Lockups rebooting after ICS Poll..... - Asus Eee Pad Transformer Prime

Since it appears this is limited to not very many people based off of how many people have responded to the thread I am assuming I am in the minority with the lockups so I just wanted to run a poll to get a better idea of the numbers we are dealing with here.....

Everything works just great for me with the new ICS update, maybe you should do a factory reset.

jzen said:
Everything works just great for me with the new ICS update, maybe you should do a factory reset.
Click to expand...
Click to collapse
I would but now am commited to helping ASUS dev team they sent me a diagnostic log tool I have to install and send them logs.....

After all this (13 page thread, and now a poll thread) you haven't done a factory reset?
I bet it will fix your issue. If not you can still be a ginny for Asus afterwards...

jzen said:
After all this (13 page thread, and now a poll thread) you haven't done a factory reset?
I bet it will fix your issue. If not you can still be a ginny for Asus afterwards...
Click to expand...
Click to collapse
from everything I read in the other thread factory reset did not help others have already tried.

Have your tried checking (or un-checking) the GPU rendering option under development section in settings?

jzen said:
Have your tried checking (or un-checking) the GPU rendering option under development section in settings?
Click to expand...
Click to collapse
force GPU rendering? unchecked for me I could try it.

jdbaker82 said:
from everything I read in the other thread factory reset did not help others have already tried.
Click to expand...
Click to collapse
Confirmed someone did a complete wipe and still having the problem all signs point to Hardware my worst fear.

I was having some lagg in the market and in netflix, setting that GPU rendering (checked) option fixed it.
I have also read that it fixes the horizontal lines glitch some were having. Let me know if it seems to help.
(it is unchecked as default)

jzen said:
I was having some lagg in the market and in netflix, setting that GPU rendering (checked) option fixed it.
I have also read that it fixes the horizontal lines glitch some were having. Let me know if it seems to help.
(it is unchecked as default)
Click to expand...
Click to collapse
so far so good but even if this works I want to know why my prime doesn't work normally
got a reply from asus development he said it looks like Linux stability issue and needs another log.

Starting to look more widespread then I thought why is no one complaining anymore? GPS wear you out? :

I have a nice steamy log for them if needed.
Hope you get your prime sorted out.

Never rooted, no dev settings checked, and yeah it's rebooting a lot. Seems random and happens more as the battery go's down. (but only have had one day to test it)
In the last hour it's rebooted more than 10 times.

everything running great since update to ICS.

Just received my new one yesterday evening and everything works great. I am rooted on 4.0.3!

Updated my prime last night and it constantly reboots.
Most times it will reboot at the Asus boot animation. Sometimes it will make it into android and I can see a camera firmware update. I usually only get to play around for a few minutes before it crashes.
Going to call ASUS today if I can't figure anything out.
Sent from my Galaxy Nexus using XDA App

I had no initial issues after ICS, but didn't get much time to play with it due to work. Started getting the banding across my screen, tried a factory reset, transitions off, 2D rendering, etc none of it fixed the issue. Also have google + disabled as that was another thing people thought would work.
Tried individually and all together.
Then the banding has turned into lots of lock ups and reboots, about a dozen yesterday when clicking into different things, settings, various apps (facebook, maps, email, etc).
Only got it last Wednesday by delivery from BB, dock coming today. No issues with HC, figure I will wait it out until next tuesday and see if other updates happen. Maybe the local BB will have them in for exchange by then too. I like the tablet, I had a good one with HC (wifi/bt worked, gps 50/50 but I use my EVO3D for that).

indiscriminant said:
I had no initial issues after ICS, but didn't get much time to play with it due to work. Started getting the banding across my screen, tried a factory reset, transitions off, 2D rendering, etc none of it fixed the issue. Also have google + disabled as that was another thing people thought would work.
Tried individually and all together.
Then the banding has turned into lots of lock ups and reboots, about a dozen yesterday when clicking into different things, settings, various apps (facebook, maps, email, etc).
Only got it last Wednesday by delivery from BB, dock coming today. No issues with HC, figure I will wait it out until next tuesday and see if other updates happen. Maybe the local BB will have them in for exchange by then too. I like the tablet, I had a good one with HC (wifi/bt worked, gps 50/50 but I use my EVO3D for that).
Click to expand...
Click to collapse
This is GPS all over again but worse did ASUS really use different hardware in our Primes? Its starting to look like we have something different about the hardware so this is just another jaw dropping moment "wow asus really" first the backplate and now this ****.... unbelievable

I haven't had any freezes or reboots since updating. I did see the black line screen issue right after it booted from updating, but haven't seen that since.

Tried factory reset through the settings menu, tried factory reset using the the volume and power on combo, tried multiple resets in a row (not sure why, but I'm desperate), tried disabling g+, tried with no google account and no apps installed. Still the same.
I'm done. Time to RMA I guess.

Related

Anyone else experiencing random locks/reboots?

My Photon has been acting up today. It has frozen on a black screen four or five times, requiring a battery pull each time. Also a couple of random restarts. The same thing happened once yesterday, but it has come back with a vengeance today.
Anyone else experiencing this? Bad phone? Not rooted, updated prl/profile, etc. Been on the road, so no chance to try the MR, so I don't know if that would solve anything or not.
I'm a Sprint Launch Ambassador supporting the Photon. I have seen reboots on my own device but it was due to a 3rd party live wallpaper I had downloaded and was running. When I removed it, the device was stable again. Does your device do this in a factory reset state with nothing installed 3rd party app wise and no SD card?
never had that type of issue with mine
mattvalenz said:
I'm a Sprint Launch Ambassador supporting the Photon. I have seen reboots on my own device but it was due to a 3rd party live wallpaper I had downloaded and was running. When I removed it, the device was stable again. Does your device do this in a factory reset state with nothing installed 3rd party app wise and no SD card?
Click to expand...
Click to collapse
Matt - thanks for your quick response.
I am not running third party or live wallpapers. Just a pretty static experience.
I have installed quite a few apps, of course, but I haven't had the time, at the moment, to do a factory reset (and frankly, doing a factory reset is a pain, and I'd rather not have to do it). My installed program list is also pretty standard (Google apps, Facebook, Pandora, Angry Birds).
I do, however, have a SD card mounted, which I actually considered might be the problem. Is there any clue about why this might be causing the problem?
Interestingly, it hasn't happened in the past few hours.
Are there any reports of specific applications that are causing issues, or reports that this is a widespread problem? I could forgive it a bit more if it restarted more than hard crashed, but the lockups with no warning on my primary business phone are rather problematic.
Also, any word you might be able to give on updates that might come out in the next week or two?
My main concern is just that I don't have a bad piece of hardware. I love the phone - as something to make phone calls, it's one of the best pieces of hardware I've ever had. If it's an issue where I need to switch the phone out for a different one, I'm fine with doing that, but I'd like to know before the warranty runs out.
Me too
I just want to chime in and report that I have seen some random black screen lockups on my new Photon. It usually requires battery removal to fix, but once while I was trying to pry the back cover off (it's a very stubborn cover), the phone came back to life.
No SD card, stock wallpaper.
Google voice
Skype
Twitter
Google +
Swiftkey X
Lastpass
Locked up after five minutes off the charger this morning. For what it's worth, the phone seems to get very warm when it is locked, possibly indicating a high power/processor usage.
I don't know if others have experienced this as well.
Random lock twice today when I went to answer the phone..and one time at 6 AM it was my 84 year old mother who had fallen.
I saw the #, grabbed my wife's EPIC and called my mom.
This is not a good thing on a 2 day old phone.
Apply the leaked Maintenance Release. There's a thread in the Dev sub-forum.
Beknatok said:
Apply the leaked Maintenance Release. There's a thread in the Dev sub-forum.
Click to expand...
Click to collapse
Do you know if this actually solves the lockup issues?

Official ASUS Thread - Random Lockups after ICS update

Good Day,
For those users who are suffering from the "Random Lockup or Screen Corruption" problem after the ICS update we are currently finalizing our replication efforts along with a final fix. We have identified two issues that could potentially cause this problem and will start contacting a subset of users who have already reported the problem for further testing and system level information.
Issue -
1. System might randomly lockup or generate a blind screen effect after the ICS update. I have received a few reported cases matching this behavior and we will be in contact with most of you in the near future.
a. If we do not contact you directly, it does not mean we are not working on this problem. I have read all the messages and randomly selected a couple of users for further contact. We will have a fix for this problem shortly.
Sincerely,
Gary
1/18/12 Update - We will continue to contact additional users over the next two days. We are in the process of qualifying a fix now and are awaiting a system return to verify this fix with our partners shortly.
1/19/12 Update - The ICS 9.4.2.11 update being rolled out now addresses the horizontal line and random signal line issues after the initial ICS load. It also addresses poor video playback (especially YouTube), however if you still have the YouTube corruption problem after this update, please uninstall then reinstall Flash from the app market. This patch also addresses the random reboot problem after the ICS update but we still have another patch that is in qualification testing at NVIDIA to fully solve these problems.
1/22/12 Update - I will provide an update tomorrow on our new Customer Service Support program for the Transformer Prime and additional forum support that will be coming in the very near future. In addition, I expect an update from engineering and NVIDIA shortly on the random lockup problem after the ICS update.
1/23/12 Update - Replication testing is still in process and I do not have an update to provide yet. We will provide a customer support hotline and direct email address shortly for users suffering with this problem. In the meantime, we will start another series of direct communication between our service/engineering group and selected users for additional testing.
1/25/12 Update - We are working on two different solutions now and hope to have a fix available in early February. One option to try is to revert back to the last Honeycomb image through the manual update process, set the unit power mode to balanced performance and screen brightness manually to 50%, and then manually update to the latest ICS build using these instructions - http://service.asus.com/TF201_fwupdate. You will need a fully charged battery and have the system plugged into AC power. This worked on a couple of returned units but not on all units. Only try this procedure if you are comfortable with flashing a new ROM image and want to take the time to complete each process.
1/31/12 Update - We are now testing a firmware and driver update. I will provide an update once initial alpha testing is completed.
2/1/12 Update - We received new code from NVIDIA today and are in the process of testing it. If this code is acceptable and provides a solution to the lock/reboot problem after the ICS update, we will release it in beta form for additional testing with users suffering from this problem before implementing it in the next OTA update. I should have an answer in two days if we can release the current patch code.
2/7/12 Update - We received another new code update from NVIDIA for testing today. Hopefully we will be able to release a beta patch or OTA update shortly. I will have an update after testing is completed tomorrow.
2/8/12 Update - We plan on releasing a new OTA update with revised firmware and code to solve the random lockup/reboot problem early next week.
2/8/12 Update - We pushed 9.4.2.13 US early to address the random lock and reboot issues plus you might see general improvements in performance including WiFi and maybe even aGPS.
9.4.2.13 Release Notes -
1. Fix Random Reboot / Lockup Problem (100% success in regression testing with returned units, hopefully the same in the community)
2. Enable Google WideVine video rental in the US
3. General Performance Enhancements
4. New WiFi Firmware (there might be improvements in WiFi performance or lock capabilities, still working on the WiFi/BT dropout fix that will not be assisted by the WiFi/GPS firmware updates) (Edited for clarification)
2/23/12 Update - We will release the .15 Firmware update in the very near future. To date, 100% success with the beta testers whom I thank profusely not to mention a very smart engineer at HQ.
Just a reminder, for those I or engineering did not contact directly yet about this problem, it does not mean we are ignoring your problem. We have read all the messages so please do not be upset if we have not contacted you yet.
3/6/2012 Update:
I am back and will start answering messages.
Thats great news! Thank You for your help Gary!
Thanks for the update!
Gary Key said:
We will have a fix for this problem shortly.
Click to expand...
Click to collapse
So does this mean it is a software problem and will be fixed through an update? I'm still not sure if I want to send in my tablet, but based on the news it kind of sounds like it will be fixed with an OTA update.
Based on my VERY little experience with this tablet, it seems that the lockups only occur while I am in high performance mode. The balanced setting gives me no problems as of right now, compared to substantial lockups with high performance. Anyone else have similar results?
redandblack1287 said:
Based on my VERY little experience with this tablet, it seems that the lockups only occur while I am in high performance mode. The balanced setting gives me no problems as of right now, compared to substantial lockups with high performance. Anyone else have similar results?
Click to expand...
Click to collapse
Most of the people who've responded in the original thread have said that it either happens A.) randomly, B.) when something "high performance" is going on, or C.) "usually" when trying to use the browser. In nearly all cases, the tablet was working just fine in Honeycomb.
Various users have been able to replicate the issue within certain applications, seemingly narrowing it down, though still others have different experiences. There seem to be two common veins of this problem - the very frequent lockup/reboots, often accompanied with freezing on boot, and the more sinister infrequent lockup/reboots.
For more info, check out the doc in my signature or the original (and lengthy) thread here.
Gary Key said:
Good Day,
We have identified two issues that could potentially cause this problem
Click to expand...
Click to collapse
Two issues? Care to explain? Two potential hardware problems? We know anything and everything no matter what and when your doing something the lockup can happen so I would love to know what you mean by "two issues that could potentially cause this problem"
Unfortunately, I am having the problem with freezing/locking up and subsequent rebooting since I upgraded to ICS (never rooted).
While going to "power saving" mode seems to lengthen the time between freeze-reboots, it does not eliminate them.
I have a few days left before I'll need to return this to the retailer for a refund...and am trying to decide what to do. If it is a simple software/firmware fix, that's great...but if I need a whole new tablet, I guess I might as well return this one for a refund.
Thoughts?
And: Gary, thanks for your help to all of us!
Good that you are aware of this problem with the freezes and the pad does not respond to touch.
And this is what I like about asus. That they work closely with customers. And bring updates
Coming from a Samsung Galaxy Tab. And there was never any updates or support. Was always left out in the dark.
So those who complain that they do not receive updates should take a look at how things look for other brands.
I've read through a lot of posts and would like to repond with my own analyzing effort
First of all, no issues when I've had HC. After upgrading to ICS, the reboots started immidiatly. I've it on the following (some times):
1. Browser: Random crashes when surfing
2. WakeUp: When putting the screen off and waking it up. On first keypress in a app or(not that much on homescreen) it will lockup and reboot after a few seconds.
I must say in the first couple of days the reboots where constantly happening on above 2 scenarios, after almost a week now, the problem is much less. I do have reboots, but it is definitly not going over and over.
I think it is a combination of ICS and Asus Drivers. It would be weird if it is a hardware problem as there are no issues at all in HC. As the amount of reboots are affecting a lot of users, it puzzles me why Asus isn't able to reproduce it themselves
But ok. Love the tablet, but they will need to resolve these issues. First GPS, then Wifi and now this... I don't think a lot of people can handle more
I posted this in the other thread about locking up primes, but figured I would post it in here as well. If it's not necessary, please delete it. Anyways, here it goes.
I have one of the newer primes, and ever since the ics update to 4.0.3 it's been randomly rebooting. I also notice i get the android.process.media error quite a bit. At first I thought it was the asus stuff not playing well with ics, so i turned as much of it off as I could. That seemed to calm down the weird graphics glitch where it would freeze then when you'd press the home softkey, the screen would instantly blank unreadable, looks like when you halfway unplug a vga cable or something. Once you reboot, it comes back fine. Now I'm just getting random reboots.
Seems to occur shortly after the android.process.media fc's. I was playing with androidvnc just now and twice it rebooted. Going to try the force gpu rendering first, and if that doesn't work, I'll try to flash the zip. Here's the key info. I also notice when I have wifi off and it's chilling in my bag, it stays just fine. I know by checking the uptime. But as soon as I turn wifi on and start messing with it, it can run from 2 minutes to 2 hours then I get a reboot. Very random. Will report back on the gpu rendering and the zip to see how it goes. Honestly it looks like it's stuttering right before it locks up. Almost like the processor isn't getting the voltage it needs, or bad memory. It's so hard to tell though.
Here's the fyi:
Never rooted
Worked perfectly on Honeycomb
Updated it the day the update came out to 4.0.3, and the camera firmware to tf201-0x9900
Other misc info:
Gps - 6.8.13
Wifi - 6.1.1.17
bluetooth - 9.23
Kernel - 2.6.39.4
Build number - IML74K.US_epad-9.4.2.7-20120106
I'm seeing similar symptoms as everyone else but i dont recall seeing reports of the additional 'Upgrading Android' message that i seem to be seeing.
Below is the chain of events over about 6 hours since unboxing the tab.
Took delivery of device, powered on and configured wifi followed by upgrade to ICS 4.0.3 and camera firmware. After upgrade, verified everything was working then did a wipe of user data and cold boot (both done by restarting with volume down and power pressed)
Configured device again with basic settings to get online and used it for approx 1 hour of browsing with stock ICS browser before lockups started. Lockup occurs followed by a reboot about 20 seconds later. Balanced power mode is in use.
Lockups and reboot occuring frequently, probably no more than 10-15 minutes apart. Browser is most frequently in use at the time but I see the same symptoms in other apps.
After perhaps 3 hours of this lockup/reboot cycle the device restarted and stuck at the EEE Pad screen. I then reset using the pinhole. Device then entered a boot loop. It would restart at any time between the dots in a circle and occasionally the login screen but would lockup and reboot before i could unlock. During this reboot cycle i then saw a message saying 'Upgrading Android, Step 1 or 16' which then counted up to 16 and changed to 'Starting applications' but froze and rebooted. This 'upgrading' cycle occured several times. After a significant number of wipes, cold boots and pin hole resets the device now appears to boot although the lockup and reboot cycle continues when in use.
If i can help, pm me for any details you need.
Guys, let's wait for Garys response before badgering him. Just wait a little longer. Just hit the seven day mark since the ICS update.
Sent from my SGH-I897 using XDA App
So basically they don't know a damn thing. And no I won't give him or Asus any more time. As it is they showed that they simply can not handle releasing a product. I'm not giving Any benefit of the doubt because Asus has lied and pushed out a faulty product to all of us. im not Just talking about ics. this is crazy.
Just got my first reboots last night on 4.0.3 in performance mode while doing heavy surfing with the stock browser. First the browser instantly disappeared in the middle of what I was doing, then I got a reboot when I tried it again with all the same tabs open. It seems the stock browser has trouble rendering/navigating around the full desktop version of Facebook. It lags like crazy. Could it be the heavy PHP code that Facebook desktop site is written in is making the Tegra 3 flip out/overheat?
I remain hopeful that Gary Key's crew at ASUS can replicate the problem and fix it.
imb951 said:
Just got my first reboots last night on 4.0.3 in performance mode while doing heavy surfing with the stock browser. First the browser instantly disappeared in the middle of what I was doing, then I got a reboot when I tried it again with all the same tabs open.
I remain hopeful that Gary Key's crew at ASUS can replicate the problem and fix it.
Click to expand...
Click to collapse
How long did you go thinking you did not have the lockup issue?
PrimeTimeBro said:
How long did you go thinking you did not have the lockup issue?
Click to expand...
Click to collapse
I didn't have a single lockup since upgrading to ICS until last night, however last night I was really putting my Prime through its paces. Bluetooth streaming audio, wifi on, several tabs open in the browser and I was surfing constantly. Like I edited into my previous post, I think the Facebook desktop site and the stock 4.0.3 browser do not get along very well. I don't have my Prime on me now, but when I get home this evening I'll stress test a different browser like Dolphin HD...
All of my lag appears to be in the browser. If I go into about:debug and turn on "Normal Rendering" it improves somewhat. 3rd party browsers such as "ICS Browser Plus" do not experience this issue as much, although it does somewhat.
Lag and freezing is especially noticeable when flash video is involved, although Adobe just released an update --here's hoping that improves something.
AndroidPhan said:
So basically they don't know a damn thing. And no I won't give him or Asus any more time. As it is they showed that they simply can not handle releasing a product. I'm not giving Any benefit of the doubt because Asus has lied and pushed out a faulty product to all of us. im not Just talking about ics. this is crazy.
Click to expand...
Click to collapse
1. Return Prime
2. Buy iPad
3. Get off the forum.
4. Everyone else profits without up constantly complaining like a big baby.
Sent from my SGH-I897 using XDA App
imb951 said:
Just got my first reboots last night on 4.0.3 in performance mode while doing heavy surfing with the stock browser. First the browser instantly disappeared in the middle of what I was doing, then I got a reboot when I tried it again with all the same tabs open. It seems the stock browser has trouble rendering/navigating around the full desktop version of Facebook. It lags like crazy. Could it be the heavy PHP code that Facebook desktop site is written in is making the Tegra 3 flip out/overheat?
I remain hopeful that Gary Key's crew at ASUS can replicate the problem and fix it.
Click to expand...
Click to collapse
Besides the fact, that PHP is server side scripting and has nothing to do with the Prime, I too experience difficulties with the Facebook main page and resulting lock-ups/reboots. I'm really torn between waiting for a fix and driving to the RMA site, which is close by my hometown here in Germany, to hand the Prime in.
The frustrating experience for me is, that I'm not using the browser that often to surf around facebook, but I really rely on gBrowser to read the news on my commute and this also leads to reboots. Do I have to go back to a single newspaper now?
Btw. I've written my Prime's details into the datasheet that flies around here.
imb951 said:
I didn't have a single lockup since upgrading to ICS until last night, however last night I was really putting my Prime through its paces. Bluetooth streaming audio, wifi on, several tabs open in the browser and I was surfing constantly. Like I edited into my previous post, I think the Facebook desktop site and the stock 4.0.3 browser do not get along very well. I don't have my Prime on me now, but when I get home this evening I'll stress test a different browser like Dolphin HD...
Click to expand...
Click to collapse
This doesn't sound like the same lockup issue. Did your screen freeze on whatever current screen it was on for 10 seconds and then reboot?

[Q] Is netflix working normally on your stock TFP

Hey all my TFP peeps!
I am having infinite amounts of trouble getting netflix to work on my completely stock TFP since Netflix updated to 2.0. I have 4 devices and I have updated all but 1 (all android) to 2.0 and all of them are doing the same thing minus the kindle (not updated).
The SGS2 and TFP and LTE EVO with completely fresh installs will let me log in, properly see the panels of shows and recently watched, but once I select a show it will stick on the red loading screen infinitely, like overnight and nothing.
Kindle is working great.
Stock everything on every phone (I know, shame on me). All phones work on 3G/4G.
Comments seem that I am not alone: https://play.google.com/store/apps/...client&feature=nav_result#?t=W251bGwsMSwyLDNd
So I come to the premier peeps for amazing solutions, what the HELL is wrong with my netflix apps on my phones/TFP.
BTW, I have not changed anything on my router, and tons of other devices are able to connect and watch (I make people try when they come over) ipads, iphones, etc... Come to think of it no other android devices lol.
Thanks all, Kevin
bump
Well, I'm unlocked and not stock anymore, but I can let you know that I am able to run Netflix version 2.0.1 build 655 which I am assuming is the latest version fine on my Prime using Hairybean 1.3 which is a JB based rom. You can try clearing the data from your netflix app under settings apps, and then uninstall, then reinstall the app from the market. Maybe try turning off Automatic restore under settings, backup & reset so Google doesn't automatically restore whatever settings might be blocking you before you reinstall from market.
Hope you can get it figured out.
i ran a show for 15 mins, stock, locked JB and unrooted without difficulty.
I had problems right after the most recent upgrade. It was released about 3 weeks ago. I had just watched a Netflix the night before without problems. I upgraded then had the problems you're mentioning. Eventually, I got an error. The error occurred in the Netflix app and (to any reasonable person) it appeared to be a Netflix error.
I called Netflix support about this. They're usually very good. The tool that I talked to told me that it was an OS problem and that I'd need to contact Asus. I already know how absolutely HORRIBLE Asus support is, so that was DECIDEDLY NOT AN OPTION. I argued with this idiot back and forth for about 5-10 minutes. I told him that it worked fine the previous night with the previous version and then stopped working right after the upgrade. I asked him how in the heck he figured this was an OS problem.
This idiot could not help me and he let me know that there is no escalation point. The buck stopped there. To make matters more infuriating, there was no downloadable down-rev version of the player - he would not provide that -- UGH!
After cursing him, his family, his pets, his culture, his sexual proclivity (whatever it may happen to be), and his company, I removed and reinstalled the player a few times. It ended up working.
Jgrimoldy said:
I had problems right after the most recent upgrade. It was released about 3 weeks ago. I had just watched a Netflix the night before without problems. I upgraded then had the problems you're mentioning. Eventually, I got an error. The error occurred in the Netflix app and (to any reasonable person) it appeared to be a Netflix error.
I called Netflix support about this. They're usually very good. The tool that I talked to told me that it was an OS problem and that I'd need to contact Asus. I already know how absolutely HORRIBLE Asus support is, so that was DECIDEDLY NOT AN OPTION. I argued with this idiot back and forth for about 5-10 minutes. I told him that it worked fine the previous night with the previous version and then stopped working right after the upgrade. I asked him how in the heck he figured this was an OS problem.
This idiot could not help me and he let me know that there is no escalation point. The buck stopped there. To make matters more infuriating, there was no downloadable down-rev version of the player - he would not provide that -- UGH!
After cursing him, his family, his pets, his culture, his sexual proclivity (whatever it may happen to be), and his company, I removed and reinstalled the player a few times. It ended up working.
Click to expand...
Click to collapse
Lol this sounds really close to my review, except I told the guy on the otehr end that my asus, samsung, HTC, and Amazon products were ALL failing.
He hung up on me.
hx4700 Killer said:
i ran a show for 15 mins, stock, locked JB and unrooted without difficulty.
Click to expand...
Click to collapse
This is seriously killing me, i am one stop short of a complete factory reset. Could it really be just my tab?
Look at the comments for TFP under google play (Link in OP), I AM NOT ALONE, I SWEAR!!!
06g35meister said:
This is seriously killing me, i am one stop short of a complete factory reset. Could it really be just my tab?
Look at the comments for TFP under google play (Link in OP), I AM NOT ALONE, I SWEAR!!!
Click to expand...
Click to collapse
Did you try removing and reinstalling a few times?
It finally did the trick for me.
Jgrimoldy said:
Did you try removing and reinstalling a few times?
It finally did the trick for me.
Click to expand...
Click to collapse
Only like 15 times or so. Has been broken since build 635 downloaded on 9/6/12.
06g35meister said:
Only like 15 times or so. Has been broken since build 635 downloaded on 9/6/12.
Click to expand...
Click to collapse
ACK! Sorry to ask.
I think I had my problems around 9/25 or 9/26. I just checked my version on my non-rooted, non compromised JB Transformer Prime. I'm running NetFlix v2.0.1 build 655. It looks like I somehow have something a little newer than you. Hmmmm.....
Jgrimoldy said:
ACK! Sorry to ask.
I think I had my problems around 9/25 or 9/26. I just checked my version on my non-rooted, non compromised JB Transformer Prime. I'm running NetFlix v2.0.1 build 655. It looks like I somehow have something a little newer than you. Hmmmm.....
Click to expand...
Click to collapse
This weekend I watched two hour long TV shows back to back with no problem. I have 2.01 build 655
Jgrimoldy said:
ACK! Sorry to ask.
I think I had my problems around 9/25 or 9/26. I just checked my version on my non-rooted, non compromised JB Transformer Prime. I'm running NetFlix v2.0.1 build 655. It looks like I somehow have something a little newer than you. Hmmmm.....
Click to expand...
Click to collapse
Yeah 655 didnt fix ****. SO PISSED.
Reset the whole tab and everything.
SO PISSED!!!!
Well guys I figured it out (kind of). I took the tab to a local McDonalds, and just as before it booted straight in and started playing. So at that point I knew it was something with my router. I have an Asus RT-N56u just in case it matters.
So I wrote down my settings (port forwarding for remote desktop, apps, etc to my HTPC) and did a factory reset. When it came back alive I just left it unprotected, and sure enough started streaming just like normal. Then I reset all of my settings one at a time (port forwarding, going to WPA2-Personal encryption, etc.) and each change it kept streaming just like normal. I now have my settings back to EXACTLY how they were before, but with a factory reset and changing the settings back to the same as before, it is working now. I have no idea why it broke, but on google play it seems there are others having the same troubles. I am now back in love with both my TFP and netflix service!
Kevin

HAM2 quick snow flash on boot

Hello! I just got a new unlocked HAM2 from B&H yesterday. It works really well, but one thing that is kind of weird about it is that when you boot it there is a very, very quick flash of snow (like when an older television has no signal or the HBO logo snow) right before the Huawei logo bootscreen. Otherwise, the device seems to be working normally. It has the latest stock firmware installed from box and I have done no modifications to the phone. I was just curious if anyone has this strange, seemingly harmless glitch on their phone on boot or reboot. Also, is it something to exchange it over? I guess I was just worried it was a hardware problem or something that might get worse in the future. I know I have had Linux machines that do strange things in the past when initializing video on boot, so maybe it's just a software issue with the stock ROM. Thanks so much.
Weird. I've never heard of this before.
If you just got it, maybe you could try doing a reset? Resets have fixed some bugs for me and possibly a few others.
ScoobSTi said:
Weird. I've never heard of this before.
If you just got it, maybe you could try doing a reset? Resets have fixed some bugs for me and possibly a few others.
Click to expand...
Click to collapse
Thanks so much for your response. I just tried a reset but no luck. I used the VOL UP plus POWER method on boot to do it. I just posted a few screenshots of a video I took to give you an idea of what it looks like. On the off state, two during the snow state, and one after the snow state (seemingly normal). Imagine it as a very, very fast flash. If you blink you miss it. Probably happens over the course of just half a second. Maybe it's something to do with the LCD panel initializing or something.
EDIT1: I also wanted to note that the screen does not do this when it goes to sleep or is woken from sleep. Only during the initial powering on of the device.
EDIT2: One more note, the device came with build MT2-L03V100R001C00B148 installed from factory.
deploypenguins said:
Thanks so much for your response. I just tried a reset but no luck. I used the VOL UP plus POWER method on boot to do it. I just posted a few screenshots of a video I took to give you an idea of what it looks like. On the off state, two during the snow state, and one after the snow state (seemingly normal). Imagine it as a very, very fast flash. If you blink you miss it. Probably happens over the course of just half a second. Maybe it's something to do with the LCD panel initializing or something.
EDIT1: I also wanted to note that the screen does not do this when it goes to sleep or is woken from sleep. Only during the initial powering on of the device.
EDIT2: One more note, the device came with build MT2-L03V100R001C00B148 installed from factory.
Click to expand...
Click to collapse
By "snow", do you mean static or noise? The screen looks a bit staticy or noisy in those pictures. The only thing I can think of is maybe some of the animation images are somehow corrupted. The boot animation is just a bunch of .PNG images shown in succession pretty quickly. This might explain why you see that stuff in a split second every time you boot.
Same here, as of today. I've owned mine for about 3 months, and it just did the static-y flash thing you explained. I remembered this thread, actually, so when it happened I decided to come track this thread down.
Mine is rooted and tweaked, however. Stock ROM, unlocked bootloader. Everything has been mostly fine (except my phone learned a new trick it likes: "Flip the video orientation randomly when someone's watching youtube! Yay, upside-down!"
Other than the occasional tempermental quirks, it's been running smooth. So I'm not sure of what could be causing this. But if more people state theyre having this issue, maybe it'll be further looked into!
zombunny said:
Same here, as of today. I've owned mine for about 3 months, and it just did the static-y flash thing you explained. I remembered this thread, actually, so when it happened I decided to come track this thread down.
Mine is rooted and tweaked, however. Stock ROM, unlocked bootloader. Everything has been mostly fine (except my phone learned a new trick it likes: "Flip the video orientation randomly when someone's watching youtube! Yay, upside-down!"
Other than the occasional tempermental quirks, it's been running smooth. So I'm not sure of what could be causing this. But if more people state theyre having this issue, maybe it'll be further looked into!
Click to expand...
Click to collapse
Sounds quite odd, never read about this until this thread.
As for the upside-down video, check your root tweaks or display settings.
ScoobSTi said:
Sounds quite odd, never read about this until this thread.
As for the upside-down video, check your root tweaks or display settings.
Click to expand...
Click to collapse
It is odd, hopefully it's nothing serious to worry about. It'd be a shame if it were to become a problem, as I've really been enjoying this device.
And I've been checking about the video orientation bug, but I can't think of anything I may have changed that would alter it. It's very random, and seems to only occur within MX Player. May be limited to that app only. A reinstallation might fix that, but configuring the orientation to "force auto-rotation" within the App Settings module has ceased the issue.

S21 crashing/rebooting 1-2 times/day. Any tips on troubleshooting?

I have as SM-G991U (256 GB S21 US version, stock everything but using Nova Launcher) that is randomly freezing/crashing then rebooting on me 1-2 times/day. Does android have any kind of crash log I could look at to try and figure out what's causing the problem? On the samsung forums, their support reps suggest running in Safe Mode, which I have, but it's not very useful because I can't reproduce the problem on demand and it usually happens 1-2/day, but sometimes less, so unless I just ran in safe mode all the time, that wouldn't tell me much. Plus, it would only tell me it's an issue caused by one of a hundred or so apps which, again, is not helpful.
So I'm hoping there is a crash log or something somewhere because I have no idea what triggers the crashes. The other night, it was sitting on a wireless charger, the screen wasn't on, then all the sudden it rebooted. It's not specific to any app or anything I'm doing. If there are no crash logs (which would be frustrating and disappointing), any other troubleshooting ideas are welcome!
Look for a memory leak. Typically a poorly written 3rd party apk.
Try clearing system cache.
Make sure auto restart isn't enabled...
dougleto said:
I have as SM-G991U (256 GB S21 US version, stock everything but using Nova Launcher) that is randomly freezing/crashing then rebooting on me 1-2 times/day. Does android have any kind of crash log I could look at to try and figure out what's causing the problem? On the samsung forums, their support reps suggest running in Safe Mode, which I have, but it's not very useful because I can't reproduce the problem on demand and it usually happens 1-2/day, but sometimes less, so unless I just ran in safe mode all the time, that wouldn't tell me much. Plus, it would only tell me it's an issue caused by one of a hundred or so apps which, again, is not helpful.
So I'm hoping there is a crash log or something somewhere because I have no idea what triggers the crashes. The other night, it was sitting on a wireless charger, the screen wasn't on, then all the sudden it rebooted. It's not specific to any app or anything I'm doing. If there are no crash logs (which would be frustrating and disappointing), any other troubleshooting ideas are welcome!
Click to expand...
Click to collapse
Hi mate
For logs info check here and here
You can always flash firmware , using home_csc , to avoid factory reset the phone , if the problem is system related it will help
If is app related
Try booting in safe mode to see if problem goes away...
MAX 404 said:
Hi mate
For logs info check here and here
You can always flash firmware , using home_csc , to avoid factory reset the phone , if the problem is system related it will help
If is app related
Try booting in safe mode to see if problem goes away...
Click to expand...
Click to collapse
Thanks! I'll definitely try these out. I tried safe mode, the trouble is it's not really great as a diagnostic because the phone will go from 4-24 hrs between resets during normal operation, and since a phone in safe mode isn't terribly useful, it's hard to keep it in safe mode for long enough to see if that fixed the issue, if that makes sense. And then, if it did fix the issue, it just narrows it down to 1 out of a hundred apps! But maybe I'm missing something. Is there additional information I can find if I run in safe mode that would help suss out the problem?
blackhawk said:
Look for a memory leak. Typically a poorly written 3rd party apk.
Try clearing system cache.
Make sure auto restart isn't enabled...
Click to expand...
Click to collapse
Thanks! I know how to clear cache but not how to check for memory leaks. Do you have a tool you'd recommend to do that? And I had never heard of auto restart before, so thanks for that. I confirmed that it is NOT enabled (that would have been a face palm moment!).
dougleto said:
Thanks! I'll definitely try these out. I tried safe mode, the trouble is it's not really great as a diagnostic because the phone will go from 4-24 hrs between resets during normal operation, and since a phone in safe mode isn't terribly useful, it's hard to keep it in safe mode for long enough to see if that fixed the issue, if that makes sense. And then, if it did fix the issue, it just narrows it down to 1 out of a hundred apps! But maybe I'm missing something. Is there additional information I can find if I run in safe mode that would help suss out the problem?
Click to expand...
Click to collapse
Is not easy , you just need to be methodic
See if you can find anything useful in the logs first
Reflash firmware , use home-csc , see if it help
Have you notice if the phone fails under any specific circumstances?
If that does not help and if you can really relate the problem with any specific app you may try to freeze or uninstall suspicious app and let it run for a day , Package disabler app is a good option , it is easy to enable or disable app but is not free, you could try this one , is a debloater tool , it allow you to disable app... may be easy that having to uninstall / install by hand
I'm also having the same problem. Had the phone since June, it didn't start to occur until late August, which leads me to suspect it is an update related issue.
GillBates21 said:
I'm also having the same problem. Had the phone since June, it didn't start to occur until late August, which leads me to suspect it is an update related issue.
Click to expand...
Click to collapse
I'm glad you posted today, I've been meaning to post again here because I tried troubleshooting and am still having issues. In fact, it crashed twice today when I was trying to send a text message.
I installed one of the log applications (can't remember which one at the moment) but it wasn't really helpful. They didn't seem to catch any information related to a crash even though they were logging data at least twice when it crashed.
Then I tried reflashing using home-csc using ODIN and that ended up soft-bricking my phone (and yes, I followed all the instructions and used home-csc) so I had to reflash everything and do a full factory reset. That seemed to help, reducing the crashes from once/day to once/2-3 days for a few weeks, but now it's back to ~once a day (sometimes more, sometimes less).
So if anyone has any other idea, I'm all ears. When I was reflashing and stuff, I noticed in the recovery mode (or whatever it's called) options that you can look at logs. Does anyone know if one of those logs would have crash-related data or any other ideas of what to try? This is incredibly frustrating, especially that it's persisting after a factory reset. Argh!
dougleto said:
I'm glad you posted today, I've been meaning to post again here because I tried troubleshooting and am still having issues. In fact, it crashed twice today when I was trying to send a text message.
I installed one of the log applications (can't remember which one at the moment) but it wasn't really helpful. They didn't seem to catch any information related to a crash even though they were logging data at least twice when it crashed.
Then I tried reflashing using home-csc using ODIN and that ended up soft-bricking my phone (and yes, I followed all the instructions and used home-csc) so I had to reflash everything and do a full factory reset. That seemed to help, reducing the crashes from once/day to once/2-3 days for a few weeks, but now it's back to ~once a day (sometimes more, sometimes less).
So if anyone has any other idea, I'm all ears. When I was reflashing and stuff, I noticed in the recovery mode (or whatever it's called) options that you can look at logs. Does anyone know if one of those logs would have crash-related data or any other ideas of what to try? This is incredibly frustrating, especially that it's persisting after a factory reset. Argh!
Click to expand...
Click to collapse
So what I tried to do is roll back all the default google app updates. Ex: Android system webview, Google app itself, etc etc. I factory reset it without backing up any apps (but pictures and messages etc), It was working for a few days and then it happened again. Which further reinforces my thinking that my problem is software based.
GillBates21 said:
So what I tried to do is roll back all the default google app updates. Ex: Android system webview, Google app itself, etc etc. I factory reset it without backing up any apps (but pictures and messages etc), It was working for a few days and then it happened again. Which further reinforces my thinking that my problem is software based.
Click to expand...
Click to collapse
So I'm curious why you think that means it's a software issue. If this isn't a widespread issue with the S21 and after we've both done a factory reset and still have the issue, that makes me think it could be a hardware issue. Of course, there could be some software incompatibility with an app that most people don't have installed or a bluetooth connection or something, which is why I really want to find a useful crash log (and find it rather absurb how hard it is to find a useful crash log on android, come on guys, it's a mature OS, some kind of crash log seems pretty basic!), because otherwise, it could be a ton of issues and I can't reproduce it. Ugh.
The reason is that the "few days" after the reset and restoring pictures, messages (but not apps) from backup, where there were no crashes at all (where previously it would happen at least 2 times per day).
GillBates21 said:
The reason is that the "few days" after the reset and restoring pictures, messages (but not apps) from backup, where there were no crashes at all (where previously it would happen at least 2 times per day).
Click to expand...
Click to collapse
Got it, that makes sense. I'm on t-mobile and just got an update this morning. We'll see if that improves anything because my device restarted 4 times yesterday
I havent had a crash like this since i disabled chrome and other google stuff, and downgrading google apps lol.
GillBates21 said:
I havent had a crash like this since i disabled chrome and other google stuff, and downgrading google apps lol.
Click to expand...
Click to collapse
How did you disable chrome and what other google stuff did you disable? (There's obviously quite a lot of google services that can't be disabled)
After the most recent monthly update, my phone has gone from rebooting multiple times/day to once every 2-3 days, which is more manageable but still super annoying. It is incredibly frustrating to me that there are no good tools to troubleshoot a crash (at least that I've ben able to find). Honestly, it's driven me to consider an iPhone for the first time in my life .
My trouble is back... I will be scheduling a fix with samsung soon so I can RMA it
Check the below link. This seems to be a hardware problem which got solved after Samsung replaced the motherboard.
Samsung Restart problem
So I bought this phone for my wife. Since I received the phone, after a day the phone started crashing whatever app she was on and then take you back to lock screen without having to go through a full restart process but it was definitely a restart as you would need to enter your pin again as opposed to fingerprints.
Since it was within 15 days of purchase I returned and reordered another one from Samsung, and to my surprise exact same issue. What are the odds of having two brand new phones having exact same issues.
This leads me to believe it must be a software issue. I just received this 2nd new phone last Friday.
Yeah, I think what I was experiencing was a hardware issue (it definitely went through the full restart process, not what is described in the previous post). And from the link posted by sandystays above, it looks pretty common. I contacted Samsung support and was not impressed at all. They walked me through a number of troubleshooting steps that weren't helpful then had me take my phone to UBreakIFix. I did, they ran a diagnostic and their tools couldn't find anything wrong so they said Samsung should replace it.
Contacted Samsung, told them I had taken it in. They said I needed to take it to a technician (again, right after telling them I just had). They then said, oh, you'll have to mail it to us and you'll get your phone back in 7-10 business days. Their suggestion for what to do for a phone in the meantime? Buy a prepaid phone then return it when I get my phone back (which a) is unethical and b) wouldn't work anyways since they're locked). Ridiculous. They also admitted that this is a very common problem, so I asked why they just won't send me a replacement device if it's so common to which they had no real answer, just "that's our policy".
Eventually, I contacted T-mobile (my carrier) and was very pleasantly surprised. After me telling them the issue and the steps I'd taken to troubleshoot it, they sent me a replacement phone (recertified, but still) that arrived in 2 days. WAAAYYYY better than Samsung. The entire process made me a bit jealous of my wife's iPhone. If she had had a similar issue, we could have taken it to an apple store and not had the whole "our policy is that you have no phone for 7-10 business days" nonsense from Samsung AND the backup and restore process is still way better on iPhones than on any android I've ever owned. How there is no easy and reliable backup/restore mechanism on android after so long is beyond me.
Bottome line: if you have a similar issue, it's very likely a hardware problem (my replacement phone has been fine for 3 days now). And avoid Samsung support if you can!
dougleto said:
Yeah, I think what I was experiencing was a hardware issue (it definitely went through the full restart process, not what is described in the previous post). And from the link posted by sandystays above, it looks pretty common. I contacted Samsung support and was not impressed at all. They walked me through a number of troubleshooting steps that weren't helpful then had me take my phone to UBreakIFix. I did, they ran a diagnostic and their tools couldn't find anything wrong so they said Samsung should replace it.
Contacted Samsung, told them I had taken it in. They said I needed to take it to a technician (again, right after telling them I just had). They then said, oh, you'll have to mail it to us and you'll get your phone back in 7-10 business days. Their suggestion for what to do for a phone in the meantime? Buy a prepaid phone then return it when I get my phone back (which a) is unethical and b) wouldn't work anyways since they're locked). Ridiculous. They also admitted that this is a very common problem, so I asked why they just won't send me a replacement device if it's so common to which they had no real answer, just "that's our policy".
Eventually, I contacted T-mobile (my carrier) and was very pleasantly surprised. After me telling them the issue and the steps I'd taken to troubleshoot it, they sent me a replacement phone (recertified, but still) that arrived in 2 days. WAAAYYYY better than Samsung. The entire process made me a bit jealous of my wife's iPhone. If she had had a similar issue, we could have taken it to an apple store and not had the whole "our policy is that you have no phone for 7-10 business days" nonsense from Samsung AND the backup and restore process is still way better on iPhones than on any android I've ever owned. How there is no easy and reliable backup/restore mechanism on android after so long is beyond me.
Bottome line: if you have a similar issue, it's very likely a hardware problem (my replacement phone has been fine for 3 days now). And avoid Samsung support if you can!
Click to expand...
Click to collapse
On the second phone I still have the 2wk window to return. I am contemplating if I should just return altogether. I had bought an s21 Ultra as well and that seem to be working OK.
Two s21+ phones with same issue, what are the odds of hardware problem? But what if it is the entire batch that is bad.
isiddiqi said:
On the second phone I still have the 2wk window to return. I am contemplating if I should just return altogether. I had bought an s21 Ultra as well and that seem to be working OK.
Two s21+ phones with same issue, what are the odds of hardware problem? But what if it is the entire batch that is bad.
Click to expand...
Click to collapse
Your issue sounds different to me. Mine definitely fully rebooted, I have no idea what is going on with yours, it sounds like your crashes are locking the phone or something, that could definitely be software. Good luck!

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