Every time I reset or turn on my fone after shutting down, it will stuck at the logo boot up. It wasn't like that when I first bought the fone. Now it's getting worse and worse since the issue happens so frequently.
I have to take out the battery and put it back, then wait for about 3 to 5 mn before I turn the phone on.Then it would boot up as usual.
Is there anyone facing the same issue as I am? Any suggestion guys?
Are you experiencing excessive heat when this occurs? Also, can you give more info such as: does this happen only after recent charging or does it ever happen when the phone has been turned off for a long time? Was there any recent apps you installed or ROM changes when this started happening? Was there any potential damage done to the phone -dropped it, got it wet, or microwaved
When you say frequently, does that mean every time you restart? every other time? every five times?
Lastly, do you have any other issues/symptoms other than freezing at startup? Does the phone ever freeze during normal use?
i'd suggest you do a hard reset of your phone (hold down both vol up and vol down keys while powering on/resetting). that should fix the problem. if the problem still persists, it's probably some hardware faults.
Me too
My HD2 just started doing this too. It was fine for 7 weeks I have owned it. However, as described in this by OP, when doing soft reset would it would also get stuck on bootup logo. I'd have to remove the battery for a few minutes before it would bootup.
However, my HD2 also crashes and upon reboot then get stuck on bootup logo. It appears to crashes randomly eg not with any particular program or action.
I figured it was software issue so did hard reset. This worked fine. After hard reset the only software I loaded were Total Commander and Cookie Editor.
After Cookie Editor install I did soft reset and it got stuck on bootup logo. : (
So I did another hard reset but it hung up again upon reboot on bootup logo.
This appears to be a hardware issue. But has anyone else had same issue?
T-Mobile HD2
Stock ROM
Purchased July 6 2010 from Expansys
yes i am experiencing the same problem and i have uploded a video on youtube showing this! Yes my phone heats up when this happens..
Hi. I got this problem for quite sometime and am so used to taking out and putting back and taking out and putting back the batt.
But now I have another prob: my ringtone suddenly went soft and I now have to keep myself alert all the time to see if there's any incoming call or SMS.
I would like to do a hard reset but the question is: will it set my phone back to the stock ROM or still retain the updated version - 1.66.707.1?
Thanks in advance.
Stormrider75 said:
Hi. I got this problem for quite sometime and am so used to taking out and putting back and taking out and putting back the batt.
But now I have another prob: my ringtone suddenly went soft and I now have to keep myself alert all the time to see if there's any incoming call or SMS.
I would like to do a hard reset but the question is: will it set my phone back to the stock ROM or still retain the updated version - 1.66.707.1?
Thanks in advance.
Click to expand...
Click to collapse
It will retain whatever rom you are using
Htc Hd2 vodafone UK
HD2 issue
After some more searching it appears this is not uncommon for HD2. Its not clear to me if it is specific to T-Mobile HD2 or HD2 in general.
It appears to be a hardware issue. Although that is not 100% clear either. I find it hard to distinguish what some people report as 'freezing' which i believe is different to the issue described in this post which is 'hanging up' or 'getting stuck' on boot up screen - in my case it is the T-Mobile 'stick together' pink and white screen/logo.
(The 'freezing' issue that i believe is different to this 'getting stuck on bootup logo' issue appeared to have been resolved iwth new T-Mobile ROM - and I never experienced it on my HD2).
The resolution for getting stuck on bootup screen issue described here appears to have been to exchange HD2 (although some people exchanged up to 6 times and keep getting same issue!)
I think it is important to note that my HD2 performed fine for 7 weeks with lots of soft resets, hard resets, and lots of software installs (though no ROM reflashing) but within last week or so, start crashing randomly, then upon reboot get stuck on bootup screen/logo. This also became more frequent as time progressed. After doing hard reboot, the issue is now acute, eg it gets stuck on every reboot, and crashes more often.
This leads me to think some hardware has failed or degraded and is getting worse, maybe a connection/soldering etc?
However, is there any possibility that a ROM could 'degrade'? Can a ROM have a setting that is modifiable? (I know it is 'read only memory' but is it really?)
Anyways, love to hear from others on this issue.
Same problem here. Bought my HD2 in june. Cooked my own rom with Chucky's kitchen. Flashed different radios, hard resets, task 29 etc. Absolutely no problem. Worked fine for several weeks. But sometime it begun to freeze, auto resets, stuck at boot logo. It was getting worse. Even flashing stock rom it hungs at boot logo.
Now my HD2 is out for repair. Now waiting for returning. Hope they will change the motherboard.
several people have had their motherboards replaced and that has seemed to fix it for them. You'll probably have to fight with htc or your carrier, but should be able to get it replaced.
Hi guys. Another question:
I'm considering doing a hard reset. How do I store my messages before doing it? I can't seem to locate the folder that keeps all my messages.
TIA.
HD2 is an odd one
Thanks for replies. I really don't want to send it in .. but it will probably be the only way to resolve the issue. It will cost me courier there and back, and $20 'triage' fee .. total cost to me will be ~$100 just to have them look at it. Price of doing business I guess.
Anyways, I realized that one of my issues was that it was crashing when syncing. A little digging reveals that HTC Sense does something to all contacts when syncing first time putting a bit of html in contact notes field (weird but it is true .. its their way of reminding you bought an HTC phone?) So once I got it up and running, I disabled Sense and syncing went fine, no crashing.
(Btw, Sense also appears to do something with SMS msgs too so if you have lots it crashes on due to this reason too).
However, even with plain Jane MS today screen (eg not using Sense) it still crashed once on sync and again when listening to radio. Both times had to remove battery for few minutes before it would reboot without getting stuck at bootup logo.
But so far it seemed to be working 'better' without using Sense.
So, I re-enabled Sense to see what would happen and over a day it has crashed twice. I am going to see how it behaves for few days before sending it in as RMA repair.
Still, important point is that it was ok for 7 weeks, and then started crashing, more and more, even after hard reset, though some of issues may have been due to Sense (which is reported by many users).
It is still not a 'normal' thing for a $700 consumer device to have such erratic behaviour. So, given others have exchanged crashing handsets for new handset that has no issues points to underlying hardware issues as suggested above eg motherboard.
As comparison I also have HTC Diamond 2 which has been rock solid for 2 years of continuous use even with lots of software install, tweaking, reg hacks, etc.
Stormrider75 said:
Hi guys. Another question:
I'm considering doing a hard reset. How do I store my messages before doing it? I can't seem to locate the folder that keeps all my messages.
TIA.
Click to expand...
Click to collapse
I don't text a lot so i just hard reset without saving .. but do a quick search on on XDA for SMS backup or PIM backup .. during my searches I am sure i have seen a couple of utilities that do what you want.
genoki said:
I don't text a lot so i just hard reset without saving .. but do a quick search on on XDA for SMS backup or PIM backup .. during my searches I am sure i have seen a couple of utilities that do what you want.
Click to expand...
Click to collapse
Thanks. Btw I read before we can actually 'disable' Sense.
How do we do that?
Sense - go to Today
Go to Start - Settings
- iI you see the black HTC Settings (has 'Personalize' on top of items) then go to Menu and select 'All Settings' (this will show Windows Mobile's Settings. HTC Sense 'Settings' doesn't everything Windows Mobile Settings has or shows it differently)
- Select 'Today'
- Select the 'Items' tab in Today
- Check 'Windows Default' and click OK in top right.
This will 'swap' out HTC Sense 'today' with Windows Mobile standard Today screen and voila you will have 'disabled' HTC Sense and you are back to using Microsoft's Windows Mobile 6.5 version of Sense (not anywhere near as useful or neat-o to look at but hey they are pretty happy with it )
genoki said:
However, even with plain Jane MS today screen (eg not using Sense) it still crashed once on sync and again when listening to radio. Both times had to remove battery for few minutes before it would reboot without getting stuck at bootup logo.
But so far it seemed to be working 'better' without using Sense.
So, I re-enabled Sense to see what would happen and over a day it has crashed twice. I am going to see how it behaves for few days before sending it in as RMA repair.
Click to expand...
Click to collapse
Just by disabling Sense is not going to make it work. I had this problem with my HD2 also and without using Sense it seemed to be working (there were fewer crashes), but only for few days. My HD2 was getting worse day by day - it was not crashing only if it was not touched (it was crashing just cycling between Sense tabs or by initiating a call).
At repair center they told me (after three weeks of waiting) that the motherboard must to be changed.
Is it possible to damage it by flashing custom ROMs?
For me, this problem appeared after just one month of usage. I was flashed some custom ROMs.
Now, I have a new HD2 but I'm affraid to flash a custom ROM (at least in the near future).
I have my HD2 back. Took me 2 weeks, the repair center changed the motherboard and got an new IMEI.
Now all is working, no more stuck at bootlogo.
But i'm on stock rom (1.66) with 2.07 radio. No way to run Android with this radio. Hmm...
axman79 said:
Is it possible to damage it by flashing custom ROMs?
For me, this problem appeared after just one month of usage. I was flashed some custom ROMs.
Now, I have a new HD2 but I'm affraid to flash a custom ROM (at least in the near future).
Click to expand...
Click to collapse
I'm afraid as well to flash any custom rom now. For Android i need to HSPL and flash a 2.08 radio or greater to use it. But i'm stick on stock rom for sure.
I want to know as well if it possible to damage it by flashing customs roms ?
As i stated earlier, i flashed plenty of roms, doing task 29 etc., in the end stuck on bootlogo.
Thanks for the feedback on your repairs axman79 and Kalip. Btw, aside from courier cost there and back, did you have to pay the $30 'triage' fee or whatever they call it? Also, did they challenge your observations at all or did they just replace motherboard without question?
Yah, disabling Sense hasn't stopped my HD2 from crashing eith. Without using Sense it crashed several times while using Opera and more than a few times while syncing over the past three days. Also, it still gets stuck on reboot often, requiring battery to be removed for few minutes before rebooting.
So, guess I will send my HD2 in for RMA repair too (and wait for up to 3 weeks) and hope I get a functioning device in return.
Interesting though I didn't flash my HD2 but it went from 'good' to 'bad' in similar way that your two HD2's. From reading other posts around here on XDA and elsewhere it appears that HD2 motherboards fail with surprising frequency and for variety of reasons.
Would be nice to know if HD2 motherboards are unusually delicate and something physically breaks, or if there is some electrical operation, eg charging it on USB or unusual combination of button pushes that shorts something out?
The fact that battery has to be removed for few minutes in order to get thing to reboot hints that something requires charge to dissipate eg a component somehow 'locks up' which causes crash, and needs to be discharged by removing battery?
genoki said:
Thanks for the feedback on your repairs axman79 and Kalip. Btw, aside from courier cost there and back, did you have to pay the $30 'triage' fee or whatever they call it? Also, did they challenge your observations at all or did they just replace motherboard without question?
Click to expand...
Click to collapse
Was flashing stock rom with stock SPL, was at the shop where i bought it and they send it. I told them it stucks at bootlogo. Repair center changed motherboard without any question. Cost me nothing.
genoki said:
Also, it still gets stuck on reboot often, requiring battery to be removed for few minutes before rebooting.
Click to expand...
Click to collapse
Ja ja, same here.
genoki said:
So, guess I will send my HD2 in for RMA repair too (and wait for up to 3 weeks) and hope I get a functioning device in return.
Click to expand...
Click to collapse
Yes you will, but dont forget to flash back stock rom regarding SPL !
genoki said:
Interesting though I didn't flash my HD2 but it went from 'good' to 'bad' in similar way that your two HD2's. From reading other posts around here on XDA and elsewhere it appears that HD2 motherboards fail with surprising frequency and for variety of reasons.
Would be nice to know if HD2 motherboards are unusually delicate and something physically breaks, or if there is some electrical operation, eg charging it on USB or unusual combination of button pushes that shorts something out?
The fact that battery has to be removed for few minutes in order to get thing to reboot hints that something requires charge to dissipate eg a component somehow 'locks up' which causes crash, and needs to be discharged by removing battery?
Click to expand...
Click to collapse
I want to know as well !
hey guys. I am so glad I found this post! I have exact same issues ith my HD2, it's driving me nuts.
I kept sort of log and described my problems in this post: http://forum.xda-developers.com/showthread.php?t=712729
I think I have to send my HD2 for replacement or repair.
Can you please tell me how can I get my phone fixed/replaced?
I got the US T-Mobile version, but I don't have account in T-Mobile. Can I deal directly with HTC? Where do I have to call to get RMA number etc.
I would greatly appreciate your help!
KML
So this has been happening randomly on calls for about two weeks now. I'm still on Stock everything and would like to know if this is a known problem, if something is wrong with my phone, or if there is a fix? I'm past the point of returning and getting a new one and plus, I have grown atattched to this phone LOL.
I've tried hitting speaker and then turning it off but that doesn't work. Tried ticking mute and then unticking it, not working either. Reboot doesn't work. Resetting back to stock doesn't change it either.
Thanks to all.
AJ
Sounds like a typical ATT phone call. Would you and the person on the other end both happen to be on speaker phone? I cannot have a call via speaker to my wife if she is on speaker (which see insists on using) - there is too much voxing going on, I only hear every couple of syllables.
T
Sent from my SAMSUNG-SGH-I777 using XDA App
Not a speaker phone call. Seems like it happens mostly when I make calls from speed dial from my homepage screen. I can't conf
irm that last bit though lol.
Another question is this....I just turned my phone completely off and it had 42 % battery. When I turned it back on it now has 22% left.....what in the world is going on lol???
Would I be better off reverting back to 2.3.4? Or just getti
ng another sgs2?
asjdwf said:
Would I be better off reverting back to 2.3.4? Or just getti
ng another sgs2?
Click to expand...
Click to collapse
I need more details to say this for sure, but I THINK you may be having the same issue I had. Not many people seem to have this issue (only seen a handful across a variety of forums). So if you happen to be a fellow sufferer, then welcome to the club!
My problem was:
After the 2.3.6 update (UCKK6), the person on the other line had trouble hearing me because my voice cut in and out frequently, yet randomly. On my end though, they came in nice and clear. I often had to deal with people hanging up on me because they thought my call dropped or that I hung up, or had to deal with a lot of people repeating "hello? hello!? You there!?" as I helplessly tried responding and not being heard.
My Solution(s):
1) keep the 2.3.6 update, but flash just the 2.3.4 (UCKH7) modem. Everything on your phone will work fine, but you will get the following FALSE warnings (FALSE as in the phone says it can't do something, yet everything works fine anyways. These are only based on first-hand experience and may not happen to you.)
a) upon boot (not wake/unlock) there will be an error notification about you not being able to access your external memory card due to security reasons... don't worry, its bull.
b) when using your phone as a mass media storage device, you will get a notification about the mass storage function not being able to work... this message is also bull.
2) Or you can just completely return to 2.3.4 (UCKH7) and either ignore the update prompts or freeze the process until a newer update that hopefully fixes our problem (or ICS) is released.
I did (1) for about 2 weeks then did (2) after reading all the battery complaints blamed on UCKK6. It reverted just to play it safe with battery life (plus they say that "if it ain't broken, don't fix it" and for me, UCKH7 wasn't broken and the update definitely broke it).
Wow, that sounds identical to me except its they can hear me but I can't hear them LOL. I reverted last night with odin one click downloader and the stock kernel for battery life so we will see what's going to happen today. Is this a phone problem physically or is it software?
Thanks
AJ
For me, its a software issue (modem to be specific) because it only happens on UCKK6 (and the leaked UCKJ1, UCKJ2, and UCKJ4) and when on UCKH7, my calls are as clear as a LAN line.
I say that if the problem still exists now, then its hardware. In that case, try contacting Samsung for a replacement if your ATT warranty is up. You could try ATT too because its a defective phone and they may still do something.
I have been having this problem pretty much since day 1, I've also searched the Nokia Support Discussions and it seems quite a lot of people are experiencing this. I was actually surprised that my Go-To forum here at XDA doesn't have a thread on it.
My Black Lumia 920 (EE, Phones4U, Unlocked) reboots on average about 5 times a day. Yesterday was probably the worst yet with roughly 8 reboots. That may have been more noticeable to me because I used a SIM which requires a pin though.
What I've noticed:
-The device is roughly 10 days old.
-It has been rebooting an average of 5-8 times a day
-It mostly reboots when idle (so when I'm not using it)
-I've had it reboot only twice while in use when making a call
-I've had it reboot only once when playing music.
-I've only ever noticed it rebooting when it is face up
-Rebooting happens regardless of the SIM (although I have not used it without a SIM at all) (Used both a micro SIM and a SIM cut down to size, used the original carrier SIM and other SIM, no difference to rebooting behaviour)
-I only turn on the radios I need when I need them, so 2G active 100%, 3G/4G, WiFi, Bluetooth, GPS, NFC off for 70% of the time.
-It is not due to battery drain as I usually have about 40% battery at the end of the day.
This has been my experience with the rebooting problem. The figures and estimates I'm giving are not over stating and I've tried giving as much detail so as to try and provide useful information for a solution.
Has anyone else been having this problem?
Has anyone found a working solution?
Has anyone heard or read anything concerning a fix for this?
nope - blue one on AT&T
I'd look at your installed apps, apps enabled to run in the background, etc. It should not be rebooting at all.
I have seen some posts like yours on the internets, but its not a "common" as in most 920s do it problem. Which leads me to think its some issue with an app or apps installed on some phones.
Possible solution
Hi kyrirhcp
I had a similar problem. I reset the phone which bricked it and then used this tutorial to un-brick it:
http://forums.wpcentral.com/nokia-l...after-reset-flash-process-defined-inside.html
The only difference is that I downloaded the "Nokia Data Package Manager" (not sure where from but I'm sure you can find it). This software allows you to download the firmware files directly into the correct folder. You could also look at this tutorial:
http://aydon.wordpress.com/2012/11/29/how-to-flash-your-lumia-920english/
The ROM you want is the EE specific one. It even specifies the colour of the phone. The version number is: 1232.2110.1244.3011
If you reset the device and it does not brick (i.e. freeze up on reformat) then the problem is solved and you don't need to worry. If it bricks (which it probably will) then you need to flash to recover the phone.
God bless
andrew-in-woking
Hi Andrew, thanks for your suggestions but I'm avoiding it like the plague if I'm honest. Resetting my phone and risking a brick, even with your added fix tutorial really doesn't seem worth it. Also I'm assuming that the problem you PM'd me with regarding the loss of some functionality is a result of the fix you suggest. I'm not yet willing or ready to f with my device the same way as I did with my SGNote, even more so since developers haven't yet gotten the experience they have with android. Anyway, i seem to have perhaps solved the problem at least for my device. I changed the regional settings for a completely unrelated matter and I have not since had a single reset or the accompanying massive battery drain. It's now been 3 days. The only other change was that I removed tunein radio an reinstalled it. So it seems that my problem has been solved (fingers crossed, knock on wood, ftou ftou ftou, wearing an evil eye). I hope this helps others with their problems and makes this amazing device useable to those that had this problem.
Sent from my RM-821_eu_euro1_342 using XDA Windows Phone 7 App
Try removing Whatsapp if you've got that installed.
I have had a lot of the same problems. My phone locks up a few times per day. This is the 2nd Lumia 920 I've had. After getting the second with the same problem, I decided to wait for the Portico update that was supposed to address random restarts.
Since then, I've been communicating with Nokia and Windows Phone support on twitter. All they suggest is uninstalling apps, disabling radios, contacting individual developers, and resetting your phone.
I have a hard time wrapping my mind around that. How is it possible for a user level application to take down the whole operating system/firmware?? There are plenty of crappy apps on the Windows Phone Store, I don't think it should be up to me to figure out which is destroying my experience.
I used to root/hack all my old Windows Mobile phones/android phones. When it locked up, it really was up to me to fix it and figure it out!! I chose Windows Phone since it had the locked ecosystem similar to Apple. While that may not appeal to everyone, I have a very busy life and I don't want to spend more time screwing with my phone. It just needs to work! This is my 3rd Windows phone and it's been the worst so far.
Hi all this is my first post, nice to meet you all.
Last week I connected phone to Kies and it asked to update to XXELLA (JB) so thought Ok I'll update it. At first was very impressed with some new features etc but my phone has since developed a few rather annoying problems.
1) Battery seems to go much quicker with no extra usage from me. Using the phone the exact same way.
2) Mobile data intermittently stops working after you come off the internet or an app no longer requires a connection. It will be turned on in the setttings but no 3G symbol on top of screen
3) The most annoying issue with this phone now since update is when the above happens (3G turned on but no connection) my phone will not send/receive text messages and will not call out.
I have to power cycle the phone to correct it (restart)
Just to let you know my phone is now rooted but this wasn't done til a few days ago and problem was happening before this.
P.S. I don't know if this has anything to do with my problem with texts etc, but a few weeks ago now I tried calling a mate on O2 only to be joined into someone elses conversation. We both could here the other person but they couldn't here us and I couldn't hear my friend either. Ended the call then rang my friend again and was fine. Just a bit scary that you could be in someone elses conversation unknowingly these days, and you wouldn't have a clue.
Any solution to my problems, other than to revert back to ICS instead of JB are welcome.
As this is a Samsung update contact Samsung service centre .
Or try a factory reset or join XDA and flash stockJB firmware are your choices .
Root voids Samsung warranty
jje
My phone has improved slightly instead of locking up reception as I'll call it when data turned on, it now works for a short while then stops working where as before it was as soon as it was activated.
I'll keep an eye on it and if it doesn't improve i'll unroot and contact samsung or get a custom rom put on and see if that improves things somewhat.
thanks
I am a novice with smartphones, and actually my Atrix 4G MB861 (Korean version) has been my first and only smartphone since 2011. It has worked well until recently. It is able to receive calls and messages, but I am unable to type or send messages and unable to call. It is also acting quite slowly at times, with about ten seconds lag each time a button is pressed or app is opened. It used to do this occasionally before, but now it is regularly occurring. Due to the way Korean service plans work (min. 2 years contract with expensive early withdrawal penalty fees), I would like to try to repair the phone on my own. I have not used any ROMs or software modifications, but here are the current software specs: Android version 2.3.5, Webtop version WT-1.2.0-163_12, Kernel version 2.6.32.9-00004-gfbc746e. But I think it is a hardware problem, as I noticed that it overheated and felt really hot right before the problem. I'm not sure how to go about it, my guess is that the CMOS battery may need to be replaced, similar to the solution for the bluetooth and wireless problems (which I have never experienced with this phone)? I have been using the original manufacturer supplied battery and a spare battery, but battery power seems to last normally. Any input or DIY suggestions would be much appreciated.
Same Problem
Mine ( Atrix 4g MB860 ) is doing the same thing now. started refusing to make calls about a week ago, July 1, 2016.
Also noted the battery got hot in my shirt pocket for about an hour or two, about the time it started acting screwy.
Thinking about trying a newer ROM and get away from original Android 2.3.4.
Unless I hear a better idea!