My daughter has an unrooted flyer and has had it for about a month. Shes never dropped it and its in new perfect condition. Out of nowhere it just stopped chargin. The charger fits in fine ive even tryd a different charger its just not taking a charge. Dose anyone know what this could be?
Sent from my PG86100 using XDA App
I have seen a couple of people with the same charging problems you are having... they had to get them repaired
Sent from my HTC EVO View Tablet
jayochs said:
I have seen a couple of people with the same charging problems you are having... they had to get them repaired
Sent from my HTC EVO View Tablet
Click to expand...
Click to collapse
Do you know how much it cost or if it was covered under warranty
Sent from my PG86100 using XDA App
bmoreboy02 said:
Do you know how much it cost or if it was covered under warranty
Click to expand...
Click to collapse
If its less than a year old, not rooted, and no evidence of physical damage or water damage, then they have to fix it under warranty.
redpoint73 said:
If its less than a year old, not rooted, and no evidence of physical damage or water damage, then they have to fix it under warranty.
Click to expand...
Click to collapse
Yeah I just got mine fixed for it stop charging. I was happy they didn't even say anything about it being rooted might have just gotten very lucky. They also didn't delete data thank God. Hope they do same fur you.
Do you know if she may have mistakenly put the wrong side of the charger in? That's what I did for a second and it wouldn't charge anymore couldn't even connect to computer.
Sent from my SPH-D710 using xda premium
Im not sure if thats whay she did or not. Of course if she did she wont admit it but nothin looks damaged. As of right now its still at 80% but i have a feeling once this thing dies we wont be abke to power it back up. It was xmas gift from her grandmother and of course her grandmother cant find the reciept and paid cash for it. I called geek squad and they said theres nothin they can do because theres no reciept and we dont have bestbuys insurance. They told me to call htc and see what they can do. Also is there maybe a power mat for tablets like there is for phones?
Sent from my PG86100 using XDA App
bmoreboy02 said:
They told me to call htc and see what they can do. Also is there maybe a power mat for tablets like there is for phones?
Click to expand...
Click to collapse
Power Mat requires access to the charge port, or to replace the battery door. So that's not going to help you in this case. Calling HTC is your best bet.
Had a problem like this. The Tab inside the charging port was pushed in too far. I took the case off, and pushed the tab back out then reset the two positioning tabs to hold the connection tab in the correct position. If those two positioning tabs are not depressed deep enough the connection tab can be pushed in out of place and no connection is made.
Im not mechanically incline enough to do that lol.....i called htc and told em the story there sent me out a package with a return shipping package. Apparently this is a common issue. They said as long as theres no physical damage or water damage it shouldnt be an issue. The case has been in an otterbox since day one
Sent from my PG86100 using XDA App
Just wanted to update that i got my flyer back from HTC and they fixed tbe charge port and also gave me a brand new charger just incase the last one was at fault i guess. Really happy with there customer service. Counting the fact i didnt have the original reciept they really didnt have to do anything
Sent from my PG86100 using XDA
bmoreboy02 said:
Just wanted to update that i got my flyer back from HTC and they fixed tbe charge port and also gave me a brand new charger just incase the last one was at fault i guess. Really happy with there customer service. Counting the fact i didnt have the original reciept they really didnt have to do anything
Sent from my PG86100 using XDA
Click to expand...
Click to collapse
I'm having the same issue with the charging port on my son's View. I just emailed HTC support. What numer or email did you use?
shaun0207 said:
I'm having the same issue with the charging port on my son's View. I just emailed HTC support. What numer or email did you use?
Click to expand...
Click to collapse
I got my flyer a week ago and have the same problem. Did you try turning it off and letting it charge? thats how i charge mine now
quoshon said:
I got my flyer a week ago and have the same problem. Did you try turning it off and letting it charge? thats how i charge mine now
Click to expand...
Click to collapse
yeah that is not working
Likely has to go back to HTC
check out XBMC the future of TV
http://www.xbmchub.com/forums/register.php?referrerid=5757
Help with self-fixing my HTC View tablet
Renegade360 said:
Had a problem like this. The Tab inside the charging port was pushed in too far. I took the case off, and pushed the tab back out then reset the two positioning tabs to hold the connection tab in the correct position. If those two positioning tabs are not depressed deep enough the connection tab can be pushed in out of place and no connection is made.
Click to expand...
Click to collapse
Hi- would you mind sending me directions on how you took apart your tablet to fix this issue? Thanks so much!!
chillykim said:
Hi- would you mind sending me directions on how you took apart your tablet to fix this issue? Thanks so much!!
Click to expand...
Click to collapse
Here you go buddy
https://www.youtube.com/watch?v=8mh78v7CZS8&feature=youtube_gdata_player
Sent from my SPH-L900 using Tapatalk
Related
Mines is all loose and my charger keeps falling out its a hassle charging and texting, on CDs, our just using the phone period while its on the charger. Do I have to dish out $100 to get it fixed with TEP?
Sent from my PG86100 using xda premium
Just from regular use? Or are you like my daughter that uses her charging cable as a lasso (even when her phones plugged in) .
All kidding aside. Sorry to hear that bro!
Congrats Mo on 602!
chefdave12118 said:
Just from regular use? Or are you like my daughter that uses her charging cable as a lasso (even when her phones plugged in) .
All kidding aside. Sorry to hear that bro!
Congrats Mo on 602!
Click to expand...
Click to collapse
Lol it was a little incident my phone was on the table at work charging close to the edge on vibrate my theory due from vibration the phone moved closer to the edge and fell to the floor barely any cosmetic damage besides the charger port bottom metal looks slightly bent
Sent from my PG86100 using xda premium
Last year the happened with my EVO 4G and I think is HTC bad build in usb port cause I never the problem with the nexus s , iphones and mine is feeling loose I hate ir cause ain't fair to pay 100$ for a stupid mistakes that they should handle, I heard some people getting some free replacements but you should check it out, maybe you could get one
Sent from my PG86100 using Tapatalk
I got a replacement they hit me with the $100 hardware damage I had a walk around started flashing a Tom popped the battery out and the turned s-on went to another store told them phone wont boot after update made me leave it for about 4 hours came back he swapped it for a used 3d with someone Google account logged in, Facebook, contacts still there, scratched up phone, and already had apps I called retention and told them what happened they said that's unacceptable and set up an appointment to get a new phone today now I feel like I pay TEP for a good cause lol
Sent from my PC36100 using XDA App
nuggyunlimited said:
I got a replacement they hit me with the $100 hardware damage I had a walk around started flashing a Tom popped the battery out and the turned s-on went to another store told them phone wont boot after update made me leave it for about 4 hours came back he swapped it for a used 3d with someone Google account logged in, Facebook, contacts still there, scratched up phone, and already had apps I called retention and told them what happened they said that's unacceptable and set up an appointment to get a new phone today now I feel like I pay TEP for a good cause lol
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Wow looks like a long journey for a usb port
Sent from my PG86100 using Tapatalk
So I've always been really carfull plugging in my charger. Never had an Issue. I get a Wifi Flyer for my wife for Christmas and she has already broken the charging port. It appears that the internal tab has been pushed into the devise so it won't engage the charger. Anyone experience this?
My plan is to take it apart and attempt to repair the port. Haven't found the right driver yet to get the screws off the back. It appears to be a star bit and a 1.27mm hex won't work.
Anyways after the case is off, I'm guessing it will take a little soldering to put it back in place as I'm not hopefull it just popped out and can be pushed back. Any Advice would be welcome.
Torx size T5
Did this work?
Sent from my MB855 using xda premium
You can find tear-down photos in this thread
http://forum.xda-developers.com/showthread.php?t=1397137
Couldn't find the correct bit at any store in the area. Have one on order from amazon, should be here Tuesday. Will update when I get it apart.
I struggle about every night to get my View plugged in. Can't be good. Is there a dock available and is it any safer?
There is a dock, but of course the plug will be the same, probably harder to align then the cable.
dan1101 said:
I struggle about every night to get my View plugged in. Can't be good. Is there a dock available and is it any safer?
Click to expand...
Click to collapse
yea not the easiest thing to plug in.
Renegade360 said:
So I've always been really carfull plugging in my charger. Never had an Issue. I get a Wifi Flyer for my wife for Christmas and she has already broken the charging port. It appears that the internal tab has been pushed into the devise so it won't engage the charger. Anyone experience this?
My plan is to take it apart and attempt to repair the port. Haven't found the right driver yet to get the screws off the back. It appears to be a star bit and a 1.27mm hex won't work.
Anyways after the case is off, I'm guessing it will take a little soldering to put it back in place as I'm not hopefull it just popped out and can be pushed back. Any Advice would be welcome.
Click to expand...
Click to collapse
I had the issue. HTC repaired it for free under warranty
cnewsgrp said:
I had the issue. HTC repaired it for free under warranty
Click to expand...
Click to collapse
I thought they didn't have a warranty on the View
Renegade360 said:
Couldn't find the correct bit at any store in the area. Have one on order from amazon, should be here Tuesday. Will update when I get it apart.
Click to expand...
Click to collapse
Any progress? Looks like I will have to deal with this too.
Call HTC and send it back for warranty repair. My Flyer had a damaged LCD and we sent it to HTC and they repaired it for free.
I bought mine "open box" from Tech4Less in November, it was originally from Best Buy. It is worth a shot in my opinion. I figured mine was a long shot since I had no proof when and where I bought it from, but they fixed it anyways!
waranteed
I had the same problem and I sent it back and they repaired it for free. Make sure you have a backup as they factory reset
Do you the contact info for htc"?
http://www.htc.com/us/support/tablet-repair
HTC: 1-888-617-1113
okay so iv had the evo since day 1 and its been great. I am NOT rooted or anything. At random times my phone will SHUT off and it WONT turn back on AT ALL no matter what i do. the only way it turns on is that i let the phone sit for like 30 minutes without touching it and then i can power it back on.
wtf is going on
it seems that when ever i make a PHONE call the phone will just turn off!!
i was jsut on the phone for about 20 seconds and it shut off again...
only this time the phone wont even have a RED charge light when i plug it in to charge it, looks like my evo is TOAST!
Wont turn on AT ALL!
RIP LTEvo
Wow seems like this been happening quite often lately. I think this is like the 4th one with the same exact symptoms.
Sent from my EVO using XDA
It's broken, take it in and have it fixed.
shook187 said:
Wow seems like this been happening quite often lately. I think this is like the 4th one with the same exact symptoms.
Sent from my EVO using XDA
Click to expand...
Click to collapse
im not the only one with this issue?!?
wow!
has anyone else found a solution to fix this? if not imma have to go to sprint tm
if i bring it to sprint am i gonna have to pay the 100 dollar fee?
Warrior 3000 said:
if i bring it to sprint am i gonna have to pay the 100 dollar fee?
Click to expand...
Click to collapse
In this case you wouldn't have to pay anything. It would be considered a warranty repair/ replacement. Only time you pay is for insurance repairs/ replacement i.e. dropped phone or water damage.
Sent from my PC36100 using XDA
oh okay good! ugh now i just gotta go the entire night with no phone =/
my evo 4g lte is defective too, been waiting on replacement for 5 days already
My phone was doing the same thing but that was because my power button was sticking due to a tight case. Could that be your issue?
Sent from my recently paroled EVO X Con
hurricanefloyd41 said:
My phone was doing the same thing but that was because my power button was sticking due to a tight case. Could that be your issue?
Sent from my recently paroled EVO X Con
Click to expand...
Click to collapse
no thats not it...i took off my case and it still does this.
I have the same issue, I contacted HTC support and they say that holding the power down for 60 seconds is similar to popping out the battery.
Just hold the power in for a minute then release. After about 5-10 seconds the phone should turn on.
No idea why it loses power though.... very concerning.
I'd say take it in sounds like a bad dud sprint will replace it for free. Something may be wrong with the processor or battery connection.
Sent from my EVO using xda premium
holding the power for 60 seconds did nothing.
the phone wont even get a red charge light when i plug it into the charger, looks like my evo is toast.
going to go to sprint tm to see what they can do for me. =/
so after being at sprint for almost 3 hours they replaced my phone with no charge and said its about the 10th one with this issue they have seen. =/
PlatinumPenguin said:
In this case you wouldn't have to pay anything. It would be considered a warranty repair/ replacement. Only time you pay is for insurance repairs/ replacement i.e. dropped phone or water damage.
Sent from my PC36100 using XDA
Click to expand...
Click to collapse
I think this is only if you have TEP. If you are after the 30 day device exchange policy and you don't have TEP, then you can't do anything but return it to HTC for repair.
when i went in i told them my issue and the sales guy kept asking me if i was within the 14 day period, i told him no. he looked at the phone and saw the issue and took it to his manager. he then told me he was going to replace simply because i wouldnt even turn on or get a charge light.
he said that about 10 people with this issue have came to them about it. he said that HTC hasnt given them a solution to it so they just replace it free of charge
Warrior 3000 said:
he said that about 10 people with this issue have came to them about it.
Click to expand...
Click to collapse
Yikes! That's not good.
once it happened to me i noticed a ton of people on XDA have had this issue.
I'll be right in the middle of texting or on Facebook and the phone will randomly shut off, battery life isn't really a factor although it seems the less charge, the more shutdowns. I've had the phone for 3 weeks and it recently just started doing it. I have read up a little bit on the issue and It seems like a faulty battery or a bug in the SD card causes it. I did a factory reset and formatted the SD card and It's still happening. What is the best (Most affordable) replacement battery for these phones? Is the anker a good alternative or just OEM?
Gman91 said:
I'll be right in the middle of texting or on Facebook and the phone will randomly shut off, battery life isn't really a factor although it seems the less charge, the more shutdowns. I've had the phone for 3 weeks and it recently just started doing it. I have read up a little bit on the issue and It seems like a faulty battery or a bug in the SD card causes it. I did a factory reset and formatted the SD card and It's still happening. What is the best (Most affordable) replacement battery for these phones? Is the anker a good alternative or just OEM?
Click to expand...
Click to collapse
Call HTC and get a free battery replacement, cheapest deal you could possibly find.
Dark Nightmare said:
Call HTC and get a free battery replacement, cheapest deal you could possibly find.
Click to expand...
Click to collapse
+1
I did this and have not had any issues in over a month. I aslo got a new back case by tellin gthem my signal was really unstable. IF you are nice and tell them you dont have a credit card you can get them to escalate it and send without you haveing to give them your cc number.
So the replacement won't have the same problems as the OEM? Did they fix the issue? Why would I need a new back case, what's the point?
So I called. They said I need to provide a CC number, so in case I don't send the defective battery back they can charge me MSRP, how do I request to cancel the order? I think I'm just going to try and trade the phone for something else...
When the phone spazs out, and I turn it back on the battery is about 20% less. I completely drained it, charged it all night and its been on for 4 hours, It's currently at 16%
Sent from my HTC_Amaze_4G using xda app-developers app
Gman91 said:
When the phone spazs out, and I turn it back on the battery is about 20% less. I completely drained it, charged it all night and its been on for 4 hours, It's currently at 16%
Sent from my HTC_Amaze_4G using xda app-developers app
Click to expand...
Click to collapse
do you want a new battery? it could be a battery problem. try calling htc and getting a new battery or i can send you one
ziggy46 said:
do you want a new battery? it could be a battery problem. try calling htc and getting a new battery or i can send you one
Click to expand...
Click to collapse
They won't send me one unless I pay postage to send mine back, I ordered two OEM ones from eBay, thank you for the offer, hopefully the new battery fixes the issue. I had my MyTouch 4g for over year, never had a problem with it till the charger port became loose.
Sent from my HTC_Amaze_4G using xda app-developers app
Gman91 said:
They won't send me one unless I pay postage to send mine back, I ordered two OEM ones from eBay, thank you for the offer, hopefully the new battery fixes the issue. I had my MyTouch 4g for over year, never had a problem with it till the charger port became loose.
Sent from my HTC_Amaze_4G using xda app-developers app
Click to expand...
Click to collapse
ahh... yeah htc tried to pull that crap with me too. i hung up, called back the next day and the person told me "when you receive the replacement dispose of the defective one in a safe and environmentally safe way"
so you could try that again... i mean it doesnt hurt to have another battery lol
also, np man. just trying to help
ziggy46 said:
ahh... yeah htc tried to pull that crap with me too. i hung up, called back the next day and the person told me "when you receive the replacement dispose of the defective one in a safe and environmentally safe way"
so you could try that again... i mean it doesnt hurt to have another battery lol
also, np man. just trying to help
Click to expand...
Click to collapse
Did yours have similar symptoms?
Sent from my HTC_Amaze_4G using xda app-developers app
Gman91 said:
Did yours have similar symptoms?
Sent from my HTC_Amaze_4G using xda app-developers app
Click to expand...
Click to collapse
no i had my original battery just go bad... (like the phone wouldnt turn on anymore) so i called them and got a new one.
luckily i had 3 batteries already lol
ziggy46 said:
no i had my original battery just go bad... (like the phone wouldnt turn on anymore) so i called them and got a new one.
luckily i had 3 batteries already lol
Click to expand...
Click to collapse
Lucky, I'm hoping my problem is just a battery, its not consistent, it just randomly happens. I have to manually turn it back on when it shuts down.
Sent from my HTC_Amaze_4G using xda app-developers app
Gman91 said:
Lucky, I'm hoping my problem is just a battery, its not consistent, it just randomly happens. I have to manually turn it back on when it shuts down.
Sent from my HTC_Amaze_4G using xda app-developers app
Click to expand...
Click to collapse
I had the exact same issue as yourself. I got a free replacement from t-mobile. It was a temporary fix as many other users had previously stated, Maybe lasted a week or two till the random shut downs returned. I converted my phone back to stock as per the directions on this forum warranty exchanged it with t-mobile for free. I received my new one, Used hasoon's toolkit, S-off etc... It has been working flawless ever since. Running Energy Rom.
death4u said:
I had the exact same issue as yourself. I got a free replacement from t-mobile. It was a temporary fix as many other users had previously stated, Maybe lasted a week or two till the random shut downs returned. I converted my phone back to stock as per the directions on this forum warranty exchanged it with t-mobile for free. I received my new one, Used hasoon's toolkit, S-off etc... It has been working flawless ever since. Running Energy Rom.
Click to expand...
Click to collapse
I've never rooted, it seems to start happening once the battery hits a certain %
Sent from my HTC_Amaze_4G
I had a similar problem. For me it seems to be related to the battery/phone overheating. Removing the t-mobile cover I had on the phone seems to have reduced the random shut-downs.
When I have time, I'll likely be contacting HTC for a replacement battery.
I've never owned a phone that makes me as upset as this one, this random shut down issue is a real inconvenience, If the new battery doesn't fix the issue, I'm sending it into HTC getting it repaired and selling it, I'll even take 200$ for the damn thing just to get rid of it!
Gman91 said:
I've never owned a phone that makes me as upset as this one, this random shut down issue is a real inconvenience, If the new battery doesn't fix the issue, I'm sending it into HTC getting it repaired and selling it, I'll even take 200$ for the damn thing just to get rid of it!
Click to expand...
Click to collapse
best of luck to you. im probably not too far away from ditching this thong as well...
ziggy46 said:
best of luck to you. im probably not too far away from ditching this thong as well...
Click to expand...
Click to collapse
I man never ditches his thong... Back on topic, if I rotate the phone 180 degrees front to back in a fluid motion it shuts off.
Sent from my HTC_Amaze_4G
Gman91 said:
I man never ditches his thong... Back on topic, if I rotate the phone 180 degrees front to back in a fluid motion it shuts off.
Sent from my HTC_Amaze_4G
Click to expand...
Click to collapse
haha i meant thing... lol
but thats weird, could it be something in the phone thats loose?
Gman91 said:
I've never owned a phone that makes me as upset as this one, this random shut down issue is a real inconvenience, If the new battery doesn't fix the issue, I'm sending it into HTC getting it repaired and selling it, I'll even take 200$ for the damn thing just to get rid of it!
Click to expand...
Click to collapse
Get the Anker battery on eBay or Amazon. I had several shutdowns a day with stock battery. I've a couple Anker batteries and the phone stops the auto reboot/random shutdown completely. Something is fxcked with the stock battery.
Hey guys,
I'm new to the DNA forum and I've searched through a few threads about this but I haven't been able to find much help. Here we go: so as the title states the phone won't turn on and when I put it on the charger no LED's turn on to resemble a charge at all. I've tried the power button for 20 seconds, nothing happens, I've tried the power button, volume down, and even power, volume up and down. None of these seem to give life to the phone.
This is actually my friend's old phone and he got a replacement for it already I'm just trying to see if I can get it working again. So really I have a free DNA to diagnose because Verizon doesn't want it back.
Phone wasn't rooted before it died, pure stock.
Anybody have a suggestion or path you think I should take?
Thanks ahead of time,
monkey
monkey082506 said:
Hey guys,
I'm new to the DNA forum and I've searched through a few threads about this but I haven't been able to find much help. Here we go: so as the title states the phone won't turn on and when I put it on the charger no LED's turn on to resemble a charge at all. I've tried the power button for 20 seconds, nothing happens, I've tried the power button, volume down, and even power, volume up and down. None of these seem to give life to the phone.
This is actually my friend's old phone and he got a replacement for it already I'm just trying to see if I can get it working again. So really I have a free DNA to diagnose because Verizon doesn't want it back.
Phone wasn't rooted before it died, pure stock.
Anybody have a suggestion or path you think I should take?
Thanks ahead of time,
monkey
Click to expand...
Click to collapse
I'm going to go out on a limb here and say that you need to ask your friend for the complete story. What happened prior to the phone being bricked? Was there water damage or any other damage. Have you tried other charging cables that are known to be working and looked to make sure the pins inside the charge port have not been broken?
Sounds bricked to me. If it is bricked only way to get it working is to jtag it and send it out. It will be cheaper than paying for a new dna and if you really want it, it would run you a lot less in terms of money for a jtag repair.
Sent from my HTC6435LVW using xda app-developers app
Try letting it charge a full 24hrs and then see if it powers on. If that doesn't work then consider jtag
Sent from my 5 Senses of DNA
Not sure if I'll go the JTAG route or not. Like I said the phone has been replaced already it just sucks I can't take advantage of the phone. I have it sitting on the charger now, going to see if it'll work after a long period of time. There's no water damage, Verizon has checked it already.
If I would JTAG it...what would come of that. I'm not 100% familiar with JTAG, I just did a small amount of googling about it. Looks like a diagnostic procedure?
Sent from my Nexus 7 using Tapatalk HD
monkey082506 said:
Not sure if I'll go the JTAG route or not. Like I said the phone has been replaced already it just sucks I can't take advantage of the phone. I have it sitting on the charger now, going to see if it'll work after a long period of time. There's no water damage, Verizon has checked it already.
If I would JTAG it...what would come of that. I'm not 100% familiar with JTAG, I just did a small amount of googling about it. Looks like a diagnostic procedure?
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
Its like a low level format that will restore to factory configuration.
It will get the phone working for a smaller coast than purchasing a new one. So you would still be taking advantage of getting a new phone. If you purchase the phone through Verizon with an upgrade you will be spending around 250$ where as opposed to getting it jtaged I believe you will only be paying 65$ (not sure about price) if you go through mobile tech.
Sent from my HTC6435LVW using xda app-developers app
Upgrade cost
Jaggar345 said:
It will get the phone working for a smaller coast than purchasing a new one. So you would still be taking advantage of getting a new phone. If you purchase the phone through Verizon with an upgrade you will be spending around 250$ where as opposed to getting it jtaged I believe you will only be paying 65$ (not sure about price) if you go through mobile tech.
Click to expand...
Click to collapse
The upgrade cost is only $99 nowadays. I just got mine Monday from Fry's Electronics for $99.99. If they didn't have it, I was going to order it from wireless [dot] amazon [dot] com for $99.99.
Interesting...I may have to go that route, I'm considering taking it apart and getting a voltage reading off the charging port. That'll at least tell me if the port is working correctly. If I go down that path I'll keep you all updated.
Sent from my Nexus 7 using Tapatalk HD
They must have dropped price since I got it. It was the same on Amazon and verizon when I get my dna
Sent from my HTC6435LVW using xda app-developers app
I took the back off only to find out I don't have screwdrivers small enough to take it all apart. Also couldn't get a correct reading from anywhere. Back to the drawing board for now...
Sent from my Nexus 7 using Tapatalk HD
Did you try a wireless charging pad? That might work who knows
Sent from my HTC DNA With sense 5
dragonstalker said:
I'm going to go out on a limb here and say that you need to ask your friend for the complete story. What happened prior to the phone being bricked? Was there water damage or any other damage. Have you tried other charging cables that are known to be working and looked to make sure the pins inside the charge port have not been broken?
Click to expand...
Click to collapse
Happened to me too on the 2.04 shipped. Totally unrooted n it just went black and never woke up. Set it down, picked it up. That's it.
Sent from my HTC6435LVW using xda app-developers app
---------- Post added at 11:21 PM ---------- Previous post was at 11:18 PM ----------
Desert Dwarf said:
The upgrade cost is only $99 nowadays. I just got mine Monday from Fry's Electronics for $99.99. If they didn't have it, I was going to order it from wireless [dot] amazon [dot] com for $99.99.
Click to expand...
Click to collapse
Got mine the 15th for $49.95 from Amazon
Sent from my HTC6435LVW using xda app-developers app
Greetings, I purchased a Droid DNA on craigslist and thought I had a great deal, the phone turned on, then turned off and never would take a charge again. After contacting verizon and having them tell me to return the device to the"retailer" I purchased the device from, I contacted HTC directly. HTC provided me with an amazing customer service expirence, it was weird and erie how good the service was. They gave me a ticket number number and an address to ship the device to, they didnt care where I purchased it. They day it arrived they fixed it and sent it back with a new motherboard less than 24 hours after delivery conformation. The device works perfectly.
I guess what I am getting at is if you can put the phone back together and make it look like you didnt take it apart, call HTC and create a repair order. All these devices come with at least a 1 year warranty.
I hope you get your device working regardless.
Yeah HTC support is by far the best support I have ever experienced. I felt the same way. My charger was bugging out and I called they got all my info and just said they would send a new one for free and to throw the other one out. They called me today and I missed the call but they didn't leave any message. Wondering if I should call them back or not, but oh well.
Sent from my HTC6435LVW using xda app-developers app
Little late on my update but I did get the phone apart and back together. I didn't see anything that stuck out, no water damage, etc.
I would contact HTC and try to get a replacement, however Verizon realized they never got the device back and well...they want it. So there goes my fun...
Thanks for all the input
Sent from my Nexus 7 using Tapatalk HD
same problem
I had the exact same issue (no charging no screen but capacitive touch buttons flashed) and had been playing with it trying to get my month old gold brick at this point, to rise like the Phoenix when it caught the light at just the right angle and the screen looked weird. Took a flashlight to it and the LCD is damaged but there is NO damage to the case/frame/digitizer. Been dealing with HTC for a week an probably will have to repair it myself. But heads up to anyone else with the same issue check the screen...
I am having the same problem. Any home based solutions so that i dont need to take it to either Verizon store or post it to JTAG?
Thank You
prateekjadhwani said:
I am having the same problem. Any home based solutions so that i dont need to take it to either Verizon store or post it to JTAG?
Thank You
Click to expand...
Click to collapse
Although it may not appear to be charging let it sit for the night as it may be. Then take it off in the morning and hold the power button for 30 seconds and see if it boots. Some dna phones have issues when they die. My battery has died 4 times on me and when I plug it in the led light blinks for 2 mins and then it stays lit and charges so, just let it sit over night and try in the morning.
Report back when you have done the following.
Sent from my HTC6435LVW using xda premium
Thanks for the quick reply. I did that whole night. The green light dint even blink for a single second. And pressing the power button does nothing. I tried plugging it into computer, computer dint even detect it. (on mac, windows 7 and linux). I tried to boot it into the bootloader mode, still no progress.
Thank You