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my digitizer broke last night. i been chatting with a few reps, calls, in store, they wont do it. wtf. i pay $8 a month for no damn reason. that physical damage they should be able to cover it without that freaking 100 deductible for replacement i need it repaired not replaced at this moment i am willing to resign my contract with them so freaking frustrated
Gillw202 said:
my digitizer broke last night. i been chatting with a few reps, calls, in store, they wont do it. wtf. i pay $8 a month for no damn reason. that physical damage they should be able to cover it without that freaking 100 deductible for replacement i need it repaired not replaced at this moment i am willing to resign my contract with them so freaking frustrated
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Tough luck, unfortunately. I remember I had to get a PSP for sister's birthday. It was in 2 weeks. She opens the box and screen is cracked. The weird part is, the casing is perfect, but the LCD itself is cracked. I go back to Best Buy, and there's nothing they can do, since the thing left the store and 2 weeks passed. I had to buy another one.
Think about it yourself. If you were Sprint, would you think that screen miraculously just broke, or the person in front of you simply trying to avoid paying a deductible?
It's a crappy deal, but it happens.
I'd be pissed
Sent from my PG86100 using XDA App
yeah, i'd keep complaining
How does the $8 insurance NOT cover this?
Take it to another Sprint store.
That's complete BS that they wouldn't replace it.
Gillw202 said:
my digitizer broke last night. i been chatting with a few reps, calls, in store, they wont do it. wtf. i pay $8 a month for no damn reason. that physical damage they should be able to cover it without that freaking 100 deductible for replacement i need it repaired not replaced at this moment i am willing to resign my contract with them so freaking frustrated
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how did it break?
oohaylima said:
How does the $8 insurance NOT cover this?
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The $8 insurance does cover this, he does not want to pay Asurion the $100 deductible to have it replaced. The OP does not want to give up his phone for a replacement and pay the deductible of insurance. Instead he wants a service center, if thats actually where he is going to, and not just a regular store front, to fix it for him.
Service centers (in store) have the ability to fix stuff, and generally they do repairs on stuff that is warrantied thru the manufacturer. Key word is Warranty, ie manufacturers defect.
PHYSICAL Damage, ie broken glass, lcd, water damage, are not covered by this and must be dealt with thru insurance provided by Asurioun.
Bottom line is if the screen is broken in the wireless industry thats considered Physical Damage and not covered by any warranty. Not covered by any instore repair or exchange.
This is coverd thru the insurance agency via replacement thru the mail and a deductible.
---------- Post added at 09:47 AM ---------- Previous post was at 09:42 AM ----------
Gillw202 said:
my digitizer broke last night. i been chatting with a few reps, calls, in store, they wont do it. wtf. i pay $8 a month for no damn reason. that physical damage they should be able to cover it without that freaking 100 deductible for replacement i need it repaired not replaced at this moment i am willing to resign my contract with them so freaking frustrated
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Actually let me get some clarification.
The digitizer is the unseen part of the Glass that responds to touch.
Is the Glass broken or intact?
If the glass is intact, and your device is not responsive to touch, and has no liquid or physical damge then yes the service center should repair/replace that device in house.
If the GLASS is broken, that then suggests physical damage. Regardless of the digitizer working or not, if the glass is broken they arent obligated to fix it. That now falls under Physical Damage / Customer abuse, voids all warranty, and is up to you to use Asurion / File the insurance claim, pay a deductible and get a replacement.
thats crazy that its broken... Had a similar problem on my OG EVO, however Asurion upgraded me to the 3D, so the 100$ deductable was worth it (for me)...
I wonder if you paying a repair center to fix it, would be less than 100$?
Yeah, it's pretty universal for every carrier (I'm actually a tech in a Sprint service center right now, but I've worked for others).
If it stops working but there's no actual damage to it (cracks, liquid, etc) it's considered a failure. With Sprint specifically, if you have the $4 or $8 plan it's a free replacement or repair. If you don't, it's $35 or you can go through the manufacturer if it's still under their warranty. Other carriers will usually have a replacement through the mail program. With those, if you send them back a phone that's been damaged as opposed to failed, they'll ship it back and bill you the full price of the replacement.
If the phone's been damaged (or lost) that's a different story. As far as I know, every carrier uses Asurion, and that's a $50 or $100 deductible depending on the phone. The analogy would be car insurance - if your car breaks when it's under the warranty, they fix it free. If you crash your car, you pay a deductible to get it fixed.
Since screens don't ordinarily crack on their own, that's considered user damage and you have to pay for it.
And incidentally, if it had failed but not been damaged, they would have still had to order you a refurbished replacement (for free) since Sprint isn't shipping out digitizers.
Stuff like this sucks I have a 2 week old $1100 Toshiba laptop that the main board took a dump and the lcd and no one will do anything about it. It's one big brick
Sent from my PG86100 using XDA App
bryce850 said:
Stuff like this sucks I have a 2 week old $1100 Toshiba laptop that the main board took a dump and the lcd and no one will do anything about it. It's one big brick
Sent from my PG86100 using XDA App
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You might be able to find you mb online for a cheap price along with your lcd. The mother board and screen are easily replaced with the correct tools, patience,and a little nerve. I've done a few myself and the process isn't that time consuming either. If you can track down the parts for the right price I'd say give it a shot if your up to it. If not you can always sell the processor, ram and hd for parts or keep them as a backup. Just a thought and sorry for your loss. I had a laptop mb crash on me so I know its a frustrating ordeal.
Locked & Loaded
""shooter on Deck""
Don't listen to them, one time i broke the screen on my palm pixi(old phone which i had insurance on), went to the sprint store nearest to me they no can do, so i went to the one a little further away and they replaced it... it really depends on who you talk to.
Sometimes key thing is the way u talk. I find it they been stressed with the *****ing of other people. Be nice ask how is your day etc. Sometimes it works and they will go ahead and help as much they can. I have people try their hardest to help long after I given up.
Sent from my PG86100 using XDA App
My digitizer was malfunctioning and they replaced the screen. The glass was intact but wan't responsive most of the time. I didn't have to pay a dime. If you broke the screen, your probably out of luck and will have to pay the deductable to get it replaced. Or you can purchase a new screen and replace it yourself. I'm not sure if it's all you would need but they sell them on Amazon. I haven't posted enough here to give you the link.
I will agree it depends on the Sprint repair store you go to. The one right by me has an evo with a shattered screen, and the sign says "We can fix this". They are a corporate sprint store, and have always been really good with customer service.
yea the sprint store around here will fix it also but it cost 75 bucks to get it fixed just pay it u broke the screen thats what insurance is for you pay 100 dollar deductable so u dont have to pay 600 for a new phone call them tell them you lost it and then u will get to keep the old one and im sure you can find someone on craigslist that will give ya a little cash for the broken one prolly fix it themselves and flash to cricket
As mentioned, it depends on what store you go through and how you talk to people. I took my OG Evo to the Sprint service store because a piece of the case just broke for no reason and had them look at it, they took it back and put a new housing on it and told me that they are not suppose to repair physically damaged phones but they did me a favor.
If you don't want to pay $100 then get a Digitizer from ebay, a tool kit and do it yourself. You would be amazed what you can do on your own and save a buck.
erick1499 said:
Don't listen to them, one time i broke the screen on my palm pixi(old phone which i had insurance on), went to the sprint store nearest to me they no can do, so i went to the one a little further away and they replaced it... it really depends on who you talk to.
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This is very true with sprint. I have insurance and been in multiple stores for different issues. Once u find a certain store that does things the way u like, stick to that store. I have had probably 6 or 7 devices replaced(some of them the same model) and 2 upgrades done without ever paying a deductible. Some stores wouldn't do anything some would tell me I have to file with assuron, this tore looks at what I bring in and if is hardware problem takes care of me no questions asked. Hopefully they never change.
If ur ever trying to dispute something over the phone and someone isn't telling u what u want to hear, hang up and call back u will probably get another call center with different beliefs. I've had people knock 75 dollars off bills for some bs the kids did right after other people tell me there is absolutely nothing that can be done
Sent from my PG86100 using XDA App
Not sure what you mean by 'broke"? The glass is broke, or it doesn't work properly broke? Yes if the glass is broken that they say they wont replace it. If it doesn't work properly then that is covered under your 1 year warranty by HTC.
Now if the glass is broke how do you expect them no believe that you didn't drop it? How many people do think show up/call with broken screens and say it just broke? Now with that said I have seen them break on airplanes.
Use your insurance or go to a store and be really nice.
***PICS ON 2nd PAGE***
Woke up this morning to find one of our dogs made a chewing toy of my wife's HTC Amaze. Thankfully we opted for insurance with TMobile. We still have to pay a $130 deductible (which sucks) but at least they let us keep the battery, charger and other accessories. I'm hoping they are sending a complete packaged phone so we with have extra of everything.
Anyone else ever had to use their insurance?
**EDIT**
They replaced it with a NEW sealed Amaze accessories and all!!
Way to go Asurion!
I did once with mt4g. Deductible was almost as high as the price I paid for the phone. They didn't send extra goodies unfortunately... Just the device itself (no battery, charger, etc....)
Sent from my HTC Ruby running Sense 3.6
same here. when I warrantied my MT4G in JAN of 2010, all they sent was the phone itself minus battery, battery cover, and charger. and I had even told them (and showed local Corp. store) the charger no longer worked, their response to that on the phone was go to local TMO store and get a new one, local store charged me full price for it. Good luck.
No extras here on my MT4G either, nor the 3 9700's I went threw.
Sent from my HTC_Amaze_4G using Tapatalk 2
I had to do insurance swap less than a week after getting my phone in Jan. Asurion sent a new battery and charger so I ended up with a backup for both.
Sent from my HTC_Amaze_4G using xda premium
YES!!
That is awesome Kamikaze22!
Well Asurion Insurance pulled through. SEALED untouched new HTC Amaze 4G all accessories included!
Thank God!
They told me they try to send new phones if they are available but we could receive new or refurbished.
I asked the rep to please note I was requesting NEW even though I know she could not make any guarantees. Excellent!
pavoid said:
Woke up this morning to find one of our dogs made a chewing toy of my wife's HTC Amaze. Thankfully we opted for insurance with TMobile. We still have to pay a $130 deductible (which sucks) but at least they let us keep the battery, charger and other accessories. I'm hoping they are sending a complete packaged phone so we with have extra of everything.
Anyone else ever had to use their insurance?
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More than likely they are going to send you a phone with no battery .... and no extra accessories.... they never send all the good stuff!
mznatnat said:
More than likely they are going to send you a phone with no battery .... and no extra accessories.... they never send all the good stuff!
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It all depends on how it is replaced, it seems. My wifes G2x was replaced by T-Mobile about 6 months ago for a defect and they sent the phone only without the battery or even the back cover.
I just had by phone replaced by Asurion (I dropped it and cracked the screen)and they sent a out a kit with everything. It has the battery, charge, and all.
The other was a free replacement and this one cost $130. I would have much rather purchased a battery and charger!
Something no one seems to have considered yet - yes, the $130 deductible isn't pleasant, but its a whole lot more pleasant than paying $500-$600 that would be the only option (aside from buying a phone without a warantee via craigslist or adding a ghostline with data/changing one's phone number to that ghostline if you're even able to remove data from your existing line to begin with etc etc) while still on the contract (or installment plan) tied to your device.
Also, someone said something about how Asurion hadn't sent a charger out even after having shown a retail sales associate how the charger was mangled. I agree it sucks that the insurance didn't send a charger in that case, but the sales associate has little to no control over what an Asurion employee can send out on a claim. The asurion employee themselves have little to no control either for that matter. I'm not meaning to judge, only to educate.
In no way shape or form do I represent any particular company, but I will say that I do get benefits that allow me two discounted phones per year, and in light of that I STILL carry full protection on both mine and my girlfriend's phone. $130 is a lot easier to swallow for a phone that will still be covered by warantee than any other option available on the spot. =)
Sent from my HTC_Amaze_4G using xda premium
Just in case people missed this little bit of info. I got a brand new, sealed, accessories and all Amaze sent to me yesterday morning.
I cannot speak for everyone else but in my personal experience Asurion delivered!
I had to replace my first amaze and was sent a new box complete with charger battery headphones etc. At the time the phone had been released for only a month so I was expecting a new box, but as shelf stock drops, and they start fixing the phones that have been turned in, you get more of the 'refurbished' stock that they need to get rid of.
When I replaced my first Amaze I had to send back the unit only and reuse my battery and back cover...very strange...if I wanted a new back cover I had to get it directly from HTC
- being Scottish means I like to hang 'em out and rock it like I'm William Wallace on an Amaze 4G
Did you have to return the chewed up one?
Sent from my HTC_Amaze_4G using XDA
Let's face it. It's the device that's malfunctioning... Not the battery. Not the back. Ive never understood what the big deal is unless your back is totally mangled or scratched up which would be understandable, (yet preventable through proper care). Long as the replacement phone is sufficiently functional. I won't say there aren't any bad eggs cuz I know from experience there are... But in the last 6 year's of having t mobile, I've probably had about 15-20 different phones and an average of one or two exchanges for some of those devices. If I've had approx 6 or 7 exchanges, I've only had one or two tines in which the replacement device wasn't acceptible. It's a hotbot a hassle to have to send a phone right back, so I understand, but from ky experience a bad exchange isn't all that common.
Concern is understandable, but its a bit paranoid to make a huge deal outbid getting a phone-only exchange in my opinion (no offense intended). A lotbof these phone-only exchanges also happen to be nearly brand new devices that were returns from buyers remoslrse periods. And most of those remorse returns are from ficle consumers who are merely picky and indecisive.
Sent from my HTC_Amaze_4G using xda premium
bmbrad said:
Did you have to return the chewed up one?
Sent from my HTC_Amaze_4G using XDA
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Yes, I do need to return the chewed up one.
We have hard shell D30 cases on both of our Amaze's, but the dog was able to destroy the camera lens. Other than that the case protected the back completely.
pics of the phone and dog?
andy55 said:
pics of the phone and dog?
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I will post pics of both when I get home.
Pics of the chewer and the chewed.
Here are some pics.
1. Ralphie the dog
2. Amaze front
3. Amaze camera lens
I sent the damaged phone off today.
looks like the gorilla glass survived...
So, I'm curious if any of you have cashed in on your best buy warranties? I made the desision to go with best buys warranty for me my mom and dad when we signed up and got new phones. Why? Because if you break your phone and "cash in" with art, there's a 200 dollar deductible! That's over hard to swallow... I don't know what my mom would do if she had to shell out 200 bucks....
My mom just dropped her phone into a pot of water, and got a new/refurbished phone. Free.
Anyone else have their own experiences with the note?
they replaced water damage for free?
There is already a warranty for a year after purchase date given by Samsung that covers any manufacturer's defects, but water damage is usually never covered by any type of warranty....
Are you sure it was a warranty and not insurance?
I shoulda went to best buy.......sigh
Dropped mine and cracked the screen so bad there were pieces all over the floor. Best buy gave me a loaner phone while my replacement was being shipped. Took three days and then had new phone
Sent from my SAMSUNG-SGH-I717 using xda premium
studacris said:
they replaced water damage for free?
There is already a warranty for a year after purchase date given by Samsung that covers any manufacturer's defects, but water damage is usually never covered by any type of warranty....
Are you sure it was a warranty and not insurance?
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I guess youre right, its more like insurance. It covers accidental damage and water damage. I went to beat buy just so I could get this insurance
I love the best buy black tie protection when I first started modifying phones (Motorola backflip), I bricked is a terrine feeling. So I went to BB and just stomped on my phone right outside the door and just destroyed it. Told them my ex boyfriend did it and they gave me the HTC inspire 4g free. It is well worth the cost especially if you're prone to carelessness or flash addictions.
/end
My husband fell off the jetties while fishing with his Inspire 4G and went back to BB and they sent him a Note for FREE!!!
No best buy here but att has replaced mine twice...3rd one on the way now (defects)
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Geek Squad member here. I know it will sound a little biased, but the geek squad protection (formerly black tie protection plan) is an awesome deal. Yeah, its a nice chunk of change up front, but if something goes wrong it will pay for itself. Technically the warranty doesn't cover full submersion in liquid, but in MOST cases, the agents won't enforce this. Honestly, a lot of them won't even check it. Just walk in, say "it got wet" and in about 5 business days you'll have a new (refurbished) phone. In almost all cases, these phones look just about brand new. I would be wary of just smashing your phone, because if you get the wrong agent, they will call it abuse and deny your claim. If anyone has any questions, I would be more than happy to try and help with answers!
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Cohdee said:
Geek Squad member here. I know it will sound a little biased, but the geek squad protection (formerly black tie protection plan) is an awesome deal. Yeah, its a nice chunk of change up front, but if something goes wrong it will pay for itself. Technically the warranty doesn't cover full submersion in liquid, but in MOST cases, the agents won't enforce this. Honestly, a lot of them won't even check it. Just walk in, say "it got wet" and in about 5 business days you'll have a new (refurbished) phone. In almost all cases, these phones look just about brand new. I would be wary of just smashing your phone, because if you get the wrong agent, they will call it abuse and deny your claim. If anyone has any questions, I would be more than happy to try and help with answers!
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
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The Only Issues with The best buy protection are; It takes a while to get a new phone as apposed to The carriers who will have one to you by the next day. Sometimes they'll give you a loaner phone, but its not always a smartphone. They gave my mother an old htc android phone, which was fine, but then is stopped working and they had nothing else for her. So I went on craigslist and got a galaxy s because it'll be a good investment as me my mom and dad and brother all have att.
The other thing is lost or stolen. The carrier insurance covers that where best buy doesn't, But it doesn't mater because i think more people break their SMARTPHONE than lose them anyway, and its an amazing feeling right after you destroy your phone and you realize that you wont have to pay 200 bucks to get a new one!
So here is the scenario:
last year i upgraded from the EVO 4g to the EVO 3D. with in the thirty days my phone had weird software issues so i got a brand new replacement for free through the store after talking with a sprint rep. two weeks after that i dropped the phone and the outer metal ring bent. i lived with it until about 2 months ago when i took it off completely. a month after that the phone refused to charge using a regular charger i had to connect wires to the battery and charge it that way.
i went into the store and told the sales lady it wouldn't charge she looked at the phone and said for me to call insurance to get a new phone because even though my issue was unrelated to the missing ring my phone was too badly damaged for her to touch it. (this is the same store where a year and a half ago i went to after i accidentally ran my phone over with my car "dont ask", they replaced it for free then.)
After the store visit i called sprint and spoke to one of their representatives and they sent me out a new phone for free. i noticed that the ring has a different design (i wonder why) but i have had this phone for 2 weeks and was about to go back to store because its a referb, the touch screen sucks and the bottom lights don't illuminate sometimes. right before i was going to bring it in for replacement it got wet and now im told they cant even open it for me so i can dry it off. the phone didn't turn on yesterday, today its okay. but i know i need a new touch screen at the very least as i can see layers of water in it.
to the question:
if i replaced the water indicators
1. the one on the battery
2. the one on the upper right hand corner
would they have to replace a phone that is visibly damaged by water even though the indicators don't show it? or could they just say no based upon what they see?
i know what i would be doing is morally and ethically wrong but i really do not care. so you can save your flaming for someone else.
if this doesn't work im going to have to replace the lcd screen my self.
First, good luck replacing the water sensors. Second, yes, they can still tell there was water even if you could replace the sensors. The board will show visible signs of water damage.
i know what i would be doing is morally and ethically wrong but i really do not care.
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It IS wrong. Water damage is not a hardware defect, and it not covered under the warranty. That's something YOU did to your phone, Sprint should not have to fit the bill to fix YOUR problem. That's what insurance is for. It's people like you that make everyone's rates go up.
alright thanks i'm going to replace the screen and what not myself, not because of what i am doing is wrong (i'm replacing the liquid damage indicators too) but i haven't taken a phone apart in a while and i'm looking for a challenge + it's cheaper for me to do that than claim insurance if they decided to check further than just looking at the indicators which they don't most of the time.
randomjon said:
alright thanks i'm going to replace the screen and what not myself, not because of what i am doing is wrong (i'm replacing the liquid damage indicators too) but i haven't taken a phone apart in a while and i'm looking for a challenge + it's cheaper for me to do that than claim insurance if they decided to check further than just looking at the indicators which they don't most of the time.
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Up here in the great white north ( Canada ) we don't have insurance available for our devices, replacement phones yah right, if you need a loner phone you pay $100, the only coverage we have is if the phone breaks itself, so count yourself lucky if you got 2 free phones:beer::beer::beer::beer:
Sent from my HTC EVO 3D X515m using xda premium
flashallthetime said:
Up here in the great white north ( Canada ) we don't have insurance available for our devices, replacement phones yah right, if you need a loner phone you pay $100, the only coverage we have is if the phone breaks itself, so count yourself lucky if you got 2 free phones:beer::beer::beer::beer:
Sent from my HTC EVO 3D X515m using xda premium
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Not when you factor in that you pay an additional 96 bucks a year just to have the coverage plus a hundred dollar deductible and a maximum of 3 claims a year. Just to replace a phone we can pay 125 for used off craigslist
p3tr0s said:
Not when you factor in that you pay an additional 96 bucks a year just to have the coverage plus a hundred dollar deductible and a maximum of 3 claims a year. Just to replace a phone we can pay 125 for used off craigslist
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Ok I would be happy to pay 96 bucks for coverage, if I break my phone well what our providers do is count how many months you have left on you contract, which is normal 3 years, and they want about 20 bucks for each month left on your contract plus the cost of a new phone, average cost $ 900 . They bend us over up here and give it to us really good, that's why we all whimper up here.
This threads title: "Is it possible to Defraud my insurance"
Really bro?
flashallthetime said:
Ok I would be happy to pay 96 bucks for coverage, if I break my phone well what our providers do is count how many months you have left on you contract, which is normal 3 years, and they want about 20 bucks for each month left on your contract plus the cost of a new phone, average cost $ 900 . They bend us over up here and give it to us really good, that's why we all whimper up here.
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You can't buy one used? Thats why I use Craigslist... I can get a used 3d for like 125-150. Granted our prices are probably a lower on the used market as well. Plus our contracts are only 2 years....
xblackvalorx said:
This threads title: "Is it possible to Defraud my insurance"
Really bro?
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NOT REALLY BRO. water damage is covered under insurance, i'm trying to avoid making a claim to the insurance altogether. i don't want to pay them 100 bucks for a new phone, the only reason i pay for the insurance is for sprint to fix the phone when it breaks or if it is stolen. which has never been a problem before. i want to know under what circumstances will sprint replace a phone with water damage for free.
I know when i was with Verizon i got a free replacement with a water damaged phone because the damage to the phone was the physical charging port not connecting with the motherboard, and i proved that humidity could have caused the water damage indicators to show that the phone was water damaged. i had to argue for a while but it beats buying a new phone.
the point now is moot, seeing as how i'm going to fix the issue myself.
sucks about Canada though sorry to hear that.
i'm paying 96 dollars a year i should be entitled to a free replacement of the phone. or the company could set up insurance tiers, like car insurance. where you can eliminate your deductible but pay a little more per month for the insurance. i know i'm comparing apple to oranges but that's just my two cents.
p3tr0s said:
You can't buy one used? Thats why I use Craigslist... I can get a used 3d for like 125-150. Granted our prices are probably a lower on the used market as well. Plus our contracts are only 2 years....
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Craiglist or kijiji but again people will sell a used phone for $250, everything is more expensive up here, smaller population even though our dollar is at par.
Sent from my HTC EVO 3D X515m using xda premium
flashallthetime said:
Craiglist or kijiji but again people will sell a used phone for $250, everything is more expensive up here, smaller population even though our dollar is at par.
Sent from my HTC EVO 3D X515m using xda premium
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Yeah but you have free healthcare and cleaner air. Not to mention lower population density and your Mounties are waaaaay cooler than our police.
randomjon said:
NOT REALLY BRO. water damage is covered under insurance, i'm trying to avoid making a claim to the insurance altogether. i don't want to pay them 100 bucks for a new phone, the only reason i pay for the insurance is for sprint to fix the phone when it breaks or if it is stolen. which has never been a problem before. i want to know under what circumstances will sprint replace a phone with water damage for free.
I know when i was with Verizon i got a free replacement with a water damaged phone because the damage to the phone was the physical charging port not connecting with the motherboard, and i proved that humidity could have caused the water damage indicators to show that the phone was water damaged. i had to argue for a while but it beats buying a new phone.
the point now is moot, seeing as how i'm going to fix the issue myself.
sucks about Canada though sorry to hear that.
i'm paying 96 dollars a year i should be entitled to a free replacement of the phone. or the company could set up insurance tiers, like car insurance. where you can eliminate your deductible but pay a little more per month for the insurance. i know i'm comparing apple to oranges but that's just my two cents.
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To answer your question, Sprint Will NOT replace a phone that is liquid damage.
Since you dont know how insurance works heres a brief breakdown.
You pay for your insurance and it allows the local sprint stores to
NOT CHARGE YOU to replace a device under manufacturers warranty.
Lost, Damaged, Stolen, Water are all covered by Asurion and you have to pay a deductible to have the device replaced.
I agree with several of these other people who have replied, your looking for a way to defraud Sprint and the Insurance company.
Take some responsibility, you got the phone wet, deal with it the right way and file a claim and pay the deductible.
Wish i worked for sprint so i could flag your account.
I do work for sprint, and saying because you pay 96 a year your "entitled" for a free phone?
Insurance has NEVER worked that way for smart phones. You pay your deductible as you were told when you pay for the insurance protection.
If you don't like it, don't pay an extra 100 a year.
IAmSixNine said:
To answer your question, Sprint Will NOT replace a phone that is liquid damage.
Since you dont know how insurance works heres a brief breakdown.
You pay for your insurance and it allows the local sprint stores to
NOT CHARGE YOU to replace a device under manufacturers warranty.
Lost, Damaged, Stolen, Water are all covered by Asurion and you have to pay a deductible to have the device replaced.
I agree with several of these other people who have replied, your looking for a way to defraud Sprint and the Insurance company.
Take some responsibility, you got the phone wet, deal with it the right way and file a claim and pay the deductible.
Wish i worked for sprint so i could flag your account.
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i'm aware of how the insurance works. again i wouldn't be defrauding the insurance because there would be no claim to insurance. i would be defrauding sprint. but again the point is moot i'm going with the cheaper option and repairing it myself.
scariola said:
I do work for sprint, and saying because you pay 96 a year your "entitled" for a free phone?
Insurance has NEVER worked that way for smart phones. You pay your deductible as you were told when you pay for the insurance protection.
If you don't like it, don't pay an extra 100 a year.
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I'm pretty sure the only reason he was looking to "defraud" sprint was because they sent him a faulty refurb with a bad screen in the first place... It just sucks because he dropped in in water before he could take it back in. Phone still works but the screen is even more messed up now.
randomjon said:
i'm aware of how the insurance works. again i wouldn't be defrauding the insurance because there would be no claim to insurance. i would be defrauding sprint. but again the point is moot i'm going with the cheaper option and repairing it myself.
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You don't know how your insurance works. The Sprint store is part of the insurance. The stuff that sprint takes care of are general warranty issues. Whose warranty is it? HTCs. Part of your 8 bucks goes to asurion to insure against loss, theft, damage, water... the other part goes to sprint to pay for the service they provide you by not making you send your warranty issue phone to HTC for repair. So by trying to claim that this is a warranty issue you are, in fact, defrauding your insurance.
Take some personal responsibility for your actions.
Drachen808 said:
You don't know how your insurance works. The Sprint store is part of the insurance. The stuff that sprint takes care of are general warranty issues. Whose warranty is it? HTCs. Part of your 8 bucks goes to asurion to insure against loss, theft, damage, water... the other part goes to sprint to pay for the service they provide you by not making you send your warranty issue phone to HTC for repair. So by trying to claim that this is a warranty issue you are, in fact, defrauding your insurance.
Take some personal responsibility for your actions.
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I used to sell phones for sprint, i am aware of how the insurance works.
Refer to the post above yours he basically described my situation in a nut shell.
I had issues with the touch screen's sensitivity and buttons along the bottom not illuminating prior to the water damage.
Water Damage.. no problem.. major physical damage, big problem
I can almost guarantee Sprint would replace a water damaged phone given you replace the indicators. I live on the water and I have defrauded rogers on multiple occasions (dont care, i would gladly burn the place dont and not feel an once of remorse for those wallet gougers)... But unhidable physical damage will never fly in tier eyes.. yourr screwed.. use the insurance you pay for and take it easy on your poor phones
I can almost guarantee Sprint would replace a water damaged phone given you replace the indicators
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Again, if the board is water damaged, there are many signs that a tech can tell it has been exposed.
My two cents. Sprint is horrible to their customers, asurion is a joke. The phones they send are almost always broken very soon after you get them and being without a phone while they decide whether the poop phone they sent you is poop, is even worse. Yes what he's doing is wrong but more power to him.
Sent from my PG86100 using xda app-developers app
Dropped it already.. fml
Sent from my HTC6435LVW using Tapatalk 2
Did you get insurance?
Yeah but the deductable blows... Wife wasn't feelin me spendin to buy it in the first place,now another 100 2 days later.
Doghouse status..Lol
Think I'm getting a new one? Doubt they have refurbs this soon...no?
Sent from my HTC6435LVW using Tapatalk 2
Oldsteel68 said:
Yeah but the deductable blows... Wife wasn't feelin me spendin to buy it in the first place,now another 100 2 days later.
Doghouse status..Lol
Think I'm getting a new one? Doubt they have refurbs this soon...no?
Sent from my HTC6435LVW using Tapatalk 2
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They will if you send yours back. That's a bummer man. Mine just fell out of my pocket, so I had a little heart attack. Thank God for soft carpets though.
djak250 said:
They will if you send yours back. That's a bummer man. Mine just fell out of my pocket, so I had a little heart attack. Thank God for soft carpets though.
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I mean think my replacement will be new or refurb?
Sent from my HTC6435LVW using Tapatalk 2
Oldsteel68 said:
I mean think my replacement will be new or refurb?
Sent from my HTC6435LVW using Tapatalk 2
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It hasn't been out long enough to be a refurb.
adrynalyne said:
It hasn't been out long enough to be a refurb.
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That's what I was thinkin too. Sweet.
Sent from my HTC6435LVW using Tapatalk 2
Is it posible to get a photo from your device? Sorry for the disease , but am planning to get this DNA
Oldsteel68 said:
Yeah but the deductable blows... Wife wasn't feelin me spendin to buy it in the first place,now another 100 2 days later.
Doghouse status..Lol
Think I'm getting a new one? Doubt they have refurbs this soon...no?
Sent from my HTC6435LVW using Tapatalk 2
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Click to collapse
They have to give you a brand new unit the first 30 days after owning the purchase. After that, you'll get a Refurb.
Oldsteel68 said:
That's what I was thinkin too. Sweet.
Sent from my HTC6435LVW using Tapatalk 2
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Of course, that can be a bane too. I've seen Assurion make my mom wait until refurbs came into stock.
Noooo.. I feel ya bro. Thats my worst nightmare. My poor poor GNex was put through the ringer, last thing I wanna do is see cracks on this screen.
Maybe its a blessing because this ones been having an issue with WiFi 4g handoff.
Sent from my HTC6435LVW using Tapatalk 2
Did you purchase it with a credit card? Amex has 90 day accidental damage protection. Some Visas and Mastercards also offer accidental damage protection. Might at least cover the deductible.
Sent from my Nexus 7 using xda app-developers app
xenakis said:
Did you purchase it with a credit card? Amex has 90 day accidental damage protection. Some Visas and Mastercards also offer accidental damage protection. Might at least cover the deductible.
Sent from my Nexus 7 using xda app-developers app
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Yeah visa. Awesome thanks for the tip. Will look into that.
Sent from my HTC6435LVW using Tapatalk 2
and this is exactly why I bought the bestbuy insurance, and not verizons. It cost $1 more, and you just bring in any part of your phone no matter how damaged it is, and they will take it, and ship one to you next-day air, for no extra cost or any kind of deductible. It covers EVERYTHING, even if it was your fault, they take it back, no questions asked. I highly recommend it. I cracked the screen on my gnex. I walked into the store, they don't even power on the device, they just pull out the battery and sim for you to keep, have you sign a form, and you will have your new phone in 1-2 days. Maybe if its new enough or popular enough they might just swap it out in the store, but im not sure about that.
rhettnis said:
and this is exactly why I bought the bestbuy insurance, and not verizons. It cost $1 more, and you just bring in any part of your phone no matter how damaged it is, and they will take it, and ship one to you next-day air, for no extra cost or any kind of deductible. It covers EVERYTHING, even if it was your fault, they take it back, no questions asked. I highly recommend it. I cracked the screen on my gnex. I walked into the store, they don't even power on the device, they just pull out the battery and sim for you to keep, have you sign a form, and you will have your new phone in 1-2 days. Maybe if its new enough or popular enough they might just swap it out in the store, but im not sure about that.
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Click to collapse
LOL, did they sell it to you as next day fed-ex? They lied!
Try 2-5 business days. I know, I have used Black Tie for two phones now.
If they don't have refurbs available, it can take even longer.
Thunderbolt took 30 days due to them screwing up.
Gnex # 1 took 4 days due to no refurbs available.
Gnex # 2 remains to be seen. I turned it in on Saturday.
They both have their advantages and disadvantages.
Black Tie costs more than Assurion by 2 dollars a month but has no deductible and does not limit returns. Assurion limits to two claims a year.
Black Tie does not cover theft or loss, while Assurion does.
Black Tie typically takes 2-5 days for a rapid exchange, but can take up to 30 days. In that case, they give you a new phone. Assurion does next day delivery via FedEx. Typically if refurbs are MIA, they go new. However they too can delay shipping if no refurbs are available (never had it happen by my mom did). You can also choose to be sent a different device instead of waiting for the replacements to come back in stock.
Assurion phones retain a warranty, whereas Black Tie refurbs do not (their words, not mine).
Black Tie is good for one year tops, whereas Assurion is tied to line and keeps going, and going, and going and...
rhettnis said:
and this is exactly why I bought the bestbuy insurance, and not verizons. It cost $1 more, and you just bring in any part of your phone no matter how damaged it is, and they will take it, and ship one to you next-day air, for no extra cost or any kind of deductible. It covers EVERYTHING, even if it was your fault, they take it back, no questions asked. I highly recommend it. I cracked the screen on my gnex. I walked into the store, they don't even power on the device, they just pull out the battery and sim for you to keep, have you sign a form, and you will have your new phone in 1-2 days. Maybe if its new enough or popular enough they might just swap it out in the store, but im not sure about that.
Click to expand...
Click to collapse
Crap I wish I knew this Saturday. ..
Sent from my HTC6435LVW using Tapatalk 2
adrynalyne said:
LOL, did they sell it to you as next day fed-ex? They lied!
Try 2-5 business days. I know, I have used Black Tie for two phones now.
If they don't have refurbs available, it can take even longer.
Thunderbolt took 30 days due to them screwing up.
Gnex # 1 took 4 days due to no refurbs available.
Gnex # 2 remains to be seen. I turned it in on Saturday.
They both have their advantages and disadvantages.
Black Tie costs more than Assurion by 2 dollars a month but has no deductible and does not limit returns. Assurion limits to two claims a year.
Black Tie does not cover theft or loss, while Assurion does.
Black Tie typically takes 2-5 days for a rapid exchange, but can take up to 30 days. In that case, they give you a new phone. Assurion does next day delivery via FedEx. Typically if refurbs are MIA, they go new. However they too can delay shipping if no refurbs are available (never had it happen by my mom did). You can also choose to be sent a different device instead of waiting for the replacements to come back in stock.
Assurion phones retain a warranty, whereas Black Tie refurbs do not (their words, not mine).
Black Tie is good for one year tops, whereas Assurion is tied to line and keeps going, and going, and going and...
Click to expand...
Click to collapse
This so much. I worked at Best Buy for years.
Their selling point is that it's "so quick", It's UPS ground from their 3rd party refurb company which at least used to be in Texas.
So it's 2-5 BUSINESS days.
And man if I had counted how many refurbs came back not working. My own phone went out 3 times (2 times because their refurbs had non functioning parts), my sister's iPhone went out from water damage, came back missing pixels. How does their quality check miss such things?
Best Buy tries to give you a "loaner phone" that they tout, what they don't tell you? It's $50 refundable deposit for a "feature phone", or $100 for a smartphone. What's worse? If you have unlimited, you have to go for their half destroyed "smart"phones circa 2008 LG. Probably won't come with a charger or they'll accuse you of keeping it and make you purchase a new one at around 60% markup to 'replace the one you stole', even if they clearly knew the loaner never had one to begin with. And that was working at a "more honest" Best Buy.
Your phone is shipped in a little box with barely any protective covering, if any sometimes. The usual packaging? Cardboard with tight plastic holding it in place. Would you treat your electronics like this? Well Best Buy does.
Assurion covers loss and theft. Yes you pay $100 deductible, but better than paying $599.99 + tax to replace a (ie: ) 2 mo old phone.
Assurion has true next day (my girlfriend after having her phone stolen, had a refurb literally next day, even on a weekend).
edit: typo fixes
afipanic said:
This so much. I worked at Best Buy for years.
Their selling point is that it's "so quick", It's UPS ground from their 3rd party refurb company which at least used to be in Texas.
So it's 2-5 BUSINESS days.
And man if I had counted how many refurbs came back not working. My own phone went out 3 times (2 times because their refurbs had non functioning parts), my sister's iPhone went out from water damage, came back missing pixels. How does their quality check miss such things?
Best Buy tries to give you a "loaner phone" that they tout, what they don't tell you? It's $50 refundable deposit for a "feature phone", or $100 for a smartphone. What's worse? If you have unlimited, you have to go for their half destroyed "smart"phones circa 2008 LG. Probably won't come with a charger or they'll accuse you of keeping it and make you purchase a new one at around 60% markup to 'replace the one you stole", even if they clearly knew the loaner never had one to begin with. And that was working at "more honest" Best Buy.
It's shipped in a little box with barely any protective covering, if any sometimes. The usual packaing? Cardboard with tight plastic holding it in place. Would you treat your electronics like this? Well Best Buy does.
Assurion covers loss and theft. Yes you pay $100 deductible, but better than paying $599.99 + tax to replace a (ie 2 mo old phone.
Assurion has true next day (my girlfriend agter having her phone stolen, had a refurb literally next day, even on a weekend).
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Click to collapse
Oh man. I forgot about the loaner phones! They tried to get me with this tiny LG Vortex for my Thunderbolt, and again for my Galaxy Nexus. I was sooo angry. I ended up getting a Thunderbolt loaner (with no deposit) back when the Thunderbolt fiasco happened, but that was because they dropped the ball, and I made a huge stink with corporate. I didn't even bother with the Gnex. Better to go phone-less than be stuck with that junk.
I remember seeing them unpacking my first Gnex replacement too. Just like you said, plastic wrapping on cardboard.
well this makes a good case for people getting a case lol