Hi guys, so I just received a refurb I777 from AT&T today. Put in the battery and tried turning it on. Got the black battery with a circle thing around it, and figured I need to charge it.
It's been charging for like 2 hours now, I feel the battery getting hot, but it wont turn on. It's not a phone issue because my other I777 battery works fine. Do I just let it charge more? I don't know why its not turning on, and it's a pretty big hassle to get a replacement through AT&T...
It should turn on by now. Try pulling battery for a few and putting it back in then turn it on. If that doesnt work i would call att back and explore your options with them.
It's funny, I take out the battery with the phone still plugged in, and I can see the phone flash as if its trying to turn on. Put in the battery, and nothing happens. Such a pain going through AT&T, giving me the runaround. Hate them.
Ashhong said:
It's funny, I take out the battery with the phone still plugged in, and I can see the phone flash as if its trying to turn on. Put in the battery, and nothing happens. Such a pain going through AT&T, giving me the runaround. Hate them.
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Sounds like your battery has a short.
sent from my Shostock Sgh-I777 running siyah!
So basically its broken? This is a replacement phone, so I'm thinking of just swapping the battery with my working phone that I'm going to return. Been on hold for 30 minutes. This is BS.
Ashhong said:
So basically its broken? This is a replacement phone, so I'm thinking of just swapping the battery with my working phone that I'm going to return. Been on hold for 30 minutes. This is BS.
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I know how ya feel. Hang in there and theyll take care of ya
Sent from my I897 using XDA
Related
So I had bought this phone off ebay and when I got it today I tried to turn it on, but nothing happened.
I then plugged the phone in and tried powering it on and still nothing. I tried charging the battery and left it alone for an hour and afterwards the result is the same. Basically when I plug in the phone to the charger, the phone's screen will flash a battery icon as if its going to charge for a split second and then go blank. And then it will flash the battery icon again and then go blank again and it will go on like this for a couple of minutes until the screen finally stays blank.
So as I said even though I leave the phone to charge for a while, it still won't turn on and the only result seems to be that the phone gets warm near the camera. Also I tried to see if download mode works and pressed both volume buttons and I get a brief flash of some words. After doing it for several times I saw it said 'Low battery, cannot download' all in red.
I searched the forum and tried leaving the battery out for a while and also putting it in the fridge to see if anything would happen but nothing. So can anyone help? Is it just the battery?
Could be the battery - if you are on good terms with a local ATT store, try going there and asking if you can borrow a battery from their demo device to see if yours will power up. That's the best cheap way I can think of to rule that out.
Other possibility is a bad USB port. My first device developed a failure at about 2 months - I'm actually on day 5 with my warranty replacement. There is another member here, Moustro I think, who also may have a bad USB port. He and I were wondering if perhaps there was a bad batch out there. I'm not sure what ATT's warranty policy is for items re-sold on eBay, but might be worth checking out...
yeah that does sound like it could be the battery boot loop, take some photos of the battery to see if it is the oem... if it is the oem try a stand alone chager
dandrumheller said:
Could be the battery - if you are on good terms with a local ATT store, try going there and asking if you can borrow a battery from their demo device to see if yours will power up. That's the best cheap way I can think of to rule that out.
Other possibility is a bad USB port. My first device developed a failure at about 2 months - I'm actually on day 5 with my warranty replacement. There is another member here, Moustro I think, who also may have a bad USB port. He and I were wondering if perhaps there was a bad batch out there. I'm not sure what ATT's warranty policy is for items re-sold on eBay, but might be worth checking out...
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I live in Canada don't think I'd get much help from AT&T probably.
Also the battery is the original one and not a replacement. I left it unplugged for a few hours and just now plugged it back in and its the same battery icon flashing for a couple of minutes and then blank screen. No charging whatsoever. I tried different outlets and different USB ports on my notebook and its all the same.
I also have an Infuse and charging for that every by every method is just fine so its my SII that's messed up.
If it's any condolence to you, I just bought a brand new GS2 from the ATT store today. The battery was semi-charged when I got it, and when it ran out, I plugged it in and got the same thing you did. Battery is flashing, cannot power it on, even plugged in. I also got the red "Low battery, cannot download".
I spent the better part of 4 hours reloading my apps and email addys, and everything else to get my phone up and running, and now this.
I am going back to the ATT store tomorrow and requesting a different brand new one.
This is my 2nd GS2, because I destroyed my first one in an accident.
Just as dandrumheller was saying. I had simimiar issues where the phone battery would blink on and off even if the charger was plugged in or not while the phone was powered off. The only way I could get my phone to boot to prepare it for warranty exchange was to flash a rom through Odin. But if you can't get it into download mode this wouldn't work.
My suggestion would be to use a different battery. That would let you know if its a hardware issue or bad battery.
hmm...
I was able to to get it to power on last night with what little battery was left. I then plugged it into the USB of my Mac, rather than the charging wart. When I awoke this AM, I have a fully charged battery, and a working phone. I will let the battery run out again completely today and see what happens.
That's great news! I hope it continues to work for you
I would not let it completely run out. Our batteries don't like that. Don't go below 25 percent. I'm glad you got it working. I know you're relieved.
Sent from my SAMSUNG-SGH-I777 using XDA App
I'm not sure relieved is the right word.
Apprehensive might be better.
We all know AT&T isn't in the best graces with most.
They must be the ***** of Comcast.
Anybody got anymore suggestions?? Can't get it to work no matter what I try.
Call samsung and see if they will honor the warranty? Don't know their rules, but in another thread someone suggested that sale of the phone does not void the warranty.
Max Sterling said:
Anybody got anymore suggestions?? Can't get it to work no matter what I try.
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Max,
Were you able to find a fix for your problem? i bought a SGII from ebay and is presenting the same issue
For what its worth I am able to enter download with NO battery. In fact I ONLY do it without a battery. I just hold both volume buttons and plug in the USB to my computer while not pressing anything else. Without battery.
Thought the OP said he couldn't enter download.... so if that doesn't throw it in download it's more than just battery.
Sent from my SGH-I777 running MIUI with Siyah
33t said:
For what its worth I am able to enter download with NO battery. In fact I ONLY do it without a battery. I just hold both volume buttons and plug in the USB to my computer while not pressing anything else. Without battery.
Thought the OP said he couldn't enter download.... so if that doesn't throw it in download it's more than just battery.
Sent from my SGH-I777 running MIUI with Siyah
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Guys,
I tried this and it worked...
At a last resort, i put the battery on nexus to see if it will charge and DAMN !! it did,, so the battery was not the issue...so i grab a swab with little alcohol then clean the terminals on the battery and the spring connectors on the phone... and voila !!! started charging and keeps working perfectly.
It worked for me, hopefully it will work for you guys.
Glad you were able to isolate the problem.
Sent from my SGH-I777 running MIUI with Siyah
Same problem
Flashing on for a sec then flashing off, buttons flashed too. Phone got hot around the battery. Couldn't have described the problem better
Took some alcohol, cleaned the contacts for the USB connector, cleaned the battery contacts, and booyah, got the charging symbol again! Problem was, I didn't use the phone for a month, it rode around in the front pocket of my laptop bag, and apparently got the contacts dirty. A little toothpick and q-tip fun later, and my phone started charging again. Thanks -
TOA Duck said:
I would not let it completely run out. Our batteries don't like that. Don't go below 25 percent. I'm glad you got it working. I know you're relieved.
Sent from my SAMSUNG-SGH-I777 using XDA App
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Really? I've had mostly HTC phones and we could run them down pretty low.. I've been running mine down past 10 and it's been fine.. stock battery.
I had the same problem as op. My last resort was to cut the micro usb end of a spare cable and connected it to the (+) and (-) on the phone itself. since the phone booted up, i knew it was the battery. Next, i did the same thing but (+) and (-) on the battery itself while connected to a computer. i held it in place for about 10 seconds. put the battery back in the phone and it started charging again. im sure it wasnt the safeat thing to do, but it worked. Maybe the dead battery needed some kind of jump.
btw. The wires you would be using are the the black and red. and i got this idea from
modmy mobile.com/forums/8-guides-downloads-forum-suggestions/64614-how-flash-phone-battery-low-cannot-program.html
(remove spaces between modmy and mobile)
xamadeix said:
Really? I've had mostly HTC phones and we could run them down pretty low.. I've been running mine down past 10 and it's been fine.. stock battery.
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I believe these are different types of batteries. Not Lithium, but something else. I bought some spare batteries from eBay and the batteries had the same instructions... That it is not good to let them die completely, and charge then preferably when they still have 1/3 charge left.
Sent from my SGH-I777 using xda premium
My phone has died today.
It will not turn on with my own battery , while plugged to charged, or with someone else's charged battery.
The phone heated up once in a while and would shut the screen off, but the keys would still work. There was also no way to turn the screen on, unless you turned it off some way.
It kept heating up a couple of times a day every once in a while.
Next thing I know, today it heated up, turn off, and now it will not start at all.
I never over cloacked it all the way up.. was almost always on "Ondemand."
- What do you think I could do?
Send it to HTC, call tmobile tell them it doesnt work and get replacement, go to tmobile store, other... ?
Sounds like a hardware issue so you shouldn't have an issue with warranty I would think so anyways
Sent from my HTC Amaze 4G using xda premium
if you have insurance from tmobile either you had it on another phone it will cover it,
software or hardware, they will sent you one. "over night shipping" for the cost fee of
$5 bucks
you should not have a problem to do so, and if you dont have insurance i guess is call htc!!!
by the way did you tried to go to bootloader or fastboot?
gypsy214 said:
by the way did you tried to go to bootloader or fastboot?
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I can't get into either one.. the phone wont turn on at all.
xologist said:
My phone has died today.
It will not turn on with my own battery , while plugged to charged, or with someone else's charged battery.
The phone heated up once in a while and would shut the screen off, but the keys would still work. There was also no way to turn the screen on, unless you turned it off some way.
It kept heating up a couple of times a day every once in a while.
Next thing I know, today it heated up, turn off, and now it will not start at all.
I never over cloacked it all the way up.. was almost always on "Ondemand."
- What do you think I could do?
Send it to HTC, call tmobile tell them it doesnt work and get replacement, go to tmobile store, other... ?
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It should stiill be covered by the warranty, u shouldn't have and problems getting a replacement jus give them a call
Sent from my NRGized Amaze...
via xda premium
So during work one night my phone felt hot in my pocket, so I took it out and noticed it acted as though it was off. I took the battery out, waited a minute or two and popped it back in and turned the phone on. It again got pretty hot so I turned it off, but it still stayed hot. I took the battery out, then I waited a few more minutes and put the battery back in but I did not turn the phone on. Again, it was getting hot. So for the rest of the night I just left the battery out.
I had to work the morning the next day so I still left the battery out. But I did pop it in during work to see if I had any calls/texts. Took it back out after though, and left it out until I got back home. I had the phone turned on at home, but just before I left for the verizon store, the battery died. Plugging in the charger didn't work and I couldn't get the phone to turn on at all.
They sent me a new phone in the mail, so I planned on charging the battery in the new X2 they sent me and then putting the battery in my old one to get my stuff off the phone. But now, even with a full battery, I can't get my old phone to turn on, but it's still getting hot when I put the battery in.
All I really care about is getting some files off the internal storage. Is there ANYTHING I can do before I send it back? Thanks for any help.
Unfortunately I had that exact same problem. They sent me a replacement and I had to return the faulty one. I could not get it to boot at all whatsoever. I was told to leave the battery in the faulty X2 and plug it into a/c power using the official eco moto charger (usb w/ wall block) and leave it until the battery charging icon appears, which never did. I was pretty much hit. Asurion (Verizon's insurance who replaced my phone) also told me that since my handset was getting extremely hot, there was several "legal issues" involved and the customer service Rep could no longer help me. I had to wait until the next day for a Manager/Supervisor to give me a call to go about replacing it.
Wish I had more technical help for you, but I was in the same boat and sadly I lost everything that wasn't on the removable SD card...
Edit: those were before my xda days, maybe someone here can actually help you get your files.....
Sent from my CyanogenMOD 7.2 RC1 powered X2
OK, straight off the bat, this is my nans phone so I don't know all the specifics.
Basically she was using the phone (playing a card game let's say) and the phone just went flat, it had a reasonable amount of battery, but it just turned off (instantly). When she tried to turn it back on, no response, it wouldn't do anything, she plugged it in to charge and still nothing.
Now a day later I plugged it in and it started to charge so I turned it on, all was normal in the phone... has anyone experienced this before? Should I take it back to the shop or keep using it and hope it doesn't happen again.
Thank you for any help.
I have attached a screenshot of the battery screen
waooh , strange thing
i never had this , it seems like micro shorcut .
maybe battery isnt correctly connected ?
If it were me I think I'd take it back and get it replaced.
del1701 said:
If it were me I think I'd take it back and get it replaced.
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Probably the safest thing to do I guess, they will just take so long farting around with it :screwy:
I've also had this but not as much as you (see screenshot)
del1701 said:
If it were me I think I'd take it back and get it replaced.
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^^^ I wouldn't even think for a second.
Anything that you can get things replaced with SONY doing it right away.
You paid premium price and should have a premium experience not a cheap knockoff experience.
samthe2can said:
OK, straight off the bat, this is my nans phone so I don't know all the specifics.
Basically she was using the phone (playing a card game let's say) and the phone just went flat, it had a reasonable amount of battery, but it just turned off (instantly). When she tried to turn it back on, no response, it wouldn't do anything, she plugged it in to charge and still nothing.
Now a day later I plugged it in and it started to charge so I turned it on, all was normal in the phone... has anyone experienced this before? Should I take it back to the shop or keep using it and hope it doesn't happen again.
Thank you for any help.
I have attached a screenshot of the battery screen
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I've seen similar issue with my Arc, but that after I've taken off the battery and put it back.
I assume that this could be more of a calibration issue of 75% and 25% of hardware issue.
just yesterday my phone was working fine, but until i've enter the MGM grand gardens arena for a company convention, right before i step into the arena my phone was working fine, just until i walk in and situated myself, i didnt realize the phone was no longer able to turn on. the room was blast with loud music and loud bass, maybe the bass has somehow interfered with the signals and cause it to short circuit?
I was running meanrom ICS v2.4 with 4ext bootloader.
so my question is, is it brick? i've tried to put into a charger and no light was on, i've change the battery no luck to even turn it on.
thanks folks.
to me sounds like a bad battery..have you tried another battery in it?
Sounds like the battery may of died could be dead or your phone just took a nap and isn't wanting to wake up.. Just pull the battery out slap it back in and see if you get any red light or get it to power back up..
Bricking only happens via wrong radio flash gsm via CDMA or you yank the battery out in the middle of a flash.
I have tried pulling the battery and change to a different batter and it's still NO go, so not sure what happen with the phone, guess i'll bring it into the sprint to see what they can do.
campchi said:
I have tried pulling the battery and change to a different batter and it's still NO go, so not sure what happen with the phone, guess i'll bring it into the sprint to see what they can do.
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Try to leave it charging for like 30 mins see if it comes back on before you take it to sprint.
vlatinlove said:
Try to leave it charging for like 30 mins see if it comes back on before you take it to sprint.
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Try that sounds like a dead battery.
Sent from my PG86100 using xda premium
since you think it is a brick. you can always send it to me and I'll have a new free phone. lol sadly one fault with our phones is if the battery dies. you have to take the battery out and charge it in a third party device for 5-10 minutes... then you can charge it the rest of the way with your phone. I WISH THEY WOULD FIX THIS! SADLY I haven't been able to buy backup batteries and a charger for this phone yet.
well, came back to LA, took the phone apart and resemble again, then it magically work again...oh well, dont know what causes it, i guess it just need a reboot in circuitry...kinda strange, but hey, it now works...dont need to spent $400 buck for a new phone.
runcool said:
since you think it is a brick. you can always send it to me and I'll have a new free phone. lol sadly one fault with our phones is if the battery dies. you have to take the battery out and charge it in a third party device for 5-10 minutes... then you can charge it the rest of the way with your phone. I WISH THEY WOULD FIX THIS! SADLY I haven't been able to buy backup batteries and a charger for this phone yet.
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I just leave my phone charging for a while after it completely dies and it comes back on and works fine it just takes a minute to fully charge again. I have not yet used a third party device.
campchi said:
well, came back to LA, took the phone apart and resemble again, then it magically work again...oh well, dont know what causes it, i guess it just need a reboot in circuitry...kinda strange, but hey, it now works...dont need to spent $400 buck for a new phone.
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Luckily it came back on for you.
hmm
try pulling the battery out for 30 minutes and then put the cable back in then the battery then turn it on, if this doesn't work you could buy a wall charger for the battery so you can charge the battery without the phone