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Hey guys, hope you can help with an issue I'm having with my Eris. A while back I dropped it in a parking lot and the screen broke. I upgraded to a Droid, but I got the screen fixed so my wife could have the phone. Everything seems to be working great, except for one problem. When you make a call, the screen goes to sleep as soon as you press the call button. When this happens, none of the buttons wake the screen up or end the call. The phone will wake up for around a second if you cover the light sensor, then uncover it, letting you end the call and then the phone is back to normal. I tried using Shakeawake and Screebl, neither worked.
I tried several different ROMs to see if it was just a weird quirk, but that didn't help. Currently running Jcase's Plain Jane with a mild overclock (710). Is there a way I can prevent the screen from sleeping? Seems easier than trying to get it to wake up. Seems like I remember a ROM that didn't sleep during calls, Espresso maybe?
If anyone can help or point me in the right direction, I'd appreciate it. Gladtm see the Eris community still going strong, things had gotten a little ugly when I left. Sorry if my post ran a little long.
Sent from my Droid using XDA App
Case?
Do you have a protective case on the phone? I had the same problem with my Eris after putting a case on it. The case interfered with the sensor on the top left of the phone.
There are a couple of things to try that I can think of off of the top of my head. One, under Settings > Call Settings > there should be a box to check to keep the screen on longer during the call. The other is to try pushing the trackball in and at the same time volume down. Surely not the most convenient way, but more so than not being able to not hang up a call or whatever. I honestly had this issue and a couple of other small problems that I ended up getting a refurb. One other thing that you could try before that is doing a nandroid back up and installing a Froyo based rom. I feel that it might be a 2.1 issue for some phones. I'm not sure why, but computers/phones can be finicky sometimes. Hope this helps!
it has to be a hardware issue since it started after the phone was dropped and across several different roms. i would see vzw about getting a refurb replacement. unroot it, put it back to stock and get a new one.
I did the same thing, dropped my eris off of the moving truck, and cracked the screen, I had been looking for something to fix that issue for quite a while, recently I installed Tazz Froyo v.4 and enabled the Settings => Call Settings => Keep Screen Awake function, ever since I have enabled that it hasn't locked up on me yet *knock on wood* Good Luck
Thanks for the replies everybody. I'll try the track ball trick, then installing Froyo tonight and see if that helps. I hadn't even looked at Froyo ROMs since I came back to XDA; when I left there was only one and it really couldn't even be called functional at the time. Glad the Eris is getting Froyo goodness too.
I do agree its probably a hardware issue, especially since when my screen was broken everything still worked fine, just couldn't see the display very well and it was ugly as sin. But looking at when this happens, I think if I can keep the phone from ever telling the screen to sleep, it would probably solve the problem.
If all else fails I'll try to get a refurb. Thanks again, and if anyone thinks of anything else, post it up.
Sent from my Droid using XDA App
Forgot to mention, the really weird thing is it only does it every other call. Thought that was pretty strange.
Sent from my Droid using XDA App
So i just upgraded to Tazz V5 and it started freezing again, from my research the problem that's causing the screen to lock up is the proximity sensor, when you cracked your screen it messed that up, my hunch is that in Tazz V4 that the proximity sensor isn't supported, so as a byproduct it doesn't turn the screen off for us Just my observation, let me know what you guys think
Yesterday, I was at the beach, phone was fine, later i go into the bag of things I brought out to check my shiny new Evo 3D, only to find it turned off, and I haven't been able to get a thing working all day, won't come on, wont give me a startup vibrate, screen flash, charge light, or anything. No water damage either I've checked the water indicator and nothing is different. Any ideas on how to get it back up and running.
Also, my girlfriends OG Evo will come on, but no screen, screen will not show anything even though capacitive buttons glow a normal, no water damage on her phone either.
Yes I posted this yesterday but under a weird title
Yes I have battery pulled
Yes I have tried a new SD card, and completely removing the SD
Don't know what else to try
Please help
Maybe the sun borked something in the units. I don't know if you left it baking in the sun but I know that leaving it in direct sunlight for prolonged period of time can wreak major havoc on LCD screens.
When you plug in the device you do you at least get a charge light indicator?
I'd suggest cooling down the device but since you said this was yesterday I don't see how this could help you.
Battery pull, fan cool down, wait an hour, reassemble and try again.
If no go. 611 my friend
darkflame said:
Maybe the sun borked something in the units. I don't know if you left it baking in the sun but I know that leaving it in direct sunlight for prolonged period of time can wreak major havoc on LCD screens.
When you plug in the device you do you at least get a charge light indicator?
I'd suggest cooling down the device but since you said this was yesterday I don't see how this could help you.
Battery pull, fan cool down, wait an hour, reassemble and try again.
If no go. 611 my friend
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The sun could of baked your phones both of them depending on how hot it was at the beach . I know the sun will **** up a lcd screen. Since your both having issues im guessing it was from the sun so I would take it to sprint and get it checked out .
reaper24 said:
The sun could of baked your phones both of them depending on how hot it was at the beach . I know the sun will **** up a lcd screen. Since your both having issues im guessing it was from the sun so I would take it to sprint and get it checked out .
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I went to a sprint store today, they cant touch it until 30 days, I'm not sure how it could have gotten so overheated, It was left in the bottom of the bag, and everything else down there was fairly cool, i tried cooling it over the ac though.
And no, no charge light at all
question
How many days have you had it... Seems like a defective phone from the get go to me. I would be pissed if I bought a new phone and it died in 2 days. Return the phone and don't take no for an answer!!! They should give you another one.
flyboyjr said:
How many days have you had it... Seems like a defective phone from the get go to me. I would be pissed if I bought a new phone and it died in 2 days. Return the phone and don't take no for an answer!!! They should give you another one.
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I agree. Take the 3vo back demand an exchange. Take the evo back separately (maybe different store altogether) and have the tech fix it or do the insurance deal.
Beaches are the graveyards of electronics. Don't take them there unless you plan on burying them during your visit.
in your shoes!
Hey I am having the same Problem (diff circumstances, not beach temps I am in Chicago) I was at my friends apt tonight showing off the EVO 3D when the screen just went black! The phone said it had over 70% battery remaining. It has been about 3 hours since and the phone will not turn back on. I have taken out the battery plugged in power and done it all backwards too. I don't know what to do right now. I got this phone TODAY!!!
balistic2 said:
Hey I am having the same Problem (diff circumstances, not beach temps I am in Chicago) I was at my friends apt tonight showing off the EVO 3D when the screen just went black! The phone said it had over 70% battery remaining. It has been about 3 hours since and the phone will not turn back on. I have taken out the battery plugged in power and done it all backwards too. I don't know what to do right now. I got this phone TODAY!!!
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Did you do the OTA update ? Isn't there a hard reset ? I haven't messed with the OTA yet. Got my phone today from sprint online. Anyways I know the HTC touch pro 2 had a SLEEP issue it was called the SOD screen of death phone would turn screen off and you couldnt get it to wake up at all. You had to pull battery multiple times to get the sucker to work.
reaper24 said:
Did you do the OTA update ? Isn't there a hard reset ? I haven't messed with the OTA yet. Got my phone today from sprint online. Anyways I know the HTC touch pro 2 had a SLEEP issue it was called the SOD screen of death phone would turn screen off and you couldnt get it to wake up at all. You had to pull battery multiple times to get the sucker to work.
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I have been trying to hard reset my device all night now! I have been trying this method: google search EVO 3D hard reset and its the first link... basicly it says hold down your vol down button then hold the power button but nothing happens for me.
but to no avail! I have tried taking the batt out multiple times and press the power button. I have tried keeping the batt out with the power cord plugged in. nothing is working!
Seanc13 said:
I went to a sprint store today, they cant touch it until 30 days, I'm not sure how it could have gotten so overheated, It was left in the bottom of the bag, and everything else down there was fairly cool, i tried cooling it over the ac though.
And no, no charge light at all
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they just dont wanna becuz they might have to swap you and theres no referbs yet so they would have to give a new one and dont want to cuz they would rather sell it
so they have to take a look at it call CS 1800 theyll walk you threw all the stuff you tried (that didnt work) once its doesnt work with their help thell issue you a repair ticket and then the store will have to look at
Efff that...RETURN both phones as defective.
my evoG had 3 returns before i was happy.
Today my 3d decided to turn off and not turn back on after selecting an application. had to pull the battery to get it back up again..
HW002.. I will be taking mine back in .. seems enough people are having the device just shutdown on them for no good reason.
Remove the sdcard then try and boot the phone.
I ordered it online on the 21st, So what I really want to know, is if i take it to a corporate store with the box and all items that came with it, will they allow me to swap it there, or will I have to call CS and have them send a replacement?
Any ideas?
I was in TWRP at the main menu, instead of clicking power off, I pulled the battery to replace the sd card with another. Now it will not power up, when I plug it in..no red light?
Thanks in advance...Jim
rollrsk8ter said:
Any ideas?
I was in TWRP at the main menu, instead of clicking power off, I pulled the battery to replace the sd card with another. Now it will not power up, when I plug it in..no red light?
Thanks in advance...Jim
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See if you have any luck trying to boot without an sd card in there. Also, try holding down on the power button for at least ten seconds
Sent from my PG86100 using Tapatalk
k2buckley said:
See if you have any luck trying to boot without an sd card in there. Also, try holding down on the power button for at least ten seconds
Sent from my PG86100 using Tapatalk
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Neither helped...
have no sd card in it now
holding power button for 20 seconds doesn't do anything.
Let it charge for about 10-20 minutes then try again
BrianBaker said:
Let it charge for about 10-20 minutes then try again
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This happened to me about a week ago. Charging it was what fixed it.
If charge it doesn't fix go to a sprint store and let them charged the battery the did the trick for.my EVO 4G once the happened, for.some reason the battery seems dead when is nor really dead
MGS on my iPad
Maybe check the battery connectors dood. I know some htc models have problems with those.
Coz i just saw it in 3D with the Shooter!
mines not powering up either.. Never turned it off, woke up this morning & it was off. Not powering up. been on charger all night
happens all the time to me. i know its a flaw, but ive learned to NEVER let my battery go all the way dead. If i see it get around 5-10% ill just put in on airplane mode til i can get to a charger. Also if you battery is very low, turning it off or pulling the battery will cause it to get an attidude and not turn back on for 15-20 min
Yeah, I have been having lots of "attitude" from my battery or power button or on/off code or whatever is making these things not want to power on reliably.... Not to mention the random charge-light-on-wont-turn-on antics. Has been happening more and more frequently and nothing i do works reliably so I just try them all until one works.
I can't have this. This morning I woke up to a locked phone, screen off, green light on, won't turn on.... And totally dead battery while plugged in? Good thing my nook is so reliable as an alarm clock or I might have been in deep **** at work.
It's not the rom or kernel... I've tested everything. I think it's deeper than that. I might not be able to wait for the nexus-prime.... Sgs2 might have to do.
Sent from my PG86100 using XDA App
I've seen a lot of these posts. I usually never let mine get in the amber even but I recently flashed viper rom so i wanted to do a battery calibration...meaning..reset stats from full charge..then use it till it dies. After reading these posts I realized mine hadnt died on me any yet. After 16 hours of heavy abuse (12 hours of normal music streaming, calls, text, web surfing etc...and 4 hours of just playing youtube video's with all radio's on trying to kill the damn thing) it finally croaked. Worked just fine though.
Maybe something to do with certain shipments. I've seen a lot of posts on htis but no one ever puts out a batch number or anything. Perhaps all the ones having issues came from a similar batch...and have some designation of affiliation with said batch. Just a though..if we could discover some trend in this...perhaps they'd consider acknowledging it and helping users with issues...or at least help new comers to the thread avoid particular troublesome ones.
daneurysm said:
Yeah, I have been having lots of "attitude" from my battery or power button or on/off code or whatever is making these things not want to power on reliably.... Not to mention the random charge-light-on-wont-turn-on antics. Has been happening more and more frequently and nothing i do works reliably so I just try them all until one works.
I can't have this. This morning I woke up to a locked phone, screen off, green light on, won't turn on.... And totally dead battery while plugged in? Good thing my nook is so reliable as an alarm clock or I might have been in deep **** at work.
It's not the rom or kernel... I've tested everything. I think it's deeper than that. I might not be able to wait for the nexus-prime.... Sgs2 might have to do.
Sent from my PG86100 using XDA App
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i think it has something to do with the non HTC s-off method. But im right with you. As soon as Sprint releases the s2 this 3D is going straight to ebay. I love it, but the signal weakness and power problems are MAJOR things that I cant take much longer
Success100 said:
i think it has something to do with the non HTC s-off method. But im right with you. As soon as Sprint releases the s2 this 3D is going straight to ebay. I love it, but the signal weakness and power problems are MAJOR things that I cant take much longer
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It did this before I did s-off.... Admittedly not as much, but it also hadn't done it any more afterwards.... Until a week or so ago, and it just seems to be getting worse. I have an unmodified eng hboot and radio, I doubt that there are remnants of revolutionary that would get progressively worse over time....but I have no idea honestly.
Sent from my PG86100 using XDA App
daneurysm said:
It did this before I did s-off.... Admittedly not as much, but it also hadn't done it any more afterwards.... Until a week or so ago, and it just seems to be getting worse. I have an unmodified eng hboot and radio, I doubt that there are remnants of revolutionary that would get progressively worse over time....but I have no idea honestly.
Sent from my PG86100 using XDA App
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gotcha..
no matter how we cut the cake its still unacceptable for a flagship device. Idk how they missed something huge liike this in testing before it released
Success100 said:
gotcha..
no matter how we cut the cake its still unacceptable for a flagship device. Idk how they missed something huge liike this in testing before it released
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Agreed. I stopped into my local radio Shack two days before release to play with their demo unit.... Turned on... Played with 3D... Turned off... Never came back on again, ever. Tried everything.
Sucks cuz I do love htc build quality. It just feels good in the hand. LOVE qHD, definitely gonna miss that. But this is bad and getting what worse.... And that's without mentioning the awful signal strength..... We'll see...
Sent from my PG86100 using XDA App
daneurysm said:
Agreed. I stopped into my local radio Shack two days before release to play with their demo unit.... Turned on... Played with 3D... Turned off... Never came back on again, ever. Tried everything.
Sucks cuz I do love htc build quality. It just feels good in the hand. LOVE qHD, definitely gonna miss that. But this is bad and getting what worse.... And that's without mentioning the awful signal strength..... We'll see...
Sent from my PG86100 using XDA App
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AWFUL signal strength. actually, worse Ive ever had on a phone.
my EVO never came back. I was at 60% batt life when I put on charge last night & was dead ass hell this morning.. no life at at.. Sprint tech took it apart it said the phone apears like new, just lifeless. swapped battery with 3 others, no good. So I figured it would be a long shot but I took it back to the store I got it from 36 days ago.. & Explained what happen.. Swapped me out with another one right then & there!..
BTW this is my 5th NEW Evo3D. thats sad...
Not sure if any of you have seen this,, but every now and again when I unlock my screen the screen flickers blue to a magnified/garbled screen. If I lock out the screen and unlock it, it goes away. Anyone else get this?
Never seen that before. Maybe you should try a hard reset
Sent from my HTC Rezound
Never seen it. Device hot at all? Are you rooted/debloated or anything?
Phone is still stock with a few apps disabled (amazon, blockbuster) but I noticed it even before disabling. No heat from what I can tell, is there an app I should load to monitor? I may go to Verizon tomorrow and see if they'll replace it.
I have seen this and more. Now and then when I hit power to turn my Rez on I get 2 screen images, one on top of the other, both flickering and jumping around. The phone will do nothing during this "episode", but if I hit power off and then back on it's fine. If I could only get it to do it while at the Verizon store! I tried to take a screen shot last time and all I got was a normal screen. I'll take a pic with my camera if I get the chance. I'm sure that my Rez will need to be replaced, but after all the time to set it up like I like it, I"m not in a hurry to swap. I came from having 3 Tbolts and am tired of changing phones. I will say otherwise, I love this phone!!
my friends rezound has this problem. she was too lazy to return it iwthin the 2 weeks to swap it out, so now she's stuck with it..shes an idiot lol but she hasn't complained to me since about it..so either it doesn't do it as much, or she's used to it. i told her to try a factory reset, she hasn't yet. have you?
I got my Rez because I called Verizon so many times complaining about my Tbolt, (after I had 3 Bolts). The last time I called I said I just wanted out of the phone. The nice Verizon lady asked what I wanted and I said a Rezound. It was just a swap, I had to buy a battery and I didn't get the beats headphones. She also didn't change my contract, so I still get my upgrade at the end of this year. I will do a hard reset if this persists.
I've had this issue a good handful of times now. My screen will randomly spazz out where a ton of motions and clicks are happening. Usually turning the screen off and wiping the screen fixes.it, so I've figure the screen was sensitive to oil from our fingers. Today it has happened twice where I couldn't stop it though. Even restarting didn't help once, until going back to the phone 30 minutes later it had calmed down. Anyone else have this problem? I'm thinking about going back to verizon to try another one.
I say take it back. I had a phone do that just not as bad and got a warranty replacement.
Sent from my SCH-I605 using xda app-developers app
Well, took it back. Took about 15 minutes to go in and exchange it for a new one. They did look for superuser, but my phone hadn't been rooted yet so I didn't have that.
Well crap, now this one's speaker doesn't sound right. Everything that is in any way "high pitched" sounds very tinny, like the speaker is blown or something. I started up N64oid to see how bad it was with game music and such and it's extremely noticeable. I'm hoping I can easily exchange this one, but I have a feeling this time it's going to take a lot of arguing...
Lost touch
Well had to take my phone back to bestbuy today due to the screen not working without the s pen. touch would not unlock screen. UGH i knew something was wrong when texting and the l o p and back button would stick or had issues. I am really mad, but best buy hooked me up. I have a new one on order coming Thursday. Let's hope the phone does not have OTA on it.