Hi, I am in the uk and I bought my phone online second hand like new from a seller on amazon, but it is developed a fault, as in vibration has stopped working. I have no idea where to go to arrange for it to get repaired. Does anyone have a clue where I should go please?
Um, Samsung's website for your region (Samsung.co.uk) You obviously don't have the option of sending it in via your carrier given you bought it outright/2nd hand from Amazon so you'll need to contact the/send it in directly or to whomever is authorised to do their repairs in the UK/near you.
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The touch screen on my HD2 has died, the screen turns on, but does not respond to any touch. At first it was just the end button, now the whole thing is dead.
Anyhow, my question is that I bought this phone full price on eBay brand new (It's the T-Mobile version).
How would I go about this to get a replacement?
Do I contact HTC or T-Mo?
Also, I don't have a receipt of the original purchase from the seller, would this be an issue at all?
Thanks guys.
I've no experience with T-Mobile but this should be helpful to you.
From what I see, you just need to contact HTC directly for warranty claims for US T-Mobile branded devices. If you lack a proof of purchase, contact your seller immediately, but I believe HTC will honour warranties based on production date of that unit.
Hey,
Just contact HTC and they will be able to fix it. If you tell them you bought it from ebay they will just look at the warranty left on the product, and if there is warranty left then they will repair for free, only have to pay for shipping charges to repair shop.
And like cliffordlee said they look at it based on production date so proof of purchase isn't necessary. My HD2 broke too, same thing, and i bought it from ebay as well.
Luckych
ok. I`m from Bulgaria, Europe.
3 weeks ago I sended my device for repair. Now it's ok, but they returnd the device with new mainboard, and now - the device is SIM LOCKED!
more than a week I'm waiting for the unlock code, and it's still not here
So, be carefull about this if your device is now unlock. Main was unlock too, befor sending.
Another thing. When I received the devise it went on customs. HTC service were writen 500$ on the package and I had to pay CUSTOM FEE 20%
Good luck
Hi
Has anyone had any experience with service centres? I ask as I might see if I can get a replacement screen for my SGS2. It has yellow on the left hand side and its really bugged me. It doesn't seem to be a software problem, I have tried lots of firmwares and tricks but nothing.
I'm not sure if I would be eligible for a repair as I have been flashing different firmwares, I have a USB Jig so I reset the custom binary counter.
It was a three (UK network) phone, no branding on phone or box, but a few extra apps on the phone. I wiped that firmware and never made a backup It was carrier locked so I needed to get root and unlock it with hellroz's app.
Do you think I would need to reset it to a state it was when I first got it (re-lock it to carrier even)? If not about how much would they charge for a new screen? (someone might have paid for a similar service)
Regards
Mike
If you're not running stock firmware, reflashing same is recommended before you try to get warranty service. Some people have sent rooted phones or phones that haven't had the flash counter reset to service centers & had them repaired regardless, and just as many have ended up having to pay for the privilege. Luck of the draw if you don't go back to stock/reset the counter.
As to how much they'll charge you, that will obviously vary depending on country I imagine. Hopefully someone from the UK reads your post who has had a screen replaced & lets you know.
Is it wishful thinking to think they will fix it for free as its a manufacturing fault?
I bought it on eBay so I don't really have any proof of purchase so that could be a problem. I will phone them up tomorrow, I'm not very hopeful though!
I tried to sign up for a samsung account online, its being strange. I got into my account once but it had no where I could register my product. Most of the time it is saying that this is the first time I have logged into the account and to update my details, then I do that and it says email duplicated settings not saved and logs me out again. I will have to try signing up again. It also asks me for a ID and password for the Samsung UK account but I just skip it as I don't have one (I'm in UK)
I would contact the buyer and see if he can email you the receipt. The worst can happen is that they will say no. I have given my phone in for repair to Carphone Warehouse. Depends where you live. But if your in London Oxford Street CWH is recommended.
Let me know if you encounter any problems.
Thanks
I purchased a GS3 from newegg and I'm trying to work out the country of origin for warranty service. Here's the kicker: I'm trying to do this without opening the box and voiding their return policy as I haven't decided whether to keep it.
(Basically, newegg told me it was new-in-box, but later said it might have been 3rd party unlocked with no warranty other than that provided by their vendor in the US. So I'm trying to independently verify the country of origin and warranty status since newegg is no help.)
I'm still new at this, but would the Final Assembly Code portion of the IMEI tell me the country of origin?
I also tried looking up the IMEI and found the issuer was British Approvals Board of Telecommunications. I thought this might mean that it's a British handset, but that might be a bit of a leap.
Try checking the CSC. You can find it by either way:
1) By connecting to KIES and checking the code (3 alphabets).
2) By going to the dialler on the phone and pressing *#1234#.
Again, I'm trying to see if this can be determined without opening the box. I have the IMEI code, which is on the sticker outside the box. Do you know how I can determine the country of origin from the code? The FAC is 05. Thanks!
That's not possible but why don't you have warranty from the shop where you purchased it? If there is some kind weird warranty thing going on juat retutn it and invest few more bucks to the device from trusted dealer
Sent from my GT-I9300 using xda app-developers app
http://www.numberingplans.com/?page=analysis&sub=imeinr
All you can do .
jje
beetmonger said:
I purchased a GS3 from newegg and I'm trying to work out the country of origin for warranty service. Here's the kicker: I'm trying to do this without opening the box and voiding their return policy as I haven't decided whether to keep it.
(Basically, newegg told me it was new-in-box, but later said it might have been 3rd party unlocked with no warranty other than that provided by their vendor in the US. So I'm trying to independently verify the country of origin and warranty status since newegg is no help.)
I'm still new at this, but would the Final Assembly Code portion of the IMEI tell me the country of origin?
I also tried looking up the IMEI and found the issuer was British Approvals Board of Telecommunications. I thought this might mean that it's a British handset, but that might be a bit of a leap.
Click to expand...
Click to collapse
Just call Samsung customer servic in your country, i did and they can tell you from the imei number the country of origin.
Thanks for all the advice, though I'm still hoping that someone can tell me which country is identified by the Factory Assembly Code 05.
gee2012 said:
Just call Samsung customer servic in your country, i did and they can tell you from the imei number the country of origin.
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I've called Samsung US three times. And tried their chat bot. And tried Samsung in Australia and the UK. No luck.
JJEgan said:
http://www.numberingplans.com/?page=analysis&sub=imeinr
All you can do .
jje
Click to expand...
Click to collapse
Tried that, too. Didn't have it in the database.
johku12 said:
That's not possible but why don't you have warranty from the shop where you purchased it? If there is some kind weird warranty thing going on juat retutn it and invest few more bucks to the device from trusted dealer
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
In brief, it appears that newegg gets their phones from a third party rather than direct from Samsung. That doesn't mean the phones aren't new, but they don't know (or won't tell) the country of origin. I'm pretty sure it's somewhere in Central or South America.
Just to follow up: I called Samsung again and this time got someone with a brain who looked up the IMEI and told me the phone is of British origin. Of course, then she gave me the number for Samsung's Canada office...
Anyway, I called Samsung UK and was able to verify not only that it is a British phone, but that it has an extended warranty good through August 2014. Not sure how that happened, but not going to complain, either!
I have order one from Newegg also. HAVE YOU TRIED IT YET? Does it work? Never had problems with Newegg on warranty before.
It works and appears to be new. I've been pretty happy with it so far, but I probably wouldn't order from newegg again since they make you click through a disclaimer that phones might not be new.
Sent from my Transformer TF101 using Tapatalk 2
hmm might have to give this a try to see where my S3 came from, does this mean the country where it was meant to be sold, not where it was manufactured right?
it's just that grey market imports are rampant here in Hong Kong and you can't tell if its been repackaged with the correct adapters and language manuals etc.
Bottom Line
Bottom line, there is no guarantee of of any cell phone you buy being what is claims to be. If you buy online, realize that if you are getting a killer deal, something is amiss. Cell phones are just like perishables, they do drop as they get older, but there is little difference in price between Amazon, New Egg, etc. If you find a seller selling $100 cheaper than everyone else, something is sketchy. If someone wants to take a used phone and make it look new, you will never know the difference. Buy your cell phone from somewhere that gives you a warranty, better if it is an actual local store or someone you trust.
cellrookie said:
Bottom line, there is no guarantee of of any cell phone you buy being what is claims to be. If you buy online, realize that if you are getting a killer deal, something is amiss. Cell phones are just like perishables, they do drop as they get older, but there is little difference in price between Amazon, New Egg, etc. If you find a seller selling $100 cheaper than everyone else, something is sketchy. If someone wants to take a used phone and make it look new, you will never know the difference. Buy your cell phone from somewhere that gives you a warranty, better if it is an actual local store or someone you trust.
Click to expand...
Click to collapse
wow, that's quite a thread necro! the problem for US customers is that the international S3 isn't sold in local stores or by carriers.
Does anyone know how to go about using the warranty if needed from the States? Ordered my Z2 and I was in the Sony Store the other day and they told me that they can't do anything about it cause the phone isn't released here yet. I just wanted to know in case my device is either DoA or has one of the issues everyone keeps talking about. Hope everything is all good though.
xAjCx said:
Does anyone know how to go about using the warranty if needed from the States? Ordered my Z2 and I was in the Sony Store the other day and they told me that they can't do anything about it cause the phone isn't released here yet. I just wanted to know in case my device is either DoA or has one of the issues everyone keeps talking about. Hope everything is all good though.
Click to expand...
Click to collapse
You could go with 3rd party warranty.
Sony US would most likely not warrant it anyways because the phone not from Sony US. It will need to be sent back to the country from where the phone was purchased from. For example, if the phone was from Sony Canada (since they sell the phone now), it will have to be sent back to them for warranty.
Sango2 said:
You could go with 3rd party warranty.
Sony US would most likely not warrant it anyways because the phone not from Sony US. It will need to be sent back to the country from where the phone was purchased from. For example, if the phone was from Sony Canada (since they sell the phone now), it will have to be sent back to them for warranty.
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Click to collapse
sounds like a hassle to me.. I ordered from swappa so tbh idk where its coming from
xAjCx said:
sounds like a hassle to me.. I ordered from swappa so tbh idk where its coming from
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In a way it is, that is one of the things to keep in mind if you get a product which is sold in another country, unless the manufacturer said they will warranty it in other countries.
That is the reason why I mentioned, you could get a 3rd party warranty, so this way you can get some coverage.
I think you can find out where the product came from by looking at the product box and the menu contents inside once you receive it. For mine, when I got my Z2, I thought mind was going to be the UK. After looking at the box on one of the sides, it said "EN, ZH" and Chinese writing translation for the Black color; and the quick user guide and support information had Hong Kong contact information which let me know that this unit is from Sony HK.
Well I called today to get some help with my Z2, which I posted about, they told me they can't help because the service department doesn't have the parts yet (due to it not being available in the US yet). They said they don't know when they would get any, but it being from another country wasn't the reason they couldn't help. They suggested calling the UK or Taiwan, which will be a hassle.
Hi looked around and can't find this information anywhere.
I bought my Z2 from Taiwan does Sony UK cover it under warranty?
Flap for Sim card keeps reopening which is quiet annoying and dont want to send it all the way back just to fix a flap.
Thanks for help
Swooshie said:
Hi looked around and can't find this information anywhere.
I bought my Z2 from Taiwan does Sony UK cover it under warranty?
Flap for Sim card keeps reopening which is quiet annoying and dont want to send it all the way back just to fix a flap.
Thanks for help
Click to expand...
Click to collapse
I don't think there is a clear answer for this. I have a significant issue that apparently requires mine to be sent in for service. I tried Sony US first, and they told me that they'd have no problem servicing it...if they had the parts. They said because its not released here yet, they don't have the parts and would be unable to service it for now. So I contacted Sony UK, they emailed saying the warranty is region specific and gave me a shipping address to send it to them, but clearly it sounded like they hadn't looked up my IMEI. I was worried I'd encounter a problem, so I did a live chat to the UK and she confirmed that I'd have to send it to Taiwan. Either center would be out of my pocket for shipping. Which I'm sure is going to cost over $100.
Anyway, to sum up an answer. From the US rep perspective it seems like as long as a center has the parts and the phone released, they'd be able to service it. From the UK rep, not so much. I get the feeling if you call and cause a stink, maybe Sony UK would take it? Otherwise, I think you are going to have to send it to Taiwan like me.