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Hey guys,
I do got some issues with the WIFI reception on my gtab. The signal is always very low and weak. I tried every rom, even did an NVFlash to go stock but that didnt help either. I did put carbon stickers on the whole device though, can that have any impact? Are there more people with this problem and if so have you got stickers on the device? Please let me know, thanks in adance!!
Peace!
After submitting this post my connection dropped which it also does more often.
Anyone has a clue?
3sade,
I actually had this same problem about 2 weeks ago. I would be directly over my WiFi AP and had a weak signal (2bars) no matter what ROM I used. I called up GTab support (310) 228-4000 and opened a RMA with them. Despite what's I've read in other posts, support was very nice and willing to help for me. They will tell you that you'll have to remove the carbon stick from the device and restore it to the stock ROM. That part sucks but when I got my gtab back (14 business day wait), it is in better working condition then when I sent it to them (the screen is more responsive, seems less sluggish with the stock ROM).
I don't know if this is what you were hoping to hear, but I thought I would pass it along.
I'm sorry to reply to an old thread but I've just recieved a hannspad sn10t1 which I believe has similar if not the same hardware as the GTab. I'm having the same issue with wifi connection, if I actually touch it to the router then I might get 3 bars! I definately cant leave the room and still be connected.
Have I got a faulty unit or is there a software or settings fix? By the sound of this its a hardware fault but I'd rather try and find a fix first.
htc-rocks said:
I'm sorry to reply to an old thread but I've just recieved a hannspad sn10t1 which I believe has similar if not the same hardware as the GTab. I'm having the same issue with wifi connection, if I actually touch it to the router then I might get 3 bars! I definately cant leave the room and still be connected.
Have I got a faulty unit or is there a software or settings fix? By the sound of this its a hardware fault but I'd rather try and find a fix first.
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Click to collapse
Most definitely a hardware issue. It sound like your antenna is not even connected at all. I would contact the manufacture for a RMA. If not crack it open and find the antenna
Asus just contacted me regarding my RMA I just received today. It does work better then my last tablet, but soon as I start streaming bluetooth the wifi just drops right out. Anyway, they indicated THERE IS a hardware fix and I'm going to have to send my tablet BACK to them again. I have no idea what this hardware fix is or what it implies. I'm trying to get back in touch with support so I can get ANOTHER RMA to send the tablet back out again for this "hardware fix".
Your tab is just racking up those flyer miles. Hopefully it gets fixed this time.
I got the same email today saying that they had a hardware fix. They said that it will be a couple weeks before its ready so they suggested that I wait for 2 weeks other wise my tablet will just sit there. Its encouraging for sure.
kkpsichologist said:
I got the same email today saying that they had a hardware fix. They said that it will be a couple weeks before its ready so they suggested that I wait for 2 weeks other wise my tablet will just sit there. Its encouraging for sure.
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The real big problem with this is by the time they actually get to service everyone there will be perfectly high end tablets out on the market already. Asus really bombed on this one.
opentoe said:
The real big problem with this is by the time they actually get to service everyone there will be perfectly high end tablets out on the market already. Asus really bombed on this one.
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Click to collapse
Yep also I think the fix is only for the WiFi range not Bluetooth WiFi speeds
Sent from my PG86100 using Tapatalk
Wordlywisewiz said:
Yep also I think the fix is only for the WiFi range not Bluetooth WiFi speeds
Sent from my PG86100 using Tapatalk
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Click to collapse
Heck, if they have a fix for the wifi range I'll be ecstatic. You mean I won't have to tape tinfoil to the front of my Prime anymore? If that's true, life will be great.
Of course, ASUS may as well just do a general recall b/c as soon as it hits the fan and people find out there is a wifi fix, they're probably going to get 50% returns anyway. I think a ton of people are putting up with wifi right now because it's adequate but they know it's really not as good as it could or should be.
Prime + properly working WiFi = ABSOLUTELY AWESOME user experience.
EDIT: Also, I think they should make the fix available through their authorized service providers nationwide and not force everyone to send back to the only repair center in the country that appears to be working on these right now.
Well that is encouraging that they have a hardware fix. I agree a mass recall should be done for those who want it. Ship us new ones so we are not waiting for them to get repaired when the mass influx hits. They can use the techs to just fix all the current models we ship back without having rush jobs causing scratches on the cases/glass. Sell them as refurbished and people will still snap them up in a heart beat.
opentoe said:
Asus just contacted me regarding my RMA I just received today. It does work better then my last tablet, but soon as I start streaming bluetooth the wifi just drops right out. Anyway, they indicated THERE IS a hardware fix and I'm going to have to send my tablet BACK to them again. I have no idea what this hardware fix is or what it implies. I'm trying to get back in touch with support so I can get ANOTHER RMA to send the tablet back out again for this "hardware fix".
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Click to collapse
Yes, I heard this as well. Gary from Asus stated this in his last interview with CNET. http://news.cnet.com/8301-1035_3-57373634-94/putting-the-transformer-prime-in-perspective/
"The second area of concern with users is the performance of the unit with Wi-Fi and BT enabled at the same time. For a very small minority of users, this combination resulted in signal dropouts or severely degraded wireless performance. We are still investigating the root cause of this problem with returned units, but it appears to be a random manufacturing process issue with properly attaching an antenna.
At this time we have been reworking or replacing units for customers who have reported this problem. In addition, we will start a standardized repair process shortly to ensure any units that still suffer from the problem are properly fixed and offer the same level of Wi-Fi performance as the current shipping units."
The broadcom combo chip is what controls the WIFI/GPS/Bluetooth. Look at BOLD statement above. Not sure what he is talking about atm. I thought WIFI/Bluetooth was ran out of same antenna. I have the WIFI/Bluetooth fallout as well. I modded my prime and have external antenna directly from pogo pin locations. So..... I think it must be something else HARDWARE related. Maybe a resistor or something else coming from the chip that is not right? I been thinking about this ever since I heard that statement.
Erusman said:
Yes, I heard this as well. Gary from Asus stated this in his last interview with CNET. http://news.cnet.com/8301-1035_3-57373634-94/putting-the-transformer-prime-in-perspective/
"The second area of concern with users is the performance of the unit with Wi-Fi and BT enabled at the same time. For a very small minority of users, this combination resulted in signal dropouts or severely degraded wireless performance. We are still investigating the root cause of this problem with returned units, but it appears to be a random manufacturing process issue with properly attaching an antenna.
At this time we have been reworking or replacing units for customers who have reported this problem. In addition, we will start a standardized repair process shortly to ensure any units that still suffer from the problem are properly fixed and offer the same level of Wi-Fi performance as the current shipping units."
The broadcom combo chip is what controls the WIFI/GPS/Bluetooth. Look at BOLD statement above. Not sure what he is talking about atm. I thought WIFI/Bluetooth was ran out of same antenna. I have the WIFI/Bluetooth fallout as well. I modded my prime and have external antenna directly from pogo pin locations. So..... I think it must be something else HARDWARE related. Maybe a resistor or something else coming from the chip that is not right? I been thinking about this ever since I heard that statement.
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I think all Primes have this issue, it's just only a small amount of Prime owners are streaming audio over Bluetooth. That is why the hardware fix won't be ready for about 2 weeks, and I am not sure how long before the production Primes will come off the line with the fix included.
diecast17 said:
I think all Primes have this issue, it's just only a small amount of Prime owners are streaming audio over Bluetooth. That is why the hardware fix won't be ready for about 2 weeks, and I am not sure how long before the production Primes will come off the line with the fix included.
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I agree. Gary is quoted saying "a very small minority of users" have this issue. I haven't heard of anyone yet that owns a prime that doesn't have this issue.
The big ? is.. What is this hardware fix? I would love to open a prime that has the WIFI/BT issue fixed by Asus. See what they have done to it. I highly doubt it is the broadcom chip itself. Must be a smaller component flawed on mobo to cause this issue.
This could also be a fix for weak wifi in general. A couple of people have posted that "insider sources" other than Gary said there was some sort of hardware antenna fix in the works, probably within 30 days. Could be related to these emails.
Sent from my HTC Incredible using Tapatalk
dcAndroidFan said:
This could also be a fix for weak wifi in general. A couple of people have posted that "insider sources" other than Gary said there was some sort of hardware antenna fix in the works, probably within 30 days. Could be related to these emails.
Sent from my HTC Incredible using Tapatalk
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Click to collapse
Yes. They keep referring to "Antenna fix." My factory WIFI/GPS antenna are removed. I have antenna directly to mobo pogos via SMA connectors. I still have the WIFI/BT fallout issue. That is why I keep thinking its something on the primes mobo that is not right. Hmmmmm maybe something to do with the shielding and the broadcom chip?
Anywho... yes it would be cool to see what they do since they tell us that it IS a Hardware issue.
Hardware fix
The hint is the combo chip were they share the B/T and Wi-Fi I believe they are separating them and the antennas.
Would be great if we could get this verified and made into an official ASUS sticky thread. I know we are all very interested in the outcome.
Edit: If the new hardware fixes wifi range, that is. I am aware that an official sticky thread exists for the BT fallout issue.
Sent from my HTC Incredible using Tapatalk
bologdl said:
The hint is the combo chip were they share the B/T and WiFi I be live they are separating them and the antennas.
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Click to collapse
Yes. I am going to pull the broadcom #'s on the combo chip tonight if I get a chance. Then find out what pinouts control the WIFI/BT combo. I do know that WIFI and BT both operate at 2.4ghz. And I thought share the same antenna. I didn't think they could seperate it. Hey maybe I will learn something. Always fun!
Anyone else have some ideas on this whole issue?
Erusman said:
Yes. I am going to pull the broadcom #'s on the combo chip tonight if I get a chance. Then find out what pinouts control the WIFI/BT combo. I do know that WIFI and BT both operate at 2.4ghz. And I thought share the same antenna. I didn't think they could seperate it. Hey maybe I will learn something. Always fun!
Anyone else have some ideas on this whole issue?
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Click to collapse
Keep us posted. Would also be nice to know when this fix will go into production!!!!!
opentoe said:
Asus just contacted me regarding my RMA I just received today. It does work better then my last tablet, but soon as I start streaming bluetooth the wifi just drops right out. Anyway, they indicated THERE IS a hardware fix and I'm going to have to send my tablet BACK to them again. I have no idea what this hardware fix is or what it implies. I'm trying to get back in touch with support so I can get ANOTHER RMA to send the tablet back out again for this "hardware fix".
Click to expand...
Click to collapse
If this is true I would ask Asus to send me a loaner first and using the same box from the loaner to ship my own prime.
Erusman said:
I agree. Gary is quoted saying "a very small minority of users" have this issue. I haven't heard of anyone yet that owns a prime that doesn't have this issue.
The big ? is.. What is this hardware fix? I would love to open a prime that has the WIFI/BT issue fixed by Asus. See what they have done to it. I highly doubt it is the broadcom chip itself. Must be a smaller component flawed on mobo to cause this issue.
Click to expand...
Click to collapse
I think i have one of those with no problems.
I compared wifi signal reading with signal reading on my laptop to same acceespoint , its only couple db lower.
Today i went for a drive with gps test on. 90% of the time i had gps lock. I had up to 12 sats.
a1jatt said:
I think i have one of those with no problems.
I compared wifi signal reading with signal reading on my laptop to same acceespoint , its only couple db lower.
Today i went for a drive with gps test on. 90% of the time i had gps lock. I had up to 12 sats.
Click to expand...
Click to collapse
1. I think Gary was referring to the Bluetooth dropout issue.
2. My Prime gets almost exactly the same signal as my HTC phone but the data throughput drops off a lot more at the same distance.
3. Those who want GPS for navigation would say that losing your lock 10% of the time is a problem. (especially in cities where you need to make a number of quick turns in short distances)
Not saying that you should be discontent. Just observing the counterpoint.
Sent from my HTC Incredible using Tapatalk
a1jatt said:
I think i have one of those with no problems.
I compared wifi signal reading with signal reading on my laptop to same acceespoint , its only couple db lower.
Today i went for a drive with gps test on. 90% of the time i had gps lock. I had up to 12 sats.
Click to expand...
Click to collapse
Stream some bluetooth and then get back to us. I stream right from the tablet itself and still my wifi drops right out. Pooop.
Does anybody know what Asus is fixing in terms if GPS and wifi when people rma their primes? And what is different with the prime that have working gps?
I wish Asus would just tell us what they are fixing.
Sent from my ADR6300 using xda premium
No Primes have truly "working" GPS.
To clarify, no Prime will ever be really good enough for GPS navigation. Asus knows this which is why they removed GPS from the list of official features for the Transformer Prime tablets. GPS and aGPS are generally good enough to get a rough position for location-assisted services like Search but if you really want to use your Prime as a navigation tool you will be disappointed.
I am very suspect of people who claim that GPS has worked well enough for them to navigate
If your WiFi is very weak, sending it in for an RMA might fix that issue. Allegedly the tablets that have the worst WiFi range and speeds are most likely suffering from a manufacturing defect and Asus has said that they are going through RMA'd Primes and making sure all internal connections are correct and then testing them to make sure that WiFi works within specification.
The reason that Asus "doesn't just tell us what they are fixing" is that there could be any number of problems with a given selection of Transformer Primes. They don't know what the specific problems with each device are until they get it into the lab for testing and repair.
Also they don't want to say "We are tring to fix X" and then have a bunch of Angry fanboys yelling at them if they fail to fix what they were trying to fix.
Good answer!!
FG
The small PCP with the wifi / gps antenna has two contacts that are supposed to connect with two small pogo pins. In some tablets the alignment is off resulting in awful wifi. Asus will most likely check to make sure we have a good connection, that is all.
I own Sony Tablet S since last 90 days but has a lot of problems, it has been at the service station due to its issues for more than 45 days.
The features/functions included are really nice, but the company doesn't care for the customers.
I called and mailed the Customer Care for more than 20 times, but didn't got a revert even once.
I somehow got a replacement, but the same issues were there in that one too.
If not wrong, I got the promises from the Customer Care around 20 times to revert back, but just got 1 revert back.
The major issues I am facing are
1. Wi-Fi disconnects regularly
2. Wi-Fi doesn't have proper range which you can even see in the youtube link as follows:
http://www.youtube.com/watch?v=8FRb855gBMo
3. The device hangs a lot when loaded, stops responding for a long time and the only solution remains is to Restart/Shutdown
4. The screen doesn't get unlocked many a times even upto 30 seconds after pressing the unlock button.
5. GPS connectivity issue: Connection to GPS only remains if you stay at a place, not if you move anywhere from a particular place.
BUT THE WORST problem I am facing is the WORST COMPANY SERVICE.
The stupids don't just know any status of the problems most of the times.
They promise to call/revert back, but I didn't get any reverts of my e-mails from the 13th of April 2012. I can't understand why is this happening to me ???
Any1 facing any of these issues ???
Please provide me reverts unlike SONY
I have the same problems 3 & 4 as you. And most probably caused by the WiFi connection.
I have sent in my Tablet for repair cause after a month of usage - the battery cannot be charged.
Hopefully the ICS update will solve these few problems.
I'm from Singapore and Sony after-sales service sucks all around the world except USA, Japan & maybe UK. That's where all their customers are at. =)
Sorry to hear you're having problems.
If you've had the same wifi issues with 2 tablets then it's unlikely to be a hardware problem and more likely to be a compatibility or settings issue between your router & tablet.
I'd try connecting to another router or network or if this is not possible look at temporarily removing security and possibly changing channel settings on your router. There are other threads here which discuss some wifi issues. Make sure your router has the latest firmware installed and do make sure you've updated to the latest version of Android for your region as this has been known to help
Wifi will disconnect when the tablet goes to sleep but should connect again within 10 secs or so of waking up Unless you download an extra app which forces constant connection.
With respect to the laggyness and crashing what apps do you have installed? I'd be tempted to point the finger there first before blaming the tablet, might be worth going through them and seeing if you can narrow it down to a dodgy app or one that doesn't like the Sony much. Certainly like above get the latest android.
I hope the issues get sorted swiftly for you.
jameslindsey said:
Sorry to hear you're having problems.
If you've had the same wifi issues with 2 tablets then it's unlikely to be a hardware problem and more likely to be a compatibility or settings issue between your router & tablet.
I'd try connecting to another router or network or if this is not possible look at temporarily removing security and possibly changing channel settings on your router. There are other threads here which discuss some wifi issues. Make sure your router has the latest firmware installed and do make sure you've updated to the latest version of Android for your region as this has been known to help
Wifi will disconnect when the tablet goes to sleep but should connect again within 10 secs or so of waking up Unless you download an extra app which forces constant connection.
With respect to the laggyness and crashing what apps do you have installed? I'd be tempted to point the finger there first before blaming the tablet, might be worth going through them and seeing if you can narrow it down to a dodgy app or one that doesn't like the Sony much. Certainly like above get the latest android.
I hope the issues get sorted swiftly for you.
Click to expand...
Click to collapse
+1
Inviato dal mio HTC EVO 3D X515m con Tapatalk 2
Wifi is a known unsolved issue the rest is not really nmormal, but why don't you try to contact sony vaio service wich contains tablet s also
Agreed with James. If two tablets have WiFi problems, it's almost guaranteed that is a problem with your network environment, not with the Tablet. I have never had a problem with the WiFi and it always reconnects easily.
Also +1 for the app suspicions. Most of those issues sounds like they could be coming from an app (particularly 3 and 4), so try factory resetting your device then installing apps slowly one-at-a-time, waiting about 24 hours between installs to see if any apps cause this behaviour to return.
As for replies from customer service, I can't help you there since Sony replied to my only support Q within three days of my message. Make sure you have the right address, and then try Vaio Service.
jameslindsey said:
Sorry to hear you're having problems.
If you've had the same wifi issues with 2 tablets then it's unlikely to be a hardware problem and more likely to be a compatibility or settings issue between your router & tablet.
I'd try connecting to another router or network or if this is not possible look at temporarily removing security and possibly changing channel settings on your router. There are other threads here which discuss some wifi issues. Make sure your router has the latest firmware installed and do make sure you've updated to the latest version of Android for your region as this has been known to help
Wifi will disconnect when the tablet goes to sleep but should connect again within 10 secs or so of waking up Unless you download an extra app which forces constant connection.
With respect to the laggyness and crashing what apps do you have installed? I'd be tempted to point the finger there first before blaming the tablet, might be worth going through them and seeing if you can narrow it down to a dodgy app or one that doesn't like the Sony much. Certainly like above get the latest android.
I hope the issues get sorted swiftly for you.
Click to expand...
Click to collapse
Thanks for reply dude, but you'll really be amazed to know that
My router doesn't have any issue, it has been upgraded to the latest firmware.
To add I connect the same router with 2 Nokia E6-00, Nokia N8-00, Nokia E63, 2 Sony Vaio Laptops, 2 PC with a linksys usb modem, Samsung Galaxy S, Nokia E71, Lenovo Laptop, Samsung Galaxy Note, Sony Walkman Live, a lot Iphones of my customers get connected to it, a lot ipads get connected to it and none of them have problems, why this is the only 1 ???
About softwares, again a shock this is a problem when my Tablet was just opened from the box even, it is still there and I guess will remain forever, and if you guys don't know, just check the youtube link I provided, it explains a lot.
Anyways thanks for the help
And even I use 4 Sony Vaio Laptops and always suggest Sony to my friends and relatives, but this time I faced the worst cause they promised me to revert back almost 20 times, but I got a revert only once. What the f**k
Guys please reply if any of you are facing the same problem or not ???
This message is addressed to software developers who could possibly help resolve this issue.
Myself and other users have been facing a terrible problem with this phone in regards to network connectivity and missing incoming calls.
Basically, my phone becomes not responsive to incoming calls when it enters sleep mode. If my phone is in sleep mode (screen off), every incoming call goes directly to voice mail. As a result, I have been missing hundreds of phone calls!
To prove to Xiaomi that this is not an isolated issue with my phone in particular, I have created a survey in the http://en.miui.com/forum to have an estimate of users suffering with this issue. So far, over 45 people have reported to have problems receiving incoming calls. At least 30 people have reported to be facing the issue in which the phone does not receive incoming calls while in sleep mode (screen off). This is the link for the survey I created (http://en.miui.com/forum.php?mod=viewthread&tid=272072).
I have tested several versions of China, Global, Developer and even AOSP ROMs. They all have the same problem. I have been missing incoming calls since the first day I bought my phone.
In addition, I found that users have reported network problems with models Mi3, Mi4, Mi5, Redmi Note 3G, Redmi 2 Prime, Redmi 1S. These links can be seen here:
en.miui.com/forum.php?mod=viewthread&tid=202489 (RedmiNote 3G)
en.miui.com/forum.php?mod=viewthread&tid=270142 (Mi 5)
en.miui.com/forum.php?mod=viewthread&tid=209180 (Redmi 2 Prime)
en.miui.com/forum.php?mod=viewthread&tid=207580 (Mi3 )
en.miui.com/forum.php?mod=viewthread&tid=200834 (Mi4i)
en.miui.com/forum.php?mod=viewthread&tid=158212 (Redmi 1S)
A user of the forum has posted a procedure that helps to reduce this issue of not receiving incoming calls. It consists of disabling the apk qualcomm supersaver and typing the code *#*#995995#*#* twice. This has to be done every time the phone is restarted. I have no idea of the mechanism behind this procedure but I guess it could help software developers to figure out a way to solve this permanently.
Thank you
Up & Thanks!
I have a same problem...
What can developers do about that? As you said, many users are suffering from this issue, plus you are experiencing it on several different ROMs. But a vast majority of users are NOT experiencing this issue. Why would two identical phones with two identical ROM versions differ in this matter? If the issue was not resolved by reflashing, only conclusion is that this is a hardware related problem and there is nothing the developers can do about it.
Has it been established if this is a problem across the snapdragon / mediatek range or just to one of them?
krcovsky said:
What can developers do about that? As you said, many users are suffering from this issue, plus you are experiencing it on several different ROMs. But a vast majority of users are NOT experiencing this issue. Why would two identical phones with two identical ROM versions differ in this matter? If the issue was not resolved by reflashing, only conclusion is that this is a hardware related problem and there is nothing the developers can do about it.
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Click to collapse
Well, they (devs, or xiaomi) can come out and say it's hardware related and call back the phones.
bryfly said:
Has it been established if this is a problem across the snapdragon / mediatek range or just to one of them?
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Click to collapse
I think it's only SD related, because the first step of the fix is to disable the app com.qualcomm.qti.supersaver
Not sure if it is connected, but I never had a problem in the last 2 weeks, today I let my battery get down to 49%, when I went into battery use my I could see my phone network started to shut down at 70% battery,from what you say com. qualcom.qti. supersaver affects it , is this related to battery, if so is this the link???
After all those reports, there is a pattern that looks bad. Can anyone affected with this issue share if they're on 4G/LTE? I'm on 3G and never experienced such a problems. If we could manage to narrow down the issue, maybe there will be something we could do, but saying "I've reflashed all the roms available", doesn't help much. Also, are you using sim1 or sim2 slots? Have you tried with two sim cards or only one?
For example I can t recieve calls when I choose only 2g, when I choose prefer 3g in most cases I can recieve calls...
Apparently, the 7.3.2.0 china stable OTA fixes this issue! Sadly I can't test it right now
bryfly said:
Not sure if it is connected, but I never had a problem in the last 2 weeks, today I let my battery get down to 49%, when I went into battery use my I could see my phone network started to shut down at 70% battery,from what you say com. qualcom.qti. supersaver affects it , is this related to battery, if so is this the link???
Click to expand...
Click to collapse
Just had my second episode of losing my phone network, again this happened when my phone got to under 70% on my battery.... it never happens if I keep battery charged above 70%.