First - I'm sorry for the long post, but I want to get all the info in up front so I won't waste people's time. I really hope I'm missing something simple that one of you will point out to me. Here's my story.
My newly-acquired (but used) Thunderbolt is boot looping. When I power it on, I get the splash screen for ~5 seconds and a little vibrate. After that the screen goes black for another few seconds and then starts back in on the splash screen. I can boot into the bootloader with power+volume down, but if I boot into recovery from there or try a factory reset I get less than 5 seconds before the bootloop begins again. I cannot get a logcat (adb hangs waiting for the device) when it's plugged in. Here's where I am now (hboot screen):
-REVOLUTIONARY-
MECHA XD SHIP S-OFF
HBOOT-6.04.1002
MICROP-/
RADIO-1.48.00.0906w_1
eMMC-boot
some old date
standard hboot stuff
I had no problems until I activated my verizon service on it.
Having said all of that, here is what I have done since I got the phone a week ago.
Bought phone off ebay with bad battery. Bought two of those aftermarket chinese 1700 mAh batteries, charged them, put one in and booted up. The seller had not factory wiped it (I suppose because she didn't want to get a new battery). I had to go to work, however, so I just left it sitting (powered on) like that for a day.
Next day, I factory wipe it and again leave it sitting on all day. That evening I took it in to Verizon to get a sim card and have it activated. That goes fine, but less than an hour after I activated it the boot looping described above began. I hoped I could fix this later by getting s-off and flashing an RUU and perhaps a fresh ROM. I reactivated my incredible and left the t-bolt off for the night.
3rd day it powers on fine, no problems. I don't do anything with it and nothing bad happens.
4th day I take it in to get activated again (need a new sim card after one has been deactivated for a day, apparently - this is incredibly stupid). It gets activated fine, works for ~5 minutes before boot looping again. Same deal as before and described above. I pulled the battery, reactivated my inc, and left it off for the night.
5th day it again boots up ok. Weekend has arrived, I decide to spend a few hours trying to get through this problem. So I used revolutionary to get s-off and install clockworkmod recovery. A few seconds after it booted into recovery, this bootloop began again. I did, however, have s-off. I decided to try flashing the most recent RUU as my next step. So after waiting 2 hours for it to download, I flashed the 2.11.605.5 RUU. I tried to boot it up but got the same bootlooping as before. I reflashed clockworkmod 5.0.2.1 to try flashing a new rom, no dice - bootloop ~3 seconds after I got into clockwork. I pulled battery and left it off for ~6 hours, tried to boot again, got the same bootlooping result. Gave up for the night.
Today I try again, hoping the over-night sleep will have solved things temporarily as before, but no luck. Same state as before. I can boot into the bootloader and therefore flash RUUs, radios, or recoveries, but I can't get into recovery for more than 3 secs.
Any ideas, or is it done for? I will try anything at this point.
I tried flashing liquid smooth GB3.1 by renaming the zip PG05IMG.zip to flash from hboot, but no help.
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i would put it back to stock and get it swapped out
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satseaker said:
i would put it back to stock and get it swapped out
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By Verizon you mean? I bought it on ebay, so I don't think I can do that.
Sent from my ADR6300 using Tapatalk
Depends who you get to help you. I bought a blackberry off ebay a few years back which was only 3 months old, and when i had a problem, vz switched it out since it was under a year. Obviously your thunderbolt isn't a year old. Never hurts to try. Play dumb, don't tell them it was rooted, etc...
nbdysreal said:
Depends who you get to help you. I bought a blackberry off ebay a few years back which was only 3 months old, and when i had a problem, vz switched it out since it was under a year. Obviously your thunderbolt isn't a year old. Never hurts to try. Play dumb, don't tell them it was rooted, etc...
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Put it back to stock and got it replaced with a refurb. Thanks for the heads-up.
Sent from my ADR6300 using Tapatalk
Remember an RUU is different from a rom. Flashing an ruu in hboot will cause you to lose root. Roms are flashed in recovery.
Related
So two days ago my rezound started randomly rebooting...I thought it was the new ICS rom I had just put on (the newest leak) so I desided to nandroid back to an older ICS that ran smoothly before. Same reboots... and the phone gets hot. So I figured I would just let it rest a night and took the battery out. No Joy.
Today, I RUU'd back to stock and things were running ok for a while... but as soon as I plugged it in my car... reboot after reboot.
I bought it at Best Buy as they had a better deal and better insurance. My only concern is that big ReLocked on the bootloader.
Has anyone successfully returned the phone after unlocking? Hoping doing that didn't negate that insurance. I guess I don't mind stepping on accident on it if need be.
Have you tried this fix?
http://forum.xda-developers.com/showthread.php?t=1394659
No, I hadn't until now... will try tonight, but the phone will stay operational for a while... just seems to be when I charge it from the wall or car charger... charging using USB trickle charge, it doesn't reboot as much. I don't hink is has to do with the network connecting thing....as it does boot up and I can make calls... and search online, and use the navigator... until it just gets to hot.
Xsoldier2000 said:
No, I hadn't until now... will try tonight, but the phone will stay operational for a while... just seems to be when I charge it from the wall or car charger... charging using USB trickle charge, it doesn't reboot as much. I don't hink is has to do with the network connecting thing....as it does boot up and I can make calls... and search online, and use the navigator... until it just gets to hot.
Click to expand...
Click to collapse
I know this might be a long shot but since our devices don't have s-off, restoring nandroid backups don't restore the boot.img. did u try flashing the stock kernel? I'd try flashing the latest GB kernel, then flash the latest GB stock ruu? I had a similar issue and found out it was the kernel I was using. Was on anthrax kernel
Sent from my ADR6425LVW using XDA
Well, I RUU'd back to the OTA...renamed the .zip to PH___.zip and rebooted into fastboot and it updated everything. I then restart and everything is back to square one, like I just opened the box and activated it.
I presume the RUU flashes over the right kernel as released by Verizon.
I'm really thinking the battery is crapping out. can't hold a charge more the 42% and gets hot...then run out in like 20 minutes... throw in a couple reboots...and higher blood pressure ensues.
Xsoldier2000 said:
Has anyone successfully returned the phone after unlocking? Hoping doing that didn't negate that insurance. I guess I don't mind stepping on accident on it if need be.
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Click to collapse
I don't have insurance, but I returned a relocked Rezound to VZ online for overheating a couple months ago with no problems.
99 out of 100 times, the rep will not check to see if the phone is relocked, let alone if he knows how to check it.
You're worrying over nothing. If the device is defective due to manufacterer defect, and breaks down becaue of said default. They will honor warranty/exchanges since they are the ones at fault. Now if you fragged your phone because of an oc, bad flash, wrong software, that's your own bad and you're on your own. Unless you have insurance and the phone met its untimely end under your vehicle.
Thanks for all the help... I went and bought a new battery for it, and it does the same thing. Re-locked and bringing it back to best buy today. Fired up my ole OG and flashed the newest MIUI release... the phone is still kicking!
So, two days without the rezound and I'm tweaking..... need to flash a Rom! (Maybe this will be good for me.....)
Ok to start, this is my 3rd phone. (Since March 4th)
This one and the last one kept bootlooping. I am running bone stock and locked.
The past 2 phones I noticed signal issues, so I pulled the battery and rebooted the phone. It would boot, the htc screen would come up, the 4g screen and beats screen would do their things. Lockscreen came up and as soon as I unlocked, it would shut off and turn on again. I could not even get to to where I could reset.
I was able to boot into hboot (I think that's what's its called). And was able to do a factory reset. This is the second phone i have had to do this too. The last one I returned and got another refurb.
Should I send this one back too? Is like to flash a Rom, maybe even an ics one. Just worried that I won't be able to get it back to somewhat stock if it crashes again.
If I flash a Rom, then do factory reset, it won't change the radios and whatnot back to facrory, correct?
I hate getting my phone all set up.perfectly, then have to reset, and get a new refurb one.
Pain in the you know what.
Sent from my ADR6425LVW using XDA
http://forum.xda-developers.com/showthread.php?t=1394659
TL;DR check the last post
Has anyone else been experiencing random reboots lately? Mine seems to be intermittent, i used my phone for three hours straight two days ago and everything was fine. The damn thing just rebooted on me three times in the span of about an hour, two were within ten minutes of each other. I'm running cleanROM v1.4 with no cpu control apps, and I haven't changed anything in about 1.5-2 weeks.
Sent from my ADR6425LVW using Tapatalk 2
Just did it again. I'm about to smash this damn thing against the wall!!
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I'm running CleanRom 4.5 and have only experienced 1 random reboot. My girlfriend on the other hand is running stock gingerbread and experienced 5 random reboots yesterday. I asked her what she was doing at the time, and she was of no assistance. Definately something to keep an eye on!
I got pissed and wiped everything, then reinstalled CleanROM DE with only the apps I use frequently and everything has been fine so far, haven't had one yet. Maybe it was a buggy app or something else because during this time my extended battery said it was at 80% then after one of the reboots it said 17% and I was like wtf? After the clean install it said 66%!
Sent from my Transformer TF101 using Tapatalk 2
I lied, it just did it again!
Sent from my Transformer TF101 using Tapatalk 2
brando56894 said:
I lied, it just did it again!
Sent from my Transformer TF101 using Tapatalk 2
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Are you s-off ? if not make sure you are flashing the boot.img after installing the ROM. Or if you are on GB firmware your installing the firmware patch if installing an ics ROM.
Sent from my ADR6425LVW using XDA
Yea I have, it's nothing that simple sadly. At first I thought it was a buggy app so I wiped /data and only installed a few apps I use constantly, but it still happened. So I did a fresh install of the current rom I was on and didn't install any apps or restore any data, but it still did it. I just flashed another rom without restoring anything to see if it still happened and it did. I had an idea that it may be the latest radio image that caused it so I flashed to the one before the latest leak, but it still does it.
I'm currently in the process of flashing the original GB RUU to see if it still does it. If it does then I know it's definitely a hardware problem. If you couldn't already tell yes I am S-Off
So the RUU didn't fix it but it did lessen the reboots. Now when I wake the phone up while running Gingerbread the data connection will take a minute or two to connect and will drop out sometimes while the screen is on.
It rebooted on me last night. Also during the night it did a factory reset (or I did it in my sleep!) because when I woke up the phone was at the "choose your language" screen and after I left that all my downloaded apps were gone.
I also just got the OTA adr6425lvw_2.01.605.11-1.02.605.6 but it won't stick.
WTF is going on here? Do you guys think I need to do an insurance claim?
casper99801 said:
I'm running CleanRom 4.5 and have only experienced 1 random reboot. My girlfriend on the other hand is running stock gingerbread and experienced 5 random reboots yesterday. I asked her what she was doing at the time, and she was of no assistance. Definately something to keep an eye on!
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Click to collapse
My GF's stock Rezound reboots pretty frequently too... Mine never does, even stock it didn't. After the last fiasco with VZW and sending phones back and forth she's not going to want to swap it out again :-/
brando56894 said:
So the RUU didn't fix it but it did lessen the reboots. Now when I wake the phone up while running Gingerbread the data connection will take a minute or two to connect and will drop out sometimes while the screen is on.
It rebooted on me last night. Also during the night it did a factory reset (or I did it in my sleep!) because when I woke up the phone was at the "choose your language" screen and after I left that all my downloaded apps were gone.
I also just got the OTA adr6425lvw_2.01.605.11-1.02.605.6 but it won't stick.
WTF is going on here? Do you guys think I need to do an insurance claim?
Click to expand...
Click to collapse
While your on the stock unrooted untouched ruu do a factory reset from hboot. Then boot up reboot to recovery and flash your Rom.even though I'm soff I still reflash my kernel in hboot after wiping boot.
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I'm giving it a try now and I'll see what happens, thanks.
Sent from my Transformer TF101 using Tapatalk
Edit: In the past 8 hours I haven't had any random reboots or radio problems (yet), but the battery stats still seem to be wacky (another symptom I forgot to mention). I had the phone off because the battery was dead and I was charging it at my cousin's house. When I left I turned the phone on and in a span of about ten minutes it first reported a reading of 40%, I opened an app for a few minutes and when I looked at it again it was down to 20%, a minute later it was down to 9%. I decided to shut it off for a few minutes, took the battery out and put it back in, then after I booted up it showed 55%! I also had my extended battery with me at the time which I thought was full but when I put it in, my Rezound just went to the white HTC screen and after a battery pull it wouldn't turn back on so I figured it was dead. I just put it back in now and tried to charge it, it's actually at 94%!
I'm currently on GB Firmware, running CleanROM DE v1.4. Before yesterday (?) I have been on ICS Firmware since the initial leak of ICS IIRC.
It just started this crap again about 4 days ago, I was getting one per day on ICS. I ran the original GB RUU four times (twice, tested it out for a few minutes and noticed that data kept dropping out, then ran it again twice) and it still does it.
Before I ran the RUU I was on ConROM when it started so I flashed Nils latest work, when it started to happen again I flashed the kernel in TWRP, when that didn't work I flashed it directly via HBOOT (extracted the PH98IMG from the zip), which still didn't fix it.
I'm beginning to think that I did damage the radios during the S-Off process since I was one of the people that had been trying to run the exploit since v0.01, also during the later tries I realized that I was shorting out the wrong pins at one point After I switched to the correct pins and used v0.02 or v0.03 it works and I had S-Off.
I'm about to go back to S-On and see if it still happens.....
Just came back from Verizon and they're going to replace it for free since it's covered under the MFG warranty since the phone is only 8 months old.
I love how clueless their employees are: I told a guy that my phone was rebooting constantly and that that it keeps losing its connection to 4G (then demonstrated that it had lost it's connection even though mobile data was turned on and when I cycled it it would re-connect), he was about to mention a factory reset but I said I had done about 20 factory resets (didn't mention RUUs or anything) before he even got the words out, so he passed me off to their "tech guy".
Here's the real kicker...
I told him that the data radio keeps shutting off and it reboots constantly. His response was "the what?!" I told him 4G/the internet connection and that I've done numerous factory resets and he then said "we'll ship you a new one."
This is about the 5th time and 3rd different store where Verizon's employees have no idea what the hell I'm talking about. Half the time it isn't even tech related, I've schooled them on their own products and promotions multiple times (namely the 2 month return policy before christmas and the half-off extended battery deal [2 out of 3 employees in the same store didn't know that one])! It's pretty damn sad when a customer who reads Android blogs knows more about the promotions than an official Verizon employee....
brando56894 said:
Just did it again. I'm about to smash this damn thing against the wall!!
Sent from my ADR6425LVW using Tapatalk 2
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Afaik all android phones do this. Buy an iPhone
Thanks for the helpful response! Ass... I had the original Droid for a year and the incredible for about six months, neither of which did this once. I've also had the Rezound since launch day, I could could the number of times it did this before a month ago on one hand!
Unless you have something useful to contribute STFU.
Sent from my Transformer TF101 using Tapatalk 2
brando56894 said:
Thanks for the helpful response! Ass... I had the original Droid for a year and the incredible for about six months, neither of which did this once. I've also had the Rezound since launch day, I could could the number of times it did this before a month ago on one hand!
Unless you have something useful to contribute STFU.
Sent from my Transformer TF101 using Tapatalk 2
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Click to collapse
If a phone randomly reboots in your pocket, or while you're sleeping... Would you know? I had 7 origional droids, 5 bionics, a rezound, a gnex, and a galaxy tab. I have yet to own an android device that doesn't randomly reboot. I have had devices up tor 11 days without it happening, but inevitability, it happened. I think its related to ram. I never really looked into, but its just a hunch. From what I see on my rezound it is just the shell rebooting and not the device. You are just too much of a fanboy to see that due to many factors, especially fragmentation, that android is super clunky. It is also generally bugged. I am typing this on my bugged sense keyboard, from my bugged WebKit browser. What made android good was open source. It isn't like that anymore.
Hi, I recieved a refurbished replacement rezound from asurion when i dropped mine in water a couple of weeks ago. When i got the phone it immediately had the problem of rebooting all the time. I didnt think anything of it assuming that it was just a problem with ics so i rooted the phone and installed a different rom, i still had the rebooting problem so i flashed another rom and i Still had the problem. The phone seemingly reboots at random dozens of times a day. It has even locked up and rebooted in the recovery and even the bootloader. I cant return it because i dropped it and there is damage so i would have to pay 100$ again. any help?
If you tried complete wipe (system, data, cache, Dalvic) and clean flash without restoring anything and it's still rebooting, I would say the next step should be an RUU. (HERE is the latest).
Max725 said:
If you tried complete wipe (system, data, cache, Dalvic) and clean flash without restoring anything and it's still rebooting, I would say the next step should be an RUU. (HERE is the latest).
Click to expand...
Click to collapse
Yup, i always wipe it clean. Ill try an ruu, but that has nothing to do with it rebooting even in the revovery and bootloader does it?
I know very little of how this low-level hardware control stuff works, but it could technically be possible to make a faulty hboot that will reboot sometimes but normally work. An RUU will replace your hboot with stock, so if it's anything hboot related, the RUU should fix it. If it's not hboot related, I'm afraid it could only be faulty hardware. You could try replacing the battery, but I don't see how a battery could cause reboots. Also, if it is faulty hardware that shuts the phone down completely, flashing an RUU could be risky - if it shuts down while the hboot or radios are being flashed, you could be left with a hard brick, which would be even worse than constant rebooting.
As I said, though, I don't know much about phone hardware or low-level software, so it could be some other problem that I'm entirely unaware of.
I have the battery from my old phone that i could try. and could it have anything to do with the sim card? im using the sim card that came with my old phone that i dropped in water and i didnt use the new one they sent me because i didnt really want to go through the trouble of activating it.
I know nothing of how SIM cards work, but you could try taking out the card, and seeing if the phone will still reboot.
If it doesn't reboot right away, just activate the new one and see how it will work then - it's just a 5 minute (or even shorter) phone call.
Max725 said:
I know nothing of how SIM cards work, but you could try taking out the card, and seeing if the phone will still reboot.
If it doesn't reboot right away, just activate the new one and see how it will work then - it's just a 5 minute (or even shorter) phone call.
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Click to collapse
yeah but i have to call asurion and they arent open, plus im not the account holder or whatever its called.
gabezermeno said:
Hi, I recieved a refurbished replacement rezound from asurion when i dropped mine in water a couple of weeks ago. When i got the phone it immediately had the problem of rebooting all the time. I didnt think anything of it assuming that it was just a problem with ics so i rooted the phone and installed a different rom, i still had the rebooting problem so i flashed another rom and i Still had the problem. The phone seemingly reboots at random dozens of times a day. It has even locked up and rebooted in the recovery and even the bootloader. I cant return it because i dropped it and there is damage so i would have to pay 100$ again. any help?
Click to expand...
Click to collapse
And you might want to get a velcro glove and case set.
What is your hboot version, what recovery are you running, and what rom did you install?
Have you tried connecting your phone to the computer in fastboot mode and removing the battery while it's powered by USB and see if you get the random rebooting in hboot when the battery is out?
Try removing the sim and booting as was mentioned earlier as well.
So update, I installed set cpu and set it at performance and the max at 1300mhz and it hasnt rebooted since, which is saying something since it would reboot about every minute before. I fixed it! but its still not as nice as my girlfriends DNA haha oh well. thank you all for your help
gabezermeno said:
So update, I installed set cpu and set it at performance and the max at 1300mhz and it hasnt rebooted since, which is saying something since it would reboot about every minute before. I fixed it! but its still not as nice as my girlfriends DNA haha oh well. thank you all for your help
Click to expand...
Click to collapse
Did you do this on a stock kernel?
Get another replacement. Mine had an issue where wifi would not turn on. Even after I s off and tried installing roms and kernels it wouldn't boot. My replacement works perfect.
I couldn't have gotten a free one because I dropped it and there are scratches on it now.
Sent from my Rezound using xda app-developers app
I installed multiple ROMs and always had the same issue, im using cm9 rage right now
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By switching it to performance mode you locked the CPU at its Max value which will annihilate your battery if you leave it like that. What that means is that the voltage of your CPU was too low at the bottom end and it was making the phone reboot. If your min before was 192, bump it to 384. If it was 384, bump it to 432.
Sent from my ADR6425LVW using xda app-developers app
I had asurion replace my incredible when I broke it once. Shortly after the CPU would over heat all the time and reboot. They covered it under warranty even though it was used. They might cover it under warranty if it hasn't been too long.
Sent from my ADR6425LVW using xda app-developers app
Hey everybody, longtime lurker. Going to make this short and sweet for anybody willing to give their insight. I have a 100% stock, never rooted (never even tinkered with) DNA that I bought from Verizon. I've had it for under a year. Today at work I felt it vibrating constantly in my pocket, after a while I took it out to see what the heck was going on and it was just bootlooping at the HTC screen. It is currently stuck like this until it drains the battery, then just starts up again once I plug it in. I've tried searching but it appears most issues are with people who have rooted their phones and are trying to flash back to stock because of issues. Any help would be appreciated. Going to try and call Verizon tomorrow. Also, I tried to boot to recovery, it worked once. And seems to not work anymore for some odd reason.
Only thing I can tell you is try to factory reset and if that does not help try to ruu it. You can find the ruu file if you just search the forum... You will probably lose all of your data though.
Sent from my HTC6435LVW using xda app-developers app
Defective, get replacement.
Try, while boot looping, to plug in and save any files you can...
Thanks for the reply's. After letting it charge basically for almost 15 hours, I woke up this morning to see the green charging light which gave me a little bit of hope. I went to turn it on but it just went straight back to bootlooping Calling Verizon soon, hopefully they aren't a pain in the ass to deal with...