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I have ordered a T-Mobile upgrade thru BuyMobilePhones.net. Having never heard of the company before I was a little cautious. They do however have one of the best deals I've found for my situation:
600 mins
500 texts
500mb internet
18 months
£30 a month
19.99 for the phone
The closest mobiles.co.uk have got is £35/m and £50 for the phone. And as its an upgrade I don't have to fanny about changing my number over which is a Brucey bonus.
..........
I rang on bank holiday Monday and spoke to a bloke who basically said he cant do anything today as its a BH and he would be on the phone to T-Mobile for too long and he took my details and would call back Tuesday. 'Hmmmmm' I thought, and agreed.
I got a bit antsy in my pantsy so rang back an hour later. I spoke to another bloke who took my details and said he'd ring back in ten mins after speaking to T-Mobile, he took the telephone password for my account (the one you tell the operator when you ring up), I was a bit apprehensive but gave it too him anyway (I have changed it now). He rang back after about 20 mins and said its gone through and I should expect delivery on Wednesday. I said goodbye but was still suspicions.
I then rang T-Mobile an hour later and asked if there had been any changes to my account. They told me a dealer rang up questioning an upgrade to a Motorola Milestone but nothing had been put through. I rang back BMP.net but they had all gone home.
So I rang them today(Tuesday) and spoke to the same bloke and he said they have to put it through as a milestone to get the best deal. 'Fair play', I thought, but the big question is will I still get it tomorrow (Wednesday). He told me that he thought there would be enough stock in for my order but there may not be and I may actually get it Thursday.
I have just rang up T-Mobile (Tuesday 18:20) to ask if any upgrades had been put through on my account and they said 'No'. I will call BMP.net a call tomorrow (Wednesday) at 09:00 to chase it up again.
..........
The best number to call is 01773 522308.
Anyone else dealt with them before?
I've had a the same order as yourself, but it's been stuck on the processing stage since yesterday morning when I click on order status.
How long did yours take to process?
As mines an upgrade I don't get access to that part of the site
No worries, not sure processing should take this long. I have emailed them this morning regarding the issue but still no reply.
Give the above number a call 0900-1730
Will do, tomorrow, cheers
Let us know how you get on
I had a 'mare with Buy Mobile Phones a while back. Ordered a new phone, they dicked me about, finally sent it, when it arrived the box was open, so I sent it back and they told me they wouldn't accept it because the phone was 'used'.
I had to scream, shout and threaten them with the office of fair trade before they'd even concede that it was them that opened it (or someone previously); and even then they gave me the old 'as an act of good faith' line. They are, without doubt, the murkiest phone shop I've ever used.
I wouldn't trust them any further than I could push them with my piss.
Hi there,
I ordered with buymobilephones.net and my order was dispatched yesterday and is out with City link for delivery tomorrow - so they are definitely legit.
Many thanks
The confirmation email says delivery, sadly the tracking number isnt tracking. Will phone cancel tomorrow if no delivery.
Sent from my GT-P1000 using XDA Premium App
Got the same deal as thread starter, got tracking info via email from BMF. Should be with me tomorrow.
Any problems I have had to date had been delt with swiftly!
Did anybody have a slow order processing, mines been nearly 2 days.
I also ordered the same deal as the first poster and I have a tracking number for City Link that is giving Wednesday as the delivery day with it currently underway to the delivery depot.
I ordered it 'new' despite being eligable for an upgrade with t-mobile. A new number for the specified deal appeared on my existing account ( a couple of my kids also have t-mobile contracts on my account) on Saturday along with the dispatch e-mail.
Therefore all looks OK.
pmt32577 said:
I also ordered the same deal as the first poster and I have a tracking number for City Link that is giving Wednesday as the delivery day with it currently underway to the delivery depot.
I ordered it 'new' despite being eligable for an upgrade with t-mobile. A new number for the specified deal appeared on my existing account ( a couple of my kids also have t-mobile contracts on my account) on Saturday along with the dispatch e-mail.
Therefore all looks OK.
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Click to collapse
How long was your order processing for mate.
I also ordered the same deal and got a city link tracking number which isn't tracking, but I'm told delivery is due tomorrow.... fingers crossed but will cancel and get elsewhere if any problems.
what day did u guys order+ new order or upgrade?
vinokirk said:
what day did u guys order+ new order or upgrade?
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New contract, but intend to port line from another network
vinokirk said:
what day did u guys order+ new order or upgrade?
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Click to collapse
New contract, porting over from three , on the same deal as the OP. If the phone arrives.trackung link still not working
Sent from my GT-P1000 using XDA Premium App
owz206 said:
How long was your order processing for mate.
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Click to collapse
I ordered on 11th of April and my order was 'processing' until Saturday.
This was a new order.
Status is now that it is on the delivery van. Unfortunately I won't be there to receive it today and touch and go whether there will be anybody at home at all, so may have to wait an extra day.
Just had an email response to say that they have a massive backlog of orders for the galaxy s 2 and that is the reason for the delay in processing my order.
I was one of the many who lost their existing full upgrade when the Premier rules changed (had full upgrade in Feb, lost it in April). I'm still Premier Silver. Two separate chat sessions were unproductive in trying to get my upgrade eligibility "fully" changed so that it showed on the website, they just told me to call telesales when the phone is available and they'll fix it for you and order the phone. I called this morning at 9:15 EST to order the phone, and after a huge runaround she said that she was working with the Premier department and that as soon as she was able to resolve the issue and order the phone she would call me back. Wasn't expecting anything, but was hopeful. So 3pm rolls around and I just can't take it anymore, and I try again. The guy I talk to puts me on the infamous "no more than 2 minutes" hold five times for a total of 20 minutes on hold, and finally comes back with a final answer of "I advise you to wait until the 24th and go to a store or use the online link and use your $75 upgrade". Couldn't get anywhere with him even though I was very polite but firm. Kept explaining the Premier can buy it on the 21st, and he just kept repeating his "advice". Very, very frustrating. I am starting vacation on Friday and really wanted to get the phone bought and set up before I left! I wouldn't be whining if I didn't know that other people were able to get their dates reset easily... I could have just ordered the durn phone this morning if they just would have done it right. It seems the Premier preorders are backordered, so I lost that opportunity, and based on what happened today who says they will be able to give me the full upgrade as I was promised on Friday, if I can even get one?
Any Sprint insiders have advice or a hookup for me?
I'm actually mad that he didn't ask me at the end of the call if he was able to resolve all my concerns today...
Argh.
Do the same thing. If you get the same answer again, ask for the retention deparment... See how quickly things roll from there.
-_-
http://forum.xda-developers.com/showthread.php?t=1093232
Yeah I was in the same boat as you man REALLY disappointed last night after all I had gone through even yesterday to get it taken care of. once again told yesterday that it would be resolved. Still shows $75. Whatever Friday is almost here. Started getting worried that I didn't even get a call from my sprint store, but remembered they will not start calling until Wed evening. So god help them if I don't get a call tomorrow.
why are you awaiting a callback .. call the number in the thread as linked by Zabalba
I had the same issue as well but I got mine resolved by calling up sprint and just asking for it they put me on the line with a supervisory he checked with the premium department and gave me my upgrades so I never had any issues getting my phone.
Sent from my Evo Running Miui using XDA Premium App
Zabalba said:
-_-
http://forum.xda-developers.com/showthread.php?t=1093232
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Thank you for this,called the direct line and got my upgrade pushed up to launch day
In one call. after I tried *7 three times and got told nothing we can do.
Thanks everyone. Just like one of the ambulance chaser ads on local TV, "One call, that's all!" Reset my eligibility, ordered online. Now let's see when I get it...
Wish I would have ranted earlier in the day
You just have to ask the right people your questions.
not really getting hosed either way.
it was a great offer while it lasted.
but it would be nice for it to work out for ya.
Yeah i knew I was going to get screwed over with the "changing the upgrade" issue on my premiere account, so I actually started resolving my issue 3 weeks ago so I would be ready for launch. But for me they kept telling me that I have that override note on my account but I wanted it to show on the Best buy computers and on my account that I had the actual upgrade option. So I had to be annoying and threatened to cancel (this was done through email) and lo and behold I got a personal call from someone in the retention department assuring me they were going to change my upgrade status and got rid of that override note. And it worked.. it now says I can upgrade now on my account. So you really need to threaten to cancel to get the eligibility on your account and not that override note.
But since release date is a couple days away make sure to actually call and request a superior and mention to cancel, but obviously don't be rude, it's not the customer's reps fault
Chat does NOTHING, you have to call to get good service. (for most part).
My sister-in-law had this same problem. I called them because she had a $150 upgrade back in November of 2010, and all of a sudden it came up on her account page a week ago that she only had $75 upgrade.
I called and told them to cancel the account, and I wasn't dealing with their thieving company anymore, and I was going to get an iPhone tomorrow (which I wasn't, but I figured it would work).
Within about 2 minutes I had $150 upgrade (on both lines, and the second one wasn't due for a $75 upgrade until December 2011), and a $110 credit on my bill.
Overstew said:
Chat does NOTHING, you have to call to get good service. (for most part).
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I'm going to disagree, i get 100x farther on chat than phone.
No xfering, no disconnects, practically no hold time.
no attitudes in text, and the best part is they email you the chat long so you can hold them the F to what they say haha.
I just called the linked number and bam...all taking care of, just waiting on confirmation so i can get it odered
It's all about the Gold he how has the gold gets the EVO 3D first haha.
Sent from my PC36100 using XDA Premium App
almost got hoed on the 150 upgrade
Yeah they switched that premier status crap on me during the middle of my 1 yr upgrade...I have been with them almost 10 years in october then i would of been able to upgrade to 150 On october 1st for being a gold premier customer...Well right after my year warranty i Accidently dropped my phone on the concrete at my pool last weekend and spider webbed my screen.. Made the call to sprint cause i almost made a claim and changed my mind to get the screen fixed at a 3rd party store..I really didnt want to pay the 100 bucks for a new standard evo.Well i got a phone call from a sprint representative saying that sprint upped my upgrade status to a gold premier customer without me even *****ing to get it and said i could get the phone for 199 with a 2 yr contract and trade in my old evo for 150 on my phone.So now im getting the evo 3d for 50 bucks.
I just became eligible for my 75 discount. I am a premier silver customer. I called sprint and used my Jedi mind tricks and managed to get not only upgrade for 150 discount but also a 200 dollar instant rebate. So I made my order earlier today for only 219.59 after tax. A little charm goes a long way with the right Rep. Good luck.
Sent from my Nexus S 4G using XDA App
Call up Sprint at 877-775-4886 and ask for your upgrade eligibility to be reset. I had to call them today to get my full 2 year eligibility back. It was easy as pie, just be nice to them when you ask for the reset.
bwillet said:
I was one of the many who lost their existing full upgrade when the Premier rules changed (had full upgrade in Feb, lost it in April). I'm still Premier Silver. Two separate chat sessions were unproductive in trying to get my upgrade eligibility "fully" changed so that it showed on the website, they just told me to call telesales when the phone is available and they'll fix it for you and order the phone. I called this morning at 9:15 EST to order the phone, and after a huge runaround she said that she was working with the Premier department and that as soon as she was able to resolve the issue and order the phone she would call me back. Wasn't expecting anything, but was hopeful. So 3pm rolls around and I just can't take it anymore, and I try again. The guy I talk to puts me on the infamous "no more than 2 minutes" hold five times for a total of 20 minutes on hold, and finally comes back with a final answer of "I advise you to wait until the 24th and go to a store or use the online link and use your $75 upgrade". Couldn't get anywhere with him even though I was very polite but firm. Kept explaining the Premier can buy it on the 21st, and he just kept repeating his "advice". Very, very frustrating. I am starting vacation on Friday and really wanted to get the phone bought and set up before I left! I wouldn't be whining if I didn't know that other people were able to get their dates reset easily... I could have just ordered the durn phone this morning if they just would have done it right. It seems the Premier preorders are backordered, so I lost that opportunity, and based on what happened today who says they will be able to give me the full upgrade as I was promised on Friday, if I can even get one?
Any Sprint insiders have advice or a hookup for me?
I'm actually mad that he didn't ask me at the end of the call if he was able to resolve all my concerns today...
Argh.
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All I did was email them through the website. Explained to them that if I wasn't going to get the full upgrade then I was going to be closing my accounts and going to one of the others. They sent me an email in return stating that they would reinstate my full upgrade through the telesales. I then emailed them back saying that I had already had one on preorder and would the full upgrade be marked on my account. I immediately got an email stating that this would be the case. I have printed off the copies and when I goto RS on friday to upgrade if I have any problems I have proof of my conversation. Try going that route. Got all my answers and feedback within 16hrs. Good luck.
For those of you who pre-ordered and whose orders aren't out for delivery (not being delivered today), what's your story?
I pre-ordered 5/7 around 2PM central time.
My tracking number shows delivery in Lexington.
I've received no shipping email from Sprint. My order status says "in progress".
I called Sprint and they said my phone just says it's "back-ordered".
Let's cry on each others' shoulders.
Theories:
1.) Sprint didn't keep enough stock on-hand to fulfill all pre-orders.
2.) Warehouse workers collapsed from exhaustion yesterday evening and not all phones were shipped out together. They'll ship today and we'll have them tomorrow.
3.) God hates us.
Edit: Yay ISN!
http://forum.xda-developers.com/showpost.php?p=26507280&postcount=1088
Inside.Sprint.Now said:
for those that show a status of delivered but don't have your device...
99.999% of the time this will actually update will all the info once it's actually scanned for the actual delivery.
However.... *if* you're in that .001% for which this isn't the case.. and your status hasn't updated by 4 or 5 today, send me a message, as we have an internal process setup as of today to handle these 'super expedited' and to bypass the 'backorder' status that you'll get if you go through a regular process to have it corrected/resent. Remember, this is for those rare scenarios only, please, I don't want to send 50 people to process, LOL... but i do expect a couple *may* need it.
so give it some hours.. but if you need it, there is an expedited process in place to handle these issues and still get you a device asap.
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john1028 said:
For those of you who pre-ordered and whose orders aren't out for delivery (not being delivered today), what's your story?
I pre-ordered 5/7 around 2PM central time.
My tracking number shows delivery in Lexington.
I've received no shipping email from Sprint. My order status says "in progress".
I called Sprint and they said my phone just says it's "back-ordered".
Let's cry on each others' shoulders.
Theories:
1.) Sprint didn't keep enough stock on-hand to fulfill all pre-orders.
2.) Warehouse workers collapsed from exhaustion yesterday evening and not all phones were shipped out together. They'll ship today and we'll have them tomorrow.
3.) God hates us.
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Click to collapse
oh dear
good luck
Did anyone else in the No EVO crew get an email like this?
Dear [me],
Thank you for choosing Sprint!
In order to complete your request it was necessary to assign a new order number and cancel the original order.
Your recent Sprint order ai-cpcc-[numbers] has been cancelled and replaced with Sprint order DM14-O-[numbers].
We apologize for the inconvenience.
You may track the status of your new order number at www.sprint.com/myorder [doesn't work as of now]
Our goal is to provide you with the highest level of customer service possible. We thank you for your interest in Sprint and look forward to serving you in the future.
Should you have any questions regarding your order, you can contact us at 866-789-8292 during the following business hours:
Monday to Friday 8:00 am EST to 11:00 pm EST
Saturday & Sunday 9:00 am EST to 9:00 pm EST
Thank you for business,
Sprint Order Support
Please retain a copy of this email for your records.
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im pretty sure UPS decided to play with my phone instead of delivering it to me. LOL
john1028 said:
Did anyone else in the No EVO crew get an email like this?
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I got that email the first day of the pre-orders, because they needed to get some more information from me in order to port my number over from T-Mobile. For the duration of the pre-sale I had no order status and Gordon Ramsays method to see order details showed my phone as back ordered. I got various answers from Sprint's CSRs, but most indicated that my order was processing normally (I was pretty worried that something was screwed up with my order since I know better than to trust those guys). I got the MY UPS notification yesterday, and my order status finally updated with a tracking number and changed from back order to "in progress." Phone was delivered about an hour ago.
Just got off the phone with UPS, they said even though the website did now show my package was out for delivery, she confirmed it was placed on the truck this morning and is indeed out for delivery!!!! Going outside to wait now! LOL
rekphiv said:
Just got off the phone with UPS, they said even though the website did now show my package was out for delivery, she confirmed it was placed on the truck this morning and is indeed out for delivery!!!! Going outside to wait now! LOL
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LLLLIIIIEEEESSS! UPS just told me they lied to me earliar, and my package will indeed not be delivered today, its just sitting in the warehouse chilling.....
Ouch
Sorry
sent from 2yr old Evo on ICS
i ordered mine the 15th, just an hour before they shut off the pre-order part and got mine today at 350pm
I got that also, I even had an e-mail at one point from the "My UPS" thing showing that it would arrive between 3:30 and 7 today, but it then showed it as delivered to Kentucky yesterday (it had my address to begin with)
same thing for me too. nothing on my end either. they changed my info too.
The worst part of all though is that I have no idea what is going on. Even people who ordered from best buy are getting their phones first and here we are without any idea what is going on. If I at least knew if it was coming tomorrow I can plan for it (I don't want it sitting on the porch all day for someone to walk off with), but as it is, I don't know what to do!
I think the effects of the customs thing is still screwing things up. Sprint believed they had enough phones to meet initial pre-order demand but they don't. Best buy stores aren't getting enough for their pre-orders. Wirefly and amazon, who knows?
We still haven't heard anything about a national launch date probably because they don't have enough stock to give corporate stores and partners. Customs is clearing shipments probably by the pallet and that's how slowly Sprint is receiving them.
We could see another gap of a week or two if customs is the hold-up again.
Sent from my PC36100 using Tapatalk 2
Did you get your phone?
Sent from my EVO using XDA
I got that same email!
But, an hour and a half before that I got an email that just said:
"YOUR ORDER HAS BEEN CANCELLED" with no explanation.
I actually felt better when I got the email below:
Dear [me],
Thank you for choosing Sprint!
In order to complete your request it was necessary to assign a new order number and cancel the original order.
Your recent Sprint order ai-cpcc-[numbers] has been cancelled and replaced with Sprint order DM14-O-[numbers].
We apologize for the inconvenience.
You may track the status of your new order number at
Our goal is to provide you with the highest level of customer service possible. We thank you for your interest in Sprint and look forward to serving you in the future.
Should you have any questions regarding your order, you can contact us at 866-789-8292 during the following business hours:
Monday to Friday 8:00 am EST to 11:00 pm EST
Saturday & Sunday 9:00 am EST to 9:00 pm EST
Thank you for business,
Sprint Order Support
Please retain a copy of this email for your records.
Yeah looks like our phones shipped last night.
Sent from my PC36100 using Tapatalk 2
Firstly I'd just like to state I'm not trying to gain sympathy or anything of the sort, just sharing an experience and to gain feedback on what you would do in my position (I appreciate this post may be long so appreciate the patience).
Just like many of you I sat at home and eagerly awaited the launch, as soon as it happened, I tried a million times, like yourselves to get it into the basket and checkout to no avail. Then with some twist of fate I managed to cart it and inputted my details and sent off the payment. The order went through but then said that my bank had declined the payment. Called the bank, thought it was fraudulent, they cleared it within minutes if not seconds, in the Google wallet transaction screen it said I had 7 days to update otherwise my order would be cancelled so I thought I was safe.
I received 2 emails, instantaneously of one another, one stating "You've made a purchase on Google Play. You will not be charged until your order has been shipped." The other stating "Your purchase from Google Play has been cancelled. Any charges made will be refunded."
I repeat these emails were sent at the EXACT same time. So I called up Google to be on the safe side after updating my card details and this is where it starts to get fuzzy. They stated that the order had been cancelled and there was nothing they could do. I asked to speak to a manager after taking down the persons name (who in fairness was trying to be helpful), so I spoke to his manager "Deon", Deon proceeded to tell me the exact same, that there was nothing they could do other than recommend placing another order for one, even though they had all sold out by this time. Deon told me that he would get back to me after he spoke to his supervisor who wasn't at the office for another 5 hours. I agreed to wait for his email, but I asked for his surname because I have no idea how many Deons there are working there...When I asked he stuttered and repeated my question back to me....I confirmed that I wanted his surname to which he said "Ok sir, one moment" and after a few seconds the line went dead.
When I go on to the google system to find out where my order is, it says
"Orders are shipped within two business days of placing your order, and will be delivered upon two additional business days of processing.
According to our records, your order should ship by the evening of 15-11-2012."
Which just adds further to the frustration and confusion. I spoke to another gentlemen on the phone after spending roughly £8.40 in phone calls to them from my mobile phone, who said he'd escalate this matter further.
I noted that Google are regulated by the Financial Services Authority and whether it would be worth going to the Financial Ombudsman, however I'd have to wait 8 weeks for them to attempt to resolve it before i can do that.
Any feedback would be great, and if you made it this far and read it all I greatly appreciate your time. If you just skipped here, the jist of what I'm saying is, google have screwed me royally, what would you do?
I think you just need to wait for Google to get it together in your case. There has been a lot of confusion with order statuses. I guess you will know for sure when Google gets back to you, or when you receive your tablet.
Thanks for your reply drcujo, it is just weird that others had the same problem and didn't have their orders cancelled.
Well if I recieve a tablet tomorrow I'd be extremely surprised considerin I've not recieved any email stating any tracking information or anything remotely of the sort. I can keep my fingers crossed eh?
After about 35 minutes of trying to order my N10 (right when they got released, with a million errors), it finally allowed me to complete the purchase.
I was getting worried because of how long it took to get a confirmation email from Google, but it finally showed up 38 minutes after the purchase. My bank account has already been charged, and a quick phone call with Google (Google Wallet) has assured me that my purchase will not be cancelled and my tablet will ship out Thursday November 15th with 2-day Saturday delivery. I'm not sure who he talked to, but I was on hold for like 2-3 minutes while he looked up the info for me.
I seem to have been one of the lucky ones though, even with all the errors and delays in emails. I have heard MANY complaints of people receiving cancellation emails, or getting errors telling them that they were already sold out.
You can call the Google Wallet team at 1-855-492-5538 (in the US). They can answer your questions quickly.
Use option 4 to get a person on the phone.
Harfainx said:
After about 35 minutes of trying to order my N10 (right when they got released, with a million errors), it finally allowed me to complete the purchase.
I was getting worried because of how long it took to get a confirmation email from Google, but it finally showed up 38 minutes after the purchase. My bank account has already been charged, and a quick phone call with Google (Google Wallet) has assured me that my purchase will not be cancelled and my tablet will ship out Thursday November 15th with 2-day Saturday delivery. I'm not sure who he talked to, but I was on hold for like 2-3 minutes while he looked up the info for me.
I seem to have been one of the lucky ones though, even with all the errors and delays in emails. I have heard MANY complaints of people receiving cancellation emails, or getting errors telling them that they were already sold out.
You can call the Google Wallet team at 1-855-492-5538 (in the US). They can answer your questions quickly.
Use option 4 to get a person on the phone.
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Hey Harfainx, I live in the UK and it would cost me a fortune (maybe a nexus 10 worth, ha!) just to call them on that number. I called them and they confirmed it was cancelled. I'm extremely disappointed as I needed this for multiple projects at university and had an oppurtunity to duplicate my order but put my faith in google, last mistake I will be making with them. I would hate to have to give my money to apple, I'm anti apple tbh.
Thanks for your reply though!
Hey Araam,
I was one of the lucky ones and my order went through, I ended up with a duplicate order for my n10 and my card was declined like yours. It seems weird that they would cancel your order so quickly though? I didn't realise for at least an hour after I had placed my order and they never cancelled mine.
I was able to cancel the duplicate order this morning though, so I do hope you are successful in getting one, there must be others who were able to cancel theirs too!
dtwazere said:
Hey Araam,
I was one of the lucky ones and my order went through, I ended up with a duplicate order for my n10 and my card was declined like yours. It seems weird that they would cancel your order so quickly though? I didn't realise for at least an hour after I had placed my order and they never cancelled mine.
I was able to cancel the duplicate order this morning though, so I do hope you are successful in getting one, there must be others who were able to cancel theirs too!
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Yeh thats what gets me, why did they cancel it so fast :/ I really hope someone has a spare one that I can buy for a not so extortionate price. Its starting to approach a time where I may need to buy an iPad which I'd hate to do. As flawed as apple are, their customer service, from my past experience, is much, much better than what I've experienced with Google thus far. I hope I'm wrong and they sort all this out, however I have recieved an email from Google Wallet which reads -
Hello Araam,
Thanks for your email.
An attempt to charge your credit/debit card for 398.99 GBP failed on 13 Nov 2012 because the bank that issued your card declined the transaction. To ensure the privacy and security of your personal information, banks do not disclose details of credit card declines to third parties, such as Google Wallet. For more information about why your card was declined, we recommend contacting your card-issuing bank representative.
As a result of the failed charge attempt, your Google Order #(number omitted) was cancelled. It isn't possible to reinstate cancelled orders; however, if you'd still like to purchase the items in your cancelled order, you can visit Google Play and re-order after updating your payment information. Steps to update card details are given at https://support.google.com/wallet/bin/answer.py?hl=en&answer=29072. Note that you must login to your Google Wallet account on a computer using your Google Wallet account login and personal password to edit your card details.
Common tips for troubleshooting payment declines are available at https://support.google.com/wallet/bin/answer.py?hl=en&answer=43068&topic=8954&ctx=topic
If you have any additional questions, please reply to this email and I'll be happy to help.
Thanks,
Stephen
The Google Wallet Team
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Such a disappointment.
Araam Abdal said:
Yeh thats what gets me, why did they cancel it so fast :/ I really hope someone has a spare one that I can buy for a not so extortionate price. Its starting to approach a time where I may need to buy an iPad which I'd hate to do. As flawed as apple are, their customer service, from my past experience, is much, much better than what I've experienced with Google thus far. I hope I'm wrong and they sort all this out, however I have recieved an email from Google Wallet which reads -
Such a disappointment.
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What I don't understand is why they cancelled it so quickly. They don't charge your card until it's shipped, I know they must put some kind of a charge on the card but they don't actually take payment until they send it right?
I reckon after the weekend when everyone who managed to get one, they'll have a better idea of how many they have left in stock so you might be able to grab one then. I have no idea if they're going on ebay yet..
The same thing happened to me the first time I tried to order, card was declined, received automated phone call from bank and then I cleared the transaction. I also received the 2 emails about the 7 days and the cancellation at the same time. I checked Google Wallet which said my order was cancelled and that the money would not be debited, so I placed another order as it was still in stock luckily.
I wish I would have re-ordered when it was still in stock. Such a let down, I can't really describe how annoyed I am with Google right now.
Google Play Store Can Be Horrible
My experience with the Google Play Store had been horrible. I bought a Nexus 7 and they sent me a defective one. The tablet they sent me to exchange the defective unit was also defective, so I requested for a refund. It took 20 calls from me to Google to get my money back about 5 weeks after I shipped them the device back. Yes, 5 weeks. They provide the worse service in the industry. It feels like they have to escalate everything to get anything done and are the best excuse makers. They really need to learn how to run a store.
ComputerGeek said:
My experience with the Google Play Store had been horrible. I bought a Nexus 7 and they sent me a defective one. The tablet they sent me to exchange the defective unit was also defective, so I requested for a refund. It took 20 calls from me to Google to get my money back about 5 weeks after I shipped them the device back. Yes, 5 weeks. They provide the worse service in the industry. It feels like they have to escalate everything to get anything done and are the best excuse makers. They really need to learn how to run a store.
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Thanks for your reply ComputerGeek, its service like that, that makes me feel like that I will need to refer them to the FSA regulators through the financial ombudsman service as their google wallet service is regulated by them. Unfortunately the downfall is that you have to wait 8 weeks in total for them to resolve your problem before you can report the problem.
The 16GB is still showing as in stock here in the US. With the price you were going to pay (399.98 GBP,) it is way more expensive where you are than here. That price comes out to $633.65 USD.
Could you try accessing the US Play store web page and buying it from there and having it ship over the pond to you? Also I'm not sure if there are any differences from the US version to the EU version.
I'm not sure how trusting you are, but if you still can't get your hands on one and would be comfortable with the 16GB one... Maybe we can work something out to where I purchase it and send it your way (it cost me $413 USD to get mine shipped two day shipping to me.) That would only be about 261 GBP, plus whatever the cost is for shipping to you. If you want to PM me your address, I can stop by UPS tomorrow to get an estimate for you (I happen to pass one on the way to work.)
I wouldn't be looking to make money, I would only want to collect the amount that it costs me to buy and ship it. Let me know what you think.
Harfainx said:
The 16GB is still showing as in stock here in the US. With the price you were going to pay (399.98 GBP,) it is way more expensive where you are than here. That price comes out to $633.65 USD.
Could you try accessing the US Play store web page and buying it from there and having it ship over the pond to you? Also I'm not sure if there are any differences from the US version to the EU version.
I'm not sure how trusting you are, but if you still can't get your hands on one and would be comfortable with the 16GB one... Maybe we can work something out to where I purchase it and send it your way (it cost me $413 USD to get mine shipped two day shipping to me.) That would only be about 261 GBP, plus whatever the cost is for shipping to you. If you want to PM me your address, I can stop by UPS tomorrow to get an estimate for you (I happen to pass one on the way to work.)
I wouldn't be looking to make money, I would only want to collect the amount that it costs me to buy and ship it. Let me know what you think.
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Thanks Harfainx, I've tried to get on to the US website and ship it over to no avail. The kindness you show still gives me hope that I may still see a nexus 10 before the year is out. I was hoping to get the 32GB version but beggers cannot be choosers as the saying goes. I have sent you a PM and your assistance is very much appreciated.
Araam Abdal said:
Thanks for your reply ComputerGeek, its service like that, that makes me feel like that I will need to refer them to the FSA regulators through the financial ombudsman service as their google wallet service is regulated by them. Unfortunately the downfall is that you have to wait 8 weeks in total for them to resolve your problem before you can report the problem.
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Personally I think you are blowing this way out of proportion. After reading threads like these I feel sorry for everyone who works at google.
You are saying you are going to refer google to your financial regulator because your bank declined your credit card purchase? You should call your bank, find out why they thought it was fraudulent, and then re-purchase when you can.
You aren't out any money. The problem is with your bank anyway. There isn't anything google can do. If you really have a bone to pick, call your bank and complain. They will probably give you the reason it was declined.
Looks like you are stuck finding it in a store, buying it off google when it comes back in stock, or finding one somewhere else online. If you want one before the end of the year, I would be very very surprised if the N10 stays out of stock for long. When I tried to buy the N7, it was out of stock shortly after release and I managed to order one within a week of release.
You guys need to relax. This that, I'm going to buy an iPad, this that some more. Really? Is this community filled with impatient internet lawyers?
Mine still says pending but there's a thing called patience. If you've placed an order it will come eventually. If you haven't - wait until it's available to purchase again.
No one could have predicted that THIS many people wanted the Nexus 10. Especially given how little advertisement of it there was. If you've paid for your tablet, it'll get to you eventually. Google can't take your money and not deliver a product. So just be patient...it's only been, what, 36 hours since the launch and people are behaving like it's been 2 months since they've ordered this device and they're being given the runaround; which isn't the case.
Good luck everyone.
If you read my actual post I stated very clearly I spoke to my bank, my bone that you like to talk about is with the fact that the mislead me, the fact that they cancelled my order within minutes not the hours that other people got, the fact that in their guidelines it clearly states not to duplicate orders, and because i followed this it resulted in me not having a tablet.
Sorry you feel I'm being harsh but my bank cleared the mess up in minutes where as Google keep spinning me lies.
Sent from my GT-I9300 using xda app-developers app
Araam Abdal said:
If you read my actual post I stated very clearly I spoke to my bank, my bone that you like to talk about is with the fact that the mislead me, the fact that they cancelled my order within minutes not the hours that other people got, the fact that in their guidelines it clearly states not to duplicate orders, and because i followed this it resulted in me not having a tablet.
Sorry you feel I'm being harsh but my bank cleared the mess up in minutes where as Google keep spinning me lies.
Sent from my GT-I9300 using xda app-developers app
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I, like you, also made multiple attempts to purchase the Nexus 10 through Google Play the morning of November 13th. Finally, after multiple attempts from my Razr Max, I picked up with my wifes iphone and was able to have order completed. Five minutes prior to attending a funeral, I get a call from an unfamiliar 800 number which I let go to voicemail. With two minutes left, I listen to voicemail...hear the words--your bank...fraud, and I immediately back out of google voice and call the 800 number back. I get a voice prompt stating possible fraud activiity is suspected on my account and to prove otherwise, I will need to verify the last two purchases, one from google and another made the night before. I confirmed the two purchases, hung up, and raced into the chapel to bid my farewells.
Shortly after the service, I cheched my phone and had received confirmation from google wallert that my order had gone through. I've not checked for shipping and am merely holding out for shipping date of Nov 15th. I waited from Nov 2011 to February 2012 to get my TF201...3-4 days for Nexus 10 is a cakewalk.
Google does debit a small amount from all acc****s upon order. I suspect this was attempted on your account, and for what ever reason, your bank would not allow the charge, thus google cancelled the order entirely. I know it sucks and I wish you could enjoy your new pad this weekend, but it's not googles fault that your bank..or even mine for that matter..has its protective policies in place. Google merely answered the market when it couldn't sell to you. It cancelled your order and gave it to someone else.
You will get your 10 someday soon
Sorry you had trouble but stuff happens at times.
The playstore here still have them and the stores will have them soon too.You will have no problem getting one in a few days from somewhere.I don't think there will be a shortage of these available like the N7 was at launch.With it being much more costly they are not going to fly off shelves like the cheaper tabs.
And all of this is going to happen again when they go on sale again
Just ordered one - Go Get It!
What was your expected delivery date.
Should give an idea for those waiting and ordered early for a top end time frame on when to expect theirs.
Aridon said:
What was your expected delivery date.
Should give an idea for those waiting and ordered early for a top end time frame on when to expect theirs.
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I just ordered like 20 mins back. It's in 'processing' status and it doesn't tell me expected shipping date.
I have another order 6p-32GB-graphite from google store that moved to pending status today.
So, can I go through the order/getting accepting for financing process and decide to not order at the last moment? I'm just curious what my payments would be.
Heard that ordering from huawei will not honor 50$ play credit and 50% off case. I'm sticking to my order from Google play . Shipping around Nov 26-29...sucks
Sammae7 said:
So, can I go through the order/getting accepting for financing process and decide to not order at the last moment? I'm just curious what my payments would be.
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I talked to the Huawei customer care and he said I can cancel my order at any point it time. But I guess that has to be before it ships.
Went this route this morning as well. When making the order for the Graphite 64GB all it told me is a "early November" shipping date. Since so new a order have to wait some to get a better date.
Just saw they have added 128GB models on the Huawei website in aluminum and graphite
Wait, why am I having to pay TAX when ordering it directly from Huawei who should be BASED in china?!?! that's some BS right there..
Still ordered a 128gb in aluminum... Before they are sold out of pre-orders too.. good reviews going up = more people buying. Rather have end of November then January.
No shipping to Canada , I am looking to order one ASAP
Sent from my SM-G900W8 using Tapatalk
They also have the Graphite 128gb. I got one on there just in case the 64gb is not enough.
dwertz said:
They also have the Graphite 128gb. I got one on there just in case the 64gb is not enough.
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128gb show shipping late November.
car.los.7399 said:
128gb show shipping late November.
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I ordered the 64gb through the Google Store, maybe I will use that for the 14 days until the other gets shipped.
Anybody know about the $50 google play credit. If you use it before you return it, then what? Do they charge you or do they take it off the refund?
Well I ordered a 128Gb had to approve the transaction with my cc company but the 2nd time the order went threw without issues.
Ordered the Graphite 128gb just now from Huawei.
eikoo said:
Well I ordered a 128Gb had to approve the transaction with my cc company but the 2nd time the order went threw without issues.
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Im in the middle of fraud hell trying to order from Huewai.
First my credit card rejected the transaction. Talked to them and got it cleared and they said it would allow the order next time. Of course by then, the one I wanted (Aluminum, 64GB) was OOS on the site.
Phone came back in stock later, attempted to place order again, rejected again. Called my credit card co (again) and they said everything should have worked....placed order on Huawei's site with the credit card people on the line....rejected on the site, credit card said its not them (they didnt get a transaction request)
Talked to Huawei's "oh sorry it looks like we have a fraud trigger on your account, we'll request it be removed and get back to within 24-48 hours". Of course, the phone is OOS (again) and now 24 hours later, no communication from them and I still cant order the phone.
chrisexv6 said:
Im in the middle of fraud hell trying to order from Huewai.
First my credit card rejected the transaction. Talked to them and got it cleared and they said it would allow the order next time. Of course by then, the one I wanted (Aluminum, 64GB) was OOS on the site.
Phone came back in stock later, attempted to place order again, rejected again. Called my credit card co (again) and they said everything should have worked....placed order on Huawei's site with the credit card people on the line....rejected on the site, credit card said its not them (they didnt get a transaction request)
Talked to Huawei's "oh sorry it looks like we have a fraud trigger on your account, we'll request it be removed and get back to within 24-48 hours". Of course, the phone is OOS (again) and now 24 hours later, no communication from them and I still cant order the phone.
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This happened to me the first time I tried ordering 64gb on the site and I got a call telling them its not fraud. Tried yesterday and exactly the same thing even though my bank allowed it and for exact amount to. Tell me if you get anywhere with this please considering that site sucks for ordering.
theDK10 said:
This happened to me the first time I tried ordering 64gb on the site and I got a call telling them its not fraud. Tried yesterday and exactly the same thing even though my bank allowed it and for exact amount to. Tell me if you get anywhere with this please considering that site sucks for ordering.
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Will do. I did a live chat with them today and confirmed their fraud alert is still intact on me and that they will get back to me within 24 to 48 hours (again)
Im not sure exactly how they flag it...if its mailing and/or billing address, name, etc. Ive tried with my wifes' name on our shared credit card and still got rejected so Im curious as to exactly what it might be.
EDIT: and of course now the Google site is OOS too which means I cant even order there.
Well your bank/credit card companies suck. I got a text message asking if this was fraud and replied no and then tried again. Was a 45 second process. Order still processing today. Just don't mash the order button. Try once then contact your bank or have verification text/email messages set up... Pretty easy if you use your brain and set this stuff up when setting up an account. Mashing all the buttons only work in mk2 or street fighter 2. Both old news....
eikoo said:
Well your bank/credit card companies suck. I got a text message asking if this was fraud and replied no and then tried again. Was a 45 second process. Order still processing today. Just don't mash the order button. Try once then contact your bank or have verification text/email messages set up... Pretty easy if you use your brain and set this stuff up when setting up an account. Mashing all the buttons only work in mk2 or street fighter 2. Both old news....
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Read closer, its not my bank that's causing the issue anymore....and my bank(s) were quick to resolve the issue that was on their side.
My Discover card sent me an email immediately after it was declined...I clicked the "secure message" link, logged in and cleared the transaction, but since it was declined there was no pending order from Huawei, Huawei just never let me finish checkout. MOST online places would allow it to check out THEN the credit card would contact me to approve/deny the transaction.
As further proof, I had the credit card co wait on the phone with me while I attempted to go through checkout again and it still got denied. Credit card co. saw no new transactions come from Huawei, so it HAS to be on Huawei's side. Further confirmation of THAT was when Huawei support did actually tell me I must be flagged in THEIR system and it would take 24-48 hours to get it resolved.
As far as using my brain, well, my brain tells me I should expect childish answers like that from XDA.