At&t upgrade fee $36 as of Feb. 12th - AT&T Samsung Galaxy Note I717

Guess we will be the first ones to break in this BS.
http://techcrunch.com/2012/02/10/at...ed&utm_campaign=Feed:+Techcrunch+(TechCrunch)
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I got an $18 credit by telling them I was thinking of switching an T-Mobile is offering $1 set up cost

I don't support this at all. It's sad that it's being added and I really hope that something happens and it gets reverted back.
Yes I realize that you only pay that once every 2 years, but AT&T doesn't need to be paid $36 for me to take the SIM card from your old phone, and transfer it to your new one.
At least it's not as bad as Verizon trying to charge $2 for every time you pay your bill. Even if you pay it online.

Is this even a concern if you pre-ordered? My upgrade fee amount is on my pre-order. In my case it is $0 because of my FAN account, but if you have a receipt that says $18, I doubt they can turn around and charge $36. If they try, I would fight it like crazy.

jpeg42 said:
Is this even a concern if you pre-ordered? My upgrade fee amount is on my pre-order. In my case it is $0 because of my FAN account, but if you have a receipt that says $18, I doubt they can turn around and charge $36. If they try, I would fight it like crazy.
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Definitely double check your bill as well, sometimes FAN's with waived upgrade fees don't always waive automatically and have to be manually done via business customer care.

If you bought it off Contract like me you don't have to worry about this fee.

They actually started hitting accounts for $36 last June .. we made them change it back on our account
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00mred00 said:
They actually started hitting accounts for $36 last June .. we made them change it back on our account
Sent from my SAMSUNG-GT-I9100 using XDA App
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That's what I thought. My account was showing up $36 last year already. Stores was still charging $18. Of course, I ended up nighty my gs2 of f contract.
Sent from my SAMSUNG-SGH-I777 using XDA App

Thread closed
No one is going to be happy with this, this thread, as a result, will be an unhappy place - so I'm closing it.

Related

Refurbished AT&T Galaxy S II for $0.01 on AT&T's Website

Pretty good deal. Instant rebate too.
Sent from my SAMSUNG-SGH-I777 using XDA App
Most of these would be orders cancelled within the past 3 months or returned, so condition can't be that bad. I want to say a majority would be those returned by people who wanted the SkyRocket, so yeah, good stuff.
Thanks for the heads up. Think i'll get a couple for my kids.
Its saying 169.99 for a refrub for me ....
Edit: nevermind. Got the penny deal.
Sent from my SAMSUNG-SGH-I777 using XDA App
These unannounced deals can end up saving big $$ if you can catch them.
Just ordered one, getting rid of the laggy captivate.......... Hopefully I get a GPS that doesn't need medication finally.
refurbs only have 90-day warranty. So, be prepared. You are in it for 2-year contract. If it broke at day 91, you are SOL.
Nucleartx said:
Just ordered one, getting rid of the laggy captivate.......... Hopefully I get a GPS that doesn't need medication finally.
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You will be happy with the GPS, much, much better then the Captivate, like night and day!
I just ordered this for my niece. Thanks for the heads up.
srqrob said:
These unannounced deals can end up saving big $$ if you can catch them.
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No doubt, I always randomly check whenever we have upgrades available on our lines. Had got a HD7S a couple months ago that was normally 200 for a penny. Brand new, not refurb.
You're welcome guys, happy to help.
Sent from my SAMSUNG-SGH-I777 using XDA App
I was trying to buy one of these for $0.01 on Friday but ended up getting it for $9.99.
I was having trouble completing the process because there was no option for unlimited data plan, this was around 745pm. After speaking with someone over the phone on ATT they said that they made notes on my profile and to go ahead and but it under the 4GB data plan and they would change it back to unlimited before I activated the GSII. So I proceeded to do so but I noticed that the price had changed to $9.99. Im assuming the change happened at 8pm my time (EST) but not sure why they would do this on a weekend, oh well no penny phone for me but 10 bucks isn't so bad either.
I got one for $99 from radioshack with full warranty. Still a good deal for this phone.
I rather pay 99 at Radioshack then free refurb.
Sent from my SAMSUNG-SGH-I777 using xda premium
Aside from the sort warranty period, what would be wrong with a refurb?
projekt1 said:
Aside from the sort warranty period, what would be wrong with a refurb?
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Nothing. Enjoy your phone.
projekt1 said:
Aside from the sort warranty period, what would be wrong with a refurb?
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Click to collapse
most likely nothing to worry about. And if you do have a problem with it, you'll most likely come across the problem fairly quickly so warranty is not usually a problem.
projekt1 said:
I was trying to buy one of these for $0.01 on Friday but ended up getting it for $9.99.
I was having trouble completing the process because there was no option for unlimited data plan, this was around 745pm. After speaking with someone over the phone on ATT they said that they made notes on my profile and to go ahead and but it under the 4GB data plan and they would change it back to unlimited before I activated the GSII. So I proceeded to do so but I noticed that the price had changed to $9.99. Im assuming the change happened at 8pm my time (EST) but not sure why they would do this on a weekend, oh well no penny phone for me but 10 bucks isn't so bad either.
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Did the same thing last weekend. There was an option to use the existing data plan when you select "Add on" from the shopping cart.
Anyway, ended up paying $76.11!!! Here's the cost breakdown from AT&T Premier...
One-Time Charges
Phone/Device
Samsung Galaxy S(TM) II (Refurb) $9.99
Upgrade Fee $18.00
Sub-Total(One-Time) $27.99
Sub-Total(Monthly) $25.20
Order Summary
One-Time Charges $27.99
Estimated Tax $48.12
Shipping $0.00
Total One-Time Charges $76.11
Monthly Charges
Data Plan
Smartphone Personal Add On for 4G Devices $30.00
Service Discount -$4.80 (company discount)
Features
Applications
Monthly Charges $25.20
Estimated Monthly Tax TBD
Total Monthly Charges $25.20
________
Long story short, AT&T messed up their tax charge calculation... how can EST. TAX be $48.12???? Called a sales Rep only to be flogged off to call back later when the phone arrives with the billing note to confirm the charges and seek a credit.
-10 for AT&T Customer services! As unhelpful as always.
I believe that they charge tax based upon the full retail price.
Sent from my SAMSUNG-SGH-I777 using xda premium
I picked up on this deal last week and just got mine today. BEAUTIFUL phone. The transition from my iPhone 4 doesn't seem to even be an issue at this point. (I've had Android before so I'm fairly familiar...well, really familiar, with it so that might help). I figured 90 days is okay and mine line has insurance so that helps extend it as well correct? I'm content. Love it.

Upgrade fee change! It's now doubled!

AT&T is screwing us again! There doubling the upgrade fee this Sunday from $18 to $36!! It's changing a week before the galaxy note is being released. Thanks again AT&T!
Sent from my Apple Newton MessagePad 2100
Orange_furball said:
AT&T is screwing us again! There doubling the upgrade fee this Sunday from $18 to $36!! It's changing a week before the galaxy note is being released. Thanks again AT&T!
Sent from my Apple Newton MessagePad 2100
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I've been off all week, but this will be an interesting change to go back to work with on Monday. I just saw it on Engadget...
Well one thing I will say is preorder the Galaxy Note before sunday, the upgrade is processed immediately thus your fee with only be $18 if you upgrade today or tomorrow before the change on Sunday. This applies to at&t upgrades only, I am not sure how third party upgrades process such as Best Buy, etc...
- Dan
I went into the store and preordered mine and they told me that I made it just before the upgrade fee increase. Then they waived it.
I reserved my note @ Best Buy. They have not charged the upgrade fee, so well see. I'm sure AT&T will waive it, though. They are usually good about stuff like that...
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I just pre ordered mine at Best Buy and they told me $18
I guess I better call
MB860
This upgrade fee should only apply if you order directly from at&t in some manner?
But if you order from 3rd party group like Amazon, Costco, etc.... we should be safe from this bs?
Aerials said:
This upgrade fee should only apply if you order directly from at&t in some manner?
But if you order from 3rd party group like Amazon, Costco, etc.... we should be safe from this bs?
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I believe you are still charged the upgrade fee. You just don't see it because it appears on your next bill.
Tell me if I'm wrong though.
Some 3rd party retailer can wavie the upgrade fee but usually they will say so up front. AT&T still charges the fee but those retailers give you money back.
My Perimer account has been showing up with $36 upgrade fee for a year now. And also consistently shows new phone releases $100 more than non-primer acccounts or stores.
So, AT&T is simply leveling the field for all customers. Sooner or later, your new phone will be $100 more (so GS2 will be $299 and Note will be $399) as well if this trend continues.
AT&T will always try to nickel and dime you with some ridiculous charges. You just have to know how to call and complain about the charges and they will drop it for you. Every time they tried to charge me those ridiculous fees I called and complained and got it waved.
deeken said:
AT&T will always try to nickel and dime you with some ridiculous charges. You just have to know how to call and complain about the charges and they will drop it for you. Every time they tried to charge me those ridiculous fees I called and complained and got it waved.
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Agreed. It is like this with Comcast, too. If you have shown loyalty as a long time customer and tell them you are dissatisfied, charges like this are easily negotiable.
I used to be a long time loyal customer . . . had a corporate account over 10 years old predating the cingular merger. Then I went and got married. Trying to get the frickers to add my wife to my account was like I was like talking to a brick wall... it took three days of being on the phone over eight hours (that's 24 hours total, mind you, not 8 hours spread over three days) and the only solution they ever found was to cancel my current account and create a new one from scrap. So now I'm only a 2 year customer instead of a 10+ year corporate customer. Grrrrr.
jpeg42 said:
Agreed. It is like this with Comcast, too. If you have shown loyalty as a long time customer and tell them you are dissatisfied, charges like this are easily negotiable.
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Yes Comcast Is exactly like that. I have had Adelphia cable and Comcast tool them over years ago. They jacked up the prices around two years ago. My dad called and complained. Said he would was going to Go to direct tv. They gave us an he upgrade, free DVR upgrade, top of the line Internet, free phone, and another he box for 1/2 the price per month. With that all added to our other stuff we only pay around $150 a month.
AT&T on the hand has never done anything like that for us. We have been with them when they were still Cingular. In fact my mom just get her Cingular sim card replaced with her 3G one fort her iPhone. They don't do crap for us. We pay close to $300 a month (and this month more that $300, do the new fee) and it continually rises because of these new data plans. I was in the market for a new network this time around, but they all suck. I have never been throttled, never went over my limit, my mom pays for the 2gb data plans on all of our accounts, and combined we use about 2.7gb per month. (thats 1.5 for me, 1.1 for my sister and .1 for my mom.)
My only other option was Verizon and the galaxy nexus but I chose the note and AT&T.
I hope I don't have to regret it.
Sent from my Apple Newton MessagePad 2100
Upgrade fee is something that ATT CSR can easily remove for you. You just have to call and be friendly with them. I haven't yet to have any issue convincing them that upgrade fee is unreasonable (knock on wood). So the least you can try is reduce it to $18 if you get charged $36 by telling CSR that you preordered before the price increase date. I would first try to get the whole thing removed via 611.

At&t activation fee is a joke

Is there anyway to avoid paying this thing? They won't sell me a phone outright and if I add a line theres a $36 fee. I can't stand that fee!! I need to buy in store because I need a receipt for insurance reasons.
If you so indeed activate the phone....just give them a call afterwards and they usually get rid of it without too much hassle...
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seh6183 said:
Is there anyway to avoid paying this thing? They won't sell me a phone outright and if I add a line theres a $36 fee. I can't stand that fee!! I need to buy in store because I need a receipt for insurance reasons.
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I have called after the fact and had the fee waived.
fmllc said:
If you so indeed activate the phone....just give them a call afterwards and they usually get rid of it without too much hassle...
Sent from my SAMSUNG SGH-I747 using xda premium
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gunnyman said:
I have called after the fact and had the fee waived.
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They used to waive it all the time, but just last month I bought my grandfather a note ii and could not get them to waive that fee now matter how many times I called back! They said their new policy is to not waive activation any longer.
seh6183 said:
They used to waive it all the time, but just last month I bought my grandfather a note ii and could not get them to waive that fee now matter how many times I called back! They said their new policy is to not waive activation any longer.
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I got activations on two lines waived before I ordered my One. Will be grabbing an iPhone for the other.
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B*tch enough, and they will do just about anything, I got free overnight shipping, and no activation/upgrade fee. Just for complaining about their idiotic in store reps
You can buy the T-Mobile version outright and it works with AT&T's network (even LTE).
sonofagun ill be paying that fee tommarow
mine is free with my premier account
cachookaman said:
mine is free with my premier account
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Sorry whats a premier account?
I just bought one on walmart.com to see what the tax was. All the way until I hit checkout it said 0 tax. This can't be right. It also said the prices may change once the order ships. This would be great if its true.
They gouge us in california. They tax us on the retail amount of the phone (699.99) even if we only pay 149.99
seh6183 said:
Sorry whats a premier account?
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its for businesses and schools. i signed up when i was still in college but you keep the account even after you graduate. i get a discount every month on my bill (around 8%) and i get free two day shipping and activations. theres other discounts too. some rate plan add ons are discounted as well as some phone accessories.
https://www.wireless.att.com/businesscenter/premier/
cachookaman said:
its for businesses and schools. i signed up when i was still in college but you keep the account even after you graduate. i get a discount every month on my bill (around 8%) and i get free two day shipping and activations. theres other discounts too. some rate plan add ons are discounted as well as some phone accessories.
https://www.wireless.att.com/businesscenter/premier/
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7
I have that LOL I didn't realize there was no activation fee. They try to charge me that every single time I add a line..
CocheseUGA said:
I got activations on two lines waived before I ordered my One. Will be grabbing an iPhone for the other.
Sent from my HTC One using Tapatalk 2
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shawman said:
B*tch enough, and they will do just about anything, I got free overnight shipping, and no activation/upgrade fee. Just for complaining about their idiotic in store reps
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seh6183 said:
They used to waive it all the time, but just last month I bought my grandfather a note ii and could not get them to waive that fee now matter how many times I called back! They said their new policy is to not waive activation any longer.
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Just got off the phone with AT&T...no dice... I even threatened them to return my equipement and cancel my service within the 14 day grace period and they basically said whatever buddy.
Of course I'm keeping my phone and and keeping my service causes a lot better than what I had before. All well it was worth a try.
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shook187 said:
Just got off the phone with AT&T...no dice... I even threatened them to return my equipement and cancel my service within the 14 day grace period and they basically said whatever buddy.
Of course I'm keeping my phone and and keeping my service causes a lot better than what I had before. All well it was worth a try.
Sent from my HTC One using xda app-developers app
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You have to have something legit to complain about, such as my previous order cancellation because the store rep told me he could get me the phone today(4/12/13). NOTE: Supervisors are your friend, the first rep I talked to told me sorry you have to re order. So always ask for supervisors.

I got my Note III... for $7!?

Ok, I don't know what happened exactly today, but technically, I got a Note III for free. Somehow. Lemme explain:
I saw the Verizon30 promo code online last week. I called customer care, and asked them to add it to my pre-order. Un-possible they said...
I was able to get customer care to add a credit to my account for $45, then they would credit me another $45 after my 2-week return period ends (to know I'm locked in to my contract)
I then got my upgrade fee waived with another $30 credit to my account, because before they offered me my $90 credit, someone in Telesales said I could get my upgrade fee waived; I took her up on her offer, but with another supervisor.
THEN, I today received my Note III at work. I couldn't open the box, because I ordered the phone in CT, but I ordered it to my job in MA, where they charged tax on the full retail price on the phone. So, I returned the phone in the Fedex box unopened without a restocking fee, and went to corporate to do the return.
I was going to just return the phone, buy a new one and be out.
Then I realized the Verizon30 code was still valid, so I did an order on my laptop in-store, and did an in-store pickup option.
The salesman was processing my order, an error came up, I don't know what was happening.
I was coming in prepared to plop down $299 + CT taxes on the phone. I walked out paying a mere $90!!!
I don't know what the hell happened. I returned the other phone, and the money was being processed to my card already, have the receipt for that. Then, they only charged me $90 for the new one....
I asked them why, they didn't understand it, maybe an error with the promo code or something, but instead of getting $90 off the phone, I payed that amount. They said I shouldn't argue with that price, I agreed, paid and left. Now, I still am getting that $90 credit on my next bill, plus the credit for the upgrade fee I payed in store today. So, technically I paid $7 in tax for the phone at the end of the day, which is nutz. :laugh:
if anyone else can explain what happened, please tell me, otherwise I'm very confused.
I only paid 175$.. don't know how either.
Sent from my SM-N900V using XDA Premium 4 mobile app
I got mine for 80$. I used the Verizon 30 code and they said I wasn't able to buy it for 209 so I had to get 120 in free accessories. So I just went back and returned the accessories
Same here.. I used the code and selected store pickup.. Walked in a hour later expecting to spend ~$250 all said and done... and was happy about it compared to the $350 it was going to be.
I get to the store and after playing a game of musical SIMs to get the Note 3 on my unlimited line, we come to the payment screen and he says $127.. I ask him if he was sure and we look at the break down and my unlimited was untouched and the discount charged me $90 for the phone instead of taking off $90.. Then $30 for the upgrade fee and I walked out with a Note 3 on my unlimited line for $127.
Verizon defiantly has some glitches in their system right now.. Here is to hoping they stand up for their mistakes and dont try and screw us later..
Just as a question, if they sold a phone for $90 on accident, could they then demand us to pay the rest? Or is the phone then legally ours?
Oh cool guys. I only paid $750 for mine. Lol
Sent from my SM-N900V using Tapatalk 2
So with this "glitch", is this ordering online and doing an in-store pickup, or is this being done at BestBuy? How did you do it? I want to see if I can do the same.
razortaz18 said:
Oh cool guys. I only paid $750 for mine. Lol
Sent from my SM-N900V using Tapatalk 2
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me too haha
I also only paid 90 bucks. instead of charging me 210, they took 210 off the price! im so glad i wasnt the only one who did VERIZON30 and in-store pickup, now i dont feel as guilty :silly:
Wow, this thread is incredible. I was going to wait to get my Note 3 until root was available at least. I think I'll be kicking myself if I don't jump on this deal today. Thanks for the info, guys.
I believe it has to do with the VERIZON30 code and selecting In-Store Pickup. For some reason a lot of people are getting it for $90 when they do a store pickup (at a Verizon location, not Best Buy).
darksidesh007 said:
So with this "glitch", is this ordering online and doing an in-store pickup, or is this being done at BestBuy? How did you do it? I want to see if I can do the same.
Click to expand...
Click to collapse
Mine only gave me the option to pickup at a offical verizon store. Which I didn't like because I really like the guys at the phones plus here better than the official vzw store.
But mine said that my phone was going to be 209 online but only charged me 89.99 once I got into the store.
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swan3609 said:
Mine only gave me the option to pickup at a offical verizon store. Which I didn't like because I really like the guys at the phones plus here better than the official vzw store.
But mine said that my phone was going to be 209 online but only charged me 89.99 once I got into the store.
Sent from my SM-N900V using Tapatalk now Free
Click to expand...
Click to collapse
This is just crazy. I'll be doing this over my Lunch break in about an hour from now. I'll post back to let people know it's still valid. Wish me luck!
What is the exact code for the promo? I'll do this right now
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raichur0xx0rz said:
I believe it has to do with the VERIZON30 code and selecting In-Store Pickup. For some reason a lot of people are getting it for $90 when they do a store pickup (at a Verizon location, not Best Buy).
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Click to collapse
Are you guys upgrading your line? Will this work for those wanting to buy the phone at retail price?
FrostyOrDie said:
What is the exact code for the promo? I'll do this right now
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I believe it is VERIZON30 .
---------- Post added at 11:42 AM ---------- Previous post was at 11:41 AM ----------
databaseguy said:
Are you guys upgrading your line? Will this work for those wanting to buy the phone at retail price?
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I think this is for subsidized pricing only.
How does one get the $30 upgrade fee waived?
equake said:
How does one get the $30 upgrade fee waived?
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Click to collapse
Complain about it to csr at store. I got mine waived. But that was before I heard about this.
Sent from my SM-N900V using Tapatalk now Free
Did you guys have to enter in credit card info online too?
It works!
After reading through this thread at 12:00pm eastern time (I'm in NYC) I decided to pull the trigger and give it a shot. I logged in online and put the order in with the VERIZON30 code. I entered my card number and it showed the total to be ~$260. I got the confirmation e-mail and went to the store where I was able to get the last black Note 3. The rep did the standard stuff with setting up the phone and checking out but he came across an error message. He asked his associate if he had ever seen anything like that before and the other guy shook his head. Unable to figure out what had happened he proceeded with the check out and I was able to pay for the phone for only ~$130 (couldn't convince him to waive the upgrade fee but I can't complain). I'm not sure how much longer it'll be before Verizon catches on but pull the trigger now if you're definitely sure about buying it!
Same here, I only paid 128... when i pick up the phone at the store last night, they want me to sign the bill, it was only $128. I was like really. The employees there was confused too. But they didn't care.
。
swan3609 said:
Same here.. I used the code and selected store pickup.. Walked in a hour later expecting to spend ~$250 all said and done... and was happy about it compared to the $350 it was going to be.
I get to the store and after playing a game of musical SIMs to get the Note 3 on my unlimited line, we come to the payment screen and he says $127.. I ask him if he was sure and we look at the break down and my unlimited was untouched and the discount charged me $90 for the phone instead of taking off $90.. Then $30 for the upgrade fee and I walked out with a Note 3 on my unlimited line for $127.
Verizon defiantly has some glitches in their system right now.. Here is to hoping they stand up for their mistakes and dont try and screw us later..
Just as a question, if they sold a phone for $90 on accident, could they then demand us to pay the rest? Or is the phone then legally ours?
Click to expand...
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Trade in credit

Anyone know if we are still eligible for the $200 credit for upgrading even if we're in an old plan that gives us discounted pricing? Last time around for the Note edge wasn't required. I've gotten conflicting answers from chat.
mzahiri said:
Anyone know if we are still eligible for the $200 credit for upgrading even if we're in an old plan that gives us discounted pricing? Last time around for the Note edge wasn't required. I've gotten conflicting answers from chat.
Click to expand...
Click to collapse
I heard you have to sign a new two year agreement or add a new line.
Sent from my SM-G925T using Tapatalk
That's what I've heard too. Upgraded a line and in the past its counted. Here goes nothing.
They are offering a 200 bill credit or VZW gift card if you trade in any working smartphone. We had to trade in our phones to upgrade because they were under an edge agreement and were not completely paid off. They only give you the credit if you trade in a working paid for smartphone.
Sweet! Thanks for the helpful information.
Also won't work if you are trying to pay full list in order to keep your Unlimited, as I certainly want to. I was told you have to go with one of the new plans at a Verizon store, but who knows how truthful or knowledgeable the rep was
Pulled an original Verizon Droid out of the drawer for a tasty 200 credit today!
My girlfriend and I just switched to Verizon with this deal. From what the rep. said, it's ending on the 31st. At least here on the east coast. Figured I'd throw that in.
The promotion I am talking about is good until Sept 20th according to the rep I spoke to.
neyenlives said:
The promotion I am talking about is good until Sept 20th according to the rep I spoke to.
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Click to collapse
The rep you spoke to was probably trying to close a deal quickly. Deal is still up on their website as well. Also, Best Buy is also offering a similar $200 offer with their one gift card when you trade in a phone, plus you get a free wireless charger. (You can use that gift card towards the phone as well.)
I usually get my phones from Best Buy because if you end up not liking the phone for some reason, there's no restocking fee if you return within the 13 days they give you.
We turned in an old Droid X and a Droid Incredible the other day and got 400 instant bill credit. Man that was sweet.
Just got mine today and they still had the deal. Although, because of some system issues, it went towards my bill and not the down payment
Sent from my SM-G928V using Tapatalk
It should of when to the down payment, the only thing the trade in shouldn't of paid was the taxes. I was in verizon getting my phone and they tried to pull this on me, and three others while on the store. I went to the GM and asked why they were all making the same mistake, cause it was the exact same mistake (miss quoting the final price, saying they can't return the trade ins and they will put it on the bill) I asked if they were being trained this way, since it was scamming the customer. He got angry and said, I just follow orders and walked off. Vzw Corp is having agents screw this up on purpose, don't stand for it.
Sent from my SM-G928V using XDA Premium HD app
I sold my old one swappa and got more money and applied it toward the edge+

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