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My atrix won't power on (dropped in water); I have had it in dried rice, placed in a zip bag, and sun dried....before all that I immediately removed the battery and shook out whatever water i could. I've waited a full day but still no luck; if I remove the battery and plug in to PC with battery removed I get green LED but other than that I get nothing (for example if I switch to wall charger immediately the LED goes out). If at worst case I need a replacement, how difficult would it be to have this done without the AT&T purchase receipt (I'm not an AT&T customer)? I purchased the item on eBay a little over a month ago. I've read in forums to unroot before attempting return but that's not gonna happen (lol). My girlfriend hates that I even got an atrix so she's kinda happy this happened...a little off topic here, but I really love my atrix so can someone please help me out?!
43 views and no help?
weisey9 said:
43 views and no help?
Click to expand...
Click to collapse
Well, no help cuz no solution is available. Your phone is screwed and if it fell into water, the water seals must be screwed up as well and guarantee is void.
Think about it
Well the green LED comes on when plugged into USB like I said...but other than that nothing...I can't find the OEM charger adapter of all the times to be lost. I guess since other threads were successful in revival I would have hoped I would get lucky. Thank you for your reply.
They will know it's been in water by the sensors. They will also know you didn't buy from them. Best bet is insurance if you have it, but I think you are out of luck.
Beamed in from WinBorg 4G via XDA Premium app
i jumped in the river about 2 weeks ago and completely forgot i had my atrix in my pocket. i would say it was about a good 5 mins underwater. Water damage sign appeared on atrix as well as battery. (red dot). i did the rice thing too..but nothing. unless you're insured..which i was..theres nothing you can do. sorry for your loss.
Does anyone have a general idea of how much it would cost to have the board replaced then?
weisey9 said:
Does anyone have a general idea of how much it would cost to have the board replaced then?
Click to expand...
Click to collapse
http://www.portatronics.com/product_info.php?info=p2520_Motorola-Atrix-Motherboard.html
Is that USD? H%*LY *^&%!! But that doesn't look like the board that I've seen
funny. i looked up the same info as you are. That link is what a friend of mine sent me. so im not to sure. maybe someone here with better knowledge can help you out.
Cheaper to buy a new phone!
You're guessing/assuming it is the board/just the board.
CaelanT said:
Cheaper to buy a new phone!
You're guessing/assuming it is the board/just the board.
Click to expand...
Click to collapse
Actually I sat and thought about it and there's the fingerprint and camera to also take into consideration, as well has other functionalities just didn't post. I'm in between studying Windows Server 2008 , watching TV, and just randomly doing other things. Thanks to you all for your help though. I may just try to find an atrix with just a broken screen or just forget about it all together. I've only had the phone for 3 weeks but stuff happens, consider it $500 down the drain .
Disassemble it, take a look at it, remove the corrosion manually. Use a heatgun on the components, but dont overheat it. Afterwards put together and check if battery still has power with a multimeter. Reassemble and plug into wall charger. See what happens
crnkoj said:
Disassemble it, take a look at it, remove the corrosion manually. Use a heatgun on the components, but dont overheat it. Afterwards put together and check if battery still has power with a multimeter. Reassemble and plug into wall charger. See what happens
Click to expand...
Click to collapse
I say this is your best bet. Try this, or get someone with some electronics knowledge to take a look.
It beats just tossing it.
Either that or put it up on ebay and try to recoup some money. someone with a broken screen, or camera might want to buy it for parts.
My daughter has an unrooted flyer and has had it for about a month. Shes never dropped it and its in new perfect condition. Out of nowhere it just stopped chargin. The charger fits in fine ive even tryd a different charger its just not taking a charge. Dose anyone know what this could be?
Sent from my PG86100 using XDA App
I have seen a couple of people with the same charging problems you are having... they had to get them repaired
Sent from my HTC EVO View Tablet
jayochs said:
I have seen a couple of people with the same charging problems you are having... they had to get them repaired
Sent from my HTC EVO View Tablet
Click to expand...
Click to collapse
Do you know how much it cost or if it was covered under warranty
Sent from my PG86100 using XDA App
bmoreboy02 said:
Do you know how much it cost or if it was covered under warranty
Click to expand...
Click to collapse
If its less than a year old, not rooted, and no evidence of physical damage or water damage, then they have to fix it under warranty.
redpoint73 said:
If its less than a year old, not rooted, and no evidence of physical damage or water damage, then they have to fix it under warranty.
Click to expand...
Click to collapse
Yeah I just got mine fixed for it stop charging. I was happy they didn't even say anything about it being rooted might have just gotten very lucky. They also didn't delete data thank God. Hope they do same fur you.
Do you know if she may have mistakenly put the wrong side of the charger in? That's what I did for a second and it wouldn't charge anymore couldn't even connect to computer.
Sent from my SPH-D710 using xda premium
Im not sure if thats whay she did or not. Of course if she did she wont admit it but nothin looks damaged. As of right now its still at 80% but i have a feeling once this thing dies we wont be abke to power it back up. It was xmas gift from her grandmother and of course her grandmother cant find the reciept and paid cash for it. I called geek squad and they said theres nothin they can do because theres no reciept and we dont have bestbuys insurance. They told me to call htc and see what they can do. Also is there maybe a power mat for tablets like there is for phones?
Sent from my PG86100 using XDA App
bmoreboy02 said:
They told me to call htc and see what they can do. Also is there maybe a power mat for tablets like there is for phones?
Click to expand...
Click to collapse
Power Mat requires access to the charge port, or to replace the battery door. So that's not going to help you in this case. Calling HTC is your best bet.
Had a problem like this. The Tab inside the charging port was pushed in too far. I took the case off, and pushed the tab back out then reset the two positioning tabs to hold the connection tab in the correct position. If those two positioning tabs are not depressed deep enough the connection tab can be pushed in out of place and no connection is made.
Im not mechanically incline enough to do that lol.....i called htc and told em the story there sent me out a package with a return shipping package. Apparently this is a common issue. They said as long as theres no physical damage or water damage it shouldnt be an issue. The case has been in an otterbox since day one
Sent from my PG86100 using XDA App
Just wanted to update that i got my flyer back from HTC and they fixed tbe charge port and also gave me a brand new charger just incase the last one was at fault i guess. Really happy with there customer service. Counting the fact i didnt have the original reciept they really didnt have to do anything
Sent from my PG86100 using XDA
bmoreboy02 said:
Just wanted to update that i got my flyer back from HTC and they fixed tbe charge port and also gave me a brand new charger just incase the last one was at fault i guess. Really happy with there customer service. Counting the fact i didnt have the original reciept they really didnt have to do anything
Sent from my PG86100 using XDA
Click to expand...
Click to collapse
I'm having the same issue with the charging port on my son's View. I just emailed HTC support. What numer or email did you use?
shaun0207 said:
I'm having the same issue with the charging port on my son's View. I just emailed HTC support. What numer or email did you use?
Click to expand...
Click to collapse
I got my flyer a week ago and have the same problem. Did you try turning it off and letting it charge? thats how i charge mine now
quoshon said:
I got my flyer a week ago and have the same problem. Did you try turning it off and letting it charge? thats how i charge mine now
Click to expand...
Click to collapse
yeah that is not working
Likely has to go back to HTC
check out XBMC the future of TV
http://www.xbmchub.com/forums/register.php?referrerid=5757
Help with self-fixing my HTC View tablet
Renegade360 said:
Had a problem like this. The Tab inside the charging port was pushed in too far. I took the case off, and pushed the tab back out then reset the two positioning tabs to hold the connection tab in the correct position. If those two positioning tabs are not depressed deep enough the connection tab can be pushed in out of place and no connection is made.
Click to expand...
Click to collapse
Hi- would you mind sending me directions on how you took apart your tablet to fix this issue? Thanks so much!!
chillykim said:
Hi- would you mind sending me directions on how you took apart your tablet to fix this issue? Thanks so much!!
Click to expand...
Click to collapse
Here you go buddy
https://www.youtube.com/watch?v=8mh78v7CZS8&feature=youtube_gdata_player
Sent from my SPH-L900 using Tapatalk
Anyone have any tips for a Note not charging? Tried a few cables. It is rooted and has a custom ROM, so I feel like I am stuck between a rock and a hard place.
Anyone have any experience with this that maybe could point me in the direction of how to get my phone back to working normally?
Flash back to stock?
Does it still connect to your computer? If it's not charging & not connecting, your charging port is probably broken. You could probably manage with an external battery charger & a couple of batteries you can charge & rotate, like these-
Try blowing the port out with compressed air? Otherwise, yeah, you're looking at a replacement phone.
Sent from my Galaxy Note.
Same thing happened to a 'friend'. That part is very easy to change out. I don't know if you can buy it by itself though. What I 'heard' you can do is buy a new note from BB switch the charging ports and return it. Just make sure the battery is charged when u return it.
Sent from my GT-N8000 using XDA Premium HD app
I had the same problem, it was the port. Warranty replaced it. No problems now.
I love my note!
21productionz said:
I had the same problem, it was the port. Warranty replaced it. No problems now.
I love my note!
Click to expand...
Click to collapse
But I do need to flash back to stock first, right?
I flashed a stock rooted rom and they were cool with that. But it would depend on the person. Does the port work if you hold it in a certain position?
I love my note!
21productionz said:
I had the same problem, it was the port. Warranty replaced it. No problems now.
I love my note!
Click to expand...
Click to collapse
Did you call Samsung or att for the warranty?
the second star to the right
21productionz said:
I flashed a stock rooted rom and they were cool with that. But it would depend on the person. Does the port work if you hold it in a certain position?
I love my note!
Click to expand...
Click to collapse
Yeah. I tried around 3 or 4 chargers (car, oem, etc.), and none worked. I got home last night... Plugged it into my computer with a cable I had left at my computer, and it was charged in the morning.
Maybe I can give it some more time to make sure it wasn't something just disrupting the pin connections.
ladyhaylin said:
Did you call Samsung or att for the warranty?
the second star to the right
Click to expand...
Click to collapse
At&t, no questions asked.
I love my note!
---------- Post added at 12:52 PM ---------- Previous post was at 12:51 PM ----------
yesshh said:
Yeah. I tried around 3 or 4 chargers (car, oem, etc.), and none worked. I got home last night... Plugged it into my computer with a cable I had left at my computer, and it was charged in the morning.
Maybe I can give it some more time to make sure it wasn't something just disrupting the pin connections.
Click to expand...
Click to collapse
Try a new charger! I have had micro usbs go bad. Look for dents, and check to see if those two little teeth are still sticking out.
I love my note!
The exact same thing happened to me. My Note stopped charging completely. As previously stated, you can get an external battery charger but your best bet might be a replacement phone.
From what I was told by a local phone repair shop, its not an easy fix. I'm not sure how correct that is.
However, AT&T replaced mine and it was quite an easy process.
Sent from my Samsung Galaxy Note using XDA HD
babalonius508 said:
The exact same thing happened to me. My Note stopped charging completely. As previously stated, you can get an external battery charger but your best bet might be a replacement phone.
From what I was told by a local phone repair shop, its not an easy fix. I'm not sure how correct that is.
However, AT&T replaced mine and it was quite an easy process.
Sent from my Samsung Galaxy Note using XDA HD
Click to expand...
Click to collapse
I am little worried about the replacement issue I called them and they are replacing it but I have two hairline cracks in my bezel I hope they don't charge me for physical damage :'( :'(
the second star to the right
My phone just stopped charging. Luckily, it has 50% charge left, and I have a backup iPhone. Has anyone else experienced this problem and had their phone successfully replaced?
If so, did you go through AT&T or Samsung? If I go into an AT&T store, will they be able to give me a replacement right there? If not, will they at least be able to start the repair process?
Daman09 said:
My phone just stopped charging. Luckily, it has 50% charge left, and I have a backup iPhone. Has anyone else experienced this problem and had their phone successfully replaced?
If so, did you go through AT&T or Samsung? If I go into an AT&T store, will they be able to give me a replacement right there? If not, will they at least be able to start the repair process?
Click to expand...
Click to collapse
I claimed a warranty exchange. Went to AT&T and they gave me the warranty number. I don't think I've ever had a phone swapped in-store even though I have insurance.
Sent from my phablet.
Your charging port could be broken, you can always buy a wall charger for cheap on amazon to charge your battery..and might as well pick up another battery while your at it. Very convenient.
android4545 said:
Your charging port could be broken, you can always buy a wall charger for cheap on amazon to charge your battery..and might as well pick up another battery while your at it. Very convenient.
Click to expand...
Click to collapse
That's a good short term fix, but it's inconvenient and by the time you get that wall charger you'll have a new phone via warranty exchange.
I have a OEM charging cradle and battery I got on shopandroid for cheap. It was well worth it.
Sent from my phablet.
Just for those looking at this thread that have this problem, I had a good experience getting my phone by replaced for free, and rather quickly by AT&T. My full post can be found over here.
yesshh said:
Anyone have any tips for a Note not charging? Tried a few cables. It is rooted and has a custom ROM, so I feel like I am stuck between a rock and a hard place.
Anyone have any experience with this that maybe could point me in the direction of how to get my phone back to working normally?
Click to expand...
Click to collapse
I have the same problem with my 3 month old note (At&t i717). No pressure pull or anything was done to the phones USB port in fact it happened in the middle of the night while charging, it just stopped charging on its own. It's stock rom never rooted 2.3.6. Picked up the phone this morning was about 50% i didnt pay too much attention, got in the car and plugged in and noticed it is not charging. I thought its my trusty Chinese charger but it was not, came back home tried home charger the laptop plus USB cable and non worked. I am using original home charger and samsung USB cable. Cleaning the port did nothing. Rebooting few times and pulling the battery out did not help either.
And then the strangest thing happened. While it was plugged in (without me even touching it) after 20 minutes of being plugged in suddenly it made its DING sound and started charging. It has been charging everywhere since then, that was a few hours ago. I am worried it may do this again. It is definitely a software issue to me. I didn't touch the phone and started recharging all on its own!
I bought this note off Craigslist and its only about 3 months old and still under warranty but I don't have the receipt so Samsung says f/u. Very pissed at Samsungs poor customer service, really rude people in the Philippines at customer service, when I told them I bought the phone on Craigslist used, they acted like I have stolen their family jewels and did not want to talk to me. They came up with lame BS excuses like warranty doesn't transfer to second owner (it does, it's mandatory in the USA magnuson moss act ). HTC in contrast has always services my used phones without receipt using the IMEI they check and know it's still under warranty. They place a temporary charge on the card but they have never charged me anything and have promptly repaired my phones multiple times over the past couple of years.
I've replaced my phone twice under a try warranty. It was super easy and the second time they sent me a brand new device. Also have your charger replaced as well, it a warranty issue also.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Hey guys,
I'm new to the DNA forum and I've searched through a few threads about this but I haven't been able to find much help. Here we go: so as the title states the phone won't turn on and when I put it on the charger no LED's turn on to resemble a charge at all. I've tried the power button for 20 seconds, nothing happens, I've tried the power button, volume down, and even power, volume up and down. None of these seem to give life to the phone.
This is actually my friend's old phone and he got a replacement for it already I'm just trying to see if I can get it working again. So really I have a free DNA to diagnose because Verizon doesn't want it back.
Phone wasn't rooted before it died, pure stock.
Anybody have a suggestion or path you think I should take?
Thanks ahead of time,
monkey
monkey082506 said:
Hey guys,
I'm new to the DNA forum and I've searched through a few threads about this but I haven't been able to find much help. Here we go: so as the title states the phone won't turn on and when I put it on the charger no LED's turn on to resemble a charge at all. I've tried the power button for 20 seconds, nothing happens, I've tried the power button, volume down, and even power, volume up and down. None of these seem to give life to the phone.
This is actually my friend's old phone and he got a replacement for it already I'm just trying to see if I can get it working again. So really I have a free DNA to diagnose because Verizon doesn't want it back.
Phone wasn't rooted before it died, pure stock.
Anybody have a suggestion or path you think I should take?
Thanks ahead of time,
monkey
Click to expand...
Click to collapse
I'm going to go out on a limb here and say that you need to ask your friend for the complete story. What happened prior to the phone being bricked? Was there water damage or any other damage. Have you tried other charging cables that are known to be working and looked to make sure the pins inside the charge port have not been broken?
Sounds bricked to me. If it is bricked only way to get it working is to jtag it and send it out. It will be cheaper than paying for a new dna and if you really want it, it would run you a lot less in terms of money for a jtag repair.
Sent from my HTC6435LVW using xda app-developers app
Try letting it charge a full 24hrs and then see if it powers on. If that doesn't work then consider jtag
Sent from my 5 Senses of DNA
Not sure if I'll go the JTAG route or not. Like I said the phone has been replaced already it just sucks I can't take advantage of the phone. I have it sitting on the charger now, going to see if it'll work after a long period of time. There's no water damage, Verizon has checked it already.
If I would JTAG it...what would come of that. I'm not 100% familiar with JTAG, I just did a small amount of googling about it. Looks like a diagnostic procedure?
Sent from my Nexus 7 using Tapatalk HD
monkey082506 said:
Not sure if I'll go the JTAG route or not. Like I said the phone has been replaced already it just sucks I can't take advantage of the phone. I have it sitting on the charger now, going to see if it'll work after a long period of time. There's no water damage, Verizon has checked it already.
If I would JTAG it...what would come of that. I'm not 100% familiar with JTAG, I just did a small amount of googling about it. Looks like a diagnostic procedure?
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
Its like a low level format that will restore to factory configuration.
It will get the phone working for a smaller coast than purchasing a new one. So you would still be taking advantage of getting a new phone. If you purchase the phone through Verizon with an upgrade you will be spending around 250$ where as opposed to getting it jtaged I believe you will only be paying 65$ (not sure about price) if you go through mobile tech.
Sent from my HTC6435LVW using xda app-developers app
Upgrade cost
Jaggar345 said:
It will get the phone working for a smaller coast than purchasing a new one. So you would still be taking advantage of getting a new phone. If you purchase the phone through Verizon with an upgrade you will be spending around 250$ where as opposed to getting it jtaged I believe you will only be paying 65$ (not sure about price) if you go through mobile tech.
Click to expand...
Click to collapse
The upgrade cost is only $99 nowadays. I just got mine Monday from Fry's Electronics for $99.99. If they didn't have it, I was going to order it from wireless [dot] amazon [dot] com for $99.99.
Interesting...I may have to go that route, I'm considering taking it apart and getting a voltage reading off the charging port. That'll at least tell me if the port is working correctly. If I go down that path I'll keep you all updated.
Sent from my Nexus 7 using Tapatalk HD
They must have dropped price since I got it. It was the same on Amazon and verizon when I get my dna
Sent from my HTC6435LVW using xda app-developers app
I took the back off only to find out I don't have screwdrivers small enough to take it all apart. Also couldn't get a correct reading from anywhere. Back to the drawing board for now...
Sent from my Nexus 7 using Tapatalk HD
Did you try a wireless charging pad? That might work who knows
Sent from my HTC DNA With sense 5
dragonstalker said:
I'm going to go out on a limb here and say that you need to ask your friend for the complete story. What happened prior to the phone being bricked? Was there water damage or any other damage. Have you tried other charging cables that are known to be working and looked to make sure the pins inside the charge port have not been broken?
Click to expand...
Click to collapse
Happened to me too on the 2.04 shipped. Totally unrooted n it just went black and never woke up. Set it down, picked it up. That's it.
Sent from my HTC6435LVW using xda app-developers app
---------- Post added at 11:21 PM ---------- Previous post was at 11:18 PM ----------
Desert Dwarf said:
The upgrade cost is only $99 nowadays. I just got mine Monday from Fry's Electronics for $99.99. If they didn't have it, I was going to order it from wireless [dot] amazon [dot] com for $99.99.
Click to expand...
Click to collapse
Got mine the 15th for $49.95 from Amazon
Sent from my HTC6435LVW using xda app-developers app
Greetings, I purchased a Droid DNA on craigslist and thought I had a great deal, the phone turned on, then turned off and never would take a charge again. After contacting verizon and having them tell me to return the device to the"retailer" I purchased the device from, I contacted HTC directly. HTC provided me with an amazing customer service expirence, it was weird and erie how good the service was. They gave me a ticket number number and an address to ship the device to, they didnt care where I purchased it. They day it arrived they fixed it and sent it back with a new motherboard less than 24 hours after delivery conformation. The device works perfectly.
I guess what I am getting at is if you can put the phone back together and make it look like you didnt take it apart, call HTC and create a repair order. All these devices come with at least a 1 year warranty.
I hope you get your device working regardless.
Yeah HTC support is by far the best support I have ever experienced. I felt the same way. My charger was bugging out and I called they got all my info and just said they would send a new one for free and to throw the other one out. They called me today and I missed the call but they didn't leave any message. Wondering if I should call them back or not, but oh well.
Sent from my HTC6435LVW using xda app-developers app
Little late on my update but I did get the phone apart and back together. I didn't see anything that stuck out, no water damage, etc.
I would contact HTC and try to get a replacement, however Verizon realized they never got the device back and well...they want it. So there goes my fun...
Thanks for all the input
Sent from my Nexus 7 using Tapatalk HD
same problem
I had the exact same issue (no charging no screen but capacitive touch buttons flashed) and had been playing with it trying to get my month old gold brick at this point, to rise like the Phoenix when it caught the light at just the right angle and the screen looked weird. Took a flashlight to it and the LCD is damaged but there is NO damage to the case/frame/digitizer. Been dealing with HTC for a week an probably will have to repair it myself. But heads up to anyone else with the same issue check the screen...
I am having the same problem. Any home based solutions so that i dont need to take it to either Verizon store or post it to JTAG?
Thank You
prateekjadhwani said:
I am having the same problem. Any home based solutions so that i dont need to take it to either Verizon store or post it to JTAG?
Thank You
Click to expand...
Click to collapse
Although it may not appear to be charging let it sit for the night as it may be. Then take it off in the morning and hold the power button for 30 seconds and see if it boots. Some dna phones have issues when they die. My battery has died 4 times on me and when I plug it in the led light blinks for 2 mins and then it stays lit and charges so, just let it sit over night and try in the morning.
Report back when you have done the following.
Sent from my HTC6435LVW using xda premium
Thanks for the quick reply. I did that whole night. The green light dint even blink for a single second. And pressing the power button does nothing. I tried plugging it into computer, computer dint even detect it. (on mac, windows 7 and linux). I tried to boot it into the bootloader mode, still no progress.
Thank You
Snapped off one of the plastic tabs on my Gear S charging cradle. I'm always careful putting it on the watch. Now it won't stay on to charge. Going to try to get a new one tomorrow. Be careful!
Sent from my SM-N900T using XDA Free mobile app
www.cdbaby.com/inflewence2
Charging cradle - Gear S broken
I have the exact same problem. The clip on the charging cradle broke. I am also very careful with my devices and was unaware that it broke until it couldn't clip on one day.
Samsung will not honour warrantee on this because they say it is 'physical damage' . I am vehemently arguing that this did not break through any careless handling. The unit is very flimsy.
They MUST replace it. I am waiting a response from them.
I had the watch for barely a month now. How many of these crappy cradles will I have to go through???
bmw320 said:
I have the exact same problem. The clip on the charging cradle broke. I am also very careful with my devices and was unaware that it broke until it couldn't clip on one day.
Samsung will not honour warrantee on this because they say it is 'physical damage' . I am vehemently arguing that this did not break through any careless handling. The unit is very flimsy.
They MUST replace it. I am waiting a response from them.
I had the watch for barely a month now. How many of these crappy cradles will I have to go through???
Click to expand...
Click to collapse
This happened to a few people over at androidcentral.com as well. Same answer: Samsung won't honor the warranty, and they had to buy a new charger, which doesn't come cheap. I am super careful now, but feel it's only a matter of time until they all break
I also broke one of the clips on the charging cradle. I was not aware of any kind of warranty, but I have my own solution.
Basically, I attach the charging cradle to the Gear S and slide everything onto an empty vitamin bottle. This keeps the charging cradle attached and I have not had any problems so far. I will post a picture of this when I recharge my Gear S tonight.
Just happed to me...I use the gear s as a standalone device on t-mobile...called them and they are replacing the charger for free. I should e getti it Friday and will let you guys know. Btw Has anyone tried to glue the broken plastic part back on and reconnected it?
crazyshakespeare13 said:
Just happed to me...I use the gear s as a standalone device on t-mobile...called them and they are replacing the charger for free. I should e getti it Friday and will let you guys know. Btw Has anyone tried to glue the broken plastic part back on and reconnected it?
Click to expand...
Click to collapse
Make sure they send you the actual cradle. Others were told they'd get a replacement and were shipped the wall wart instead.
Just happened to me. Taking my Nasty sweat ridden, scratched screen, smelly old watch back to Best Buy. Thanks geek squad! I'll take a new one out of the box.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
xendula said:
Make sure they send you the actual cradle. Others were told they'd get a replacement and were shipped the wall wart instead.
Click to expand...
Click to collapse
That is exactly what happened to me. Just the wall plug no cradle.. Went Back to the Tmobile store and he had one shipped next day.. They did screw up but they handled it very well.
Sent from my SM-N910T using XDA Premium HD app
xendula said:
Make sure they send you the actual cradle. Others were told they'd get a replacement and were shipped the wall wart instead.
Click to expand...
Click to collapse
T-Mobile sent me a wall wart without the cradle. T-Mobile doesn't carry a replacement charger.
You may want to call and confirm before it arrives.
---------- Post added at 10:35 PM ---------- Previous post was at 10:30 PM ----------
siff said:
That is exactly what happened to me. Just the wall plug no cradle.. Went Back to the Tmobile store and he had one shipped next day.. They did screw up but they handled it very well.
Sent from my SM-N910T using XDA Premium HD app
Click to expand...
Click to collapse
I was told by Tmobile that they do not carry the cradle.
nguyen4514 said:
I also broke one of the clips on the charging cradle. I was not aware of any kind of warranty, but I have my own solution.
Basically, I attach the charging cradle to the Gear S and slide everything onto an empty vitamin bottle. This keeps the charging cradle attached and I have not had any problems so far. I will post a picture of this when I recharge my Gear S tonight.
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Here are the pictures.
xendula said:
Make sure they send you the actual cradle. Others were told they'd get a replacement and were shipped the wall wart instead.
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Per your advice I went ahead and called them back...after almost 45 mins on the phone and having to explain it them , they promised I was getting the cradle. Let see what happens! Thanks again for the advice!
crazyshakespeare13 said:
Just happed to me...I use the gear s as a standalone device on t-mobile...called them and they are replacing the charger for free. I should e getti it Friday and will let you guys know. Btw Has anyone tried to glue the broken plastic part back on and reconnected it?
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nguyen4514 said:
Here are the pictures.
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Ha, I kept trying to imagine what you meant! Thanks for posting the pic, you never know when you may find this useful.
My cradle is still OK, but ever since I started hearing about this issue, I am dread having to charge my Gear S.
To all those that have broken their cradles. . . .
Just wondering what technique you use for attaching the watch to the cradle?
Do you centre it then press in the middle or do you locate one tab then press on the opposite tab?
I always use the, one tab then opposite, technique and it seems to work well with no issues so far.
crazyshakespeare13 said:
Per your advice I went ahead and called them back...after almost 45 mins on the phone and having to explain it them , they promised I was getting the cradle. Let see what happens! Thanks again for the advice!
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YW and good luck!!
esseff said:
To all those that have broken their cradles. . . .
Just wondering what technique you use for attaching the watch to the cradle?
Do you centre it then press in the middle or do you locate one tab then press on the opposite tab?
I always use the, one tab then opposite, technique and it seems to work well with no issues so far.
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Attach at the bottom then snap the top. Mine is broken. Pops off from the top. The top tab is cracked.
I am FURIOUS and will start making YouTube videos to call them out. Hopefully everyone else can take a few minutes to do the same. Faulty garbage.
sbrownla said:
Attach at the bottom then snap the top. Mine is broken. Pops off from the top. The top tab is cracked.
I am FURIOUS and will start making YouTube videos to call them out. Hopefully everyone else can take a few minutes to do the same. Faulty garbage.
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I was just thinking that it would be helpful if all of you with broken cradles could post pictures. That's undisputable proof - and once online, it will never go away.
I am also just curious to see what they look like, as I have an idea of what is breaking off, but have never seen the defect myself (yet).
xendula said:
I was just thinking that it would be helpful if all of you with broken cradles could post pictures. That's unresputable proof - and once online, it will never go away.
I am also just curious to see what they look like, as I have an idea of what is breaking off, but have never seen the defect myself (yet).
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It's not even "broken off" the tab is just not working anymore.
It's going to happen to everyone's. It's obviously the way it is built. I'll have to do a video because you can't tell it's broken by just looking at it.
sbrownla said:
It's not even "broken off" the tab is just not working anymore.
It's going to happen to everyone's. It's obviously the way it is built. I'll have to do a video because you can't tell it's broken by just looking at it.
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Yes, please. It would help identify if everyone is having the same issue, or if there are different weak spots.
Until now, I thought I needed to take special care not to break anything off - now I am even more nervous
xendula said:
Yes, please. It would help identify if everyone is having the same issue, or if there are different weak spots.
Until now, I thought I needed to take special care not to break anything off - now I am even more nervous
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Okay, I contacted Samsung Support USA on G+ and they are taking care of me.
I document things--I shared everything from photos of the problem to my purchase receipt (privately of course).
I think they are aware there is an issue.
I made a YouTube clip here http://youtu.be/_zq0e9U_mB4 and I'll attach some photos.
sbrownla said:
Okay, I contacted Samsung Support USA on G+ and they are taking care of me.
I document things--I shared everything from photos of the problem to my purchase receipt (privately of course).
I think they are aware there is an issue.
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Thanks for posting the pictures. Mine is cracked on the same clip.