Related
Good Day,
For those users who are suffering from the "Random Lockup or Screen Corruption" problem after the ICS update we are currently finalizing our replication efforts along with a final fix. We have identified two issues that could potentially cause this problem and will start contacting a subset of users who have already reported the problem for further testing and system level information.
Issue -
1. System might randomly lockup or generate a blind screen effect after the ICS update. I have received a few reported cases matching this behavior and we will be in contact with most of you in the near future.
a. If we do not contact you directly, it does not mean we are not working on this problem. I have read all the messages and randomly selected a couple of users for further contact. We will have a fix for this problem shortly.
Sincerely,
Gary
1/18/12 Update - We will continue to contact additional users over the next two days. We are in the process of qualifying a fix now and are awaiting a system return to verify this fix with our partners shortly.
1/19/12 Update - The ICS 9.4.2.11 update being rolled out now addresses the horizontal line and random signal line issues after the initial ICS load. It also addresses poor video playback (especially YouTube), however if you still have the YouTube corruption problem after this update, please uninstall then reinstall Flash from the app market. This patch also addresses the random reboot problem after the ICS update but we still have another patch that is in qualification testing at NVIDIA to fully solve these problems.
1/22/12 Update - I will provide an update tomorrow on our new Customer Service Support program for the Transformer Prime and additional forum support that will be coming in the very near future. In addition, I expect an update from engineering and NVIDIA shortly on the random lockup problem after the ICS update.
1/23/12 Update - Replication testing is still in process and I do not have an update to provide yet. We will provide a customer support hotline and direct email address shortly for users suffering with this problem. In the meantime, we will start another series of direct communication between our service/engineering group and selected users for additional testing.
1/25/12 Update - We are working on two different solutions now and hope to have a fix available in early February. One option to try is to revert back to the last Honeycomb image through the manual update process, set the unit power mode to balanced performance and screen brightness manually to 50%, and then manually update to the latest ICS build using these instructions - http://service.asus.com/TF201_fwupdate. You will need a fully charged battery and have the system plugged into AC power. This worked on a couple of returned units but not on all units. Only try this procedure if you are comfortable with flashing a new ROM image and want to take the time to complete each process.
1/31/12 Update - We are now testing a firmware and driver update. I will provide an update once initial alpha testing is completed.
2/1/12 Update - We received new code from NVIDIA today and are in the process of testing it. If this code is acceptable and provides a solution to the lock/reboot problem after the ICS update, we will release it in beta form for additional testing with users suffering from this problem before implementing it in the next OTA update. I should have an answer in two days if we can release the current patch code.
2/7/12 Update - We received another new code update from NVIDIA for testing today. Hopefully we will be able to release a beta patch or OTA update shortly. I will have an update after testing is completed tomorrow.
2/8/12 Update - We plan on releasing a new OTA update with revised firmware and code to solve the random lockup/reboot problem early next week.
2/8/12 Update - We pushed 9.4.2.13 US early to address the random lock and reboot issues plus you might see general improvements in performance including WiFi and maybe even aGPS.
9.4.2.13 Release Notes -
1. Fix Random Reboot / Lockup Problem (100% success in regression testing with returned units, hopefully the same in the community)
2. Enable Google WideVine video rental in the US
3. General Performance Enhancements
4. New WiFi Firmware (there might be improvements in WiFi performance or lock capabilities, still working on the WiFi/BT dropout fix that will not be assisted by the WiFi/GPS firmware updates) (Edited for clarification)
2/23/12 Update - We will release the .15 Firmware update in the very near future. To date, 100% success with the beta testers whom I thank profusely not to mention a very smart engineer at HQ.
Just a reminder, for those I or engineering did not contact directly yet about this problem, it does not mean we are ignoring your problem. We have read all the messages so please do not be upset if we have not contacted you yet.
3/6/2012 Update:
I am back and will start answering messages.
Thats great news! Thank You for your help Gary!
Thanks for the update!
Gary Key said:
We will have a fix for this problem shortly.
Click to expand...
Click to collapse
So does this mean it is a software problem and will be fixed through an update? I'm still not sure if I want to send in my tablet, but based on the news it kind of sounds like it will be fixed with an OTA update.
Based on my VERY little experience with this tablet, it seems that the lockups only occur while I am in high performance mode. The balanced setting gives me no problems as of right now, compared to substantial lockups with high performance. Anyone else have similar results?
redandblack1287 said:
Based on my VERY little experience with this tablet, it seems that the lockups only occur while I am in high performance mode. The balanced setting gives me no problems as of right now, compared to substantial lockups with high performance. Anyone else have similar results?
Click to expand...
Click to collapse
Most of the people who've responded in the original thread have said that it either happens A.) randomly, B.) when something "high performance" is going on, or C.) "usually" when trying to use the browser. In nearly all cases, the tablet was working just fine in Honeycomb.
Various users have been able to replicate the issue within certain applications, seemingly narrowing it down, though still others have different experiences. There seem to be two common veins of this problem - the very frequent lockup/reboots, often accompanied with freezing on boot, and the more sinister infrequent lockup/reboots.
For more info, check out the doc in my signature or the original (and lengthy) thread here.
Gary Key said:
Good Day,
We have identified two issues that could potentially cause this problem
Click to expand...
Click to collapse
Two issues? Care to explain? Two potential hardware problems? We know anything and everything no matter what and when your doing something the lockup can happen so I would love to know what you mean by "two issues that could potentially cause this problem"
Unfortunately, I am having the problem with freezing/locking up and subsequent rebooting since I upgraded to ICS (never rooted).
While going to "power saving" mode seems to lengthen the time between freeze-reboots, it does not eliminate them.
I have a few days left before I'll need to return this to the retailer for a refund...and am trying to decide what to do. If it is a simple software/firmware fix, that's great...but if I need a whole new tablet, I guess I might as well return this one for a refund.
Thoughts?
And: Gary, thanks for your help to all of us!
Good that you are aware of this problem with the freezes and the pad does not respond to touch.
And this is what I like about asus. That they work closely with customers. And bring updates
Coming from a Samsung Galaxy Tab. And there was never any updates or support. Was always left out in the dark.
So those who complain that they do not receive updates should take a look at how things look for other brands.
I've read through a lot of posts and would like to repond with my own analyzing effort
First of all, no issues when I've had HC. After upgrading to ICS, the reboots started immidiatly. I've it on the following (some times):
1. Browser: Random crashes when surfing
2. WakeUp: When putting the screen off and waking it up. On first keypress in a app or(not that much on homescreen) it will lockup and reboot after a few seconds.
I must say in the first couple of days the reboots where constantly happening on above 2 scenarios, after almost a week now, the problem is much less. I do have reboots, but it is definitly not going over and over.
I think it is a combination of ICS and Asus Drivers. It would be weird if it is a hardware problem as there are no issues at all in HC. As the amount of reboots are affecting a lot of users, it puzzles me why Asus isn't able to reproduce it themselves
But ok. Love the tablet, but they will need to resolve these issues. First GPS, then Wifi and now this... I don't think a lot of people can handle more
I posted this in the other thread about locking up primes, but figured I would post it in here as well. If it's not necessary, please delete it. Anyways, here it goes.
I have one of the newer primes, and ever since the ics update to 4.0.3 it's been randomly rebooting. I also notice i get the android.process.media error quite a bit. At first I thought it was the asus stuff not playing well with ics, so i turned as much of it off as I could. That seemed to calm down the weird graphics glitch where it would freeze then when you'd press the home softkey, the screen would instantly blank unreadable, looks like when you halfway unplug a vga cable or something. Once you reboot, it comes back fine. Now I'm just getting random reboots.
Seems to occur shortly after the android.process.media fc's. I was playing with androidvnc just now and twice it rebooted. Going to try the force gpu rendering first, and if that doesn't work, I'll try to flash the zip. Here's the key info. I also notice when I have wifi off and it's chilling in my bag, it stays just fine. I know by checking the uptime. But as soon as I turn wifi on and start messing with it, it can run from 2 minutes to 2 hours then I get a reboot. Very random. Will report back on the gpu rendering and the zip to see how it goes. Honestly it looks like it's stuttering right before it locks up. Almost like the processor isn't getting the voltage it needs, or bad memory. It's so hard to tell though.
Here's the fyi:
Never rooted
Worked perfectly on Honeycomb
Updated it the day the update came out to 4.0.3, and the camera firmware to tf201-0x9900
Other misc info:
Gps - 6.8.13
Wifi - 6.1.1.17
bluetooth - 9.23
Kernel - 2.6.39.4
Build number - IML74K.US_epad-9.4.2.7-20120106
I'm seeing similar symptoms as everyone else but i dont recall seeing reports of the additional 'Upgrading Android' message that i seem to be seeing.
Below is the chain of events over about 6 hours since unboxing the tab.
Took delivery of device, powered on and configured wifi followed by upgrade to ICS 4.0.3 and camera firmware. After upgrade, verified everything was working then did a wipe of user data and cold boot (both done by restarting with volume down and power pressed)
Configured device again with basic settings to get online and used it for approx 1 hour of browsing with stock ICS browser before lockups started. Lockup occurs followed by a reboot about 20 seconds later. Balanced power mode is in use.
Lockups and reboot occuring frequently, probably no more than 10-15 minutes apart. Browser is most frequently in use at the time but I see the same symptoms in other apps.
After perhaps 3 hours of this lockup/reboot cycle the device restarted and stuck at the EEE Pad screen. I then reset using the pinhole. Device then entered a boot loop. It would restart at any time between the dots in a circle and occasionally the login screen but would lockup and reboot before i could unlock. During this reboot cycle i then saw a message saying 'Upgrading Android, Step 1 or 16' which then counted up to 16 and changed to 'Starting applications' but froze and rebooted. This 'upgrading' cycle occured several times. After a significant number of wipes, cold boots and pin hole resets the device now appears to boot although the lockup and reboot cycle continues when in use.
If i can help, pm me for any details you need.
Guys, let's wait for Garys response before badgering him. Just wait a little longer. Just hit the seven day mark since the ICS update.
Sent from my SGH-I897 using XDA App
So basically they don't know a damn thing. And no I won't give him or Asus any more time. As it is they showed that they simply can not handle releasing a product. I'm not giving Any benefit of the doubt because Asus has lied and pushed out a faulty product to all of us. im not Just talking about ics. this is crazy.
Just got my first reboots last night on 4.0.3 in performance mode while doing heavy surfing with the stock browser. First the browser instantly disappeared in the middle of what I was doing, then I got a reboot when I tried it again with all the same tabs open. It seems the stock browser has trouble rendering/navigating around the full desktop version of Facebook. It lags like crazy. Could it be the heavy PHP code that Facebook desktop site is written in is making the Tegra 3 flip out/overheat?
I remain hopeful that Gary Key's crew at ASUS can replicate the problem and fix it.
imb951 said:
Just got my first reboots last night on 4.0.3 in performance mode while doing heavy surfing with the stock browser. First the browser instantly disappeared in the middle of what I was doing, then I got a reboot when I tried it again with all the same tabs open.
I remain hopeful that Gary Key's crew at ASUS can replicate the problem and fix it.
Click to expand...
Click to collapse
How long did you go thinking you did not have the lockup issue?
PrimeTimeBro said:
How long did you go thinking you did not have the lockup issue?
Click to expand...
Click to collapse
I didn't have a single lockup since upgrading to ICS until last night, however last night I was really putting my Prime through its paces. Bluetooth streaming audio, wifi on, several tabs open in the browser and I was surfing constantly. Like I edited into my previous post, I think the Facebook desktop site and the stock 4.0.3 browser do not get along very well. I don't have my Prime on me now, but when I get home this evening I'll stress test a different browser like Dolphin HD...
All of my lag appears to be in the browser. If I go into about:debug and turn on "Normal Rendering" it improves somewhat. 3rd party browsers such as "ICS Browser Plus" do not experience this issue as much, although it does somewhat.
Lag and freezing is especially noticeable when flash video is involved, although Adobe just released an update --here's hoping that improves something.
AndroidPhan said:
So basically they don't know a damn thing. And no I won't give him or Asus any more time. As it is they showed that they simply can not handle releasing a product. I'm not giving Any benefit of the doubt because Asus has lied and pushed out a faulty product to all of us. im not Just talking about ics. this is crazy.
Click to expand...
Click to collapse
1. Return Prime
2. Buy iPad
3. Get off the forum.
4. Everyone else profits without up constantly complaining like a big baby.
Sent from my SGH-I897 using XDA App
imb951 said:
Just got my first reboots last night on 4.0.3 in performance mode while doing heavy surfing with the stock browser. First the browser instantly disappeared in the middle of what I was doing, then I got a reboot when I tried it again with all the same tabs open. It seems the stock browser has trouble rendering/navigating around the full desktop version of Facebook. It lags like crazy. Could it be the heavy PHP code that Facebook desktop site is written in is making the Tegra 3 flip out/overheat?
I remain hopeful that Gary Key's crew at ASUS can replicate the problem and fix it.
Click to expand...
Click to collapse
Besides the fact, that PHP is server side scripting and has nothing to do with the Prime, I too experience difficulties with the Facebook main page and resulting lock-ups/reboots. I'm really torn between waiting for a fix and driving to the RMA site, which is close by my hometown here in Germany, to hand the Prime in.
The frustrating experience for me is, that I'm not using the browser that often to surf around facebook, but I really rely on gBrowser to read the news on my commute and this also leads to reboots. Do I have to go back to a single newspaper now?
Btw. I've written my Prime's details into the datasheet that flies around here.
imb951 said:
I didn't have a single lockup since upgrading to ICS until last night, however last night I was really putting my Prime through its paces. Bluetooth streaming audio, wifi on, several tabs open in the browser and I was surfing constantly. Like I edited into my previous post, I think the Facebook desktop site and the stock 4.0.3 browser do not get along very well. I don't have my Prime on me now, but when I get home this evening I'll stress test a different browser like Dolphin HD...
Click to expand...
Click to collapse
This doesn't sound like the same lockup issue. Did your screen freeze on whatever current screen it was on for 10 seconds and then reboot?
My prime is showing from time to time black horizontal lines across half of the screen and I have this with ICS and none of the updates was able to fix this.
I am using stock ROM and don't have root.
*I don;t know if I had this problem with android 3.2 because when I got the device I immediately updated to ICS.
When I reboot my device the problem goes away and I am unable to connect the problem with a specific usage all I know is that this problem happens always after i wake my prime it is never happened in the middle of me using it.
I am guessing the problem is software related and wanted to know if anyone else is having this issue and if there is any solution?
I am adding some video of the horizontal lines
Looks very nasty, way worse than the much common tearing/flickering problem. I can only suggest a few things; Disable your live wallpaper, and go to settings > developer options > scroll down and check 'Force GPU Rendering". If that doesn't help, then you can try a factory reset, or download the firmware from asus support website and manually flash it on your prime. If these don't fix the problem, then it is definitely hardware related issue. RMA it or return it if you have time. You can also try to get in touch with Gary from Asus on xda, he has been very helpful and dedicated in solving problems people are having with the Prime.
Thanks mate,
I will try to do the things you suggested. And see if that helps.
I still think its a software probleam because after digging around the web I found couple of threads. With the same problem.
All of the people saying that the problem started when they updated from 3.2 to ics.
Imo Asus ****ed up with the transformer prime, they wanted to be the first with the new hardware and the new ics so they rushed the device.
There are a lot of threads with people reporting bugs and hardware problems.
Sent from my Galaxy Nexus using Tapatalk
hi.. I sent a request into support for ANR and this was their reply.. I asked what exactly does it wipe and no response.. does anyone know what this wipes? will I need to restore my apps?
thanks in advance
"For this issue, I suggest you refer to the following steps to Wipe Data. Please back up all of your personal information before proceeding. 1. Press and hold down power button until the system shuts down. 2. Remove the SD card from Eee Pad. 3. Press and hold down Volume down button first, and then press and hold down the Power button until the screen below appears. =4. Do not press any buttons until the screen below appears. 5. Theres a line Press <Vol_Up> to execute, <Vol_Down> to cancel wiping data. Press Volume Up button to execute the Wipe Data. 6. After the Wipe Data process is done, it will reboot automatically. Then Eee Pad should be able to enter the system successfully. If your could still not solve your problem after my suggestion, you had better to contact the nearest service center. Here is the phone number: 1-888-678-3688 24 hours a day, 7 days a week. You can demonstrate the problem directly to our professional engineers and there is no doubt that they will help you to resolve your issue."
don't bother
I did this and it resets it to factory state.. all data & apps gone.. still getting browser ANR messages.. don't waste your time with this procedure.. back to Asus on the issue..
Unlock that bad boy, root it and install a nice Rom. Like Mr wookies Rom. How can you not love the cute little furball?
Sent from my ADR6425LVW using xda premium
I got into ROMs with my original Evo and it was not fun keeping up to date.. I am at a point where I just want a device I can use.. I still have my iPad 2 if I get tired of this although I am not interested in that.. I want Asus more to admit they have a issue and step up to the plate
Just curious,
Those of you guys who get frequent ANR's, how many tabs have you got open and what website(s) were you surfing. I rarely get ANR's, the last one I had on (stock)browser was couple of months back.
Have had it happen with one tab to many.. have had it happen with XDA .. happened yesterday after the reset on listingbook a few times.. also is not only browser related.. happened to my e-mail app yesterday also.. it pretty much is not cool anymore.. I thought it would have been fixed with the updates but six months later I'm not feeling it anymore..
I normally have 5 tabs opened on my usual daily surfing activities. At the time of writing this, I have twelve tabs. Usually range from heavy flash to hotmail to gmail to yahoo mail plus facebook and webupd8 and google news with tuneinradio running at the background.
I am just intrigued if there are actually particular heavy websites that may cause these anr's.
just got nailed on ebay.. only have stock browser installed and it won't let me load the screenshot I took
nailed again.. same page on e-bay after I did wait.. scrolled to the bottom of page and locked up again.. took another screenshot..
screenshots from yesterday and just now.. had to load Opera to upload them here.. stock browser does nothing when you try to do it from there..
@sdynak
Maybe you should try some of the mods in dev section and see if any improvements (ie. build prop (demandarin) - sio/tune.sh(batoo) - kernel pack which contains other schedulers (saturn))
I had tried browser2 ram with no positive results.. I really don't want to mod as I want to maintain warranty just in case something else happens.. I just feel Asus should step up to the plate.. spent way too much $ for a device like this.. I appreciate the advice.. I'll see if Asus makes good first.
saga continues.. I sent Asus a link to this page..
locked up just doing updates after the wipe
another trying to read local news on burglaries.. app.com.. think I have a reason to complain???
browser2ram 'fixes' this problem for 99%..
and this points out what the problem is here: browser has problem with caching on disk... IO problems...
im only getting anrs when downloading torrents with ttorrent at the same time, i do think this is an issue because id expect 4 cores to be able to handle this workload, definately when seeing the gaming power of this device
anyhow, im just hoping this is software and we will get improvements with firmware
btw when getting an anr i just click 'wait' and then i can simply continue using the browser or whatever app?
I just can't believe how bad this is.. I mean I just did a reset to factory.. does anyone else have this severity or do I really have a issue with my device? Has been like this for 6 months now.. I have been waiting for an update up to this point and now feel it will not be fixed that way.. these are just a few more while I have many more screenshots.. even the app launcher..
While trying to ck out the N7 funny I get a ANR on their website
sdynak said:
I just can't believe how bad this is.. I mean I just did a reset to factory.. does anyone else have this severity or do I really have a issue with my device? Has been like this for 6 months now.. I have been waiting for an update up to this point and now feel it will not be fixed that way.. these are just a few more while I have many more screenshots.. even the app launcher..
While trying to ck out the N7 funny I get a ANR on their website
Click to expand...
Click to collapse
Welcome to the club, the ANR issue is probably the biggest complaint from users on XDA Prime forums at this moment in time. Unfortunately, Asus are about as useful as being given a fork to eat soup with and can't fix the issue. Apparently .28.5 and .29 beta firmwares were supposed to address these issues but some beta testers have reported still experiencing ANRs.
The Prime will never perform as it should, let alone perform as it should in an appropriate time frame. The TF700 and TF300 also suffer from the same issues, confirming that Asus are more than happy to release their devices in such a bad state.
Ok.. I knew I wasn't alone but was not sure if the severity was worse for me.. I am intentionally using the stock browser to show Asus the issues.. the problem is it is not just the browser as can be seen from my screenshots..
Was not aware the 300 & 700 suffer from the same.. wonder if the Nexus does also?
My hope was to see if Asus would replace with a diff product but now seems useless to take that route..
This is the exact reason I won't unlock.. there are issues with this device and I'm afraid the software is not going to resolve then I am stuck regardless and have no case. I think that is why Asus finally released the unlock tool. They know there are problems and the easiest way to deny someone warranty.
What a shame.. my first Asus device and my last unless they significantly change my opinion.. I was proud at first but feeling a little dooped lately..
So just recently i noticed the left 1cm or so of my screen quite often starts glitching out. Wrong colors, artifacts, etc. I know its not software because i use the screenshot function and the pictures come out fine, the display is whats goofy.
Has anyone else observed this? im kind of weary of sending it for RMA since there are lots of horror stories, my sisters tablet has been at RMA for a month and is still "waiting for parts"... What else can i do?
Not unlocked, tablet is still usable, today after school im going to try resetting it but i doubt that will do it.
pileot said:
So just recently i noticed the left 1cm or so of my screen quite often starts glitching out. Wrong colors, artifacts, etc. I know its not software because i use the screenshot function and the pictures come out fine, the display is whats goofy.
Has anyone else observed this? im kind of weary of sending it for RMA since there are lots of horror stories, my sisters tablet has been at RMA for a month and is still "waiting for parts"... What else can i do?
Not unlocked, tablet is still usable, today after school im going to try resetting it but i doubt that will do it.
Click to expand...
Click to collapse
I am having the same issues after my Prime came back from it's first RMA trip where they have basically changed the mother board and screen. I am now waiting for them to send me shipping instructions for my RMA for this issue.
This is a known issues with currently ICS builds for the prime. Search for screen corruption if you'd like to read the other threads about it. There's not permanent fix at the moment. I find that locking/unlocking the screen will usually fix it, and sometimes just rotating the screen will fix it. Otherwise a reboot will always fix it.
I don't know if the 700 series has the same issue, so if you bought yours at a best buy you can try to replace it. I've tried several different roms, and anything based on the current kernal (even motley's kernal) has this issue.
EDIT: If you contact asus about the issue they will suggest doing a factor reset. You can try, but I haven't read any success stories. It is possible that the JB update with newer drivers will solve the issue.
Hi all,
Got, or rather gonna get, it back on Wed. This is a 2nd warranty repair trip this fall for the same problem: phone reboots at random sometimes 10+ times a day, sometimes not all. And random as scrolling through Settings random. Samsung system reports it as:
*****
Original Problem:
TECHNICAL INQUIRY - POWER - POWER CYCLE
Problem found:
WON'T DOWNLOAD SW/PRL
Solution:
S/W UPDATED
*****
It felt like a hardware problem to me. Looks like all they did is updated some software and/or PRL. Does that sound like it could possibly resolve the random reboots problem I've been having? I'm skeptical and thought I'd ask.
Thanks!
SM05 said:
Hi all,
Got, or rather gonna get, it back on Wed. This is a 2nd warranty repair trip this fall for the same problem: phone reboots at random sometimes 10+ times a day, sometimes not all. And random as scrolling through Settings random. Samsung system reports it as:
*****
Original Problem:
TECHNICAL INQUIRY - POWER - POWER CYCLE
Problem found:
WON'T DOWNLOAD SW/PRL
Solution:
S/W UPDATED
*****
It felt like a hardware problem to me. Looks like all they did is updated some software and/or PRL. Does that sound like it could possibly resolve the random reboots problem I've been having? I'm skeptical and thought I'd ask.
Thanks!
Click to expand...
Click to collapse
Depends on what all you've tried before sending it in. Have you tried wiping the phone and flashing multiple roms to see if the issue persisted? If so, then it's most likely a hardware issue. If not, then it's possibly a software issue.
dsmboost said:
Depends on what all you've tried before sending it in. Have you tried wiping the phone and flashing multiple roms to see if the issue persisted? If so, then it's most likely a hardware issue. If not, then it's possibly a software issue.
Click to expand...
Click to collapse
I've flashed it back to stock 2 times before sending it in. In both cases phone would continue exhibiting the same behavior ie sporadic reboots for about a day, especially in the first few hours after re-flash. It'd then settle in into a no-reboots state. Not sure what to contribute that too. I did do a full wipe and didn't load practically any apps on it. So, may be certain parts of the RAM weren't being exercised. I don't know, just guessing here. Not sure what to make out of that pattern I mentioned though.
Thanks for your help.