Got the note today, but my back door won't close due to 2 prongs being molded incorrectly...grr
I would call AT&T and tell them. See if they can next day day air you a new one.
This has got to be the worst one I've heard all day.
phoenixdude24 said:
Got the note today, but my back door won't close due to 2 prongs being molded incorrectly...grr
Click to expand...
Click to collapse
That sucks!
I would head up to the ATT store and get them to trade the back for one off their phone.
droidal said:
That sucks!
I would head up to the ATT store and get them to trade the back for one off their phone.
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Click to collapse
I would too. I'd give them a call first and then drive to the nearest AT&T store to demand an exchange. I'm sure they've got their supply already.
droidal said:
That sucks!
I would head up to the ATT store and get them to trade the back for one off their phone.
Click to expand...
Click to collapse
I tried that but the store i went to had 0 notes, and said even if they had one they couldn't do a swap...
So at&t says they can't ship me just a battery door and has to send me a replacement phone, but they won't ship out the replacement until I agree to pay the full price again (692$ after taxes) and then they'll refund me the first total in about 2 weeks after they've received the first phone back. I'm not paying 700$ for a new battery door, this is asinine...
at this point, manage with the broken one and order one for about 13$ online to save yourself the hassle of the payments and refunds. Thats absurd though.
phoenixdude24 said:
So at&t says they can't ship me just a battery door and has to send me a replacement phone, but they won't ship out the replacement until I agree to pay the full price again (692$ after taxes) and then they'll refund me the first total in about 2 weeks after they've received the first phone back. I'm not paying 700$ for a new battery door, this is asinine...
Click to expand...
Click to collapse
not the best option but you could just get one of them flip cases that best buy is giving out with pre-orderes, i believe i read those are a back with the flip cover attached.
valleng said:
at this point, manage with the broken one and order one for about 13$ online to save yourself the hassle of the payments and refunds. Thats absurd though.
Click to expand...
Click to collapse
I thought of that, but it seems ridiculous that I spent almost 700 bucks and I can't get a complete phone...
phoenixdude24 said:
So at&t says they can't ship me just a battery door and has to send me a replacement phone, but they won't ship out the replacement until I agree to pay the full price again (692$ after taxes) and then they'll refund me the first total in about 2 weeks after they've received the first phone back. I'm not paying 700$ for a new battery door, this is asinine...
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Click to collapse
Just do that. Its normal procedure. Sorry to hear that.
gordec said:
Just do that. Its normal procedure. Sorry to hear that.
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Click to collapse
I don't exactly have 700$ to play with until at&t decides to give it back...
phoenixdude24 said:
I thought of that, but it seems ridiculous that I spent almost 700 bucks and I can't get a complete phone...
Click to expand...
Click to collapse
Oh I hear you. But some times you just gotta deal. I wouldn't give them another 700 because they messed up either. Just convince yourself you want a battery cover thats a different color so that way you'd have to order it !
I bought an Atrix last year that had a problem with the speaker and I went to the ATT store and they swapped it out right away. They won't just take care of you?
Is it the bottom tabs? They are bigger and are supposed to go in first. If not maybe try an x-acto knife to trim the tabs to the correct spec. Both of mine came in perfect.
macked said:
I bought an Atrix last year that had a problem with the speaker and I went to the ATT store and they swapped it out right away. They won't just take care of you?
Click to expand...
Click to collapse
I tried that first but the 2 stores I went to didn't have any notes to swap. The first had no notes and the seconds were all preordered. I called Samsung and they were more helpful but can't do anything until its officially released on Sunday.
Call att warranty support, not sales
I think it is 1-801-1101
Or just manage until Sunday and go in person to an att store and swap it
phoenixdude24 said:
I tried that first but the 2 stores I went to didn't have any notes to swap. The first had no notes and the seconds were all preordered. I called Samsung and they were more helpful but can't do anything until its officially released on Sunday.
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I727 using XDA App
doesn't sound right. This is what I did when my Samsung Infuse failed.
1) in a pleasant manor...went straight to the at&t store and had them deal with it as a "warranty" issue. They actually called the support line and told them that yes, the phone had issues. I just had to get on the line at the AT&T store and agree to the legal jargon.
2) They sent me a new phone (no battery, etc.) with a return box and if they didn't get my broken one back within a certain amount of time (2 weeks??? can't remember) they THEN would charge me for a full phone.
Point is get the local AT&T store employees to support your cause. That shouldn't be a problem.
Just wait till sunday and then go to store.they wil exchange it or give u new back plate.dont buy it from ebay ur nfc wont work.dont feel bad mine was left at front door and it was raining and the whole box was wet.luckly no water on phone.
mintu123 said:
Just wait till sunday and then go to store.they wil exchange it or give u new back plate.dont buy it from ebay ur nfc wont work.dont feel bad mine was left at front door and it was raining and the whole box was wet.luckly no water on phone.
Click to expand...
Click to collapse
This phone doesnt have nfc..
Related
Hi All,
I just wanted to give everyone a heads up about making claims to Assurion.
TL-DR
Make sure to verify the hardware is fully in tact when getting an Assurion claim. Report even the slightest defect.
I dropped my phone about 3 weeks ago. Bummer. I got my "Like New" Assurion replacement. I immediately noticed the battery door didn't seem to fit well on the replacement, and would come unclipped very easily; sometimes when pulling out of my pouch. I shrugged it off as a problem with the door itself from opening and re-closing during the S-Off process, and just planned to buy a new door.
After flashing ROMs, S-Offing, etc, I noticed the door fit perfectly on the original as I was migrating all the data from the device (door was on because WiFi wouldn't connect otherwise). Hmmmmm.
I closely looked at the two devices, and noticed a very very small bulge coming from underneath the red cover that holds the battery. The bulge is so small, it almost seems too small to cause any problems, but it is.
I called Assurion, and they told me that if I had called in sooner, they'd send a replacement, but because I was outside of my 7 day window, they would not send a replacement.
I spoke to a supervisor (before I had my morning coffee; bad idea) and laid into him. He snapped back a bit that I should have let him finish, and he'd override the policy and send me a new replacement without forcing me to make a new claim.
In closing, if you're going to make an Assurion claim, physically inspect the device very carefully and report the smallest of problems you may find, even if you can't find the cause or think you may be imagining it.
Something interesting I noticed is that the new device did not have the VOID sticker on the screw, because I was thinking about swapping the back from the old phone to the new one. They may not have noticed, but I didn't want to chance it. The good news is now, if I have to replace a screen or something, the missing VOID sticker means I can replace the parts and they won't know I was tinkering inside .
Hope this helps someone avoid future frustration.
When I was having my OG Droid replaced, they kept sending me refurb ones that had literally TON of dust under the glass (I literally could not use it outside because of how much dust it was, you couldn't see the screen). I went through like 6 of them before they just sent me a new D2G.
I highly recommend being anal as HELL when you get a refurb from them.
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
Click to expand...
Click to collapse
I had the same issue with returning my brother's dumbphone. They said they had not received the phone and charged the account $519. Luckily I had held on to the proof of shipment. Two months later and after my account had been suspended twice for not paying the balance they corrected the error.
Sent from my RezAwesome S-Off running Scott's CleanROM 4.5
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
Click to expand...
Click to collapse
Thank you very much. I hadn't thought about that. I'll be sure to get proof of shipment from the post office.
Cheers!
Asurion DROPPED me from my insurance saying I filed too many claims in a year, when in fact they were on different phones and 14 months apart. I called Verizon and Asurion, they realized they misappropriated a claim I made for my mom on her DInc2 that my baby brother decided needed a bath. They said I should have used all of her information on the claim, I told them no because it asked for the account holder info which is in fact ME.
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
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Click to collapse
so my screen is cracked because i dropped it. should i report it stolen? or just send it back? btw NEVER broke a phone before this one...
antp121 said:
so my screen is cracked because i dropped it. should i report it stolen? or just send it back? btw NEVER broke a phone before this one...
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Click to collapse
Its the old "do as I say not as I do" its insurance fraud when in fact you still have the phone. You are lying to the insurance company..
PM sent..
Wait, WTF? They didn't send you a BNIB rezound? I busted my D2 back a year + ago and they sent out a BNIB. If I have to pay 100 bucks for a "deductible" they better send me a new one. not a refurb POS.
Well I am glad you all had GREAT experience with Assurion. I have had 1 bad experience and it ticked me off. Had a 32gb iPhone 4S. Notice the S there. Well long story short screen cracked, paid 200, got a new one sent to me. BNIB! Well I open it. Hmm something is not right here. Wait what is this? A iphone 4? Wheres my S. Wait theres more. There is a memory change? 16GB? Really? I called and the Support said that is the phone I had insured. NOOOOOOOOOOO SIR. Thats like using a strap on with the wife. Its just wrong! So I called Verizon thinking last resort ill argue with these guys. OMFG! Not only did they contact Assurion for me, but they gave me a 200 Credit on my account, and all I had to do was take the iPhone they sent me to a Verizon store and they replaced it with a 32GB iPhone 4S. Which needless to say I gave to my wife, for her sweet brand new REZOUND!! Never been happier!!
Get rid of Asurion
It is overpriced and refurbs suck! I use SquareTrade. If they cannot fix it, they give me full retail for it deposited right to my paypal.
And they are cheaper than Asurion
Weird they would send you a refurub.. My friends replacement from Asurion was brand new in box. Mine too.
zetsumeikuro said:
Weird they would send you a refurub.. My friends replacement from Asurion was brand new in box. Mine too.
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Click to collapse
I think it depends on stock. I've received both. I had a work phone stolen and they sent me a BNIB. Same for my WinMo device that was broken by the case VZW sold me.
It's odd how they replace things. When the power button broke on my OG Droid they told me to just send the unit itself and nothing else. I got a refurbished in return. When I bricked my Incredible they sent me a brand new unit with all the accessories and everything.
Sent from my Transformer TF101 using Tapatalk 2
ProtectCell rocks...just sayin
sabwjawdjw said:
Well I am glad you all had GREAT experience with Assurion. I have had 1 bad experience and it ticked me off. Had a 32gb iPhone 4S. Notice the S there. Well long story short screen cracked, paid 200, got a new one sent to me. BNIB! Well I open it. Hmm something is not right here. Wait what is this? A iphone 4? Wheres my S. Wait theres more. There is a memory change? 16GB? Really? I called and the Support said that is the phone I had insured. NOOOOOOOOOOO SIR. Thats like using a strap on with the wife. Its just wrong! So I called Verizon thinking last resort ill argue with these guys. OMFG! Not only did they contact Assurion for me, but they gave me a 200 Credit on my account, and all I had to do was take the iPhone they sent me to a Verizon store and they replaced it with a 32GB iPhone 4S. Which needless to say I gave to my wife, for her sweet brand new REZOUND!! Never been happier!!
Click to expand...
Click to collapse
Damn now that's good service on Verizon's part. But if the 4 had 32gb of memory, how the hell can you tell the 4 and 4s apart? It's the same phone with a new letter behind it and marked up price tag?
Sent from my ADR6425LVW using Tapatalk 2
Ok i never had a problem with asurion and I am still a noob but I got a custom rom! (4 bricks)finally learned enough to feel less noon. My point is this. All phones should be reported lost. You can keep the broke one and who knows, maybe you learn enough to fix it. I'm still kicking myself in the ass about the one I sent back for a black screen. I know exactly how to fix it now but I sent it back. Grrrrrr
Sent from my LG-P920 using xda premium
Does any one know how long after buying can we still add Insurance?
I dropped mine yesterday and the screen is just black and there is a very miniscule crack at the bottom right corner. The screen doesn't turn on though so I am stuck. I bought mine on June 23rd and received it on June 25th.
I had it in an Incepio case but it obviusly didn't help, it was first time I ever dropped it. It wasn't even that bad of a drop just from table to floor.
I am wondering if I can add insurance and get it replaced after that.
celeox said:
Does any one know how long after buying can we still add warranty?
I dropped mine yesterday and the screen is just black and there is a very miniscule crack at the bottom right corner. The screen doesn't turn on though so I am stuck. I bought mine on June 23rd and received it on June 25th.
I had it in an Incepio case but it obviusly didn't help, it was first time I ever dropped it. It wasn't even that bad of a drop just from table to floor.
I am wondering if I can add insurance and get it replaced after that.
Click to expand...
Click to collapse
its usually 30 days after purchase.
I wonder if they will check since mine is rooted lol.
Assuming you mean insurance (warranty is something you get for free and doesn't cover this sort of problem)... Whatever the duration is, I'm sure you're still within the window. But they probably will need to see the device first, since you would probably not be the first person to break their phone within that window. Verizon is a bunch of morons, but when it comes to money-making, they're not going to people do that.
I think your best bet would probably be to try to get third-party insurance, like what is offered by SquareTrade... http://www.squaretrade.com/android-landing1.
Keep in mind, whichever insurance you have, you'll still have to pay a deductible to get a new phone (or get your phone fixed). For squaretrade, it's $99.
EDIT: Ensquared seems to have a cheaper option. Both the up-front cost of the plan as well as the deductible are less expensive: http://www.ensquared.com/catalog/phone-insurance/1-year-phone-insurance-smartphone
demarcmj said:
Assuming you mean insurance (warranty is something you get for free and doesn't cover this sort of problem)... Whatever the duration is, I'm sure you're still within the window. But they probably will need to see the device first, since you would probably not be the first person to break their phone within that window. Verizon is a bunch of morons, but when it comes to money-making, they're not going to people do that.
Click to expand...
Click to collapse
I am on T-mobile and I have never had this happen before as i had My touch 4G for 2 years dropped a bunch of times and nothing ever got damaged.
celeox said:
I am on T-mobile and I have never had this happen before as i had My touch 4G for 2 years dropped a bunch of times and nothing ever got damaged.
Click to expand...
Click to collapse
Lol... I need to get used to this many-carriers-for-the-same-phone scenario. I'm used to just assuming everyone is on Verizon in my HTC Incredible forums
The point still stands though... I doubt any of the carriers would be dumb enough to give someone an insurance plan without seeing the phone first. But, since I've never gotten insurance on my own carrier, let alone yours, I can't say for sure.
demarcmj said:
Lol... I need to get used to this many-carriers-for-the-same-phone scenario. I'm used to just assuming everyone is on Verizon in my HTC Incredible forums
The point still stands though... I doubt any of the carriers would be dumb enough to give someone an insurance plan without seeing the phone first. But, since I've never gotten insurance on my own carrier, let alone yours, I can't say for sure.
Click to expand...
Click to collapse
I am going to try and put sim card in my brother's phone and call from it see if I can fool them but thanks for all your help.
demarcmj said:
Lol... I need to get used to this many-carriers-for-the-same-phone scenario. I'm used to just assuming everyone is on Verizon in my HTC Incredible forums
The point still stands though... I doubt any of the carriers would be dumb enough to give someone an insurance plan without seeing the phone first. But, since I've never gotten insurance on my own carrier, let alone yours, I can't say for sure.
Click to expand...
Click to collapse
you are not going to believe this, i thought i would try and get insurance anyways, and after a 5 min conversation with the CS t-mobile dude and him telling me i was over the 14 days for insurance, he gave it to me. I called and reported lost after 2 days and after $130 later i am getting one today delivered at home. I even asked if it would be refurbished or not and lade at Assurion said most likely new since it is so new. Now i have to wait and see.
celeox said:
you are not going to believe this, i thought i would try and get insurance anyways, and after a 5 min conversation with the CS t-mobile dude and him telling me i was over the 14 days for insurance, he gave it to me. I called and reported lost after 2 days and after $130 later i am getting one today delivered at home. I even asked if it would be refurbished or not and lade at Assurion said most likely new since it is so new. Now i have to wait and see.
Click to expand...
Click to collapse
Good to hear you got it figured it out. My phone was actually stolen this weekend and I should be getting one tomorrow, I really hope its not refurbished.
That crying face kills me when the thread is about broken screens/phones. Horrible feeling :/
I always thought asurion phones were always brand new?
Sent from my SGH-T999 using xda app-developers app
jjlean said:
I always thought asurion phones were always brand new?
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
nope
So I just got my awesome new galaxy note I have had it for about a week.. So my neice gets ahold of it while im not around and decided to tear off the "black sticker" aka wi-fi bluetooth antennae completely off... I have att's mobile insurance but I just noticed the Deductible is 199 dollars.. and that is just ridiculous tbh. So I am wondering If anyone has any suggestions what to do from here. Goto the att store and beg for mercy? i've have been with them for over a decade maybe I can walk out with a new Note? or do I have to be sketchy and send my note to gazelle get 211 file a claim saying the device was stolen pay att with the gazelle cash lmao..
FrostedFlames said:
So I just got my awesome new galaxy note I have had it for about a week.. So my neice gets ahold of it while im not around and decided to tear off the "black sticker" aka wi-fi bluetooth antennae completely off... I have att's mobile insurance but I just noticed the Deductible is 199 dollars.. and that is just ridiculous tbh. So I am wondering If anyone has any suggestions what to do from here. Goto the att store and beg for mercy? i've have been with them for over a decade maybe I can walk out with a new Note? or do I have to be sketchy and send my note to gazelle get 211 file a claim saying the device was stolen pay att with the gazelle cash lmao..
Click to expand...
Click to collapse
what antenna? the nfc one of the battery cover?
ManelScout4Life said:
what antenna? the nfc one of the battery cover?
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Click to collapse
The one on the left of the camera/sim card right of the power button on the back panel it was a black sticker
This sucks I mean Is there anyplace I could just buy the sticker take the phone apart and put a new one in im sure it would be cheaper that 199$ =[ TODAY IS MY BIRTHDAY TOO lol.
Did you take the back panel off? The stickers are usually warranty related so it may be a hard fight. Maybe just send it to a repair service? Might be cheaper then the deductible.
Sent from my SAMSUNG-SGH-I717 using xda premium
cjsspape said:
Did you take the back panel off? The stickers are usually warranty related so it may be a hard fight. Maybe just send it to a repair service? Might be cheaper then the deductible.
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
No I never took apart the phone just the battery cover then 5 year old tore it off lol.
If you're talking about the antenna that is fixed to the back cover, just buy a new back cover from Samsung, they are only $10.00 plus shipping and come with the antenna attached.
I bought a blue back cover to put on my white phone, however it didn't look as good as I thought it would.
^^^ +1, that is the NFC antenna, which you likely don't even use. But if you want to replace it, $9.99:
http://www.samsung.com/us/mobile/cell-phones-accessories/ETC-717BSCBSTD
No If i could post a diagram I would but i cant unitll ten posts It is the sticker on the back of the phone not the cover right next to the power button. It is my antennae for sure I just cant find any where to buy it seems I will just roll with a wifi and bluetoothless note =[ happy birthday me.
FrostedFlames said:
No If i could post a diagram I would but i cant unitll ten posts It is the sticker on the back of the phone not the cover right next to the power button. It is my antennae for sure I just cant find any where to buy it seems I will just roll with a wifi and bluetoothless note =[ happy birthday me.
Click to expand...
Click to collapse
http://www.engadget.com/2012/01/20/samsung-galaxy-note-for-atandt-passes-through-the-fcc/
I see where you mean now, but still don't see how that was accessible with just the cover being off without a screwdriver. And not sure what you mean by "sticker". Either way, 5 year olds are damn destructive.
The area is covered by a semi hard black plastic sticker. Still how a 5 yr old got their finger under there...wow
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
jpeg42 said:
http://www.engadget.com/2012/01/20/samsung-galaxy-note-for-atandt-passes-through-the-fcc/
I see where you mean now, but still don't see how that was accessible with just the cover being off without a screwdriver. And not sure what you mean by "sticker". Either way, 5 year olds are damn destructive.
Click to expand...
Click to collapse
Its just out in the open take the cover off and its a retangular sticker
knoxster said:
The area is covered by a semi hard black plastic sticker. Still how a 5 yr old got their finger under there...wow
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Click to expand...
Click to collapse
Yup I was swapping out my sim cards and I got pulled away from my desk I came back to her with it I guess she was trying to help me...
It seems I am screwed, unless there is somewhere that sells this peice or I could try my gazzelle idea maybe they wont notice it missing X-D because this pretty much sucks I mean 4g is fast but idk. if anyone has any suggestions. Man AT&T is retarded I want to cancel the insurance but it is sort of usefull if it breaks it wont be 500+ to get a new phone but still 199 =[
ouch........sorry to hear that.......g
Take your neice with you to an att corporate store. Hopefully between a cute 5 year old in your arms and your length of service through att you can get the store manager to sympathise with you.
Its important to go to a corporate location. Corporate store managers seem to be more willing to work with you than a normal store manager. Perhaps they can't or won't be repremanded as much? That's what I've noticed in my area though.
Sent from my SAMSUNG-SGH-I717 using xda premium
Just tell them you were swapping your SD card out when the damn "sticker-thing" just popped right off. Then, ask them nicely to replace your "lemon of a device."
/done
paleh0rse said:
Just tell them you were swapping your SD card out when the damn "sticker-thing" just popped right off. Then, ask them nicely to replace your "lemon of a device."
/done
Click to expand...
Click to collapse
Haha. I am about to, I was also thinking maybe do something software related to break it then just say its all software =D I found the back part of the phone the read housing that has the atennae on it If I end up stuck with this device then I'll just pick one up and swap it out bleh http://www.globaldirectparts.com/Samsung-Galaxy-Note-SGH-I717-Rear-Housing-p/smsng6113840.htm
jpoirier587 said:
Its important to go to a corporate location. Corporate store managers seem to be more willing to work with you than a normal store manager. Perhaps they can't or won't be repremanded as much? That's what I've noticed in my area though.
Click to expand...
Click to collapse
This is true for me too. Once I had a brainfart and forgot to turn off my phone when I crossed the border and in four hours I racked up a $349 international data bill. I went to a corporate store to discuss it, and the manager wrote all of it off. I have been at&t since 1980.
Okay. Stick sticker back on phone call Samsung and tell them someTHINGS things not right. DO NOT MENTION THE FIVE YEARLD TEARING OFF ANTENA. Go through the motions of restoring the device. When nothing works they will pay for Shipping and have it back in a week.... FREE.
Year free warranty manufacture defect. Go through Samsung.
Sent from my SAMSUNG-SGH-I717 using xda premium
So I cracked the screen on my evo lte, and I would rather have a cracked screen while I wait for the refurb than use the best buy loaner crap phone with horrible battery life. If anyone knows if I can keep mine please let me know
No. Theyll snatch it and charge you $50 for some piece of crap palm pre till yours comes in
Sent from my EVO using Tapatalk 2
Rxpert said:
No. Theyll snatch it and charge you $50 for some piece of crap palm pre till yours comes in
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
I always like the Palm Pre. Web OS still does things (like Multitasking) better than any other OS. But you're right, they'll take your money and your phone and make you wait a week.
&Son said:
I always like the Palm Pre. Web OS still does things (like Multitasking) better than any other OS. But you're right, they'll take your money and your phone and make you wait a week.
Click to expand...
Click to collapse
so what if I dont want a refurb and I destroy the phone beyond repair like break in half, since I had one bend already but that was within the 14 day return period? will they give me a new one or still send it to geek squad to see if it can be repaired?
federer said:
so what if I dont want a refurb and I destroy the phone beyond repair like break in half, since I had one bend already but that was within the 14 day return period? will they give me a new one or still send it to geek squad to see if it can be repaired?
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They won't replace it with one in the store. They will give you a refurb and it will probably take around 2 weeks to get it in. I dropped my Evo 3d from 220ft the first week I had it and brought it back to bestbuy, there was no saving it. They gave me a loaner until my refurb came in. They will charge you a $50 deposit and then give it back to you once you return the loaner. You don't have to take the loaner if you have another phone to activate until you get your refurb.
Sent from my EVO using xda premium
Rxpert said:
No. Theyll snatch it and charge you $50 for some piece of crap palm pre till yours comes in
Sent from my EVO using Tapatalk 2
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federer said:
so what if I dont want a refurb and I destroy the phone beyond repair like break in half, since I had one bend already but that was within the 14 day return period? will they give me a new one or still send it to geek squad to see if it can be repaired?
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Good question. I would think they would still give you a loaner and wait for a new one "to be delivered", but I could be wrong, I have never tried that.
federer said:
so what if I dont want a refurb and I destroy the phone beyond repair like break in half, since I had one bend already but that was within the 14 day return period? will they give me a new one or still send it to geek squad to see if it can be repaired?
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Best buy never gives you your phone back. They take yours and then the same day they call their warehouse and have them ship a refurb to the store for you to get
They then repair your device and they ship it off to someone else.
About 10 days ago I broke the LCD of my new HTC One. Because I traded my Xperia ZL for this One - I cancelled the insurance policy I've been carrying on my AT&T account for the past 4 years (and NEVER used it, mind you). What was odd was that the LCD didn't even break immediately upon impact. I dropped it on a ceramic tile floor (it had an Incipio Feather case on it - which did nothing but prevent scratching) and it appeared to sustain no damage. So, after picking it up I placed it on to a stone counter top where it proceeded to spiderweb and crack right before my very eyes. I was in shock. (this video is WHY: http://www.youtube.com/watch?v=KwE9PGDnlvs) Anyways, moving right along - I called AT&T and tried to add insurance back to my account (not telling them I just broke my phone of course) but AT&T obviously refused to since I didn't buy the phone from them. On the same note, I'm sure, had I not cancelled the insurance, it wouldn't have been covered due to the same reason - but that's neither here nor there at this point.
So, I contacted HTC. I told them I dropped the device and the LCD was cracked. I asked for a quote to repair it. The gentlemen advised me 'up to $180.00". Honestly, I was surprised it wasn't more expensive. I asked if I send it in to them and they quote me a higher price than I want to pay - what happens? He advised me they would just send it back not repaired (I've NEVER broken a phone before so I'm not familiar with this process). I sent the One in to HTC (actually, most likely to an authorized repair center: CTS-PCS) in Houston, TX via USPS Priority Mail with insurance on 6/4. They received it 6/6. And today they contacted me with a quote of exactly $180.00. So I paid it and now I'm waiting for them to complete the repairs and send it back. I figured paying $180 to fix it was smarter than selling it for however much I could get for it and risk losing hundreds of dollars in the process. Also, the fact that iFixit scored it a 1 out of 10 on ease of repair also did not give me much hope in finding someone other than HTC (that I even trusted) to disassemble my device and repair properly.
Anyways, the point is to GET THIS INFORMATION OUT THERE. I came to XDA (yes, I realize this is a developer site... but it was my first instinct) in search of others who may have had similar experiences and couldn't really find anything definitive. I certainly couldn't find an actual dollar amount quoted by HTC to fix the LCD alone. I'm sure I won't be/haven't been the ONLY one to break the LCD. Maybe, going forward this thread could also serve as a place to post ANY type of repair experiences with HTC (or anyone else that CAN fix it)?
*Once I get my One back I will post again to let people gauge exactly how long the repair process took from start to finish.
Phone insurance is generally a waste of money. Even with the insurance you'd still have to pay the $199 deductible, which is more than the cost of the repair outright.
I'd rather put the $7/month in the bank and after the 2 yr contract there's enough to pay the subsided price on a new handset.
cschmitt said:
Phone insurance is generally a waste of money. Even with the insurance you'd still have to pay the $199 deductible, which is more than the cost of the repair outright.
I'd rather put the $7/month in the bank and after the 2 yr contract there's enough to pay the subsided price on a new handset.
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Costco warranty. $100 up front, $25 replacements for brand new phones upon damages up for 4 times.
So you're paying $4 a month and a $24 deductible.
OP paid $180 to repair his phone.
Warranty is also transferable and I believe can be cancelled to get your money prorated back.
The only thing it does not cover is theft. And if you live in the shady parts of Southern California, you better be extra careful with your devices.
SlimJ87D said:
Costco warranty. $100 up front, $25 replacements for brand new phones upon damages up for 4 times.
So you're paying $4 a month and a $24 deductible.
OP paid $180 to repair his phone.
Warranty is also transferable and I believe can be cancelled to get your money prorated back.
The only thing it does not cover is theft. And if you live in the shady parts of Southern California, you better be extra careful with your devices.
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Good point cschmitt and even if you do pay the $199 deductible to replace it they usually give you a refurbished device. (other than the cracked LCD my One is in MINT condition) And Slim, makes me wish I had bought mine at Costco. Oh well. You live and learn.
can we buy costco warranty if phone is not purchased from them?
himeshkaul said:
can we buy costco warranty if phone is not purchased from them?
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Good question, I will call them and find out and report back.
EDIT: Ok, here's what I found out. You can't buy the insurance through Costco unless you buy the phone from them. The sales rep did advise me about Square Trade - its $129 he said... but when I checked out their site I found you have to either buy it from a retailer or via eBay. (via retailer the cost is a flat fee of $125 or $6.99 per month for a 2 year plan) Someone like me (who got my phone locally via trade with an individual) is NOT eligible for Square Trade. Good info to know.
t3chn0s1s said:
Good question, I will call them and find out and report back.
EDIT: Ok, here's what I found out. You can't buy the insurance through Costco unless you buy the phone from them. The sales rep did advise me about Square Trade - its $129 he said... but when I checked out their site I found you have to either buy it from a retailer or via eBay. (via retailer the cost is a flat fee of $125 or $6.99 per month for a 2 year plan) Someone like me (who got my phone locally via trade with an individual) is NOT eligible for Square Trade. Good info to know.
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If you sign up on square trades Facebook page they send you coupons weekly for up to 50% off the price. I get coupons sent to me all the time.
Sent from my LG-E980 using xda premium
But Costco has a deal with Square Trade for the $25 deductible. And I believe you get device replacements from Costco on the spot. The deal is different from teh Costco website.
Purchase your phones at Costco, there are nothing but pros and no cons I can think of.
So, it turns out the repair center didn't have the parts to fix my One so they were holding it for the materials. Today, I finally got an email that it's done and will be shipping out shortly. I must say, this whole process wasn't TOO excruciating. Thank God I keep a back up phone! So, I would imagine if they had had the parts on hand it probably would have been fixed and sent back out last week. I'm finally glad this whole thing is almost over.
It took a little while but the FedEx tracking number that HTC provided is now active and my device should be back to me by Tuesday. I just hope and pray nothing goes wrong in transit. I will post again when I have it. Overall I'm pretty pleased with the speed at which this repair was processed and completed. Someone else said theirs took about 10 days & I'm assuming they didn't have to wait for the parts to come in like I did.
Good informational thread. Thanks.
Sent from my HTC One using Tapatalk 4 Beta
Well if something like this happened to me I would have just called and added the insurance back on it and then wait a couple weeks (maybe 2-6) and then just say my phone got stolen/lost, pay the deductible and get a new one. Either send the broken one to HTC to fix or sell kit broken
Repair
Hi, please update us on how your repair was. I just sent my HTC One due to yellow spot on the corner and dead pixels. Worried about how well they handle the phones. I just wanna know how is your new screen and is there any new damage to the phone? Scratches? Thanks.
stefan.buddle said:
Well if something like this happened to me I would have just called and added the insurance back on it and then wait a couple weeks (maybe 2-6) and then just say my phone got stolen/lost, pay the deductible and get a new one. Either send the broken one to HTC to fix or sell kit broken
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I tried that bro. Because I didn't buy it from AT&T they wouldn't let me add the insurance back. Hello, that was the first thing I thought to do!!!!! ( I did say that in the OP) LOL
Also, the deductible to replace it is $200. To fix it was $180. Ultimately I would have rather paid the $200 and not have to wait for the repair but $180 is still cheaper.
Sent from my Nexus 7
rg8rc18 said:
Hi, please update us on how your repair was. I just sent my HTC One due to yellow spot on the corner and dead pixels. Worried about how well they handle the phones. I just wanna know how is your new screen and is there any new damage to the phone? Scratches? Thanks.
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I am supposed to get my One tomorrow so will certainly report back with the results. Other than the damaged display the body was MINT so I too am concerned with any scratches, etc on the body. Will, post again when I have it.
Sent from my Nexus 7
Got my One back today. It's MINT! The display is PERFECT and the body is unscathed. My dumbass forgot to take out my SIM tray and when I got it back it HAS NO SIM TRAY. I called a couple AT&T stores... none have one. One of the AT&T reps gave me the # for the local AT&T warranty repair shop so I called them but they don't have one either. HTC is sending me replacement SIM tray FREE but via UPS ground. So I ordered one off eBay. Hopefully I have it by Thursday or Friday.
EDIT: I asked HTC if I could PAY to expedite the shipping of the SIM tray and they said 'no'. They would only send it via UPS ground (for no fee). Word to the wise: Learn from my error and REMOVE YOUR SIM TRAY if you're sending your device in for repair. HTC will remove it and NOT replace it prior to sending it back to you.
t3chn0s1s said:
Got my One back today. It's MINT! The display is PERFECT and the body is unscathed. My dumbass forgot to take out my SIM tray and when I got it back it HAS NO SIM TRAY. I called a couple AT&T stores... none have one. One of the AT&T reps gave me the # for the local AT&T warranty repair shop so I called them but they don't have one either. HTC is sending me replacement SIM tray FREE but via UPS ground. So I ordered one off eBay. Hopefully I have it by Thursday or Friday.
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Thank you for the update!! Glad everything worked out perfectly. Now can't wait for mine to come back.
rg8rc18 said:
Thank you for the update!! Glad everything worked out perfectly. Now can't wait for mine to come back.
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I trust you removed your SIM tray?
Sent from my Nexus 7
t3chn0s1s said:
I trust you removed your SIM tray?
Sent from my Nexus 7
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Yes. Lol. I was actually thinking of leaving it too but ended up removing it.
rg8rc18 said:
Yes. Lol. I was actually thinking of leaving it too but ended up removing it.
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Smart move. I am SO completely moronic. I don't know how I didn't get that out of this following paragraph that was included in the initial repair email from HTC:
Remember to remove any accessories from the phone - such as the battery, SIM card, storage card, SIM cover and/or battery cover (Note: some of these parts cannot be removed from all devices - please check our support site if you are uncertain). Please also backup any important information you will want to keep before shipping your phone.
LOL, SMH