlier today after a lot of hassle.
Walked in, went right to customer service. The guy there seemed very willing to help me, but the manager had nothing positive to say to me. She said that geek squad couldn't replicate my wifi issues (even though it was at half signal with their router like 20 feet away with no walls in between), so I said that the GPS didn't work at all. That could be confirmed. She then said that ASUS recalled the Prime and I need to do it through them. I argued that this wasn't the case and I shouldn't have to deal with ASUS at all and stood my ground for about 45 minutes before she finally caved and I was able to order an infinity.
SO not easy to convince them to see it my way, but it worked!
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lol the first store i went to refused to do anything because i went strait to geek squad and asked for a repair and i dont have adh, so they said the only thing i could do was send it to asus. i never mentioned asus's warranty or anything. then i called two different best buys, and did the same thing by asking strait away to talk to geek squad, neither of them could do anything either. then i went to another best buy and went to customer service, they took NO convincing at all and the person i talked to said that they already knew about this problem and that they were instructed by best buy to do an exchange/store credit. they took it in without even testing the problem. im unlocked and i think i was running cm10 preview and i had twrp. they didnt even bother to look at the tablet, they just took the box right out of my hands and told me i could pick anything i wanted from the store or get a store credit, so i asked for an infinity and now its coming between august 2-6. you just have to talk to the right people
so are we saying you don't need the adh to do a best buy exchange if you bought yours at best buy?
neo1738 said:
so are we saying you don't need the adh to do a best buy exchange if you bought yours at best buy?
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i and others were able to yes. if they say no just keep trying
I purchased my Prime Christmas Day. For those who were able to exchange for a Prime, how long ago did you purchase your device? Would it still be possible to walk into Best Buy and attempt to exchange for a TF700 Infinity? Any suggestions on what I should specifically say to Best Buy if I can? Thanks for any help!
Edit! : I found my answer by searching through various exchange threads. I read another post that said to mention that Best Buy has a policy to honor the manufacturers warranty. Make sure this is noted if they try and make you RMA to Asus. Say you bought it from Best Buy, not from Asus and they should be the ones toffix the issue.
I'd like to hear from some of the people who voted unsuccessful. 10 people, and none have posted how it went down or anything.
BrianMigs said:
I purchased my Prime Christmas Day. For those who were able to exchange for a Prime, how long ago did you purchase your device? Would it still be possible to walk into Best Buy and attempt to exchange for a TF700 Infinity? Any suggestions on what I should specifically say to Best Buy if I can? Thanks for any help!
Edit! : I found my answer by searching through various exchange threads. I read another post that said to mention that Best Buy has a policy to honor the manufacturers warranty. Make sure this is noted if they try and make you RMA to Asus. Say you bought it from Best Buy, not from Asus and they should be the ones toffix the issue.
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id say go for it. dont wait. this luck of the draw could change anytime. you will be pissed if it ends and you miss the opportunity.
BrianMigs said:
I purchased my Prime Christmas Day. For those who were able to exchange for a Prime, how long ago did you purchase your device? Would it still be possible to walk into Best Buy and attempt to exchange for a TF700 Infinity? Any suggestions on what I should specifically say to Best Buy if I can? Thanks for any help!
Edit! : I found my answer by searching through various exchange threads. I read another post that said to mention that Best Buy has a policy to honor the manufacturers warranty. Make sure this is noted if they try and make you RMA to Asus. Say you bought it from Best Buy, not from Asus and they should be the ones toffix the issue.
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Did you order online? Do you still have the packing/return slip? I did and that's what I brought in (along with a printout of the invoice receipt from BB.com just in case).
Went to Customer Service line to report GPS/Wifi issue with device requesting an exchange, and I was quickly directed to Geek Squad, the Geek Squad will try to tell you that it doesn't have GPS and that no reads is because it depends on Wifi. You push back that GPS is main requirement for Google's Android OS. You then show him the Google Maps and it's Navigation and how it will show searching for GPS. Get that GPS Test app out and run that and show him how the Prime doesn't pull in any GPS reads. If you have a smart phone load that GPS Test app on that device and show the Geek Squad guy how the GPS pulls in just fine.
Then hit him with the Wifi issues, show him how you barely get 4 full bars, show him how the Prime slows and lockups, gets ANR messages. He will be looking at your tablet and will likely be seeing exactly what you're describing.
That's what I did yesterday. He mumbled to himself and the customer service rep about a manufacture warranty and sent me back to the customer service girl and I got my store credit. (I never had to mention anything about manufacture warranty, so I wouldn't even go in saying it, they know) :good:
Remember: NO FEAR, NO SURRENDER!!
Tried unsuccessful today to exchange my prime. Customer service took it straight to the geek squad. They played with it, walked around the store streaming youtube via the app and through the browser. Acknowledged the app was laggy, but it worked good in browser.
Sent from my Transformer Prime TF201 using xda app-developers app
Got_Nukes said:
Tried unsuccessful today to exchange my prime. Customer service took it straight to the geek squad. They played with it, walked around the store streaming youtube via the app and through the browser. Acknowledged the app was laggy, but it worked good in browser.
Sent from my Transformer Prime TF201 using xda app-developers app
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Then report other issues that are more verifiable, such as I/o performance.
Sent from my Nexus 7 using xda premium
So i bought my Asus Prime back on 3/27/2012. I didnt buy anything extra just the tablet but i have been reading that people that got them from BB & Amazon you guys have just called & said this is a POS tablet and i am still having problems and they refunded the full amount & you guys got a new one? If so i will head to my local BB today and pick up a new tablet!
Let me know!
Thanks!
Yup. Just say it's got cack WiFi when BT is on or just in general, the GPS doesn't work (If they test this make sure the WiFi is off) and they should check to see their stock of Primes is empty due to not stocking it anymore and thye'll give you store credit worth the amount you paid for the Prime.
Moothead2 said:
Yup. Just say it's got cack WiFi when BT is on or just in general, the GPS doesn't work (If they test this make sure the WiFi is off) and they should check to see their stock of Primes is empty due to not stocking it anymore and thye'll give you store credit worth the amount you paid for the Prime.
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GREAT! I will do this today! Will let everyone know how this goes...BTW I love my prime i have never had one problem with it lol. But hell to get a new updated one i am all in!!!!
Anyway to do a similar thing with the original transformer tablet
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
HAHAH Just called my local BB they told me to bring it in with everything & they will get me store credit! This IS GREAT!
Now... What should i get with $500 with store credit...
I got mine in Feb. and have tried 3 different BB stores in 2 different towns. Even though BB admits that there is/was recall on the Prime they still wouldn't exchange mine,was told I would have to deal with ASUS.
RonH54 said:
I got mine in Feb. and have tried 3 different BB stores in 2 different towns. Even though BB admits that there is/was recall on the Prime they still wouldn't exchange mine,was told I would have to deal with ASUS.
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Well BB better do this for my because i had a big problem when it came to ordering this tablet...best buy stole $500 from me and they didn't know were it went when i ordered this by phone when they had low stock...They called it a "Ghost Transaction" too them 3 weeks and 5 case numbers to finally get my money back