As I was cycling, my htc rezound fell on the pavement. The battery popped out.
There are few scratches but no visible damage.
I start the phone and it's fine as long as I don't use data. Once I use data, the phone uses "1" may be it's ev-do. speedtest shows 129 kbps down rate. If i download something big, the phone restarts.
I tried flashing and installing a leaked ICS. that didn't solve the problem.
I would think that the damage was because of the physical shock of hitting the ground (nothing broke). so is there a way to diagnose it? to check if 4g is still working? is there anyway to fix this?
If its still under warranty I would take it back and get a replacement. Chances are dropping it is not covered under warranty, but if the device doesn't show any signs of a hard landing you'll probably be fine. Just tell them data stopped working on your phone for some reason.
good call, i completely forgot that i can go to verizon.
i was going to send it to HTC. i have to pay for shipping there. and the repair might be expensive (from what i read) if not under warranty.
eh, now i just have to get it into stock shape (i was running ICS)
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Just to let you know,
I put on a leaked version of android 4.0.3 and brought it to verizon.
they didn't notice the difference. they played with it for 2 hours. they tried changing the sim-card and did a factory reset at the very end.
the girl that was working with me told me that it's probably a problem because i did "clear data" (not even factory reset). I was listening to all of that without saying anything
got a replacement. it works fine and i'm happy.
thanks for the tips
Related
I remember see'ing a thread about an issue with the Droid Eris that causes your screen to keep moving left when charging. I also have that problem! Also, whenever I am not charging, My phone does not track the ball when i move to the left, other directions seem fine. Is there something wrong internally with the phone? Or is it some bug that can be fixed? I have tried Restarting the phone, and battery pulling. Please help me!
Btw, Im on the Stock 1.5 firmware / Flashed to MobiPCS(Hawaii)
if you're running stock take it into verizon, they will most likely swap it out. If it's rooted, revert and do the same. If it's leaked I'm not sure, theres another thread about this (dont remember the title) but no fix really. Someone suggested a factory reset and cache wipe but not sure if it helped. Like I said though, taking it into verizon and recreating the error in store will definitely help your chances.
I would take it in, though it is Flashed to Work on a Local Carrier. It might cause some problems. I also hesitated on doing the Factory reset because of the Flash. Wondering if it will affect my service.
take it in to your local phone carrier, who your using for service and see what they say for warranty repair.
its the trackball and charge your battery while the phone is off. I have the post in general. I had the same problem. If you can't replace it, fix it. I did."Open phone clean trackball and area with rubbing alcohol."
Hi guys, I could really use some help.
I've a T-Mobile G2 variant which was running a stock HTC Sense ROM. I started getting weirdness happening on it though - the home screen moving on it's own - switching between pages and back again, pressing any buttons apart from the power button just switched the home screens to the thumbnail view. Dialogue boxes refused to let me press the okay or cancel buttons, and texting became impossible - key presses deciding for themselves what they thought I was pressing. Rebooting the phone made little difference, and I tried re-calibrating several times, but this only helped for a short time before it all went again.
Just before Christmas I decided to flash a new ROM, deciding upon the Froyo 2.2.1 final from Elelinux. I have the same problem though, and it's right annoying.
Has anyone else experienced a similar problem?
Apps I currently have installed are:
Google Sky Map
Jewels
Google Scoreboard
Shazam
Sky+
Superuser
Terminal Emulator
WiFi Analyzer
The phone is almost 18 months old, but had been working perfectly until recently - around the same time I installed Angry Birds (which I uninstalled assuming it to be the cause).
Well i had this behavior as well. You need to change your digitizer as your screen has become unresponsive. I tried to fix it myself following the guidelines in the according thread in General and ended up breaking my camera lens.
So what i am suggesting is you get it to an HTC Repair store and let them fix it under warranty. Mine is as good as new now.
Unfortunately sounds like an issue with the digitizer in the screen, which can be repaired but isn't a simple job. The fact that touching the screen anywhere shows the preview suggests the screen is already registering a touch (hence broker digitizer). Don't spose you have an extended warranty or insurance for a replacement?
Hi there,
I've changed mine a month ago, it has cost me about 40€ and was made in 30min with the official tutorial from Htc that you can find on youtube. It was yes.. Really eaaasy ;-)
gruß,
H.
Thanks for the replies - I had hoped it would be software, although I kinda knew it would be hardware. I've got a monthish left on my contract, so I don't think it'll be in warranty, see if I can hang on without it :/
Isn't HTC giving 2 year of warranty for hardware? I've still got a year to go in mine.
mine's not from HTC - it's a T-Mobile one (albeit from a 3rd party supplier), and T-Mobile warranties are usually rubbish from my experience.
Well you won't lose anything by trying. Get in touch and bust their balls so you can get your digitizer changed. It's a hardware fault, not yours. I was treating mine very very well and still it broke after 9 months of use.
Get them to change it, it's not your fault they use crap material to make them.
from what you've said, Id say its maybe more likely to be a trackball issue, which probably doesn't make much of a difference to you, but might be slightly easier to fix
CyberWalrus said:
from what you've said, Id say its maybe more likely to be a trackball issue, which probably doesn't make much of a difference to you, but might be slightly easier to fix
Click to expand...
Click to collapse
He cannot type a message because letters type themselves in, it's clearly a digitizer problem, not a trackball issue i'm afraid.
Reflashed stock T-Mobile ROM this morning - hopefully I can get to my local T-Mobile shop at lunchtime to get them to fix it. Thanks for all your help.
and then I returned. T-Mobile said there was a long processing time for repairs at the moment, and they had no loan phones I could use whilst mine was away. Did say I could upgrade early though which was nice. Spent my lunch hour trying out several new phones (including a couple of nokias, sorry). Came back with a Motorola Defy, and a still broken Hero.
My atrix seems to have a problem with the touch screen on the top portion of the phone when I'm in portrait mode. For example, when I go into settings, I can't seem to click on wireless network settings.
I thought it may have been a problem with an app I had installed, so I turned on advanced task killer, but I couldn't click on kill all running apps since it's in that non functioning top portion of my screen. Lol
Now I'm here on the xda app and I couldnt click on the top portion to go to my favorite threads.
Obviously I've already done a power cycle a couple times. Sometimes it fixes it, but it doesn't fix it for long as the problem seems to randomly come back...
I'm considering doing a factory reset, but I'm rooted with designgears aroot script. I already thawed all the apps I've froze. Would it be OK to factory reset from there?
If anyone has any suggestions aside from doing a factory reset, it will be very much appreciated!
Sent from my MB860 using XDA Premium App
Ok, so factory reset did not work... I'm trying to flash DG's retail SBF and see if that does the trick now
F_L_Abs said:
Ok, so factory reset did not work... I'm trying to flash DG's retail SBF and see if that does the trick now
Click to expand...
Click to collapse
Same thing here. Sometimes the widgets i have at the top of the screen won't respond when touched. Also my screen shifts back and forth on its own in portrait mode, kind of jiggles like the phone is being shaken. I unrooted, did a factory reset and still no joy. I'm going to flash the retail SBF tonight and see if that clears it up. If not back AT&T for a replacement or the HTC Inspire. (I'm still in my 30 day window)
I have the same problem.. I have done a hard reset, but it doesn't seem to fix it
I will try to flash DG's retail SBF today.
flashing the device didn't fix the issue
I ended up getting mine exchanged. Its strange that it only started to happen randomly.
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Might want to double check and post in this thread: https://supportforums.motorola.com/message/362154/
Thanks, Reuben. I'm sorry to see that people are having this problem. I have the same problem but from the bottom of my touch screen. We've identified that when this happens, it's because the Internal SD was partitioned. Not sure what's causing the issue with the top of the screen for users though.
I sure hope a fix is rolled out. Many people have imported their Atrix's and it's hell trying to exchange it. I'd rather be able to just fix it!
This happened to my first atrix: bought the day after realease, problem developed withing 36 hours, I'd say.
At the time, I didn't think much of the issue (though it was simply unacceptable) and discounted mine as an inevitable lemon. Obviously, when I took it back (literally within 3 days of release) nobody had had this problem yet and the sales rep was baffled. Got an exchange and all is well now.
I believe it has something to do with a defective fingerprint reader that mucking with the screen, but I could be wrong.
Ultimately, my phone is fine now, haven't had a problem since the exchange. I would actually argue against it being a developing problem and, while it may take a couple days to manifest, more so an out of the box defect.
I'm glad I found this and it's not just me! I've had this phone a little over a week and it WAS running awesome but now not so much. I have more of the ghost finger or studder I've heard about. I found most of the issues texting and emailing or anything with typing. The rest of the time it works fine. Just really hard to respond quickly by any means.
It was running fine stock, then I rooted and it continued to run fine. Then over the last few days it's been a headache. I removed the root, still there, factory default, still there. It was even happening when I was trying to log into motoblur at the very beginning.
I'm going with a hardware issue and taking it in for replacement tomorrow.
Thanks.
It seems like you'll have to replace it, brother. No fix found yet.
Damn! I knew I should have returned it during my 30days... I was really under the impression that it was just something I did coz I didn't notice it when I first got it and went ahead and rooted it... tried almost everything too like everybody did but no luck
Do you think I'll still be able to exchange it? I got it like 2 months ago
Replaced mine yesterday and it is running great. The guy at AT&t said he has seen a few doing this.
Did you have to call the warranty service also or were you able to exhange it at the store coz in my case I had to call the warranty service and they're sending me a replacement in the mail with the prepaid packaging to send to my old one back
I just went in, he opened a new one swaped my sim card and I was off. Gave me a new receipt and done.
Sent from my MB860 using Tapatalk
Hello. i've been having this problem in my atrix for about a month now. it seems to be hardware related but im outside USA. i could send it in with my gf to get it exchanged but i bought it on ebay.
should i contact motorolla for warranty or go to att to get it replaced?
(please provide a # or website for motorolla warranty if you know it)
I have same problem, hapened after 2 months of use, the top portion of the screen doesnt work, if im in portrait i cant scroll down the notification bar, only in landscape. And when in landscape i cant type the letter Q.
Really annoying, but i have to wait until september when i came back to USA.
Motorola Brazil dont honor the warranty from a Usa Atrix.
For everyone thats experiencing this Screen Issue with the Atrix, SGS Touchscreen Booster inthe Market Place will fix the issue. I have returned one Atrix already, and was close to throwing this one in the garbage. It makes me mad that Motorola has this issue and are not pushing a Software Fix. Can't wait until I can get Cyanogen on this beast!
**Update Sent my phone in to get repaired, they replaced the screen and reflashed it. Came back with the exact same issue. Very Frustrated!
My motorola atrix is a problem with the touch after I managed to release "root", you have to play lower down the keys to be hit from above, in addition to the menu buttons do not work, but half of it straight up works best, does anyone have any solution?
Perhaps a better bios reset, or a full format! hardware will be? or software?
Somebody help!
A have the same problem - http://www.youtube.com/watch?v=9MYOoTPW_wQ
Any idea's how fix it?
Did replacement of touch screen will help?
I tried to:
- flash original firmware
http://4pda.ru/forum/index.php?showtopic=255458
- reconnect touch connector
http://www.youtube.com/watch?v=grqz-3LdIEk
- fix pds
http://forum.xda-developers.com/showthread.php?t=1131649
The same problems:
http://www.youtube.com/watch?v=Z56BSYFh3BE
http://www.youtube.com/watch?v=d_PjVSEcHEo
---------- Post added at 03:26 PM ---------- Previous post was at 02:42 PM ----------
Any one know, where is ATRIX touch controller?
Guyz,
I recently lost my samsung guru on my way to office and then I had to switch back the old galaxy i7500 lying around for months. It was still alive and had recently been services(the touchscreen) by the authorized service centre.
I am comfortable with recovery/rom and before sending it to service I had galaxo 1.6(the latest stable back then) on my phone. I even had some(3 to be exact) nandroid backups on my phone. After it returned from the service centre it started acting strange. Now the problem begins.
It looks & works completely fine until I call somebody. Then something just starts running in the background, random keypresses, some random application starts, and I see the volume bar all the time as some continuous volume up command is given, I presume. It just goes on like this during the entire call and even a few seconds after the call. Another problem is it silents my phone every time someone calls me, so no matter what I set in the settings I never ever hear a ring when someone calls me, even the vibration gets off.
Solutions I tried: Obviously I tried formatting the storage(it doesn't have any external storage). Flashing the ROM, changing the ROM, drakaz 2.1, recovery 6.6 etc. Nothing helped, I even tried(with some workaround) and got the old nandroid backup restored . .. but to no avail. I have currently Kaspersky installed on my phone but even it can not detect anything. I have not given odin a try yet as I am on Mac and currently not very comfortable with heimdall.
I must thank you for reading this long post of mine & appreciate any little help any of you can offer, even some sympathy will do.
Thanks in advance,
Abhinav
It's probably not a virus if you completely reflashed your phone, unless it nestled itself in the recovery (or other partitions that don't get wiped).
Have you tried flashing a new radio? If the problem starts when calling maybe the radio is corrupt or fried or somehow busted. Also, the radio isn't affected when you switch ROMs so it would explain why reflashing/wiping/restoring backups doesn't help.
Since your phone isn't officially supported I have no idea how you would go about finding alternative radios though.
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Sounds more like an issue with the screen rather than a software issue. I'd take it back to the service center and have them take another look, it could've been improperly fixed.
Supersonic Evo 4G | MIUI | Tapatalk
Hello:
So, the bottom line up front is I need help solving a problem with my now third, new Verizon Samsung Galaxy S4--it keeps restarting on its own, at random times, but most often after I lock the screen.
To go in more depth, if you think you may know the solution: I purchased the S4 when it first came out, some time in 2013 (not sure specifically, but it was new) and it worked just fine for 13 months (1 month past the warranty of course); this was back in August, when I got the latest Android update pushed to my phone from Verizon (4.4.2). A couple of weeks later, I would occasionally get overheating warnings that would very quickly disappear (like within a few seconds), and then the device started restarting itself... I cannot predict when it will restart, it's random, but like I said above, it usually happens most right after I lock the screen by pressing the right side button once. I started looking around on the internet for a solution then, but only found a couple of videos from earlier in 2013 where people were having battery problems (Google search has been letting me down more and more as the years pass). One day while at work, I was listening to Pandora as I always have with the phone in my front pocket, as I always have. A few hours later when I got home, not having taken the phone out of my front pocket since those last few hours at work, I went to answer a text message I had received; when I unlocked the phone, the screen was black, except for a small bit of white showing through some cracks UNDER the LCD, UNDER the screen protector, INSIDE my Otterbox Defender... the phone appeared to be working still, but the screen and touch screen did not. At that point I was pretty damn irritated and tried to find answers for a week with no luck... I called Verizon, they sent me on a goose chase to Samsung, who sent me back to Verizon, who got me in a conference call with Samsung and then left the call, and then Samsung ultimately said I would need to pay for repairs to the phone... SO... I went back to Verizon who again said I would have to talk to Samsung, but instead I just settled to giving Asurion (my phone insurance through Verizon, whom I pay an extra $9 monthly) $99 as a deductible to get a replacement S4...
Two days later I receive a brand new S4... spend hours setting it up the way I had my prior one... wasting tons of my valueable time to do so and bandwidth from my Concast ISP and the data cap they've decided to give us... one week later, the phone starts restarting itself... and this one did it more often than my prior one... EVERYTHING is up to date, minus a good amount of useless bloatware apps I never use from Samsung, like "Watch On," which I ignore... but everything necessary, I update. So, I go back to Asurion, who quickly ships me a 3rd S4...
Two days later I receive that third, brand new S4... spend hours setting it up the way I had my prior one... and now, this one is also restarting itself randomly. Interestingly, when I visited family for Thanksgiving, it restarted itself over and over and over much more frequently than when I'm at my place... at my family's place, they have very poor reception, and my phone usually has to work more to try to get the signal... IDK what the deal is, but maybe that information can be helpful to y'all.
Other things to note:
1) When I check the "RAM manager" by holding down the home button and then choosing "Task Manager", the phone is always using at least 800MB of 1.77GB of RAM... even when I choose "Clear memory" and it tells me 30 something apps have been closed... it jumps right back up to 800-900MB of usage.
2) I've tried factory resets on all three phones; with the first one where the screen cracked inside, I hooked the phone up via HDMI... within a couple of days, the restarting begins.
3) With the first replacement I received, I could not sent text messages with the default messenger app... and shortly after trying, it would restart.
4) I have used the same SIM card with all three phones since the issue began, when I first got the 4.2.2 update... I do not suspect the SIM card is the problem, but I'm also not savy with the phone... I know my way around it, but I'm not in the know.
5) I thought maybe it started because of some apps I had been trying, so I had deleted them, and the problem still persists.
6) I constantly have a Pebble Bluetooth smart watch connected to the phone... I have since I got it last Spring (2014).
7) I have never rooted the S4, overclocked it, underclocked it, or modded it in anyway because I do not know how, and I was afraid of what could happen in the future with whatever ROM I did flash onto the device if Verizon tried to push an update to it... I just don't know anything about the whole process, and I'm assuming it requires a lot of know how and babysitting of the device... I just want it to work.
8) I've replaced the battery twice; it doesn't seem to be the problem.
9) I've cleared the cache through the boot manager thing gotten to by holding a combo of buttons on the device while it's rebooting... it did not help.
Edit: 10) Today while I was listening to Pandora in the car, the audio began to skip and scratch, and then it paused for a moment, and then the phone restarted itself.
11) I forgot to mention that the reboot process itself is very fast compared to a manual restart performed by me... the phone will go black, the Samsung color rings will show a second after that, the logo appears then, the screen flashes the red Verizon logo, and then the devices is ready to be used... it's less than 10 seconds.
I've been searching around on the internet for about two months now while dealing with the problem and I can't find anything useful. Does anyone here know what my issue is and how I can fix it? Is there a way to pull error logs / information from the S4 somehow to give to someone to diagnose, like DxDiags on PC? I don't know how to read that stuff myself, but I know it can be very useful... I just don't know how to find that info inside of these very locked down ****boxes we call smartphones...
I truly appreciate any help I can get--sorry I can't offer anything in return; if I can't find a solution, I'm just going to go to my backup phone from 2011 (Droid X), and I will definitely never purchase another Samsung device, especially after they blamed me as the cause of the problem without even seeing the phone...
Thanks.
The problem is with the NG6 software build, and "probably" not with your phone. Go to Settings>About Phone> and see what Baseband Version is on your phone. If the last 3 letters are NG6, that's probably the problem. There is a new OTA update (as of 12/1).....Baseband Version ending in NK1, which corrects the rebooting problem. Either install the new update, or go back to the NC5 baseband version and that should solve your problem. Both NK1 and NC5 can be rooted if you desire.