Just ordered one - Go Get It!
What was your expected delivery date.
Should give an idea for those waiting and ordered early for a top end time frame on when to expect theirs.
Aridon said:
What was your expected delivery date.
Should give an idea for those waiting and ordered early for a top end time frame on when to expect theirs.
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I just ordered like 20 mins back. It's in 'processing' status and it doesn't tell me expected shipping date.
I have another order 6p-32GB-graphite from google store that moved to pending status today.
So, can I go through the order/getting accepting for financing process and decide to not order at the last moment? I'm just curious what my payments would be.
Heard that ordering from huawei will not honor 50$ play credit and 50% off case. I'm sticking to my order from Google play . Shipping around Nov 26-29...sucks
Sammae7 said:
So, can I go through the order/getting accepting for financing process and decide to not order at the last moment? I'm just curious what my payments would be.
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I talked to the Huawei customer care and he said I can cancel my order at any point it time. But I guess that has to be before it ships.
Went this route this morning as well. When making the order for the Graphite 64GB all it told me is a "early November" shipping date. Since so new a order have to wait some to get a better date.
Just saw they have added 128GB models on the Huawei website in aluminum and graphite
Wait, why am I having to pay TAX when ordering it directly from Huawei who should be BASED in china?!?! that's some BS right there..
Still ordered a 128gb in aluminum... Before they are sold out of pre-orders too.. good reviews going up = more people buying. Rather have end of November then January.
No shipping to Canada , I am looking to order one ASAP
Sent from my SM-G900W8 using Tapatalk
They also have the Graphite 128gb. I got one on there just in case the 64gb is not enough.
dwertz said:
They also have the Graphite 128gb. I got one on there just in case the 64gb is not enough.
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128gb show shipping late November.
car.los.7399 said:
128gb show shipping late November.
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I ordered the 64gb through the Google Store, maybe I will use that for the 14 days until the other gets shipped.
Anybody know about the $50 google play credit. If you use it before you return it, then what? Do they charge you or do they take it off the refund?
Well I ordered a 128Gb had to approve the transaction with my cc company but the 2nd time the order went threw without issues.
Ordered the Graphite 128gb just now from Huawei.
eikoo said:
Well I ordered a 128Gb had to approve the transaction with my cc company but the 2nd time the order went threw without issues.
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Im in the middle of fraud hell trying to order from Huewai.
First my credit card rejected the transaction. Talked to them and got it cleared and they said it would allow the order next time. Of course by then, the one I wanted (Aluminum, 64GB) was OOS on the site.
Phone came back in stock later, attempted to place order again, rejected again. Called my credit card co (again) and they said everything should have worked....placed order on Huawei's site with the credit card people on the line....rejected on the site, credit card said its not them (they didnt get a transaction request)
Talked to Huawei's "oh sorry it looks like we have a fraud trigger on your account, we'll request it be removed and get back to within 24-48 hours". Of course, the phone is OOS (again) and now 24 hours later, no communication from them and I still cant order the phone.
chrisexv6 said:
Im in the middle of fraud hell trying to order from Huewai.
First my credit card rejected the transaction. Talked to them and got it cleared and they said it would allow the order next time. Of course by then, the one I wanted (Aluminum, 64GB) was OOS on the site.
Phone came back in stock later, attempted to place order again, rejected again. Called my credit card co (again) and they said everything should have worked....placed order on Huawei's site with the credit card people on the line....rejected on the site, credit card said its not them (they didnt get a transaction request)
Talked to Huawei's "oh sorry it looks like we have a fraud trigger on your account, we'll request it be removed and get back to within 24-48 hours". Of course, the phone is OOS (again) and now 24 hours later, no communication from them and I still cant order the phone.
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This happened to me the first time I tried ordering 64gb on the site and I got a call telling them its not fraud. Tried yesterday and exactly the same thing even though my bank allowed it and for exact amount to. Tell me if you get anywhere with this please considering that site sucks for ordering.
theDK10 said:
This happened to me the first time I tried ordering 64gb on the site and I got a call telling them its not fraud. Tried yesterday and exactly the same thing even though my bank allowed it and for exact amount to. Tell me if you get anywhere with this please considering that site sucks for ordering.
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Will do. I did a live chat with them today and confirmed their fraud alert is still intact on me and that they will get back to me within 24 to 48 hours (again)
Im not sure exactly how they flag it...if its mailing and/or billing address, name, etc. Ive tried with my wifes' name on our shared credit card and still got rejected so Im curious as to exactly what it might be.
EDIT: and of course now the Google site is OOS too which means I cant even order there.
Well your bank/credit card companies suck. I got a text message asking if this was fraud and replied no and then tried again. Was a 45 second process. Order still processing today. Just don't mash the order button. Try once then contact your bank or have verification text/email messages set up... Pretty easy if you use your brain and set this stuff up when setting up an account. Mashing all the buttons only work in mk2 or street fighter 2. Both old news....
eikoo said:
Well your bank/credit card companies suck. I got a text message asking if this was fraud and replied no and then tried again. Was a 45 second process. Order still processing today. Just don't mash the order button. Try once then contact your bank or have verification text/email messages set up... Pretty easy if you use your brain and set this stuff up when setting up an account. Mashing all the buttons only work in mk2 or street fighter 2. Both old news....
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Read closer, its not my bank that's causing the issue anymore....and my bank(s) were quick to resolve the issue that was on their side.
My Discover card sent me an email immediately after it was declined...I clicked the "secure message" link, logged in and cleared the transaction, but since it was declined there was no pending order from Huawei, Huawei just never let me finish checkout. MOST online places would allow it to check out THEN the credit card would contact me to approve/deny the transaction.
As further proof, I had the credit card co wait on the phone with me while I attempted to go through checkout again and it still got denied. Credit card co. saw no new transactions come from Huawei, so it HAS to be on Huawei's side. Further confirmation of THAT was when Huawei support did actually tell me I must be flagged in THEIR system and it would take 24-48 hours to get it resolved.
As far as using my brain, well, my brain tells me I should expect childish answers like that from XDA.
Related
I was told that they wouldn't charge my account until they had stock and were shipping. I have had this pre-order for about two weeks and they charged me yesterday, but no shipping notification.
Anyone else experience this? Are we close?
aDroidtoRemember said:
I was told that they wouldn't charge my account until they had stock and were shipping. I have had this pre-order for about two weeks and they charged me yesterday, but no shipping notification.
Anyone else experience this? Are we close?
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When did you place your order? The site says stock is arriving tomorrow, but its sold out... So depending how many they're expecting...
Murfle said:
When did you place your order? The site says stock is arriving tomorrow, but its sold out... So depending how many they're expecting...
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I placed the order about two weeks back. I don't know for sure if they'll have enough stock to get to my place in line...But I was told they wont charge my account until they ship it so I was wondering if anyone else has experienced a charge on their account
aDroidtoRemember said:
I placed the order about two weeks back. I don't know for sure if they'll have enough stock to get to my place in line...But I was told they wont charge my account until they ship it so I was wondering if anyone else has experienced a charge on their account
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I would assume they've been told how many they're getting and are charging your card in preparation to ship... So if by the end of the day tomorrow you don't have a tracking number, I'd say it is time to open a real complaint.
I have my pre-order at handtec, so I'm in a similar boat of waiting, but they charged me right off the bat. Hope you get yours shipped tomorrow. I think I got mine in way too late to get in the next shipment...
Murfle said:
I would assume they've been told how many they're getting and are charging your card in preparation to ship... So if by the end of the day tomorrow you don't have a tracking number, I'd say it is time to open a real complaint.
I have my pre-order at handtec, so I'm in a similar boat of waiting, but they charged me right off the bat. Hope you get yours shipped tomorrow. I think I got mine in way too late to get in the next shipment...
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I'm thanking you because that is exactly what I want to hear, not because it's right
Hey I also tried buying the SGSII from clove and I'm in sort of a similar situation. After I found out that the stock would be delayed, I decided to cancel my order to get a refund since they had debited the money from my account on the day I made the transaction. Turns out they don't have my money. Apparently the bank holds the money when the transaction is made till the company(clove) actually takes the money. After a certain period of time has passed by(depends on the bank) and the money hasn't been claimed by the vendor, the money is returned by the bank to the account. I verified this by calling clove customer service. It's been 14days and the money hasn't been returned to my account. I suggest you call clove to make sure and call your bank to check whether your clove transaction is in its 'pre-authorization' phase. Hope that clears things up.
demondor said:
Hey I also tried buying the SGSII from clove and I'm in sort of a similar situation. After I found out that the stock would be delayed, I decided to cancel my order to get a refund since they had debited the money from my account on the day I made the transaction. Turns out they don't have my money. Apparently the bank holds the money when the transaction is made till the company(clove) actually takes the money. After a certain period of time has passed by(depends on the bank) and the money hasn't been claimed by the vendor, the money is returned by the bank to the account. I verified this by calling clove customer service. It's been 14days and the money hasn't been returned to my account. I suggest you call clove to make sure and call your bank to check whether your clove transaction is in its 'pre-authorization' phase. Hope that clears things up.
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Ya this is correct, happened to me too. However, my money already went through this process. I emailed clove and it seems that they are charging accounts now in order to ship out the phones monday!
Email from Clove said:
Clove Technology Sales to me
show details 5:21 AM (1 hour ago)
Yes, we have now taken payments on orders going Monday so that we can physically get the orders out!
Regards
Sales Team
Clove Technology
TEL: +44 (0)1202 552936
FAX: +44 (0)1202 552937
Email: [email protected]
Website: www.clove.co.uk
Blog: blog.clove.co.uk
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Oh okay. Could you please tell me when that email was dated? Maybe they took the money from my account even though the order was cancelled :S
Just had a order problem I've never had before. Pre ordered on the 5th, everything has been fine. Got the order confirmation email, then the email on the 10th that everything was fine, and I'd get it by the 17th. Well tonight I called in just to ask about order status, n see if they would tell me when they would charge my card. They told me there was an issue, and I should have gotten an email to call them. They put me on the phone with the identity verification department. They asked me some multiple choice credit questions. Said I was good, and approved my order. My card has now been charged, and order status went from received to processed. pre order. I'm glad I called!
well that's a trip
canecbr600 said:
Just had a order problem I've never had before. Pre ordered on the 5th, everything has been fine. Got the order confirmation email, then the email on the 10th that everything was fine, and I'd get it by the 17th. Well tonight I called in just to ask about order status, n see if they would tell me when they would charge my card. They told me there was an issue, and I should have gotten an email to call them. They put me on the phone with the identity verification department. They asked me some multiple choice credit questions. Said I was good, and approved my order. My card has now been charged, and order status went from received to processed. pre order. I'm glad I called!
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I have the same problem as you are. I just called 611 where they transferred me to the national order department. I spoke with them and told them the entire issue about having the amount taken out of my bank account and put back in. The first rep told me that the order had NOT BEEN PLACED and now this rep is telling me it is. She told me to worry but gave no specifics on what happened with the amount returned into my bank account.
Same thing, I'm about to start screaming at someone
Sent from my HTC Raider X710e using xda premium
I just talked to an intl rep that couldn't see my order, either. Called back and got another one that did see it. I think because it's after hours we're probably getting the rent-a-human reps with like 1.5 hours AT&T training that answering questions for AT&T customers one minute and 1-800-LAP-BAND the next minute.
First orders of business, never call at&t after 8PM or on weekends, otherwise you get to enjoy outsourcing.
Okkkk they authorized the amount for a certain amount of days to make sure it will go through then they reverse it until.the day its shipped, being this is a pre ordered phone its different than.most orders
Sent from my HTC Raider X710e using xda premium
Well I just received an email from Best Buy regarding my preorder having a "billing issue". It's too late to call them tonight, but I'll be contacting them first thing in the morning when their hours are available.
After some quick searching online, it seems that BB (and other stores/companies as well) puts an initial hold on payment method for the price of the order, then if the shipment doesn't go out for awhile they'll re-authorize one (or more unfortunately) authorization holds of the same amount. So if the payment method used to place the order is running low on funds (in my case, I ordered using my BB card without enough open credit left to enable a second $450+ authorization), then you may run into the same issue I'm now dealing with. I'm just hoping I can bring this to their attention before my order is cancelled for reasons beyond my control. I placed an order with sufficient open credit to cover the cost of the order. Ugh...not happy with BB right now.
Firstly I'd just like to state I'm not trying to gain sympathy or anything of the sort, just sharing an experience and to gain feedback on what you would do in my position (I appreciate this post may be long so appreciate the patience).
Just like many of you I sat at home and eagerly awaited the launch, as soon as it happened, I tried a million times, like yourselves to get it into the basket and checkout to no avail. Then with some twist of fate I managed to cart it and inputted my details and sent off the payment. The order went through but then said that my bank had declined the payment. Called the bank, thought it was fraudulent, they cleared it within minutes if not seconds, in the Google wallet transaction screen it said I had 7 days to update otherwise my order would be cancelled so I thought I was safe.
I received 2 emails, instantaneously of one another, one stating "You've made a purchase on Google Play. You will not be charged until your order has been shipped." The other stating "Your purchase from Google Play has been cancelled. Any charges made will be refunded."
I repeat these emails were sent at the EXACT same time. So I called up Google to be on the safe side after updating my card details and this is where it starts to get fuzzy. They stated that the order had been cancelled and there was nothing they could do. I asked to speak to a manager after taking down the persons name (who in fairness was trying to be helpful), so I spoke to his manager "Deon", Deon proceeded to tell me the exact same, that there was nothing they could do other than recommend placing another order for one, even though they had all sold out by this time. Deon told me that he would get back to me after he spoke to his supervisor who wasn't at the office for another 5 hours. I agreed to wait for his email, but I asked for his surname because I have no idea how many Deons there are working there...When I asked he stuttered and repeated my question back to me....I confirmed that I wanted his surname to which he said "Ok sir, one moment" and after a few seconds the line went dead.
When I go on to the google system to find out where my order is, it says
"Orders are shipped within two business days of placing your order, and will be delivered upon two additional business days of processing.
According to our records, your order should ship by the evening of 15-11-2012."
Which just adds further to the frustration and confusion. I spoke to another gentlemen on the phone after spending roughly £8.40 in phone calls to them from my mobile phone, who said he'd escalate this matter further.
I noted that Google are regulated by the Financial Services Authority and whether it would be worth going to the Financial Ombudsman, however I'd have to wait 8 weeks for them to attempt to resolve it before i can do that.
Any feedback would be great, and if you made it this far and read it all I greatly appreciate your time. If you just skipped here, the jist of what I'm saying is, google have screwed me royally, what would you do?
I think you just need to wait for Google to get it together in your case. There has been a lot of confusion with order statuses. I guess you will know for sure when Google gets back to you, or when you receive your tablet.
Thanks for your reply drcujo, it is just weird that others had the same problem and didn't have their orders cancelled.
Well if I recieve a tablet tomorrow I'd be extremely surprised considerin I've not recieved any email stating any tracking information or anything remotely of the sort. I can keep my fingers crossed eh?
After about 35 minutes of trying to order my N10 (right when they got released, with a million errors), it finally allowed me to complete the purchase.
I was getting worried because of how long it took to get a confirmation email from Google, but it finally showed up 38 minutes after the purchase. My bank account has already been charged, and a quick phone call with Google (Google Wallet) has assured me that my purchase will not be cancelled and my tablet will ship out Thursday November 15th with 2-day Saturday delivery. I'm not sure who he talked to, but I was on hold for like 2-3 minutes while he looked up the info for me.
I seem to have been one of the lucky ones though, even with all the errors and delays in emails. I have heard MANY complaints of people receiving cancellation emails, or getting errors telling them that they were already sold out.
You can call the Google Wallet team at 1-855-492-5538 (in the US). They can answer your questions quickly.
Use option 4 to get a person on the phone.
Harfainx said:
After about 35 minutes of trying to order my N10 (right when they got released, with a million errors), it finally allowed me to complete the purchase.
I was getting worried because of how long it took to get a confirmation email from Google, but it finally showed up 38 minutes after the purchase. My bank account has already been charged, and a quick phone call with Google (Google Wallet) has assured me that my purchase will not be cancelled and my tablet will ship out Thursday November 15th with 2-day Saturday delivery. I'm not sure who he talked to, but I was on hold for like 2-3 minutes while he looked up the info for me.
I seem to have been one of the lucky ones though, even with all the errors and delays in emails. I have heard MANY complaints of people receiving cancellation emails, or getting errors telling them that they were already sold out.
You can call the Google Wallet team at 1-855-492-5538 (in the US). They can answer your questions quickly.
Use option 4 to get a person on the phone.
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Hey Harfainx, I live in the UK and it would cost me a fortune (maybe a nexus 10 worth, ha!) just to call them on that number. I called them and they confirmed it was cancelled. I'm extremely disappointed as I needed this for multiple projects at university and had an oppurtunity to duplicate my order but put my faith in google, last mistake I will be making with them. I would hate to have to give my money to apple, I'm anti apple tbh.
Thanks for your reply though!
Hey Araam,
I was one of the lucky ones and my order went through, I ended up with a duplicate order for my n10 and my card was declined like yours. It seems weird that they would cancel your order so quickly though? I didn't realise for at least an hour after I had placed my order and they never cancelled mine.
I was able to cancel the duplicate order this morning though, so I do hope you are successful in getting one, there must be others who were able to cancel theirs too!
dtwazere said:
Hey Araam,
I was one of the lucky ones and my order went through, I ended up with a duplicate order for my n10 and my card was declined like yours. It seems weird that they would cancel your order so quickly though? I didn't realise for at least an hour after I had placed my order and they never cancelled mine.
I was able to cancel the duplicate order this morning though, so I do hope you are successful in getting one, there must be others who were able to cancel theirs too!
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Yeh thats what gets me, why did they cancel it so fast :/ I really hope someone has a spare one that I can buy for a not so extortionate price. Its starting to approach a time where I may need to buy an iPad which I'd hate to do. As flawed as apple are, their customer service, from my past experience, is much, much better than what I've experienced with Google thus far. I hope I'm wrong and they sort all this out, however I have recieved an email from Google Wallet which reads -
Hello Araam,
Thanks for your email.
An attempt to charge your credit/debit card for 398.99 GBP failed on 13 Nov 2012 because the bank that issued your card declined the transaction. To ensure the privacy and security of your personal information, banks do not disclose details of credit card declines to third parties, such as Google Wallet. For more information about why your card was declined, we recommend contacting your card-issuing bank representative.
As a result of the failed charge attempt, your Google Order #(number omitted) was cancelled. It isn't possible to reinstate cancelled orders; however, if you'd still like to purchase the items in your cancelled order, you can visit Google Play and re-order after updating your payment information. Steps to update card details are given at https://support.google.com/wallet/bin/answer.py?hl=en&answer=29072. Note that you must login to your Google Wallet account on a computer using your Google Wallet account login and personal password to edit your card details.
Common tips for troubleshooting payment declines are available at https://support.google.com/wallet/bin/answer.py?hl=en&answer=43068&topic=8954&ctx=topic
If you have any additional questions, please reply to this email and I'll be happy to help.
Thanks,
Stephen
The Google Wallet Team
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Such a disappointment.
Araam Abdal said:
Yeh thats what gets me, why did they cancel it so fast :/ I really hope someone has a spare one that I can buy for a not so extortionate price. Its starting to approach a time where I may need to buy an iPad which I'd hate to do. As flawed as apple are, their customer service, from my past experience, is much, much better than what I've experienced with Google thus far. I hope I'm wrong and they sort all this out, however I have recieved an email from Google Wallet which reads -
Such a disappointment.
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What I don't understand is why they cancelled it so quickly. They don't charge your card until it's shipped, I know they must put some kind of a charge on the card but they don't actually take payment until they send it right?
I reckon after the weekend when everyone who managed to get one, they'll have a better idea of how many they have left in stock so you might be able to grab one then. I have no idea if they're going on ebay yet..
The same thing happened to me the first time I tried to order, card was declined, received automated phone call from bank and then I cleared the transaction. I also received the 2 emails about the 7 days and the cancellation at the same time. I checked Google Wallet which said my order was cancelled and that the money would not be debited, so I placed another order as it was still in stock luckily.
I wish I would have re-ordered when it was still in stock. Such a let down, I can't really describe how annoyed I am with Google right now.
Google Play Store Can Be Horrible
My experience with the Google Play Store had been horrible. I bought a Nexus 7 and they sent me a defective one. The tablet they sent me to exchange the defective unit was also defective, so I requested for a refund. It took 20 calls from me to Google to get my money back about 5 weeks after I shipped them the device back. Yes, 5 weeks. They provide the worse service in the industry. It feels like they have to escalate everything to get anything done and are the best excuse makers. They really need to learn how to run a store.
ComputerGeek said:
My experience with the Google Play Store had been horrible. I bought a Nexus 7 and they sent me a defective one. The tablet they sent me to exchange the defective unit was also defective, so I requested for a refund. It took 20 calls from me to Google to get my money back about 5 weeks after I shipped them the device back. Yes, 5 weeks. They provide the worse service in the industry. It feels like they have to escalate everything to get anything done and are the best excuse makers. They really need to learn how to run a store.
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Thanks for your reply ComputerGeek, its service like that, that makes me feel like that I will need to refer them to the FSA regulators through the financial ombudsman service as their google wallet service is regulated by them. Unfortunately the downfall is that you have to wait 8 weeks in total for them to resolve your problem before you can report the problem.
The 16GB is still showing as in stock here in the US. With the price you were going to pay (399.98 GBP,) it is way more expensive where you are than here. That price comes out to $633.65 USD.
Could you try accessing the US Play store web page and buying it from there and having it ship over the pond to you? Also I'm not sure if there are any differences from the US version to the EU version.
I'm not sure how trusting you are, but if you still can't get your hands on one and would be comfortable with the 16GB one... Maybe we can work something out to where I purchase it and send it your way (it cost me $413 USD to get mine shipped two day shipping to me.) That would only be about 261 GBP, plus whatever the cost is for shipping to you. If you want to PM me your address, I can stop by UPS tomorrow to get an estimate for you (I happen to pass one on the way to work.)
I wouldn't be looking to make money, I would only want to collect the amount that it costs me to buy and ship it. Let me know what you think.
Harfainx said:
The 16GB is still showing as in stock here in the US. With the price you were going to pay (399.98 GBP,) it is way more expensive where you are than here. That price comes out to $633.65 USD.
Could you try accessing the US Play store web page and buying it from there and having it ship over the pond to you? Also I'm not sure if there are any differences from the US version to the EU version.
I'm not sure how trusting you are, but if you still can't get your hands on one and would be comfortable with the 16GB one... Maybe we can work something out to where I purchase it and send it your way (it cost me $413 USD to get mine shipped two day shipping to me.) That would only be about 261 GBP, plus whatever the cost is for shipping to you. If you want to PM me your address, I can stop by UPS tomorrow to get an estimate for you (I happen to pass one on the way to work.)
I wouldn't be looking to make money, I would only want to collect the amount that it costs me to buy and ship it. Let me know what you think.
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Thanks Harfainx, I've tried to get on to the US website and ship it over to no avail. The kindness you show still gives me hope that I may still see a nexus 10 before the year is out. I was hoping to get the 32GB version but beggers cannot be choosers as the saying goes. I have sent you a PM and your assistance is very much appreciated.
Araam Abdal said:
Thanks for your reply ComputerGeek, its service like that, that makes me feel like that I will need to refer them to the FSA regulators through the financial ombudsman service as their google wallet service is regulated by them. Unfortunately the downfall is that you have to wait 8 weeks in total for them to resolve your problem before you can report the problem.
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Personally I think you are blowing this way out of proportion. After reading threads like these I feel sorry for everyone who works at google.
You are saying you are going to refer google to your financial regulator because your bank declined your credit card purchase? You should call your bank, find out why they thought it was fraudulent, and then re-purchase when you can.
You aren't out any money. The problem is with your bank anyway. There isn't anything google can do. If you really have a bone to pick, call your bank and complain. They will probably give you the reason it was declined.
Looks like you are stuck finding it in a store, buying it off google when it comes back in stock, or finding one somewhere else online. If you want one before the end of the year, I would be very very surprised if the N10 stays out of stock for long. When I tried to buy the N7, it was out of stock shortly after release and I managed to order one within a week of release.
You guys need to relax. This that, I'm going to buy an iPad, this that some more. Really? Is this community filled with impatient internet lawyers?
Mine still says pending but there's a thing called patience. If you've placed an order it will come eventually. If you haven't - wait until it's available to purchase again.
No one could have predicted that THIS many people wanted the Nexus 10. Especially given how little advertisement of it there was. If you've paid for your tablet, it'll get to you eventually. Google can't take your money and not deliver a product. So just be patient...it's only been, what, 36 hours since the launch and people are behaving like it's been 2 months since they've ordered this device and they're being given the runaround; which isn't the case.
Good luck everyone.
If you read my actual post I stated very clearly I spoke to my bank, my bone that you like to talk about is with the fact that the mislead me, the fact that they cancelled my order within minutes not the hours that other people got, the fact that in their guidelines it clearly states not to duplicate orders, and because i followed this it resulted in me not having a tablet.
Sorry you feel I'm being harsh but my bank cleared the mess up in minutes where as Google keep spinning me lies.
Sent from my GT-I9300 using xda app-developers app
Araam Abdal said:
If you read my actual post I stated very clearly I spoke to my bank, my bone that you like to talk about is with the fact that the mislead me, the fact that they cancelled my order within minutes not the hours that other people got, the fact that in their guidelines it clearly states not to duplicate orders, and because i followed this it resulted in me not having a tablet.
Sorry you feel I'm being harsh but my bank cleared the mess up in minutes where as Google keep spinning me lies.
Sent from my GT-I9300 using xda app-developers app
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I, like you, also made multiple attempts to purchase the Nexus 10 through Google Play the morning of November 13th. Finally, after multiple attempts from my Razr Max, I picked up with my wifes iphone and was able to have order completed. Five minutes prior to attending a funeral, I get a call from an unfamiliar 800 number which I let go to voicemail. With two minutes left, I listen to voicemail...hear the words--your bank...fraud, and I immediately back out of google voice and call the 800 number back. I get a voice prompt stating possible fraud activiity is suspected on my account and to prove otherwise, I will need to verify the last two purchases, one from google and another made the night before. I confirmed the two purchases, hung up, and raced into the chapel to bid my farewells.
Shortly after the service, I cheched my phone and had received confirmation from google wallert that my order had gone through. I've not checked for shipping and am merely holding out for shipping date of Nov 15th. I waited from Nov 2011 to February 2012 to get my TF201...3-4 days for Nexus 10 is a cakewalk.
Google does debit a small amount from all acc****s upon order. I suspect this was attempted on your account, and for what ever reason, your bank would not allow the charge, thus google cancelled the order entirely. I know it sucks and I wish you could enjoy your new pad this weekend, but it's not googles fault that your bank..or even mine for that matter..has its protective policies in place. Google merely answered the market when it couldn't sell to you. It cancelled your order and gave it to someone else.
You will get your 10 someday soon
Sorry you had trouble but stuff happens at times.
The playstore here still have them and the stores will have them soon too.You will have no problem getting one in a few days from somewhere.I don't think there will be a shortage of these available like the N7 was at launch.With it being much more costly they are not going to fly off shelves like the cheaper tabs.
And all of this is going to happen again when they go on sale again
It's available here.
Order before 6pm for despatch today.
I've cancelled my Google Play order to order this one instead!
EDIT: I'd suggest using PayPal. Otherwise you may get this email: [see attachment]
EDIT 2.0: Re-ordered with PayPal address, I'll let y'all know what happens.
EDIT 2.5: They accepted PayPal... But they didn't accept my shipping address for some reason.
EDIT 3.0: I should look before I leap. The watch is now out of stock. Plus you can only use paypal. Even then, they might contest your delivery address. This is only really worth it if Google doesn't ship to your country. Otherwise, I'd suggest waiting for Google to stock them.
I've cancelled my Mobile Fun order and re-ordered from Google.
PSSST. Hey you. Yes, you! Use NEWCLOTH as a voucher code to get a free microfibre cloth worth about £4!
Have you ordered from them before?
edit...decided to order from them. Delivery is a bit cheaper and I got cash back. Hopefully they'll dispatch it tomorrow and I can go get if from the Post Office on Friday after Royal Mail fail to deliver it.
Hm, I'd rather buy it from google, I like being loyal
J
Sent from my D6503 using XDA Free mobile app
dunjamon said:
Have you ordered from them before?
edit...decided to order from them. Delivery is a bit cheaper and I got cash back. Hopefully they'll dispatch it tomorrow and I can go get if from the Post Office on Friday after Royal Mail fail to deliver it.
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I've ordered from them before, yes.
Never an electronic item though, just the occasional case. They seem alright, plus you can get a free microfibre cloth if you use a certain voucher code (I forget what).
Ordered mine straight away, as the pre-orders I saw in The Netherlands were €300,- (Total Bull**** right?)
used your voucher, worked indeed.
Now time to wait. :victory:
My order's been updated to "queued for processing"! :fingers-crossed:
Edit..."Our warehouse team are picking your order" :fingers-crossed: :fingers-crossed:
_MinusZero_ said:
It's available on MobileFun. I can't provide a direct link because of my post count.
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Thanks for that. Just ordered one and cancelled the Play Store order. Hopefully it's not a mistake
Ordered yesterday at about 16:30 for delivery before 1pm today and here I sit...counting my steps and replying to texts cos there's not a lot else you can do with it yet......lol
MobileFun attach a letter to the box explaining that you shouldn't get it until the 7th because it won't be fully functional until then but they want you to have it early so you're ready to go etc.
Nice of them.
Cool! First impressions? Mine's showing as packing ready for despatch now.
how about ordering it for outside UK? are they trustworthy?
Ordered mine to. Mobilefun are trustworthy, often used by the guys at MoDaCo.
I used paypal and DPD next day, we will see what happens.
This was the email I got:
This email acknowledges the order you have placed online. We will email you again to confirm shipment when your order is processed, which will be within the next working day. Orders paid for before 6pm weekdays are shipped the same day providing the items are in stock.
Order Summary
Qty. Product Price Each
1 44653 LG G Watch for Android Smartphones - Black 159.00 GBP
Estimated despatch for the above products: Today, Wednesday 2nd July 2014
Shipping Method: DPD Next Working Day Parcel
Tracked service which is guaranteed to arrive the next working day (Monday to Friday) if ordered by 5 PM (not available to the Channel Islands)
Shipping Cost:6.99 GBP
Order total is 165.99 GBP, including 27.66 GBP VAT at 20%. A VAT invoice will be sent out with your order.
I have NO loyalty to Googles Play Store. Returning seems like a nightmare (many issues with my faulty N10) and the delivery charge is a rip-off.
And.... they're gone
Just checked the status of my order (placed 2nd July @ 09:40) and it's now changed from "queued for processing" to "Sorry, this item appears to be out of stock". Looks like they accept orders willy-nilly and not on quantity actually in stock at the time of ordering. I very cleverly cancelled my Play Store order already, so it's maybe someones way of telling me to wait for the 360
edit: product page says due back in stock in 2 days time.
Decided to cancel my order, and get it from Google Play instead.
First MobileFun weren't happy with my payment method (Mastercard); so I used PayPal instead.
Then their security team apparently weren't happy with my address I gave them; they said they tried to call me yesterday to confirm my address.
No missed calls, no voicemail.
Customer service asked if I wanted to verify my address...
By now, the watch is out of stock. Despite me ordering within minutes of them announcing it.
Not very impressed, and most likely won't order from them again. Not for electronics anyway.
^I hear you. I've just sent them my "thoughts" on the matter. That said, I've had a good few things from them in the past with now bother so I'm cutting them some slack. Their stock level calculations are obviously not to be trusted so I'll certainly think twice about ordering from them again.
_MinusZero_ said:
Decided to cancel my order, and get it from Google Play instead.
First MobileFun weren't happy with my payment method (Mastercard); so I used PayPal instead.
Then their security team apparently weren't happy with my address I gave them; they said they tried to call me yesterday to confirm my address.
No missed calls, no voicemail.
Customer service asked if I wanted to verify my address...
By now, the watch is out of stock. Despite me ordering within minutes of them announcing it.
Not very impressed, and most likely won't order from them again. Not for electronics anyway.
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Same here, cancelled my order. pre-ordered it from a shop in The Netherlands.
Selling a device saying it will be dispatched immidiatly and then say "oh its out of stock". not too impressed with that.
(As a web developer, I also find it a weird way of doing it. A proper system would be a count behind the article and every time someone purchases it the count goes count -1. till the point it has to say its out of stock.)
Well pre-ordered from Coolblue (if you live in The Netherlands), Delivery date: 8 July
Northernmost said:
Just checked the status of my order (placed 2nd July @ 09:40) and it's now changed from "queued for processing" to "Sorry, this item appears to be out of stock". Looks like they accept orders willy-nilly and not on quantity actually in stock at the time of ordering. I very cleverly cancelled my Play Store order already, so it's maybe someones way of telling me to wait for the 360
edit: product page says due back in stock in 2 days time.
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Really odd, ordered mine at 11:45 today and my status is packing ready for dispatch. Holding my breath now to see whether mine gets pulled. Maybe LG have leaned on them for delivering early.
shadowgolf said:
Really odd, ordered mine at 11:45 today and my status is packing ready for dispatch. Holding my breath now to see whether mine gets pulled. Maybe LG have leaned on them for delivering early.
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That, or Mobile Fun have learned how to ship things on a first-come first-served basis just like the Play Store does [read: doesn't] /s
Enjoy your watch!
Northernmost said:
That, or Mobile Fun have learned how to ship things on a first-come first-served basis just like the Play Store does [read: doesn't] /s
Enjoy your watch!
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Thanks, I feel bad now, as though I'm taking your watch! Still not convinced they won't throw a spanner in the works though...
Sent from my LG-V500 using Tapatalk
It's not your fault so don't you worry. It did lead me to just cancel the order completely and take my money (which they still have!) elsewhere. I'll not be ordering from them again!
Well, yep my order also went south. Made my feelings known to them as well.
I think I will wait until next week now, see the first full reviews, make a decision then.
I ordered 2 Note 8's from Samsung on the 14th of November. Destination: California.
And still waiting.
Is this normal?
yes it's normal, you are better off to cancel your order and go to the nearest shop, that way you also have a chance of customer service.
Samsung makes the best products but have the worst customer service and sales support
j_hansen said:
yes it's normal, you are better off to cancel your order and go to the nearest shop, that way you also have a chance of customer service.
Samsung makes the best products but have the worst customer service and sales support
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Can't cancel. Order says "Confirmed" with the "Cancel" button gone.
Call and cancel it perhaps?
ermacwins said:
Call and cancel it perhaps?
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I called and they said that "Because I received the free gift that came with my order (360 cam), I can't cancel the order."
MzSans said:
I called and they said that "Because I received the free gift that came with my order (360 cam), I can't cancel the order."
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Hmm I ordered mine on the 14th and it came a few days later.
The_Keeper86 said:
Hmm I ordered mine on the 14th and it came a few days later.
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Same someone else said on another thread that he ordered on the 27 of Nov and received his yesterday.
This makes me worried as to why mine still hasn't shipped yet.
MzSans said:
Same someone else said on another thread that he ordered on the 27 of Nov and received his yesterday.
This makes me worried as to why mine still hasn't shipped yet.
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You should be able to cancel the order until its shipped. I have ordered from Samsung many times and the speed of the orders are hit or miss. The customer service is absolutely horrible, theyre lazy, never have any information and are clueless to anything. I ordered a deep sea blue note 8 on the release date in the US (nov 17th). they held my ordering in pending for over a week. Called customer service and they told me my funds were not verified but my bank pulled the money out. Samsung blamed the bank, the Bank blamed Samsung. Keep in mind this is TD bank which is the bank for Samsung finance. Long story short, i had to cancel the current order and re order the item. When i re ordered the note 8, it was cleared and shipped within two days. The bummer to this was, since i had to re order i lost out on the free Gift. When i pre ordered my first note 8, it was processed ASAP and i had it 3 days after it was shipped( i paid for 1 day shipping). They fought me on refunding that as well.
MzSans said:
Same someone else said on another thread that he ordered on the 27 of Nov and received his yesterday.
This makes me worried as to why mine still hasn't shipped yet.
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You might need to call them. I got worried when I ordered mine it took a few days to change to shipped even though I choose next day.
black96ss said:
You should be able to cancel the order until its shipped. I have ordered from Samsung many times and the speed of the orders are hit or miss. The customer service is absolutely horrible, theyre lazy, never have any information and are clueless to anything. I ordered a deep sea blue note 8 on the release date in the US (nov 17th). they held my ordering in pending for over a week. Called customer service and they told me my funds were not verified but my bank pulled the money out. Samsung blamed the bank, the Bank blamed Samsung. Keep in mind this is TD bank which is the bank for Samsung finance. Long story short, i had to cancel the current order and re order the item. When i re ordered the note 8, it was cleared and shipped within two days. The bummer to this was, since i had to re order i lost out on the free Gift. When i pre ordered my first note 8, it was processed ASAP and i had it 3 days after it was shipped( i paid for 1 day shipping). They fought me on refunding that as well.
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Wow, I'm gonna wait til' monday and see what happens. Thanks for shedding some light on this, though! I appreciate it.
The_Keeper86 said:
You might need to call them. I got worried when I ordered mine it took a few days to change to shipped even though I choose next day.
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I will call them on Monday. Will update how it goes!
black96ss said:
You should be able to cancel the order until its shipped. I have ordered from Samsung many times and the speed of the orders are hit or miss. The customer service is absolutely horrible, theyre lazy, never have any information and are clueless to anything. I ordered a deep sea blue note 8 on the release date in the US (nov 17th). they held my ordering in pending for over a week. Called customer service and they told me my funds were not verified but my bank pulled the money out. Samsung blamed the bank, the Bank blamed Samsung. Keep in mind this is TD bank which is the bank for Samsung finance. Long story short, i had to cancel the current order and re order the item. When i re ordered the note 8, it was cleared and shipped within two days. The bummer to this was, since i had to re order i lost out on the free Gift. When i pre ordered my first note 8, it was processed ASAP and i had it 3 days after it was shipped( i paid for 1 day shipping). They fought me on refunding that as well.
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Also, how long until the pending charge dropped off after you cancelled your order?
Did you have a cancel button or did it disappear so you had to cancel over the phone?
Soon as I canceled it the pending dropped. Yes I always had the cancel button even after the item was shipped it was there. Only after it was delivered the button disappeared for all my orders
black96ss said:
Soon as I canceled it the pending dropped. Yes I always had the cancel button even after the item was shipped it was there. Only after it was delivered the button disappeared for all my orders
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That didn't happen to me. My cancel button disappeared the day after I ordered.
The_Keeper86 said:
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black96ss said:
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Okay guys, so I called them half hour ago, and like @black96ss mentioned before, payment method not verified but yet they had my money in pending since the day I ordered. So I told the agent that I got the free gift already and what I should do with it? They just said to just "keep it" lol. On a scale of 1 - 10, I give their CS support a 0. Their CS support is use less.
I got upset and told her "Okay thanks for your time" and hung up.
Called back to actually cancel, this cust rep was "somewhat" helpful, he said he recognizes this as a fairly common issue and that he can send a note/email to management to get my order pushed through/confirmed or whatever and that I should get at least shipping email by Friday or if I want to still cancel. I hesitated for about a whole minute, then I replied "send it to them".
Not sure if I made the right call. . :/