So I just got my awesome new galaxy note I have had it for about a week.. So my neice gets ahold of it while im not around and decided to tear off the "black sticker" aka wi-fi bluetooth antennae completely off... I have att's mobile insurance but I just noticed the Deductible is 199 dollars.. and that is just ridiculous tbh. So I am wondering If anyone has any suggestions what to do from here. Goto the att store and beg for mercy? i've have been with them for over a decade maybe I can walk out with a new Note? or do I have to be sketchy and send my note to gazelle get 211 file a claim saying the device was stolen pay att with the gazelle cash lmao..
FrostedFlames said:
So I just got my awesome new galaxy note I have had it for about a week.. So my neice gets ahold of it while im not around and decided to tear off the "black sticker" aka wi-fi bluetooth antennae completely off... I have att's mobile insurance but I just noticed the Deductible is 199 dollars.. and that is just ridiculous tbh. So I am wondering If anyone has any suggestions what to do from here. Goto the att store and beg for mercy? i've have been with them for over a decade maybe I can walk out with a new Note? or do I have to be sketchy and send my note to gazelle get 211 file a claim saying the device was stolen pay att with the gazelle cash lmao..
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what antenna? the nfc one of the battery cover?
ManelScout4Life said:
what antenna? the nfc one of the battery cover?
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The one on the left of the camera/sim card right of the power button on the back panel it was a black sticker
This sucks I mean Is there anyplace I could just buy the sticker take the phone apart and put a new one in im sure it would be cheaper that 199$ =[ TODAY IS MY BIRTHDAY TOO lol.
Did you take the back panel off? The stickers are usually warranty related so it may be a hard fight. Maybe just send it to a repair service? Might be cheaper then the deductible.
Sent from my SAMSUNG-SGH-I717 using xda premium
cjsspape said:
Did you take the back panel off? The stickers are usually warranty related so it may be a hard fight. Maybe just send it to a repair service? Might be cheaper then the deductible.
Sent from my SAMSUNG-SGH-I717 using xda premium
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No I never took apart the phone just the battery cover then 5 year old tore it off lol.
If you're talking about the antenna that is fixed to the back cover, just buy a new back cover from Samsung, they are only $10.00 plus shipping and come with the antenna attached.
I bought a blue back cover to put on my white phone, however it didn't look as good as I thought it would.
^^^ +1, that is the NFC antenna, which you likely don't even use. But if you want to replace it, $9.99:
http://www.samsung.com/us/mobile/cell-phones-accessories/ETC-717BSCBSTD
No If i could post a diagram I would but i cant unitll ten posts It is the sticker on the back of the phone not the cover right next to the power button. It is my antennae for sure I just cant find any where to buy it seems I will just roll with a wifi and bluetoothless note =[ happy birthday me.
FrostedFlames said:
No If i could post a diagram I would but i cant unitll ten posts It is the sticker on the back of the phone not the cover right next to the power button. It is my antennae for sure I just cant find any where to buy it seems I will just roll with a wifi and bluetoothless note =[ happy birthday me.
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http://www.engadget.com/2012/01/20/samsung-galaxy-note-for-atandt-passes-through-the-fcc/
I see where you mean now, but still don't see how that was accessible with just the cover being off without a screwdriver. And not sure what you mean by "sticker". Either way, 5 year olds are damn destructive.
The area is covered by a semi hard black plastic sticker. Still how a 5 yr old got their finger under there...wow
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
jpeg42 said:
http://www.engadget.com/2012/01/20/samsung-galaxy-note-for-atandt-passes-through-the-fcc/
I see where you mean now, but still don't see how that was accessible with just the cover being off without a screwdriver. And not sure what you mean by "sticker". Either way, 5 year olds are damn destructive.
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Its just out in the open take the cover off and its a retangular sticker
knoxster said:
The area is covered by a semi hard black plastic sticker. Still how a 5 yr old got their finger under there...wow
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
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Yup I was swapping out my sim cards and I got pulled away from my desk I came back to her with it I guess she was trying to help me...
It seems I am screwed, unless there is somewhere that sells this peice or I could try my gazzelle idea maybe they wont notice it missing X-D because this pretty much sucks I mean 4g is fast but idk. if anyone has any suggestions. Man AT&T is retarded I want to cancel the insurance but it is sort of usefull if it breaks it wont be 500+ to get a new phone but still 199 =[
ouch........sorry to hear that.......g
Take your neice with you to an att corporate store. Hopefully between a cute 5 year old in your arms and your length of service through att you can get the store manager to sympathise with you.
Its important to go to a corporate location. Corporate store managers seem to be more willing to work with you than a normal store manager. Perhaps they can't or won't be repremanded as much? That's what I've noticed in my area though.
Sent from my SAMSUNG-SGH-I717 using xda premium
Just tell them you were swapping your SD card out when the damn "sticker-thing" just popped right off. Then, ask them nicely to replace your "lemon of a device."
/done
paleh0rse said:
Just tell them you were swapping your SD card out when the damn "sticker-thing" just popped right off. Then, ask them nicely to replace your "lemon of a device."
/done
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Haha. I am about to, I was also thinking maybe do something software related to break it then just say its all software =D I found the back part of the phone the read housing that has the atennae on it If I end up stuck with this device then I'll just pick one up and swap it out bleh http://www.globaldirectparts.com/Samsung-Galaxy-Note-SGH-I717-Rear-Housing-p/smsng6113840.htm
jpoirier587 said:
Its important to go to a corporate location. Corporate store managers seem to be more willing to work with you than a normal store manager. Perhaps they can't or won't be repremanded as much? That's what I've noticed in my area though.
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This is true for me too. Once I had a brainfart and forgot to turn off my phone when I crossed the border and in four hours I racked up a $349 international data bill. I went to a corporate store to discuss it, and the manager wrote all of it off. I have been at&t since 1980.
Okay. Stick sticker back on phone call Samsung and tell them someTHINGS things not right. DO NOT MENTION THE FIVE YEARLD TEARING OFF ANTENA. Go through the motions of restoring the device. When nothing works they will pay for Shipping and have it back in a week.... FREE.
Year free warranty manufacture defect. Go through Samsung.
Sent from my SAMSUNG-SGH-I717 using xda premium
Related
Got the note today, but my back door won't close due to 2 prongs being molded incorrectly...grr
I would call AT&T and tell them. See if they can next day day air you a new one.
This has got to be the worst one I've heard all day.
phoenixdude24 said:
Got the note today, but my back door won't close due to 2 prongs being molded incorrectly...grr
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That sucks!
I would head up to the ATT store and get them to trade the back for one off their phone.
droidal said:
That sucks!
I would head up to the ATT store and get them to trade the back for one off their phone.
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I would too. I'd give them a call first and then drive to the nearest AT&T store to demand an exchange. I'm sure they've got their supply already.
droidal said:
That sucks!
I would head up to the ATT store and get them to trade the back for one off their phone.
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I tried that but the store i went to had 0 notes, and said even if they had one they couldn't do a swap...
So at&t says they can't ship me just a battery door and has to send me a replacement phone, but they won't ship out the replacement until I agree to pay the full price again (692$ after taxes) and then they'll refund me the first total in about 2 weeks after they've received the first phone back. I'm not paying 700$ for a new battery door, this is asinine...
at this point, manage with the broken one and order one for about 13$ online to save yourself the hassle of the payments and refunds. Thats absurd though.
phoenixdude24 said:
So at&t says they can't ship me just a battery door and has to send me a replacement phone, but they won't ship out the replacement until I agree to pay the full price again (692$ after taxes) and then they'll refund me the first total in about 2 weeks after they've received the first phone back. I'm not paying 700$ for a new battery door, this is asinine...
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not the best option but you could just get one of them flip cases that best buy is giving out with pre-orderes, i believe i read those are a back with the flip cover attached.
valleng said:
at this point, manage with the broken one and order one for about 13$ online to save yourself the hassle of the payments and refunds. Thats absurd though.
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I thought of that, but it seems ridiculous that I spent almost 700 bucks and I can't get a complete phone...
phoenixdude24 said:
So at&t says they can't ship me just a battery door and has to send me a replacement phone, but they won't ship out the replacement until I agree to pay the full price again (692$ after taxes) and then they'll refund me the first total in about 2 weeks after they've received the first phone back. I'm not paying 700$ for a new battery door, this is asinine...
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Just do that. Its normal procedure. Sorry to hear that.
gordec said:
Just do that. Its normal procedure. Sorry to hear that.
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I don't exactly have 700$ to play with until at&t decides to give it back...
phoenixdude24 said:
I thought of that, but it seems ridiculous that I spent almost 700 bucks and I can't get a complete phone...
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Oh I hear you. But some times you just gotta deal. I wouldn't give them another 700 because they messed up either. Just convince yourself you want a battery cover thats a different color so that way you'd have to order it !
I bought an Atrix last year that had a problem with the speaker and I went to the ATT store and they swapped it out right away. They won't just take care of you?
Is it the bottom tabs? They are bigger and are supposed to go in first. If not maybe try an x-acto knife to trim the tabs to the correct spec. Both of mine came in perfect.
macked said:
I bought an Atrix last year that had a problem with the speaker and I went to the ATT store and they swapped it out right away. They won't just take care of you?
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I tried that first but the 2 stores I went to didn't have any notes to swap. The first had no notes and the seconds were all preordered. I called Samsung and they were more helpful but can't do anything until its officially released on Sunday.
Call att warranty support, not sales
I think it is 1-801-1101
Or just manage until Sunday and go in person to an att store and swap it
phoenixdude24 said:
I tried that first but the 2 stores I went to didn't have any notes to swap. The first had no notes and the seconds were all preordered. I called Samsung and they were more helpful but can't do anything until its officially released on Sunday.
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Sent from my SAMSUNG-SGH-I727 using XDA App
doesn't sound right. This is what I did when my Samsung Infuse failed.
1) in a pleasant manor...went straight to the at&t store and had them deal with it as a "warranty" issue. They actually called the support line and told them that yes, the phone had issues. I just had to get on the line at the AT&T store and agree to the legal jargon.
2) They sent me a new phone (no battery, etc.) with a return box and if they didn't get my broken one back within a certain amount of time (2 weeks??? can't remember) they THEN would charge me for a full phone.
Point is get the local AT&T store employees to support your cause. That shouldn't be a problem.
Just wait till sunday and then go to store.they wil exchange it or give u new back plate.dont buy it from ebay ur nfc wont work.dont feel bad mine was left at front door and it was raining and the whole box was wet.luckly no water on phone.
mintu123 said:
Just wait till sunday and then go to store.they wil exchange it or give u new back plate.dont buy it from ebay ur nfc wont work.dont feel bad mine was left at front door and it was raining and the whole box was wet.luckly no water on phone.
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This phone doesnt have nfc..
Hi All,
I just wanted to give everyone a heads up about making claims to Assurion.
TL-DR
Make sure to verify the hardware is fully in tact when getting an Assurion claim. Report even the slightest defect.
I dropped my phone about 3 weeks ago. Bummer. I got my "Like New" Assurion replacement. I immediately noticed the battery door didn't seem to fit well on the replacement, and would come unclipped very easily; sometimes when pulling out of my pouch. I shrugged it off as a problem with the door itself from opening and re-closing during the S-Off process, and just planned to buy a new door.
After flashing ROMs, S-Offing, etc, I noticed the door fit perfectly on the original as I was migrating all the data from the device (door was on because WiFi wouldn't connect otherwise). Hmmmmm.
I closely looked at the two devices, and noticed a very very small bulge coming from underneath the red cover that holds the battery. The bulge is so small, it almost seems too small to cause any problems, but it is.
I called Assurion, and they told me that if I had called in sooner, they'd send a replacement, but because I was outside of my 7 day window, they would not send a replacement.
I spoke to a supervisor (before I had my morning coffee; bad idea) and laid into him. He snapped back a bit that I should have let him finish, and he'd override the policy and send me a new replacement without forcing me to make a new claim.
In closing, if you're going to make an Assurion claim, physically inspect the device very carefully and report the smallest of problems you may find, even if you can't find the cause or think you may be imagining it.
Something interesting I noticed is that the new device did not have the VOID sticker on the screw, because I was thinking about swapping the back from the old phone to the new one. They may not have noticed, but I didn't want to chance it. The good news is now, if I have to replace a screen or something, the missing VOID sticker means I can replace the parts and they won't know I was tinkering inside .
Hope this helps someone avoid future frustration.
When I was having my OG Droid replaced, they kept sending me refurb ones that had literally TON of dust under the glass (I literally could not use it outside because of how much dust it was, you couldn't see the screen). I went through like 6 of them before they just sent me a new D2G.
I highly recommend being anal as HELL when you get a refurb from them.
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
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I had the same issue with returning my brother's dumbphone. They said they had not received the phone and charged the account $519. Luckily I had held on to the proof of shipment. Two months later and after my account had been suspended twice for not paying the balance they corrected the error.
Sent from my RezAwesome S-Off running Scott's CleanROM 4.5
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
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Thank you very much. I hadn't thought about that. I'll be sure to get proof of shipment from the post office.
Cheers!
Asurion DROPPED me from my insurance saying I filed too many claims in a year, when in fact they were on different phones and 14 months apart. I called Verizon and Asurion, they realized they misappropriated a claim I made for my mom on her DInc2 that my baby brother decided needed a bath. They said I should have used all of her information on the claim, I told them no because it asked for the account holder info which is in fact ME.
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
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so my screen is cracked because i dropped it. should i report it stolen? or just send it back? btw NEVER broke a phone before this one...
antp121 said:
so my screen is cracked because i dropped it. should i report it stolen? or just send it back? btw NEVER broke a phone before this one...
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Its the old "do as I say not as I do" its insurance fraud when in fact you still have the phone. You are lying to the insurance company..
PM sent..
Wait, WTF? They didn't send you a BNIB rezound? I busted my D2 back a year + ago and they sent out a BNIB. If I have to pay 100 bucks for a "deductible" they better send me a new one. not a refurb POS.
Well I am glad you all had GREAT experience with Assurion. I have had 1 bad experience and it ticked me off. Had a 32gb iPhone 4S. Notice the S there. Well long story short screen cracked, paid 200, got a new one sent to me. BNIB! Well I open it. Hmm something is not right here. Wait what is this? A iphone 4? Wheres my S. Wait theres more. There is a memory change? 16GB? Really? I called and the Support said that is the phone I had insured. NOOOOOOOOOOO SIR. Thats like using a strap on with the wife. Its just wrong! So I called Verizon thinking last resort ill argue with these guys. OMFG! Not only did they contact Assurion for me, but they gave me a 200 Credit on my account, and all I had to do was take the iPhone they sent me to a Verizon store and they replaced it with a 32GB iPhone 4S. Which needless to say I gave to my wife, for her sweet brand new REZOUND!! Never been happier!!
Get rid of Asurion
It is overpriced and refurbs suck! I use SquareTrade. If they cannot fix it, they give me full retail for it deposited right to my paypal.
And they are cheaper than Asurion
Weird they would send you a refurub.. My friends replacement from Asurion was brand new in box. Mine too.
zetsumeikuro said:
Weird they would send you a refurub.. My friends replacement from Asurion was brand new in box. Mine too.
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I think it depends on stock. I've received both. I had a work phone stolen and they sent me a BNIB. Same for my WinMo device that was broken by the case VZW sold me.
It's odd how they replace things. When the power button broke on my OG Droid they told me to just send the unit itself and nothing else. I got a refurbished in return. When I bricked my Incredible they sent me a brand new unit with all the accessories and everything.
Sent from my Transformer TF101 using Tapatalk 2
ProtectCell rocks...just sayin
sabwjawdjw said:
Well I am glad you all had GREAT experience with Assurion. I have had 1 bad experience and it ticked me off. Had a 32gb iPhone 4S. Notice the S there. Well long story short screen cracked, paid 200, got a new one sent to me. BNIB! Well I open it. Hmm something is not right here. Wait what is this? A iphone 4? Wheres my S. Wait theres more. There is a memory change? 16GB? Really? I called and the Support said that is the phone I had insured. NOOOOOOOOOOO SIR. Thats like using a strap on with the wife. Its just wrong! So I called Verizon thinking last resort ill argue with these guys. OMFG! Not only did they contact Assurion for me, but they gave me a 200 Credit on my account, and all I had to do was take the iPhone they sent me to a Verizon store and they replaced it with a 32GB iPhone 4S. Which needless to say I gave to my wife, for her sweet brand new REZOUND!! Never been happier!!
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Damn now that's good service on Verizon's part. But if the 4 had 32gb of memory, how the hell can you tell the 4 and 4s apart? It's the same phone with a new letter behind it and marked up price tag?
Sent from my ADR6425LVW using Tapatalk 2
Ok i never had a problem with asurion and I am still a noob but I got a custom rom! (4 bricks)finally learned enough to feel less noon. My point is this. All phones should be reported lost. You can keep the broke one and who knows, maybe you learn enough to fix it. I'm still kicking myself in the ass about the one I sent back for a black screen. I know exactly how to fix it now but I sent it back. Grrrrrr
Sent from my LG-P920 using xda premium
My phone was knocked off of my coffee table by the family poodle this morning... Really, the phone looks alright, only the bezel cracked (on the outside that is), however, 75% of my screen is now completely useless and won't respond to any touch... On the bright side, Square Trade is actually sending me a brand new one, but, for the next few days i'll be without a phone and that won't really work for me... So, is there any way to get my text forwarded to my tablet without setting anything up on my phone itself? Because it's impossible for me to get in and set any apps up. Or, do you guys know of any retail stores that sell micro sim to standard sim adapters so i can use one of my old phones?
Sorry to hear that, but here you go...
http://gizmodo.com/5539485/how-to-make-a-diy-micro-sim-to-sim-adapter
Google's a hell of a thing.
Any att cor store can also provide you with a regular sim and activate to use with an old device free of charge.
Sent from my LG-E970 using xda app-developers app
Digil said:
Sorry to hear that, but here you go...
http://gizmodo.com/5539485/how-to-make-a-diy-micro-sim-to-sim-adapter
Google's a hell of a thing.
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That looks genius haha but I can't find an exacto knife anywhere in my tools =/ looks like I'm headed to at&t ha thanks though! Good find!
Was there a deductible with SquareTrade?
johnbyebye said:
Was there a deductible with SquareTrade?
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25 bucks, not bad at all though when the warranty was only 99 bucks! Saving me about 136 bucks over my 2 year contract and not having to pay that god awful $200 deductible AT&T charges too. Plus, with our phone being so "rare" they're actually buying a brand new one and sending it to me! :good:
charleswesde said:
Any att cor store can also provide you with a regular sim and activate to use with an old device free of charge.
Sent from my LG-E970 using xda app-developers app
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Yeah i ended up doing that, too much work to make my own adapter haha
After 2 months of taking great care of my "naked" G2, it fell 3 feet off my nightstand onto the wood floor and shattered. The bottom part of the screen doesn't appear to work, which means I can't even enter my unlock code (swipe). I've submitted for a replacement with Asurion, but apparently they're on backorder and don't know when they will have any in stock...
I was under the impression they replace phones with new ones if they don't have refurb's in stock. I guess not anymore...
Anyone else replace their G2 with Asurion?
rockon83 said:
After 2 months of taking great care of my "naked" G2, it fell 3 feet off my nightstand onto the wood floor and shattered. The bottom part of the screen doesn't appear to work, which means I can't even enter my unlock code (swipe). I've submitted for a replacement with Asurion, but apparently they're on backorder and don't know when they will have any in stock...
I was under the impression they replace phones with new ones if they don't have refurb's in stock. I guess not anymore...
Anyone else replace their G2 with Asurion?
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Click to collapse
They should replace it with a new 1 if they don't have it in stock.
Try calling them again and see if you can get help from someone else.
Sent from my LG-G2 using XDA Premium 4 mobile app
eyeisdasteve said:
They should replace it with a new 1 if they don't have it in stock.
Try calling them again and see if you can get help from someone else.
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Click to collapse
Thanks for the tip - just called back. Apparently they have nothing in stock, are awaiting new G2's, and will notify me when they have a new one.
Although the same guy said that they don't give out refurbished phones, just new ones, so I don't know what to believe....
rockon83 said:
Thanks for the tip - just called back. Apparently they have nothing in stock, are awaiting new G2's, and will notify me when they have a new one.
Although the same guy said that they don't give out refurbished phones, just new ones, so I don't know what to believe....
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If they have a reconditioned device they will send those.
If they don't have reconditioned then they will send new 1's.
Unless they are out of stock completely. Which you will then have to wait until they have 1 or the other.
Sent from my LG-G2 using XDA Premium 4 mobile app
eyeisdasteve said:
If they have a reconditioned device they will send those.
If they don't have reconditioned then they will send new 1's.
Unless they are out of stock completely. Which you will then have to wait until they have 1 or the other.
Sent from my LG-G2 using XDA Premium 4 mobile app
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You could probably get them to give you a different device also. I believe they are obligated to provide a replacement device within 72 hours. I will look into where I read that before.
Sent from my LG-D800 using XDA Premium HD app
Intub8 said:
You could probably get them to give you a different device also. I believe they are obligated to provide a replacement device within 72 hours. I will look into where I read that before.
Sent from my LG-D800 using XDA Premium HD app
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You mean they force you to downgrade?
Sent from my LG-D801 using Tapatalk
shook187 said:
You mean they force you to downgrade?
Sent from my LG-D801 using Tapatalk
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Click to collapse
You could probably get a note 3 out of them.
Sent from my LG-D800 using XDA Premium HD app
Yes. If they don't have any reconditioned or new then they can send you a comparable model.
Sent from my LG-G2 using XDA Premium 4 mobile app
eyeisdasteve said:
Yes. If they don't have any reconditioned or new then they can send you a comparable model.
Sent from my LG-G2 using XDA Premium 4 mobile app
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Click to collapse
This is how I got my G2. Bought it on craigslist from some guy who broke the screen for $100. $99 deductible with Asurion and they sent me a brand spaking new G2 for $200 total (kept my verizon unlimited plan). I just sent the old broken one in, so maybe you'll be in luck
Hooray for insurance fraud! Oh wait.....
Sent from my VS980 4G using xda app-developers app
rockon83 said:
After 2 months of taking great care of my "naked" G2, it fell 3 feet off my nightstand onto the wood floor and shattered. The bottom part of the screen doesn't appear to work, which means I can't even enter my unlock code (swipe). I've submitted for a replacement with Asurion, but apparently they're on backorder and don't know when they will have any in stock...
I was under the impression they replace phones with new ones if they don't have refurb's in stock. I guess not anymore...
Anyone else replace their G2 with Asurion?
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Okay I was going to start a thread about this a few days ago but I didnt get around to it. My screen broke last week from a short fall and I went to verizon because my fiance was upgrading. Anyway, there were 2 people there at the counter who where complaining about this because they had filed a claim on their broken G2 screen and both of them told me they were gonna be on back order till around January or February....yeah im just as frustrated and the only replacements they might send is a Droid Max or MotoX. So the best solution Verizon is doing for this right now is sending in an order for a temp flip phone for our broken device till the devices can be replaced...but youll still be charged $20 a month for being a smartphone plan even though you currently dont have one. This sucks...
Edit: Here use this, download it from your computer and install it to your phone remotely so you can rotate your screen around if your having problems with half your screen like me. It might hold you over for a month or so longer.
https://play.google.com/store/apps/details?id=nl.fameit.rotate&hl=en
C. Replacement equipment may, at our option, be refurbished equipment or different equipment of like kind and quality.
Just remember the squeaky wheel gets the grease. cause a ruckus with both the insurance company and the carriers, their is no reason for the back order and demand a phone with the same specs or better.
curious as to why your going through asurion when its a year warranty on the phone
antawnm26 said:
curious as to why your going through asurion when its a year warranty on the phone
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I dropped mine on the freeway, i forgot it on top of my car and drove off lol. My screen cracked and it will not register my fingers to unlock also.I sent it into LG for repairs, it was 142 total. Plus my 10 dollar to ship it to LG facilities in texas. I'm getting it back by Saturday, says Fedex. I shipped it to them and they received it on November 22nd.. so about two weeks turn around.
I broke mine and called them. They told me to buy one and I'd get a reimburse check minus the deductible in a few weeks.
Sent from my VS980 4G using Tapatalk
So after speaking to Asurion yesterday and being told they have no idea when there will be more G2's in, I got an email from them last night that they have my phone ready to ship. Their web site was screwed up and not letting me continue, so I called and gave them the address and credit card info. The phone is out for delivery today....Damn.
@ Walter21026: Thanks for the tip. Tried installing from Google Play's website, not sure if it installed or not. Still shows lockscreen. Truth is, most of the touchscreen now seems to be useless. Thanks anyways.
@ antawnm26: I dropped the phone and cracked the screen. AFAIK, warranty is if something is defective, not if I am at fault for the screen being shattered.
Asurion Backorder
rockon83 said:
After 2 months of taking great care of my "naked" G2, it fell 3 feet off my nightstand onto the wood floor and shattered. The bottom part of the screen doesn't appear to work, which means I can't even enter my unlock code (swipe). I've submitted for a replacement with Asurion, but apparently they're on backorder and don't know when they will have any in stock...
I was under the impression they replace phones with new ones if they don't have refurb's in stock. I guess not anymore...
Anyone else replace their G2 with Asurion?
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Great questions!
We'd love to clear up the confusion for you. Our goal is to get you reconnected as quickly as possible by providing a like-for-like replacement. We do use both new and remanufactured phones in order to provide this service. Rest assured, all of our remanufactured phones use 100% OEM parts and come with a 12-month limited warranty. Your device will be replaced at no charge if it has a warranty failure during that time period. While we do operate from a separate set of inventory from your local store; like them, our inventory constantly changes. In the event your device is unavailable at the time of your claim, we will discuss the options available to you at that time.
We understand you have already been in contact with us regarding your claim. We welcome you to track the status of your claim at www.phoneclaim.com. We are also more than happy to assist you via email at [email protected].
We are here to help if you need us!
Thanks!
Asurion Social Media Team @AsurionCares
The white LG G2 on verizon seems to be still back ordered, with no ETA. Local verizon stores said they are out of stock as well. Not sure when they are coming back.
Long story short: I have a nice EVO LTE that is missing the back-top cover. I would just slap a case on it and be jolly, but this cover apparently has antennas in it.
When searching for a replacement on eBay, I found that the prices were either ~$20 OR they were ~$100!! What gives?
http://www.ebay.com/sch/i.html?_trk...&_nkw=evo+4g+lte+top+cover&_sacat=0&_from=R40
Sooo....does anyone have experience with buying new back covers? Why would the price be so insanely different for the same thing? Anything I should stay away from?
Thanks!
PS - I realize this is a question but it seems more fitting here. Feel free to chase me out with pitchforks and torches.
U can try aliexpress.com and ask the seller for antenna behind the top cover...
Be sure u have the right product and supplier. Just to be sure cuz its from china...
Fyi the price is right...
Sent from my EVO using Tapatalk 2
Do you still get a signal without the cover? Just curious.
You could always keep your eye on eBay for one that has a heavily damaged screen.
Also, did you try calling HTC to see if they sell it as a replacement part?
The antenna under the cover is for nfc
Sent from my EVO using Tapatalk
I might have one for ya. Where are you located? Wow, just realized this thread is almost 4 months old.
KEB64 said:
I might have one for ya. Where are you located? Wow, just realized this thread is almost 4 months old.
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Seems that he doesn't need it anymore, but I do! So badly!
The only problem is that I live in Mexico.
If only you could send it by normal postal service...