Hi all,
Updated my firmware a couple of weeks ago and all of a sudden my Nokia (Lumia 800) starts rebooting 3-4 times a day without me doing anything. It someitmes does it when I am in the iddle of writing an email or text!
Vodafone kindly replaced it for me, annoyingly I updated the firmware straightaway and it's doing the same again..
I want to ask if this has happened to others? Before or after the software update?
Did a quick search, but could not see anything specific to rebooting here, so apologies if there is a duplicate thread!
pratishk said:
Hi all,
Updated my firmware a couple of weeks ago and all of a sudden my Nokia (Lumia 800) starts rebooting 3-4 times a day without me doing anything. It someitmes does it when I am in the iddle of writing an email or text!
Vodafone kindly replaced it for me, annoyingly I updated the firmware straightaway and it's doing the same again..
I want to ask if this has happened to others? Before or after the software update?
Did a quick search, but could not see anything specific to rebooting here, so apologies if there is a duplicate thread!
Click to expand...
Click to collapse
No problem whatsoever on my no brand italian version. Some flaw within the Voda firmware? That would be pretty weird tho...
Versions?
pratishk... please post details of sw versions on your phone...
Your SIM card may be defective (sometimes there are gap between sim card and it's holder), try to replace it at operator office.
My micro SIM is the original coming from the carrier. It fits iphone and various micro SIM adaptor without any gap. On the contrary, the sim tray of Lumia 800 seem a little bit larger than the mirco SIM which displays gaps. Fortunately the spring system can still hold the SIM to firmly contact with the phone connector. Nokia should check the precise measurement of the SIM tray.
I had this issue with my girlfriends Lumia 800. After full battery discharge it would just not charge, turn on etc ... Phone was replaced and the new one worked fine and has been for 3 months. Luck of the draw me thinks !
Sent from my Lumia 800 using XDA Windows Phone 7 App
Hi all,
On Vodafone
L
OS 7740.16
Firmware 11451
Radio 1.6.00.24
Maybe it is just vodafone, one of their apps crashing..?
pratishk said:
Hi all,
On Vodafone
L
OS 7740.16
Firmware 11451
Radio 1.6.00.24
Maybe it is just vodafone, one of their apps crashing..?
Click to expand...
Click to collapse
Upgrade firmware to latest 15000 vodafone UK branded.
Mine has crashed and rebooted twice in the last month.
Mines been the same.
Its been fine until up to about last month when I upgraded the firmware to the latest version and I get days where it reboots 4/5 times a day. However, that said I have removed the sim card the other day and re-inserted it and its been fine so far.
Thanks guys, was worried about upgrading @kardus as that was what was causing the problem... Will upgrade and try the SIM card routine...
Sent from my Lumia 800 using Board Express
Related
Hi All,
Bought a SPV M3100 over a week ago (15th Aug) and got it unlocked using http://www.imei-check.co.uk/ straight away
Installed my O2 work sim in and had no problems recieving and making calls for over a week. However today I noticed the phone was just searching for an operator. Can not make or receive calls.
The original Orange sim works fine in the M3100 and so does my other O2 pay as you go sim. My work sim works fine in my other 2 nokia phones!
I have reset the phone both soft and hard
What is going on? Anyone have any ideas as i am very puzzled!
Thanks
BK
Just tried my work colleagues O2 sim which is just one number different to my phone number and the stupid thing is doing the same thing where it's just searching for a network!!!!!
Ahhhh. Someone please help.
My Pay as you go O2 sim works fine and for does the original O2 sim.
Thanks
BK
Panic over!!
Went into the phone network settings and changed the Network Selection to manual from Automatic. Then used the select button to choose "O2 - UK". The sim is now being recongnised and I have full reception again. Phew!
No idea why i suddenly have to do this out of the blue when it was working perfectly before.
BK
Oh Man! Just when I thought i had this thing sorted. It's failing to register on the O2 network again.
Anyone else having similar problems with unlocked SPV M3100's?
Bad_Karma said:
Oh Man! Just when I thought i had this thing sorted. It's failing to register on the O2 network again.
Anyone else having similar problems with unlocked SPV M3100's?
Click to expand...
Click to collapse
Please don't say this. My SPV M3100 will be here thursday.
I have my other pay as you go O2 sim in the m3100 at the moment and it working fine.
Therefore I am guessing the problem lies with my work contract O2 sim. I don't think it's tied in any way to the imei as I have tried the sim with multiple non work phones and it's fine.
I have read somewhere there may be issues with old 2g sim's i.e. 5 years old+ working in new 3g phones. I think mine was issued to me about 2000/2001.
Now all I need to do is workout how I am going to get the company I work for to issue me a new sim!
BK
Bad_Karma said:
Oh Man! Just when I thought i had this thing sorted. It's failing to register on the O2 network again.
Anyone else having similar problems with unlocked SPV M3100's?
Click to expand...
Click to collapse
I had similar problem as you are. My M3100 wouldn't hold onto O2 signal. Not sure if its the phone, the Orange Rom, the O2 sim card, imei check unlocking or what. Solved it by flashing the Dopod rom works near flawlessly now. Can't guarantee it'll work for you but it did for me.
I give up.
Managed to get me a brand new O2 sim from work and............ it still does not work im my unlocked Orange SPV M3100!!!!
Whats so bizarre is my Pay As You Go O2 sim works fine and my original work sim worked initially for a few days.
Going to test my work sim in another 3G phone.
If its the sim then I will try and find out what needs switching on/off. Failing this then it's either going to be ebay or see if I have enough courage to try a rom upgrade.
ROM upgrading is actually very easy. All you need to do is download the desired rom. Connect the phone over wired usb activesync & then just start the rom program & its just a matter of following the on screen instructions from there.
What you will find that once the upgrading starts it'll get to 6% or something like that & then it will stop & display error messages. Don't worry just exit the program with disconnecting the phone (infact don't touch the phone at all) & start again. You'll go through all the same screens as before but this time the update should load till it finished. Takes a good 15mins so be patient.
I'm running the Dopod rom on my M3100 & everything is pretty stable.
Thanks for the advise Zen123
I have since my last post upgraded the Radio rom to 1.16.00.00
Touching wood with my fingers crossed and my lucky rabbits foot in my pocket I have a network coverage on my work O2 sim for 2 whole days!!!!!
The device has been reset several times and I use the Tube daily so signal is lost and gained frequently.
I am however still not yet completely convinced the issue is fixed as I believe I had network coverage for approx 4-5 days with O2 after I originally unlocked it.
I'll update this thread after a week or 2.
BK
Hi,
just to prove you are not alone:
A guy i know using a Tango sim in Luxemburg bought an unlocked Vario II which worked fine with original T-Mobile sims as well as with his old prepaid Tango sim. But his new sim from Tango makes trouble as he can only receive calls but not call others.
Tango support assumed that new Roaming functions on the new sim caused conflicts with the Radio ROM which is 1.05.
He will make an update on 1.16 within the next days, I will report.
Hi Folks,
I was having the issue with my Vario II (on my 3rd Handset) where the phone enters standby and never wakes up until a soft reset.
When the 3rd handset arrived I decided to bite the bullet and go for WM Black and see if it made the handset any better. Unfortunately, as good as the new ROM (now on V2) is, it didnt solve my hanging issue.
The next thing I decided to do was change the radio ROM. I first went to the 1.38.10 and then to 1.38.11 and then to 1.27.00, as the later was decribed as being the most stable.
As you have probably guessed by now, the issue still plagues me....Even more so since the radio upgrades. The symptoms are as follows;
- Some calls I answer go silent after around 30 secs and I need to soft reset
- The phone can show full bars of signal but the phone diverts to answering machine
- When connecting to the internet, the icons shows as connecting but then drops to no signal (showing a !) then after a while will start to reconnect. Sometimes I need to soft reset to get the connection again
I am wondering if there is something else I am missing that could be causing the issue. I am using it today with no apps and still have the same issues as above plus the freezing issue.
Is there anything else I can change???? or am I just cursed?
Any help would be much appreciated.
Cheers and thanks in advance
Aidan
I would say, try your SIM card in a TOTALLY different phone (not just a different Hermes) As you would have to be fairly unlucky for it to happen with THREE seperate devices, especially with different ROMs also.
If there is a handset available to you that is either a tmobile or SIM unlocked.....give it a go.
mrvanx said:
I would say, try your SIM card in a TOTALLY different phone (not just a different Hermes) As you would have to be fairly unlucky for it to happen with THREE seperate devices, especially with different ROMs also.
If there is a handset available to you that is either a tmobile or SIM unlocked.....give it a go.
Click to expand...
Click to collapse
I belive it's your SIM card also..ask your provider to replae the SIM card for you. Just tell them your issues and it happened to three handset with the same SIM. I bet they will able to replace the SIM card without charge.
trashcan said:
I belive it's your SIM card also..ask your provider to replae the SIM card for you. Just tell them your issues and it happened to three handset with the same SIM. I bet they will able to replace the SIM card without charge.
Click to expand...
Click to collapse
Yep SIM cards cost JACK ALL to the providers. If they do charge you then thats gotta ring alarm bells!!!
Hanging on wake-up was my big disappointment when going from Vario I to Vario II.
It decreased after upgrading to WM6 (first black 1.2, now black 2.0). In my case the SPB mobile shell also did not seem to do the problem any good, probably because it starts the 'now' screen on wake-up.
I have not much software on my device and have very few hanging issues.
I work for a Cingular retailer, and I just signed my fathers business up. Someone had told me that the IMEI on the account had to match the phone on a 3g phone or the exact same symptoms you are seeing would occur. I confirmed it with my pop's business. the three people using 3g phones had serious problems with calls going to VM, not getting txts, and poor service in general. Once i fixed the serial numbers Cingular-side, everything was peachy. This happens to be my first post (longtimelurker) so if I'm full of ****, feel free to tell me. Check with your service provider and make sure they have the right IMEI on file. If not, you'll prolly have to go to a store to have a clerk fix it, but it'll be worth your trip if im right .
Hope I helped.
luggyman said:
I work for a Cingular retailer, and I just signed my fathers business up. Someone had told me that the IMEI on the account had to match the phone on a 3g phone or the exact same symptoms you are seeing would occur. I confirmed it with my pop's business. the three people using 3g phones had serious problems with calls going to VM, not getting txts, and poor service in general. Once i fixed the serial numbers Cingular-side, everything was peachy. This happens to be my first post (longtimelurker) so if I'm full of ****, feel free to tell me. Check with your service provider and make sure they have the right IMEI on file. If not, you'll prolly have to go to a store to have a clerk fix it, but it'll be worth your trip if im right .
Hope I helped.
Click to expand...
Click to collapse
I don't think IMEI is the issue here. I just signed up with Cingular and got a Motorola K1..but the SIM is a 3G sim. I simply pop that into my Hermes and it's been working for 2 month now without any issues. Another thing with Cingular...the IMEI on their database is automatically updated..it's not like you have a Motorola phone and switched the SIM to a SonyEricsson phone and still using the Motorola IMEI #....it will not work that way. In fact, all GSM providers will automatically update the IMEI in their system once the SIM is registered in their network. I can confirm that with my HTC tytn with the Cingular's online account. You can check the online account pretty much on what type of phone you current have. If I use the Motorola K1, the online account will be updated as unknow phone due to it's new I guess...but when I use the HTC tytn..it's automaticlly updated as HTC 8525...even I manually change the phone type to other phone...after couple minutes..I log back on and it will show the HTC 8525 again. Base on this, I am sure IMEI is not the issue here. One thing to note is that I did get that hanging on wake up when I have the SPB software installed.
i can concur about the IMEI... i havent changed my IMEI on my account since i had a sony ericsson a few years back... and i have no data problems.. i take that back, i had some when i first got the 8525, but then found out i needed the white 3G sim, since then it has been flawless.
Awaiting Sim
Thanks for all the advice. I tried the phone with someone elses sim card the other day and it seemed to behave itself. I am going to phone t-mobile and ask them for a replacement SIM.
Will let you know how I get on.
Cheers
Aidan
AGGGHHHH!
It doesnt get any better....
I just phoned T-Mobile and asked them for a replacement SIM to be sent out. The girl I spoke to said that she could order me a new SIM which would be out in between 1-3 days but she would have to disconnect my current SIM when the new one was despatched! This means no phone for this time, which I need for business
I asked whether I could phone for activation when the new SIM arrived but this she tells me is not possible.......AGGGGHHH!
She did suggest that I could pay 15quid for an 'interactive' swap over at a T-Mobile store but I have issues getting to a store during the week and they are then going to see that VM6 Black edition is on the phone!
Any suggestions?
aidanbree said:
It doesnt get any better....
I just phoned T-Mobile and asked them for a replacement SIM to be sent out. The girl I spoke to said that she could order me a new SIM which would be out in between 1-3 days but she would have to disconnect my current SIM when the new one was despatched! This means no phone for this time, which I need for business
I asked whether I could phone for activation when the new SIM arrived but this she tells me is not possible.......AGGGGHHH!
She did suggest that I could pay 15quid for an 'interactive' swap over at a T-Mobile store but I have issues getting to a store during the week and they are then going to see that VM6 Black edition is on the phone!
Any suggestions?
Click to expand...
Click to collapse
What the hell?!?! Thats bullcrap if ive ever heard it, when i got a replacment USIM from O2 my existing one worked until i called O2 to activate the new one? Maybe T-Mobile has a backwards way of provisioning them?! That sucks dude. Suggest you call them again (if you havent already got an order through) and do another request...you may hit the jackpot with a different operator?!
mrvanx said:
What the hell?!?! Thats bullcrap if ive ever heard it, when i got a replacment USIM from O2 my existing one worked until i called O2 to activate the new one? Maybe T-Mobile has a backwards way of provisioning them?! That sucks dude. Suggest you call them again (if you havent already got an order through) and do another request...you may hit the jackpot with a different operator?!
Click to expand...
Click to collapse
As far as I understand how GSM works...The T-Mobile lady is correct. You can't have the two SIMs having the same #, one has to be deactivated before the new one is active. But if you are sure the new SIM will get to you in a day or two, you can have them to schedule deactivation of the old SIM two days later, schedule the new SIM to be active in two days..the only donw time you have is probably a an hour or two if the timing is correct. If you are able to go to a T-mobile store for direct swap, you can get the new SIM working within an hour but they shouldn't be charging you $15 at the store even you have WM6 black on the phone becasue the phone is not faulty, the faulty part is the SIM and they should honor their warranty.
trashcan said:
As far as I understand how GSM works...The T-Mobile lady is correct. You can't have the two SIMs having the same #, one has to be deactivated before the new one is active. But if you are sure the new SIM will get to you in a day or two, you can have them to schedule deactivation of the old SIM two days later, schedule the new SIM to be active in two days..the only donw time you have is probably a an hour or two if the timing is correct. If you are able to go to a T-mobile store for direct swap, you can get the new SIM working within an hour but they shouldn't be charging you $15 at the store even you have WM6 black on the phone becasue the phone is not faulty, the faulty part is the SIM and they should honor their warranty.
Click to expand...
Click to collapse
Agreed on the warranty there dude.
O2 simply sent out a replacment USIM, obviously not activated yet. It arrived and i called them, they took the sim card number and said I should lose reception on my existing sim (it wasnt 3G ready) and thats when i should put the new one in, as soon as i lost reception i swapped and it was working (got the U symbol straight away).
I figure T-mobile would do the same?!?!
Bit the bullet yesterday and paid 15 quid for a new SIM card. It has made he haw difference. Still got major issues. The phone has no signal most of the time and even on the rare occasions when it does, the calls go to answerphone.
The signal shows an exclamation mark (!) and the only way I can get rid of it is to do a hard reset and it works for a couple of hour (or less). It is as though it is constantly in flight mode.
I’m having my Hermes now since January 2007. In the last months I was flashing a lot of different Roms and Radios, everything was okay until at about October or something like this.
In September 2007 I went to Egypt because of a business trip, I stayed there until end of February. When I left Austria, I had Edhaas SuperD-Lite and Radio 1.48.00 on my Hermes, both was running without any problems.
In Egypt I noticed that nobody from Austria was able to call me, I thought by myself this is because of some problems with the roaming.
When I came back to Austria end of February I was told from my friends that they couldn’t reach me always, very often they where connected to the mobile box. I noticed something similar, sometimes when I tried to make a phone call it was not possible. In all this cases my hermes showed me 100% net.
So I started to flash different Roms and Radios, I switched off HSDPA, I was setting the band from auto to GSM and so on. All this things were working for maybe one day, but that the problem started again. So I installed the officially HTC WM6 version including Radio and ExtRom without any software in addition, but again – the same. Finally I bought a prepaid sim card to test another sim, but still the same. My “old” sim card is working w/o problems in another phone.
Now I’m completely out of ideas what to do next (beside sending the phone to HTC).
Any ideas what else I could do?
Edit: I noticed now with my normal simcard in another phone again problems in sending a sms and making a phone call. I had to resend the sms 3 times before it worked, then I tried to make a phone call and it didn't work the first time. So maybe its my simcard too?
Hi Just wondering if anyone else has been having this issue.
Phone was working absolutly fine untill the portico update popped up (uk ee). update completed fine and phone restarted.
But since then i have been losing my signal totally, mostly when the phone goes into standby.
The only way to get it back was to restart the phone. I then phoned nokia support who asked me to do a hard reset. My phone then got stuck on the spinning cogs. after a few attempts of trying to soft reset i managed to get the phone to work but still same issue.
so then i phoned ee shop who said they would try flashing latest firmware and if that fails then they will send it away to service centre or replace.
so i decided i'd try flash it myself first using navifirm. Which i did using latest firmware. but still no luck.
so then finally before i take it to store i thought i'd try downgrade firmware and guess what...so far (fingers crossed) still got signal.
dont know if its just my phone but its ceratinly not happy with either the portico update or one of the other updates nokia bundled with it.
just thought i'd share my findings incase anyone else was having this issue.
edit: have just tried flashing a cv gb 1004 portico firmware as i didnt want to miss out on the new features and touchwood all seems to be well so far and no signal drops.
Hey
Yeah same here, upgraded last night all went fine, but today the signal has been up and down like a yoyo, also the battery is almost out !!! normally I would still have 50% left at this time of day, I just checked and I have 22% not great at all.
maybe the upgrade altered some settings ?
I will keep an eye on this for a day or so I think......
Having the exact same problems updated last night. How do I go about flashing back
Same here with my unlocked 920 since the Portico update, so it's not just the EE network. Mind you being as I always get a choppy signal at points maybe I shouldn't be so quick to judge.
FIX
Hi guys I have a fix for this issue, drop the highest connection speed down in your settings from 4G to 3G
Problem solved
Maggot82 said:
Hi guys I have a fix for this issue, drop the highest connection speed down in your settings from 4G to 3G
Problem solved
Click to expand...
Click to collapse
thanks maggot82
im using the gb.cv.1004 rom now and i believe though this has the portico update it does not have the same issues. i can not see an option for 4g in the network settings so this maybe why.
though ill wait untill others confirm this fix before i flash back to ee.1017 rom.
richard1978 said:
Having the exact same problems updated last night. How do I go about flashing back
Click to expand...
Click to collapse
richard i used this guide:
http://forums.wpcentral.com/nokia-l...after-reset-flash-process-defined-inside.html
Signal issues (ee) since portico update Lumia 920
Thanks to Maggot82. Received portico update, signal then dropping in and out all over the place. Went into settings/network, changed the defaulted option from 4G as the highest connection speed to 3G and now 5 bars of signal and constant.
Worked for me and certainly a less hassle route to try first before thinking to flash different updates to your phone.
Good job, ta.
Maggot82 said:
Hi guys I have a fix for this issue, drop the highest connection speed down in your settings from 4G to 3G
Problem solved
Click to expand...
Click to collapse
I had already done this but this issue seems to have resolved itself anyway.
no trouble guys, your welcome.
My 920 came preinstalled with Portico and I had no problems the first week or so. Since last week I have had two occasions where the phone has either restarted or just reinitialized the radio because it asked for the SIM-pin when I took it out of my pocket. And the days after that I noticed a few occasions where the signal was lost altogether for a minute or so.
My phone was set to 3G max speed from the start.
So, are there some radio-related issues with the Portico ROM? And is it Nokia's firmware or Microsoft's WP8 code?
Noppes123 said:
My 920 came preinstalled with Portico and I had no problems the first week or so. Since last week I have had two occasions where the phone has either restarted or just reinitialized the radio because it asked for the SIM-pin when I took it out of my pocket. And the days after that I noticed a few occasions where the signal was lost altogether for a minute or so.
My phone was set to 3G max speed from the start.
So, are there some radio-related issues with the Portico ROM? And is it Nokia's firmware or Microsoft's WP8 code?
Click to expand...
Click to collapse
i think there are some issues with the certain portico firmware. i have reflashed to ee uk 1017 and changed the setting from max 4g to max 3g and that resolved the signal dropping issue (thanks maggot).
however i have noticed that the signal is not as good as the gb.cv.1004 rom. so i dont think its a portico issue, more so that it may be the carrier related firmware updates that are causing issues.
not sure if the update was a full update
My OS version number and Firmware number has not changed since portico! the OS version number that I have is 8.0.9903.10 and the Firmware Revision # is 1232.2110.1244.3011. I know for fact that the Portico's FW version is meant to be 1232.5951.1249.0001 or higher, depending on region/network etc.
My phone has your symptoms, i.e calls drop out and very poor reception at times, plus, heating up massively and subsequently maximum 5-6 hours of battery life!
I have given numerious feedbacks to Nokia, but I guess I have to just go down the route of taking it to them to fix/change! mine was originally from Phones4U in UK (Sim free, which I found out that was locked to EE!), £35 to unlock and now on TescoMobile.
Could you please state your OS and Firmware versions, so we know that we are talking about the same release?
amowolves said:
Hi Just wondering if anyone else has been having this issue.
Phone was working absolutly fine untill the portico update popped up (uk ee). update completed fine and phone restarted.
But since then i have been losing my signal totally, mostly when the phone goes into standby.
The only way to get it back was to restart the phone. I then phoned nokia support who asked me to do a hard reset. My phone then got stuck on the spinning cogs. after a few attempts of trying to soft reset i managed to get the phone to work but still same issue.
so then i phoned ee shop who said they would try flashing latest firmware and if that fails then they will send it away to service centre or replace.
so i decided i'd try flash it myself first using navifirm. Which i did using latest firmware. but still no luck.
so then finally before i take it to store i thought i'd try downgrade firmware and guess what...so far (fingers crossed) still got signal.
dont know if its just my phone but its ceratinly not happy with either the portico update or one of the other updates nokia bundled with it.
just thought i'd share my findings incase anyone else was having this issue.
edit: have just tried flashing a cv gb 1004 portico firmware as i didnt want to miss out on the new features and touchwood all seems to be well so far and no signal drops.
Click to expand...
Click to collapse
I also noticed the problem and thinking of restore to see if problem still exist
New firmware available 1232.5957.1308.1 on Nokia Care Suite,Navifirm,etc.
uiqjirka said:
New firmware available 1232.5957.1308.1 on Nokia Care Suite,Navifirm,etc.
Click to expand...
Click to collapse
Any change log for it, or something like that?
that's only for Denmark and Sweden (Beta)
i have installed the portico update...and now i have only gprs connection for internet...can someone help me pls?
have try 4g and 3g connection..always the same...not help me
Same Issue
hasbai said:
i have installed the portico update...and now i have only gprs connection for internet...can someone help me pls?
have try 4g and 3g connection..always the same...not help me
Click to expand...
Click to collapse
Hi, did you solve this matter? I just installed Portico and the same problem, only 2G is working...
Thanks,
JJ
And this friends is what happens when you can't leave well enough alone and have to go to something other than stock. If it is not broken the why fix it?
Dear friends,
I recently bought an S9 Plus dual sim, SM-965F in my home country(Pakistan). Then I moved to U.K and bought Three 3 mobile sim. The sim works fine but there are issues with it.
First, Network signals are always low. I hardly get 1 to 2 bars. Only in center of towns it's 3 bars but still not full signal.
Second, when I install U.K based applications e.g, Three mobile app or Just eat, it keeps telling me that facility is not available in your county. Every app still thinks it's in Pakistan. I tried to change in Playstore, Accounts but not able to change country.
Third, the battery is draining like hell. Within 6 hrs I am dead from 100%. It bever happened like this in Pakistan but happening in U.K. I feel there is incompatibility issue.
Can anyone guide me, what should I do? I am thinking of flashing European firmware. Does anyone know compatible EU firmware which I can flash on this phone? Its unlocked and Dual Sim.
I have attached picture of my phones software info.
Please guide me further. Thank you