Bugged or Broken? - Droid Eris Q&A, Help & Troubleshooting

I remember see'ing a thread about an issue with the Droid Eris that causes your screen to keep moving left when charging. I also have that problem! Also, whenever I am not charging, My phone does not track the ball when i move to the left, other directions seem fine. Is there something wrong internally with the phone? Or is it some bug that can be fixed? I have tried Restarting the phone, and battery pulling. Please help me!
Btw, Im on the Stock 1.5 firmware / Flashed to MobiPCS(Hawaii)

if you're running stock take it into verizon, they will most likely swap it out. If it's rooted, revert and do the same. If it's leaked I'm not sure, theres another thread about this (dont remember the title) but no fix really. Someone suggested a factory reset and cache wipe but not sure if it helped. Like I said though, taking it into verizon and recreating the error in store will definitely help your chances.

I would take it in, though it is Flashed to Work on a Local Carrier. It might cause some problems. I also hesitated on doing the Factory reset because of the Flash. Wondering if it will affect my service.

take it in to your local phone carrier, who your using for service and see what they say for warranty repair.

its the trackball and charge your battery while the phone is off. I have the post in general. I had the same problem. If you can't replace it, fix it. I did."Open phone clean trackball and area with rubbing alcohol."

Related

Boot problem. Would appreciate any advice

I recently had a problem with my XDA 1. It started running VERY VERY slowly (kind of like a computer that was infected with 10000 spyware programs). The battery was constantly showing that it was going to shutdown but yet seemed to still operate.
I tried doing a backup to SD Card while it was on the cradle, yet after about 4 minutes of usage it would automatically soft reset - interrupting the backup.
So i thought stuff it, i don't care about the data i will just do a hard reset. Now, after doing the hard reset i can't even get it to turn on. The O2 Screen comes up and the light flashes on and off every few seconds. It does this for about 45 seconds then switches off again.
Does it sound like the mainboard is gone? Could it just be the battery? Are there any home repairs ideas? I do have a second xda i can pull apart if i must to test what is wrong with this one.
Thanks.
Adrian
boot problem
if a desktop pc were to exhibit these sort of problems then i would definitely suspect a motherboard problem. if you are still under warranty then straight back to the store is the place for you. if not then scour the forums for solutions fixes or suggestions, there are some very experienced people on here - not me -
ian
since it's still under warrenty I strongly advice to replace it or at least to get it repaired by the center ... but if you tend to feel it's a challenge for you to fix it your self, then you may do the following to eleminate the possibility of S/W problem ...
1. Flash the ROM with a new OS image. This should solve any ROM problem.
2. Make sure you didn't turn on the "Calib/Debug" option in the GSM menu of the boot loader.
BTW, was the radio part OK while having this problem ?
actually its not under warranty, i bought it off a friend when he upgraded to his XDA II. Im not sure what the radio version was, i jsut put any details in there because i couldnt boot to find out what it was at.
Can you flash the rom without having to boot it up? Are there the instructions on how to do it on this site?
Thanks.

Touch screen problem

My atrix seems to have a problem with the touch screen on the top portion of the phone when I'm in portrait mode. For example, when I go into settings, I can't seem to click on wireless network settings.
I thought it may have been a problem with an app I had installed, so I turned on advanced task killer, but I couldn't click on kill all running apps since it's in that non functioning top portion of my screen. Lol
Now I'm here on the xda app and I couldnt click on the top portion to go to my favorite threads.
Obviously I've already done a power cycle a couple times. Sometimes it fixes it, but it doesn't fix it for long as the problem seems to randomly come back...
I'm considering doing a factory reset, but I'm rooted with designgears aroot script. I already thawed all the apps I've froze. Would it be OK to factory reset from there?
If anyone has any suggestions aside from doing a factory reset, it will be very much appreciated!
Sent from my MB860 using XDA Premium App
Ok, so factory reset did not work... I'm trying to flash DG's retail SBF and see if that does the trick now
F_L_Abs said:
Ok, so factory reset did not work... I'm trying to flash DG's retail SBF and see if that does the trick now
Click to expand...
Click to collapse
Same thing here. Sometimes the widgets i have at the top of the screen won't respond when touched. Also my screen shifts back and forth on its own in portrait mode, kind of jiggles like the phone is being shaken. I unrooted, did a factory reset and still no joy. I'm going to flash the retail SBF tonight and see if that clears it up. If not back AT&T for a replacement or the HTC Inspire. (I'm still in my 30 day window)
I have the same problem.. I have done a hard reset, but it doesn't seem to fix it
I will try to flash DG's retail SBF today.
flashing the device didn't fix the issue
I ended up getting mine exchanged. Its strange that it only started to happen randomly.
Sent from my MB860 using XDA Premium App
Might want to double check and post in this thread: https://supportforums.motorola.com/message/362154/
Thanks, Reuben. I'm sorry to see that people are having this problem. I have the same problem but from the bottom of my touch screen. We've identified that when this happens, it's because the Internal SD was partitioned. Not sure what's causing the issue with the top of the screen for users though.
I sure hope a fix is rolled out. Many people have imported their Atrix's and it's hell trying to exchange it. I'd rather be able to just fix it!
This happened to my first atrix: bought the day after realease, problem developed withing 36 hours, I'd say.
At the time, I didn't think much of the issue (though it was simply unacceptable) and discounted mine as an inevitable lemon. Obviously, when I took it back (literally within 3 days of release) nobody had had this problem yet and the sales rep was baffled. Got an exchange and all is well now.
I believe it has something to do with a defective fingerprint reader that mucking with the screen, but I could be wrong.
Ultimately, my phone is fine now, haven't had a problem since the exchange. I would actually argue against it being a developing problem and, while it may take a couple days to manifest, more so an out of the box defect.
I'm glad I found this and it's not just me! I've had this phone a little over a week and it WAS running awesome but now not so much. I have more of the ghost finger or studder I've heard about. I found most of the issues texting and emailing or anything with typing. The rest of the time it works fine. Just really hard to respond quickly by any means.
It was running fine stock, then I rooted and it continued to run fine. Then over the last few days it's been a headache. I removed the root, still there, factory default, still there. It was even happening when I was trying to log into motoblur at the very beginning.
I'm going with a hardware issue and taking it in for replacement tomorrow.
Thanks.
It seems like you'll have to replace it, brother. No fix found yet.
Damn! I knew I should have returned it during my 30days... I was really under the impression that it was just something I did coz I didn't notice it when I first got it and went ahead and rooted it... tried almost everything too like everybody did but no luck
Do you think I'll still be able to exchange it? I got it like 2 months ago
Replaced mine yesterday and it is running great. The guy at AT&t said he has seen a few doing this.
Did you have to call the warranty service also or were you able to exhange it at the store coz in my case I had to call the warranty service and they're sending me a replacement in the mail with the prepaid packaging to send to my old one back
I just went in, he opened a new one swaped my sim card and I was off. Gave me a new receipt and done.
Sent from my MB860 using Tapatalk
Hello. i've been having this problem in my atrix for about a month now. it seems to be hardware related but im outside USA. i could send it in with my gf to get it exchanged but i bought it on ebay.
should i contact motorolla for warranty or go to att to get it replaced?
(please provide a # or website for motorolla warranty if you know it)
I have same problem, hapened after 2 months of use, the top portion of the screen doesnt work, if im in portrait i cant scroll down the notification bar, only in landscape. And when in landscape i cant type the letter Q.
Really annoying, but i have to wait until september when i came back to USA.
Motorola Brazil dont honor the warranty from a Usa Atrix.
For everyone thats experiencing this Screen Issue with the Atrix, SGS Touchscreen Booster inthe Market Place will fix the issue. I have returned one Atrix already, and was close to throwing this one in the garbage. It makes me mad that Motorola has this issue and are not pushing a Software Fix. Can't wait until I can get Cyanogen on this beast!
**Update Sent my phone in to get repaired, they replaced the screen and reflashed it. Came back with the exact same issue. Very Frustrated!
My motorola atrix is a problem with the touch after I managed to release "root", you have to play lower down the keys to be hit from above, in addition to the menu buttons do not work, but half of it straight up works best, does anyone have any solution?
Perhaps a better bios reset, or a full format! hardware will be? or software?
Somebody help!
A have the same problem - http://www.youtube.com/watch?v=9MYOoTPW_wQ
Any idea's how fix it?
Did replacement of touch screen will help?
I tried to:
- flash original firmware
http://4pda.ru/forum/index.php?showtopic=255458
- reconnect touch connector
http://www.youtube.com/watch?v=grqz-3LdIEk
- fix pds
http://forum.xda-developers.com/showthread.php?t=1131649
The same problems:
http://www.youtube.com/watch?v=Z56BSYFh3BE
http://www.youtube.com/watch?v=d_PjVSEcHEo
---------- Post added at 03:26 PM ---------- Previous post was at 02:42 PM ----------
Any one know, where is ATRIX touch controller?

[Q] com.android.phone Force closes. from Stock to MIUI

Hello folks of XDA,
I came here because I have not heard any response on the MIUI forums and UI guess is because the community over there is not as big.
Anywayas, I flashed 1.8.5 MIUI, and I suddenly could not see the screen after I dialed a phone number. Then I also noticed that I could not see the answer screen when someone called me.
Everything else worked like a charm, so I thought to myself, well, maybe I have not been back on JFD for a while, so I went ahead and restored the phone back to stock, follow even the MIUI procedure for the massive JFD restore, and it does not matter.... Any Rom from stock to MIUI or CM7.1 all give me the same problem or an app force close, of phone freeze. I can hear the person on the other side if I call, but there is no human way I can answer the phone.
I believe the phone.apk might be the problem, but after trying to do all kinds of factory reset and format, I am still in the same place.
So my first question is, is there a way to fully format the phone and put it with stock apps. Like out of the box? using CWM gives you the option to format the mount points, but I am afraid to format everything and then have a true bricked phone.
Any comments suggestions, questions, please let me know. I been working on this for 2 days now with no avail.
Bump. I have no phone, so it is very frustrating
So I called tech support and see if they had any idea of what could it be. in the end I am back on stock, so what more harm can I do to it right? Well the tech said something that really leave me thinking. He said that the proximity sensor could be damaged. Now that makes a lot of sense, in the end the phone is already somewhat old and I have had my mishaps dropping it from time to time, but luckly no scuffs on it. What do you guys think?
This though is gonna mean that I have to go get me a new phone today ....

[Q] Unique issues; screen unresponsive, random reboots, freezing

Soo I have a Galaxy S II I9100. And it was great until something happened. Lord knows what happened to it. But I was running the latest version of Sensation ROM (1.6) smoothly. Then yesterday all of the sudden my phone kinda stops working more or less. The screen became unresponsive at times, the screen would activate on its own and then I would not be able to use it. After taking the battery out and restarting it things were OK for about 5 minutes.
Then after trying to open any sort of applications the Voice Command app would start and I wouldn't be able to exit out of it. After mashing the home button I could get out of it and then trying to open anything would result in a black screen (status bar active at top). So I figured maybe something went wrong with the software. I happened to have an update .zip of Sensation from 1.5 to 1.6, so I reflashed. This did not really help out. Even plugging in the USB cable was a 50/50 chance, Windows would tell me that the device is seemingly defective and sometimes it would work. But then trying to open USB Mass Storage was a big headache as well.
So I let it sit the night and then this morning I used Odin to flash a stock kernel. This seemed to help out somewhat, it made the system more stable and usable for a little bit. In the meantime I went to the so called "Samsung Cell Phone Service Center" in my city which turned out to be some repair shop for iPhones (go figure). After elaborately explaining my problems they said "must be a software issue". Which it is't. Anyways in the meantime I called Samsung America for direction, after talking to 3 different CS reps they referred me to call Samsung UK because that's where the phone was manufactured.
After that I did a factory reset and that made the issues even worse.
So I'm at a cross roads. I am probably going to be putting a call into Samsung UK tomorrow to try and figure something out.
Do a FULL wipe in CWM and then flash a stock rom. See if that helps. If not, then it's a hardware problem.
I had done that and then flashed a stock ROM which removed CWM, root, and the Sensation ROM. While that seemed to have helped, it would still randomly reboot (fewer than now) and the same issues persisted but less frequently. In the SGS2 stock recovery mode I did factory reset and wiped all data and cache and the problems are back and more frequent. I did take the phone to the beach but it was in a bag wrapped in a shirt..
could that have somehow caused this issue with the hardware?
I'm thinking that this is a hardware issue.
Yes, I think it is. One thing that comes to mind, did your modem change when flashing different roms? If not try a different modem. Otherwise it's really a hardware problem.

[Q] After hitting ground, everything but data works. actions?

As I was cycling, my htc rezound fell on the pavement. The battery popped out.
There are few scratches but no visible damage.
I start the phone and it's fine as long as I don't use data. Once I use data, the phone uses "1" may be it's ev-do. speedtest shows 129 kbps down rate. If i download something big, the phone restarts.
I tried flashing and installing a leaked ICS. that didn't solve the problem.
I would think that the damage was because of the physical shock of hitting the ground (nothing broke). so is there a way to diagnose it? to check if 4g is still working? is there anyway to fix this?
If its still under warranty I would take it back and get a replacement. Chances are dropping it is not covered under warranty, but if the device doesn't show any signs of a hard landing you'll probably be fine. Just tell them data stopped working on your phone for some reason.
good call, i completely forgot that i can go to verizon.
i was going to send it to HTC. i have to pay for shipping there. and the repair might be expensive (from what i read) if not under warranty.
eh, now i just have to get it into stock shape (i was running ICS)
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Just to let you know,
I put on a leaked version of android 4.0.3 and brought it to verizon.
they didn't notice the difference. they played with it for 2 hours. they tried changing the sim-card and did a factory reset at the very end.
the girl that was working with me told me that it's probably a problem because i did "clear data" (not even factory reset). I was listening to all of that without saying anything
got a replacement. it works fine and i'm happy.
thanks for the tips

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