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Hi, I bought my new nokia lumia 800 on 4th of April. The battery time was excellent. But few days back I saw Question Mark on battery icon. I tried to update my Lumia 800 (and already updated to latest firmware) but still question mark on Battery Icon. Can anyone please help me I am really upset.
When you go to setting>>> Battery saver (it keeps on changing like when I charged my Lumia 800 full 100% and after disconnecting from Charging it showed 88%) the percentage keeps on changing in battery saver option.
also when you go to diagnostic Tool, it dont show anything.. Anyone please help me. I also reset my nokia lumia 800 few times but same result.
I think no one here knows how to solve this problem
Try switching off your phone and afterwards keep holding your power button for at least 20 seconds.
Try a hard reset. If this doesn't work, it may be a hardware fault. Then you should take it back to the store and switch for warranty.
goldfinch711 said:
Try switching off your phone and afterwards keep holding your power button for at least 20 seconds.
Click to expand...
Click to collapse
OK i will do that then let you know... Is there something wrong with the battery? or its a software bug... Coz I am getting a good battery time, but still I dont trust my battery percentage in battery saver mode.. it keeps on changing everytime i check my battery
Its very strange my post has been viewed by many people but on one here is giving me solution how to solve this problem except the one guy who posted on my thread. I Need help plz guys I need some suggestions. I dont have to change my nokia Lumia 800
Fahad Omer said:
Its very strange my post has been viewed by many people but on one here is giving me solution how to solve this problem except the one guy who posted on my thread. I Need help plz guys I need some suggestions. I dont have to change my nokia Lumia 800
Click to expand...
Click to collapse
Try those things:
1. Charge for a full night
2. Hard reset the phone
3. Switch your phone in a Nokia Care Point
Nothing of what you are being told will work.
Nokia is aware of this and will fix it soon.
To resolve the matter until the full fix you can connect and disconnect a few times the data cable/charger. The fix is coming.
Sent from my Lumia 710 using XDA Windows Phone 7 App
I also have this problem
mariosraptor said:
Nothing of what you are being told will work.
Nokia is aware of this and will fix it soon.
To resolve the matter until the full fix you can connect and disconnect a few times the data cable/charger. The fix is coming.
Sent from my Lumia 710 using XDA Windows Phone 7 App
Click to expand...
Click to collapse
I hope the fix will come soon.My Mobile Info:
Carrier: telekom Deutchland SW variant ID201v.06
OS version: 7.10.8107.79
Firmware version: 1600.2487.8107.12070
Hardware version: 112.1402.2.4
Chip version: 0.74.2.1
I have tired all the option but nothing worked. Are you sure nokia is aware of this problem, and hopefully they will release this fix...
Waiting for reply.
Fahad Omer said:
I hope the fix will come soon.My Mobile Info:
Carrier: telekom Deutchland SW variant ID201v.06
OS version: 7.10.8107.79
Firmware version: 1600.2487.8107.12070
Hardware version: 112.1402.2.4
Chip version: 0.74.2.1
I have tired all the option but nothing worked. Are you sure nokia is aware of this problem, and hopefully they will release this fix...
Waiting for reply.
Click to expand...
Click to collapse
yes nokia is aware. according to nokia online/ KICS the fix is coming. and try what i said, once or twice connect/disconnect. it should not appear
mariosraptor said:
yes nokia is aware. according to nokia online/ KICS the fix is coming. and try what i said, once or twice connect/disconnect. it should not appear
Click to expand...
Click to collapse
Hi, I have tried what you said but nothing worked. I think we have to wait for the Fix which Nokia is going to release soon (hopefully)
Fahad Omer said:
Hi, I have tried what you said but nothing worked. I think we have to wait for the Fix which Nokia is going to release soon (hopefully)
Click to expand...
Click to collapse
you have to connect/disconnect charger/data cable until it does not show anymore while connected.
mariosraptor said:
you have to connect/disconnect charger/data cable until it does not show anymore while connected.
Click to expand...
Click to collapse
Ok i will try once again then let you know
mariosraptor said:
you have to connect/disconnect charger/data cable until it does not show anymore while connected.
Click to expand...
Click to collapse
Hi Its still not working for me I have tried many times but same result.
ok then. just sit and wait for the permanent fix from Nokia. cheers.
Nokia Knows About It?
mariosraptor said:
ok then. just sit and wait for the permanent fix from Nokia. cheers.
Click to expand...
Click to collapse
Why does Nokia update phones and forces us to wait again for another update? Is this a new policy they are using?
Instead of adding a battery percentage option, they added a question mark?
How clever. This means even with Nokia development of a compatible hardware, they are still not suiting WP7 purpose.
It was a bad decision when I took Nokia Lumia 800. Will stay on my charming One X
---------- Post added at 09:55 PM ---------- Previous post was at 09:48 PM ----------
Fahad Omer said:
Hi Its still not working for me I have tried many times but same result.
Click to expand...
Click to collapse
Try doing the following:
1. Factory reset your device
2. Connect to Zune and restore from your last backup when battery icon was not showing the question mark (?).
Should fix it. Why? because I have tested it my self and worked for me.
seems that problem is much complicated.
Please do not update! Those who are having battery question mark, will still have it if they update again through Zune.
Better find yourself Qualcumm device with hw version 2.3 if you love Lumia 800
hhda2004 said:
will still have it if they update again through Zune.
Better find yourself Qualcumm device with hw version 2.3 if you love Lumia 800
Click to expand...
Click to collapse
Was the fix released for the lumia800 ? could it be upgraded from a GNU/Linux host ?
Regards
--
http://rzr.online.fr/q/nokia
Lumia 625
Hello! I have a Nokia Lumia 625 phone with the same issue. The problem is that the resistor on the back of the powerflex is in short-circuit! It is a hardware problem! You need to remove the adhesive around the resistor! Good luck! On other models, look for connectivity issues, short-circuit in other parts! Another temporary solution for recovery is to power up the phone and then disconnecting the powerflex from the motherboard!
Well I've had my Lumia for 3 days now. First 2 days were fine then today seems to have brought to light a load of bugs. It arrived pre-loaded with 12070 rev software and plugging into zune says im currently up to date.
1) When listening to music over headphones and I receive a text, the music volume seems to increase a notch or two. Not a lot just a little.
2) I've got the volume bug. First couple of rings are really loud then it goes quiet. If I plug my phone into charger that blares out at full volume as does the criticaly low battery noise. Interestingly if I set my volume to 8 or above it doesn't happen.
3) I couldn't end a call today. Just hung on "Ending call" until I switched the phone off.
Which leads me to 4....
4) When i turned the phone back on it said battery critically low. Before i turned it off I had some juice left.. maybe 15-20%. I went to battery saver and it was showing 10%. It then turned itself off with the "goodbye" message and was flat. I've got it on charge now and it's on and working.
Now from searching I see that the volume bug is supposedly fixed in 12072. But I was under the impression that things like the call ending bug were fixed ages ago? Has anyone on Orange UK received the 12072 update?
Does this sound "normal" or have I been sent a duff device do you think?
Cheers.
I sometimes experience the volume bug still with FW 12072 too... Your 4th point isn't a bug I'd think. Your battery was low (15-20%) and you have rebooted the phone. Rebooting costs quite some juice, so it's possible it went all the way down to 10%. Then it turned itself off, because the battery was empty, though it still showed 10%. That's possible, because it's a new device, your battery still needs to calibrate for more accurate numbers.
Thanks for the info. I guessed the battery might be something to do with that. The one I'm most worried by is the call not ending as that was supposed to have been fixed some time ago.
Is 12072FW meant to be out to everyone? Or is it just Orange UK being really slow with the updates again? (My Omnia 7 is still on OS vers 7740!)
Freypal said:
Thanks for the info. I guessed the battery might be something to do with that. The one I'm most worried by is the call not ending as that was supposed to have been fixed some time ago.
Is 12072FW meant to be out to everyone? Or is it just Orange UK being really slow with the updates again? (My Omnia 7 is still on OS vers 7740!)
Click to expand...
Click to collapse
Indeed, the end-call bug should have been fixed already. I don't make a lot of calls, so haven't tested it yet.
The 12072 FW was a fix for Vodafone because they refused to roll out the 12070 variant. I don't know if it has been released to other Lumia 800's and honestly I don't really care Because I don't have Vodafone as well, you can just install the update with the CAB sender method
_Madmatt said:
Indeed, the end-call bug should have been fixed already. I don't make a lot of calls, so haven't tested it yet.
The 12072 FW was a fix for Vodafone because they refused to roll out the 12070 variant. I don't know if it has been released to other Lumia 800's and honestly I don't really care Because I don't have Vodafone as well, you can just install the update with the CAB sender method
Click to expand...
Click to collapse
Ah right, interesting. To be honest the volume bug I can live with for now. My phone stays on silent at work anyway. It's just the call end one... I'll see how it goes and if it persists I'll get it changed.
Freypal said:
Ah right, interesting. To be honest the volume bug I can live with for now. My phone stays on silent at work anyway. It's just the call end one... I'll see how it goes and if it persists I'll get it changed.
Click to expand...
Click to collapse
There's a chance they fixed it when Windows Phone Tango / Mango Refresh will be released. This is planned in the first half of June.
_Madmatt said:
There's a chance they fixed it when Windows Phone Tango / Mango Refresh will be released. This is planned in the first half of June.
Click to expand...
Click to collapse
Yup, I guessed Tango would be here soon. Hoping all the bugs will be ironed out in that. In fairness the battery life is better than my Omnia 7 and the camera also seems better so at least those two initial bugs don't seem to affect me.
Otherwise it's a stunning device. It's so much nicer to use than my Omnia 7.
Freypal said:
Yup, I guessed Tango would be here soon. Hoping all the bugs will be ironed out in that. In fairness the battery life is better than my Omnia 7 and the camera also seems better so at least those two initial bugs don't seem to affect me.
Otherwise it's a stunning device. It's so much nicer to use than my Omnia 7.
Click to expand...
Click to collapse
We'll see what Tango will bring us And to be honest, I have a Omnia 7 around somewhere here as well, and I like it too. I like it's screen size, but it can't beat the delicious design of the Lumia 800 which is my primary device
_Madmatt said:
We'll see what Tango will bring us And to be honest, I have a Omnia 7 around somewhere here as well, and I like it too. I like it's screen size, but it can't beat the delicious design of the Lumia 800 which is my primary device
Click to expand...
Click to collapse
Yeh the Omnia 7 was nice (even though mine had a really crippling data problem). I thought I would miss the larger screen but I really haven't noticed it. I have pretty small hands too so this has been really nice to use! The 900 was just too big for my tastes.
Hello guys I require some suggestions here.
I own a Sola (out of warranty) purchased from the US, and my battery has gone really bad. It has swollen up and randomly shuts down the phone.
Basically have to replace it ASAP.
So I'm in India and its really difficult to find a spare out of warrenty. A rare store i found said it'l cost Rs 3000 (USD 56$). I tried searching online and only landed up with http://www.battery-shops.com/sony-ericsson/mt27i-xperia-sola
That gave me the model number and put up big questions in my mind
1. How come Sola has the same battery model as Neo, Ray [BA700] etc? Aren't inbuilt different?
2. Sola's normal capacity is 1500 Mah or 1320 Mah ? These have 1500 rating
Please reply.
This should be the right one
http://www.ebay.com.au/itm/Bateria-...-1265-mA-mAh-ORIGINAL-1253-1155-/330789580887
If you want to check it, remove the black cover and there should be a model number or some identifier.
matood said:
This should be the right one
http://www.ebay.com.au/itm/Bateria-...-1265-mA-mAh-ORIGINAL-1253-1155-/330789580887
If you want to check it, remove the black cover and there should be a model number or some identifier.
Click to expand...
Click to collapse
Thanks a lot for your reply. :laugh:
Any estimates on how much time would it take to ship from Spain to India ?
Take a look on another seller, there might be some asian sellers, that will be quicker i think.
matood said:
Take a look on another seller, there might be some asian sellers, that will be quicker i think.
Click to expand...
Click to collapse
Yeah, I avoid buying from Spain like the plague. Their mail system is terrible, so much gets "lost" it's whack
mtechfan said:
Yeah, I avoid buying from Spain like the plague. Their mail system is terrible, so much gets "lost" it's whack
Click to expand...
Click to collapse
i've buyed from spain in the past, not bad
Thanks for all the suggestions people. I managed to find a service center in India where an acquaintance works. So they registered my ticket and have given a date of 6-12 days for the battery to be shipped and replaced at the center.
I would like to share some findings as well, while a Sony technician was feeding details for my bill to be generated I managed to take a peek into his system while giving away the battery's hardware no. As it turns out the original price of the battery is just around Rs 800 (Less than 15$) which is crazy considering Sony is not marketing at less than Rs 2000 for the in built batteries sold externally.
So after a bit of help I did manage to place the replacement order for Rs 1300 (23$) including service charges.Lets see how that goes.
Glad to read that. Just report how it get...
Sent from my MT27i using xda app-developers app
matood said:
Glad to read that. Just report how it get...
Sent from my MT27i using xda app-developers app
Click to expand...
Click to collapse
Yeah all done. It took a week to arrive though.
Charges were as specified and the new battery works great! :victory:
Guys, i thought Sola's battery is non replaceable, how did you change it?
^Its 'user' non replaceable. Actually you can, with proper tools but the battery would be difficult to find.
i need ur help bro
iSolaris said:
Thanks for all the suggestions people. I managed to find a service center in India where an acquaintance works. So they registered my ticket and have given a date of 6-12 days for the battery to be shipped and replaced at the center.
I would like to share some findings as well, while a Sony technician was feeding details for my bill to be generated I managed to take a peek into his system while giving away the battery's hardware no. As it turns out the original price of the battery is just around Rs 800 (Less than 15$) which is crazy considering Sony is not marketing at less than Rs 2000 for the in built batteries sold externally.
So after a bit of help I did manage to place the replacement order for Rs 1300 (23$) including service charges.Lets see how that goes.
Click to expand...
Click to collapse
...
i am facing d same problem...they r charging me 3000rs...dude can u plz temme d procedure tat how can i too can get d battery at same price...
I am facing same problem with my Sola and unable to find the service centre that can provide replacement battery.
Original poster (iSolaris) - can you provide information from where you could finally obtain the battery? And what's the battery model number? Thanks.
iSolaris said:
Hello guys I require some suggestions here.
I own a Sola (out of warranty) purchased from the US, and my battery has gone really bad. It has swollen up and randomly shuts down the phone.
Basically have to replace it ASAP.
So I'm in India and its really difficult to find a spare out of warrenty. A rare store i found said it'l cost Rs 3000 (USD 56$). I tried searching online and only landed up with http://www.battery-shops.com/sony-ericsson/mt27i-xperia-sola
That gave me the model number and put up big questions in my mind
1. How come Sola has the same battery model as Neo, Ray [BA700] etc? Aren't inbuilt different?
2. Sola's normal capacity is 1500 Mah or 1320 Mah ? These have 1500 rating
Please reply.
Click to expand...
Click to collapse
I'm from the northeast.. India. I want to know more on how to get it done cheap.
I've been searching the web for 2 days and it seems no one makes OEM replacement batteries for our beloved Shamu.
Post here if anyone has the scoop on battery dealers or manufacturers.
Soon we'll see some battery failures (hope not of course) as our phones get older and wiser
Thanks and flash on....
Yeah I've been searching with no luck. My nexus randomly reboots and does the optimizing apps thing all the time but nitnwhen its on charge, so I believe its the battery. I would like to try a replacement anyway. Hope someone finds one or if any one has a broken one who wouldnt mind selling their battery
Chinfuk said:
Yeah I've been searching with no luck. My nexus randomly reboots and does the optimizing apps thing all the time but nitnwhen its on charge, so I believe its the battery. I would like to try a replacement anyway. Hope someone finds one or if any one has a broken one who wouldnt mind selling their battery
Click to expand...
Click to collapse
If you are running CM12 or 12.1 (maybe newer ASOP too haven't been running that) make sure you are updating your gapps package you are using. I found that I was having these issues and once I updated my gapps package it went away.
Bluemgt06 said:
If you are running CM12 or 12.1 (maybe newer ASOP too haven't been running that) make sure you are updating your gapps package you are using. I found that I was having these issues and once I updated my gapps package it went away.
Click to expand...
Click to collapse
I was using cm12 when the issue started but I am now totally stock with the boot loader locked and it is still happening
Do you think this is an issue with how cm12 deals with the turbo charger?
My battery appears to be swelling so I really hopefully a new battery will solve the issue. I have found a company who will replace the battery for about £70 but unfortunately they are unwilling to sell me just the battery. Still got to be worth a go I think. If I take the plunge I will let you know if it works. Seems a few folk are having the random reboot and optimizing apps thing,I wonder how many of them are using cm12.
Thanks for the reply
I couldn't find a replacement battery anywhere so contacted Motorola in the hope they would replace it for me, i was expecting to pay a lot for this as i bought the device second hand from eBay with no original receipt or proof of purchase, to my absolute delight they fixed it for free under warranty and didn't seem to mind that it was second hand etc they checked my iemi number and sorted it out within a week. i'm so happy with Motorola for this, they have earned a loyal customer
Dougfresh said:
I've been searching the web for 2 days and it seems no one makes OEM replacement batteries for our beloved Shamu.
Post here if anyone has the scoop on battery dealers or manufacturers.
Soon we'll see some battery failures (hope not of course) as our phones get older and wiser
Thanks and flash on....
Click to expand...
Click to collapse
This one probably isn't OEM, but it's the only one I've seen: https://www.strivemobile.com/motorola-nexus-6-battery-replacement
JimSmith94 said:
This one probably isn't OEM, but it's the only one I've seen: https://www.strivemobile.com/motorola-nexus-6-battery-replacement
Click to expand...
Click to collapse
From the description on their web site: "All of our Motorola Nexus 6 replacement parts are OEM, factory tested, and brand new"
Mcdan333 said:
From the description on their web site: "All of our Motorola Nexus 6 replacement parts are OEM, factory tested, and brand new"
Click to expand...
Click to collapse
I ordered a replacement midframe a while back from ETrade Supply and they stated the same thing about it. It looked the part but had one screw that was philips instead of torx and has some inset serial number lettering missing on the plastic flaps on the inside together with the CE euro logos near the USB port. I'm inclined to believe it's real because I think it would be hard to reproduce it so perfectly.
If someone buys this battery I would like to see the results. To change the midframe I had to transplant the battery and It's very easy to do so. (You don't need to use heatguns at all) just a thin guitar pick. I would avoid pushing a needle through the hole in the sim card tray as you will most certainly pierce or deform your plastic back cover.
The only thing that's got me worried with the Nexus 6 is the reduced battery life in 2 years, so having a replacement battery would be nice.
I got the phone 8 months ago(brand new), and the battery is just dead or idk, i tried calibrating It but didn't work. Its time to replace It? I just want to sell this and buy any other phone, 48 mins of screen on time is stupid.
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Xplow said:
I got the phone 8 months ago(brand new), and the battery is just dead or idk, i tried calibrating It but didn't work. Its time to replace It? I just want to sell this and buy any other phone, 48 mins of screen on time is stupid.
Click to expand...
Click to collapse
Motorola made a ( probably accidential ) bug in the code which overcharged batteries on pre-Oreo kernels. So yeah, you probably have to replace the battery ( I got my Moto Z in August 2017 and the battery started dying in February-March ) . But with the newer kernel and by maintaining a charge between 30 and 80%, the new battery should last longer.
As for regular battery life: unlock the bootloader, install a custom rom and apply the Swift Black Substratum theme.
I myself don't know why Motorola didn't make an optional all-black theme for a flagship with a 2650 mAh battery but whatever.
The Marionette said:
Motorola made a ( probably accidential ) bug in the code which overcharged batteries on pre-Oreo kernels. So yeah, you probably have to replace the battery ( I got my Moto Z in August 2017 and the battery started dying in February-March ) . But with the newer kernel and by maintaining a charge between 30 and 80%, the new battery should last longer.
As for regular battery life: unlock the bootloader, install a custom rom and apply the Swift Black Substratum theme.
I myself don't know why Motorola didn't make an optional all-black theme for a flagship with a 2650 mAh battery but whatever.
Click to expand...
Click to collapse
Ok, so if i replace the battery and use 8.0 It shouldn't wear down that quickly again, am i right? And if i send the phone to warranty and they send me a new one i must update to oreo as fast as possible? Im thinking of doing that because the screen has a lot of Burn in ( the navbar is always present and with the 9.0 update It Will look horrible) i must also add that i started seeing this effects after the 8.0 update, before It lasted a short time ( as any smartphone with a 2k display and 2,600 mah) but never turned off with 30% or so
Xplow said:
Ok, so if i replace the battery and use 8.0 It shouldn't wear down that quickly again, am i right? And if i send the phone to warranty and they send me a new one i must update to oreo as fast as possible? Im thinking of doing that because the screen has a lot of Burn in ( the navbar is always present and with the 9.0 update It Will look horrible) i must also add that i started seeing this effects after the 8.0 update, before It lasted a short time ( as any smartphone with a 2k display and 2,600 mah) but never turned off with 30% or so
Click to expand...
Click to collapse
I doubt the warranty covers "defects caused by prolonged use" ( that's the term often used, not mine ) but you can always try.
Yeah, as soon as you get a replacement, get at least to stock Oreo if you don't want custom ROMs. But as long as the UI has mostly white in it, your SOT won't be as good as with a black Substratum theme.
The Marionette said:
Motorola made a ( probably accidential ) bug in the code which overcharged batteries on pre-Oreo kernels. So yeah, you probably have to replace the battery ( I got my Moto Z in August 2017 and the battery started dying in February-March ) . But with the newer kernel and by maintaining a charge between 30 and 80%, the new battery should last longer.
As for regular battery life: unlock the bootloader, install a custom rom and apply the Swift Black Substratum theme.
I myself don't know why Motorola didn't make an optional all-black theme for a flagship with a 2650 mAh battery but whatever.
Click to expand...
Click to collapse
Do you have evidence for this. I'm just curious.
The other thing that bothers me is, where to get an OEM battery?
doujinsinner said:
Do you have evidence for this. I'm just curious.
Click to expand...
Click to collapse
I was shown the lines(s) in the kernel which most likely didn't start regulating the charge after the battery got to 90 % or so, thus slowly damaging the battery every time the owner would charge over 90% or even when they'd leave the phone charging over night ( don't make me dig through the old kernel, I'm already sick of the new one ) .
There are tons of articles and videos that explain how batteries work and to which point you should charge them, google it.
As for black themes on AMOLED screens: OLED screens turn off pixels that should show black colours ( thus making pure blacks and also saving some juice from the SOT drain ) .
apocalypse_bg said:
The other thing that bothers me is, where to get an OEM battery?
Click to expand...
Click to collapse
You can get it on Aliexpress.
The seller I got it from is gone but another one popped up.
HERE.
They can't legally show Moto logos on the page but you can obviously see they were covered poorly on purpose.
The Marionette said:
I doubt the warranty covers "defects caused by prolonged use" ( that's the term often used, not mine ) but you can always try.
Yeah, as soon as you get a replacement, get at least to stock Oreo if you don't want custom ROMs. But as long as the UI has mostly white in it, your SOT won't be as good as with a black Substratum theme.
Click to expand...
Click to collapse
I think the problem was the charger, i got a xiaomi a1 charger from a friend and it will work normally. I´m still only getting about 1-2 hours of SOT but the phone doesn't turn off at any battery %, i'm getting a new battery and a new charger (probably one with qualcomm qc not a motorola turbopower one)
The Marionette said:
I doubt the warranty covers "defects caused by prolonged use" ( that's the term often used, not mine ) but you can always try.
Yeah, as soon as you get a replacement, get at least to stock Oreo if you don't want custom ROMs. But as long as the UI has mostly white in it, your SOT won't be as good as with a black Substratum theme.
Click to expand...
Click to collapse
apocalypse_bg said:
The other thing that bothers me is, where to get an OEM battery?
Click to expand...
Click to collapse
You probably don't need to build in a new battery yourself: In Germany the battery problem is well known and all devices with this problem will be repaired by Motorola service - even with unlocked bootloader!
So I think Motorola is well aware worldwide of this problem!
Melkor said:
You probably don't need to build in a new battery yourself: In Germany the battery problem is well known and all devices with this problem will be repaired by Motorola service - even with unlocked bootloader!
So I think Motorola is well aware worldwide of this problem!
Click to expand...
Click to collapse
Interesting, lots of companies protect themselves by saying crap like "The warranty doesn't cover wear over time". Oh well, I shot myself in my foot if that's not the case here. :silly:
Melkor said:
You probably don't need to build in a new battery yourself: In Germany the battery problem is well known and all devices with this problem will be repaired by Motorola service - even with unlocked bootloader!
So I think Motorola is well aware worldwide of this problem!
Click to expand...
Click to collapse
i'm from Argentina, talked to the online service and they told me that they won't repair my phone because it is my fault (in spanish "Por medio de nuestra herramienta y el código IMEI hemos verificado que su batería se encuentra en buen estado, su problema es ajeno a nuestra empresa")... i wish i lived in Germany :crying: haha
The Marionette said:
Interesting, lots of companies protect themselves by saying crap like "The warranty doesn't cover wear over time". Oh well, I shot myself in my foot if that's not the case here. :silly:
Click to expand...
Click to collapse
They don't say that - for them it is "goodwill"
@Xplow
Oh damn. Sry to here this
I've sent mine for repair, and it was in a service for a month, got it back with new battery and a new motherboard. I've been using it for a week now and it's pure pleasure to see the phone with battery that lasts for a whole day (I had to charge it 3 times a day before, and it was only 6 months old)
And for my sake, I am done with Motorola and their support. For me they deny service unless I pay for it, but it isn't even my fault, so I am going back to where I came from and have been happiest: Samsung, S9+ specifically is what I will go for this time. Everyone that gets denied service, I recommend you to leave Motorola and Lenovo behind once and for all and buy something that is worth your money and also can provide you service when needed when it is their fault. Motorola is already slowly dying because of decisions like this, so let them die.
@The Marionette I really hope that you can at some point make an AEX ROM for the S9+, I really enjoy the ROM a lot
yanniclord said:
And for my sake, I am done with Motorola and their support. For me they deny service unless I pay for it, but it isn't even my fault, so I am going back to where I came from and have been happiest: Samsung, S9+ specifically is what I will go for this time. Everyone that gets denied service, I recommend you to leave Motorola and Lenovo behind once and for all and buy something that is worth your money and also can provide you service when needed when it is their fault. Motorola is already slowly dying because of decisions like this, so let them die.
@The Marionette I really hope that you can at some point make an AEX ROM for the S9+, I really enjoy the ROM a lot
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Yeah, this is what I'm talking about, a lot of repair shops in my country try their best to disprove your warranty unless the device is dead beyond the ability to read anything from it.
And since we gave our IMEI to Lenovo while unlocking the bootloader, it makes the situation even worse unless the people at the repair shop live under a rock.
@yanniclord There are already Treble ports of custom roms for the Galaxy S9(+), it's only a matter of time till someone ports AEX.
Treble makes things a lot easier and there are various guides in the Treble section of the XDA forums, I bet you can try porting it yourself without much difficulty.
I hope you will enjoy the phone to its fullest, I'm quite envious.
The Marionette said:
Yeah, this is what I'm talking about, a lot of repair shops in my country try their best to disprove your warranty unless the device is dead beyond the ability to read anything from it.
And since we gave our IMEI to Lenovo while unlocking the bootloader, it makes the situation even worse unless the people at the repair shop live under a rock.
@yanniclord There are already Treble ports of custom roms for the Galaxy S9(+), it's only a matter of time till someone ports AEX.
Treble makes things a lot easier and there are various guides in the Treble section of the XDA forums, I bet you can try porting it yourself without much difficulty.
I hope you will enjoy the phone to its fullest, I'm quite envious.
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Thanks, I will try my best to port it at some point. Anyways, that is the same issue for me. Like, I talked directly to Motorola Support Live Chat in Europe, and once they asked me if my bootloader was unlocked and then I answered yes, then they tried to tell me it is all my fault EVEN if I could point out countless of sources of proof for this issue, I mean I linked to countless threads where people that DIDN'T have their bootloader unlocked had the EXACT SAME problem, yet they tried telling me it was my fault. I was so close to reporting it to the Norwegian Consumer Protection Agency, but it isn't worth my time, I will just instead let Motorola and Lenovo die once and for all, because if they do business practices like this, then they aren't worth my time or money, which in the end will prove us right when they die. Lenovo will hardly die because of the many other sectors it has, but Motorola is nearing in on its end and it's halting on its last leg.
I hope that decisions like this also make them loose their final leg and so they die. Anti-Consumer practices are always punished in the end, and this decision from Motorola to deny people free repair of battery issues caused by THEM and not their customers, will hopefully be the last thing needed to kill them. I was a big fan of Motorola back then when I heard they were making a Phone that could be "modded" with additions just slapped onto its back, but if they then prove to be unable to handle the issues and also seem to be unable to finish their competition THEY initiated (the Keyboard Mod from Liangchen, Motorola won't help him bring it to the market and he almost failed financially because of Motorola suddenly dropping all support on the Campaign they launched themselves), then I think it is best for Motorola to die and slowly fade into obscurity.
Goodbye Motorola, won't ever be seeing your greedy, unappreciative and sad anti-consumer practices again. It was nice while it lasted, which, to be exact, was for 1.5 years. See you never again
Melkor said:
You probably don't need to build in a new battery yourself: In Germany the battery problem is well known and all devices with this problem will be repaired by Motorola service - even with unlocked bootloader!
So I think Motorola is well aware worldwide of this problem!
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Can you elaborate, because Motorola online support ditched me directly when they saw the unlocked bootloader ... I live (and the phone was bought) 8n Germany
@apocalypse_bg
You have to call them and ask for a goodwill repair. It will take some days but probably they will agree and send you a mail with details (they have to add some remarks in their internal systems)
(in Deutsch: Anruf bei der Moto Hotline und auf das Akkuproblem verweisen. Dann sagen: offener Bootloader und du willst einen Kulanzantrag stellen, weil du in der Gewährleistung bist)
apocalypse_bg said:
Can you elaborate, because Motorola online support ditched me directly when they saw the unlocked bootloader ... I live (and the phone was bought) 8n Germany
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If I remember correctly, EU legislation forces retailers to fix phones (including faulty batteries that are in the 12 month consumable warranty) which are in the warranty period (24 months in Romania) regardless of bootloader status. You should go to the place you bought the phone from instead of Motorola since retailers mostly have their own service centers and don't rely on Motorola's tech support. At least that's how it is in my country (worked in retail for 3 years).
I own Moto Z for 20 months. 4 months left under warranty. And in the past couple of days battery has gone from bad to worse. Phone has always been 100% full stock, not rooted.
I have been rather careful with the battery and keeping my charge between 15 and 90% most of the time, and never left it too long on charger. After upgrade to Oreo and moderate to heavier use with the following settings:
- either WiFi on or Mobile data on
- location, location scanning, NFC, Bluetooth - all off
- dark theme used, screen brightness never above 50%, used in an area with very good or excellent 3G/4G signal, WiFi never too far from modem
- 2 Gmail accounts, Viber + WhatsApp. No Facebook, no Snapchat, no Instagram. Up to 3 YouTube videos a day, 20-30 mins of talk per day and mostly surfing the web or exchanging messages.
I now can achieve anywhere between 1:15 to 1:45 hrs SoT. Before Oreo it was more than 4 hrs SoT with exactly same settings. On top of this:
- the right side of the screen has detached from housing (could be because of the battery swelling)
- I get random shutdowns when battery is around 30% or less
- Battery percentage stays the same if phone is just lying around (even if left overnight). As soon as I pick it up and use, battery percentage is falling rapidly
- When I want to reboot my phone for whatever reason, battery percentage suddenly drops ~40% or more. So if I want to reboot my phone with 50% of battery, phone will show 10% after reboot and will shut down after some use. Yesterday I watched YouTube for 30mins, been surfing for 30 mins, rebooted my phone and it showed 4% left. So after 1 hour of use I had to put it on charger.
- phone is charging at unrealistic speed, up to 30% in less than 3 minutes
- hotspot option when chosen to work on 5.4 Ghz does not work, always transmits on 2.4 GHz
- when surfing and using more apps simultaneously, phone is hot as hell and gets really uncomfortable for use
Today I'm going to left phone for service but I'm not expecting much since in our country they will probably tell me that this is because of heavier use... #will post update what will they tell me
and all I can say is Goodbye Moto Z. It's been fun using but dying just after 20 months with moderate use is unforgiving for price I paid.