This is the second time my Prime has been in Safe Mode.
WTH?? is Safe Mode??
The first time it happened was several weeks ago, I had left it docked and charging over night. I woke up and it was in Safe Mode and several of the widgets were "gone" - in that state were it is black and says "trouble loading widget". That time it was right after one of the OTA fixers and it told me I had an update to do but it was the same version. I reinstalled the update and it went away.
Today - right now - all I did was take it off the dock!! It was not plugged in. I had been listening to some music (from the prime+dock) and working on my laptop. I undocked the tablet and was going to take it outside test my gps again (i used to get signal, now I don't yadda yadda yadda).
Obviously I am going to reboot and I am sure everything will be fine. But I'd like to know what it is, what causes it, CAN WE DO ANYTHING WITH IT (i.e. - is it useful in anyway, to grab something out of it while it's like that?).
two screen shots, one from the first time, the other from tonight.
That's weird. I've only seen that happen with my Ipad sometimes. Its like when the ui or launcher crashes somehow and it puts it into safe mode to still be useable. Some ui things may be disabled. I'd think a reboot should clear it. I think something with UI or launcher or something similar crashed somehow and threw it into safe mode. Might be different for android but either way a reboot should clear it. Now if it starts happening alot then it might be something you downloaded crashing.
A reboot cleared it up, no problem.
Its just odd. I've seen it on my laptop and pc, but never on my phone. I certainly didn't expect to see it again on my Prime. I un-dock it, it reboots and opens into Safe Mode.
Oh well, no harm, no foul
Happened a couple of times to me when I first got my Prime. Like you it was fine when I went to bed and left it on charge, then wake up in the morning and ...... SAFE MODE WTF!!!!
Happened a couple of other random times also. Since 9.4.2.11 no issues with this.
Related
I don't know what the heck is going on with my HTC HD2, but the reboots are getting quite annoying.
Furthermore i noticed it happens when i utilize the cpu heavily.
Mostly with streaming video or playing games.
Have done multiple hard resets, rom updates and even custom roms but nothing seems to work.
Sometimes my phone even reboots(soft resets) after watching 5 whole seconds of youtube
So even directly after a hard reset the problem persists.
I'm totally confused right now(because i have tried everything i could do to fix this problem).
I am thinking could it be the battery not giving enough juice for the task? overheating ? or just faulty hardware?
what do you guys think?
because i noticed that the problem is happening more frequently over time.
Edit: it rebooted even in idle a moment ago (1th time) ???
Similar issue with youtube freeze and reset
I can validate your frustration. I am having problems with my HD2 freezing up as well and doing a soft reset on it's own. So the YouTube app opens up the HTC player and then it will play a few seconds and then freeze up. I also opened an MP4 movie file and view it with the HTC player and that also froze it. Last but not least, I have TomTom and that froze it after 15 minutes last night.
I have seen some postings that Tmobile and HTC will be releasing a new rom to fix some memory leaking issues so perhaps that might be it.
It started happening about a week ago for me. Please post any solutions you might find.
I am on:
OS v.5.2.21889
Mania v.2.5.20121412.1
ROM v.2.10.531.1 WWE
Radio v. 2.08.50.08.2
I have done some trail and error, played around with coreplayer and i noticed that when i set the video quality to FLV medium quality in the buildin youtube app in coreplayer i won't reboot that quick anymore, but after a couple of seconds it will eventually still reboot. If i set quality to high quality/high bandwidth i will reboot much faster (so this let's me think about some kind of memory leak/buffer overflow).
Furthermore luckly i don't have any problems with playing mp4 videos in coreplayer, i have tested this especially because of the youtube reboots, and it will keep playing for 1,5 hour without any problems, so maybe you could try coreplayer and see if that's a solution for your mp4 problem ?
But eventually it would be nice if these problems where sorted out so that the device will work like it is supossed to be
Already tried a TASK29 and a flashing a stock ROM from your SD card?
Ye, have tried task 29 (between each roms, i do use task to make sure that the phone is empty.) and when i went back to my 1.72 stock rom i did flash it from SD, but still no luck.
this happened to me today as i was logging onto the net. it did a full master reset.
Same thing happened to me after the unit froze. I pulled the battery, put it back in an it went into this continuous loop of starting up, going through the first couple of screens and then rebooting. What I eventually found to be the problem was that I had inadvertently bent one of the battery pins when I put the battery back in, not much but just enough to where it wasn't making contact. After I carefully straightened it out the issue was gone and it fired up as usual. I love simple fixes, of course this was after I task 29'd and reflashed which didnt correct the problem.
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lemonspeakers said:
dfhgjkhgfeghjn
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lol ? xD frustrated ?
thompsd said:
Same thing happened to me after the unit froze. I pulled the battery, put it back in an it went into this continuous loop of starting up, going through the first couple of screens and then rebooting. What I eventually found to be the problem was that I had inadvertently bent one of the battery pins when I put the battery back in, not much but just enough to where it wasn't making contact. After I carefully straightened it out the issue was gone and it fired up as usual. I love simple fixes, of course this was after I task 29'd and reflashed which didnt correct the problem.
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hmm i only got the problem while i'm watching streaming video through 3g and on usb > active sync > pc data connection / some (cpu intensive) games
with wifi no problems at all, it plays youtube for more then a hour without a reboot, and i tested it multiple times to make sure), and booting is just fine without a single hickup
thompsd said:
Same thing happened to me after the unit froze. I pulled the battery, put it back in an it went into this continuous loop of starting up, going through the first couple of screens and then rebooting. What I eventually found to be the problem was that I had inadvertently bent one of the battery pins when I put the battery back in, not much but just enough to where it wasn't making contact. After I carefully straightened it out the issue was gone and it fired up as usual. I love simple fixes, of course this was after I task 29'd and reflashed which didnt correct the problem.
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Hey, thank you @thompsd. This was driving me crazy on my phone. I finally took it back to a TMobile store for replacement and they put me on the phone with support before they would issue a replacement. Of course I was bewildered when they had me take out the battery and put it back in (which I had done a zillion times) and the phone suddenly worked. The person on the phone told me that it was fixed because I had to keep the battery out for at least 90 seconds. This made absolutely no sense, but it was hard to argue with success. I walked out of the store with my head hung low in shame.
Tonight, sitting in an airport lounge waiting for a flight, I noticed that my phone was hung so I pulled the battery to reset it. When I put the battery back in and started it, the phone went into the reboot loop -- displaying the boot screen for a couple of seconds and then shutting down and rebooting. I pulled the battery for 90 seconds. 120 seconds, 5 minutes. No joy. Realizing that this solution made absolutely no sense in the first place, I decided to search around again.
I found your reply in this thread and looked at my battery contacts. One of them was bent. I straightened it out, put the battery back in and the phone booted right up. Now I realize that when I was on the phone with TMobile, I must have put the battery back in that one time in such a way that inadvertently straightened the pin.
Hi all,
I have (maybe) the same problem with my HD2 i.e. when it is "doing something", well not idle, it sometimes restarts itself and then usually will not get out of the cycle of crash/reboot untill I remove the battery and wait for a few minutes before starting it again.
This is always more frequent if I am using a serious application such as sat nav. It also has only happened when the unit is connected to power, either on my desk or in the car (different power sources), but disconnecting it from the power after the cycle has started doesn't help.
I have assumed from the symptoms that it is caused by overheating and so leaving it switched off for a period allows it to cool.
I have got a return packet from Vodafone to send it for repair but I am loath to do this as it is likely to take 10 days and I suspect I might either get a recon unit back or "no fault found".
Does anyone think this could be battery related? If so I would buy a 2nd battery and test it.
Cheers, Gordon
I can confirm having the same problem.
Using BattClock (which shows a.o. the battery temperature) I was able to establish that the resets and reset loops happen once the battery temperature exceeds 31-32°C.
Contacted HTC support and received reply that the phone qualifies for repair.
PS. My wife just suggested providing me with a cooler bag, so I can enjoy reset-free phone during summer heatwave...
I had similar behavior, but it was due to the new ROM release (4/28/10). I loaded the official T-Mobile release date ROM (2/19/10) and the problem went away.
L.B.
Yesterday my battery charge got very low and shut the phone down. When I turned the phone back on without charging it kept rebooting time after time. I tried plugging the charger in but that didn't help. I took out the battery and put it back in and that still didn't help. I finally caught it when it was rebooting and pressed volume down and got the phone in bootloader to at least stop the constant rebooting. I left the phone on the charger and after about 1/2 hour I pulled the battery and put it back in and the phone was fine.
I am not wanting this to happen again. Maybe I will go back to an older ROM.
if i have some luck i will receive my phone tomorrow or the day after tomorrow.
i will let you know what has been repaired and if this solved the reboot problem.
today i received my phone back from the repair center.
The repair letter says that the display has being changed because it was not functioning anymore? (but when i sent the phone in the display was working like it should).
And the youtube problem is still there
Im having the same problem! i figure it was the battery overheating...or the rom or even probably a not compatible radio.....try to change all of these and is still restarting when ever it tries to connect to any data or internet usage. Ex. youtube, downloading of files from the internet, Remote Desktop even Microsoft My Phone still restarts.
even when i used to make/receive phone calls it would restart as soon as i picked it up to talk. but for this i had a solution witch as of now is working fine with out a problem.
if anybody else has this problem with the Receiving/making calls this should work.
1. Go to: Start/Settings/Connections
2. is the "TASK" tab choose "Manage Existing Connections"
3. In the "Modem Tab" has for options to choose from, normally is on "Auto", this was the problem. you would want to get it OFF AUTO.
4. Try all the other " voice Stream options Shown" and see witch one works for you without giving problems, and save. Im currently using "wap.voicestream.com." witch is the second option after Auto.
Well i hope this works for you guys if ur having similar problems, its actually work for me. GooD luck! hope this helps.
bitbank said:
I had similar behavior, but it was due to the new ROM release (4/28/10). I loaded the official T-Mobile release date ROM (2/19/10) and the problem went away.
L.B.
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is it possible for me to know where can i get this ROM??
(official T-Mobile release date ROM (2/19/10).
this week i will receive my phone back for the 2th time.
Hopefully they have found the faulty component of the phone.
I will keep you informed
Ok so my battery died all the way to 0% before I could toss it back on the charger after a full days use. No big deal.
I plugged it in the charger, powered it back up and strangely my HD2 froze within 30 sec of booting into Sense. Strange.
So I rebooted and same problem. And the again and again about 10 times consistently.
30 sec is barely enough time to backup and settings or files to do a hard reset and restore an old back up file. So I unfortunately had to backup to an older backup from a month ago
Figure this would obviously solve the issue and worst case lose some recent texts and appointments. Well the freezing is somehow still there! I REALLY don't want to do a hard reset and start over from scratch.
Anyone know a possible fix? I searched before asking as usual but not much luck..
Hi
Ive suddenly started experiencing SENSE problems in the last two days also. I havent tweaked or installed anything for months. My battery didnt die though.
If i switch of SENSE it works fine, with Sense on it takes forever to do anything. Im planning to hard reboot it soon, but your experience seems doesnt fill me with confidence. are you on tmobile uk?
I've also experienced what OP has. Ran my battery completely empty. Let it charge for some time and switched it on later in the day. After some time (a few minutes, I think) the phone was extremely slow. Sense froze completely, but I could navigate the start menu etc, although very slowly.
A soft reset didn't change anything.
I disabled Sense (which was cumbersome, to say the least). Let the phone stay on with charger plugged in overnight. The next day it was good again.
Strange thing!!
Check for errors on your phone/sd card - sounds like you might have a corrupt file somewhere. I had one on my sd card and it gave me a massive battery drain. I deleted it and everything was back to normal.
Just link your phone to the pc, select the either drive through active sync, right mouse button and select "error checking" from "tools".
ansaar99 said:
Hi
Ive suddenly started experiencing SENSE problems in the last two days also. I havent tweaked or installed anything for months. My battery didnt die though.
If i switch of SENSE it works fine, with Sense on it takes forever to do anything. Im planning to hard reboot it soon, but your experience seems doesnt fill me with confidence. are you on tmobile uk?
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Click to collapse
Hi
Ive had some luck on my freezing SENSE problem, not entirely sure if it may fix yours but this is how mine resolved. It was basically down to the issue where for some reason the phone switched its date back to 2009. i have a YAHOO email account configured, and given that the phone thought the date was 2009, it decided to download all emails since that date (headers at least). And I have a LOT! I just looked at the inbox, and it was huge. I only have the thing setup to check for new mails every 4 hours or so, so it doesnt resync so often. Anyway, i have forced it to check for new email now, and it has deleted all the hundreds (if not thousands) of old headers.
Now sense is working perfectly fine again. phew!
Perhaps the battery drain caused your system date to reset, and maybe you have emails setup to download from an external mail account? worth checking.
Had this issue again last night, although the battery was about 80% full.
Soft reset didn't change anything. I tried disabling Sense and soft reset. Didn't change anything either.
Did as last time; plugged in the charger and left the phone on over night (with Sense off). Today it was fine again. Enabled Sense and still smooth.
Date is correct, though, as opposed to ansaar99. Considering it was really slow even though Sense was disabled suggests this is a WM issue. Couldn't find any process that was hogging resources either; 90% CPU spent on Idle process; the rest used by task manager.
Haven't had the chance to check for corrupt files on the SD card (as suggested by Towserspvm2000).
Same thing happened last night again.
This time I tried both disabling Sense, and removing the SD card. Removing the SD card should solve the problem if it was because of a corrupt file. It didn't
I think I'm seeing a pattern though; this seems to happen roughly around midnight. Yesterday (or actually, today) I noticed it at 00:24. I didn't record the time on the other occurances, but it was around midnight.
So, could it be that WM by default does something 'scary' around midnight?
OK my Atrix just rebooted 2 times today. This is getting pretty annoying.
I saw few Threads on the forum about reboots already but couldn't find an answer weather or not replacing the phone fixed the issue for people who had it. And thought the pool will be useful to see what the current situation is. Should i replace mine or it is software related and all phones have same issue??
Some of the reboots are can be missed bu user as they happens when phone just idles the good way to check is to: do dial
*#*#4636#*#* and go to "battery Information" -> Time since boot:
If you see that this time is less then what you think it should be(you know when you last rebooted).
On the side note i saw few threads where people where complaining about the battery life, an it might be connected as those reboots do reset the battery timer.
What about an option for something like
Had random reboot issue, didn't do anything about it and haven't had another one
I vote for that one..
Was it completly random, or you where installing something/playing game/using app etc.
Also is it possible that you didn notice it? Mine rebooted atleast 3 times where i found out that it did only after checking service menue (battary information->Time since boot)
i have been using it for 2 weeks and not a single random reboot
Have had mine for a few days and have not seen or felt one random reboot...
dimammx said:
Was it completly random, or you where installing something/playing game/using app etc.
Also is it possible that you didn notice it? Mine rebooted atleast 3 times where i found out that it did only after checking service menue (battary information->Time since boot)
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Click to collapse
It was completely random although I'm sure something was running in the background that made it reboot. I've kept a very close eye on the phone since I got it so this was the only time it happened.
I'll vote once i've had my phone longer than a day lol
Had it since feb 22, no reboots so far. I would change it under warranty.
Sent from my MB860 using XDA App
i exchanged a phone due to a faulty usb port the other day, had it 2 weeks and it just stopped working. never had a random reboot.
got the replacement on sunday, and noticed today as i was putting it into the locker at the gym it rebooted. only time i've noticed.
I'll check some more this weekend, but I did have an issue while in the music player in car dock mode. Music would stop playing, the phone appeared to lock up, then it rebooted itself. Happened a couple times in this situation. I thought it might have been tasker (as that was the last thing I installed). I did a factory reset, loaded up pretty much the same stuff as previous, minus tasker. It did the same thing once. Hasn't done it again. Will know more later this week when I have time to force the issue, if it's going to occur again.
So, this wasn't really random, as it occurred during a specific activity (car dock, music player). Right now, too many variables to pin it down.
My reboots have only occurred during music playing...ive done numerous searches to find a fix to no availe...i'll give it til the end of the week, do a factory reset, see how it does and go from there...what the hell i'll keep it until the 20th and take it back if it still occurs
Interesting, vote break out almost evenly, as half of the voter have reboots and the other half doesn't. Also i thought a lot more people exchanged their phones but looks like most people (including me) with reboots are waiting on some kind of confirmation of what is causing the issue. Is it software or hardware???
Mine rebooted also today while I was using the music player and the last app that I installed was an app killer watchdog lite. this is the first time I've seen it but it might have rebooted by itself without me noticing it
The culprit might be the music player but I wanna make sure if it will happen again during music play
I forgot where I read this but apparently there's supposed to be a fix for this but they weren't sure why it's not being pushed out yet.
I got my Atrix on Friday night and had it reboot several times, before finally freezing, then crashing while running an app. I took it back to AT&T the next day and switched it out for a new one totally free. With the second I have been having no problems at all, so I think it is just a problem with certain, random, handsets rather than a problem for all of the phones.
Atrix random reboot
Have had my Atrix for one week. The first 24 hours it rebooted 2X, the second day it rebooted 6X. I have been reading these and many other posts. Uninstalled Advanced Task Killer and phone stayed alive for a day. Opened the back and double-checked the insertion of the SIM card and it's been up for 44 hours without a reboot. I will be near an AT&T store on Sunday. Think I'll try a new one. I love the phone otherwise.
still haven't experienced any reboots..
Audible's app (version 1.1 from the market) FC's like crazy and finally caused a reboot last night,the first one since buying 10 days ago. There is a beta version of the audible app that is much more stable than their piece o' in the market.
SIM Card
So... After complete insertion of the SIM card I'm up 66 hours now without a reboot. Others should check their SIM card and post if it helps.
I haven't had a single reboot until today; it rebooted twice on me. I've had the phone since Feb 22nd.
The only thing that's changed is that 2-3 days ago my 32GB SD card came in. I'll do what the above poster said (reinsert SD card) and see if that fixes it.
EDIT: Maybe it is due to heat? I've noticed that, since I got my car dock, anytime I remove my Atrix from the car dock (while in the car dock I use Slacker Radio, Navigation, and a car dock application) its always around 58-60C. I have a SetCPU profile where it underclocks after 60C, but still that is extremely hot.
Hello,
This has happened to my wifes and my phone numerous times and there is no real pattern to it. I've spoke to "adrynalyne" about it and here is what he said: "The reason why the phone would randomly go into Safe Mode would be false touches being registered on the capacitive keys. I am not trying to sound like a jerk, but aside from cleaning the screens and possibly interference from screen protectors...."
Anyone have any other info on this? Neither phone has a screen protector on them and I'm not sure how to prevent it. It seems to happen a lot more to my wife than mine, my phone is running SC2.8 and hers is running SC2.6 but it's happened on on all previous versions of SC.
Any other info to share? Thanks
-Edit-
Just wanted to add, hers has done it while it's charging and not even being touched.
I don't even know what safe mode is on this phone, I'm not sure I've ever seen it.
Sent from my SCH-I500 using XDA App
It's real, I'll see if the screen shot app will work next time it happens to me.
happened to me just this weekend.. Was out on a hike, using gps to keep track of mileage.. phone was working fine for first 3 or 4 hours but then pulled it out and was somewhat frozen (not cold, just unresponsive). It rebooted itself a few times and both times ended up in safe mode.. Safe mode written across the bottom of the screen with no widgets or cell connectivity.. much like windows safe mode.
I pulled the battery and started back up and it was fine. Would love to hear some more info on this safe mode. Though if it were important I'm sure there'd be mention of it somewhere in the devthreads.
on SC 2.6v
elarson006 said:
happened to me just this weekend.. Was out on a hike, using gps to keep track of mileage.. phone was working fine for first 3 or 4 hours but then pulled it out and was somewhat frozen (not cold, just unresponsive). It rebooted itself a few times and both times ended up in safe mode.. Safe mode written across the bottom of the screen with no widgets or cell connectivity.. much like windows safe mode.
I pulled the battery and started back up and it was fine. Would love to hear some more info on this safe mode. Though if it were important I'm sure there'd be mention of it somewhere in the devthreads.
on SC 2.6v
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This is it exactly.
I posted earlier in this thread, but it seems no one really knows about it. Mine has happened twice. I plugged my in to charge last night. Woke up took it off the charger and it was in safe mode. I didnt touch anything. Rebooted and all was fine, but I want to know why lol... Dev please chime in
I just picked up a Prime for $50. The guy said "sometimes it reboots itself". I knew I had heard of it before so $50 didn't bother me. I picked it up and when I got home I noticed it was bent. I Thought maybe that was causing something to short so I opened it up and straightened it (mostly as best I could) and it seemed to boot faster but still reboots randomly but only if it's being used. Never reboots while sleeping. Sometimes it hangs and I have to force it, other times it has no WiFi on the reboot and I have to reboot or again. I tried the double factory reset thing I read somewhere but it did a random reboot during initial setup with no apps on it not even connected to WiFi yet. Did I get a bad one? Any other way to fix it? No dock, no micro SD card in it, says there are no updates for it. It sat perfectly fine for 6 hours with no reboots without being used and as soon as I opened the play store it rebooted. Happens with our without being held so I'm fairly certain it isn't a short. Everything looked fine inside when I had it open. Help?
SumCanadianGuy said:
I just picked up a Prime for $50. The guy said "sometimes it reboots itself". I knew I had heard of it before so $50 didn't bother me. I picked it up and when I got home I noticed it was bent. I Thought maybe that was causing something to short so I opened it up and straightened it (mostly as best I could) and it seemed to boot faster but still reboots randomly but only if it's being used. Never reboots while sleeping. Sometimes it hangs and I have to force it, other times it has no WiFi on the reboot and I have to reboot or again. I tried the double factory reset thing I read somewhere but it did a random reboot during initial setup with no apps on it not even connected to WiFi yet. Did I get a bad one? Any other way to fix it? No dock, no micro SD card in it, says there are no updates for it. It sat perfectly fine for 6 hours with no reboots without being used and as soon as I opened the play store it rebooted. Happens with our without being held so I'm fairly certain it isn't a short. Everything looked fine inside when I had it open. Help?
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Go to settings and post the device info and kernel info for the tablet please (screenshot the whole screen will probably be easier).
It might be running a custom kernel and the voltages might be too low for your specific machine.
Tablet isn't really reliable enough to be used that long so I just took a picture. Sorry it's sideways, we all know how iPhones work lol.
SumCanadianGuy said:
Tablet isn't really reliable enough to be used that long so I just took a picture. Sorry it's sideways, we all know how iPhones work lol.
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That is the last official firmware and kernel that Asus released for the TF201 so it is not a custom kernel causing it.
At this point it might be worth you trying to flash a custom rom to see if it makes it any better because you don't really have anything to lose.
Another option is to sell it on ebay for the screen. You will more than likely get your money back off someone who just needs that part.
You thinking it's more software related? Would it make it through the flashing process without bricking?
It has to be software related I think. I was just able to run a full antutu benchmark with no reboots. There may be a more strenuous hardware test but I don't know what it is. I just figured I'd try to make it so the hardest thing I could think of and see how it went. I did leave it on a charger for about 20 hours or so. Wondering if maybe the battery could be an issue?
Edit: Open the Play Store, hit update all, accept all permissions, then it reboots. Seems most common when using Play Store or YouTube.
If it makes any difference if I turn in the tablets "performance mode" it reboots WAY less often. Could the battery be too weak? Idk Jay spitballing here.