Related
Since it appears this is limited to not very many people based off of how many people have responded to the thread I am assuming I am in the minority with the lockups so I just wanted to run a poll to get a better idea of the numbers we are dealing with here.....
Everything works just great for me with the new ICS update, maybe you should do a factory reset.
jzen said:
Everything works just great for me with the new ICS update, maybe you should do a factory reset.
Click to expand...
Click to collapse
I would but now am commited to helping ASUS dev team they sent me a diagnostic log tool I have to install and send them logs.....
After all this (13 page thread, and now a poll thread) you haven't done a factory reset?
I bet it will fix your issue. If not you can still be a ginny for Asus afterwards...
jzen said:
After all this (13 page thread, and now a poll thread) you haven't done a factory reset?
I bet it will fix your issue. If not you can still be a ginny for Asus afterwards...
Click to expand...
Click to collapse
from everything I read in the other thread factory reset did not help others have already tried.
Have your tried checking (or un-checking) the GPU rendering option under development section in settings?
jzen said:
Have your tried checking (or un-checking) the GPU rendering option under development section in settings?
Click to expand...
Click to collapse
force GPU rendering? unchecked for me I could try it.
jdbaker82 said:
from everything I read in the other thread factory reset did not help others have already tried.
Click to expand...
Click to collapse
Confirmed someone did a complete wipe and still having the problem all signs point to Hardware my worst fear.
I was having some lagg in the market and in netflix, setting that GPU rendering (checked) option fixed it.
I have also read that it fixes the horizontal lines glitch some were having. Let me know if it seems to help.
(it is unchecked as default)
jzen said:
I was having some lagg in the market and in netflix, setting that GPU rendering (checked) option fixed it.
I have also read that it fixes the horizontal lines glitch some were having. Let me know if it seems to help.
(it is unchecked as default)
Click to expand...
Click to collapse
so far so good but even if this works I want to know why my prime doesn't work normally
got a reply from asus development he said it looks like Linux stability issue and needs another log.
Starting to look more widespread then I thought why is no one complaining anymore? GPS wear you out? :
I have a nice steamy log for them if needed.
Hope you get your prime sorted out.
Never rooted, no dev settings checked, and yeah it's rebooting a lot. Seems random and happens more as the battery go's down. (but only have had one day to test it)
In the last hour it's rebooted more than 10 times.
everything running great since update to ICS.
Just received my new one yesterday evening and everything works great. I am rooted on 4.0.3!
Updated my prime last night and it constantly reboots.
Most times it will reboot at the Asus boot animation. Sometimes it will make it into android and I can see a camera firmware update. I usually only get to play around for a few minutes before it crashes.
Going to call ASUS today if I can't figure anything out.
Sent from my Galaxy Nexus using XDA App
I had no initial issues after ICS, but didn't get much time to play with it due to work. Started getting the banding across my screen, tried a factory reset, transitions off, 2D rendering, etc none of it fixed the issue. Also have google + disabled as that was another thing people thought would work.
Tried individually and all together.
Then the banding has turned into lots of lock ups and reboots, about a dozen yesterday when clicking into different things, settings, various apps (facebook, maps, email, etc).
Only got it last Wednesday by delivery from BB, dock coming today. No issues with HC, figure I will wait it out until next tuesday and see if other updates happen. Maybe the local BB will have them in for exchange by then too. I like the tablet, I had a good one with HC (wifi/bt worked, gps 50/50 but I use my EVO3D for that).
indiscriminant said:
I had no initial issues after ICS, but didn't get much time to play with it due to work. Started getting the banding across my screen, tried a factory reset, transitions off, 2D rendering, etc none of it fixed the issue. Also have google + disabled as that was another thing people thought would work.
Tried individually and all together.
Then the banding has turned into lots of lock ups and reboots, about a dozen yesterday when clicking into different things, settings, various apps (facebook, maps, email, etc).
Only got it last Wednesday by delivery from BB, dock coming today. No issues with HC, figure I will wait it out until next tuesday and see if other updates happen. Maybe the local BB will have them in for exchange by then too. I like the tablet, I had a good one with HC (wifi/bt worked, gps 50/50 but I use my EVO3D for that).
Click to expand...
Click to collapse
This is GPS all over again but worse did ASUS really use different hardware in our Primes? Its starting to look like we have something different about the hardware so this is just another jaw dropping moment "wow asus really" first the backplate and now this ****.... unbelievable
I haven't had any freezes or reboots since updating. I did see the black line screen issue right after it booted from updating, but haven't seen that since.
Tried factory reset through the settings menu, tried factory reset using the the volume and power on combo, tried multiple resets in a row (not sure why, but I'm desperate), tried disabling g+, tried with no google account and no apps installed. Still the same.
I'm done. Time to RMA I guess.
Does anyone else have an issue with the prime rebooting when it freezes? I'm on ics and when it freezes on a website, the prime will then reboot. This is my first android tablet and don't know if this common and not to worry or if i should get a replacement?
Yes, I unfortunately you are not only. If you go to the General section, and there is a really long thread about that exact issue.. You can probably just jump in at the end and report or start following. A brief summary - this started happening after the ICS update, it is random, effects minority of primes, no real know "cause". There are some very helpful people in the thread trying to collect data, see what might relate. There are also some really ticked off people with virtually useless primes that can't go longer than an hour without it rebooting. So - be warned
Good Day,
For those users who are suffering from the "Random Lockup or Screen Corruption" problem after the ICS update we are currently finalizing our replication efforts along with a final fix. We have identified two issues that could potentially cause this problem and will start contacting a subset of users who have already reported the problem for further testing and system level information.
Issue -
1. System might randomly lockup or generate a blind screen effect after the ICS update. I have received a few reported cases matching this behavior and we will be in contact with most of you in the near future.
a. If we do not contact you directly, it does not mean we are not working on this problem. I have read all the messages and randomly selected a couple of users for further contact. We will have a fix for this problem shortly.
Sincerely,
Gary
1/18/12 Update - We will continue to contact additional users over the next two days. We are in the process of qualifying a fix now and are awaiting a system return to verify this fix with our partners shortly.
1/19/12 Update - The ICS 9.4.2.11 update being rolled out now addresses the horizontal line and random signal line issues after the initial ICS load. It also addresses poor video playback (especially YouTube), however if you still have the YouTube corruption problem after this update, please uninstall then reinstall Flash from the app market. This patch also addresses the random reboot problem after the ICS update but we still have another patch that is in qualification testing at NVIDIA to fully solve these problems.
1/22/12 Update - I will provide an update tomorrow on our new Customer Service Support program for the Transformer Prime and additional forum support that will be coming in the very near future. In addition, I expect an update from engineering and NVIDIA shortly on the random lockup problem after the ICS update.
1/23/12 Update - Replication testing is still in process and I do not have an update to provide yet. We will provide a customer support hotline and direct email address shortly for users suffering with this problem. In the meantime, we will start another series of direct communication between our service/engineering group and selected users for additional testing.
1/25/12 Update - We are working on two different solutions now and hope to have a fix available in early February. One option to try is to revert back to the last Honeycomb image through the manual update process, set the unit power mode to balanced performance and screen brightness manually to 50%, and then manually update to the latest ICS build using these instructions - http://service.asus.com/TF201_fwupdate. You will need a fully charged battery and have the system plugged into AC power. This worked on a couple of returned units but not on all units. Only try this procedure if you are comfortable with flashing a new ROM image and want to take the time to complete each process.
1/31/12 Update - We are now testing a firmware and driver update. I will provide an update once initial alpha testing is completed.
2/1/12 Update - We received new code from NVIDIA today and are in the process of testing it. If this code is acceptable and provides a solution to the lock/reboot problem after the ICS update, we will release it in beta form for additional testing with users suffering from this problem before implementing it in the next OTA update. I should have an answer in two days if we can release the current patch code.
2/7/12 Update - We received another new code update from NVIDIA for testing today. Hopefully we will be able to release a beta patch or OTA update shortly. I will have an update after testing is completed tomorrow.
2/8/12 Update - We plan on releasing a new OTA update with revised firmware and code to solve the random lockup/reboot problem early next week.
2/8/12 Update - We pushed 9.4.2.13 US early to address the random lock and reboot issues plus you might see general improvements in performance including WiFi and maybe even aGPS.
9.4.2.13 Release Notes -
1. Fix Random Reboot / Lockup Problem (100% success in regression testing with returned units, hopefully the same in the community)
2. Enable Google WideVine video rental in the US
3. General Performance Enhancements
4. New WiFi Firmware (there might be improvements in WiFi performance or lock capabilities, still working on the WiFi/BT dropout fix that will not be assisted by the WiFi/GPS firmware updates) (Edited for clarification)
2/23/12 Update - We will release the .15 Firmware update in the very near future. To date, 100% success with the beta testers whom I thank profusely not to mention a very smart engineer at HQ.
Just a reminder, for those I or engineering did not contact directly yet about this problem, it does not mean we are ignoring your problem. We have read all the messages so please do not be upset if we have not contacted you yet.
3/6/2012 Update:
I am back and will start answering messages.
Thats great news! Thank You for your help Gary!
Thanks for the update!
Gary Key said:
We will have a fix for this problem shortly.
Click to expand...
Click to collapse
So does this mean it is a software problem and will be fixed through an update? I'm still not sure if I want to send in my tablet, but based on the news it kind of sounds like it will be fixed with an OTA update.
Based on my VERY little experience with this tablet, it seems that the lockups only occur while I am in high performance mode. The balanced setting gives me no problems as of right now, compared to substantial lockups with high performance. Anyone else have similar results?
redandblack1287 said:
Based on my VERY little experience with this tablet, it seems that the lockups only occur while I am in high performance mode. The balanced setting gives me no problems as of right now, compared to substantial lockups with high performance. Anyone else have similar results?
Click to expand...
Click to collapse
Most of the people who've responded in the original thread have said that it either happens A.) randomly, B.) when something "high performance" is going on, or C.) "usually" when trying to use the browser. In nearly all cases, the tablet was working just fine in Honeycomb.
Various users have been able to replicate the issue within certain applications, seemingly narrowing it down, though still others have different experiences. There seem to be two common veins of this problem - the very frequent lockup/reboots, often accompanied with freezing on boot, and the more sinister infrequent lockup/reboots.
For more info, check out the doc in my signature or the original (and lengthy) thread here.
Gary Key said:
Good Day,
We have identified two issues that could potentially cause this problem
Click to expand...
Click to collapse
Two issues? Care to explain? Two potential hardware problems? We know anything and everything no matter what and when your doing something the lockup can happen so I would love to know what you mean by "two issues that could potentially cause this problem"
Unfortunately, I am having the problem with freezing/locking up and subsequent rebooting since I upgraded to ICS (never rooted).
While going to "power saving" mode seems to lengthen the time between freeze-reboots, it does not eliminate them.
I have a few days left before I'll need to return this to the retailer for a refund...and am trying to decide what to do. If it is a simple software/firmware fix, that's great...but if I need a whole new tablet, I guess I might as well return this one for a refund.
Thoughts?
And: Gary, thanks for your help to all of us!
Good that you are aware of this problem with the freezes and the pad does not respond to touch.
And this is what I like about asus. That they work closely with customers. And bring updates
Coming from a Samsung Galaxy Tab. And there was never any updates or support. Was always left out in the dark.
So those who complain that they do not receive updates should take a look at how things look for other brands.
I've read through a lot of posts and would like to repond with my own analyzing effort
First of all, no issues when I've had HC. After upgrading to ICS, the reboots started immidiatly. I've it on the following (some times):
1. Browser: Random crashes when surfing
2. WakeUp: When putting the screen off and waking it up. On first keypress in a app or(not that much on homescreen) it will lockup and reboot after a few seconds.
I must say in the first couple of days the reboots where constantly happening on above 2 scenarios, after almost a week now, the problem is much less. I do have reboots, but it is definitly not going over and over.
I think it is a combination of ICS and Asus Drivers. It would be weird if it is a hardware problem as there are no issues at all in HC. As the amount of reboots are affecting a lot of users, it puzzles me why Asus isn't able to reproduce it themselves
But ok. Love the tablet, but they will need to resolve these issues. First GPS, then Wifi and now this... I don't think a lot of people can handle more
I posted this in the other thread about locking up primes, but figured I would post it in here as well. If it's not necessary, please delete it. Anyways, here it goes.
I have one of the newer primes, and ever since the ics update to 4.0.3 it's been randomly rebooting. I also notice i get the android.process.media error quite a bit. At first I thought it was the asus stuff not playing well with ics, so i turned as much of it off as I could. That seemed to calm down the weird graphics glitch where it would freeze then when you'd press the home softkey, the screen would instantly blank unreadable, looks like when you halfway unplug a vga cable or something. Once you reboot, it comes back fine. Now I'm just getting random reboots.
Seems to occur shortly after the android.process.media fc's. I was playing with androidvnc just now and twice it rebooted. Going to try the force gpu rendering first, and if that doesn't work, I'll try to flash the zip. Here's the key info. I also notice when I have wifi off and it's chilling in my bag, it stays just fine. I know by checking the uptime. But as soon as I turn wifi on and start messing with it, it can run from 2 minutes to 2 hours then I get a reboot. Very random. Will report back on the gpu rendering and the zip to see how it goes. Honestly it looks like it's stuttering right before it locks up. Almost like the processor isn't getting the voltage it needs, or bad memory. It's so hard to tell though.
Here's the fyi:
Never rooted
Worked perfectly on Honeycomb
Updated it the day the update came out to 4.0.3, and the camera firmware to tf201-0x9900
Other misc info:
Gps - 6.8.13
Wifi - 6.1.1.17
bluetooth - 9.23
Kernel - 2.6.39.4
Build number - IML74K.US_epad-9.4.2.7-20120106
I'm seeing similar symptoms as everyone else but i dont recall seeing reports of the additional 'Upgrading Android' message that i seem to be seeing.
Below is the chain of events over about 6 hours since unboxing the tab.
Took delivery of device, powered on and configured wifi followed by upgrade to ICS 4.0.3 and camera firmware. After upgrade, verified everything was working then did a wipe of user data and cold boot (both done by restarting with volume down and power pressed)
Configured device again with basic settings to get online and used it for approx 1 hour of browsing with stock ICS browser before lockups started. Lockup occurs followed by a reboot about 20 seconds later. Balanced power mode is in use.
Lockups and reboot occuring frequently, probably no more than 10-15 minutes apart. Browser is most frequently in use at the time but I see the same symptoms in other apps.
After perhaps 3 hours of this lockup/reboot cycle the device restarted and stuck at the EEE Pad screen. I then reset using the pinhole. Device then entered a boot loop. It would restart at any time between the dots in a circle and occasionally the login screen but would lockup and reboot before i could unlock. During this reboot cycle i then saw a message saying 'Upgrading Android, Step 1 or 16' which then counted up to 16 and changed to 'Starting applications' but froze and rebooted. This 'upgrading' cycle occured several times. After a significant number of wipes, cold boots and pin hole resets the device now appears to boot although the lockup and reboot cycle continues when in use.
If i can help, pm me for any details you need.
Guys, let's wait for Garys response before badgering him. Just wait a little longer. Just hit the seven day mark since the ICS update.
Sent from my SGH-I897 using XDA App
So basically they don't know a damn thing. And no I won't give him or Asus any more time. As it is they showed that they simply can not handle releasing a product. I'm not giving Any benefit of the doubt because Asus has lied and pushed out a faulty product to all of us. im not Just talking about ics. this is crazy.
Just got my first reboots last night on 4.0.3 in performance mode while doing heavy surfing with the stock browser. First the browser instantly disappeared in the middle of what I was doing, then I got a reboot when I tried it again with all the same tabs open. It seems the stock browser has trouble rendering/navigating around the full desktop version of Facebook. It lags like crazy. Could it be the heavy PHP code that Facebook desktop site is written in is making the Tegra 3 flip out/overheat?
I remain hopeful that Gary Key's crew at ASUS can replicate the problem and fix it.
imb951 said:
Just got my first reboots last night on 4.0.3 in performance mode while doing heavy surfing with the stock browser. First the browser instantly disappeared in the middle of what I was doing, then I got a reboot when I tried it again with all the same tabs open.
I remain hopeful that Gary Key's crew at ASUS can replicate the problem and fix it.
Click to expand...
Click to collapse
How long did you go thinking you did not have the lockup issue?
PrimeTimeBro said:
How long did you go thinking you did not have the lockup issue?
Click to expand...
Click to collapse
I didn't have a single lockup since upgrading to ICS until last night, however last night I was really putting my Prime through its paces. Bluetooth streaming audio, wifi on, several tabs open in the browser and I was surfing constantly. Like I edited into my previous post, I think the Facebook desktop site and the stock 4.0.3 browser do not get along very well. I don't have my Prime on me now, but when I get home this evening I'll stress test a different browser like Dolphin HD...
All of my lag appears to be in the browser. If I go into about:debug and turn on "Normal Rendering" it improves somewhat. 3rd party browsers such as "ICS Browser Plus" do not experience this issue as much, although it does somewhat.
Lag and freezing is especially noticeable when flash video is involved, although Adobe just released an update --here's hoping that improves something.
AndroidPhan said:
So basically they don't know a damn thing. And no I won't give him or Asus any more time. As it is they showed that they simply can not handle releasing a product. I'm not giving Any benefit of the doubt because Asus has lied and pushed out a faulty product to all of us. im not Just talking about ics. this is crazy.
Click to expand...
Click to collapse
1. Return Prime
2. Buy iPad
3. Get off the forum.
4. Everyone else profits without up constantly complaining like a big baby.
Sent from my SGH-I897 using XDA App
imb951 said:
Just got my first reboots last night on 4.0.3 in performance mode while doing heavy surfing with the stock browser. First the browser instantly disappeared in the middle of what I was doing, then I got a reboot when I tried it again with all the same tabs open. It seems the stock browser has trouble rendering/navigating around the full desktop version of Facebook. It lags like crazy. Could it be the heavy PHP code that Facebook desktop site is written in is making the Tegra 3 flip out/overheat?
I remain hopeful that Gary Key's crew at ASUS can replicate the problem and fix it.
Click to expand...
Click to collapse
Besides the fact, that PHP is server side scripting and has nothing to do with the Prime, I too experience difficulties with the Facebook main page and resulting lock-ups/reboots. I'm really torn between waiting for a fix and driving to the RMA site, which is close by my hometown here in Germany, to hand the Prime in.
The frustrating experience for me is, that I'm not using the browser that often to surf around facebook, but I really rely on gBrowser to read the news on my commute and this also leads to reboots. Do I have to go back to a single newspaper now?
Btw. I've written my Prime's details into the datasheet that flies around here.
imb951 said:
I didn't have a single lockup since upgrading to ICS until last night, however last night I was really putting my Prime through its paces. Bluetooth streaming audio, wifi on, several tabs open in the browser and I was surfing constantly. Like I edited into my previous post, I think the Facebook desktop site and the stock 4.0.3 browser do not get along very well. I don't have my Prime on me now, but when I get home this evening I'll stress test a different browser like Dolphin HD...
Click to expand...
Click to collapse
This doesn't sound like the same lockup issue. Did your screen freeze on whatever current screen it was on for 10 seconds and then reboot?
Since the .28 update today i saw the attached lines on the side of my screen, if i tough the screen they go away but the moment i take my hand off they come back. I am not sure if its the new update this has caused this issue or something else.
Anyone else have had same/similar issues since the new update?
Should I RMA TF201?
v1ks said:
Since the .28 update today i saw the attached lines on the side of my screen, if i tough the screen they go away but the moment i take my hand off they come back. I am not sure if its the new update this has caused this issue or something else.
Anyone else have had same/similar issues since the new update?
Should I RMA TF201?
Click to expand...
Click to collapse
Hey,
i was actually getting that on my tab too
i wasn't very sure
but usually if i press the home key, it would be gone... so i don't know...
Mine has also started doing this since .28 pretty sure this is the artifact issue talked about in the review thread in general. It's done it to me twice now,rebooting seems to have fixed it but never did this to me on any of the older firmwares. Prob have to wait till the next update see if they update the driver or somethin
I also rebooted the pad and its ok for now until as you say it comes back again. I just cant believe how updates which are meant to fix problems are causing more issues.
One thing i also noticed was that when playing NFS it crashed and the game was stuck, i had to reboot pad as nothing would work.
All these + other problems after the recent update!
I'm getting the same lines on my tablet. Just rebooted it and haven't seen the lines return after 5 minutes.
Im seeing these lines , except larger, when connecting to my laptop threw splashtop/my cloud.
Think its the same issue?
Have seen them in other build versions
Have seen them a couple of times on my prime .28 too. But I have seen them in the old firmware as well, so It's not a problem with the update.
They only appear in the homescreens and not in apps and they disappear shortly.
Manar Aleryani said:
Have seen them a couple of times on my prime .28 too. But I have seen them in the old firmware as well, so It's not a problem with the update.
They only appear in the homescreens and not in apps and they disappear shortly.
Click to expand...
Click to collapse
ive only seen this since the update never had it on the .21 firmware. Anyway lets hope its sorted in the next release for now the reboot is doing the trick
Just when I thought ASUS was done with messing up my Prime, they do it again. I will never buy another ASUS product, in fact, in the past 5 months, I have purchased 2 Dells, 2 HP's, and 3 Kindle Fires. All users very satisfied.
I'm having this issue too.
http://www.youtube.com/watch?v=l7AK8Yyriiw
I'm gonna try manual firmware installation to see if this works. Suspects faulty firmware download via FOTA
That's a graphics memory issue. Its driver related, it was basically gone in .21 Update. It could have been re-introduced in .28 with the nVidia drivers update they did.
I'm almost sure it isn't Asus fault. At least not directly
So just recently i noticed the left 1cm or so of my screen quite often starts glitching out. Wrong colors, artifacts, etc. I know its not software because i use the screenshot function and the pictures come out fine, the display is whats goofy.
Has anyone else observed this? im kind of weary of sending it for RMA since there are lots of horror stories, my sisters tablet has been at RMA for a month and is still "waiting for parts"... What else can i do?
Not unlocked, tablet is still usable, today after school im going to try resetting it but i doubt that will do it.
pileot said:
So just recently i noticed the left 1cm or so of my screen quite often starts glitching out. Wrong colors, artifacts, etc. I know its not software because i use the screenshot function and the pictures come out fine, the display is whats goofy.
Has anyone else observed this? im kind of weary of sending it for RMA since there are lots of horror stories, my sisters tablet has been at RMA for a month and is still "waiting for parts"... What else can i do?
Not unlocked, tablet is still usable, today after school im going to try resetting it but i doubt that will do it.
Click to expand...
Click to collapse
I am having the same issues after my Prime came back from it's first RMA trip where they have basically changed the mother board and screen. I am now waiting for them to send me shipping instructions for my RMA for this issue.
This is a known issues with currently ICS builds for the prime. Search for screen corruption if you'd like to read the other threads about it. There's not permanent fix at the moment. I find that locking/unlocking the screen will usually fix it, and sometimes just rotating the screen will fix it. Otherwise a reboot will always fix it.
I don't know if the 700 series has the same issue, so if you bought yours at a best buy you can try to replace it. I've tried several different roms, and anything based on the current kernal (even motley's kernal) has this issue.
EDIT: If you contact asus about the issue they will suggest doing a factor reset. You can try, but I haven't read any success stories. It is possible that the JB update with newer drivers will solve the issue.