Does anyone else have a bent silver boarder (champagne Prime) around the charging port? I have never dropped my tablet. I have only charged it once. It is still in the plastic lining that it came in, awaiting its case. I have no idea how it could have possibly been bent. I have heard of accidentally opening a case with the charging port cutout while still connected to the charger, but I don't have a case yet.
Yes, I have a dent at the charging port that didn't allow me to dock the Prime.
I have no idea how it was dented (I treat this thing like a baby), but I have ordered a hard case for it and now keep it docked when I put it in its soft case.
The metal around my charging port on the glass side got bent by the connector in the keyboard dock somehow. I've had it docked for about a week, took it out just now, saw it, and bent it back into place. Worrisome, but don't think it'll affect anything.
Sent from my Transformer Prime TF201 using Tapatalk
Dysrhythmic said:
Does anyone else have a bent silver boarder (champagne Prime) around the charging port? I have never dropped my tablet. I have only charged it once. It is still in the plastic lining that it came in, awaiting its case. I have no idea how it could have possibly been bent. I have heard of accidentally opening a case with the charging port cutout while still connected to the charger, but I don't have a case yet.
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Yes, the prime, including the transformer have very thin piece of metal around charging port. If you stress it in anyway such as barely dropping it, it will bend at that place. Since it's so soft there, you can just bend it right back into place, but I would try not to drop it
Mine is on RMA because of a very thin piece of metal above the left dock, but below the glass was missing. I didn't drop it. I had it 4 days and just noticed it didn't quite look the same. With the way the undercarriage folds under I was more worried about pixels light bleed and all the other potential issues that I just didn't pay attention.
Wasn't dropped either, so we shall see what Asus says.
A case is on order lol.
Lol yet another quality issue...
Mine was bent after a day of using it, no dock, never charged
mine was bent from the moment i took it out of the box.. but it not bad so i didnt think of it too much..
Mine has this issue as well I already posted about it here.
http://forum.xda-developers.com/showthread.php?t=1445024
Mine too!
It must be caused by the dock. Mine has it too.
The prime I just RMA with Asus (screen issues) also has the metal near the glass on the charging port bent. Also the plastic cover on the USB comes off easily when pulling the usb out of the charger adapter.
Yeah I had this. I think though it was caused by the way i hold mine with my left hand in portrait mode. I carefully straightened it and try to be more careful!
Sent from my Transformer Prime TF201 using xda premium
Related
I just messed up(bent) the metal around charging port of my TFP. i had my tablet connected to charger cable with asus sleeve cover on it. ignoring that the charger cable is still connected i tried to open the sleeve gently and i quickly realized that cable is still on(as i was unable to fold the sleeve cover completely to the back of the tablet) and disconnected the cable. Then i discovered that upper thin metal strip on charger port got bent(upwards) pretty badly and the lower metal parts got small dents. i didn't even apply much stress when opening the sleeve cover. the metal seems to be pretty delicate particularly the upper strip as i adjusted it with my fingers without needing to apply much stress.
so keep this in mind when using any kind of case while charging cable connected.
Lol! It happened to me once but the connector got ejected when I closed the cover again.
Luckily nothing broke
pratapkiran said:
I just messed up(bent) the metal around charging port of my TFP. i had my tablet connected to charger cable with asus sleeve cover on it. ignoring that the charger cable is still connected i tried to open the sleeve gently and i quickly realized that cable is still on(as i was unable to fold the sleeve cover completely to the back of the tablet) and disconnected the cable. Then i discovered that upper thin metal strip on charger port got bent(upwards) pretty badly and the lower metal parts got small dents. i didn't even apply much stress when opening the sleeve cover. the metal seems to be pretty delicate particularly the upper strip as i adjusted it with my fingers without needing to apply much stress.
so keep this in mind when using any kind of case while charging cable connected.
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Post a piccy ?
****, happened to me too, i have a 2 year warranty from office depot though, so i'll probably switch it out in the future. As of now it's not causing any problems but just knowing it's there kinda bugs me. Stupid case, it's supposed to protect my tab not mess it up!
Yikes, thanks for the heads up!
Sent from my Transformer Prime TF201 using XDA Premium HD app
I always try and keep that little protector that came with the prime when i first got it in the port.
Yeah, I'm always really careful when I disconnect the TFP from its charger..
Sent from my Transformer Prime TF201
mdemons12 said:
I always try and keep that little protector that came with the prime when i first got it in the port.
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Same thing here. If its not charging, it has that protector in it. When it is charging, I put the protector clipped to my case.
Autobots, roll out! Sent from my Transformer Prime!
This happened to me but somehow it is slightly bent the other way (inwards). Luckily the charger and GPS dongle still fit!
I noticed that this happened with mine a couple of days ago. Luckily, its pretty easy to bend it back, but I'll just have to be careful about it from now. I didn't even know that's what caused it.
I am having a problem with the prime casing.
Its kinda hard to explain so i made some pictures. What should i do?
Did you receive it that way? It is strange, especially since I don't think the charger would be nearly strong enough to bend the aluminum....sounds like an rma
Sent from my SCH-I510 using Tapatalk
Call ASUS, ask the representative for an email address to send your photos to and/or how to proceed. You souls be able to get an RMA. You could return it to the store though for a replacement or refund.
I am a bit worried about the bend because it might be stressing the glass (last thing I want) along with the discoloration (no idea what is causing it but its ugly and I don't like spending $500 on something like that.)
I could be wrong....but didn't you post this?
http://forum.xda-developers.com/showthread.php?t=1494021
Looks like self inflicted? and would explain the damage.....
So Lets Review:
You dropped your prime
Noticed Damage
Maybe you can find someone that can help you bend it back so that it does not stress the glass.
Also might have been able to tie these 2 threads together.
slayer69 said:
I could be wrong....but didn't you post this?
http://forum.xda-developers.com/showthread.php?t=1494021
Looks like self inflicted? and would explain the damage.....
So Lets Review:
You dropped your prime
Noticed Damage
Maybe you can find someone that can help you bend it back so that it does not stress the glass.
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Click to collapse
J
First up, the drop was face down so it would not have discolored the back.
Second up, the drop was face down and nothing was plugged in. Thus, that wasn't what damaged it. Besides, the drop happened BEFORE (like a week) that this damage was noticed. (Im not entirely sure how this happened.)
And third up, while I showed the bent metal, I was more worried about the pressure that it might be exerting on the glass.
And finally, I am worried about why the back is discoloring which is NOT user damage.
Looks to me like something's eating away a protective coating...
Have you handled your Prime after coming in contact with rubbing alcohol or anything similar? (like Germ-X)
And you can bend the little piece of metal above the charging dock back, it's not doing anything to your screen. Mine got bent when I started my opening process right in that spot and went right back with no problem...
buxtahuda said:
Looks to me like something's eating away a protective coating...
Have you handled your Prime after coming in contact with rubbing alcohol or anything similar? (like Germ-X)
And you can bend the little piece of metal above the charging dock back, it's not doing anything to your screen. Mine got bent when I started my opening process right in that spot and went right back with no problem...
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How did you bend it back?
And no, it has not.
i500 said:
How did you bend it back?
And no, it has not.
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With my fingernail
The tablet feels sturdy and all, but aluminum is ridiculously soft and light (why it's used).
Again, mine happened when opening the tablet and so was bent the other direction, but it didn't take anything at all to shape it back.
"... and here you can see it's not bent..." much lol
uncontrollably lulzing at the next coupl'a comments
buxtahuda said:
With my fingernail
The tablet feels sturdy and all, but aluminum is ridiculously soft and light (why it's used).
Again, mine happened when opening the tablet and so was bent the other direction, but it didn't take anything at all to shape it back.
"... and here you can see it's not bent..." much lol
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What hand strength! So dreamy!
Screwedupsmitty said:
What hand strength! So dreamy!
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Well practiced ... uhh ... fingers??? You know, from all that tapping on the screen!
it happened to me too...I didn't notice notice by the 3rd week of using it. It must be bent when charging it, or it was shipped that way....anyway, the aluminum is very soft. I probably bended by the charger's adapter.
I've also bent mine back into shape, I think the charger bent it, as it was within days of getting the thing, long before I ever dreamed of opening it. I also used my finger.
Sent from my Transformer Prime TF201 using xda premium
i500 said:
I am having a problem with the prime casing.
Its kinda hard to explain so i made some pictures. What should i do?
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Click to collapse
my first prime had that also I thought it was from opening and closing the dock but my new one hasn't budged even in the dock. I am now thinking that it came that way ( I noticed it 2-3 days after I got it). I now think that maybe it happens in the factory if they dock them to load the OS or do diagnostics of some sort before shipping them and the tech just isn't careful docking or undocking.
mmilestone said:
Well practiced ... uhh ... fingers??? You know, from all that tapping on the screen!
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Lmfao..watching all them "special" movies n videos. No wonder he told me he keeps an arsenal of cleaning cloths lmfao j/k
The discoloration looks like the tablet was set on a surface and moved around to me.
Sent from my Transformer Prime TF201 using xda premium
Haro912 said:
The discoloration looks like the tablet was set on a surface and moved around to me.
Sent from my Transformer Prime TF201 using xda premium
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Yeah, looks that way to me as well. Man, you really did a number on this one in a short period of time, eh? Lots of scuffs and scratches on the back, bent charge port on the front....
Hard to believe it just happened on its own accord. Those are the typical scuff marks you would see on brushed metal that had been rubbed and scraped. And the scratches on the back are pretty bad as well.
I have the bent charge port as well. Looks like the HDMI port is bent up as well. The cable connections are very loose, and I'm sure this is part of the cause. I have been struggling with the HDMI port since it stopped working lately, but it very surprising how this could happen so easily.
Sent from my Transformer Prime TF201 using Tapatalk
zektor said:
Yeah, looks that way to me as well. Man, you really did a number on this one in a short period of time, eh? Lots of scuffs and scratches on the back, bent charge port on the front....
Hard to believe it just happened on its own accord. Those are the typical scuff marks you would see on brushed metal that had been rubbed and scraped. And the scratches on the back are pretty bad as well.
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A diamond backed tf700 is too expensive
clenz said:
I have the bent charge port as well. Looks like the HDMI port is bent up as well. The cable connections are very loose, and I'm sure this is part of the cause. I have been struggling with the HDMI port since it stopped working lately, but it very surprising how this could happen so easily.
Sent from my Transformer Prime TF201 using Tapatalk
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Did I mention my headphone jack is as loose as a 60 ye- never mind. I'm sure you get the picture.
Hi all,
Today I suddenly noticed a click sound when putting my keyboard on the side and I found out that the case on the side of the hinge would come apart with little force.
It is easily replicated when you push the hinge push the hinge to the bottom and while holding the back case.
The problem is shown on the video below,
http://youtu.be/XS9zTEvvbzk
now, is it normal ? it seems like there are no screws holding that part together so it seems like it is bound to happen!
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For the Fix
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Just curious, how long have you had the dock? And how often do you connect and disconnect the prime from the dock?
My guess (and it's just a guess) is that the chassis on the edge uses snaps to keep the plate seams together. If this is true then it could be that something caused the snaps to break.
From what you're showing in the video, it definitely does not seem normal to me. I'm really hesitant to reproduce the issue with my own dock, so hopefully someone else in the forums whose had experience opening up the keyboard will provide some insight. In the meantime, if I were you, I would avoid any actions that would forcefully pry apart the chassis edge like that; it could aggravate the problem.
like i said, I barely need to use any force at all, just a a very small push.
I also figure out that the position of the hinge makes a difference as well.
If the hinge is in the "closed" position (imagine tablet docked with screen closed), it will not snap open.
it's when the hinge is opened up, the problem appears.
oO_SwooP_Oo said:
My guess (and it's just a guess) is that the chassis on the edge uses snaps to keep the plate seams together. If this is true then it could be that something caused the snaps to break.
From what you're showing in the video, it definitely does not seem normal to me. I'm really hesitant to reproduce the issue with my own dock, so hopefully someone else in the forums whose had experience opening up the keyboard will provide some insight. In the meantime, if I were you, I would avoid any actions that would forcefully pry apart the chassis edge like that; it could aggravate the problem.
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Anyone ?
just a yes or no so I can try to return it !
babadudu said:
Anyone ?
just a yes or no so I can try to return it !
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Two weeks ago I started having this same problem. The slightest pressure pops it right back together. I don't know that I'll bother to return it. I would assume there is a good chance they all do, and that it may have something to do with the way we insert it and remove it from the dock.
I just noticed this problem the other day. It does it about half way when opening or closing. Kinda like the pins of the hinge push it open just a little.
Sent from my Transformer Prime TF201 using XDA Premium HD app
looks like it's not just me then, i am baffled that they didn't design screws to keep it together......
I have the same issues. The dock is generally just not well made. the back panel is too flexible, it pops open at the edges, and Ive noticed the hinges have gotten looser, and have a dead spot now, where the tablet can flap back and forth, similar to most laptops.
Same problem here. Just went to the shop on saturday and they sent it to Asus. Don't know yet, what happens.
Bought the prime about 10 weeks ago, so they don't want to exchange it without sending in here in Germany. I just wish there'd be ASUS-stores like Apple stores, where this would have been handled more easily...
As someone who has taken their dock apart to see what makes it tick i know there are several hidden screws inside the dock part of the keyboard (under a black sticker, hard to see or find if your not looking) that help hold the hinge together. i found my screen protector was adding pressure on the dock and removed some of the material so everything fit better tho after doing what i did i dont really recommend it to others.
I too am rather unimpressed with the construction of the dock however im not going to worry too much about it, if it gets too flimsy for my liking ill just take it apart again and tighten things up again.
I had this once but i just pressed it toghether slightly and it never happened again.
Pileot could you make a small video or take pictures of the screws you did tighten to make it better?
This just happened to me last night and I'm very deeply saddened.
I take the tablet out of the dock about once every two days, Max. I've had the dock for 12 days now. C1OKA to start the S/N. Amethyst. Bought it from Amazon 3/2.
No screen protector, no added weight. I noticed it happened when I grabbed the dock with the tablet open by the Asus sticker on the keyboard, with my hands on both side of the touchpad.
Entire backend popped open, both hinges, and alongside the bacl under the tablet slide.
Im going to see if Amazon will take it back and exchange otherwise Asus will get my backend fixed.
Any ideas to those of you who have opened it that will keep it in place? i don't want to put tape on it. But i understand the weight of the tablet in the dock fully extended changes the center of gravity putting more pressure on the bottom of the dock and if it only has tabs that is the reason it is popping open.
No breaks cracks scratches damage of any kind.
I too have a clicking dock.
Got the same problem with mine. It's only a month old and it seems to be the way I hold it whilst docked. I tend to hold it one handed by the black sticker whilst opening it with my left hand. Gonna send it to asus for a repair as it seems the catch as snapped. ANOTHER desgin floor.
Is there not a screw underneath the rubber ?
Sent from my Transformer Prime TF201 using xda premium
My docking station was also having this issue. THere's screws under the rubber feet of the dock. I had to tighten both screws near the hinge down and that resolved the hinge splitting. Who knows if it'll happen again, but it's a pretty simple fix.
Hi,
No issues with the dock whatsoever, however I did notice that at a 45degree angle the prime just closes by itself. Not sure if it was like that from the beginning but it seems like opening and closing does loosen the hinges hold a bit.
Anyone experienced this?
Hinge FIX
I meant to write this a few weeks ago.
So I have a C3 keyboard....My C1 from Amazon worked great for 13 days...then it "popped" at the hinge and i was like...oh ****...
In the pictures you can see where it pops and the hinge came apart.
What I found was the little old chinese lady who put these together on that specific day must have had a serious case of Arthritis....when i examined underneath the rubber feet, both screws on both sides were completely unscrewed. I got the right sized 6 star driver, popped the hinge back together (especially underneath the hinge-release area in the middle of the keyboard), and screwed them in but didn't overtighten. I checked to make sure the dock wouldn't pop out again by placing tablet in and holding it on both sides of the trackpad and it didn't pop open. Voila! Put a dollup of rubber cement on pads, stuck them back on, and let it dry. Happy again! I hope this works for you guys.
edit: screws are Phillips head, not 6 star. opened rest of dock with 6 star (not necessary for this fix); sorry for confusion. PS super glue works well too if no rubber cement
Your images are dead.
And they're back.
Perfect, thank's a lot. I had the same problem, and your solution worked 100% for me as well.
Hi all,
just wanted to share an experience of mine with the dock, and how I resolved it...
When the screen was closed, if either side of the prime was pushed against the dock, i heard almost a cracking noise... due to some of the threads on here that got me a little worried.
I noticed the hinge had a bit to much 'give' when wobbled up and down,
I then started to open the dock.
I first removed the rubber pads on the bottom (which hide screws) one of these pads (nearest the dock connector) came off WITH the screw attached to it!!
low and behold, the screw on the other side was lose too! I put the screws back in and tightened them (if you are going to do this be careful not to over tighten them) all those nasty noises are now gone
effectively, the docking port was not being supported because of this... I wonder if this is the cause of some of these broken screens??
Steve
I am looking at buying the dock but I wonder if a screen protector would be good in protecting the screen against these cracks that the dock may cause. Another idea I had is to maybe put some foam tape along the sides just so its a bit softer for the screen to lay on and gives it a little extra space so the keys don't come near the screen. I really want the keyboard cos honestly I hate most software ones.
Its obvious but
Whys that?
step one. remove rubber feet for dock,
step two. notice the 2 screws at the back (nearest docking connector) are lose
step three, tighten screws with a clockwise motion
step four, re-attach pads
If it needed pictures I would have provided pictures
But I will take some later and turn this thread into a how to
copc said:
Its obvious but
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Click to collapse
im having this exact problem.. it sounds like sand between dock and tablet, scratching the tablets screen -- very creepy lol.
gonna try the screw thing right away, reporting back later.
EDIT: Yay it works! No more creepy noise
Asus you fail big time!
Sent from my Transformer Prime using Tapatalk 2
I was reading this thread and remembered how my dock hinge was getting a bit loose and how annoyed I was with it. As soon as I read this thread, I thought, let's have a look. To my surpise both screws were almost fully unscrewed. Screwed the up not overly tight and the hinge is once again as it was the first day. Unbelievable.
Many thanks to the OP for a good hint.
I had the same noises and after checking and tightening the screws it's gone. 2 of the 4 screws were loose.
Thanks for the hint.
Thanks
Thanks given
For all clarity i have question to you, what color is ur prime?
Amethyst grey i expect right?
It is not very clear but what color is the hole under the soft pads? and can u tell me if it is plastic or is the hole also aluminium?
My CG dock also had the two screws on the hinge side backed out. The adhesive material stayed on the dock instead of the rubber foot so it wasn't readily apparent. But, when I pressed a screw driver through to the head of the screw, one of the two was obviously ready to fall out, fully unscrewed. The other may have had a turn or so engaged. Tightened them and no more creak on that side.
I haven't checked the two opposite the hinge side yet, but a quick squeeze does cause creaking there too.
Sent from my VS910 4G using Tapatalk 2
One of the screws actually inside the dock came out of mine and was subsequently lost. Anyone know what exact size these screws are, or where to get some replacements?
Sent from my HTC Vision using xda premium
I recalled reading about this last month as well, but that thread fell way down right after that.
http://forum.xda-developers.com/showpost.php?p=24721206&postcount=18
I LOL'ed after seeing this.....removed the paws.....and the screws came out with them....not even a little tight....scary but fixed...thanks op!
I opened the rubber feet and noticed that both the screws were completely out. Tightened them and put the rubber feet back. Checked the front screws and they were good.
Haha well both of my back screws came out with the pad... My tablet still 'wobbles' some when docked, even after tightening them... Hmmm =/
Thoughts?
Wow they came out with the pads. Totally fixed the creaking. and the fact that it would separate when held by the corner. I too have the wobble but only at the most widely opened point when gravity pulls it down, but we all know its top heavy. I would have added more battery to the base totally max it out. The damn thing is 60% empty. Not that Im complaining about battery life its amazing. But the balance when opened would have been better and would have approached 24 hour battery life which is the ultimate goal.
so, i go to unplug my prime today from it's usb charging cable, and out falls a little grey, thin piece of plastic that is clearly used for something to do with the pins. upon further inspection, it is a broken piece that came out of the prime itself. I'll try to upload a pic. anyone experience this unbelievable crappiness?
Ouch. That looks like the plastic piece that keeps the pins aligned and separated inside of the Prime itself. This is NOT good.
Hopefully it's out of the charger cable and not the tablet itself. It is part of the pin structure.
Edit - on further inspection of your picture and looking at my charging cable and charging port it appears to be part of the tablet. Looks like you'll be in RMA hell like me very soon (See my blacks turned to red thead).
yeah its out of the prime itself....rma here i come
Rma process has been great to me, they received it on the 24 completed wifi fix today and I will get it on Thursday. Not how long it would take for that fix
Sent from my EVO using Tapatalk 2
I hate how the charger doesn't sit steady in the port because of the curved edge of the Prime.
I think this could be caused by that, maybe the charger plug bent and broke off that piece inside the tablet.