Is anyone else's camera not working at all? Mine is either completely corrupted as in lines and green corrupted or doesn't load up at all (black screen). I'm assuming this was the latest update as it worked before but I'm just wanting mto make sure its software and not hardware related.
I haven't heard or seen anyone else with this problem. I would assume it's software related in some sort, you should either try installing a different camera application to see if that works. If it works or not, you probably need to factory reset it if you already rebooted it. If none of it works then you should request RMA.
Moothead2 said:
Is anyone else's camera not working at all? Mine is either completely corrupted as in lines and green corrupted or doesn't load up at all (black screen). I'm assuming this was the latest update as it worked before but I'm just wanting mto make sure its software and not hardware related.
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Click to collapse
I have the exactly the same happened to mine. I am in the latest .15 firmware and it was working just fine yesterday. The front camera works though, only the rear one was showing corrupted lines and in green. I have also tried at least 4 camera apps and none of them works.
Have you got a fix for yours? or you have RMAed yours?
I am also experiencing these problems. This is definitely a hardware problem as other users having this problem are reporting that when they pinch the tablet near the camera, that it fixes the camera until they release the pinch.
I did PM Gary Key about this new issue.
Will update when I receive a response from Gary.
Moothead2 said:
Is anyone else's camera not working at all? Mine is either completely corrupted as in lines and green corrupted or doesn't load up at all (black screen). I'm assuming this was the latest update as it worked before but I'm just wanting mto make sure its software and not hardware related.
Click to expand...
Click to collapse
There's another thread about this:
http://forum.xda-developers.com/showthread.php?t=1438989&highlight=camera+green+lines&page=2
Looks like people are having to RMA for this...
For anyone interested in opening their tablet. The camera comes out of it ls seat fairly easy. My guess is it needs to be reseated.
If you break you tablet, its not my fault.
If it fixes your camera shoot me a thanks.
Sent from my Transformer Prime TF201 using Tapatalk
Related
I know that there are topics made about this issue. I'm wondering though how many of you actually have it. The main culprit from my research seems to be that the OTA has some bugs that is making the Camera go on the fritz.
If this indeed is true, then would another OTA fix it? My return date is tomorrow so I have some time to think before I exchange it for a fresh new one. If it indeed is a OTA issue, then I don't want to exchange it since I have applied a nice screen protector.
i doubt its the ota. i took all of the ota so far. i have no issue with camera.
Really? That's disheartening..
I googled "evo 3d camera freeze" and many, many people held discussions in other forums about their camera freezes. A lot of them also pointed out that they didn't have the problem until after installing the OTAs.
I really don't know what to do.
There are other threads on this but the bottom line is that the camera software is buggy and yes, it freezes a lot. I can't say anything about prior OTA's but I am confident that future OTA's will fix the camera bugs because they all appear to be software to me.
Mike
Thanks. I think I'll just keep the phone.
Worst comes to worst, I'll still be covered under HTC's warranty and can schedule a free repair with them. Sure I'll be phoneless but it's better than exchanging a otherwise perfectly functional phone and risking getting a phone that's worse.
Same here I have that problem to and I have latest ota. Hopefully this gets fixed.
Sent from my PG86100 using Tapatalk
mikeyxda said:
There are other threads on this but the bottom line is that the camera software is buggy and yes, it freezes a lot. I can't say anything about prior OTA's but I am confident that future OTA's will fix the camera bugs because they all appear to be software to me.
Mike
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Click to collapse
The other thing that I like to point out is..
Why isn't this a bigger issue than it is? Is it mainly because, those who don't have this issue did NOT take the OTAs? I know that everyone is waiting for root so most people on here probably did not take the OTA to ensure full root functionality. I mean that's assuming the main factor for freezing is from the OTAs (which some lucky ones who did install the OTA didn't get this issue like the above.).
I don't know. I just feel like this issue isn't widespread for HTC to notice. :/
My camera is extremely buggy. I did the OTA so that I could see the Green Hornet (Which never worked for me :'( Only option is to buy it) and now my camera is all but totally worthless it locks up so bad
It doesn't seem to concern htc as they contacted me back through email that they currently aren't experiencing any camera issues... Lies.... So the only remedy they offered me was to factory reset... Done that twice.. Or to take it to a repair center. But I believe this is a software issue.
Sent from my PG86100 using Tapatalk
This is a huge issue for me and it's getting worse. Its got to the point now I have to turn the phone off and sometimes even pull the battery. At first it was simply kill the camera and try to open it. After opening it about 7 times it would work. I'm going to start looking in to this further as it has gotten out of control. I'll post back here if I find anything worth sharing.
alanmv567 said:
It doesn't seem to concern htc as they contacted me back through email that they currently aren't experiencing any camera issues... Lies.... So the only remedy they offered me was to factory reset... Done that twice.. Or to take it to a repair center. But I believe this is a software issue.
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
This is what they told me as well. The support rep assured me that the phone might need repairs. I mean, they are a big company, so they probably don't want a big issue like this being on the front page to Engadget. So they're most likely downplaying all the issues and we can hope that a fix in the near future is out there...
blkout01 said:
This is a huge issue for me and it's getting worse. Its got to the point now I have to turn the phone off and sometimes even pull the battery. At first it was simply kill the camera and try to open it. After opening it about 7 times it would work. I'm going to start looking in to this further as it has gotten out of control. I'll post back here if I find anything worth sharing.
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Click to collapse
Whoa. This is exactly my problem. Except, mine isn't getting worse but if you have anymore info on this issue, feel free to speak your mind. I do feel your pain brother, I love photography and thought this would be my point and shoot while shopping for a DSLR.
I too am experiencing the freeze up once in a while but my main gripe is well yes it is a down step from the 8meg pixel camera on the original EVO, and I understand that but I came from the Hero with a 5meg camera also and it seems to take sharper and better quality photos than my 3vo...of course in 2D. A little disappointed to say the least.
So far tempt rooting doesn't seem to make the freezing stop. Oh well...I haven't found much use for the camera as of lately. The phone itself is flawless though..
This is my second Evo 3D and both did it. Same issues as discussed here. This is how I can seem to "force" it. If I take a picture and the preview is up and I touch the screen before the preview goes away then it stays of the preview. Have to close and restart camera bunch. Also if I am in the camera and I hit the little thumbnail in the lower left to go to the gallery, also stuck on the first preview it brings up. SOMETIMES if I close the camera and then go to the actual Gallery and then come back to the camera it will work.
I also experience these type of issues when switching from 2D to 3D. Again, this is my second (I had to return the first one fore defective screen) and they both had the exact same behavior. Both BEFORE and AFTER OTA.
It is actually very embarrasing to try to show off your new technology and it freezes everytime you try to show it off. I have had several people just laugh at it. "Yeah nice phone."
If you absolutely do not have to. Don't exchange it. My phone works flawlessly minus the camera freezing and I ended up not taking the risk of getting a phone with a myriad of issues in this forum.
As soon as HTC sends out another OTA fixing this, as I'm sure this is a software issue, I will be extremely pleased.
yeah i dont know what to do, because htc is assuring me that it could be hardware related. Although i dont think thats the case since it hasnt fully failed yet. Camera app works to a point where i start messing with the 2d/3d switch or hold the phone from portrait mode to landscape mode.
Same with mine. It works on and off (mostly off) so I am at least 90% sure it's a bug in the software for the camera.
chlehqls said:
Same with mine. It works on and off (mostly off) so I am at least 90% sure it's a bug in the software for the camera.
Click to expand...
Click to collapse
thanks for your response, i guess we'll just play the waiting game since everything else works flawlessly on this phone
I took all ota's. No camera bugs here.
Sent from my 3rd Dimension of Evolution
The issue is the SD card.
The factory one is SLOW. It takes time to write to a slow card....hence camera lag while it's writing the image file.
That was tough....next.
Just out of no where, I can't use my camera anymore. I even did a factory reset and it still doesn't work. I did the firmware upgrade and it was fine so I am not sure what could have caused this since doing a search, it seemed most was due to the firmware update. I was just taking pictures Wednesday of last week and yesterday, it just puked.
It takes forever to get it working and when it does, it looks like the homescreen all blurry. self facing camera works though. If I do (or can before it pukes), it just takes a green picture. ???
anyone else have their camera not working out of the blue?
I may have to send this unit back to ASUS to have them look it over as I don't think it's a software issue anymore.
Suggestions? Thanks!
chivas228 said:
Just out of no where, I can't use my camera anymore. I even did a factory reset and it still doesn't work. I did the firmware upgrade and it was fine so I am not sure what could have caused this since doing a search, it seemed most was due to the firmware update. I was just taking pictures Wednesday of last week and yesterday, it just puked.
It takes forever to get it working and when it does, it looks like the homescreen all blurry. self facing camera works though. If I do (or can before it pukes), it just takes a green picture. ???
anyone else have their camera not working out of the blue?
I may have to send this unit back to ASUS to have them look it over as I don't think it's a software issue anymore.
Suggestions? Thanks!
Click to expand...
Click to collapse
There was another thread with a few posters who had a similar/the same issue. Pretty sure their camera wasn't even showing a good preview though, they were getting green and static even on the screen of the Camera app itself.
Too lazy to find it, but so you know there are some out there.
chivas228 said:
Just out of no where, I can't use my camera anymore. I even did a factory reset and it still doesn't work. I did the firmware upgrade and it was fine so I am not sure what could have caused this since doing a search, it seemed most was due to the firmware update. I was just taking pictures Wednesday of last week and yesterday, it just puked.
It takes forever to get it working and when it does, it looks like the homescreen all blurry. self facing camera works though. If I do (or can before it pukes), it just takes a green picture. ???
anyone else have their camera not working out of the blue?
I may have to send this unit back to ASUS to have them look it over as I don't think it's a software issue anymore.
Suggestions? Thanks!
Click to expand...
Click to collapse
That happened to mine. It was working yesterday just fine and all of a sudden this morning, the rear camera only show corrupted green lines. Have you got a fix for that or you have RMAed it?
myeepad said:
That happened to mine. It was working yesterday just fine and all of a sudden this morning, the rear camera only show corrupted green lines. Have you got a fix for that or you have RMAed it?
Click to expand...
Click to collapse
Mine suddenly stopped last week. I sent it in to the Texas Asus service center for repair.
One thing I can say with mine that specified hw issue is the if you pinched the top of the screen, gently, by the camera it would come back into focus.....but the minute it was closed and reopened, or handled in any way it would go back to a green screen.
GreginNH said:
Mine suddenly stopped last week. I sent it in to the Texas Asus service center for repair.
One thing I can say with mine that specified hw issue is the if you pinched the top of the screen, gently, by the camera it would come back into focus.....but the minute it was closed and reopened, or handled in any way it would go back to a green screen.
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Click to collapse
oh wow!! i just pinched mine and it did the same! worked until i let go.
I guess this is going back to get repaired. thanks for the find.
Oh wow, how strange. Of course I don't have the issue, but good to know for the future that it is h/w. Suppose there's just a faulty connection somewhere? I'm going to disassemble later and see if it isn't something I could notice.
Sent from my HTC Vision using xda premium
GreginNH said:
Mine suddenly stopped last week. I sent it in to the Texas Asus service center for repair.
One thing I can say with mine that specified hw issue is the if you pinched the top of the screen, gently, by the camera it would come back into focus.....but the minute it was closed and reopened, or handled in any way it would go back to a green screen.
Click to expand...
Click to collapse
Thank you for this info. I pinched mine at about 1 thumb space left of the camera, and yes, it did come back, but it does not stay long.
What a piece of ****ty workmanship Asus has with this Prime? sigh...
myeepad said:
Thank you for this info. I pinched mine at about 1 thumb space left of the camera, and yes, it did come back, but it does not stay long.
What a piece of ****ty workmanship Asus has with this Prime? sigh...
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Click to collapse
Yeah, its unfortunate. It was an accident that I found that as I was just taking out of the case to make sure nothing was obstructing or maybe the lense came loose and when I grabbed the ATP to pull it out the camera became clearer and so thats when I started gently sqeezing around that area, lol
I was like WTF!!????
I am also experiencing this problem... I believe I was the first to post about this. Unfortunately I am unlocked so I have no hope RMA'ing it
speedygonzo said:
I am also experiencing this problem... I believe I was the first to post about this. Unfortunately I am unlocked so I have no hope RMA'ing it
Click to expand...
Click to collapse
You should be able to get something because that's completely hardware related no way a ROM can cause that! I would get your case escalated... Best way to do that would be PM Gary key be sure to include your name contact info ect... Along with serial number and your email address...
Make sure the subject is descriptive like...
New hardware defect: green camera.....
Wait a day and if that doesn't work I can give you an email of my contact...
Again another flaw on asus's part that's why I returned it while I had a chance! It's there crappy quality control! I am telling you they need to inspect those things paying a Chinese worker the whole 10 minutes it would take to examine it is nothing compared to fixing it after the fact!
Sent from my PG86100 using Tapatalk
Wordlywisewiz, thanks for the suggestion. I did end up PM'img Gary Key last night. Will update when I here back.
speedygonzo said:
I am also experiencing this problem... I believe I was the first to post about this. Unfortunately I am unlocked so I have no hope RMA'ing it
Click to expand...
Click to collapse
I was in the same situation, unlocked, rooted and running CWM.
I contacted Gary, he hooked me up with Tech support manager in Texas and they did the repair.
The only issue was when I got it back I was getting the CWM loop of death
It was soft bricked for sure, I couldnt get it to do anything.
I followed the guide by diamondback in the Dev section and was able to get it fixed, but I thought it was a lost cause there for a while.
I am guessing they made the physical repair, tested it and then did a factory restore which I believe will put it into that state so if you do send it off, make sure you have the ROM backed up and that you have adb running on a laptop so you can recover.
Camera seems to be fine now, hopefully I will not have to go through that again or for any other repairs.
good luck!
GreginNH said:
I was in the same situation, unlocked, rooted and running CWM.
I contacted Gary, he hooked me up with Tech support manager in Texas and they did the repair.
The only issue was when I got it back I was getting the CWM loop of death
It was soft bricked for sure, I couldnt get it to do anything.
I followed the guide by diamondback in the Dev section and was able to get it fixed, but I thought it was a lost cause there for a while.
I am guessing they made the physical repair, tested it and then did a factory restore which I believe will put it into that state so if you do send it off, make sure you have the ROM backed up and that you have adb running on a laptop so you can recover.
Camera seems to be fine now, hopefully I will not have to go through that again or for any other repairs.
good luck!
Click to expand...
Click to collapse
How long did the RMA take you? I keep on seeing threads about how it's almost been a month with no tablet in sight. I need my tab for school so I'm thinking of RMAing mine after my term, but that's still 1 month away.
Any suggestions guys?
hayos said:
How long did the RMA take you? I keep on seeing threads about how it's almost been a month with no tablet in sight. I need my tab for school so I'm thinking of RMAing mine after my term, but that's still 1 month away.
Any suggestions guys?
Click to expand...
Click to collapse
Well Gary and a tech got back to me but I think when I did the pinch to see if its a hw issue, I think I screwed up my GPS connection since now it doesn't work anymore. But my Roma has stalled and I wonder if I should wait until the end of the month to see what this "new hardware" is. I mean, I can push the RMA but I did say my GPS was working until I tested the pinch camera "test" so I can wait. Pics would be great since my parents are in Taiwan right now and would like to send them some pics of their "grandson" (my dog) as he's growing (got him at 6 weeks and it's now 4 months).
Mine is a bit weird tho. When i turn off my screen from the camera app, i can hear my camera focusing. Sometimes after it would just reboot itself. Sometimes it would just crash the tablet.
Also, i tried the pinch method. It didnt work for mine.
I got the green screen last week. Called tech support and was told to send back for repair. It arrived yesterday in Texas and has been received and now in the pipeline.
So far, I have no complaints. Quite happy with the responsiveness of Asus.
I've always understood that, with electronics, if it's gonna fail, it usually happens within the first 90 days. If the item works past the initial 90 days, then should be good for life.
Well, my TP is less than 90 days old.
hayos said:
How long did the RMA take you? I keep on seeing threads about how it's almost been a month with no tablet in sight. I need my tab for school so I'm thinking of RMAing mine after my term, but that's still 1 month away.
Any suggestions guys?
Click to expand...
Click to collapse
10 business day exactly.
I shipped it 3/12....got it back on 3/26
i had the same issue with my TFP
i gave it a good smack near the rear camera and now it works im pretty sure the problem is with the connection.
i also noticed that my TFP screen is barely pop out a bit. so my guess is that is there is some kind of "plug wires" that are not exactly well fit.
my guess is my fix"the smack" would be just a temporary fix that may or may not work with you and the problem will come back later
Mine died today, I can push on it for a second and when I let go it goes to the green screen. Have a bunch of dead pixels in one area as well, and my dock isn't sturdy anymore. Just about to RMA pretty soon here.
RMA it. Doesn't take too long for them to get ur tab back to you now
Hi there, I've had my Z2 for almost a week now and have been happy with it. Unfortunately, today, the rear camera decided to stop working. When I try to access it, I get the usual icons but no image, just a black screen. The front camera works just fine. The only "fix" I've found, so far, is to turn the phone off for a few minutes. On rebooting, the camera seems to work just fine. If I try to use any of the special features (like the dinosaur stuff) while the camera isn't working, I get "error: camera not available".
I presume the hardware is faulty. Has anyone else suffered this problem?
Return it. Sounds like hardware failure to me. You can try hard reset or fix through sony update service, but I've not seen this issue yet and if it were me I'd return for exchange.
Sent from my D6503 using Tapatalk
corallus said:
Return it. Sounds like hardware failure to me. You can try hard reset or fix through sony update service, but I've not seen this issue yet and if it were me I'd return for exchange.
Sent from my D6503 using Tapatalk
Click to expand...
Click to collapse
Thanks. I returned it to the Vodafone shop I bought it from. They swapped it for a new one, without fuss.
I have a refurb Lg G Flex 2 , which I love! Lg sent it to me as part of BBB settlement. NOT warranteed as I sent them a broken one and they refused to warranty it, so who knows what they did with MY phone, but they sent me another one, stating it was mine... But none of that matters. Camera works for a couple shots, then camera not found or cannot connect to camera . Often front facing option is gone as well. Same with Snap chat or any other camera i install. Have taken out SD card, works for a few minutes,
cleared cache, same thing,
forced stop- same,
restarted,
hard reset,
Everything I have found online I have done.
Except dropping it which I think is a bit stupid! I have removed back , opened and taken it apart- all looks secure and ok.
As it does come on and work fine for a while after each "fix" I would like to assume the it is software related, not hardware. I found in only one place someone mention the latest update caused this issue, but have found NOTHING more on it.
android version 5.1.1 software version H95012d.
I do have a new Moto g 4 plus i can use, but I love my flex! Really hoping someone can help me! Thanks
The issue with that device is well known. They put the cpu too close to the camera modual and it over heats the camera making it not be detected.
So
There isn't anything I can do is what you are saying?
kittenmueller said:
There isn't anything I can do is what you are saying?
Click to expand...
Click to collapse
Yeah pretty much. It has been an on going issue with LG devices for a few versions.
Hey everyone. So asking for a friend that has the phone.
When trying to use the camera app, everything seems to be out of focus, as if it doesn't wanna adjust. Played around with settings, and wiped data/cache.
I've installed another camera app with manual controls of focus, iso and what not, but still the same.
I think he updated it pretty recent because he is running on 8.1.0.
Just asking to see if anyone else is having similar issues.
lilchicano said:
Hey everyone. So asking for a friend that has the phone.
When trying to use the camera app, everything seems to be out of focus, as if it doesn't wanna adjust. Played around with settings, and wiped data/cache.
I've installed another camera app with manual controls of focus, iso and what not, but still the same.
I think he updated it pretty recent because he is running on 8.1.0.
Just asking to see if anyone else is having similar issues.
Click to expand...
Click to collapse
Here is a post with the same problem:
https://www.asus.com/zentalk/thread-250023-1-1.html
I think it is a hardware issue and I think they returned the phone for a new one.
Tesla74 said:
Here is a post with the same problem:
https://www.asus.com/zentalk/thread-250023-1-1.html
I think it is a hardware issue and I think they returned the phone for a new one.
Click to expand...
Click to collapse
Yeah we tried googling around but weren't able to find anything specific for the phone, and we even found ourselves on their fourms too. Lol
Well it looks like this may be the case, I'll be sure to pass along the info over to him.
Thank you!
Camera issues
So I've had this phone since November 7th and when I got it I noticed the camera was pretty good. After I updated it I noticed that there have been some focus issues and some other problems I pretty much got it day one in the USA through shipping. When I first received it it was fine and now after updating it I've noticed some issues. I think this is a software issue. Since I've gotten it I think I've updated it four times and I retested the camera and I've gone through a few settings. It's not the same as when I first used it. So, I don't think this is a hardware issue at all I totally believe this is software problem. Let me know your thoughts.
I just started to have this issue as well. I am not sure if its hardware or software related but the problem seems to have cropped up after my lastest firmware update.
It was me who had this issue, it was related to a defective Laser Autofocus.
Einheit-101 said:
It was me who had this issue, it was related to a defective Laser Autofocus.
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Click to collapse
@Einheit-101 Did you get any unit replace? Or was it just being fixed?
It has been fixed, not replaced.