Related
So I had been enjoying my GameStop preordered prime all day yesterday and half of today. This afternoon I go to turn it on and nothing. No display whatsoever.
It appears to be a display issue as I can plug in the USB cable to my computer and it will mount the storage. I tried using the reset button on the side and nothing. Held down the power button for about 10 seconds and the unit buzzes, the storage is temporarily dismounted, and then it remounts, but no screen.
Not only am I bummed, my wife who bought it for me as a birthday/Christmas present feels bad because she knows how much I was looking forward to it.
Anyone else having any troubles with their units? Anyone have any suggestions? I haven't tried a hard reset yet, but I'm very doubtful it will work.
EESConsulting said:
So I had been enjoying my GameStop preordered prime all day yesterday and half of today. This afternoon I go to turn it on and nothing. No display whatsoever.
It appears to be a display issue as I can plug in the USB cable to my computer and it will mount the storage. I tried using the reset button on the side and nothing. Held down the power button for about 10 seconds and the unit buzzes, the storage is temporarily dismounted, and then it remounts, but no screen.
Not only am I bummed, my wife who bought it for me as a birthday/Christmas present feels bad because she knows how much I was looking forward to it.
Anyone else having any troubles with their units? Anyone have any suggestions? I haven't tried a hard reset yet, but I'm very doubtful it will work.
Click to expand...
Click to collapse
Wow. That sucks. Sorry to hear that. I had an oh **** moment earlier today, I hooked my prime up to my desktop for the first time to move a movie, and the USB plug sparked going into my motherboard and my comp rebooted. And the other end was attached to my prime. This happened to coincide with moving a file over wifi to NAND which brings the prime to a halt. So I thought I had toasted the thing.
TF201 / XDA premium
Follow Up-Called Asus Tech Support
So I called Asus tech support and as disappointed as I am, the support call was at decent experience. I was told it would take 10-14 business days for the techs to take a look at it. Of course, I have to foot the bill to get it there, but that is fairly common nowadays. The phone operator was decent enough to expedite my RMA though as he could hear the disappointment in my voice. With an expedite, he said that as soon as it is received in shipping, it will be looked at immediately.
Also, not that this is a surprise to anyone at this point, and as I write this, I guess I'm sort of glad this happened. I was definitely noticing wi-fi issues. As I mentioned in my first post, I had a GameStop pre-order and therefore I likely had one of the units with the wi-fi problem. I thankfully remembered to mention the wi-fi issues in the RMA call, so they will be looking at that as well.
I also mentioned to the operator that since I had ordered this through GameStop, there were some preloaded games that GameStop had put on the unit. He said that he would make a note telling the techs to call if they needed to wipe the system for any reason, otherwise they would send it back with everything intact.
Has anyone found out how we can backup or restore the GameStop bundle if we do need to do a wipe? How about updates for those preinstalled games? I didn't get a chance to see if they were being recognized by the Android Market.
Don't know if this might help but check to see if your volume button is stuck in the up position. The buzzing you get and remount sounds like the prime is going into APX mode. I was able to get into APX mode with my prime by holding the VOL up and restart the prime. I get the same thing as you but I'm able to just hold the power button and it reboots normally
Sent from my Photon
EESConsulting said:
So I called Asus tech support and as disappointed as I am, the support call was at decent experience. I was told it would take 10-14 business days for the techs to take a look at it. Of course, I have to foot the bill to get it there, but that is fairly common nowadays. The phone operator was decent enough to expedite my RMA though as he could hear the disappointment in my voice. With an expedite, he said that as soon as it is received in shipping, it will be looked at immediately.
Also, not that this is a surprise to anyone at this point, and as I write this, I guess I'm sort of glad this happened. I was definitely noticing wi-fi issues. As I mentioned in my first post, I had a GameStop pre-order and therefore I likely had one of the units with the wi-fi problem. I thankfully remembered to mention the wi-fi issues in the RMA call, so they will be looking at that as well.
I also mentioned to the operator that since I had ordered this through GameStop, there were some preloaded games that GameStop had put on the unit. He said that he would make a note telling the techs to call if they needed to wipe the system for any reason, otherwise they would send it back with everything intact.
Has anyone found out how we can backup or restore the GameStop bundle if we do need to do a wipe? How about updates for those preinstalled games? I didn't get a chance to see if they were being recognized by the Android Market.
Click to expand...
Click to collapse
Your way to nice I would be demanding a new unit not having mine fixed that is ridiculous.
I've heard in other threads they make you pay the shipping that's whack its their product that's not working after 2 days......on a side note did you try contacting Gamestop since they sold it they may be able to do something for you
Sent from my PG86100 using xda premium
jdbaker82 said:
Your way to nice I would be demanding a new unit not having mine fixed that is ridiculous.
Click to expand...
Click to collapse
I agree! Why wouldn't you ask for a NEW one??! I wouldn't tolerate getting it "fixed"
Guys, educate me here.
Isn't easier to get a replacement from Best Buy, Amazon, etc?
Why calling Asus after just few days buying it?
If it happens to me I will be heading to the store where I bought it for an exchange or refund.
I could not sleep knowing I paid for a brand new unit that has to be opened and repaired. Just sayin...
Mines shut down for no reason as well. It was unresponsive for a while and I finally got it started after pressing power and the volume up button. Then a few hours later it shut down again, for no reason. Erg is going on
Sent from my Transformer Prime TF201 using Tapatalk
I called GS just to see what my options were since my gps is not working. They said they would order another for me. I'd try going that route if I were u.
Sent from my Transformer Prime TF201 using xda premium
sold my prime today on CL for what I paid for it. keeping the $99 HP touch pad I bought just to hold me over, turns out to be alot better IMO. snappy CPU, powerful gpu andreno 250.
it currently has more game support aswell and runs them well. also has a great community on xda.
I would not accept anything less than a replacement. Amazon is replacing mine for some pixel/backlight problems.
jzen said:
sold my prime today on CL for what I paid for it. keeping the $99 HP touch pad I bought just to hold me over, turns out to be alot better IMO. snappy CPU, powerful gpu andreno 250.
it currently has more game support aswell and runs them well. also has a great community on xda.
Click to expand...
Click to collapse
Yes it may have all that you mentioned but it won't have ICE CREAM!
ICE CREAM!!!! ICE CREAM!!! The ice cream man is coming!!!
I've got some ice cream, I've got some ice cream. You didn't get none, you didn't get none, cause your tablets on welfare, your tablets on welfare. You can't afford it, you can't afford it. You want some? Psych!!! (Immortal words of --- Eddie Murphy)
RE: Sad Day.
Believe you me, I'm just about to head to bed and I'm waking up tomorrow morning without the ability to take video of my kids opening presents as I had planned with the Prime. Granted I have other means of doing so, but I was excited to do so on the tablet and I've been chomping at the bit for this unit since I first heard about it.
I'm VERY disappointed that I'm out the tablet after only 1 1/2 days. I'm soooo bummed! The reason I called Asus tech and started the RMA process was due to the fact that I figured I didn't have much of a choice. It's either have this unit fixed and wait 10-14 Business days, or get GameStop to order a replacement and wait 4-7 weeks. I did ask if I would still have the 1 year warranty and the operator said I would. (I asked because I know some companies say tough luck after the first repair. I would have been climbing the walls if Asus said tough luck!) I admit, I'm a bit of a "satisfaction now" kind of person-I simply figured that 10-14 Business days was my fastest option to having the tablet back in hand.
Unknown_owner, thanks for the tip. I'll check the volume button.
Skeptikal, Did GameStop give you any kind of ETA? Or were you simply willing to wait no matter how long it takes?
BiGMERF, I see it is working again as you sent your message from your Prime. Where did you get your tablet? Has it happened again?
Thanks all! At least there is some "therapy" in talking about the experience with XDA members
You just bought the thing. Now it doesn't work after a day. Don't mess around with RMA. Go to GameStop, return the unit, and either they can provide you an exchange right then, or get a complete refund. If they hassle you, file a dispute with your credit card provider. Then go buy from some place else.
Better yet, let your wife do the returns. Women are just naturally better at getting their way. Bonus points if she's the in-your-face type. Be sure to get the manager of the store to join the party.
Remember: It's your Xmas present. You're not going to let anybody ruin your Xmas. Attitude counts. And lots of spittle.
Sorry to hear. Have a good Xmas! My prime has no issues yet so I'm keeping my fingers crossed.
EESConsulting said:
Believe you me, I'm just about to head to bed and I'm waking up tomorrow morning without the ability to take video of my kids opening presents as I had planned with the Prime. Granted I have other means of doing so, but I was excited to do so on the tablet and I've been chomping at the bit for this unit since I first heard about it.
I'm VERY disappointed that I'm out the tablet after only 1 1/2 days. I'm soooo bummed! The reason I called Asus tech and started the RMA process was due to the fact that I figured I didn't have much of a choice. It's either have this unit fixed and wait 10-14 Business days, or get GameStop to order a replacement and wait 4-7 weeks. I did ask if I would still have the 1 year warranty and the operator said I would. (I asked because I know some companies say tough luck after the first repair. I would have been climbing the walls if Asus said tough luck!) I admit, I'm a bit of a "satisfaction now" kind of person-I simply figured that 10-14 Business days was my fastest option to having the tablet back in hand.
Unknown_owner, thanks for the tip. I'll check the volume button.
Skeptikal, Did GameStop give you any kind of ETA? Or were you simply willing to wait no matter how long it takes?
BiGMERF, I see it is working again as you sent your message from your Prime. Where did you get your tablet? Has it happened again?
Thanks all! At least there is some "therapy" in talking about the experience with XDA members
Click to expand...
Click to collapse
No, sorry. I didn't even get into that with them on the phone. I am banking on software fixing the GPS issue. If not I will explore the possibilities then. Really sorry yours isn't working as it should. I hope it gets worked out quickly in your favor!
Sent from my Transformer Prime TF201 using xda premium
That really bites I'd be so pissed! I would demand a new one not just a fix. Mine takes a while to boot with some screen flickers in the process. I better not have the same issue coming on. What a way to ruin your mas. I'm so sorry. But being only two days I'd get a new one not a fix. After a month yeah a fix would be warranted but not two days.
Dead Prime
Yup, mine's dead as well. I got it today, used it for a couple of hours and went out, leaving it to charge. Got home, restarted at 100% battery and now it's dead. Thanks ASUS, real glad I took and chance on your tablet! Very impressed...
The best way to see if your Prime is dead (speaking to everyone with this problem) is holding just the power button down for at least 20 seconds. And also, plug it in. If you have an orange or a green light, that is a good thing.
Well, I received mine yesterday from Best Buy online. My order was kind of odd. Two weeks ago on Friday, I woke up and hit the website again to look at availability. It was sold out the night before, but to my surprise it was available. I immediately placed the order, and right afterward it went back to "out of stock".
Needless to say, I was pretty skeptical and kept checking order status. It stuck at "in process through the weekend (understandable) but remained this way through to the middle of the week. I gave up and called Best Buy to cancel. The woman put me on hold for a minute after "confirming" that the reason it was stuck on in-process was because they were most likely not available. When she came back, she said the order was cancelled...and I moved on.
Two days later, I checked my bank balance and saw that I was CHARGED for the Prime! I immediately logged into my BB account and saw that it was apparently shipped, UPS tracking and all. I was a little ticked initially that they apparently did NOT cancel my order, but decided to roll with it and figured if it arrived in anything but mint condition that it was going back to a local BB right away.
So, it arrived yesterday while I was at work. It was a LONG day at work needless to say, and when I finally got home I actually did not open it for a few hours. I was concerned about all of the negativity surrounding it in the various forums. All of the odd issues and some really scary stories. After a beer or two later, I said the hell with it and decided to open the box.
Immediately upon powering the device on, I scoured the screen with my eyes for dead pixels, dust, screen bleed..what have you. Absolutely NOTHING wrong with the screen...whew! Booted in to Honeycomb and it immediately found my network (full bars) as well as a few neighbors networks...and even some I have not seen before on my other devices! Ok, wifi is not an issue. Applied the update to ICS next. Downloaded, rebooted, Android logo with spinning gears....all done.
Went back in and checked everything out. Good deal! Everything is smooth and gorgeous. Installed a few apps, games and emulators...everything worked as expected. Played Pacmania (in Mame) and off to bed.
Came home tonight from work and continued with this baby. Tested the mini HDMI on my TV, worked perfectly. Played some music and heard it out of my surround system. HDMI working perfectly. Check that off the list.
Next, I tested the microSDHC. Popped a Kingston 32GB card in that had some previous apps and stuff from my old Asus Slider. Worked as expected.
Set up FTP access in ES FIle Explorer to my Serv-U FTP and streamed a movie (John Wayne, The Quiet Man) as well as some MP3's. Worked smooth as butter.
As for GPS, yes, I had a slight issue. I had signal for a short time in the house, and then it went out. However, this is more than normal. My Garmin gets NO signal in the house no matter what! I will have to take it out soon and test, but I have the feeling that GPS will lock on for me as well.
My point is that if you find one of these, I recommend to buy it and try it YOURSELF. You cannot go by issues in the forums. Remember, the majority of the time when people have NO issues, they do not post and say "everything is ok!". You usually only see posts when people do have these issues, and posts should not sway you from one of the greatest tablets ever created. I freakin' love this thing!
BTW, I forgot to add that mine is a C1 serial number based model. Perhaps issues were vastly fixed with this one.
Posts like yours are exactly why I'm returning my second Prime and trying a third time. My first two must have been defective!!!
Hopefully third times a charm... if I can find one.
---------- Post added at 04:47 AM ---------- Previous post was at 04:45 AM ----------
Forgot to ask... how is your BT working with your WiFi?
I liked my prime for the first two days as well, until the glaring problems started to happen.
Test out your prime from 20-30 feet away from your router and see if your wifi speeds drop DRAMATICALLY. Mine did. From my bedroom which is no more than 25 feet from the router, my wifi speeds went from 20 mbps to less than 2.
Next, try using your wifi while also using a bluetooth device like headphones or a mouse. Odds are, your wifi speeds will drop so low that the internet is unusable while bluetooth is on.
If GPS was just the issue, I don't think many people would have a problem. However, when the wifi isn't sufficient enough to work from every area in my house, especially on a device that depends on its wifi connection, then there is definitely a problem. My router isn't cheap, and my house isn't large. None of my other devices have this issue, and from all the other people reporting the weak wifi, I'd say its more of a design flaw than a software problem.
That, to Asus has some seriously defective components or a large quality issue with their components. Either way, with as many people having issues with the prime as there are, I don't see it lasting long on the marketplace. I wouldn't try my luck again simple because I don't see Asus supporting a product with this many problems for much longer.
I would be willing to bet, they phase out product sales completely as soon as they can possibly get the redesigned units out. I know that the Staples website has removed the Prime from their search function and you can only find the item via a search for staples asus transformer prime. Also, my local 2 staples stores sent their primes back to the warehouse. They wouldn't say why, but they had stock and sent them back.
zektor said:
Well, I received mine yesterday from Best Buy online. My order was kind of odd. Two weeks ago on Friday, I woke up and hit the website again to look at availability. It was sold out the night before, but to my surprise it was available. I immediately placed the order, and right afterward it went back to "out of stock".
Needless to say, I was pretty skeptical and kept checking order status. It stuck at "in process through the weekend (understandable) but remained this way through to the middle of the week. I gave up and called Best Buy to cancel. The woman put me on hold for a minute after "confirming" that the reason it was stuck on in-process was because they were most likely not available. When she came back, she said the order was cancelled...and I moved on.
Two days later, I checked my bank balance and saw that I was CHARGED for the Prime! I immediately logged into my BB account and saw that it was apparently shipped, UPS tracking and all. I was a little ticked initially that they apparently did NOT cancel my order, but decided to roll with it and figured if it arrived in anything but mint condition that it was going back to a local BB right away.
So, it arrived yesterday while I was at work. It was a LONG day at work needless to say, and when I finally got home I actually did not open it for a few hours. I was concerned about all of the negativity surrounding it in the various forums. All of the odd issues and some really scary stories. After a beer or two later, I said the hell with it and decided to open the box.
Immediately upon powering the device on, I scoured the screen with my eyes for dead pixels, dust, screen bleed..what have you. Absolutely NOTHING wrong with the screen...whew! Booted in to Honeycomb and it immediately found my network (full bars) as well as a few neighbors networks...and even some I have not seen before on my other devices! Ok, wifi is not an issue. Applied the update to ICS next. Downloaded, rebooted, Android logo with spinning gears....all done.
Went back in and checked everything out. Good deal! Everything is smooth and gorgeous. Installed a few apps, games and emulators...everything worked as expected. Played Pacmania (in Mame) and off to bed.
Came home tonight from work and continued with this baby. Tested the mini HDMI on my TV, worked perfectly. Played some music and heard it out of my surround system. HDMI working perfectly. Check that off the list.
Next, I tested the microSDHC. Popped a Kingston 32GB card in that had some previous apps and stuff from my old Asus Slider. Worked as expected.
Set up FTP access in ES FIle Explorer to my Serv-U FTP and streamed a movie (John Wayne, The Quiet Man) as well as some MP3's. Worked smooth as butter.
As for GPS, yes, I had a slight issue. I had signal for a short time in the house, and then it went out. However, this is more than normal. My Garmin gets NO signal in the house no matter what! I will have to take it out soon and test, but I have the feeling that GPS will lock on for me as well.
My point is that if you find one of these, I recommend to buy it and try it YOURSELF. You cannot go by issues in the forums. Remember, the majority of the time when people have NO issues, they do not post and say "everything is ok!". You usually only see posts when people do have these issues, and posts should not sway you from one of the greatest tablets ever created. I freakin' love this thing!
BTW, I forgot to add that mine is a C1 serial number based model. Perhaps issues were vastly fixed with this one.
Click to expand...
Click to collapse
Glad to hear you enjoying it. Mines seem to never be able to leave my hands..lol. I'd recommend Thumb keyboard. Makes typing so easy n fast.
maretus said:
I would be willing to bet, they phase out product sales completely as soon as they can possibly get the redesigned units out. I know that the Staples website has removed the Prime from their search function and you can only find the item via a search for staples asus transformer prime. Also, my local 2 staples stores sent their primes back to the warehouse. They wouldn't say why, but they had stock and sent them back.
Click to expand...
Click to collapse
Well, many websites remove the device from the basic search when it is simply not available. I am not a Staples shopper, but more of a Microcenter guy. They do this all of the time on their site. If you order the last of something and then go back to try to find it the next day, it is purged from their search and unless you have the direct link you cannot find it!
As for Staples sending them back, if this is indeed true it may be for other reasons. The demand for the device is so high right now that Staples bigwigs may be re-assessing stock sent to stores and ordering them back to the warehouse for redist for online orders. This is quite common. I know as I work for a pretty large video card manufacturer (and SD, USB, SSD, Flash media) and these kinds of tactics are used constantly. If some Staples in timbucktoo ended up with 8 units that are going unsold while there is a demand elsewhere...well...the manager may get a return to distribution email from his DM.
I do not think at all that it is getting "phased out" in other words.
Sounds good man. I actually have 2, count them 2 perfect working Primes under one roof hahah. Me & my GF both have C1 serials numbers bought from Staples the last few days.
However i did originally return a BC i think to BB that wasnt working soo good. The lady there said they have been getting tons of returns and therfore stoped selling them. IN the store at least.
So yea it is possible to have a good working prime. I actually just upgraded mine to ICS from HC just so i could test both. So far so good. Out fo the box i upgraded my GF's to ICS right away. I did have the .13 update on the one i returned.
So far good wifi even away from the router unlike my original & no dropout with bluetooth on. It seems there is a ever so small screen bleed on the right hand bottom corner. Only if you use a all black screen using the screen bleed test. Otherwise you cant see it. Oddly enough this has been the case with all 3 of my Primes ive had, odd. But you cant even see it under normal use. Im sticking with mine lol.
Hey man I'm glad you're liking your Prime. I got mine a while ago and have had no issues, thankfully. Solid device, especially after the last update,. Since then it's been smooth sailing.
ICS Browser + made me a happy boy.
I just want to note that I'm not a fanboy, I don't care about Asus, just a happy customer. Bought my dad one and he seems happy.
I also had a customer (I work tech support) call in about a microSDHC issue (not the Prime, just a format issue) and he got to talking about his 64GB Prime. The guy had no issues with it and was using it out in the field with his job. He had more than enough good to say about it, which made me more excited about it prior to its arrival.
As I said before, there are MANY people out there with good fully functional Prime units...and I would venture to guess many more than people with defect units. You just wouldn't know as these people do not post "non-issues"
It is a damn great device and I am proud to own it. I will continue to run it through its trials over the next two weeks of course while I am inside of the return policy, but if all works as it is now (and has right out of the box) I see no reason for return. Time to just have FUN with the new incredible hardware!
PS: Not an ASUS fanboy either. My Prime sits happily on my desk right next to my Playbook...an underrated and very cool tablet as well
zektor said:
I also had a customer (I work tech support) call in about a microSDHC issue (not the Prime, just a format issue) and he got to talking about his 64GB Prime. The guy had no issues with it and was using it out in the field with his job. He had more than enough good to say about it, which made me more excited about it prior to its arrival.
As I said before, there are MANY people out there with good fully functional Prime units...and I would venture to guess many more than people with defect units. You just wouldn't know as these people do not post "non-issues"
It is a damn great device and I am proud to own it. I will continue to run it through its trials over the next two weeks of course while I am inside of the return policy, but if all works as it is now (and has right out of the box) I see no reason for return. Time to just have FUN with the new incredible hardware!
PS: Not an ASUS fanboy either. My Prime sits happily on my desk right next to my Playbook...an underrated and very cool tablet as well
Click to expand...
Click to collapse
Here is your proof right here. Out of 195 prime owners that voted on xda, more than 75%(147) voted they like the Prime and keeping it.
http://forum.xda-developers.com/showthread.php?t=1491431
Despite the problems I'm having and have had, I'm still trying to stay positive..
Sent from my Transformer Prime TF201 using XDA Premium App
Guys....just a quick question for all you lucky lucky Prime owners.....what is playback of MKV files like? Is it super smooth, both 720p and 1080p and do they all work or have you needed to re-encode them?
Cheers,
M
mark.m.moran said:
Guys....just a quick question for all you lucky lucky Prime owners.....what is playback of MKV files like? Is it super smooth, both 720p and 1080p and do they all work or have you needed to re-encode them?
Cheers,
M
Click to expand...
Click to collapse
Super smooth. If you watch animies and have 10bit movies then it's a no go.
sontin said:
Super smooth. If you watch animies and have 10bit movies then it's a no go.
Click to expand...
Click to collapse
10MBit\second movies?
zektor said:
it immediately found my network (full bars) as well as a few neighbors networks...and even some I have not seen before on my other devices! Ok, wifi is not an issue.
Click to expand...
Click to collapse
I like your highly scientific method of verifying that the "wifi is not an issue"
http://www.amazon.com/gp/product/B0067PLM5E/ref=ox_sc_act_title_1?ie=UTF8&m=ATVPDKIKX0DER
Amethyst, Champagne, 32, or 64gb
Local Gamestop & Staples seem to be getting them in stock no problem every few days. Just have to be on the ball and give a quick online store check and put one on hold once a day. I have gotten lucky a few times no prob.
I just hate waiting although some don't mind. I returned one at Staples at 8am this morning due to HDMI out not working. They were out and so were other locations. They said that Staples.com had 48 in stock and they would ship me one by Monday.
Couldn't wait did a store check at Gamestop.com. Said low stock so i reserved one. And got a email that my Prime is ready for pick up .
Gonna go get it soon. ALTHOUGH...... We have only gotten Gray locally, i would really love a Champagne. But i already have the Gray dock
Vcolassi said:
Local Gamestop & Staples seem to be getting them in stock no problem every few days. Just have to be on the ball and give a quick online store check and put one on hold once a day. I have gotten lucky a few times no prob.
I just hate waiting although some don't mind. I returned one at Staples at 8am this morning due to HDMI out not working. They were out and so were other locations. They said that Staples.com had 48 in stock and they would ship me one by Monday.
Couldn't wait did a store check at Gamestop.com. Said low stock so i reserved one. And got a email that my Prime is ready for pick up .
Gonna go get it soon. ALTHOUGH...... We have only gotten Gray locally, i would really love a Champagne. But i already have the Gray dock
Click to expand...
Click to collapse
I have the Amethyst dock too and the Champaign Prime looks fantastic in it. I love the two tone look, it just works!
I wonder what serial numbers they will be, and I wonder if the bluetooth/Wi-Fi issues will be fixed.
I just received my replacement 32GB champayne from Amazon and it's C10KAS sku..
I haven't had a chance to do much with it yet, but when I get a chance I'll test to see if it still has the bluetooth + wifi fallout issue that my previous one did. I -did- test GPS already though, and like the one I returned to Amazon this one doesn't pick up any satellites at all Lol and the reference to GPS is nowhere to be found on the box this time around, unlike the last box.
Otherwise, the screen on this new one is much better, no dead pixels that I can see and only a very very small amount of backlight bleed in one corner; previous one had very visible bleeding in each of the 4 corners.
Hoping wifi performance is better on this one at the very least.
garion521 said:
I -did- test GPS already though, and like the one I returned to Amazon this one doesn't pick up any satellites at all Lol and the reference to GPS is nowhere to be found on the box this time around, unlike the last box.
Click to expand...
Click to collapse
Its not on the box but it is on amazon's specs:
Product Description
10.1" WXGA (1280x800) (LED Capacitive)/NVIDIA Tegra 3/1GB DDR2 RAM/32GB Flash Memory/Android 3.2 (Honeycomb)/802.11BGN/1.2MP Front Camera/8.0MP Rear Camera/Bluetooth 2.1/Up to 12 hours battery/G-Sensor/E-Compass/GPS/Light Sensor/Gyroscope/1YR North American Warranty
So you could probably still complain if you wanted to.
Just bought my Prime this week after months of being sold out at Best Buy. I am very very into having a near perfect device. Ive returned my incredible 2 about 8 times until I got one that didn't have light leak on the capacitive buttons. Ive returned 5 rezounds until I got one with red capacitive buttons not pink and didn't overheat.
I may be called crazy but I like my expensive devices free of defects.
Got my Prime expecting to get a defective one with issues listed here on XDA. This thing is flawless. I dont know if they solved their quality control issues or I just got lucky but I'm very happy. Also, GPS locks instantly and works great
Sent from my Transformer Prime TF201
06stang said:
Just bought my Prime this week after months of being sold out at Best Buy. I am very very into having a near perfect device. Ive returned my incredible 2 about 8 times until I got one that didn't have light leak on the capacitive buttons. Ive returned 5 rezounds until I got one with red capacitive buttons not pink and didn't overheat.
I may be called crazy but I like my expensive devices free of defects.
Got my Prime expecting to get a defective one with issues listed here on XDA. This thing is flawless. I dont know if they solved their quality control issues or I just got lucky but I'm very happy. Also, GPS locks instantly and works great
Sent from my Transformer Prime TF201
Click to expand...
Click to collapse
What's your serial number start with.. is it a C20?
06stang said:
Just bought my Prime this week after months of being sold out at Best Buy. I am very very into having a near perfect device. Ive returned my incredible 2 about 8 times until I got one that didn't have light leak on the capacitive buttons. Ive returned 5 rezounds until I got one with red capacitive buttons not pink and didn't overheat.
I may be called crazy but I like my expensive devices free of defects.
Got my Prime expecting to get a defective one with issues listed here on XDA. This thing is flawless. I dont know if they solved their quality control issues or I just got lucky but I'm very happy. Also, GPS locks instantly and works great
Sent from my Transformer Prime TF201
Click to expand...
Click to collapse
Dude, screw the GPS. Do speed test 10 times and get the average. Then, play some music files (locally) listening to them via bluetooth headset then do that speed test again and get back to us on how flawless it is. Trust me, I've had three myself all with the same issue. I don't believe anything is "fixed".
---------- Post added at 06:45 AM ---------- Previous post was at 06:35 AM ----------
aznmode said:
http://www.amazon.com/gp/product/B0067PLM5E/ref=ox_sc_act_title_1?ie=UTF8&m=ATVPDKIKX0DER
Amethyst, Champagne, 32, or 64gb
Click to expand...
Click to collapse
I just placed an order. Since mine is going back for RMA, I have a feeling I'll be missing it so I need something and what better way then to try Amazon. I made sure of their return policy. Can't beat 30 days. And I DO NOT expect a fully working wifi/BT card either. There is no way Asus "fixed" anything in something that Amazon just received. My guess (even if there is a fix) Asus won't have it ready until late March. Yep, takes a long time to get something changed into production.
Dock prices are still ripoff though... Ugh.
opentoe said:
Dude, screw the GPS. Do speed test 10 times and get the average. Then, play some music files (locally) listening to them via bluetooth headset then do that speed test again and get back to us on how flawless it is. Trust me, I've had three myself all with the same issue. I don't believe anything is "fixed".
---------- Post added at 06:45 AM ---------- Previous post was at 06:35 AM ----------
I just placed an order. Since mine is going back for RMA, I have a feeling I'll be missing it so I need something and what better way then to try Amazon. I made sure of their return policy. Can't beat 30 days. And I DO NOT expect a fully working wifi/BT card either. There is no way Asus "fixed" anything in something that Amazon just received. My guess (even if there is a fix) Asus won't have it ready until late March. Yep, takes a long time to get something changed into production.
Click to expand...
Click to collapse
Uh oh look out.
Sent from my Transformer Prime TF201
foolydooly said:
Dock prices are still ripoff though... Ugh.
Click to expand...
Click to collapse
$149.99 seems like an ok deal to me. Bought mine on Newegg back in January.
I got one locally for $143 new. Odd but hey...
Sent from my SAMSUNG-Galaxy Note using XDA App
I purchased mine yesterday from TigerDirect for $599 and it was shipped the same day. Hopefully when it comes i wont have too many issues as far as WiFi goes, don't care about Bluetooth and GPS as much as i do WiFi.
If you cant find one just go to nowinstock.net and sign up and it will tell you know as soon as it becomes available and at what stores, you can also sign up to receive email alerts as soon as it becomes available.
As of this morning dock is sold out across the board.. The only Prime at Amazon is the 64GB champange, and even that is listed as 'in stock March 6th'.
Looks like BestBuy still has the 32GB grey, and TigerDirect has 64GB grey.
the_game_master said:
$149.99 seems like an ok deal to me. Bought mine on Newegg back in January.
Click to expand...
Click to collapse
Well, was hoping to get 3 Year SquareTrade warranty by buying from Amazon. I think I'm gonna buy elsewhere...
dock and tablet sold out online, according to NIS..
http://www.nowinstock.net/computers/tablets/asus/transformerprime/
of course I'm sure you can get lucky locally if you look hard enough.
First off, I think it's an awesome tablet, nice screen, damn quick, and custom rom running, it's great BUT as we know wifi/gps issues. I'm not jumping ship to the iPad because personally I think i'll probably end drowning than be saved, but let's not turn into ipad vs prime and whatnot.
I pretty much have 1 day left to return the prime to the store and I'm not 100% sure what to do, although I feel like I'll probably end up sticking with it as I'm not entirely convinced the TF700 will be that huge of a difference.
GPS: Nonexistent, couldn't get a lock at all:
Bluetooth: I tried sending some photos from my nexus while streaming pandora on the prime and it seemed ok but when accessing a page on tapatalk it felt like it was slower. I don't have a bluetooth mouse, or headset to test it better.
WiFi
I'm not exactly sure if my tablet is suffering from the WiFi weakness.
Here is the scenario:
I have two ap's at home on 2 different channels. One on first floor and one in basement.
I was pretty much right in the middle of them and I ran WiFi analyzer on both my galaxy nexus and the prime and to my surprise both had very similar dbm and both had very similar speed test results.
My galaxy nexus was averaging at about -80 dbm
My prime was averaging at about -70 dbm or so.....
My laptop was no surprise better.
BUT at work:
I'm using a tenants AP, it's a bit strange. (I work as security and yes they gave me permission and the key to use it)
Galaxy Nexus will average at about -89 dbm and it will have enough WiFi bars showing in blue and i will be able to use the connection and browse around.
Prime will average at about -80 dbm but it will not catch a connection for me to browse, the first and/or second bar will either stay gray or it will just drop the connection completely.
Meanwhile my laptop is fine. There is an occasional drop of connection on both nexus and laptop but I feel like the AP is to blame.
But then why isn't the prime getting a lock enough for me to browse even though dbm is better?
Any ideas? Is this a keeper?
Down the road I'm planning to get a dock for it aswell but not sure any issue would really affect my experience there.
Just return it if you are unsure then if you have regrets you can buy another
Sent from my PG86100 using Tapatalk
Return it! This thing is just a ticking time bomb, and all Asus does is say hang in there, a fix is coming, meanwhile your 30 days are up in smoke and you have no choice but to keep it.
I wouldn't feel this way if the first Prime I bought didn't have a washed out screen along with all the other defects. Upon contacting Asus they basically told me to return it, so I did. I got a C2O model, champaign color, 64gb. It had gorgeous, vibrant colors, no light bleed, GPS that worked somewhat, wifi that was acceptable but still had the wifi/bluetooth problem.
Eight days later I was at a Chicago Rush game so my daughter could get her Spirit award for cheer. I was sitting in my seat, wiped my screen off because I wanted to record the event and noticed when the light shined on my screen what looked like very fine scratches on the black bezel. Upon further examination I noticed if I rotated my prime the scratches had a rainbow effect. In my head I went OH NO!, I am a jeweler and know what rainbow flash means, stress cracks.
This occurs all the time in gemstones, they get stressed during cutting or mining and the stress can get much worse or break, and thats whats happening to a lot of peoples Primes, while docked. Stress is causing their screens to break, which Asus chalks up to user abuse, BS. I treat my "Toys" with care, I don't have a lot of money to blow on thi stuff so it needs to last. I sold my First gen Ipad a month ago to help pay for this thing.
Good luck in whatever you decide, I know I loved my Prime but, man, I would be pissed at myself for seeing all the warning signs and not taking heed.
I'd return this one. Gary says something is coming in a couple of weeks....repair parts are arriving at ASUS....
I'd give ASUS about a month, first to see what the surprise is, and to give ASUS a chance to get any "changes" into inventory. Then buy your new one.
If you saw nothing truly wrong with your unit just keep it. I've had mines since 12/22 and had no issues at all. One of the first ones. All it took was my 1 purchase to get a great unit. Nothing will be better on Android or comparable till around end of June at the earliest.
demandarin said:
If you saw nothing truly wrong with your unit just keep it. I've had mines since 12/22 and had no issues at all. One of the first ones. All it took was my 1 purchase to get a great unit. Nothing will be better on Android or comparable till around end of June at the earliest.
Click to expand...
Click to collapse
I have also had mine since christmas (BCOKAS serial) and honestly.. I have had nothing to complain about. It has gotten wifi everywhere I have wanted it to, the gps is there when I am outside (not that id ever use my tablet for gps), and the screen is b-e-a-utiful and SUPER bright. I bought the keyboard dock to go along with it, and the battery life is outstanding. I can use this baby all day and still have some battery life left when I go to bed.
In the end, though, it comes down to personal preference. ASUS has made a statement that there are repair parts coming... so worst comes to worse you can send it in to them.
Return it.
Either for exchange where hopefully you will get an additional amount of time to play with it and decide, or for cash.
If for cash you may have to wait a while for another to show up if you decide you can't live without it, or you can buy something less stressful.
I have finally decided that without the right software and ability to take handwritten notes properly that I don't care how cool, amazing and sexy the hardware is (and oh boy is it gorgeous hardware, especially with (then without, then with, etc) the keyboard dock. It just doesn't work regarding my use cases and specific needs.
Damn shame.
I can't say I didn't expect these responses. But ill admit it's a rough choice. If asus gets new parts I'm hoping they won't their customers in the dark.
I was quite shocked at the results from wifi range on phone and tablet and I think I'm kind of lucky.
Mine is a C10K serial. I'm not exactly how top notch the wifi is suppose to be so I don't have much to compare to but when comparing to my phone that gets great wifi reception, results are almost identical which simply makes me believe its fine.
If the screen cracks, well I bought warranty for a reason. Ultimate decision will probably be tomorrow morning and ill see how I feel when I pick it up
You're running a custom rom, so you unlocked the bootloader, voided warranty.
Are you sure returning the Prime is actually still an option?
Sent from my Transformer Prime TF201 using XDA
YoMarK said:
You're running a custom rom, so you unlocked the bootloader, voided warranty.
Are you sure returning the Prime is actually still an option?
Sent from my Transformer Prime TF201 using XDA
Click to expand...
Click to collapse
Let me ask you if they'll know or check :-D
I never noticed a problem with the TFP WiFi when I had one. Granted, I wasn't comparing side by side with another device - I was just using the TFP, and WiFI signal never bothered me.
Totally ignoring the comparison with your Nexus, does the WiFi connection cause you trouble? If so, return it. If not, keep it and enjoy.
Coderedpl said:
Let me ask you if they'll know or check :-D
Click to expand...
Click to collapse
I've heard that the serial number is uploaded to them when you unlock.
robertg9 said:
I've heard that the serial number is uploaded to them when you unlock.
Click to expand...
Click to collapse
Yea it is, but i registered it, and ended up not liking it later
Coderedpl said:
Yea it is, but i registered it, and ended up not liking it later
Click to expand...
Click to collapse
Not sure what you mean by this. When you unlock, your serial number gets marked in their system and your warranty is forever lost.
h3ckman said:
Not sure what you mean by this. When you unlock, your serial number gets marked in their system and your warranty is forever lost.
Click to expand...
Click to collapse
The serial number is for that specific tablet. If i return it to the store, and the store accepts. It is no longer my concern as they accepted it in the way it was.
If i decided to get another one, new serial.
If i keep it and it gets damaged somehow, and i get warranty replacement = new serial.
see what i mean?
Coderedpl said:
The serial number is for that specific tablet. If i return it to the store, and the store accepts. It is no longer my concern as they accepted it in the way it was.
If i decided to get another one, new serial.
If i keep it and it gets damaged somehow, and i get warranty replacement = new serial.
see what i mean?
Click to expand...
Click to collapse
Oh yeah. For some reason I was thinking you would be sending it to ASUS. My apologies. Yeah, the store will have no idea.
h3ckman said:
Oh yeah. For some reason I was thinking you would be sending it to ASUS. My apologies. Yeah, the store will have no idea.
Click to expand...
Click to collapse
Last day tomorrow.....I still don't know, was on hold for 30 minutes with asus and nobody ever answered, will try again tomorrow.
I finally got one on number 6 that gets good WiFi I'm not letting this go but Bluetooth does drop WiFi down from 18mb/s same room as router Bluetooth takes it down to 3-4mb/s. So I go from 18mb/s down to 3 or 4mb/s with Bluetooth. I don't use Bluetooth that much though.
Amazingly enough the Prime I bought from Walmart online the other day is working like it is supposed to be working. I've actually used my Bluetooth connection listening to music streaming down from Google Music and performed a speed test and still was about 20+Mbps speed using speed test. ALL the other units I had wouldn't even get 5Mbps. This is like the 3rd or 4th Prime I had. I can't even remember. And for those GPS people out there I was able to get GPS signal on a %100 humidity day in about 10 seconds. I have no idea what was done, but I'm not letting this one go. I've already sent all my Asus contacts a message asking if they can keep my RMA unit and just refund me the retail price of what I paid for it and to let me keep what I have.
Also the buttons seem easier to press. Like the power button. It has a more tactile feel then all the other ones I had. Along with the volume rocker.
My serial number starts with C20KAS......
FINALLY I'm done with all this BS, only until I get a refund from Asus hopefully. If they don't actually give me a refund I'll have to see what I'll do. I certainly don't want to be the owner of two Prime tablets, equaling over $1000 in price. Ouch!
I think you just got a good one.
I've had my prime since launch, got it from Best Buy, and i've never had one issue with it. GPS, WiFi, BT, and everything else works flawlessly. I do maybe have a "weaker" signal according to the bars on the screen, but I've never dropped a connection or had ANY speed issues.
Love my prime.
Cool story bro
This sounds like you think the tablet would be subpar because it was at a Walmart...
Sent from my myTouch_4G_Slide using XDA Premium App
opentoe said:
Amazingly enough the Prime I bought from Walmart online the other day is working like it is supposed to be working. I've actually used my Bluetooth connection listening to music streaming down from Google Music and performed a speed test and still was about 20+Mbps speed using speed test. ALL the other units I had wouldn't even get 5Mbps. This is like the 3rd or 4th Prime I had. I can't even remember. And for those GPS people out there I was able to get GPS signal on a %100 humidity day in about 10 seconds. I have no idea what was done, but I'm not letting this one go. I've already sent all my Asus contacts a message asking if they can keep my RMA unit and just refund me the retail price of what I paid for it and to let me keep what I have.
Also the buttons seem easier to press. Like the power button. It has a more tactile feel then all the other ones I had. Along with the volume rocker.
My serial number starts with C20KAS......
FINALLY I'm done with all this BS, only until I get a refund from Asus hopefully. If they don't actually give me a refund I'll have to see what I'll do. I certainly don't want to be the owner of two Prime tablets, equaling over $1000 in price. Ouch!
Click to expand...
Click to collapse
Good to hear! Asus must be getting its groove on. They must be working out the problems. The prime is one sweet tablet. I have my modded one still working. (for mobile applications... using in one of my vehicles.) But, I want a prime for couch / bedside surf! Walmart is cool about returns too. So If i order online I can easily exchange it a few time.... until i get what i want.
Mod Edit: removed illagal activity post.
Not condoning what you said about stickers swap but it would go back to Asus anyways. It's not going to be put back out for sale when you tell them it don't work right. Walmart would just send it back to Asus, its policy. I tried to get an HP Touchpad someone was taking back a while back during the fire sale they wouldn't let me get it said policy says they have to send back to manufacture once opened.
drvsbsm said:
Not condoning what you said about stickers swap but it would go back to Asus anyways. It's not going to be put back out for sale when you tell them it don't work right. Walmart would just send it back to Asus, its policy. I tried to get an HP Touchpad someone was taking back a while back during the fire sale they wouldn't let me get it said policy says they have to send back to manufacture once opened.
Click to expand...
Click to collapse
It does not matter what Walmarts policy is, what matters is the principle of what was being sugested.
grneyez said:
It does not matter what Walmarts policy is, what matters is the principle of what was being sugested.
Click to expand...
Click to collapse
Absolutely. Just do the right thing and be honest. He still has to look at himself in the mirror. And if committing this type of act doesn't bother the person, he has a bigger problem than we can help him with here.
Thanks again for speaking up and condoning honesty.
Sent from my iPad using Tapatalk HD
Here at XDA we don't like to promote illegal activity, please keep in mind for the next time.
neo1738 said:
Mod Edit: removed illagal activity post.
Click to expand...
Click to collapse
mbo1951 said:
Absolutely. Just do the right thing and be honest. He still has to look at himself in the mirror. And if committing this type of act doesn't bother the person, he has a bigger problem than we can help him with here.
Thanks again for speaking up and condoning honesty.
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
Your welcome.
af974 said:
Here at XDA we don't like to promote illegal activity, please keep in mind for the next time.
Click to expand...
Click to collapse
I'm all for being honest and legit, but if a lot of us are being bent over and screwed by a corporate monster we can never win with what are we supposed to do? Just sit back and let them do whatever they want? We need to stand up for ourselves.
If we aren't getting the appropriate satisfaction or expected support I really would love to know what to do that would give us our satisfaction within our return time policy time? After that return period is over, we are pretty much stuck with what we have.
I already asked Asus very kindly and eagerly if they would keep my RMA unit and just refund me my money because I purchased another prime that is working better turned me down instantly with no regard to my problem. I was backed into a corner like a caged animal with very LIMITED options. Since money doesn't grow on trees for me I'm at a loss on what to do or where to go. Asus doesn't respond to my emails anymore and these "updates" can't fix dead pixels either. I hope people understand where I'm coming from.
Wow! That's messed up. Have you tried explaining your situation to Gary?