[Q] ActiveSync quit working, can't get it to reconnect - AT&T Samsung Galaxy S II SGH-I777

I've had Microsoft Exchange ActiveSync set up on my phone for a few weeks now. Over the past weekend I noticed that it quit working. When I opened up the email app it said something to the effect of it wasn't connecting to the server. I deleted the email account and tried adding it in again, but it just won't connect. I will put in my email account and password and it'll eventually say it couldn't connect and there is a button to manually edit the setting. When I click that It shows the server as pod51010.outlook.com. I know this is the correct server and since I didn't put it in it must have been able to successfully find the server, just will not allow me to connect for whatever reason. I have co workers that are using other android phones(HTC inspire, Samsung Stratosphere, Google Nexus) and none of them have the issues. It's just my phone.
Anyone have any idea what's happening?
EDIT: I also check my Captivate and it no longer works, So maybe its just a selection of Samsung phones.

Related

HELP: Sync over the internet ???

Is it possible to sync using activesync over the internet without running an exchange server? I'd like to be able to sync my XDA while I'm out and about to my PC at home.
:shock: :?: :?:
been trying to do the same for ages , but never found out how to do it
It can be done, under a few conditions:
1. You need to have a static IP address for you PC
2. You need to install Pocket Hosts or a similar free utility to map the WINS host name to your PC's IP address.
3. Your carrier / ISP must not have a firewall that blocks ports 5678 or 5679 (T-mobile seems to block this)
Remote active sync was designed with a local area network in mind and it is configured to connect to you computer by using the WINS name and not using an internet based DNS name. When you connect over an internet connection from your XDA, it is not able to find you PC.
If you install a free utility such as Pocket Hosts (http://zimac.de/cestuff.htm) you can configure the Pocket PC to be able to find you PC. This utility will allow you to configure you Pocket PC to map your PC Name to an IP address (similar to the HOST file on a Windows based PC)
Before I had the unlimited GPRS plan, I created a dial up connection to an ISP on my PocketPC Phone and it works perfectly. However, when I try the same thing over the GPRS connection, it does not work. From my end, it looks like T-Mobile blocks ports 5678 or 5679 on their firewall, which are the ports that remote active sync uses to complete the connection. (It looks like it is about to work, but then fails to complete the connection)
I have tried to convince t-mobile to fix this, but they keep claiming that it will not work out of the box, they don't know how to make it work, and they won't support it. They try to "upsell" me the sidekick or other device. I can't seem to get through to the right people. It seems crazy that a setting on their end blocks us from being able to sync over the air. After all, what is the point of a data connection if you are still restricted to using a cradle to sync. I understand that they don't want to support this and walk people through setting this up, but blocking the functionality seems pointless.
Anyone tested this on ATT? With number portability starting, I may have to explore other options. Anyone have an in at T-mobile that can get them to open up these ports on the firewall?
try www.yahoo.com
get an account (if you don't have one already)
login -- click on mail
the click the tab for addresses
on the next line to the right you will see the word "sync"
this will take you to download intellisync for yahoo
then follow instructions
sync you pda and your good to go, you will have your info on the internet and sync from anywhere
one more thing if youown a palm os and a pocket pc pda and you want to have both devices with same info (contacts, mail, notes etc. etc.)
the change the settings on your intellisync for your other device and resync
hope this helps it did for me...
Hi, I'm from the Philippines and my Network is SMART Communications. I tried synching with my active sync via GPRS but it seems it can't find my PC eventhough I used Pocket Hosts utility. It seems they block the port too. Anybody from Smart to please open the gate for us.
I've setup up my Win2k PC as dial-up server. And with the help of the Pocket Hosts utility, I can now be able to sync my Outlook over the air. But the call charges is killing me.
Jose
I've been investigating this myself too - and have to say T-Mobile's attitude is also alive and well here in the UK on O2 (via crapphone-whorehouse data support team).
I was actually shouted at by one of their 'tech' guys when I tried to persuade them that it could technically be done, but I needed to find out whether they were blocking the relevant ports. He eventually hung up on me! Fantastic service, eh!
I've been trying to get ActiveSync working over the Internet for the past few days and have finally managed to get it to work reliably. There are a couple of things that I have found...
Firstly, at least one of the ports required for ActiveSync does seem to be blocked when using GPRS (Vodadone UK in my case). Setting up a normal dial-up ISP connection results in first time connections to ActiveSync every time. It would be nice to know why there is problem over GPRS.
Secondly, my device was still connecting as Guest. Whilst reading through various other forums I found a fix that seem to work for this but it involves deleting a registry key. I wouldn't recommend it as I have know idea what else this key might be used for but it certainly solved the problem for me. The key I removed is HKLM/Ident/Username value is guest. The key is replaced automatically at some point (maybe after a reset) so if it stops working, you have to go and delete it again! There must be a better way....
That's great information, thanks.
I now have my device remote synching!
Just to summarise my steps to get things working on my XDA II:
1) XDA: Set up new work connection (don't you just hate the organisation of conenctions...) to a dial-up ISP over GSM, as O2 UK also block the ports required for activesync.
2) PC: Open sockets 990, 999, 5678, 5679 on my firewall
3) XDA: Use pockethosts to set up the IP address for my PC name
4) XDA: Change HKLM\Ident\User from guest to my normal PC logon user id
5) PC: Set allow network connections in activesync
6) XDA: Manually Connect to the ISP connection
7) XDA: Open activesync and click synch - away we go!
As an update to this, I had to do a full restore at the weekend after loosing all my data on the XDAII. The problem was not related to these changes but it made me look again at the Ident key. There are two keys normally like...
HKLM/Ident/Name Value<Your chosen PDA Name>
HKLM/Ident/OrigName Value<Pocket_PC>
This time I changed only HKLM/Ident/OrigName to the same value as in HKLM/Ident/Name and it connected first time. Also, this value does not seem to be reset unless you do a hard reset on the device. This may be better than changing the Username value though I have yet to try either on another computer where my preferred connection should actually be as a Guest.
Got it working
Thanks to andyclap's suggestions I finally got it working. It looks like T-mobile does not block any ports, but without the registry hack the error I got was the same as when I tested this over a dial up connection and blocked the ports on my firewall.
The other change since my last post is that I am using WM2003 and it requires you to set up a VPN connection to the PC instead of just using PocketHosts for the name resolution.

Verizon Touch pro, some questions, have some issues (email, bluetooth), please help..

Well. I love this thing. I see people *****ing about video play back quality and blah blah blah....but really, im amazed with this thing.
I have a couple of things i need to get worked out. Im a friggen power user with my devices and like to not only use everything, but have it working like it should.
First issue....
I have 2 web mail accounts set up in my phone. Gmail and yahoo. the Gmail account gives me my notifications of new mail, but the yahoo account doesn't. Ill get an email in my yahoo account, my phone gets it at some point but doesn't tell me it came, and it shows the message as read already. Any suggestions?
the second issue has proven to be a b#tch. I cant get bluetooth syncing via active sync on my bluetooth dongled pc working. Ive put alot of time trying to figure this one out and it is a pain. I dont know where the problem stems from.....my pc's bluetooth stack, active sync on the pc, active sync on my tp, or bluetooth config on the tp.
Please help.
*Darth Grouper*
YL Groper said:
First issue....
I have 2 web mail accounts set up in my phone. Gmail and yahoo. the Gmail account gives me my notifications of new mail, but the yahoo account doesn't. Ill get an email in my yahoo account, my phone gets it at some point but doesn't tell me it came, and it shows the message as read already. Any suggestions?
Click to expand...
Click to collapse
Don't know waht the issue is with this. I knwo you can only have 1 active profile that shows email count on the tab, but if you go to the email screen on the right side should list all unread email for each account.
YL Groper said:
the second issue has proven to be a b#tch. I cant get bluetooth syncing via active sync on my bluetooth dongled pc working. Ive put alot of time trying to figure this one out and it is a pain. I dont know where the problem stems from.....my pc's bluetooth stack, active sync on the pc, active sync on my tp, or bluetooth config on the tp.
Click to expand...
Click to collapse
Active Sync doesn't support bluetooth connections last time i checked. Closest thing you'll probably be able to do is find out what COM port your bluetooth dongle is using, set active sync to use only that COM port under connection settings, pair, and try to sync, but i think its required to use the USB cable.
Reistlehr said:
Don't know waht the issue is with this. I knwo you can only have 1 active profile that shows email count on the tab, but if you go to the email screen on the right side should list all unread email for each account.
Active Sync doesn't support bluetooth connections last time i checked. Closest thing you'll probably be able to do is find out what COM port your bluetooth dongle is using, set active sync to use only that COM port under connection settings, pair, and try to sync, but i think its required to use the USB cable.
Click to expand...
Click to collapse
I can only get it to work on USB and it's only on the USB ports on the back of the tower.
I have never used a cable to sync my Pro. Been using bluetooth on my Gen 1 Dell XPS since day one. I do recall on my iPaq 4700, for some strange reason the first time I had to use a cable after that worked fine. Use your computer to search for services on a device (Pro), once it finds the services and you pair it you should not have any problems.
Well, since it is possible to have a BT sync I would first make sure you can connect the phone to the computer.
You'll need to turn BT on for the phone and set it to visible mode so the computer to see it. Then follow the steps. Of course make sure your computer's dongle is working.
If you get a BT link then mess with active sync settings. Particularly see if the 'allow advanced network..." box is checked on your phone. For me if I keep it checked it won't work over USB, but BT may be different. The best I can offer you is to experiment and google.

Anyone else having problems with Exchange Push?

Pleased with the Galaxy S2 so far but it appears to be having problems with push email from my company's email account. It's Exchange 2003 (I think) set up to use ActiveSync.
No notifications of new email is received until the email account is opened on the phone at which point it refreshes and finds the email. Bit frustrating, it worked fine on my Nexus One.
Cheers,
Dave.
ive got mine set up to exchange 03 at work, it does push through some times, but not always, doesnt seem to be as fast as iphones connected same way which come through almost immediately - although i believe this may be down to using our work wireless as well which doesnt connect to exchange - so maybe its trying to use the wifi to connect to exchange and bottling it, and not using normal packet data to push through?
Working pretty well for me connecting to Exchange 2007. Every now and again I loose push and there will be a "unable to open connection due to security error" when I go into the app after which it will refresh.

Can't set up new Google Account to sync

I'm trying to set up a new Google account on my Hero to replace the one I've been using, but every time I try to add one it says "Error: Can't establish a reliable data connection to the server." I've been trying it for the past 2 days and it never works. I've tried it over 3G (which works fine when I try to navigate to other websites in the browser), as well as WiFi (which is also working), but it keeps saying it can't connect and that my phone is not "provisioned for data services." Does anyone know what's going on?

No Account Sync + WiFi Failure

Until 2-3 days ago, both my Google account sync on my phone and WiFi connectivity worked. However, both of these have now failed. I am not sure they are linked, but I assume they are considering the problems surfaced at a similar time.
1) Gmail doesn't work - the app opens, but does not download or send emails. No error message appears, it just does nothing. I press refresh to no avail. Going onto the Play Store and again encountering account sync failure made me realise it was an account wide and phone problem and not just Gmail.
2) Whilst my data connection works (and therefore the above account sync problem is not one of connectivity), the WiFi connection that worked up until 2 days ago does not work anymore. It is a hotel network, but rather than redirect me to a login page it sends me to a single page (not the login page) and does not allow any other sites. The problem is most probably down to my phone as the WiFi network and login works fine on my PC and for everyone else in the hotel.
Any ideas as to how to resolve this?
Thanks
SeaTan said:
Until 2-3 days ago, both my Google account sync on my phone and WiFi connectivity worked. However, both of these have now failed. I am not sure they are linked, but I assume they are considering the problems surfaced at a similar time.
1) Gmail doesn't work - the app opens, but does not download or send emails. No error message appears, it just does nothing. I press refresh to no avail. Going onto the Play Store and again encountering account sync failure made me realise it was an account wide and phone problem and not just Gmail.
2) Whilst my data connection works (and therefore the above account sync problem is not one of connectivity), the WiFi connection that worked up until 2 days ago does not work anymore. It is a hotel network, but rather than redirect me to a login page it sends me to a single page (not the login page) and does not allow any other sites. The problem is most probably down to my phone as the WiFi network and login works fine on my PC and for everyone else in the hotel.
Any ideas as to how to resolve this?
Thanks
Click to expand...
Click to collapse
Clear data from Google framework services..delete your google account..reboot ..add your Google account again..and do this on your data network..coz for WiFi you need to contact the admin of your hotel..
Sent from my GT-I9300 using xda app-developers app

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