unable to unlock bootloader - Asus Eee Pad Transformer Prime

So I recently rma (WIFI Bluetooth issues\ screen) my prime i was on 9.4.2.11 then tried to ota update for but no luck to 9.4.2.15. Had to do it manually via microSD
This was all working before the rma just got it back 2 days ago don`t wanna rma again.
So anybody else get this message when using unlock tool
"An unknown error occurs, which maybe network connection issue please try again later"
I know void warranty.
Also already logged in google account.
Any help would be appreciated.

---

Probably just Asus servers maybe busy, acting up, or having maintenance done to it. Just try at a different time.

---

k9chan said:
So I recently rma (WIFI Bluetooth issues\ screen) my prime i was on 9.4.2.11 then tried to ota update for but no luck to 9.4.2.15. Had to do it manually via microSD
This was all working before the rma just got it back 2 days ago don`t wanna rma again.
So anybody else get this message when using unlock tool
"An unknown error occurs, which maybe network connection issue please try again later"
I know void warranty.
Also already logged in google account.
Any help would be appreciated.
Click to expand...
Click to collapse
did you have serial unknown problem (check under settings, about, status: make sure you have a serial number) if no sn google "asus prime ratchet tool"
as to the unlock tool: if your sure you have an sn, and still cannot unlock, try "vipermod's primetime 4.5" many who get this error say they just keep trying every now and again, then one day it just works. I have spent HOURS on the phone with asus tech support about this problem. they may be able to help you. but, they did not help me. they tell you to hard reset and manual update. if it still doesn't work they start trying to get you off the phone and ultimately refuse further assistance. good luck.
ps, if you get a real solution pm me, so i can try it.

---

yea already tried vipermod's primetime still no luck, I definetly have serial number but as I said before after rma i couldn't ota had to do manual update from .11 to .15 been trying to unlock ever 1hr or so still nothing but same message.

---

Same issue here, did you eventually unlocked it?
I had mine with unknown s/n, used ratchet tool and then RMA'ed it but still cannot unlock ... nor can get OTA :\

---

i have the same issue
I had the unknown serial issue. I tried to fix it with ratchet. After fix, I still get no OTA's nor will the unlocker tool work. I tried to RMA with Asus but they are telling me I will have to pay for it. Apparently, from what you guys say, and RMA won't even help.
I wish someone could modify the unlocker apk so it didn't need to communicate with Asus's servers.
This is ridiculous.
Frustrated.

---

Same here. I do have a serial number but the "tool" fails
every time.

---

Same here.
RMA'd mine and the Mainboard got replaced.
Since then I do not receive OTAs and cant unlock :-(
ASUS please do something!

---

Same for me.
Sent it to RMA because of that issue, though it was not resolved.
Latest reply from Asus:
"ich habe Ihre Anfrage an unser Entwicklungsteam in Taiwan weitergeleitet.
Sobald mir Nähere Informationen zu Ihrem Anliegen bekannt sind, werde ich Ihnen diese Umgehend zukommen lassen."
(I forwarded your inquiry to our Taiwanese development team, will keep you updated)
I got no response so far (1 week passed), seems to me that there's no easy fix to it.