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First - I'm sorry for the long post, but I want to get all the info in up front so I won't waste people's time. I really hope I'm missing something simple that one of you will point out to me. Here's my story.
My newly-acquired (but used) Thunderbolt is boot looping. When I power it on, I get the splash screen for ~5 seconds and a little vibrate. After that the screen goes black for another few seconds and then starts back in on the splash screen. I can boot into the bootloader with power+volume down, but if I boot into recovery from there or try a factory reset I get less than 5 seconds before the bootloop begins again. I cannot get a logcat (adb hangs waiting for the device) when it's plugged in. Here's where I am now (hboot screen):
-REVOLUTIONARY-
MECHA XD SHIP S-OFF
HBOOT-6.04.1002
MICROP-/
RADIO-1.48.00.0906w_1
eMMC-boot
some old date
standard hboot stuff
I had no problems until I activated my verizon service on it.
Having said all of that, here is what I have done since I got the phone a week ago.
Bought phone off ebay with bad battery. Bought two of those aftermarket chinese 1700 mAh batteries, charged them, put one in and booted up. The seller had not factory wiped it (I suppose because she didn't want to get a new battery). I had to go to work, however, so I just left it sitting (powered on) like that for a day.
Next day, I factory wipe it and again leave it sitting on all day. That evening I took it in to Verizon to get a sim card and have it activated. That goes fine, but less than an hour after I activated it the boot looping described above began. I hoped I could fix this later by getting s-off and flashing an RUU and perhaps a fresh ROM. I reactivated my incredible and left the t-bolt off for the night.
3rd day it powers on fine, no problems. I don't do anything with it and nothing bad happens.
4th day I take it in to get activated again (need a new sim card after one has been deactivated for a day, apparently - this is incredibly stupid). It gets activated fine, works for ~5 minutes before boot looping again. Same deal as before and described above. I pulled the battery, reactivated my inc, and left it off for the night.
5th day it again boots up ok. Weekend has arrived, I decide to spend a few hours trying to get through this problem. So I used revolutionary to get s-off and install clockworkmod recovery. A few seconds after it booted into recovery, this bootloop began again. I did, however, have s-off. I decided to try flashing the most recent RUU as my next step. So after waiting 2 hours for it to download, I flashed the 2.11.605.5 RUU. I tried to boot it up but got the same bootlooping as before. I reflashed clockworkmod 5.0.2.1 to try flashing a new rom, no dice - bootloop ~3 seconds after I got into clockwork. I pulled battery and left it off for ~6 hours, tried to boot again, got the same bootlooping result. Gave up for the night.
Today I try again, hoping the over-night sleep will have solved things temporarily as before, but no luck. Same state as before. I can boot into the bootloader and therefore flash RUUs, radios, or recoveries, but I can't get into recovery for more than 3 secs.
Any ideas, or is it done for? I will try anything at this point.
I tried flashing liquid smooth GB3.1 by renaming the zip PG05IMG.zip to flash from hboot, but no help.
Sent from my ADR6300 using Tapatalk
i would put it back to stock and get it swapped out
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satseaker said:
i would put it back to stock and get it swapped out
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By Verizon you mean? I bought it on ebay, so I don't think I can do that.
Sent from my ADR6300 using Tapatalk
Depends who you get to help you. I bought a blackberry off ebay a few years back which was only 3 months old, and when i had a problem, vz switched it out since it was under a year. Obviously your thunderbolt isn't a year old. Never hurts to try. Play dumb, don't tell them it was rooted, etc...
nbdysreal said:
Depends who you get to help you. I bought a blackberry off ebay a few years back which was only 3 months old, and when i had a problem, vz switched it out since it was under a year. Obviously your thunderbolt isn't a year old. Never hurts to try. Play dumb, don't tell them it was rooted, etc...
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Put it back to stock and got it replaced with a refurb. Thanks for the heads-up.
Sent from my ADR6300 using Tapatalk
Remember an RUU is different from a rom. Flashing an ruu in hboot will cause you to lose root. Roms are flashed in recovery.
so this guy came into my store who had a rezound, never once had a problem with it ever...then the battery died fully overnight because he forgot to charge it..
so when he woke up, it was dead obviously. he then plugged it in, and the orange light came on for 5 seconds...then shuts off. and nothing happens. this even happened when he brought it in for me to try. so i'm like, wtf, probably a bad battery maybe?
so i put in a good one we've got...same thing. so i ask if he's rooted or anything, he says no...but i did a search, and found some posts that when people had bad flashes of roms, it would stick at the white screen, and they had to restore a backup in CWM for it to work.
so i tried to see if maybe he was rooted...went into bootloader, hit recovery, and the phone just died. just shut off. so i was like, thats weird...so then i tried to do a factory reset....same thing, i hit factory reset, the white HTC screen came rgiht up, then the phone just died...and this was with a fully charged battery, too.
eventually we had to just call up and get him sent a refurb, but still, has anyone seen this problem? nothing i could do could get it to boot, and that's such a ****ty feeling especially if this guy said that he NEVER had a problem with any HTC phone, especially this rezound, until that battery died and it would'nt turn on again.
I've had that problem after a bad flash, but it still let me get into hboot and recovery without problems, so I doubt it was that. Don't have a clue what it could be though... at least you got him taken care of with a refurb. Maybe the inability to boot to recovery could be not having amon ra or cwm installed (never tried without one) and if he wiped /data or /system I don't know if factory reset would know what to reset to (again, never tried).
Edit: Also, with me, the phone never died. White HTC screen would stay up until I pulled the battery and it would still recognize the charger.
exactly! it's a problem after a bad flash. i wonder if this dude was lying and tried to flash something, his battery died, and it bricked it
I am currently experiencing the exact same problem; I was able to replicate everything you describe, including what happened when you tried to go into recovery or factory reset mode. I have NOT tried to root or do anything else untoward with the phone ... if anyone has any idea what I can do other than get a new phone and lose all my data, I would really appreciate it!
edit - there is one difference: my battery never died. I took my phone out of my pocket at 5:40 to look at it, and it was fine. I looked at it again at around 5:50 and I had the white htc screen. At this point I pulled the battery and started googling.
second edit - could the forced update have something to do with it??
nope, he brought his in before the update.
have you gotten anything to work? when we called customer service, they just replaced his phone for him..i hope it works out for you, man. maybe try to get into fastboot and wipe the phone, or something? i know i was able to get into the bootloader..maybe you can push a factory reset from the comp
avertist said:
I am currently experiencing the exact same problem; I was able to replicate everything you describe, including what happened when you tried to go into recovery or factory reset mode. I have NOT tried to root or do anything else untoward with the phone ... if anyone has any idea what I can do other than get a new phone and lose all my data, I would really appreciate it!
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If you want to at least get the data off of it you can try using testdisk.
http://www.cgsecurity.org/wiki/TestDisk
I used it for my external sd card that wouldn't read in the phone or computer anymore and had all my nands and other backups on it. It seems like it won't work on Android but it will, but since I formatted it in the phone it didn't seem to have a volume name.
After you select the drive and it comes up with the partition table list, select [None].
Then select [Analyse]
I think that's when it will list all your directories.
You might be able to hook up your phone and get stuff off the internal card if you leave it at the white htc screen, not sure. But I have used testdisk successfully on a drive and the sd card that all systems said was unreadable and needed to be formatted. Anyway, it's worth a shot to see if you can get your stuff off it even if you have to return it.
jayochs said:
so this guy came into my store who had a rezound, never once had a problem with it ever...then the battery died fully overnight because he forgot to charge it..
so when he woke up, it was dead obviously. he then plugged it in, and the orange light came on for 5 seconds...then shuts off. and nothing happens. this even happened when he brought it in for me to try. so i'm like, wtf, probably a bad battery maybe?
so i put in a good one we've got...same thing. so i ask if he's rooted or anything, he says no...but i did a search, and found some posts that when people had bad flashes of roms, it would stick at the white screen, and they had to restore a backup in CWM for it to work.
so i tried to see if maybe he was rooted...went into bootloader, hit recovery, and the phone just died. just shut off. so i was like, thats weird...so then i tried to do a factory reset....same thing, i hit factory reset, the white HTC screen came rgiht up, then the phone just died...and this was with a fully charged battery, too.
eventually we had to just call up and get him sent a refurb, but still, has anyone seen this problem? nothing i could do could get it to boot, and that's such a ****ty feeling especially if this guy said that he NEVER had a problem with any HTC phone, especially this rezound, until that battery died and it would'nt turn on again.
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Yeah I had a lot of white screen time when I had the Evo! A co-worker of mine had this happen on his Evo. It was from overheating. Now I realize this is the Rezound we're talking about but brilliant phones do think alike.
Sent from my ADR6425LVW using Tapatalk
happened to me when the kernel didn't flash but the rom did. Had to boot into fastboot and flash a kernel through a command prompt on my PC.
Just finished dealing with this after a bad flash. I couldn't boot, couldn't flash a new rom because of the Mainver error and couldn't get into recovery. Finally fixed it by deleting the PH98IMG.zip file. That let me get into recovery. Then had to flash back from ICS to Gingerbread. The I could follow the instructions to fix the Maiver error.
I had heard reports that people had data loss issues from the battery dying all the way in the rezound? Something tells me running the RUU on the phone would have fixed it.
Sent from my ADR6425LVW using XDA App
Hi, I've scoured the forums here looking to see if anyone else had this problem. I found an old thread started back in May, but I am concerned with firmware 2.13.651.1 (the latest OTA). Since installing this update my phone now restarts 3-4 times per day, usually while idle sitting untouched on my desk. I hear a "buzz", look over and my phone is on the HTC startup screen. No rhyme or reason, just a completely random restart.
A little history, I had this problem OOB with version 1.13.651.1, it went away with OTA #1 - 1.22.651.3 (which had it's own problems, including lockup/overheating 3-4 times a day) and it returned with OTA #2 - 2.13.651.1. I am HTC Unlocked and have SuperSU/BusyBox installed, however I doubt those are my issue. Obviously I am running stock ROMs.
I've tested by doing a complete factory reset and letting the phone sit there idle on the startup wizard. Within hours it had restarted itself despite being untouched. I don't see a huge number of folks complaining about this issue here, so it must be hardware, yes? Do you think I got a bum unit?
I had this happen once today.. this is my second day on the new kernel.do not know if it was a fluke or related to your issue
Sent from my EVO using xda app-developers app
That is definitely not normal. You may want to relock and take it into Sprint. I have never experienced a reboot and I've had my phone since launch week. Or try a custom roms like MeanRom and see if you have better luck. You're already upgraded to the new base so you can just download and flash it.
Sent from my A500 using Tapatalk
Yep. I'm on EVO LTE #5. Strange part 2 and 4 did not have reboots. 1,3 and 5 do. Drives me nuts and sprint techs are clueless. With the lastest update it gives you a log of exactly why it had the errors. Yesterday I brought the log to the sprint repair and he said it was meant for HTC, not them.
I'm otherwords, he had no clue on how to read the log.
I'm hoping they fix this crap soon..they will not replace the phone anymore yet they can't fix it. I hate Sprint
Edit. Mine is stock, have not had one working good, long enough to root
Sent from my EVO using Tapatalk 2
Well, I took it into Sprint and yes they were clueless. Best they could offer me was to flash me back one version to the one the had blank notifications and overheated. I declined and went to HTC. They immediately issued an RMA. While I am not excited to get a refurb unit, I certainly am fed up with the constant reboots. Good thing I kept my old EVO 3D just in case.
FYI, I sent it back to HTC unlocked (but not S-OFF). I like to live dangerously.
Hi, I recieved a refurbished replacement rezound from asurion when i dropped mine in water a couple of weeks ago. When i got the phone it immediately had the problem of rebooting all the time. I didnt think anything of it assuming that it was just a problem with ics so i rooted the phone and installed a different rom, i still had the rebooting problem so i flashed another rom and i Still had the problem. The phone seemingly reboots at random dozens of times a day. It has even locked up and rebooted in the recovery and even the bootloader. I cant return it because i dropped it and there is damage so i would have to pay 100$ again. any help?
If you tried complete wipe (system, data, cache, Dalvic) and clean flash without restoring anything and it's still rebooting, I would say the next step should be an RUU. (HERE is the latest).
Max725 said:
If you tried complete wipe (system, data, cache, Dalvic) and clean flash without restoring anything and it's still rebooting, I would say the next step should be an RUU. (HERE is the latest).
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Yup, i always wipe it clean. Ill try an ruu, but that has nothing to do with it rebooting even in the revovery and bootloader does it?
I know very little of how this low-level hardware control stuff works, but it could technically be possible to make a faulty hboot that will reboot sometimes but normally work. An RUU will replace your hboot with stock, so if it's anything hboot related, the RUU should fix it. If it's not hboot related, I'm afraid it could only be faulty hardware. You could try replacing the battery, but I don't see how a battery could cause reboots. Also, if it is faulty hardware that shuts the phone down completely, flashing an RUU could be risky - if it shuts down while the hboot or radios are being flashed, you could be left with a hard brick, which would be even worse than constant rebooting.
As I said, though, I don't know much about phone hardware or low-level software, so it could be some other problem that I'm entirely unaware of.
I have the battery from my old phone that i could try. and could it have anything to do with the sim card? im using the sim card that came with my old phone that i dropped in water and i didnt use the new one they sent me because i didnt really want to go through the trouble of activating it.
I know nothing of how SIM cards work, but you could try taking out the card, and seeing if the phone will still reboot.
If it doesn't reboot right away, just activate the new one and see how it will work then - it's just a 5 minute (or even shorter) phone call.
Max725 said:
I know nothing of how SIM cards work, but you could try taking out the card, and seeing if the phone will still reboot.
If it doesn't reboot right away, just activate the new one and see how it will work then - it's just a 5 minute (or even shorter) phone call.
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yeah but i have to call asurion and they arent open, plus im not the account holder or whatever its called.
gabezermeno said:
Hi, I recieved a refurbished replacement rezound from asurion when i dropped mine in water a couple of weeks ago. When i got the phone it immediately had the problem of rebooting all the time. I didnt think anything of it assuming that it was just a problem with ics so i rooted the phone and installed a different rom, i still had the rebooting problem so i flashed another rom and i Still had the problem. The phone seemingly reboots at random dozens of times a day. It has even locked up and rebooted in the recovery and even the bootloader. I cant return it because i dropped it and there is damage so i would have to pay 100$ again. any help?
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And you might want to get a velcro glove and case set.
What is your hboot version, what recovery are you running, and what rom did you install?
Have you tried connecting your phone to the computer in fastboot mode and removing the battery while it's powered by USB and see if you get the random rebooting in hboot when the battery is out?
Try removing the sim and booting as was mentioned earlier as well.
So update, I installed set cpu and set it at performance and the max at 1300mhz and it hasnt rebooted since, which is saying something since it would reboot about every minute before. I fixed it! but its still not as nice as my girlfriends DNA haha oh well. thank you all for your help
gabezermeno said:
So update, I installed set cpu and set it at performance and the max at 1300mhz and it hasnt rebooted since, which is saying something since it would reboot about every minute before. I fixed it! but its still not as nice as my girlfriends DNA haha oh well. thank you all for your help
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Did you do this on a stock kernel?
Get another replacement. Mine had an issue where wifi would not turn on. Even after I s off and tried installing roms and kernels it wouldn't boot. My replacement works perfect.
I couldn't have gotten a free one because I dropped it and there are scratches on it now.
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I installed multiple ROMs and always had the same issue, im using cm9 rage right now
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By switching it to performance mode you locked the CPU at its Max value which will annihilate your battery if you leave it like that. What that means is that the voltage of your CPU was too low at the bottom end and it was making the phone reboot. If your min before was 192, bump it to 384. If it was 384, bump it to 432.
Sent from my ADR6425LVW using xda app-developers app
I had asurion replace my incredible when I broke it once. Shortly after the CPU would over heat all the time and reboot. They covered it under warranty even though it was used. They might cover it under warranty if it hasn't been too long.
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So this morning I woke up and looked over at my phone as I usually do and the HTC white boot screen was showing. I decided to let it boot up thinking that overnight something happened. About 5 minutes later I went back and it was still at the boot screen. I decided to pull it from the charger and do a battery pull as I would usually do whenever something happens to this phone. After doing said battery pull... Nothing happened. I tried starting the phone up from essentially every single possible source I could think of. My laptop installed the drivers, but that was all that happened. I tried swapping batteries, but nothing happened either. This phone is a little over 2 years old so it may be the end of its life cycle, but I want to revive it just so I can back up everything onto my computer. I do have my media backed up to 3 different cloud sources, but it's better to have it on an actual folder rather than sorting through lord knows how many photos and putting them in separate folders. I am due for a new phone, but since I am 17, I do not have to ability to buy it off Swappa or any place so reviving the phone would be great. As of right now, the phone is still dead and may possibly be an aluminum brick.
NOTE: This phone is completely stock running on ICS 4.0.3 on Sense 3.6. I have done nothing with this phone in terms of flashing or rooting.
Your best chance would be to root it and flash a recovery and backup your data through the recovery, then you can try some fixes like flashing a rom or a RUU or just do a factory reset and see.. If you do a factory rest now you'll loose all your data
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