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If I have bought my fascinate from best buy mobile, but I'm having issues with it, who do I call up to get a replacement? Best buy or verizon?
Thanks.
If within 30 days best buy will exchange it. If after 30 but within a year you can go with either, but best buy will give you a hard time and eventually just send it to their service which can take a long time. Once there anything can happen. Fixed. refurbished replacement. Store credit exchange. Verizon can send you a replacement (refurbished) just by talking to then on the phone
Will Sprint handle warranty issues for the first 90 days on the LTE? I am 3 days past the 30 day exchange with Best Buy and they are estimating 30 days to "fix" mine. If I go to Sprint will they honor the 90 day manufacturer warranty and replace or repair it in a more timely manner?
I purchase devices from bestbuy and always have Sprint service them.
Sent from my EVO using Tapatalk 2
Wait. I thought that best buy had adopted a replacement policy with phones that needed repair?
Sent from my EVO using xda premium
Sprint has a 14 day return policy on phones they sold. If there is a manufacture warrenty of 90 day that would have to go through HTC. What's wrong with the phone? A repair store will fix/replace it for $35 as long as it is not broken or liquid damage
Cell phone providers are not like normal retail outlets. If the manufacturer offers a longer warranty, you must go through them, not the carrier.
Just got back from the Sprint Store. have to either go through manufacturer or can leave it with them, if they can duplicate the problem they can order a replacement for $35.00
Tnman7 said:
Will Sprint handle warranty issues for the first 90 days on the LTE? I am 3 days past the 30 day exchange with Best Buy and they are estimating 30 days to "fix" mine. If I go to Sprint will they honor the 90 day manufacturer warranty and replace or repair it in a more timely manner?
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I shattered my screen and took to to Best Buy and I was given 3-5 days, 30 days, and then a couple days. Eventually I dropped it off at a Best Buy Mobile in Portland, they had a NEW phone for me in 22 hours.
What they told me is that there is 2 repair processed. Rapid exchange, when they send out a new or refurb unit the minute the broken phone is put into the system. The other is repair, that is the 3-5 day one, which can take up to 30 days.
So ask them to do a repaid exchange.
I had an order in for a Black i9300 on Newegg and then cancelled it because I found out that there isn't a warranty. Where can I buy an international Galaxy S3 for the US with a warranty over 90 days?
Don't want to drop $500 on a device and then have it break next month.
MattMJB0188 said:
I had an order in for a Black i9300 on Newegg and then cancelled it because I found out that there isn't a warranty. Where can I buy an international Galaxy S3 for the US with a warranty over 90 days?
Don't want to drop $500 on a device and then have it break next month.
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As someone found out in this thread: http://forum.xda-developers.com/showthread.php?t=2036231 Seems like you're out of luck. Buy a really great case/screen protector and hope for a lack of hardware failure...and use American Express to purchase, but i'm unsure whether their warranty protection covers this.
Newegg gives 90 days on unlocked phones. I got mine there, and that was one of the reasons. You can also buy a third party warranty through them.
BaronInkjet said:
Newegg gives 90 days on unlocked phones. I got mine there, and that was one of the reasons. You can also buy a third party warranty through them.
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The third party warranty only covers accidental damage, not the warranty.
so i got a call from a TMO representative just now and its my 14days today and she is offering me a insurance. i disregard it because i told her. im pretty contented with the 1 year warranty. any glitches or something like the phone stopped working they can always exchange it with the refurbed one.
to my surprised, she told me NO. after 14days without insurance your on your own. they will not exchange the phone if something goes wrong with the phone. like i mention above.
is this true???? I'm new to T-Mobile. before im with verizon and within the whole year owning the S3 i had 4 exchanges due to the problems encountered.
She was just trying to sell you. You do have one year warranty if you want to do an exchange it is a $20 processing fee without insurance and you have to wait 3-5 business days in shipping. If you have insurance bundle then it is $5 processing with overnight shipping. That alone is worth the insurance price. Have paid for it for about 4 Years and do not regret it one bit.
Sent from my HTC One using xda app-developers app
I would do some research. I'm pretty sure the warranty is through the manufacturer and you would have to go through them. I could be mistaken though.
Sent from my HTC One using xda app-developers app
At least for a year T-Mobile should handle it and not the manufacturer.
On Verizon it's $12 overnight and FREE shipping for 3-5 days. This is without insurance under a year policy.
Sent from my HTC One using xda premium
Yeah, 1 year with HTC only I believe.
Sent from my HTC One using Tapatalk 2
It seems the rep you talked to was correct, though sales reps tend to be pretty dramatic:
From T-Mobile's website:
You have 14 days to return a discounted purchase (I assume, payment plan phones are included in this).
You have 20 days to return a discounted online purchase.
You have 30 days to return a full price purchase.
The 1-year warranty is through HTC.
T-Mobile will handle all necessary actions on the 1-year HTC warranty for a $20 fee.
The HTC warranty does not cover accidental damage.
Insurance is a monthly fee plus there is a $175 deductible in the event of a claim.
Source:
http://support.t-mobile.com/docs/DOC-2624
http://support.t-mobile.com/docs/DOC-1271
http://www.phoneclaim.com/t-mobile/program
56789 said:
It seems the rep you talked to was correct, though sales reps tend to be pretty dramatic:
From T-Mobile's website:
You have 14 days to return a discounted purchase (I assume, payment plan phones are included in this).
You have 20 days to return a discounted online purchase.
You have 30 days to return a full price purchase.
The 1-year warranty is through HTC.
T-Mobile will handle all necessary actions on the 1-year HTC warranty for a $20 fee.
The HTC warranty does not cover accidental damage.
Insurance is a monthly fee plus there is a $175 deductible in the event of a claim.
Source:
http://support.t-mobile.com/docs/DOC-2624
http://support.t-mobile.com/docs/DOC-1271
http://www.phoneclaim.com/t-mobile/program
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a good post, thanks
I waited most of this year for the Note 7 to be released.
I've not been able to use the phone properly for most of September (had to leave it at home during a holiday where it would have been great to use the camera). Had the phone crippled to 60% battery. Had to pack up and exchange the phone. Have bought two cases (one temporary while official Samsung LED case came into stock), a wireless fast charger and signed up to a year long SIM only contract.
There is nothing on the market that makes a half decent replacement. There is absolutely nothing that covers all of the features and functionality.
We (in the UK) await Samsung's offer to rectify this.
If as is rumoured we are to be offered a full refund or an S7/S7Edge plus a refund of the difference then I find that utterly unacceptable. I could have bought an S7 Edge when it came out, I didn't want one. I certainly don't want one now when it's due to be replaced in less than 6 months time. I absolutely don't want one at full retail price.
So here is a proposal to Samsung. Sell me a S7 Edge at HALF price with the promise to buy it back and exchange it for an Note 8 when it is released next year. Refund the cost of all my accessory purchases.
As for the Gear VR (now rendered useless), I've no idea what to do with that.
someone need to make a petition for everyone urging Samsung to do the right thing. I can't use my Note 7 anymore and stuck in a 2 yr contract. I am willing to take the S7E for now but they should sell the Note 8 to us who had the Note 7 at a discounted price.
marktang said:
someone need to make a petition for everyone urging Samsung to do the right thing. I can't use my Note 7 anymore and stuck in a 2 yr contract. I am willing to take the S7E for now but they should sell the Note 8 to us who had the Note 7 at a discounted price.
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100% this. I want the option to use an S7 or similar until they've released a successor and allow me to take that up when it's available!
From what I've heard, people can exchange it for an s7or get a full refund for the device from contractor or the place you bought it from
Awesomeslayerg said:
From what I've heard, people can exchange it for an s7or get a full refund for the device from contractor or the place you bought it from
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That's the story that I've heard from a few sources. However it's hardly compensation is it.
I'm sorry for messing you about for the last month, I'm sorry that you will have to wait a year for a proper replacement, I'm sorry that you will have to pay FULL PRICE for a phone that you don't really want as a replacement. ETC. And for all these sorries we get NOTHING.
Not good enough.
Yeah but because they locked bootloader I had a T-Mobile version and I couldn't not Route 9 so like I said we can't bootloader locked I had to ship my T-Mobile one back to T-Mobile I got a full refund but then I purchased and international version so I could have came root but I had to purchase off of eBay. I paid the full amount through a store. But he is not holding the store accountable eBay not holding themselves accountable and Samsung cannot hold themselves accountable period Samsung will not give me a refund or help me out neither will eBay so at the time being I'm stuck
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they are giving ppl 100 to stay pssssh
Accepting their replacement offer seems a total ripoff. The S7 Edge goes for 799€, the S7 for 699 in their online store over here in Germany, 200 € !! more than on Amazon.
I called Verizon, gave them all my note 7 receipts from Amazon and eBay like lens case, screen cover, 2 wireless chargers and they credited my account by the total amount. I am bringing in the VR to also get refunded. I get to keep the 256gb memory card and the wireless charger as the wife has s7 and can use them
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