[Q] Rear camera not working - Xperia Z2 Q&A, Help & Troubleshooting

Hi there, I've had my Z2 for almost a week now and have been happy with it. Unfortunately, today, the rear camera decided to stop working. When I try to access it, I get the usual icons but no image, just a black screen. The front camera works just fine. The only "fix" I've found, so far, is to turn the phone off for a few minutes. On rebooting, the camera seems to work just fine. If I try to use any of the special features (like the dinosaur stuff) while the camera isn't working, I get "error: camera not available".
I presume the hardware is faulty. Has anyone else suffered this problem?

Return it. Sounds like hardware failure to me. You can try hard reset or fix through sony update service, but I've not seen this issue yet and if it were me I'd return for exchange.
Sent from my D6503 using Tapatalk

corallus said:
Return it. Sounds like hardware failure to me. You can try hard reset or fix through sony update service, but I've not seen this issue yet and if it were me I'd return for exchange.
Sent from my D6503 using Tapatalk
Click to expand...
Click to collapse
Thanks. I returned it to the Vodafone shop I bought it from. They swapped it for a new one, without fuss.

Related

HELP!! Warning: Camera Fail

Okay, so, I just noticed today that my camera no longer works. It was working a few days ago, but, no... death. Did some skulking around XDA and other forums. I thought it MIGHT be caused by something going wrong when I flashed Passion v6.5... so, I reflashed Passion v4 (it used to work fine), nothing. ODIN back to stock... nothing. Are there any other tips out there besides the obvious, and fatal, hardware issue? It would be a ton of help. Thanks.
Try using a differnt camera. There is one in the market today for .10cents
Camera ZOOM FX
For a dime it might provide a solution to your needs or an enlightenment that it may in fact be a hardware issue.
Exactly how is the camera not working? F/c? Doesn't open..etc.? When you flashed did you factory reset, clear cache and data? Have you tried using a camera app?
Same thing happened to me a while back, tried replacing the camera, still didn't work. I:
/notaproblemwithicspassion.
Stuff I've tried;
- I had two Vibrants, tried replacing it. (Worked for a little, then same error.)
- Mounting and unmounting it.
- Flash back to stock, update camera.
- Different camera apps.
- CM7/MIUI/ICS/FROYO
Unfortunately there is not a lot of options. If you can find someonw with a bricked vibrant you could offer to buy the camera. If you get o replacement camera off ebay then more then likely your going to have some banding issues( lines thru your pictures). There is a website (mobiletechvideos.com) that sells replacement cameras that arent supposed to have banding issues. Ive never dealt with them, so I cant say for sure. Mine stopped workin a while back, kept saying "camera fail". I replaced it with one off ebay. It works but i have terrible banding in anything but bright light. There are some videos on you tube on how to replace the camera. Good luck!
GreggoryD502 said:
Unfortunately there is not a lot of options. If you can find someonw with a bricked vibrant you could offer to buy the camera. If you get o replacement camera off ebay then more then likely your going to have some banding issues( lines thru your pictures). There is a website (mobiletechvideos.com) that sells replacement cameras that arent supposed to have banding issues. Ive never dealt with them, so I cant say for sure. Mine stopped workin a while back, kept saying "camera fail". I replaced it with one off ebay. It works but i have terrible banding in anything but bright light. There are some videos on you tube on how to replace the camera. Good luck!
Click to expand...
Click to collapse
So you bought one off ebay and it's working. (Sort of?)
Mind linking me to where you bought it?
I'll link later when I get to my pc. I just typed samsung vibrant replacement camera into ebay. After I replaced it it worked for a day then it's got the camera fail message. Then about 2weeks went by and it started working again. I have no idea why.
GreggoryD502 said:
I'll link later when I get to my pc. I just typed samsung vibrant replacement camera into ebay. After I replaced it it worked for a day then it's got the camera fail message. Then about 2weeks went by and it started working again. I have no idea why.
Click to expand...
Click to collapse
Ah, well I just bought he i9000 FFC camera, hopefully it works.
Mine is having the exact same problem yours was having before you replaced it.
http://cgi.ebay.com/ws/eBayISAPI.dl...20774903766&view=all&tid=795744528011&guest=1
Here is the link to the one I bought.
GreggoryD502 said:
http://cgi.ebay.com/ws/eBayISAPI.dl...20774903766&view=all&tid=795744528011&guest=1
Here is the link to the one I bought.
Click to expand...
Click to collapse
This purchased item information is no longer available.
There are a number of reasons why this information isn't available. The most common reason is that item details for purchases are not kept for more than 90 days.
Hm.. heh.
For those asking, when the camera is opened, all it says is 'Warning: Camera Failed'. I've come to the conclusion that it's a software issue somewhere. After starting this thread, the camera came back to life a few hours later. After flashing a new ROM, same thing. I'm going to see if I can isolate a fix.
I have to bang my camera on a hard surface like furniture or a rock and it works. Could be both.
Sent from my SGH-T959 using XDA App
Lolz, please stopping abusing your servant.
Maybe you guys should try to use titanium backup to clear the data and uninstall the camera apk. Then, odin back to stock. Be sure to wipe both caches and factory reset before flashing another rom.
Good luck
Alex530 said:
I have to bang my camera on a hard surface like furniture or a rock and it works. Could be both.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse

Camera not working

Is anyone else's camera not working at all? Mine is either completely corrupted as in lines and green corrupted or doesn't load up at all (black screen). I'm assuming this was the latest update as it worked before but I'm just wanting mto make sure its software and not hardware related.
I haven't heard or seen anyone else with this problem. I would assume it's software related in some sort, you should either try installing a different camera application to see if that works. If it works or not, you probably need to factory reset it if you already rebooted it. If none of it works then you should request RMA.
Moothead2 said:
Is anyone else's camera not working at all? Mine is either completely corrupted as in lines and green corrupted or doesn't load up at all (black screen). I'm assuming this was the latest update as it worked before but I'm just wanting mto make sure its software and not hardware related.
Click to expand...
Click to collapse
I have the exactly the same happened to mine. I am in the latest .15 firmware and it was working just fine yesterday. The front camera works though, only the rear one was showing corrupted lines and in green. I have also tried at least 4 camera apps and none of them works.
Have you got a fix for yours? or you have RMAed yours?
I am also experiencing these problems. This is definitely a hardware problem as other users having this problem are reporting that when they pinch the tablet near the camera, that it fixes the camera until they release the pinch.
I did PM Gary Key about this new issue.
Will update when I receive a response from Gary.
Moothead2 said:
Is anyone else's camera not working at all? Mine is either completely corrupted as in lines and green corrupted or doesn't load up at all (black screen). I'm assuming this was the latest update as it worked before but I'm just wanting mto make sure its software and not hardware related.
Click to expand...
Click to collapse
There's another thread about this:
http://forum.xda-developers.com/showthread.php?t=1438989&highlight=camera+green+lines&page=2
Looks like people are having to RMA for this...
For anyone interested in opening their tablet. The camera comes out of it ls seat fairly easy. My guess is it needs to be reseated.
If you break you tablet, its not my fault.
If it fixes your camera shoot me a thanks.
Sent from my Transformer Prime TF201 using Tapatalk

[Q] SGP 4.0 YP-G1CW/XAC factory Gingerbread ROM - Rear Camera Fail

Hi, trying to find if anyone else has this problem with the YP-G1CW and whether there are any solutions? A Google search has pulled up similar problems on many other Galaxy devices but no definitive answer.
Rear camera on my device stopped working. Activating the stock camera app brings up a black screen with all the icons and settings which can all be toggled. Switching to front camera works fine.
Any other camera apps, eg: Camera 360, Facebook, all give a Force Close.
I've tried a number of suggestions from turning off GPS, reboot, to resetting to Factory settings. Nothing seems to make a difference. I'm using the standard Gingerbread ROM - the device is pretty much vanilla.
Anyone else experienced this on the SGP?
indigoextreme said:
Hi, trying to find if anyone else has this problem with the YP-G1CW and whether there are any solutions? A Google search has pulled up similar problems on many other Galaxy devices but no definitive answer.
Rear camera on my device stopped working. Activating the stock camera app brings up a black screen with all the icons and settings which can all be toggled. Switching to front camera works fine.
Any other camera apps, eg: Camera 360, Facebook, all give a Force Close.
I've tried a number of suggestions from turning off GPS, reboot, to resetting to Factory settings. Nothing seems to make a difference. I'm using the standard Gingerbread ROM - the device is pretty much vanilla.
Anyone else experienced this on the SGP?
Click to expand...
Click to collapse
This may be off-topic but the XAC is the canadian model right? Where did you buy it and does it have a capacitive button?
Yes, it's the Canadian model - capacitive menu, home, back buttons.
Purchased in Canada... Staples were carrying them.
indigoextreme said:
Yes, it's the Canadian model - capacitive menu, home, back buttons.
Purchased in Canada... Staples were carrying them.
Click to expand...
Click to collapse
Ok thanks. Regarding your question did you root your device and did something wrong with it?
It's a stock unit... never been rooted, no mods made to it.
You're actually pretty close to me... I'm just over the ON/QC border.
indigoextreme said:
It's a stock unit... never been rooted, no mods made to it.
You're actually pretty close to me... I'm just over the ON/QC border.
Click to expand...
Click to collapse
I don't know, if it worked before and don't work now it may be either a hardware defect. Try to exchange it.
Nice where you live?
Thanks. It was working fine. I had assumed it was a software issue rather than hardware and I had installed or uninstalled an app that was causing the problem, particularly with a number of other Samsung devices seemingly having the same issue.
For info, I called Samsung and got an interesting response - the tech support guy told me they had not had a Galaxy Player with this issue before, however they have had it often with Galaxy phones, so he gave me a service ticket straight away.
The authorised service centre is in St Laurent which is only a short drive from my office so I'll be dropping it off on my way to work.

Camera button problem with the official camera app

Folks,
[Update] This is a possible fix for the dedicated camera button as below:
1-The symptoms i had before:
this is my second month with my 4th Xperia Z2, as the last 3 had all possible defects you can ever imagine, anyway, i recently noticed that the dedicated camera button has some sort of a problem, it launches the camera app perfectly then it doesn't respond at all, i keep pressing it like crazy with no luck to capture the shot.
the weird thing is it works perfectly with any other camera app from the market, and it sometimes works with the official camera app after like 1 minute of waiting or maybe randomly, i don't really know, then after i capture the photo it stops responding again for a minute or so.
what do you think guys?
i'm on .314 FW
tried a factory reset, tried uninstalling all other 3rd party camera apps with no luck
2- The Fix
i've tried removing all 3rd party camera apps with no luck, tried the factory reset and then the PC Companion repair with no luck as well.
googled it but no one is talking about it, even here, i didn't find a real fix which made me really nervous about it as this is my 4th Z2, here is what i did.
A- I pressed it very hard for like 10 times as i was really nervous coz there are no fix
B- while pressing and releasing i felt that sometimes it get released for the 2 clicks, the shutter click then the focus click
C- I started sensing when it get released for just the shutter click then stopes and when it get released for the 2 clicks
D- bought an AKAI electronic spray and sprayed the button several times while keep pressing and releasing it hundreds of times till it stopped the faulty 1 release and it became most of the times releasing the 2 clicks
3- The conclusion:
when the official app launches while the focus click not released the button will not function at all, and when it launches while the 2 clicks are released everything will be perfect
Hope this help you folks as i'm sure there will be lots of you guys with this problem without a fix for it (as most of Xperia Z2 devices has their defects) for me only I've replaced 3 devices and this is the 4th one
Hossam.Abdelsalam said:
Folks,
this is my second month with my 4th Xperia Z2, as the last 3 had all possible defects you can ever imagine, anyway, i recently noticed that the dedicated camera button has some sort of a problem, it launches the camera app perfectly then it doesn't respond at all, i keep pressing it like crazy with no luck to capture the shot.
the weird thing is it works perfectly with any other camera app from the market, and it sometimes works with the official camera app after like 1 minute of waiting or maybe randomly, i don't really know, then after i capture the photo it stops responding again for a minute or so.
what do you think guys?
i'm on .314 FW
tried a factory reset, tried uninstalling all other 3rd party camera apps with no luck
Click to expand...
Click to collapse
how did you factory reset?
perhaps try repairing your device via Sony Pc companion. if your problem peesists try contacting sony support and get a device repair as this should be covered by your 2 year warrenty that sony gives with all xperias.
you do need proof of purchase for this
Envious_Data said:
how did you factory reset?
perhaps try repairing your device via Sony Pc companion. if your problem peesists try contacting sony support and get a device repair as this should be covered by your 2 year warrenty that sony gives with all xperias.
you do need proof of purchase for this
Click to expand...
Click to collapse
thanks for the reply man,
but what is the difference between the factory reset and the PC Companion repair? i think both of them are doing the same job, correct me if i'm wrong.
also please i need more clarifications for the 2 years warranty, and does this need to be shipped to the country i bought it from or any Sony branch can handle this?
Hossam.Abdelsalam said:
thanks for the reply man,
but what is the difference between the factory reset and the PC Companion repair? i think both of them are doing the same job, correct me if i'm wrong.
also please i need more clarifications for the 2 years warranty, and does this need to be shipped to the country i bought it from or any Sony branch can handle this?
Click to expand...
Click to collapse
no. factory reset just resets the user data, sony PC companion repair, reinstalls the entire OS, hence removing any problems with your current System.
and for warrenty, all xperia devices have a 2 year warrenty if you have proof of purchase. (emails,reciepts,cell contract.. etc)
all faults with the device which are not caused by the owner, sony will repair as this is a Device fault. this is covered by warrenty
Hossam.Abdelsalam said:
Folks,
i'm on .314 FW
tried a factory reset, tried uninstalling all other 3rd party camera apps with no luck
Click to expand...
Click to collapse
As I posted in this thread
http://forum.xda-developers.com/xperia-z2/help/shutter-button-doesnt-official-camera-t2827868
It wasn't always third party camera apps that made mine quit working but that there is also one of my cases that makes my camera button quit working.
I found a fix, please check the 1st post update
CodeNameRedNeck said:
As I posted in this thread
http://forum.xda-developers.com/xperia-z2/help/shutter-button-doesnt-official-camera-t2827868
It wasn't always third party camera apps that made mine quit working but that there is also one of my cases that makes my camera button quit working.
Click to expand...
Click to collapse
I found a fix, please check the 1st post update
Hossam.Abdelsalam said:
I found a fix, please check the 1st post update
Click to expand...
Click to collapse
I am glad you got it working right!
Envious_Data said:
how did you factory reset?
perhaps try repairing your device via Sony Pc companion. if your problem peesists try contacting sony support and get a device repair as this should be covered by your 2 year warrenty that sony gives with all xperias.
you do need proof of purchase for this
Click to expand...
Click to collapse
I was having the same issue just now, and having read the OP I pressed mine camera button quite hard repeatedly very fast and it came free and began working properly.
It seems that the button just gets stuck halfway in after a while. Mine too was launching the camera but then doing nothing else. What is this electronics spray?
I had the same problem when a friend of mine used my phone after eating a burger.
Instead of using a spray I just washed my phone with water and soap and now it's working without any problem.
camera button fixed
yeheeeyyyyyyyy........ Thanks for this information you shared about how to fix the camera button. Mine is now VERY WORKING PROPERLY... Im happy and not bothered anymore. GOD BLESS US ALL.
Can you help me my problem is the same camera button not working how can you fix this one?

Auto-brightness / Proximity sensor issue

Hello,
I have a Samsung Galaxy s6 Edge G925F with custom rom, i have a problem with my sensor.
I turn my auto-brightness in ON and nothing chang, it's always stay at the same level of brightness, i tested it, if it was a hardware problem with calling "*#0*#" but not, it work perfectly in that.
and for the proximity sensor, when i call someone, the screen turn automaticaly in black, same think, i tried to test hardware, it's work, when i call someone with What's App for exemple, it's work, but it's not work with phone dialer.
(Sorry for my bad english, i'm french)
Can someone help me ? I tried an other rom, same problem, other bootloader / modem, same again.
Same issue here! Don't know what the problem is. Sensor is working when being tested, but somehow system is not receiving that info. Factory reset did not help either. I am on stock everything (5.1.1).
and you have no problem with brightness in mode auto ?
Auto brightness is not working either. It is always at same output value, no matter what I do. And also navigation buttons are not lighting up anymore.
Phone is all stock. Not sure if I should try with other roms...
Sent from my Nexus 6 using Tapatalk
Oh, we have the exact same problem, I just noticed that, my softkey lighting doesn't work too.
Have you got a problem like that, you put your headset's jack into your phone, and It's not detected by your phone ? İ have that issue too, I bought a jack, dock replacement for replace this part, I will tell you what happening next.
I saw your thread, did you disassembly your s6 ? By you or other guys.
If you find any solution to this problem please report it here and I will do the same. Hope we will be able to fix it .
Sent from my Nexus 6 using Tapatalk
Emzelim said:
Have you got a problem like that, you put your headset's jack into your phone, and It's not detected by your phone ? İ have that issue too, I bought a jack, dock replacement for replace this part, I will tell you what happening next.
I saw your thread, did you disassembly your s6 ? By you or other guys.
Click to expand...
Click to collapse
I just checked this, and unfortunately it's not working...not recognized by the phone . Guess it's identical problem.
I did not touch any internals...just sent this phone for repairs, but they did not fix it because they found out that someone was already open it before. Now I do not know what to do.
Sent from my Nexus 6 using Tapatalk
Okay, then, The Phone was already opened before, I will tell you if I found something for that.
Emzelim said:
Okay, then, The Phone was already opened before, I will tell you if I found something for that.
Click to expand...
Click to collapse
Yes, as I wrote in my original thread phone had a problem with faulty battery. It was refurbished phone and seller stated that it has 2 years of manufacturer warranty, but as it turned out warranty was void because someone damaged that battery before and tried to fix it with some tape.
btw. everything else was working fine before we sent the phone for service. When they returned it all these problems started. I have ordered new battery and will replace that by my own I guess because Samsung is not responding to our messages. I guess my girlfriend will have to live with these issues if we are not able to fix them...
if you think your auto brightness is not working check out this app. If that doesn't work then your sensors are faulty/defective and contact Samsung support or your authorized reseller
https://play.google.com/store/apps/details?id=com.vito.lux&hl=en
paviol said:
if you think your auto brightness is not working check out this app. If that doesn't work then your sensors are faulty/defective and contact Samsung support or your authorized reseller
https://play.google.com/store/apps/details?id=com.vito.lux&hl=en
Click to expand...
Click to collapse
As we mentioned already...every sensor checking app is reporting that senors are working just fine. I removed the battery so can't try this app right now, but will definitely check as soon as I can, thanks.
Update regarding my situation: Since everything failed to fix this device or receive our money back, I decided to open the phone and check if anything else is wrong with it (besides battery) and guess what...audio jack port was completely broken. Plugging in headphones was working before it went to official repair centre, and now I know they broke it. But still I can't do anything about it because Samsung is refusing to fix it. My best bet is to replace that part together with battery and live with other issues.
Worst service I have ever experienced...
Ok so, I will receive this replacement part (jack) this week, I hope it will fix the other problems too.
I'll tell you what happen after that.
Emzelim said:
Ok so, I will receive this replacement part (jack) this week, I hope it will fix the other problems too.
I'll tell you what happen after that.
Click to expand...
Click to collapse
Please do! I also ordered whole usb connector board with headphone jack on it. Let's hope it will work.
btw. I just contented old battery back and tried this app. It is working great, so sensors are fine.
Hıı, I have A good news for you, I just replaced the usb, Jack part and all is working back, proximity sensor, auto brightness control and jack.
Good luck for you ?
Emzelim said:
Hıı, I have A good news for you, I just replaced the usb, Jack part and all is working back, proximity sensor, auto brightness control and jack.
Good luck for you ?
Click to expand...
Click to collapse
Same here! Just replaced and packed everything up few minutes ago. Working great!! Finally! I'm glad we managed to fix this one ...
Just dry up the edges. Try to blow the corners. It is just a little bit wet because the corners have little gaps that let water and dust in. I blow dried my phone and it fixed the problem. If you try to wipe screen with water and it gets inside the edges, problem comes back again
Ich have the same problem. But how can it be a hardware issue when the sensors are working in test module? I don't want to send it in :/
Mine was having this exact problem and was solved by an update I didn't know existed. Go to where you find your updates and download any available. Mine worked great again afterwards. If that doesn't work, Try clearing your cache partition.
prov1kenobi said:
Mine was having this exact problem and was solved by an update I didn't know existed. Go to where you find your updates and download any available. Mine worked great again afterwards. If that doesn't work, Try clearing your cache partition.
Click to expand...
Click to collapse
we are already finishing the year 2017 and apparently samsung continues to present the same defects !! Were you able to solve your sensor problem? Please take a look at my post and please help me!
https://forum.xda-developers.com/galaxy-s8/help/sensors-android-update-please-help-t3721874 join please <<<<<<<<<<<

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