I installed Kies on my desktop but couldn't get the phone to recognise (driver issues I think). So I tried it on my laptop instead, and when the window opens it is empty. I can't post links yet but you can see an image a:
hxxp://img46.imageshack.us/img46/5093/kiesiscrap.png
I am running Windows 7 x86 on the laptop and Windows 7 x64 on the desktop. All I want to do is update my phone. Any ideas?
Search KIES how to use installing USB drivers etc etc question asked multiple times .
Read the FAQS and GUIDES
jje
Believe me, I have been through all the stuff about USB drivers. That isn't really the problem though, they work fine on my laptop, it is Kies that doesn't.
Google turned up nothing. I can't be the only one having this problem though. The window is literally blank.
mojo-chan said:
Believe me, I have been through all the stuff about USB drivers. That isn't really the problem though, they work fine on my laptop, it is Kies that doesn't.
Google turned up nothing. I can't be the only one having this problem though. The window is literally blank.
Click to expand...
Click to collapse
Basic troubleshooting, uninstall and reinstall. kies is that messsy.
Thanks, did the uninstall-reinstall thing, no joy. Sigh...
I have a feeling there might be an issue with the phone itself. I have noticed that Kies mode doesn't work if I have Launcher Pro loaded. I have to switch the default back to the Samsung home screen and reboot the phone for it to connect to Kies, but even then it fails to update. Maybe there is some other bit of software on there which is also causing issues.
Pain. In. The. Arse.
Related
Okay all. Usually I don't post and just lurk around here to find the answers to my issue. This time after reading 300 posts about Activesync and the TP my problem is still not resolved.
Up until last Friday I have been able to sync the TP with my computer running WinXP via the USB connection. I sync with my exchange server OTA but use the USB connection for file transfers. My computer won't recognize that the TP is even plugged into the USB now. It still charges, but doesn't do anything else. I've rebooted the machine and TP, reinstalled Activesync on computer, unchecked the "enable advanced network functionality" box, changed USB cords, verified that I have the correct three repllog.exe values in my notification queue, and even hard reset the TP. Still no luck. I would think that it's something to do with the computer except that I plugged my Mogul in to check and it synced instantly.
Does anyone have any more ideas why the TP would not be registering as connected? You all are amazing when it comes to stuff like this, so any help would be greatly appreciated.
Thanks in advance.
uninstall the Windows Mobile-based Device from the
network adapters section of Device manager on the PC.
control panel -> system -> hardware tab -> device manager button
restart pc and plug in the phone via usb and select active sync.
also the reason this may work in your case is i have had to do this for a friend.
windows installed the general rdnis driver however each device has a different
instance installed and thus the one device can have a corrupted driver yet the
other works perfect.
i see that u used another usb cable, cuz once it happened to me that the cable would charge but vista wouldn't recognize my TP "unrecognized USB device" , until i changed my usb cable!
Well I finally just went to a friend at the Sprint store and he swapped me for another TP. The new one works perfectly with the same setup that the other wouldn't. I can only guess that somehow the USB connection on my phone failed somehow. Just wanted to post this in case anyone else may have this issue in the future. Thanks for the responses.
This problem has happened on a friends, as well as just happening to mine (about 20 minutes ago). The usual fix which seems to clear it up:
1 - Hook up phone to computer
2 - On phone, start ICS (Internet Sharing in Start -> Programs)
3 - Select PC Connection "USB" and Network Connection of any type (if Sprint stock ROM, I recommend using "Sprint")
4 - Hit the "Connect" soft-key (bottom left)
If you've never used Internet Sharing on the phone, your computer should install some drivers... Once that is completed, click the Disconnect left soft-key on the phone. Now disconnect the cable from the computer.
Close out ICS or soft-reset the phone.
Once the phone is back up, plug it in - it should work.
I don't know what is getting reset in the phone, but unless I connect with ICS, then ActiveSync will not connect whether I soft-reset or not.
The same thing happened with my phone.... I took it to the Sprint store and they even tried a hard reset. It worked once after that then again it wouldn't sync. So they just replaced mine.... It was like you said.... some malfunction in the phone itself.
Hope HTC can figure out why this is happening.
Touch pro not sync
I can sync with my Vista Laptop and my friends xp machine but not to my xp desktop. I have tried many different cables. Each time I try something new, I toggle the "enable faster data synchronation box on USB to PC on try to sync then off then try to sync.
I have tried to delete all the usb drivers and rebooted to let the computer put in a new set.
I have tried to delete all the non running programs in my device manager using view hidden files.....
I have uninstalled active sync and then reinstalled it.
I have hard reset my phone a few times to no avail.
I went and bought a blue tooth adapter so I could sync using blue tooth and this computer does not do a good job of recognizing the adapter, but it did recognize it the first time but, could not pair the two. my blue tooth adapter is now coming up as a an unknown device
when i hook up the phone this is the message i get:
USB not Recognized,
One of the USB devices attached to this computer has malfunctioned, and windows does not recognize it. For assistance in solving this problem, click this message....
Any ideas?
Thanks,
Kent
MCW junior member THANKS....
thanks so much, this worked for me I could not sync my tasks or calendar, once I did what you said here I did get and Error Code 67..then cannot connect saying remote party has ended this connection...whatever that means...but anyway it proceeded to start automatically resynching and walla..all of sudden my tasks and calendar were on my computer ....first time I was ever on this forum ....I shall continue reading and learning here...so appreciate your help...I love my HTC Touch Pro and have just figured out how to connect to my big screen tv with only an MP3 or the like cable...works beautifully...except picture on tv is not the clearest...I will work on perfecting that next if it is possible...
Then I want to figure out how to get the phone connected to my computer screen, just like I did to my TV...then your phone acts as a controller...it's so cool!!
Michele S
Ok I just found a solution for this, at least under Vista.
Click Start > Settings > Connections (tab)
Choose USB to PC
Once I removed the check mark next to "Enable advanced Network functionality" and clicked OK, my PC immediately saw my TP.
Hope this helps someone.
so what does the faster syc option do?
Ok so I searched the internet and found the advice to turn off the faster sync option on the phone.
After trying everything else I figured what the heck..
So it worked.
(btw windows adds a dif driver rather then the window-mobile baised device driver... )
So what does this option do? What does it point to being the problem on the computer?
Thanks,
HA>!
dashrender said:
ok i just found a solution for this, at least under vista.
Click start > settings > connections (tab)
choose usb to pc
once i removed the check mark next to "enable advanced network functionality" and clicked ok, my pc immediately saw my tp.
Hope this helps someone.
Click to expand...
Click to collapse
yeah i was having the same problem...my cpu would just recognize my phone as a mass storage device... Read your solution. And it worked... Damn i feel like a moron should have checked. Thanks!
I am having the same problem except the enable advanced network functionality option is checked and grayed out so it can't be unchecked.
I am running a 6.5 rom...
Any suggestions?
Solution solved
If you go to Settings->Connections->USB to PC and uncheck Enable faster data synchronization.
You will notice below that it will say "(Clear this check box if ActiveSync does not recognize the device)"
Once I did this it worked perfect.
tjrmoney said:
If you go to Settings->Connections->USB to PC and uncheck Enable faster data synchronization.
You will notice below that it will say "(Clear this check box if ActiveSync does not recognize the device)"
Once I did this it worked perfect.
Click to expand...
Click to collapse
Think of this step as telling your tp to quick boot/sync if nothing between the device and the reciving pc has changed (ie: hardware, software etc.
Enables faster syncing and quicker connection and authentication between pc and WM device. Reason for unchecking this to make it work?, by hard-reseting or changing specfic phone information you've reset specfic settings that are registerd with your pc.
i was having this problem with my sprint tp2 and tried it and worked. wish i would of learned if before reseting my computer and losing some windows i had open and the hard reset on my phone and losing all my contacts now i gotta go back to sprint store to get them again.
Works on the Touch2
I had this problem, which was driving me nuts especially as it was intermittent. I found Dashrender's advice and followed it except for turning off "Enable faster data synchronisation". Brilliant, works perfectly, thanks.
But what are HTC doing putting something in the software that fouls things up?
I knew i wasnt loosing my mind!
I have been workn on phones for a while. And have just been freakn about these same Issues Sony vio with 64bit vista. Thanks for all the tips. only took 6 hrs of pain to figure it out myself.
I have a similar problem now with my USB to PC . i have used this usb cable for many flashes but now when I plug it in, my computer doesnt recognize the usb device. also TV-Out pops up on my phone too. what is that all about? i dunno what to do
just found this thread searching for why my tp2 wouldn't sync. somehow under usb to pc i had it set to disk drive instead of active sync. checked it and works like a charm, can even see it in my computer now.
HI Guys,
I've got a really annoying problem with my TG01. When i have it connected to the computer it will not stay connected in ActiveSync mode. It connects for a minute or so then will just disconnect on its own.
I've tried using the advanced funtionality selection and without it but the same occurs.
It's not an issue for syncing as i sync using the Gmail push features so this occurs wirelessly, but the issue occurs when copying files across to the phone as it will disconnect while transferring.
Also when i put into USB storage mode it seems to freeze the computer - sometimes it doesn't and will just open up fine.
Has anyone else experienced this issue or know how to fix it - it's driving me insane...
Oh i'm using Vista X64 and Windows Mobile Device Centre if it helps.
Cheers
Paul
@paul
I've encountered an identical problem after flashing the new update UK-ROM(on xp and activesync), I managed to resolve it somehow, unfortunately I cannot remember which way... Something in activesync settings & device id, I guess...
Try other name for device id, my advice...
I use my TG01 on a Mac. Unless I plug the TG01 into a USB port on the machine directly (strictly no USB hubs, even powered ones) I get this problem, whether using Mass Storage mode (allows direct access by the Mac OS to the SD Card as normal) or ActiveSync mode (which I can connect to a 'virtual' Windows XP machine running under Parallels in a Mac Window) for those programs (Apps?) that need to be installed via ActiveSync.
May be an obvious suggestion, but have you tried different USB sockets?
Failing that, do you have Internet Connection Sharing switched on on the Windows machine? Could any Anti-Virus software be trying to block the serial ports on the TG01. Or have you any other Sync or virtual serial port drivers (Satnav, Palm, iPod etc) or similar type of sync software running that might be periodically polling the USB ports?
Time for a handset swap
paulrgod said:
I've got a really annoying problem with my TG01. When i have it connected to the computer it will not stay connected in ActiveSync mode. It connects for a minute or so then will just disconnect on its own.
Click to expand...
Click to collapse
I had the same problem with my first TG01. Only solution I could find was to get Orange to swap the handset for another one.
I do think that it's a hardware problem as (1) my replacement handset never displayed this problem, despite having the exact same software/configuration and (2) an internet search on this problem showed at least one other user resolving it with a handset replacement.
Thanks for the suggestions guys - checked Virus scanner and Firewall but the same is occuring.
Looks like i'll have to give Orange a call.
Will they swap it for a new one or will it be a refurb? And how long does it take?
Also i am a contract customer but bought this phone on PAYG and just swapped the sim over - will they still be ok with replacing it?
Well i recieved my replacement this morning and have another replacement coming tomorrow.
The replacement was scratched and scuffed on all its corners, it looked like it had been dropped and one of the corners is coming apart.
The first call i made, the other person said they could only hear screeching like bad feedback between mic/speakers.
Not happy.... Let's see what the next replacement is like..
i found a way to make the tg01 staying connected to a pc: goes in setup/connections/usb to pc then uncheck the advanced fonctionnalities.
jeams said:
i found a way to make the tg01 staying connected to a pc: goes in setup/connections/usb to pc then uncheck the advanced fonctionnalities.
Click to expand...
Click to collapse
Tried that mate - it was a fault with the handset, the replacement connects fine, but is in poor condition and people can't hear me - so this ones going back too.
paulrgod said:
Tried that mate - it was a fault with the handset, the replacement connects fine, but is in poor condition and people can't hear me - so this ones going back too.
Click to expand...
Click to collapse
Well that's not very fair!! I always keep a screen protector on and only keep my phone in an empty pocket so if I simply put a cloth over it, I could pass it off as brand new! Now what happens if I need a replacement? I would expct to receive one in the same condition as mine Did you have to send the original first or did they send you a replacement and then you send yours back?
yh guys
same problem here
im runing on the windows 7 and using the windows mobile center device
can any help here
mant thanks.
qasi said:
yh guys
same problem here
im runing on the windows 7 and using the windows mobile center device
can any help here
mant thanks.
Click to expand...
Click to collapse
Yes, It's very annoying, I've been using Windows mobiles for ages and never have had this problem before. On TG01 with WM6.1 and WM6.5 as well, Active Sync cuts the connection after few minutes, randomly.
I've tested different programs to connect TG01 with PC like Pocket Controller (different revisions) without success. That's something related to TG01, because I have a Xda Flame and I can connect perfectly and indefinitely with it (I use XP Professional and ActiveSync 4.5.0) .
The only roundabout that I've found is connecting to PC towards Wifi instead of towards USB port (TCP/IP Connection). With Pocket Controller I can see my TG01 on the PC screen an edit text, interchange files, perfectly even if my device is in another room....
This is an issue that should be fixed with a coocked ROM ( but perhaps it's related to a hardware problem.. who knows?)
Cheers
If you are using vista or win 7 set up to your phone the "usb mode" at "activesync mode" without checking the "enable advanced.....".
Plug your phone to the usb port and go to the "device manager" of your pc, look where it says "mobile devices" click on it and at "microsoft usb sync"
do right click with your mouse and select uninstall driver. Your driver will be uninstall and after this will be reinstall alone.
To the new driver right click with mouse and select update driver, after a while it will give you the message that no updates found.
Close it leave to pass 2-3 minutes and go run "windows update" with your phone pluged on pc (don't unplug the phone on all the steps),
you'll see that is an update about 11mb (if you haven't allready install it) both for pc and phone. Your phone will be connect but maybe in future have the same problem,
in this case you uninstall and reinstall the driver from device manager and will be connect.
Now if you want to transfer files from pc to phone is better to set the "usb mode" of your phone at "mass storage mode" and transfer them at sd card.
Delete
Are you getting "usb device not recognized" from your computer?
You've installed the samsung drivers?
Was it working at a given point in time and now it doesn't work all of a sudden?
I had a similar issue this week where i got "usb device not recognized" from my computer everytime i plugged in the device. I thought i had not installed the samsung mobile drivers properly, or my usb drivers on my PC was messed up, etc etc.
It turned out that my USB charging cable was the issue. It charged my phone fine but did not let me connect it to Odin or even transfer files.
So my suggestion is to try to find someone else's cable and give it a shot.
I used an AT&T captivate cable from a coworker and that's how i found out it was my cable.
Delete
where do i go to uninstall? i have a vibrant and stared getting this issue today
Alanrocks15 said:
where do i go to uninstall? i have a vibrant and stared getting this issue today
Click to expand...
Click to collapse
from desktop, windows button, in search box just above button type device manager, should be at the top of the windows pop up, clock that, go down to usb controllers, click the plus sign box. the rest was explained above.
USB fix
So I had the same problem. A new oem cable solved it. don't fight too long with this problem just get a new cable.
Today I deleted some programs off my SGS2 that were in the list in the SGS2 General Forum. My phone was able to connect to the PC before that. After I uninstalled the applications on my phone, it no longer tries to talk to my computer. I have reinstalled the drivers, restarted both my computer and phone, and still nothing. I am worried it was something I uninstalled but I doubt it. I was quite careful removing the programs using Titanium Backup and they were completely unrelated in my opinion. I have a feeling it is only coincidental.
Anyhow can you please help me troubleshoot what has happened? Thanks.
Perhaps it wasn't related. I figured out how to do it with USB debugging ticked. I never had to do that before. Originally it would connect automatically with USB debugging unticked. Now it only connects with USB debugging ticked and after I say that it is 'OK' pretty much.
Still, if anyone can shed some light on what I may have uninstalled let me know. Thanks.
may not apply to you since im guessing you tried it both times on the same comp with the same OS. i find that kies hates 64 bit OS. it just wouldn't connect on my desktop running win 7 ultimate 64bit but connects just fine on my laptop running win 7 enterprise 32bit. anyway... i usually have debugging mode on anyway, much easier for me to access the phone and sd card using explorer instead of stupid kies. kies i only use for firmware updates or atleast until i've rooted this thing.
Sorry I should have mentioned that I am using Windows 7 Professional 64-bit. Thanks, shabs52. Good to know it could be my OS that is fumbling. I would have to agree as well, Kies stinks. I can't wait until I can get a stock OS without any crapware.
Anyhow it is strange how it worked for awhile and just stopped, but debug mode is better anyway.
Win 7 x64 Kies failed always .
Wiped drive brand new Win 7 x64 install Kies no problems = bad driver install or conflicts on original setup .
jje
I'm having this problem too
Despite my Win7 64bits, Kies always connected automatically, both with SGS2 and my previous SGS. Yesterday my SGS2 started to behave strange: when I plug the USB cable it doesn't recognizes automatically (takes a few seconds), and only starts charging the battery, but the data link is not stablished (Kies won't even recognize there is a device connected). When I remove the USB cable the charging indicator continues to show as if it still was connected (again, for a few seconds). The same with the power cord. Since the symptoms were the same in my notebook (also Win 7 64) I tried it on a Win XP 32 - same thing (different USB cables). This makes me think the problem is with the device itself. Anyone have seen this?
Try deleting the drivers on your pc for samsung usb while the phone is unplugged. Then plug back the phone and windows 7 should automatically search and install the required files...worked for me with w7 64
I already did that, but the problem persists. Today some new symptoms "arrived", which led me to this other thread (http://forum.xda-developers.com/showthread.php?t=1151863). The phone eventually enters car mode, or beeps and shows the charging indicator (even though it's not plugged). Weird. Will take to service tomorrow.
Im having this same problem with my epic touch. Was just wondering if anyone found a way to fix it.
OK, I've searched and searched for this issue and can't find the answer to this. My tab was running fine until a few days ago. I was transferring the Ubuntuv5 image to my tablet and I got an error which caused it to fail to transfer the file. Since then, I get "MTP initialisation" and my MTP won't connect unless I leave it overnight. It will connect if left overnight and I can move files around and all that like normal. Odin and adb recognize the tablet right away.
I'm running Task 14, pershoot's kernel.
Odin'd back to stock
uninstalled kies/samsung drivers and reinstalled them
usb debugging is off
tried on two different computers, 3 different usb cords.
I'm at a loss as to what to try next. Any suggestions are appreciated! Thanks!
Edit* Ok, media scanner is the issue. I've been trying to solve this for 3 days straight. Force stopping media storage will connect it immediately. Sorry for the useless post. (I'm kinda good at that).
Joe T said:
OK, I've searched and searched for this issue and can't find the answer to this. My tab was running fine until a few days ago. I was transferring the Ubuntuv5 image to my tablet and I got an error which caused it to fail to transfer the file. Since then, I get "MTP initialisation" and my MTP won't connect unless I leave it overnight. It will connect if left overnight and I can move files around and all that like normal. Odin and adb recognize the tablet right away.
I'm running Task 14, pershoot's kernel.
Odin'd back to stock
uninstalled kies/samsung drivers and reinstalled them
usb debugging is off
tried on two different computers, 3 different usb cords.
I'm at a loss as to what to try next. Any suggestions are appreciated! Thanks!
Edit* Ok, media scanner is the issue. I've been trying to solve this for 3 days straight. Force stopping media storage will connect it immediately. Sorry for the useless post. (I'm kinda good at that).
Click to expand...
Click to collapse
Even when force stopping media storage, my PC will not detect. When I plug it in now, it acts as if it's only charging
as soon as I read task14, I knew already this was common.
something acts up on that, you may need to remove all drivers and reinstall them again, literally :\
That's the first step I can assume.
Then again, evo you should try out the same too.