Wow! Check out this thread on the MotoDev forums:
http://community.developer.motorola...dition-Can-t-unlock-the-bootloader/td-p/23102
Apparently, a person got the Droid RAZR Dev Edition and when he tried to unlock it, it states the unlocking of the bootloader has been disabled!!!
Calling into support yields him no help other than to post into the dev forums. Doing that, he gets a response that they are in the process of updating their files to allow this.
Wow, Motorola. Way to screw the pooch AND your customers. That settles it. I'm done with them.
iBolski said:
Wow! Check out this thread on the MotoDev forums:
http://community.developer.motorola...dition-Can-t-unlock-the-bootloader/td-p/23102
Apparently, a person got the Droid RAZR Dev Edition and when he tried to unlock it, it states the unlocking of the bootloader has been disabled!!!
Calling into support yields him no help other than to post into the dev forums. Doing that, he gets a response that they are in the process of updating their files to allow this.
Wow, Motorola. Way to screw the pooch AND your customers. That settles it. I'm done with them.
Click to expand...
Click to collapse
They even had videos posted showing how it's done. Sad, but live and learn.
SMILE It's Not Illegal Yet
As much as I enjoy Moto's hardware it isn't special enough to deal with all the headache. I'll probably go with a Samsung phone next time, support a company that Apple can't stand lol. Thanks for this post iBolsky, it's sad how pathetic Motorola handles their business. It isn't that hard to understand, we want to unlock our bootloaders, warranty or not. A child can understand that, why not a multi billion dollar corporation?
That's crazy.
Sent from my MB870 using XDA App
Just got a message from the MotoDev Forum mod stating I violated a rule and my account has been set to read-only. The violation: condoning action against Motorola.
In this case, I was telling people how I filed a complaint against Motorola and that others should do the same if they felt that Motorola had resorted to bad business tactics.
Oh well...
iBolski said:
Just got a message from the MotoDev Forum mod stating I violated a rule and my account has been set to read-only. The violation: condoning action against Motorola.
In this case, I was telling people how I filed a complaint against Motorola and that others should do the same if they felt that Motorola had resorted to bad business tactics.
Oh well...
Click to expand...
Click to collapse
Create new account, on different computer. Then +1 your post
SMILE It's Not Illegal Yet
iBolski said:
Just got a message from the MotoDev Forum mod stating I violated a rule and my account has been set to read-only. The violation: condoning action against Motorola.
In this case, I was telling people how I filed a complaint against Motorola and that others should do the same if they felt that Motorola had resorted to bad business tactics.
Oh well...
Click to expand...
Click to collapse
Condoning action against Motorola? You stated what everyone should know.....If your unhappy there are ways to speak up about it.
Sent from my DROID X2 using Tapatalk
tkuligowski said:
Condoning action against Motorola? You stated what everyone should know.....If your unhappy there are ways to speak up about it.
Sent from my DROID X2 using Tapatalk
Click to expand...
Click to collapse
Yeah, but it's there in black and white about condoning any type of action against Motorola or it's employees. So, I did agree to their terms and conditions when I created my account, so I can't fight it.
No big loss to me. I won't be having a Moto device for much longer hopefully. At least, the X2 will be my FINAL device from them. That might be why they aren't responding to my requests in my current open support ticket.
The silence speaks louder than words. They just don't care about customers, or at least, me. That's fine with me. My business will go elsewhere and hopefully, others will follow suite. Of course, just watch. Now they'll try to bring a lawsuit against me for defaming them or causing them to lose business. Pfft!
after their bullshyt response to my email, i finally said screw them and used my upgrade for the samsung galaxy nexus. i've had it for a week and i'm giddy like a school kid. it's exactly the same environment that i had when i first got my og droid. unlocked and full of developers, mods, tweaks and roms. with my next upgrade in a few months, i'll be getting an htc phone for my wife to replace her x2. then i can happily proclaim i am a moto free household. i hope they fail miserably. any company willing to constantly screw over their customers deserves no business.
iBolski said:
Yeah, but it's there in black and white about condoning any type of action against Motorola or it's employees. So, I did agree to their terms and conditions when I created my account, so I can't fight it.
No big loss to me. I won't be having a Moto device for much longer hopefully. At least, the X2 will be my FINAL device from them. That might be why they aren't responding to my requests in my current open support ticket.
The silence speaks louder than words. They just don't care about customers, or at least, me. That's fine with me. My business will go elsewhere and hopefully, others will follow suite. Of course, just watch. Now they'll try to bring a lawsuit against me for defaming them or causing them to lose business. Pfft!
Click to expand...
Click to collapse
I found out I have an early upgrade promotion with $100 off a 4g phone so I'm thinking of getting the Rezound for 99.00. Its unlocked now and will be getting ICS. I actually really like my X2 but the locked bootloader is a killer. The biggest thing for me though is the 3g network optimization. I went from 3mg connection to 700kbs average. I like to use the phone for many multimedia purposes and Netflix and a slow connection don't mix.
Sent from my DROID X2 using Tapatalk
are we all really that surprised it can't be unlocked right out the box??
Sent from my DROID X2 using Tapatalk
iBolski said:
Yeah, but it's there in black and white about condoning any type of action against Motorola or it's employees. So, I did agree to their terms and conditions when I created my account, so I can't fight it.
No big loss to me. I won't be having a Moto device for much longer hopefully. At least, the X2 will be my FINAL device from them. That might be why they aren't responding to my requests in my current open support ticket.
The silence speaks louder than words. They just don't care about customers, or at least, me. That's fine with me. My business will go elsewhere and hopefully, others will follow suite. Of course, just watch. Now they'll try to bring a lawsuit against me for defaming them or causing them to lose business. Pfft!
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Click to collapse
I wish they would try... thats exactly the kind of attention this matter needs... I along with you pledge to never buy a Motorola product again. Be it cell phone or anything else ..
Sent from my MB870 using XDA App
ashclepdia said:
are we all really that surprised it can't be unlocked right out the box??
Sent from my DROID X2 using Tapatalk
Click to expand...
Click to collapse
That's the entire purpose of the phone though, so many other phones that aren't designed for development can be unlocked, and the one phone Moto says will be unlocked, still isn't. Maybe they will release an unlocked ota or tool like they have for htc or will for transformer prime, but people bought the phone with the promise of it being an unlocked phone. Maybe it is too much to ask to be unlockable out of the box, I don't really know, but Moto to me is some sneaky weirdo selling stuff out of a trench coat saying "this is what you want" but when you get home, you realize they've pulled a fast one. They ignore constant, multiple petitions, emails, pleads, and plain begging, and I for one would rather them just say, no we won't be unlocking the bootloader rather than have them pretend that it isnt an issue. They release these vague statments and make it seem like they want to unlock bootloaders, and place the blame elsewhere, but they are just as guilty as the carriers of denying the end user the rights to the phone that WE HAVE PURCHASED.
Sorry for the rant, Moto just frustrates me to no end.
And in no way was I trying to attack your statement Ash lol. Just throwing in my opinion.
CadenH said:
.
And in no way was I trying to attack your statement Ash lol. Just throwing in my opinion.
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its all good I understand lol
Sent from my DROID X2 using Tapatalk
For what it's worth, they re-instated my account. Here was my response to my getting locked out:
I've read the forum rules and I understand what I have done to violate them. However, I still feel strongly about what Motorola has done in regards to the unlocking of bootloaders.
I understand you are a moderator and you have rules you must ensure are being followed, and I hold no grudge against you or the other mods. But, I do have an issue with Motorola and their apparent lack of supporting us the customers.
In any case, I will refrain from any more postings about the BBB and leave that to other avenues that I have. I just feel that we as customers have a right to know why Motorola has completely ignored our requests on the status of the unlocked boot loaders which has never been honored except with the release of a new phone that is supposed to have an unlockable bootloader. However, reports are that even this phone, Droid RAZR Developer Edition, can't be unlocked right now. This just isn't good customer relations.
All we as customers are asking for is a status on where this situation stands, but we get nothing from Motorola.or from any of the avenues we have to express our issues, whether it be the support portal, this forum or twitter.
I do apologize for violating the rules of this forum and I will refrain from doing so in the future.
I will leave it up to you as to whether you wish to unlock my account or not and I will abide by whatever decision you make.
Sincerely,
Ivan Samuelson
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Click to collapse
I for one will never buy a Motorola product again. I got my son the galaxy nexus and as soon as I can I will get another phone and I will have my wife switch from her bionic. Motorola has lost my buisness for the future!
Travisdroidx2 said:
I for one will never buy a Motorola product again. I got my son the galaxy nexus and as soon as I can I will get another phone and I will have my wife switch from her bionic. Motorola has lost my buisness for the future!
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Click to collapse
Same here, unless they unlock their bootloaders for the X2 and other phones. Otherwise, I'm done.
Related
It has already been posted in a few of the other Moto Device forums but I figured I would share with my community. Breaking News on CNN.com is that Google plans to acquire Motorola Mobility for $12.5 Billion... Here's to hoping and wishing good things come if this all goes tru!!!!
Hopefully this means good things for us, but we may be a bit early to the party lol.
Sent from my DROID X2 using Tapatalk
Possibly, but hopefully not... Here is the latest as per mashable...
http://mashable.com/2011/08/15/google-motorola/
Sent from my DroidX²
Words cannot describe how happy this makes me.
Is it such a stretch to think that future phones from motorola, if this goes through, will be open source? That would be awesome!
Sent from my DROID X2 using XDA Premium App
It would be nice to think that they would unlock bootloaders and things of that nature but to be honest this is more of a patent grab. I would not be shocked to see them turn around and sell this to someone else after they get what they wanted from it.
So what do you think this means for us?
Hopefully getting rid of the awful motoblur, adding better long term support for devices, and UNLOCKED BOOTLOADER!!!!
What do you guys think we'll get out of this deal?
goudeyman95 said:
So what do you think this means for us?
Hopefully getting rid of the awful motoblur, adding better long term support for devices, and UNLOCKED BOOTLOADER!!!!
What do you guys think we'll get out of this deal?
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Click to collapse
I think this deal has been in the works for sometime. Yes, it's the patents, but Google needs a hardware company to call their own; Motorola has good hardware. I am confident that we will get unlocked bootloaders soon; and future stock upgrades of Android straight from Google.
The way Larry Page's blog post reads it is definitely a patent grab, but yes, Google needs a hardware manufacturer. Page states that Moto Mobility will continue to run as a separate company, but having Google as overseer of the goings on at Moto Mobility will definitely provide the dev community with much needed support, as long as the dev community applies the needed pressure...
Sent from my DroiX²
I guess my final email to them must have struck a nerve or something. I just received a phone call from Motorola on my cell phone.
The individual was very courteous and nice, so that was a plus. Now for the information so take this anyway you want. I myself am a little skeptical, but at least I got more information from them than what we've gotten at all.
For ICS, they are currently testing the X2 for issues and bugs. The evaluation is not just talking it over on whether it's worthy of ICS or not, but they have developers working on compiling, debugging and testing to ensure they get the ICS upgrade to work along with their applications. Unless they run into major issues, there should be an ICS upgrade some day. Just not sure when.
Also, he ensured me they are not dropping support for the X2.
As for the unlocked bootloaders, they are currently in talks/negotiations with the carriers and this is what is taking so long. They are also investigating how to implement it so as to help protect the users from security issues, including data security (PI, etc).
The Motorola representative apologized for not getting back to me with this information sooner, but he wanted me to be assured that Motorola DOES take its customer's complaints/issues seriously. I did explain to him how ASUS and HTC have already unlocked their bootloaders, and he said he understands, but Motorola takes security very seriously, especially when it comes to its customers.
In many ways, I can understand where he's coming from. Now, whether this is a canned response or not, who's to say. As he was speaking to me, it did not sound like he was reading from a script.
I at least appreciate the phone call. That was much better than an email back so that I could actually converse with the person who was very polite and helpful.
Now, I guess the only thing we can do is wait and see what happens. He stated also that the ICS update page WILL be updated once they have made a decision on whether ICS will come to the X2 or not. Until then, it will stay the way it is, which could be months as they are still compiling, testing and debugging.
I did ask him if they were actually trying to compile it on the X2 and he said "yes", so unless he's feeding me a line of BS, then this is a good sign.
So, at this point, I'm going to sit back and see what happens. If by the middle of the year at the latest, nothing comes of this, then it might be time to start hounding them again, with tact of course.
iBolski said:
I guess my final email to them must have struck a nerve or something. I just received a phone call from Motorola on my cell phone.
The individual was very courteous and nice, so that was a plus. Now for the information so take this anyway you want. I myself am a little skeptical, but at least I got more information from them than what we've gotten at all.
For ICS, they are currently testing the X2 for issues and bugs. The evaluation is not just talking it over on whether it's worthy of ICS or not, but they have developers working on compiling, debugging and testing to ensure they get the ICS upgrade to work along with their applications. Unless they run into major issues, there should be an ICS upgrade some day. Just not sure when.
Also, he ensured me they are not dropping support for the X2.
As for the unlocked bootloaders, they are currently in talks/negotiations with the carriers and this is what is taking so long. They are also investigating how to implement it so as to help protect the users from security issues, including data security (PI, etc).
The Motorola representative apologized for not getting back to me with this information sooner, but he wanted me to be assured that Motorola DOES take its customer's complaints/issues seriously. I did explain to him how ASUS and HTC have already unlocked their bootloaders, and he said he understands, but Motorola takes security very seriously, especially when it comes to its customers.
In many ways, I can understand where he's coming from. Now, whether this is a canned response or not, who's to say. As he was speaking to me, it did not sound like he was reading from a script.
I at least appreciate the phone call. That was much better than an email back so that I could actually converse with the person who was very polite and helpful.
Now, I guess the only thing we can do is wait and see what happens. He stated also that the ICS update page WILL be updated once they have made a decision on whether ICS will come to the X2 or not. Until then, it will stay the way it is, which could be months as they are still compiling, testing and debugging.
I did ask him if they were in the actually trying to compile it on the X2 and he said "yes", so unless he's feeding me a line of BS, then this is a good sign.
So, at this point, I'm going to sit back and see what happens. If by the middle of the year at the latest, nothing comes of this, then it might be time to start hounding them again, with tact of course.
Click to expand...
Click to collapse
i wonder if it's still too early to check the servers and see what can be dug up...
i've checked them every once in a while since the announcement of the X2 being in the "evaluation and planning" stage of the ICS update but haven't found anything. (i checked with 2.3.4 and 2.3.5 updates)
Thanks for the update that is very good to know! Maybe the first step to save customers.
Travisdroidx2 said:
Thanks for the update that is very good to know! Maybe the first step to save customers.
Click to expand...
Click to collapse
Let's hope so, Motorola needs to step up before all of their customers leave them in the dust. If that happens Google'll be moving on to buy a new company cause Motorola couldn't hold out.
Great news. Though it is certainly no promise or guarantee, it's a first, and I do mean first, step in the right direction. Could you forward me the email if I messaged you my gmail? and I don't mean because of my normal skeptic self. I would like to show it to a couple friends I have who also own the.x2.
theredvendetta said:
Great news. Though it is certainly no promise or guarantee, it's a first, and I do mean first, step in the right direction. Could you forward me the email if I messaged you my gmail? and I don't mean because of my normal skeptic self. I would like to show it to a couple friends I have who also own the.x2.
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Click to collapse
It was a phone call not email.
theredvendetta said:
Great news. Though it is certainly no promise or guarantee, it's a first, and I do mean first, step in the right direction. Could you forward me the email if I messaged you my gmail? and I don't mean because of my normal skeptic self. I would like to show it to a couple friends I have who also own the.x2.
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Click to collapse
Unfortunately (or fortunately depending on how you look at it), it wasn't an email. It was a phone call, so I really don't have a transcript of what was told to me. Of course, you can be rest assured, I'm no Melvin, so you have no worries about being Melvined!
Sounds good
That update certainly sounds good. Well better than planning & review, anyhow.
Ibolski I trust your word. You have been driving this hard for a while now and we appreciate your effort and your updates. I know you are no Melvin
Travisdroidx2 said:
Ibolski I trust your word. You have been driving this hard for a while now and we appreciate your effort and your updates. I know you are no Melvin
Click to expand...
Click to collapse
+1
Sent from my DROID X2 using XDA App
iBolski said:
Unfortunately (or fortunately depending on how you look at it), it wasn't an email. It was a phone call, so I really don't have a transcript of what was told to me. Of course, you can be rest assured, I'm no Melvin, so you have no worries about being Melvined!
Click to expand...
Click to collapse
whatever
u don't have a recording so ur lieing
lol j/k
you have put in more time then anyone else I've seen to make an effort to actually get Motorola to say or do ANYTHING. so it figures you would receive a call from someone over there.
let's just hope that it wasn't melvin who called ya Hahahaha
how freaking messed up would THAT be lol
thanks for keeping us updated on your efforts iBolski.
I guess we can pretty much officially call you our "representative" on the Motorola bootloader/ICS front. thanks again!
ashclepdia said:
whatever
I guess we can pretty much officially call you our "representative" on the Motorola bootloader/ICS front. thanks again!
Click to expand...
Click to collapse
Not sure if I want that title!
In any case, if/when I hear anything, I'll be sure to update everyone. For now, I guess we just hold tight and see what happens.
Devil's Advocate...
Very nice work bro! Being polite and yet slightly forceful will get you a very long way with large corporations. I did tech support for MSN, Kodak, and SONY and I can tell you that you WILL NOT get the best support if you are rude, forceful, abusive, and/or threatening. I understand that we can get frustrated with what we feel are broken promises. We are their customers and we do pay their salaries. But, at the same time, we must also understand that even though we feel we are many, and can really hurt them, we aren't and we cant. Their salaries will still be paid and their profit margins will be met. We can only politely demand that they answer our questions. Yes corporations break promises. Yes they screw the little guy over. Yes they make millions off us. But there are people behind those corporations. People the same as us. Bound by those same profit margins and salaries. WE MUST CONTINUE TO REACH OUT TO THEM AS PEOPLE! Not faceless money hungry machines. Enough with the hate. As hard as it is to stifle. I have been on the other side of the fence. I have been the tech and customer service rep getting cussed at for no reason and due to those experiences, I am now a MUCH more demanding consumer. The lesson I learned is this; kick, scream, cuss, *****, moan, and whine all you want, but it will get you no where in this life as a consumer. Ask for help, be polite, just like your mother taught you and you will get more out of people.
You can catch more flies with honey than with vinegar goes the old adage... And its an OLD adage for a reason.
iBolski, I commend you in your efforts. Thank you for taking the high road and trying a different approach!
All I can say is, I was about to give up hope and just call it a lost cause. I'm still not holding my breath, but I'll wait and hold off on that HTC Rezound. As it is, my upgrade isn't active yet, so I'd have to pay full price which is around $600. No way.
I went ahead and responded back in my support ticket, thanking them for the phone call and how I appreciated it. But, I also let them know that we as a community still expect an answer one way or the other on both issues and to not string us along and keep us in the dark.
I think I'll have a beer, or two, or three tonight...
iBolski said:
Unfortunately (or fortunately depending on how you look at it), it wasn't an email. It was a phone call, so I really don't have a transcript of what was told to me. Of course, you can be rest assured, I'm no Melvin, so you have no worries about being Melvined!
Click to expand...
Click to collapse
Lol my bad, not sure why I assumed it was an email. I agree, it it's a good thing they talked to you via the phone; shows that maybe they aren't afraid to face your frustration, whichis always a sign of good customer service, and if we're lucky, honesty.
No worries though, I wasn't doubting you, for I have no reason to. I've seen only good things from you
Ibolski you are the hero of the day sir. I've been following your progress with this situation and I'm glad you were so determined. I vote we ressurect a statue in your honor, or maybe just donate for all your hard work.
Sent from my MB870 using xda premium
CadenH said:
Ibolski you are the hero of the day sir. I've been following your progress with this situation and I'm glad you were so determined. I vote we ressurect a statue in your honor, or maybe just donate for all your hard work.
Sent from my MB870 using xda premium
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Click to collapse
Thanks, but let's hold off on any kudos until we see if this even amounts to a hill of beans. I'm just trying to get an answer to what we all want: the status of ICS on the X2 and unlocked bootloaders.
At least now I can relax and just let it simmer for awhile and see what happens.
Travisdroidx2 said:
Ibolski I trust your word. You have been driving this hard for a while now and we appreciate your effort and your updates. I know you are no Melvin
Click to expand...
Click to collapse
+1
Sent from my DROID X2 using xda premium
Ibolski - just wanted to add my thanks for all your efforts effectively on our behalf. Have you given any thought to perhaps setting up, say a twitter dx2/Moto specific account, that we in the community could follow which if the numbers are there could be powerful proof to motto that there really are a number of its customers that share your feelings on this matter. Sort of an extension of the unlock social media campaign. I for one would follow you if you set up such an account.
Again thanks for your efforts!!!
Sent from my MB870 using Tapatalk
I am intrigued that they contacted you via phone.
I think they are taking the actions that Asus and HTC has been implementing seriously, especially because of the fact that HTC does have now unlockable phones on Verizon...
ICS Is probably more of an inevitability at this point, but the unlocked bootloader I am quite surprised at actually being discussed...
[Note]: In order to combat the unprecedented amount of off-topic drivel in this thread (btw, kudos to the Droid X2 community, you are da best at this ) I am going to, as always, link new updates to the OP so that you may directly jump to relevant posts and ignore the noise. I am also going to update the title of the thread with the date of the latest update so that you guys may be able to keep up-to-date. Thanks! - Litetaker \m/
__________________________________________________
UPDATES SECTION:
7>> This is the final straw! Motorola had the nerve to give me an abysmal response to my BBB complaint, today. Read it and my rebuttal here:http://forum.xda-developers.com/showpost.php?p=26423420&postcount=287
7>> Just got off the phone and managed to snag a HTC Droid Incredible 2 replacement!!! > Here are the details!!!
It has been pure hell over the last 8 months with My Droid X2. I initially saw both the Dinc2 and the DX2 at the showroom when I was deciding between phones. Naively I chose DX2 because it has TWO cores . Bi-Hig mistake!!! I could've enjoyed 8 months of peace and bliss with that phone! Oh well, it is never too late! ^_^
It has been very nice AND encouraging to hang out with you guys! I wish you all luck in either making Moto do the right thing OR get VZW to bail you out like me!!! All the best and keep up the good fight!!! May you prevail!
Stay hungry. Stay foolish!!!
_____________________________________
6>> Giving up!!??? I am out of ideas! I don't know what else I can possibly do. I reaaaallly, re-he-heally wish to talk to an engineer at either Motorola or Verizon as they may give an honest explanation. But as of now, I dunno how to contact them and what more to do! Here are my thoughts.
5>> Major Update 4/4/2012:
I called Motorola Corporate office! My call went all the way up. The person said damn near nothing I haven't heard before! But the fight continues. I shall NOT rest till I get a god damn answer! Click here to see what happened.
4>> Major Update 4/3/2012 #2:
After sending a BBB complaint, emailing Moto and talking to an online customer care rep via live chat, I completed a full circle by calling customer care @ Motorola. So, far this has been the most productive and responsive action! Click here to see more details!
3>> Sort of Major Update 4/3/2012:
Okay. So, being impatient and all I didn't want to lay around while Motorola ignored me. So, I poked the beast with a stick eek:) and I chatted with a customer rep. Now, I'm waiting for a call from her "supervisor". Click here to read more!
2>> Minor Update 4/2/2012:
Not a single peep from Motorola. After sending them a direct email yesterday, I waited for 24 hours for them to reply. They said they will reply in 24 hours. So, far not a single peep! The nerve!
1>> UPDATE 4/1/2012:
Submitted an email to Motorola directly, reminding them that they have till 4/5/2012 to reply to the BBB complaint. Click to see the email!
0>> MAJOR EDIT 1: RESUBMITTED MY COMPLAINT
I resubmitted my complaint, since last time I didn't do it correctly. This time I filed it directly towards Motorola, Inc. Here it is!!!
Note: Old complaint removed as it is outdated, and mostly rehashed and improved upon in the new compliant.
***>> HOW TO FILE A BBB COMPLAINT TO MOTOROLA << Credits to iBolski!
__________________________________________________
ORIGINAL COMPLAINT:
I suggest as many people as possible do this. We really need to show up on Motorola's radar! And I really hope they do something...
Here is the complaint:
Complaint description:
Hi,
I am a disgruntled owner of a phone that Motorola feels is not worth their while anymore - the Droid X2. It is about 9 months since the phone was released and I purchased it in August. The device was plagued with issues. There are so many things wrong with it - music playback has major glitches and overall performance of the device is severely hampered. This is unacceptable given that it is a dual core phone and competitors have better products.
I would be okay if Motorola did something about it, like release updates to fix the problems or admit that the phone is faulty and that they will do their best to rectify the situation either by replacing a customer's device if it is faulty or by offering a different phone. The few updates Motorola released do so little to rectify the issues the phone has and neither did they own up to its faults.
Motorola has done almost nothing to rectify faults with the phone or improve their customer relations. For instance, I learned that Motorola claimed, in the past, that it would unlock the "Bootloaders" on its Android phones that would allow users greater flexibility to tinker with their devices and install 3rd party software developed by individual developers. Many competitors allow this on their devices, such as Samsung and HTC. This allows users to improve upon the phones faults, and circumvent issues by using custom builds of Android, called ROMs, hence making the device more useable. Despite Motorola's claim to unlocking the Bootloaders they never did it, citing Verizon Wireless's policies to be the reason. However, HTC also sells phones via Verizon but they managed to unlock the Bootloaders on their phones. This amounts to false advertizing for their short term benefit.
In contrast, I had better experience with Asus's customer support with regard to the Asus Transformer Prime. Not only did Asus own up and apologize for the faults of their device, the company also ensured that there is active support for it and maintained very good customer relations.
Furthermore, Motorola accepted a pledge that Google made many cellphone manufacturers take to ensure that they update as many phones as possible to the latest operating system, namely Ice Cream Sandwich (ICS) or Android 4.0. Motorola claimed they will update the software of their phones to ICS as long as it is within the 18 month window since ICS's release. The Droid X2 fits the bill, but recently they told another person who too filed a BBB complaint that they are NOT updating the Droid X2 to ICS. I call this a real slap in the face by Motorola to their customers - a true insult to an injury.
The reason I am upset with Motorola is that they have willingly crippled the hardware of this phone by locking the Bootloader. Then, the software that they install on the phone by default is sub par, causing this phone that has significant power to work sluggishly. Despite the heavy lock-down of the software, some 3rd party developers managed to build some custom flavors of Android, and it is only due to the effort of these people that I and many other owners of this device are able to live with it on a daily basis.
I was hoping to get ICS on this phone because I truly believe that it would solve many of its problems. The phone is capable too - it is dual core, has 512 MB of RAM. Even HTC is updating Incredible 2, which is a single core device, to ICS. Though Motorola is on its way to release an update for this device, it isn't ICS and hardly has any significant upgrades. Most likely, it is going to disable "root" access that so far allowed me and many other users respite! The only way I am able to survive with this phone is the work of 3rd party developers making great custom ROMs, something Motorola's developers can't seem to do at all!
If Motorola continues to display such poor public relations and turns a deaf ear to us, I am not interested in continuing business with them. I will definitely purchase a different brand phone next time!
Click to expand...
Click to collapse
Desired Settlement: Other
I request Motorola to do the following: They should firstly apologize for not testing their device thoroughly and ironing out the bugs before releasing it and for the poor customer relations and poor hardware support. Furthermore they should release ICS on this device, given that other phone manufacturers have pledged to release Android 4.0 on phones less powerful that this. I sincerely believe that this phone is capable of running Android 4.0 (ICS). Finally they should honor their claim and unlock the Bootloader on this phone. I honestly cannot understand why Motorola is unable to unlock the Bootloaders on their phones when HTC, who also sells phones via Verizon Wireless, is able to do so, since Motorola claims that it is due to Verizon that they are unable to unlock Bootloaders.
Unlocking Bootloaders is a very key issue and I want Motorola to answer this immediately. Why is it that HTC is allowed to unlock the Bootloaders on its devices but not Motorola, though both sell phones with Verizon? Is it that HTC is given special treatment or is it that Motorola is hiding the true reason from its customers? In any case, unlocking the Bootloaders allows 3rd party developers to build custom versions of Android hence rectifying bugs and glitches present in Motorola's own software that it releases for the phone and helps people support the phone long after its end of life. I don't mind voiding warranty on this device to unlock it, since it offers a more palatable alternative which is greater flexibility to improve the user experience on the phone beyond anything imaginable. This will help users enjoy their phones better and make better use of it and will also make customers more loyal to Motorola, since it shows that Motorola cares for its user base.
Motorola should also significantly reduce the number of devices they manufacture per year and focus more on quality than quantity. With fewer phones, Motorola will have ample time to develop, test and debug each phone and have enough time to develop quality software for their phones. Most of the problems with customers will immediately be solved if they follow this mantra since they will have less bugs and more time devoted to supporting each device, leading to happier customers. If you look at Apple, they make only 1 phone per year. Yet they sell the most phones every year. Clearly, quality is more important and it doesn't matter whether you launch 20 or 30 phones in a year. Also, by launching so many phones so quickly, Motorola is shooting itself in the foot by competing its own products against each other. Take for instance Droid Bionic and Droid Razr. They were released so close to each other making the sales of Droid Bionic plummet.
Despite the many foibles, Motorola phones do a few things exceptionally well - they have excellent call quality which is number 1 as at the end of the day all these devices are phones, and they have great build quality. But still, poor software and support is Motorola's Achilles heel. If they want me and other current Motorola customers to continue supporting their company, then they SHOULD step up and answer these issues and support their products better, by unlocking the Bootloaders, for instance. Otherwise, I and many other customers have no incentive in continuing business with a company that clearly doesn't care for its users.
Unless these issues are resolved, I am definitely purchasing a different branded phone next time, and will never return to Motorola, i.e. I will be a lost customer. It is up to you Motorola. Do you want me and many other customers to abandon you?
Sincerely,
A disgruntled Droid X2 user.
Click to expand...
Click to collapse
__________________________________________________
Guys, I urge as many of you as possible file a BBB complaint. It takes hardly 15-30 mins. Let us make a dent on Moto!
Awesome job. Hopefully, the more people complain, the more Moto and Verizon will have to answer less they wish to lose customers.
I've already tweeted to both that I'm looking for a new phone manufacturer and possibly, a new carrier.
I just might have to hand the torch over to you, now!
Can you post which Motorola you chose on the BBB's website? It seems that there are a ton of choices and I wouldn't want to pick one that no one's going to care to read. I will be filing a complaint as well. I bought this phone like 2 weeks after it came out and have had small issues ever since (until I learned that there are devs out there that care about the performance of a phone). Anyways, I'll be watching this for some direction. Thanks.
-David
unt0uchable said:
Can you post which Motorola you chose on the BBB's website? It seems that there are a ton of choices and I wouldn't want to pick one that no one's going to care to read. I will be filing a complaint as well. I bought this phone like 2 weeks after it came out and have had small issues ever since (until I learned that there are devs out there that care about the performance of a phone). Anyways, I'll be watching this for some direction. Thanks.
-David
Click to expand...
Click to collapse
First off, I updated the OP to include the actual Desired settlement. Secondly, BBB sent the complaint to the Business and waiting for a response by 31st March.
unt0uchable, I filed the complaint as for a cellphone or carrier. Then chose Verizon Wireless and then chose phone maker as Motorola. Apparently BBB sent the complaint to VZW :/
I hope VZW sends the complaint to Moto since it is they who really should respond but I really don't mind Verizon getting it either, since they too are major jackasses. But I suppose this is how BBB operates with regard to Cellphone complaints.
iBolski, how exactly did you file your complaint? I wanna know if what I did was right or wrong! Can you give the public link for your BBB complaint?
litetaker said:
First off, I updated the OP to include the actual Desired settlement. Secondly, BBB sent the complaint to the Business and waiting for a response by 31st March.
unt0uchable, I filed the complaint as for a cellphone or carrier. Then chose Verizon Wireless and then chose phone maker as Motorola. Apparently BBB sent the complaint to VZW :/
I hope VZW sends the complaint to Moto since it is they who really should respond but I really don't mind Verizon getting it either, since they too are major jackasses. But I suppose this is how BBB operates with regard to Cellphone complaints.
iBolski, how exactly did you file your complaint? I wanna know if what I did was right or wrong! Can you give the public link for your BBB complaint?
Click to expand...
Click to collapse
Mine went straight to Moto. I can't remember exactly how I filed it, but I don't remember filling it out with Verizon. Mine definitely went to Motorola though as that is who responded.
I feel we are going no where with this, the phone is listed for $49.99 on VZW's website. I feel they want to get rid of the stock they have and completely dump this phone. I'm getting my Galaxy Tab 10.1 back from my dad to enjoy CM9 on it. F*$# Motorola
---------- Post added at 01:52 PM ---------- Previous post was at 01:50 PM ----------
at least with Samsung we have a decent CWM Recovery!
I'll probably drop Motorola altogether and end getting some other brand when I can. Money is beyond tight right now. :-(
Sent from my DROID X2 using XDA
Sorry for being anti-kill-Moto here but I have yet to hear of a great computer/phone candidate on vzw that has great call reception- as good as our phone.
I just told Verizon that they have until April 28th To figure something out with this phone And it's lack of updates and lack of ability to modify or I'm going to cancel my Verizon Wireless account my Verizon fios account and every Verizon account I have associated. ...... And I will if they want test me. The money is not an issue with me it's the principle!
Sent from my MB870 using XDA
skwoodwiva said:
Sorry for being anti-kill-Moto here but I have yet to hear of a great computer/phone candidate on vzw that has great call reception- as good as our phone.
Click to expand...
Click to collapse
At this point, that doesn't matter to me. From the reviews I've read, both the galaxy nexus and the rezound have pretty good clarity on voice reception as well as good signal retention as well.
Sent from my DROID X2 using Tapatalk
Well I actually like the hardware. Just not to happy about the locked bootloader.
Got a Reply from Verizon
Well, I guess my BBB complaint may not have been as fruitful as iBolski's. I got a call from a guy at Verizon Wireless who talked to me on the phone for about 10 minutes. He acknowledged that my complaint highlighted the locked bootloader issue and the ICS update and said that he pretty much can't help it since Verizon is just the service provider. That sounds fair, and he did mention that the upcoming update may help solve some problems
Anyway, he suggested that since I addressed Motorola as well in the complaint, may be Motorola also got a copy of the BBB complaint. Nevertheless, irrespective of whether they got the complaint or not, I plan to file a new complaint specifically directed towards Motorola. One thing that did strike me in the phone call is that it didn't sound as if Verizon is holding back Moto from unlocking the bootloaders. The guy posed it as if it is in the hands of Motorola and it is up to them to give it or not... So, when I do file a complaint directed to Moto, I'll try highlighting this!
Cheers!
litetaker said:
Well, I guess my BBB complaint may not have been as fruitful as iBolski's. I got a call from a guy at Verizon Wireless who talked to me on the phone for about 10 minutes. He acknowledged that my complaint highlighted the locked bootloader issue and the ICS update and said that he pretty much can't help it since Verizon is just the service provider. That sounds fair, and he did mention that the upcoming update may help solve some problems
Anyway, he suggested that since I addressed Motorola as well in the complaint, may be Motorola also got a copy of the BBB complaint. Nevertheless, irrespective of whether they got the complaint or not, I plan to file a new complaint specifically directed towards Motorola. One thing that did strike me in the phone call is that it didn't sound as if Verizon is holding back Moto from unlocking the bootloaders. The guy posed it as if it is in the hands of Motorola and it is up to them to give it or not... So, when I do file a complaint directed to Moto, I'll try highlighting this!
Cheers!
Click to expand...
Click to collapse
thank you, sir! when you file the complaint too Motorola share how, sir cause i will follow suit
Sorry guys I might of missed something but where and to who are you sending these too? I would love to do the same. Great job by you guys taking steps to help.
Let's make a game of it: whoever can get Motorola and Verizon on the phone at the same time wins. I'd love to hear these explanations given in a conference call.
Here's how to file a complaint to Motorola
Travisdroidx2 said:
Sorry guys I might of missed something but where and to who are you sending these too? I would love to do the same. Great job by you guys taking steps to help.
Click to expand...
Click to collapse
Just go to the Better Business Bureau web site (http://www.bbb.org) and file a complaint (https://www.bbb.org/consumer-complaints/file-a-complaint/get-started)
When you get to the first screen asking about the business, you want to choose the following:
Is the business in US or Canada - Choose Yes
Your complaint involves a - choose cell phone or wireless carrier
Next, you won't see Motorola as a choice. On the right side of the page in the Help block, click on the search link to search for Motorola.
The first one (Motorola, Inc) is the one you want to select.
Next, a pop-up window will come up. Choose Headquarters as the office location. This is the information you should see for the choice you just made:
BBB of Chicago & Northern Illinois
330 N. Wabash, Ste. 2006
Chicago, IL 60611-7621
(312)832-0500
[email protected]
After that, you are on your way to file a complaint to Motorola. Remember, be civil but firm. Don't get nasty, don't make nasty threats but you can inform them that you will move on to other hardware if the issue isn't rectified. But, you don't want to name call, you don't want to curse. You want to be professional about it otherwise, they more than likely will not take your complaint seriously.
In any case, if other people want to file complaints, the instructions I outlined is the way I filed my complaint.
Good luck! Hopefully, everyone can make a difference and actually get Motorola to change their ways. At this point, even having an ICS release would be enough for me because at that point, CM9 could be compiled against a true ICS kernel as opposed to a GB kernel.
But, if no ICS comes, then unlock the bootloader. I guess for me, it doesn't matter. I'm moving on to another phone when my upgrade comes. I can't wait to get rid of this phone.
litetaker said:
Well, I guess my BBB complaint may not have been as fruitful as iBolski's. I got a call from a guy at Verizon Wireless who talked to me on the phone for about 10 minutes. He acknowledged that my complaint highlighted the locked bootloader issue and the ICS update and said that he pretty much can't help it since Verizon is just the service provider. That sounds fair, and he did mention that the upcoming update may help solve some problems
Anyway, he suggested that since I addressed Motorola as well in the complaint, may be Motorola also got a copy of the BBB complaint. Nevertheless, irrespective of whether they got the complaint or not, I plan to file a new complaint specifically directed towards Motorola. One thing that did strike me in the phone call is that it didn't sound as if Verizon is holding back Moto from unlocking the bootloaders. The guy posed it as if it is in the hands of Motorola and it is up to them to give it or not... So, when I do file a complaint directed to Moto, I'll try highlighting this!
Cheers!
Click to expand...
Click to collapse
Just got a call back a couple days ago and they basically said the same thing to me as well
Sent using XDA app from my abandoned DX2 running CM7. In dragonzkiller we trust ;p
Yeah. Next person to get a phone call I want a name and quotations. So we can trap them in this silly circle of finger pointing. But to me it has to be Motorola because HTC unlocked and verizon sells them...
whoa look at that....
Just decided I'm filling against Motorola today.
whoa look at that....
I may have to try this. I've been calling verizon and complaining 2-3 times a week. Yesterday I was offered some new LG elephant phone or something as a replacement because its an equivalent phone, when I asked for the specs and was told it had a 3.1" screen I started laughing and said "um no, that is not equivalent by 1.2" inches." Then she went and talked to a supervisor and offered me the Droid 3, which is somewhat tempting, but I told her I wouldn't do anything until I checked into it.
I'm starting to believe that as great as verizon's network is, that because of the restrictions and other things that they impose on the manufacturers, don't expect to get a phone that has gone through enough testing to be fully baked. I'm not sure it exists on verizon.
Then again maybe all us hackers just are asking to much, lol.
Operation #MotoBBB:
I really don't know how useful making a new petition at Change.org is going to do, given that OP MOSH didn't lead us anywhere. But I feel that this + the BBB complaint rally may take us somewhere. Because, for each new BBB complaint, Motorola receives a brand new complaint, a brand new email to reply to and each email they ignore, the more their ratings and ranking and reputation will be affected at BBB.
So, here is the new petition @Change.org:
https://www.change.org/petitions/mo...s-unlock-the-bootloaders?share_id=ZhoxoqVsuz&
The aim of the petition is to get an apology from Motorola and Verizon, get all our Bootloaders unlocked AND get all the devices released within 18 months of the ICS release date to be updated to ICS.
The aim of the BBB complaint is to submit a personal, one on one complaint to Motorola. The way this works is that Motorola will get an email detailing the complaint and they should respond to it within a month, else it will count negatively on their ratings at BBB. An XDA member named iBolski already did this and he got a very detailed response. So this seems to be effective.
Secondly, I and several other users at the Droid X2 forums have also filed a complaint. Though we didn't get a response yet, I feel that Motorola is taking its time as it wants to respond correctly. So, I feel that this is adding pressure to them. Nevertheless, the fact that they MUST respond, otherwise face consequences definitely means that if a sizeable number of people complain, they will be under severe pressure.
So far 9,279 people signed the OP MOSH petition. I can't imagine how much pressure this will cause if each person who signed that petition also filed a BBB complaint. So many BBB complaints in such a short time would firstly be a record and secondly will be a huge pressure on Motorola who HAVE to respond to each and everyone of them, else face consequences.
Therefore, I URGE you to file a BBB complaint, even if you Don't sign the petition. But please do sign the petition once you file a complaint since that way I will know how many of you guys filed a BBB complaint!
Attached is a template letter for filing for the BBB complaint AND instructions on how to do so!
May we prevail! Please do submit this thread as a news tip! The more people know about this, the stronger we get! If you want to follow my ongoing struggle with Motorola, go to: http://forum.xda-developers.com/showthread.php?t=1547632
Instructions to File BBB Complaint + Template Complaint
God speed!
P.S: Moderators, upon consulting with a few xda members I felt that this is NOT spamming as I am soliciting the help of members across several forums. Hence, please do not ban or in other ways punish me. If this is spam, kindly let me know, since I have done this for the first time and moreover, as can clearly be seen from the post I am bringing forth a genuine concern that needs me to post this across all Motorola android phone forums! Thank you for understanding.
FIRST !!... no really... seriously though.. I'm in <runs off to file the BBB complait and sign the petition>
daddymikey1975 said:
FIRST !!... no really... seriously though.. I'm in <runs off to file the BBB complait and sign the petition>
Click to expand...
Click to collapse
Thank you!
sounds like a plan, count me in.
litetaker said:
Thank you!
Click to expand...
Click to collapse
just finished.. lots of editing to make your letter work for me but I got it
Thanks for spearheading this operation.
I understand that you guys want an unlocked bootloader. I don't understand why you would buy a phone with a locked bootloader then complain that its locked? I also don't understand why you think motorola or Verizon is obligated to take any action?
Sent from my DROID RAZR using Tapatalk
iguanad said:
I understand that you guys want an unlocked bootloader. I don't understand why you would buy a phone with a locked bootloader then complain that its locked? I also don't understand why you think motorola or Verizon is obligated to take any action?
Sent from my DROID RAZR using Tapatalk
Click to expand...
Click to collapse
You kidding me?
They promise bootloader unlocked before they even release it...
I bought the phone cause of that, i would had buy another phone if it wasent for that....
Enviado desde mi XT910 usando Tapatalk
/SIGNED! Complaint filed. Power to the people and stuff!
iguanad said:
I understand that you guys want an unlocked bootloader. I don't understand why you would buy a phone with a locked bootloader then complain that its locked? I also don't understand why you think motorola or Verizon is obligated to take any action?
Sent from my DROID RAZR using Tapatalk
Click to expand...
Click to collapse
I don't understand why you're so complacent with a locked bootloader. Why do you drink the kool-aid like the rest of the sheeple ?
If you're not going to support this effort then go ahead and move along to another thread where your comments might be more welcome.
Have a wonderful day... toodles
daddymikey1975 said:
I don't understand why you're so complacent with a locked bootloader. Why do you drink the kool-aid like the rest of the sheeple ?
If you're not going to support this effort then go ahead and move along to another thread where your comments might be more welcome.
Have a wonderful day... toodles
Click to expand...
Click to collapse
You guys are so far THE most vocal Motorola phone community I have posted this info on! And I guess next comes DX2 but that is because we guys are burned out and are desperately in need of some good news!!! XD
litetaker said:
You guys are so far THE most vocal Motorola phone community I have posted this info on! And I guess next comes DX2 but that is because we guys are burned out and are desperately in need of some good news!!! XD
Click to expand...
Click to collapse
when a society sits on their tails instead of standing on their beliefs, well, it makes for a sore ass.. Stand for something, stand strong, fight to the death. If nothing else, you won't be bored. Maybe they'll at least tell us to STFU in which case we can still prove that we got their attention, right ?
---------- Post added at 10:13 PM ---------- Previous post was at 10:11 PM ----------
litetaker said:
You guys are so far THE most vocal Motorola phone community I have posted this info on! And I guess next comes DX2 but that is because we guys are burned out and are desperately in need of some good news!!! XD
Click to expand...
Click to collapse
OH.. don't forget the photon community either.. they would enjoy some unlocked bootloader love
daddymikey1975 said:
when a society sits on their tails instead of standing on their beliefs, well, it makes for a sore ass.. Stand for something, stand strong, fight to the death. If nothing else, you won't be bored. Maybe they'll at least tell us to STFU in which case we can still prove that we got their attention, right ?
---------- Post added at 10:13 PM ---------- Previous post was at 10:11 PM ----------
OH.. don't forget the photon community either.. they would enjoy some unlocked bootloader love
Click to expand...
Click to collapse
I'd like to thank this and the previous post, but I ran out of thanks for today! What the!? How am I limited to thank people? In real life I thank as much and as often as I can, so XDA you can learn a thing or two!
Anyway, if you are in anyway interested, or find yourself bored at some point of time, you can pop in and have a look at the ongoing fight I am having with Motorola! Today was a productive day in the fight! Check it out here: http://forum.xda-developers.com/showthread.php?t=1547632
PROTIP: The Better Business Bureau RARELY does ANYTHING about a company that pays their BBB dues. And you can bet your bippy that both Google and Motorola Mobility pay their BBB dues.
Who actually checks the rankings of the bbb!? They're just a self promoting business themselves, with no real power to pressure any business to make any changes. If you want to affect a business don't buy it's products.
Sent from my DROID RAZR using xda premium
Signed
Signed hope this works...
Sent from my DROID RAZR using XDA
Complaint filed after plenty of editing.
Guess we wait and see
Done
sRDennyCrane said:
PROTIP: The Better Business Bureau RARELY does ANYTHING about a company that pays their BBB dues. And you can bet your bippy that both Google and Motorola Mobility pay their BBB dues.
Click to expand...
Click to collapse
even if this is 100% true, we at least will have the satisfaction knowing that we're flooding them with email, snail mail, or enough crap to piss any sane person off.. which is plenty for me.. if it convinces them to unlock the bootloaders, BONUS..
just sayin'
daddymikey1975 said:
even if this is 100% true, we at least will have the satisfaction knowing that we're flooding them with email, snail mail, or enough crap to piss any sane person off.. which is plenty for me.. if it convinces them to unlock the bootloaders, BONUS..
just sayin'
Click to expand...
Click to collapse
Flooding BBB with frivolous complaints will make Motorola change a phone?
Okay I just sat on hold with Motorola Android Support for 45 minutes and came back with the following info that the rep got for me while on hold.
Motorola is NOT currently in talks to unlock ANY android smartphones on any carriers.
Motorola does not plan on unlocking its bootloaders any time in the future due to "security" resasons.
AFTER telling me that, he told me that Motorola is only responisble for the HARDWARE of the phone and that ALL software for it is created by Google and if we want unlocked bootloaders we need to petition GOOGLE, not Motorola... Currently calling Google.....
Google doesn't have live phone support....wtf
Emailing them I guess
Sent from my MB870 using XDA
I will back you up 100% on this because I'm sick of being pushed around by Verizon and I really want to switch my carrier but ofcourse motorola has to stick it to me. Any reply from google yet?
No. The best thing I can seem to do is post a question on "google groups" / Google Mobile Help Forum....
I don't have time to sit here and write an essay, so I'll ask you guys to do it for me. Let's all come up with a well thought out, well rounded informative post for them to read. Save the questions for the conclusion.
I also think we should all post these questions, email them, just plain old flood them with a ridiculous amount of bootloader unlock requests. Let them know we want to be on the same level of development that samsung and htc owners are on. They have to give in sooner or later, don't they? We should probably also pass this info around to other motorola forums and get them in on the fun. A small group of users from one specific model probably won't convince them to budge
Sent from my MB870 using XDA
RoyJ said:
No. The best thing I can seem to do is post a question on "google groups" / Google Mobile Help Forum....
I don't have time to sit here and write an essay, so I'll ask you guys to do it for me. Let's all come up with a well thought out, well rounded informative post for them to read. Save the questions for the conclusion.
I also think we should all post these questions, email them, just plain old flood them with a ridiculous amount of bootloader unlock requests. Let them know we want to be on the same level of development that samsung and htc owners are on. They have to give in sooner or later, don't they? We should probably also pass this info around to other motorola forums and get them in on the fun. A small group of users from one specific model probably won't convince them to budge
Sent from my MB870 using XDA
Click to expand...
Click to collapse
the bootloader is part of the hardware, so petitioning google isnt going to do anything, you guys need to keep up with moto-rizon, not google
Call Moto then. The rep told me they had nothing do with unlocking them. I asked him specifically to repeat himself after he told me Motorola "couldn't unlock bootloaders if they wanted to"
I told him it was the coding of the phones partitions that were made by Motorola. He told me I was mistaken and Google would have to unlock the bootloader. It's up to Google, not Motorola. He made that more than clear. I'll try calling back later & record the call for you to hear.
Sent from my MB870 using XDA
RoyJ said:
Call Moto then. The rep told me they had nothing do with unlocking them. I asked him specifically to repeat himself after he told me Motorola "couldn't unlock bootloaders if they wanted to"
I told him it was the coding of the phones partitions that were made by Motorola. He told me I was mistaken and Google would have to unlock the bootloader. It's up to Google, not Motorola. He made that more than clear. I'll try calling back later & record the call for you to hear.
Sent from my MB870 using XDA
Click to expand...
Click to collapse
google is all for unlocked bootloaders & development from 3rd party, so imho moto is feeding you bull****, bro
No need to get that way, thanks.
Respectfully, how do you know that? What are your sources? I'd like to be informed as possible on the subject, so please, enlighten me.
Edit: Motorola was recently acquired by Google, so... wouldn't they have a say? At the very least...
Sent from my MB870 using XDA
RoyJ said:
No need to get that way, thanks.
Respectfully, how do you know that? What are your sources? I'd like to be informed as possible on the subject, so please, enlighten me.
Edit: Motorola was recently acquired by Google, so... wouldn't they have a say? At the very least...
Sent from my MB870 using XDA
Click to expand...
Click to collapse
bro, no disrespect and sorry if I made it seem that way. Google has acquired Motorola, but they're keeping their noses out of that. they just purchased Motorola for their patents.
and sorry I don't really have any sources right now, but let me see if I can look up some after work or in the next few days.
Hopefully someone'll come in here and see that and then back me up or you, I could be totally wrong, but this is what I read from other members in this forum, also I've read it on twitter through the major android forums and such.
Google doesn't control bootloaders its that simple. Bootloader is controlled by the manufacturer and or provider. Samsung and HTC have allowed unlocked bootloaders for various devices this should disprove the moto rep. You should look outside this forum for info and should never listen to a phone jockey who gets paid to make moto look good.
Sent from my DROID X2 using xda premium
Sent from my DROID X2 using xda premium
RoyJ said:
AFTER telling me that, he told me that Motorola is only responisble for the HARDWARE of the phone and that ALL software for it is created by Google and if we want unlocked bootloaders we need to petition GOOGLE, not Motorola... Currently calling Google.....
Click to expand...
Click to collapse
It's great that their techs are so informed.
What actually happens is Motorola gets a copy of Android, loads it up with terrible code, then slaps it on the phone.
RoyJ said:
Okay I just sat on hold with Motorola Android Support for 45 minutes and came back with the following info that the rep got for me while on hold.
Motorola is NOT currently in talks to unlock ANY android smartphones on any carriers.
Motorola does not plan on unlocking its bootloaders any time in the future due to "security" resasons.
AFTER telling me that, he told me that Motorola is only responisble for the HARDWARE of the phone and that ALL software for it is created by Google and if we want unlocked bootloaders we need to petition GOOGLE, not Motorola... Currently calling Google.....
Click to expand...
Click to collapse
That's a bunch of bulls***. Google may continue the overall development of the Android platform, but each device-specific build is entirely the responsibility of the manufacturer. The bootloader isn't even a part of Android! All you got from that talk was Motorola trying to get you to quit bothering them. Verizon and Motorola are the two parties we need to talk to.
ultravioletnanokitty said:
That's a bunch of bulls***. Google may continue the overall development of the Android platform, but each device-specific build is entirely the responsibility of the manufacturer. The bootloader isn't even a part of Android! All you got from that talk was Motorola trying to get you to quit bothering them. Verizon and Motorola are the two parties we need to talk to.
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Seriously, why the hell are "they" putting up such a fight!!!! We are completely aware that we fully void our warranty when we do stuff like this. Just give us the damn unlock code and send it out with an agreement that we acknowledge what we are doing with our phones. They will make many many happy people and maybe even keep us as Motorola consumers. But as many others have said...this will more than likely be my LAST Motorola device.
Sent from my MB870 using XDA
Triscuit said:
Seriously, why the hell are "they" putting up such a fight!!!! We are completely aware that we fully void our warranty when we do stuff like this. Just give us the damn unlock code and send it out with an agreement that we acknowledge what we are doing with our phones. They will make many many happy people and maybe even keep us as Motorola consumers. But as many others have said...this will more than likely be my LAST Motorola device.
Sent from my MB870 using XDA
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It's likely that it has more to do with forcing people to use the moto/verizon software. Don't listen to any of the reasons they give.
Stuckinabox said:
moto/verizon software
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Gross
Sent from my MB870 using XDA
Moto can unlock bootloaders. Don't believe their garbage. Google has absolutely nothing to do with this. You either spoke to a misinformed employee who really shouldn't be spreading false information or they just don't want to be bothered with the bootloader thing. I've stated before in other threads that moto has a terrible business ethic, all I've heard from them are lies if you even hear from them at all. I won't be supporting their company in the future by purchasing moto products. I've had a very disappointing experience with this phone and the lack of support that moto and Verizon have given. I've had this phone for a year now and I'm still stuck with it until February. Frankly, that's depressing to think about. It's unfortunate that moto deals with their customers this way. If it weren't for the consumer buying their products their company obviously wouldn't exist. Why wouldn't they listen to customer concerns instead of acting like a two year old and ignoring every one of is. I guess what I'm getting at is that given the information we need to make a decision about whether or not this company is worth supporting or even worth the time petitioning when they won't budge for customer interest.
Sent from my DROID X2 using xda premium
Google doesnt control all the software for all devices. Theres a reason why Motorola has blur, HTC has sense and Samsung has touchwiz. Each company takes the open source software made by Google and makes it their own. Just like how all our ROMs are built. Developers take whats already made and tweak it. The only Android Software that is all Google is the phone they first release with the latest software on it, which has been the nexus series. Google doesnt control how the phones are made or how the software is developed for it. The locked bootloader is all motorola and verizons fault.
Triscuit said:
Gross
Sent from my MB870 using XDA
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Stuckinabox said:
It's great that their techs are so informed.
What actually happens is Motorola gets a copy of Android, loads it up with terrible code, then slaps it on the phone.
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double gross-ocidity
RoyJ said:
No need to get that way, thanks.
Respectfully, how do you know that? What are your sources? I'd like to be informed as possible on the subject, so please, enlighten me.
Edit: Motorola was recently acquired by Google, so... wouldn't they have a say? At the very least...
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It is a blame game dude... I tried the lot Refer to one of my old threads in this section, about filing a BBB complaint against Moto. I called Verizon, and they said that they have nothing to do with the software and that it is something Motorola has to deal with. Then, I called Motorola, and they said that they have no intentions of doing any unlocking and I think they also put blame on the carrier, saying that if carrier permits, they will do so... And I believe I was answered by the Motorola Corporate Office and so what I was told must be authoritative... If not, then Moto is a ****ty AND shady company that you would rather not do business with...
And as far as I know and can tell, Google has nothing to do with anything here... It is either Motorola OR Verizon's fault. And I believe they are just making you run around like nuts... My advice (sadly) is to man up, ditch the Motorola phone as soon as you can, financially AND then flip 'em off for satisfaction (may be email customer support, or they call center and rant saying how they lost another customer) and never look behind. I AM NOT joking... This is possibly the fastest and best way you can move on to a better phone. There is no point trying to do anything with Motorola as of now...
One of the XDA members told me something that made the most sense... Moto manufactures their phones with the bootloader locked, and so no service provider will willfully ask them to remove said "protection" and so, the whole unlocking conversation never occurs and so the bootloader remains locked. Moto also obviously doesn't push for it... I don't remember the whole argument, but it made sense then. I'll update this when I find that post or recollect the argument... Bottom line, you are going to waste a lot of time, just like I did...