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Every now and then when I activate the screen to unlock my Rezound I get a blue screen. Sometimes it's a split screen and others it's the whole screen. It flickers back and forth between the unlock screen and the blue screen.
Sometimes after maybe 15 seconds it just goes back to normal. Other times if I turn the screen off, it will turn back on just fine.
Has anyone else had this issue? What was the solution?
Here's a video I made of it happening. Sorry it's sideways I had to use my DInc
http://youtu.be/YHuhUiUGgKg
return it asap. my friends does the same thing but she's a dumbass and won't let me swap it out for her at the store because she's lazy lol
Sent from my ADR6425LVW using XDA App
Had a similar problem with my DInc. Didn't deal with it early, and it came to be a real problem. Take it back ASAP.
I have that problem too once in a while, not that big of a deal yet.
couchmonkey said:
I have that problem too once in a while, not that big of a deal yet.
Click to expand...
Click to collapse
Not that big of a deal lol? Don't even know what to say about that.
Wow, that is messed up.
Sent from my ADR6425LVW using Tapatalk
Have you tried a factory reset? I would guess that is a software bug.
Sent from my Rezound using Tapatalk
Just got my Rezound last week and just experienced this blue screen exactly how you described, any ideas why this happens? I pretty sure i'm going to exchange it for a new one but just wondering what the cause is...
Does anyone know if this is a hardware issue or a software issue? I've had it happen three times now, and I'm wondering if I should call VZW for a replacement before it's too late and I have to settle for a refurb POS.
jayochs said:
return it asap. my friends does the same thing but she's a dumbass and won't let me swap it out for her at the store because she's lazy lol
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
So wait, if we work at the store, we could just swap our **** out whenever **** happens, instead of waiting 3 days for a refurb?
Damn, makes me hope I get the job even more now, lol
nah lol my store has a 2 week return policy..if it's a defective unit, we swap it out for them, and send the defective one right back to verizon.
My first one did that too occasionally... About 5 times in the second month of owning it... And then one day the screen just never turned back on.
Return it.
I would take that back. As many have said, it could lead to more serious problems down the line. Give the Verizon rep a link to your youtube video.
Sent from my Htc Rezound
Follow me on twitter @lmrtech
I called them this morning and they are sending me a new one out. I hope it doesn't cause an issue that I unlocked it. I'm going to flash back to gb and relock it, but I guess I should have waited.
Sent from my ADR6425LVW using Tapatalk 2
I thought this had something to do with the ROM. i remember i have seen it before... i think it was on my Dinc as soon as sense 3.0 roms came out and eventually it got worked out so i think it is just a bug.
It did it the first time with me on stock gb. But it has happened twice since then on nils business.
Sent from my ADR6425LVW using Tapatalk 2
I just bought one used but looks brand new cosmetically and I've had it less than 24 hours it's happened 4 or 5 times already. So I'm sending it back. As for a cause only thing that comes to mind is maybe it's the result of somebody overclocking the piss outta it and now the GPU is permanently damaged, although some people in other forums claim the same thing has happened to brand new phones as well so who knows...
Merdoc81 said:
I just bought one used but looks brand new cosmetically and I've had it less than 24 hours it's happened 4 or 5 times already. So I'm sending it back. As for a cause only thing that comes to mind is maybe it's the result of somebody overclocking the piss outta it and now the GPU is permanently damaged, although some people in other forums claim the same thing has happened to brand new phones as well so who knows...
Click to expand...
Click to collapse
hmm, never overclocked my rezound and I get it occasionally. There were a couple of stock ics kernels that had this problem pretty severely. I would update it first and see if that resolves it.
nrfitchett4 said:
hmm, never overclocked my rezound and I get it occasionally. There were a couple of stock ics kernels that had this problem pretty severely. I would update it first and see if that resolves it.
Click to expand...
Click to collapse
It's still on GB but I'll try that.. Do you happen to know what the latest stock GB software number is? Mine is on 2.01.605.11 I don't have a sim card at the moment so I can't check if it's fully updated till I get one. Thanks
Merdoc81 said:
I'll try that.. Do you happen to know what the latest stock GB software number? Mine is on 2.01.605.11 I don't have a sim card at the moment so I can't check if it's fully updated till I get one. Thanks
Click to expand...
Click to collapse
dev section should have all the stock roms, I would probably flash the newest GB stock ROM, RUU would be best to make sure it isn't a software problem.
I bricked my Note, I was flashing cwm based recovery when it hung, screen went black and sat there for about 15 minutes before I decided to do the dumb thing of pulling the battery. Now it won't turn on, but there's good news! I hope. I get a driver sound and error when plugging it in, so it is recognizable. When checking Computer Management, I show a QHUSB_DLOAD under Other but the phone won't connect at all. Any ideas?
Have you tried putting it in download mode and see if Odin recognizes it?
Sent from my GALAXY NOTE LTE
On my vibrant and my behold 2 (both Samsung devices)
I took out the battery and plugged the USB in while holding the buttons for dl mode and it would get out of the soft brick. Once it goes into dl mode, pop the battery in, Odin should recognize it, and flash away.
Don't know if it will work, but it sounds like you didn't hard brick it
Sent from my Galaxy Note with Tapatalk.
Double Post...
It won't turn on to get into DL mode. I tried to see if Odin would see it but nope. I was hoping there was another driver to allow it to see it.
Thanks for the idea, it didn't boot though. It tries, it makes the sound of the USB being inserted but then makes the error sound for failed drivers. I wouldn't think it's a hard brick either, but even my JIG won't get it to boot.
i had a hard brick after flashing a kernel. not sure what the problem was but it wouldnt go into download mode, so i pulled the battery for about 5 minutes and it went into download mode and odin recognized my phone.
Would the phone turn on? I'll give it a try. I've left it out for 30 seconds and that didn't work, I'll let it go longer.
http://tinyurl.com/6vlc92p
Dacian said:
Would the phone turn on? I'll give it a try. I've left it out for 30 seconds and that didn't work, I'll let it go longer.
Click to expand...
Click to collapse
Mine wouldnt turn on when i did a battery pull quickly, But after i left mine out it went into download mode, at this point trying anything is better than nothing. hope it works out for you
I left it out for awhile, I think I'll see if Best Buy will give me a new phone tomorrow. I just found a thread on the other note side that had this same issue, he ended up not being able to fix it too. Thanks for trying to help though, it's what makes XDA what it is.
Dacian said:
I left it out for awhile, I think I'll see if Best Buy will give me a new phone tomorrow. I just found a thread on the other note side that had this same issue, he ended up not being able to fix it too. Thanks for trying to help though, it's what makes XDA what it is.
Click to expand...
Click to collapse
just take back to best buy and tell them that the phone won't come on, do not tell them that you did anything just tell them you had your phone on the charger over night and it wouldnt come on in the morning. i hope you more time left on your thirty days i did that a lot of time lol.
Sent from my Unlocked SAMSUNG-SGH-I717 using T-MOBILE-HACK for 3G/4G data-xda premium
xpprofessional1 said:
just take back to best buy and tell them that the phone won't come on, do not tell them that you did anything just tell them you had your phone on the charger over night and it wouldnt come on in the morning. i hope you more time left on your thirty days i did that a lot of time lol.
Sent from my Unlocked SAMSUNG-SGH-I717 using T-MOBILE-HACK for 3G/4G data-xda premium
Click to expand...
Click to collapse
That's what I planned on doing. lol. If nothing else, I could sign up for their black tie program, come back monday during my lunch and get it swapped then and they could say nothing about it.
An update on the situation, I left the battery out of the phone overnight and tested it when I woke up, nothing. So I took the phone to BB and they said they wouldn't take it back unless I wanted to spend $170 to replace it. I took it to AT&T and they did everything they thought would get it to work, it wouldn't naturally, so they warrantied it and I have a new one coming in a few days.
Radioshack insurance way better then crapy bestbuy. Which is why i buy mine there and att deductiables to high when u use their insurance
Sent from my SAMSUNG-SGH-I717 using Tapatalk
rboone18 said:
Radioshack insurance way better then crapy bestbuy. Which is why i buy mine there and att deductiables to high when u use their insurance
Sent from my SAMSUNG-SGH-I717 using Tapatalk
Click to expand...
Click to collapse
Ive never heard of anyone getting radioshacks insurance and I sell phones. A quick google search on their protection showed class action suits against them for misrepresenting their protection. Oh and it's more expesive them best buys lol
And to the OP, you could have also done the monthly best buy protection instead of the 170 2 year plan, they could have also replaced it under manufacturers warranty for your situation. I hate when people work for the same company as me and are uneducated at their jobs.
Glad all is well but for future reference what should you have done? I mean, if i flash something and it goes wrong, the first thing I'd do would be pull the battery. What should we do?
Sent from my SAMSUNG-SGH-I717 using Tapatalk
nash2000 said:
Glad all is well but for future reference what should you have done? I mean, if i flash something and it goes wrong, the first thing I'd do would be pull the battery. What should we do?
Sent from my SAMSUNG-SGH-I717 using Tapatalk
Click to expand...
Click to collapse
I was wondering about that also. I just want to know so I won't do the same thing. I'm glad the OP got it straightened out.
thunderkiss65 said:
i had a hard brick after flashing a kernel. not sure what the problem was but it wouldnt go into download mode, so i pulled the battery for about 5 minutes and it went into download mode and odin recognized my phone.
Click to expand...
Click to collapse
If you were hard bricked, your phone wouldn't have booted. A hard brick is a permanent thing. What you had was a soft brick.
Sent from my Galaxy Note (SGH-i717) using XDA Premium.
Dacian said:
I left it out for awhile, I think I'll see if Best Buy will give me a new phone tomorrow. I just found a thread on the other note side that had this same issue, he ended up not being able to fix it too. Thanks for trying to help though, it's what makes XDA what it is.
Click to expand...
Click to collapse
Best Buy is pretty good about exchanges. Whatever you do, DON'T tell them what you did. Just say your phone got really hot, froze, and wouldn't turn back on again.
Sent from my Galaxy Note (SGH-i717) using XDA Premium.
Dacian said:
An update on the situation, I left the battery out of the phone overnight and tested it when I woke up, nothing. So I took the phone to BB and they said they wouldn't take it back unless I wanted to spend $170 to replace it. I took it to AT&T and they did everything they thought would get it to work, it wouldn't naturally, so they warrantied it and I have a new one coming in a few days.
Click to expand...
Click to collapse
Good to hear!! Glad you got everything worked out.
Sent from my Galaxy Note (SGH-i717) using XDA Premium.
I sent my Galaxy Note into Samsung to get the screen repaired.
When I sent it off, I realized that I forgot to reset the flash counter.
I was scared ****less.
Anyway, they repaired it and it is about to be sent back to me.
I just thought I would let everyone know that there is nothing to worry about.
sealcouch said:
I sent my Galaxy Note into Samsung to get the screen repaired.
When I sent it off, I realized that I forgot to reset the flash counter.
I was scared ****less.
Anyway, they repaired it and it is about to be sent back to me.
I just thought I would let everyone know that there is nothing to worry about.
Click to expand...
Click to collapse
I think you just got lucky bud and I would not encourage anyone else to do the same thing. Just because they agreed to fix your phone doesn't mean that everyone else will be as fortunate. Samsung and your phone carrier clearly stated that if you do flash a non OEM ROM you will be voiding your warranty.
Also, lets wait till you get your phone back before you consider this a success.
deeken said:
I think you just got lucky bud and I would not encourage anyone else to do the same thing. Just because they agreed to fix your phone doesn't mean that everyone else will be as fortunate. Samsung and your phone carrier clearly stated that if you do flash a non OEM ROM you will be voiding your warranty.
Also, lets wait till you get your phone back before you consider this a success.
Click to expand...
Click to collapse
Yeah. I wouldn't recommend it. I feel like if I sent my phone in for some sort of software issue I would be out of luck.
I will update this thread when I actually get the phone back.
it might depend on the repair in question. A screen replacement is just hardware so they may not mind the software being a custom ROM. I sent in a GT 10.1 with AOKP installed to fix a screen issue. I'm sure they noticed the angry rainbow unicorn when they booted it up. They fixed it no problem though annoyingly, they actually WIPED my entire device, sdcard and everything back to stock. On the GT 10.1 boards, no one has had that happen except me.
I have to send my note in for a repair on my SD card slot, which keeps popping out the microsd. My phone has a custom rom and probably 3 on the flash counter. I was hoping they didn't care since it was a hardware issue. On a side note, it sucks that AT&T doesn't give out loaner phones while it's being fixed.
flintdragon said:
it might depend on the repair in question. A screen replacement is just hardware so they may not mind the software being a custom ROM. I sent in a GT 10.1 with AOKP installed to fix a screen issue. I'm sure they noticed the angry rainbow unicorn when they booted it up. They fixed it no problem though annoyingly, they actually WIPED my entire device, sdcard and everything back to stock. On the GT 10.1 boards, no one has had that happen except me.
Click to expand...
Click to collapse
Makes me wonder if they just gave you a different phone? Or you memorized the hardware numbers? I agree with you being a hardware issue, they are probably not going to care about the flash counter. If you sent them a boot looping device that had the flash counter up high, then i would suspect they might say something.
No real worries guys. I had to send my phone in to Sammy for a screen issue a couple days before braway released the counter reset. They repaired it with no issues, wiped the ROM and reset the counter for me lol. This was back in late March.
Edit- in my case, they gave me the same phone because the Bluetooth physical address was the same. They replaced the screen including the front glass, so I didn't get my screen protector back.
Im pretty sure the techs there get paid by the hour and Im also sure that they themselves(techs) flash custom software on their devices. If I worked in that dept, I would spend the extra time resetting your flash counters and reverting you to stock, only to make my day go by quicker... I wouldn't recommend betting the farm on that. IMHO
dcfella said:
I have to send my note in for a repair on my SD card slot, which keeps popping out the microsd. My phone has a custom rom and probably 3 on the flash counter. I was hoping they didn't care since it was a hardware issue. On a side note, it sucks that AT&T doesn't give out loaner phones while it's being fixed.
Click to expand...
Click to collapse
It depends on the store. I threw a fit, called customer service and they have me a credit for ****tiest prepaid phone they have. Least its mine now as a total emergency backup. I was not gonna be out of a phone for days.
Sent from my SAMSUNG-SGH-I717 using XDA
erick161 said:
It depends on the store. I threw a fit, called customer service and they have me a credit for ****tiest prepaid phone they have. Least its mine now as a total emergency backup. I was not gonna be out of a phone for days.
Sent from my SAMSUNG-SGH-I717 using XDA
Click to expand...
Click to collapse
I sent it off Monday and I already have the tracking number for the return shipping. In any case, I am using my old iPhone 3g until I get my phone back. It's always good to have a spare.
So people wouldn't recommend it, but who here has actually been denied service with an upped counter?
Traditionally, going all the way back to my Nexus One, the phone manufacturers don't care about root/s-off/flash counter if it's a clear hardware issue. If your button stops working or your screen doesn't respond anymore or your phone doesn't charge, they generally fix it.
sealcouch said:
I sent it off Monday and I already have the tracking number for the return shipping. In any case, I am using my old iPhone 3g until I get my phone back. It's always good to have a spare.
Click to expand...
Click to collapse
Of course its best to have a backup, but at the time I didn't. I didn't expect a loaner, but when the CSR on the phone said I'd get one...then the store says no...well, we have problems.
Sent from my SAMSUNG-SGH-I717 using XDA
My wallet was working fine yesterday then I checked it and it said balance unavailable, so i reset it, now whenever I try to get it to restart or even restart the phone, it gets stuck at initializing your device, i'm hoping it's a server issue, but in not, google has to do something about this, this can't be cost effective for carriers to replace devices due to this issue. I did nothing to make this happen so getting it replaced doesn't solve much cuz i have no assurance that it isn't gonna happen again... this happen to anyone else?
I had similar issues, Google wallet is buggy! I also get Citi is unavailable at this time. Please try again soon. Must be another beta product. lol
Google wallet is down... been like this for like 5+ hours.
yeah I finally went thru after 3+ of initializing, this is soooo buggy! i cleared my setting and not touching it until i actually know i'm gonna use it!
back to initializing smh, buggy pos
Hey tickle they have been having server overloads. You should try resetting in the middle of the night
Sent via XDA Premium
I'm getting unable to contact server. So I'm thinking it is something on their end. I'm sure it will be back up soon.
Sent from my EVO using Tapatalk 2
Give it a few days, too many people subscribing or signing in to the service at the same time, servers might be up to their knees with requests (not that servers are people lol, but you guys should get the comment)
Sent from my EVO using Tapatalk 2
tgrgrd00 said:
I'm getting unable to contact server. So I'm thinking it is something on their end. I'm sure it will be back up soon.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
its been trippin since yesterday
ticklemepinks said:
its been trippin since yesterday
Click to expand...
Click to collapse
Mine is doing the exact same thing right now. I also have never had an issue. Weird
Sent from my EVO using Tapatalk 2
i called customer service. it's been down atleast 5 hours as i write this. They told me that "provisioning is down" and "cards are suspended". Sylvester claimed to be the training rep there, but couldn't tell me what that really meant, and said he had no other updates and couldn't say if it was a planned outage. I asked about transferring my money away from google wallet. he had to check with someone and came back and told me if i could give him my id, then he could have my money transferred in 30 to 45 days....
I asked if there was someone he could call to try and get an update. he said there was noone to call.
I asked how i would have been notified of this outage. he said google would email me...well i don't have an email...he said it's because google hasn't sent one.
guess the lesson here is don't rely on google wallet.
This Google Wallet system is broke. This BETA crap needs to stop. I am still waiting on $40 dollars from getting a Nexus. They need to get it together.
snick8467 said:
i called customer service. it's been down atleast 5 hours as i write this. They told me that "provisioning is down" and "cards are suspended". Sylvester claimed to be the training rep there, but couldn't tell me what that really meant, and said he had no other updates and couldn't say if it was a planned outage. I asked about transferring my money away from google wallet. he had to check with someone and came back and told me if i could give him my id, then he could have my money transferred in 30 to 45 days....
I asked if there was someone he could call to try and get an update. he said there was noone to call.
I asked how i would have been notified of this outage. he said google would email me...well i don't have an email...he said it's because google hasn't sent one.
guess the lesson here is don't rely on google wallet.
Click to expand...
Click to collapse
I'm in this boat as well. I loaded 50 on wallet last Thursday. Was going to be my lunch allowance for the next 2 weeks. Now I go hungry today, and have to pack some PBJ for the rest of the work week. *sigh*
I as well reset my wallet app this morning (in preparation for rooting) and now I'm stuck at "initializing your device". I really don't like this, it makes me uneasy. You would think google of all people would have the resources setup to deal with an influx of traffic.
I love google wallet and I hope they straighten these issues out.
Don't sweat it... The same thing happened to me... I was going to unroot and exchange the phone but then the next morning I thought I would give it one more try and it worked fine... I would give it a day.
Sent from my EVO using xda premium
Glad to know that I'm not the only one having this issue. I tried resetting in preparation for rooting, but it got stuck at 99%, then it restarted. Ever since I haven't gotten it past initialization. D:
Perhaps they're trying to put a stop this insecure element thing. Lets hope they realized it could potentially keep a lot of people from using wallet
Sent from my EVO using Tapatalk 2
Still broken, support still has no clue. I asked them about the transaction that says "sent" but i don't see any record for...they had to check.
tried to buy food overnight with the app, says sent, but the store never got it. had to pay with my real card. money network says if after 3 days it's still being held, to call back for a dispute.
horrible horrible tech support....
wayyyyy too buggy for me, and if it come back online and all our secure elements are borked, they are gonna had a huge issue!
Just did reset on wallet cuz about to root and hangs in 99%. Damn. What to do?
sent from my Evo LTE, usually.
Hey guys/gals,
Just thought I would share this with everyone. Best Buy has a new policy with their warranty for phones (at least the ones by me do).
You no longer have to ship your phone in for service. All you do is go to the store, tell them your problem, they ship a new phone (the last couple I had replaced arrived in less than 36 hours), and you bring your phone in when the new/re-manufactured one arrives.
This is great if you have a problem where your current phone still works. You don't have to dig out an old phone, or rent a POS loaner phone from BBY, but you can still do all of those things if your phone is unusable.
Like I said just though I would share this info. I think BBY keeps making their protection policies better and better.
Hope this has helped someone!
I will put this to the test this weekend!!! Good find!!!
Sent from my EVO using Tapatalk 2
FattySparks said:
Hey guys/gals,
Just thought I would share this with everyone. Best Buy has a new policy with their warranty for phones (at least the ones by me do).
You no longer have to ship your phone in for service. All you do is go to the store, tell them your problem, they ship a new phone (the last couple I had replaced arrived in less than 36 hours), and you bring your phone in when the new/re-manufactured one arrives.
This is great if you have a problem where your current phone still works. You don't have to dig out an old phone, or rent a POS loaner phone from BBY, but you can still do all of those things if your phone is unusable.
Like I said just though I would share this info. I think BBY keeps making their protection policies better and better.
Hope this has helped someone!
Click to expand...
Click to collapse
This is what they did for me when I needed a replacement about six months ago.
They did not offer it to me until I spoke with the manager because i didn't want to be without a phone for a few days or use one of their loaner phones.
Sent from my EVO LTE rocking Sense 5!
about time they changed it, I canx my 3x black ties just because of this
Best buy insurance, ftw. I will never buy another phone anywhere else. Im on my 3rd lte and i got the lte free because they had no more 3d's. They ask basic questions about what happened and then ship it out. I got my last replacement in 2 days. Took it in on a Monday at 7pm and got my replacement on Wednesday at 7pm.
Awesome. I love black tie (bb). I had to replace due to malfunctions and no questions or hassles in fact the reason I signed up for black tie was the guy indicated I would never have to send anything in and that I would get a new replacement directly from the store which they did. I even had the guy write and confirm that on my sales receipt because I didn't believe him.
Sent from my EVO using xda app-developers app
Thank you all for the info. I won't be going to Sprint stores anymore. BB sounds like the way to go now. Back when I worked there it definitely wasn't but a lot has changed since then. Good to know.
My EVO has developed a problem where I'm getting all sorts of crazy noise on the screen. Definitely a hardware problem as it even has problems with the HTC logo on boot. I'm currently S-OFF with the latest CM release installed. Do I need to unroot and restore back to Sense before I take the phone into Best Buy, or do they not care?
Thanks for the help and all the useful info!!
pdlboy said:
My EVO has developed a problem where I'm getting all sorts of crazy noise on the screen. Definitely a hardware problem as it even has problems with the HTC logo on boot. I'm currently S-OFF with the latest CM release installed. Do I need to unroot and restore back to Sense before I take the phone into Best Buy, or do they not care?
Thanks for the help and all the useful info!!
Click to expand...
Click to collapse
I would at least flash a stock rom and splash screen before taking it in. Other than that, my local store doesn't care about root.
FattySparks said:
I would at least flash a stock rom and splash screen before taking it in. Other than that, my local store doesn't care about root.
Click to expand...
Click to collapse
When i took my last one in i had viper on it but i was taking it in because the screen was crushed. It was still usable thougg and he was sittin there going through the different venom options just amazed. Then i told him i just wanted to erase the data and internal storage and he was amazed by twrp too lmao. He didn't give half a sht.
youdug said:
When i took my last one in i had viper on it but i was taking it in because the screen was crushed. It was still usable thougg and he was sittin there going through the different venom options just amazed. Then i told him i just wanted to erase the data and internal storage and he was amazed by twrp too lmao. He didn't give half a sht.
Click to expand...
Click to collapse
Yeah, my store is the same way, but I doubt every store is the same. To be safe I would backup, flash a stock rom, bring it in and show them the problem, then recover until your "new" phone gets in and the re-flash a stock rom when you bring it back.
I doubt they'd care, but this should cover your a$$ either way.
FattySparks said:
Yeah, my store is the same way, but I doubt every store is the same. To be safe I would backup, flash a stock rom, bring it in and show them the problem, then recover until your "new" phone gets in and the re-flash a stock rom when you bring it back.
I doubt they'd care, but this should cover your a$$ either way.
Click to expand...
Click to collapse
Best buy covers software though right? So why would it matter? There's nothing saying they don't cover rooted devices. I even asked the manager when i got my 3d and he said if i bricked it I'm covered. So why flash back to stock? Unless youre having issues that could be rom/kernel related of course.. then youll obviously want to flash to something else to make sure its not the rom and then go back to stock to show them its happeneing on there also.
youdug said:
Best buy covers software though right? So why would it matter? There's nothing saying they don't cover rooted devices. I even asked the manager when i got my 3d and he said if i bricked it I'm covered. So why flash back to stock? Unless youre having issues that could be rom/kernel related of course.. then youll obviously want to flash to something else to make sure its not the rom and then go back to stock to show them its happeneing on there also.
Click to expand...
Click to collapse
Because it is better to be safe than sorry. If you read the terms and conditions, they don't list software as covered. They could deny coverage if they wanted to. Every store is not the same, but if you hand them a phone that is obviously not stock, there is more of a chance of them questioning it. I don't think they would, but it takes me 2 minutes to flash back to stock, so I'd rather avoid a potential headache. I'm getting a "new" phone anyway, so what do I care if I leave cm10 on my old one. Plus, it's a good way to wipe your phone.
Personally, if I were a store employee and someone brought me a "bricked" phone that I could prove was rooted, I wouldn't cover them. If you bricked your phone, that's your fault. Best Buy or any other business shouldn't subsidize your hobby, because you didn't know what you were doing. That makes the development community look bad. Now if it were a problem that was obviously not caused by root, I would look the other way.
I'm currently in this situation where my screen is cracked. I too was wondering if I needed to unroot before I had them ship the phone out for repair. What stock ROM does everyone suggest?
Sent from my EVO using Tapatalk 2
I'm using Sharkie's right now as my daily. It flashes with the new TWRP. One of the other ones that I tried wouldn't flash.
Sent from my EVO using xda premium
FattySparks said:
Because it is better to be safe than sorry. If you read the terms and conditions, they don't list software as covered. They could deny coverage if they wanted to. Every store is not the same, but if you hand them a phone that is obviously not stock, there is more of a chance of them questioning it. I don't think they would, but it takes me 2 minutes to flash back to stock, so I'd rather avoid a potential headache. I'm getting a "new" phone anyway, so what do I care if I leave cm10 on my old one. Plus, it's a good way to wipe your phone.
Personally, if I were a store employee and someone brought me a "bricked" phone that I could prove was rooted, I wouldn't cover them. If you bricked your phone, that's your fault. Best Buy or any other business shouldn't subsidize your hobby, because you didn't know what you were doing. That makes the development community look bad. Now if it were a problem that was obviously not caused by root, I would look the other way.
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I see where you are coming from but A. You wouldn't have the power to set a company wide policy B. You would have to account for all the phones sold with the protection plan being quoted "for any reason at all" C. As low hourly wage employee you wouldn't care
Nice to know :thumbup:
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RulingCzar said:
I see where you are coming from but A. You wouldn't have the power to set a company wide policy B. You would have to account for all the phones sold with the protection plan being quoted "for any reason at all" C. As low hourly wage employee you wouldn't care
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Pretty sure he was posting from the perspective of someone who *could* set company wide policy FWIW.
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