Hi,
Ive read about the oil slick online and I started to get worried about the tab 10.1 I asked for Christmas. On Christmas day, My tab was fine until 2 hours. I noticed when I pressed on the screen, I saw oil spreding across it but when i took my finger of it went away. I have orderd a repair envelope and I have got a repair number from Samsung. Do I need to send it?
AndroidAlistair said:
Hi,
Ive read about the oil slick online and I started to get worried about the tab 10.1 I asked for Christmas. On Christmas day, My tab was fine until 2 hours. I noticed when I pressed on the screen, I saw oil spreding across it but when i took my finger of it went away. I have orderd a repair envelope and I have got a repair number from Samsung. Do I need to send it?
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Click to collapse
I'm sorry about your tab, dude. I've noticed that this problem is in tabs, mostly from outside the U.S.
I'm not sure about their policy, you might want to read up.
Sent from my GT-P7510 using Tapatalk
AndroidAlistair said:
Hi,
Ive read about the oil slick online and I started to get worried about the tab 10.1 I asked for Christmas. On Christmas day, My tab was fine until 2 hours. I noticed when I pressed on the screen, I saw oil spreding across it but when i took my finger of it went away. I have orderd a repair envelope and I have got a repair number from Samsung. Do I need to send it?
Click to expand...
Click to collapse
Just send it in before your warranty is over. It only takes a few days to a week; choose a time when you're not going to miss it anyways.
slack04 said:
Just send it in before your warranty is over. It only takes a few days to a week; choose a time when you're not going to miss it anyways.
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Click to collapse
Thanks very much for the advice!
I had an older Wi-Fi and now have a newer 3G. The 3G was built in October and came with a new screen design. It seems more rigid and has a subtle texture under the glass. The old Wi-Fi would do the same thing you described, but only when I pressed the glass in to the panel. It never had Newton Rings. While yours may never develop them, it might not be a bad idea to send it in anyway. It'll come back with the newer design screen.
If it happens with a light touch definitely send it back. Funny though, when I first took mine out of the box, there was a big fat one on the screen that slowly disappeared after the pressure got taken away and I haven't gotten them since. I think the question is whether or not it goes away when they've been squeezed too hard.
Please use the Q&A Forum for questions Thanks
Moving to Q&A
Just got mine dec 30th and a november 2011 build date and has this rite out of box! And gets huge when tab in use. Sending it back!
Kind of strange to describe but here goes.
If you press the left side of the screen (horizontal under Asus logo) you can feel a click as the screen moves in even when not pushing hard. It is like the layers have separated, it's only the left side.
For example if I tap the left side, you can hear and feel it making contact (not my finger, if you make contact and press you can hear it clicking). I'm wondering if it is a fault and on its way out or something many of you have? It isn't right because it never used to do it.
I have cover from the store it was purchased at that covers accidental damage, just not theft. So if needs be I will bounce it off the way to get it replaced. But has anyone else had this?
Yep, screen separation. Mine started doing the same thing. Then one of the OTA updates bricked it so I had to RMA it anyway. I figure it will only get worse so your probably better off getting a new one. You'll probably get a replacement before I get mine back from RMA. Kind of worried about how the repair will turn out too.
Mcnia said:
Yep, screen separation. Mine started doing the same thing. Then one of the OTA updates bricked it so I had to RMA it anyway. I figure it will only get worse so your probably better off getting a new one. You'll probably get a replacement before I get mine back from RMA. Kind of worried about how the repair will turn out too.
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Thanks,
I knew it isn't normal, but I just can't be bothered returning it. But I guess I should, the first Asus product I've ever had a problem with, shame.
Just received my Prime. Asus repair had it for a month. Fired it up and all seems well so far.
Only thing I see cosmetically is the upper right corner is missing a bit of gasket. This is where the opened it up.
Camera now appears to be working. It doesn't look like there was a wipe and clean of the OS. All my previous apps were there. Some did update and install when I fired it up.
I sent mine in for a cracked screen and it also took a month. Oddly enough they decided to send me a new one as a replacement. Not sure why it took a month to decide to replace instead of repair but no complaints here.
voc627 said:
I sent mine in for a cracked screen and it also took a month. Oddly enough they decided to send me a new one as a replacement. Not sure why it took a month to decide to replace instead of repair but no complaints here.
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Uh, it probably takes a month to get to yours. It takes only minutes/hours to repair OR replace.
heh
Wow.. I must be tired...
I swear I read this as "Prime repaired and neutered"...
georgetoon said:
Just received my Prime. Asus repair had it for a month. Fired it up and all seems well so far.
Only thing I see cosmetically is the upper right corner is missing a bit of gasket. This is where the opened it up.
Camera now appears to be working. It doesn't look like there was a wipe and clean of the OS. All my previous apps were there. Some did update and install when I fired it up.
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Click to collapse
They chipped my gasket too when doing the wifi/BT fix. I was pissed and sent it back. They swapped the whole display assembly, and I ended up with ever so slight slight bleed....oh and for my trouble they tossed in two nice scratches free of charge!
I might have been better off living with the chipped gasket....seems everytime to you send it to TX its a bit of a dice roll with how they treat the goods. I'll probably end up skinning the back in due time, so I'm not going to press my luck and demand a new back plate.
Good luck with yours.
My Prime had the unfortunate 'missing serial number' issue. RMA'd it, and got it back with scratches on the back panel. Pretty frustrating. My inquiry in regards to getting it fixed have gone unanswered so far.
I've never actually had to return anything to a manufacturer before, but I can't imagine returning items in worse shape than received is usually typical?
georgetoon said:
Just received my Prime. Asus repair had it for a month. Fired it up and all seems well so far.
Only thing I see cosmetically is the upper right corner is missing a bit of gasket. This is where the opened it up.
Camera now appears to be working. It doesn't look like there was a wipe and clean of the OS. All my previous apps were there. Some did update and install when I fired it up.
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Click to collapse
I got my TP back today after the charging port broke ... it took 13 business days , which isn't too bad... I love the fact tht they not only repaired the charging port, but performed a complete re-imaged of my device with the latest software
So now we have a "yay asus support and RMA" and a "**** asus support and RMA" thread right on top of the list^^
cool
been meaning to get my Prime in for my RMA but I am going on a road trip (from Houston to Miami) soon so I don't have time as I will be using the tablet on the road.
I'll be sending mine in for camera repair (though I had the RMA for a while but just didn't have time to let it go and return to my laptop for day to day activities). Now that the big project is over, I can go ahead and send it in afterwards.
Reading this, I wonder what I will get back when I send mine in.
Hmmm.. I didn't realise that other people were having camera failures.
Mine's in for repair because the camera just died.
Man...
So I sent my tablet in on 4/8th and it was received by asus on the 12th according to the Fedex tracking, but shows the 13th. Thats fine a day to register it...
I waited 14 business days, called to have it escalated, they told me someone was going to call me in 24-48 hours. Ok i patiently waited, 48 hours passed no contact via email nor phone.
I called again, this time I spoke to a supervisor he assured me that an email was sent to the tech center, and I would have to wait 24-48 hours for them to contact me. OK I waited patiently again since a supervisor assured me...
Now today, 48 hours have passed, I contacted them again, they said theres nothing they can do but wait 48 hours and if no one contacts me then call back...
it seems like i'm giving the runaround waiting 2 days then 2 days then 2 days...
I tried to contact Gary Key via PM and Email but he hasnt contacted me back over 2 weeks, same with Hai Trat...
Any suggestions? I'm thinking to file a BBB complaint and go to small claims court...
Yeah, Asus support has pretty much guaranteed they are now on my no buy list...
Tried to register my Asus (open box) and it was already registered. They keep telling me they will delete the info so I can register it and get the dongle, but every time I try it says serial number already registered.
It's like at least a week between each reply too, and in poor English. Not impressed. Good luck on your RMA!
More and more horror stories. Not surprised.
It's really a sh*t show over at Asus.
People should only RMA their tablet if there are major problems with the tablet. Not just things like dead pixels, random restarts or weak wi-fi. Not worth the risk.
wifesabitch said:
More and more horror stories. Not surprised.
It's really a sh*t show over at Asus.
People should only RMA their tablet if there are major problems with the tablet. Not just things like dead pixels, random restarts or weak wi-fi. Not worth the risk.
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Well, mine was a major thing, the camera didn't work, had a green screen... I can live with crappy wifi and no gps..but come on now...dead camera -_-
well after Hai Trat replied back to me on my email, it was shipped back out to me the next day. just got a shipment notification from fedex.. lets hope my tablet is in one piece
Hopefully yours won't come back with the backplate scratched up. Still waiting to hear from Asus on that.
GMC7000 said:
Hopefully yours won't come back with the backplate scratched up. Still waiting to hear from Asus on that.
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i had a invisible shield on the backplate...so unless they remove it, i should be ok I HOPE
honestly it's not ASUS service so to speak that is bad, its is their contracted repair centers. Problem is since they contract out they don't have any idea as to the inner workings of the repair centers. So when we call all they can do is send them emails and hope they respond. I do agree this is still not acceptable and they need to really rethink how they contract/who they contract out.
neo1738 said:
honestly it's not ASUS service so to speak that is bad, its is their contracted repair centers. Problem is since they contract out they don't have any idea as to the inner workings of the repair centers. So when we call all they can do is send them emails and hope they respond. I do agree this is still not acceptable and they need to really rethink how they contract/who they contract out.
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Agreed, but since it was their choice of contracted repair centers, I believe the blame is on them... A huge company like Asus ...contracting 3rd rate repair centers? Really shows how much they care about their customers TBH. There's no way in hell I would purchase another Asus product in the future, even if they were the only company to have a keyboard dock. It is not worth the hassle, in the case of something going wrong with the product and waiting a whole month to get it back. IMHO.
Waiting-[WF4] Wait for Customer Confirmation-CID\OOW 2012/04/06
One month at this stage.. Two months total.. I used the tablet for two weeks, don't even remember how it looks like anymore.. Consumer advisors etc. have contacted asus and nothing happens. They refuse to repair it in/out of warranty, they refuse return my money.. Or in fact, they do not directly refuse, they just promise to "look into it"
Reisrdok said:
Waiting-[WF4] Wait for Customer Confirmation-CID\OOW 2012/04/06
One month at this stage.. Two months total.. I used the tablet for two weeks, don't even remember how it looks like anymore.. Consumer advisors etc. have contacted asus and nothing happens. They refuse to repair it in/out of warranty, they refuse return my money.. Or in fact, they do not directly refuse, they just promise to "look into it"
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Two months really?!
Mine has been in RMA for 1 month to date (today) and I thought I had it bad.
chugger93 said:
Two months really?!
Mine has been in RMA for 1 month to date (today) and I thought I had it bad.
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It's now almost 3 month for me. One one my primes had a broken glass, I paid for it, but so far I only get different answers, from is ready to be shipped to no spare parts or it goes out tomorrow. I contacted now my lawyer.
Definitely the last time I bought something with an Asus Label on it.
Mine went into the Europe centre (Slapanice, CzR)on 26th April with screen mura - says it's ready for shipping today, exactly 14 days. If it is back within the week that won't have been too bad; though it has been a very frustrating due to the lack of information bout the whole process that's available from the RMA progress site and the fact that the support email team have no access to what's going on in the repair centre, but moreover because of my own tendency to check on the status 5 times a day. Of course it's still not in my hands yet...
dgjl said:
Mine went into the Europe centre (Slapanice, CzR)on 26th April with screen mura - says it's ready for shipping today, exactly 14 days. If it is back within the week that won't have been too bad; though it has been a very frustrating due to the lack of information bout the whole process that's available from the RMA progress site and the fact that the support email team have no access to what's going on in the repair centre, but moreover because of my own tendency to check on the status 5 times a day. Of course it's still not in my hands yet...
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Don't want to destroy your hopes, but mine was ready to ship on the 15th March.
damn, I don't know how you guys wait so long...after 14 business days, I was calling them every 1-2 days, emailing asus reps every 1-2 days until they responded.. i waited for a month to get it back and its coming back tomorrow... got it in jan...ridiculous waiting for a whole month ya know? they aint gonna pay me back for depreciation on the tablet if i were to sell it...
jupppo said:
Don't want to destroy your hopes, but mine was ready to ship on the 15th March.
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It's got a tracking number as of this morning - so my hopes are still partially alive...
Well just a quick update, I got my tablet back today, and holy **** I am so lucky I had a invisible shield for my backplate, because there is A WHOLE ****LOAD of scuff marks on the back......and the metal part near the charging port was bent but I fixed it by pushing it back... and it seems like I have more light bleed than before. There was only a little bit of light bleed on the top right corner when i sent it in, now theres light bleed on the bottom right and bottom side......grr. oh well, lesson learned. never buy anything Asus no more.
kwazytazz said:
Well just a quick update, I got my tablet back today, and holy **** I am so lucky I had a invisible shield for my backplate, because there is A WHOLE ****LOAD of scuff marks on the back......and the metal part near the charging port was bent but I fixed it by pushing it back... and it seems like I have more light bleed than before. There was only a little bit of light bleed on the top right corner when i sent it in, now theres light bleed on the bottom right and bottom side......grr. oh well, lesson learned. never buy anything Asus no more.
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Lol, they may have left a rubber stopper between the screen and battery again
Ridiculous, I almost want to contact the BBB on the repair centers doing the work, not ASUS
I just got mine back from rma, looks like all is well, but will have to see whether i get ota after the next update.
buxtahuda said:
Lol, they may have left a rubber stopper between the screen and battery again
Ridiculous, I almost want to contact the BBB on the repair centers doing the work, not ASUS
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Lol, I hope not... yeah I was so mad I wanted to contact BBB or the small claims court.... a whole month doing a repair?...and their turn around time was STATED 10-14 BUSINESS DAYS...
Well on a side note, they didnt touch the os at all though, I still had root lol...
Got my RMA back today. First off, it took a month to get back. This is unfortunate, but I was willing to accept that for all the defects in the screen (Dead pixels, weird dark/light circle, massive light bleed, etc). However when I received the unit back this morning the screen wasn't attached on the left hand side... like, not at all. So I pressed it back together and the glu seemed to hold ok. The next awesome problem I found was that it started in a boot loop. Solved that problem too but after finally getting to the home screen any time I put any pressure at all on the upper left hand side of the screen... FREEZE... then.... back to boot loop.
So I call Asus. My request is that they just refund my money since I run a website and need a tablet. I want to just go down and replace this thing right here and just have Asus pay up for this mess. "We don't do that, all we can do is have you ship it back to us". Ok seriously, this is honestly the worst experience I've ever had with a product in the entire history of forever.
My thought is that I'm just going to ship it back and buy a new one in the mean time and then just return it once the original one is repaired. Asus should be ashamed of themselves for the Prime. I won't be buying another Asus product for fear I'll have to ever deal with their customer service/ repair again.
Please use one of the already existing threads on this topic.
For example here:
What is up with ASUS and RMA???