Google play - Galaxy S II Q&A, Help & Troubleshooting

Every version i use of google play store i get an error "server error"
Anyone else is having the same.problem ? Any solution !
Sent from my GT-I9100 using xda premium

lummujaj said:
Every version i use of google play store i get an error "server error"
Anyone else is having the same.problem ? Any solution !
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
Maybe it is related to Play. You can try uninstall market updates. Manage apps> All> Market> Uninstall Updates.

I am getting the same thing here, I did uninstall updates, went back to "Market" instead of "Google Play Store" and it's still giving "Server Error"... I don't think it's a phone thing... I think it's really a server error in the market server. But You can still install apps using the web site of Google play store.

I have the same problem. Did anyone got it back after this error message. I'm still stuck with the same error so far.

Same thing happened to me...
I'm really frustrated by this. I think it's from the server side. But, when I tried Google Play using a different phone, I can access the store. So does that mean my phone is the one that is experiencing the problem? I don't think resetting my phone will solve the problem...

Google play works... I just checked it...
Droid x2
Cyanogenmod

The problem still there !
Sent from my GT-I9100 using xda premium

did u guys clear the data and cache??

Giving up all hope...
muralicoolsam said:
did u guys clear the data and cache??
Click to expand...
Click to collapse
I have tried clearing the cache and data, still the same thing. I even tried uninstalling the play store. Then, attempt to use the built-in market app to install a fresh Google play store, which ends miserably... It still shows the "server error" message after opening it. In the end, I'm stuck with "market" instead of "Google play store".
Refusing to give up, I search for a google play store apk to manually update the market app. Unfortunately, it still shows the "server error" message. I started to give up hope on fixing the play store. :'-(

Hi all,
I fixed problem but you need to have rooted phone and install MarketEnabler app, here is a Google Play Server Error quick FIX http://viewoneworld.wordpress.com/2012/03/24/google-play-server-error-quick-fix - my blog post about it.
Its problem with some regional/provider specific markets/plays so you just need to fool it that you are from other region/provider...
Let me know if you have any problem with this fix...

Cannot root...
I've tried to root, and again, it failed. I've read that my current kernel version cannot be rooted without replacing it first with an older kernel (which I'm afraid to do so... I don't want to turn my phone into an expensive brick). Kernel replacing is just too advanced for me.
Thanks anyway for your suggestion. I appreciate your effort.

haji7 said:
I have tried clearing the cache and data, still the same thing. I even tried uninstalling the play store. Then, attempt to use the built-in market app to install a fresh Google play store, which ends miserably... It still shows the "server error" message after opening it. In the end, I'm stuck with "market" instead of "Google play store".
Refusing to give up, I search for a google play store apk to manually update the market app. Unfortunately, it still shows the "server error" message. I started to give up hope on fixing the play store. :'-(
Click to expand...
Click to collapse
I feel your pain, my galaxy tab 10.1 is doing the same thing. I don't know what else I can do.
---------- Post added at 01:04 PM ---------- Previous post was at 12:58 PM ----------
bojancincur said:
Hi all,
I fixed problem but you need to have rooted phone and install MarketEnabler app, here is a Google Play Server Error quick FIX wp.me/pHVnr-9 - my blog post about it.
Its problem with some regional/provider specific markets/plays so you just need to fool it that you are from other region/provider...
Let me know if you have any problem with this fix...
Click to expand...
Click to collapse
what is the exact website or blog that you are indicating? anyhow, I installed that in my galaxy tab 10.1 but still the same. I did the enable paid apps, and restore market but still no luck.
thanks for your reply!

google play server error
Thanks for sharing that. I was hoping wether there would be any other solution than rooting. i mean would google fix the problem? or is there an app which does not require root?
once again thanx

antzlisoul said:
I feel your pain, my galaxy tab 10.1 is doing the same thing. I don't know what else I can do.
---------- Post added at 01:04 PM ---------- Previous post was at 12:58 PM ----------
what is the exact website or blog that you are indicating? anyhow, I installed that in my galaxy tab 10.1 but still the same. I did the enable paid apps, and restore market but still no luck.
thanks for your reply!
Click to expand...
Click to collapse
Nere is blog post http://viewoneworld.wordpress.com/2012/03/24/google-play-server-error-quick-fix
I'm researching vpn solution, that will not require rooting...

bojancincur said:
Nere is blog post http://viewoneworld.wordpress.com/2012/03/24/google-play-server-error-quick-fix
I'm researching vpn solution, that will not require rooting...
Click to expand...
Click to collapse
Thanks for the post but I don't believe that was the problem because Google decided to fix my account on its own. Meaning, they had the problem on the server side (I assume)

I updated my post with US VPN solution that works even if device is not rooted http://viewoneworld.wordpress.com/2012/03/24/google-play-server-error-quick-fix check it out!

I added permanent fix solution for #GooglePlay server error on my blog post http://viewoneworld.wordpress.com/2012/03/24/google-play-server-error-quick-fix/

bojancincur said:
I added permanent fix solution for #GooglePlay server error on my blog post http://viewoneworld.wordpress.com/2012/03/24/google-play-server-error-quick-fix/
Click to expand...
Click to collapse
Doesnt work!

Related

[Q] Google thinks I bought an app when I didn't, won't let me buy it

tl;dr I installed an apk that you normally have to buy (with the developers permission), and now I want to buy the app, but the market says I purchased it and gives me an error when I try.
Detailed version:
So I was chosen to beta test the boot manager application by the developers. They sent me a download link to an apk that I installed on my phone (nexus one).
The developers stopped updating the app through the link they gave me, and they only update the market apk now. I felt that I should purchase the app, to support the developers and gain the new features. I tried to purchase the app, but in the market it already says "purchased" instead of "buy". When I try to buy it, it gives me an error.
I have since uninstalled the app completely, and still no luck.
I cleared the market cache and data, and even tried using the browser market to install it remotely. It even says purchased on the web.
It's possible titanium backup attached the app to the market through market doctor, but even after i uninstalled it it still had this issue.
I'm not sure if it matters, but the app checks with the market to see what your registered email is, and then checks the developers server to see if that email is licensed before using the app. Since I didn't buy it from the market, they just added my email to the list.
What can I do about this?
Re-install the apk file they gave you, then uninstall it through the market.
Just tried that, after it was uninstalled everything appeared the same, and gave me the same errors.
I just got off the phone with a "market specialist." She said that I tried to purchase the app, but something went wrong and "the phone doesn't know where to get the app from." She handed the issue over to a more specialized department who will try and fix the problem and either get back to me for more information, or fix the problem within 24 hours. I was extremely impressed with how they handled the issue.
To anyone having this problem in the future, go to this page, scroll down, and fill out your info under "talk to a specialist" and let them know what your problem is. They did ask if I was using a custom ROM (which I am) and they said that custom ROM's can sometimes interfere with the market, but I highly doubt this is the case.
And an email they sent me:
Hi Josh,
Thank you for contacting Google. It was a pleasure getting to speak with
you today. As promised, I've forwarded your case to a specialist to begin
working to resolve your issue as soon as possible.
In the meantime, if you come across any other information that you would
like to pass along, please feel free to reply to this email. Your
responses will automatically go to the specialist working on your case.
Thanks again for your patience and understanding. Have a great day.
Regards,
Tracee
The Android Market Team
Click to expand...
Click to collapse
You could try detaching it from the market using Titanium Backup.
was this ever resolved?
I too have this problem, but I have apps that I purchased, or got free from Amazon.com's App Store, and now that google has this massive .10¢ sale of over 10k (supposedly?) apps I want to rebuy the same apps from google (who updates much faster than Amazon).
I'm going to try to detach, hopefully it works.
If not hopefully we can figure this out as I'm sure this is an issue that afflicts many of you too.
just a follow up, and no the issue is still persistent for me as well
Android Market Support said:
Just to let you know- the issue appears to be isolated to users with
rooted
devices. A few users saw the issue clear up after resetting their devices
to factory settings. In some cases, this required manufacturer support
because a regular reset did not completely restore the device.
However, we're investigating solutions that will not require a reset. In
the meantime, let me know if you have any questions or if your situation
changes.
Best,
Ryne
The Android Market Team
Click to expand...
Click to collapse
I have the same problem with an app I purchased from Amazon App Store but want to repurchase from Google Market.
I tried detaching it from the market using Titanium Backup but that did not help.
Anyone have a solution?
---------- Post added at 11:20 PM ---------- Previous post was at 11:03 PM ----------
I tried the instructions at this thread, but they did not work.
Try purchasing it from the web market.
Sent from my GT-I9000 using Tapatalk
Or one sure way that worked for me is to downgrade the market app to v2, even if the app says purchased, it still gave me the checkout page.
Sent from my GT-I9000 using Tapatalk
I had the same problem with the web interface, but downgrading to market 2 worked. Thanks.
Sent from my GT-I9100 using xda premium
s1m4an said:
Or one sure way that worked for me is to downgrade the market app to v2, even if the app says purchased, it still gave me the checkout page.
Sent from my GT-I9000 using Tapatalk
Click to expand...
Click to collapse
How do I downgrade my Market to v2 to fix the same problem others are having....?
i download marketv2.3.6.apk then install it.
but not work
market require google account all time
Have you tried wiping cache ?
androidbliss said:
How do I downgrade my Market to v2 to fix the same problem others are having....?
Click to expand...
Click to collapse
myrobot007 said:
i download marketv2.3.6.apk then install it.
but not work
market require google account all time
Click to expand...
Click to collapse
See here: http://forum.xda-developers.com/showpost.php?p=19085789&postcount=14.
Still not finding a solution I simply logged into another Gmail account I own, and purchased it from there.
Now when there's an update to one of the secondary accounts apps I get a download refused message until I switch accounts.
It's not too much of a hassle, but it's not convenient either. :/
Sent from my SGH-T959 using xda premium

[Q] Google Play "Missing Apps" Issue

Hello,
My problem is identical to the one show here:
http://forum.xda-developers.com/showthread.php?t=1377514
Basically, when you go to "My Apps" in google play, it just says "Applications and Games owned by this account will appear here."
I am unable to download previously purchased apps.
I have tried ALL the solutions on that thread to no avail.
It happened after I upgraded my Rom to a newer version (hydrogenics 23/03 to 25/03) but I doubt it is ROM related, since flashing back to the backup of my 23/03 rom does not resolve the problem.
My Google Play app is on the latest version (3.5.15) which is supposed to solve this issue.
I am really desperate and at a loss. Anyone can help?
Link them from titanium backup market doctor
Sent from my GT-I9100 using Tapatalk 2 Beta-4
I have tried that. Does not help
Have that problem to, google play only shows the installed apps you bought and not the not yet installed ones. Type the name of the app in the market search bar and you can download and install it and then it shows up in the installed apps list.
At least for me it worked
gee2012 said:
Have that problem to, google play only shows the installed apps you bought and not the not yet installed ones. Type the name of the app in the market search bar and you can download and install it and then it shows up in the installed apps list.
At least for me it worked
Click to expand...
Click to collapse
Nope, I can't even install apps that I had previously purchased. Sigh.
Jeremy said:
Nope, I can't even install apps that I had previously purchased. Sigh.
Click to expand...
Click to collapse
After market doctor try installing an app and rebooting
sahibunlimited said:
After market doctor try installing an app and rebooting
Click to expand...
Click to collapse
Nope doesnt work
Jeremy said:
Nope doesnt work
Click to expand...
Click to collapse
Can`t you search for an free or bought app in the google play searchbar and download/install it?
gee2012 said:
Can`t you search for an free or bought app in the google play searchbar and download/install it?
Click to expand...
Click to collapse
The thing is, the purchased app doesn't even say "purchased". It just states the price like I have never purchased it at all.
Then when I try to "purchase" it again, it gives me a 403 error.
When I override it with the old Android market (2.3.6) it works fine.
Do note that even with Google Play in the Browser the same problem persists (Purchased apps are not shown as purchased, but purchase history is seen in Google Wallet, trying to purchase them again gives me an error, similar to what happens in the phone). Seems to be a problem on Google's end but I don't know why. I have emailed them but they have yet to reply.
Jeremy said:
The thing is, the purchased app doesn't even say "purchased". It just states the price like I have never purchased it at all.
Then when I try to "purchase" it again, it gives me a 403 error.
When I override it with the old Android market (2.3.6) it works fine.
Do note that even with Google Play in the Browser the same problem persists (Purchased apps are not shown as purchased, but purchase history is seen in Google Wallet, trying to purchase them again gives me an error, similar to what happens in the phone). Seems to be a problem on Google's end but I don't know why. I have emailed them but they have yet to reply.
Click to expand...
Click to collapse
Try clearing the data in google play in settings, apps, all. Load google play and close after it has loaded it and open it again. Your apps should now be visible
gee2012 said:
Try clearing the data in google play in settings, apps, all. Load google play and close after it has loaded it and open it again. Your apps should now be visible
Click to expand...
Click to collapse
Haha that's the first thing I tried. Like I said, weird thing is, even on the browser on my computer the issue persists with the purchased apps, let alone the "My Apps" list.
It's so frustrating I'm about to smash the darn thing
Help
Sent from my GT-I9100 using xda premium
Jeremy said:
It happened after I upgraded my Rom to a newer version (hydrogenics 23/03 to 25/03) but I doubt it is ROM related, since flashing back to the backup of my 23/03 rom does not resolve the problem.
Click to expand...
Click to collapse
I think it is ROM related. Paradoxxx (Hydrogenics' dev) was aware of it anyway.
I had this problem on his 29/03 version, did a full wipe (wipe data/wipe cache/dalvik/format system) and installed the 31/03 version, all was fine.

403 error while installing app from google play

Hello friends,
I have installed 2 apps from market. Root explorer(file manager) & Tapatalk forum app. I have purchased both of them. I got notification for updation for both app but when i tried to update I got 403 error. So I uninstalled them and again tried to install but every time same 403 error comes. "app could not be downloaded due to an error (403)" I m getting this message. If someone is having any way to solve this problem then let be kind enough to explain me.
Thanks
Sent from my GT-I9100 using XDA
chokhu1585 said:
Hello friends,
I have installed 2 apps from market. Root explorer(file manager) & Tapatalk forum app. I have purchased both of them. I got notification for updation for both app but when i tried to update I got 403 error. So I uninstalled them and again tried to install but every time same 403 error comes. "app could not be downloaded due to an error (403)" I m getting this message. If someone is having any way to solve this problem then let be kind enough to explain me.
Thanks
Sent from my GT-I9100 using XDA
Click to expand...
Click to collapse
go to running app and force close google play then run it again and it will work
chokhu1585 said:
Hello friends,
I have installed 2 apps from market. Root explorer(file manager) & Tapatalk forum app. I have purchased both of them. I got notification for updation for both app but when i tried to update I got 403 error. So I uninstalled them and again tried to install but every time same 403 error comes. "app could not be downloaded due to an error (403)" I m getting this message. If someone is having any way to solve this problem then let be kind enough to explain me.
Thanks
Sent from my GT-I9100 using XDA
Click to expand...
Click to collapse
Try to clean cache an data from google play into aplications.
chokhu1585 said:
Hello friends,
I have installed 2 apps from market. Root explorer(file manager) & Tapatalk forum app. I have purchased both of them. I got notification for updation for both app but when i tried to update I got 403 error. So I uninstalled them and again tried to install but every time same 403 error comes. "app could not be downloaded due to an error (403)" I m getting this message. If someone is having any way to solve this problem then let be kind enough to explain me.
Thanks
Sent from my GT-I9100 using XDA
Click to expand...
Click to collapse
Wiping cache wont work. Closing the app wont work. You need to remove the google account from settings>account and sync. Then just open google play and it will ask you to login. Just login and you wont face the error ever again.
Sent from my GT-I9100 using Tapatalk 2 Beta-4
kryptoner said:
Wiping cache wont work. Closing the app wont work. You need to remove the google account from settings>account and sync. Then just open google play and it will ask you to login. Just login and you wont face the error ever again.
Sent from my GT-I9100 using Tapatalk 2 Beta-4
Click to expand...
Click to collapse
Tried to remove the account. It is saying that account is used by some app and cant be removed. I have to do factory reset to remove account. I dont want to do that. Any other way?
One more thing I want to ask. When I tried to remove account it also say that removing account will remove all contacts, messages and other data from phone. Is it true?
Sent from my GT-I9100 using XDA
hello.
i have the same problem for more than week!!!! it's really annoying. i can't download or update purchased apps. i tried everything i found - clear data, clear cache, remove market update, even REFLASH rom, but with no luck. still 403 error!
hope somebody knows how to fix that
(i have a htc wildfire s)
what rom are you using?
port cyanogenmod 7.2
http://forum.xda-developers.com/showthread.php?t=1226765
toinktoink said:
what rom are you using?
Click to expand...
Click to collapse
I am on stock samsung rom XWKL1
Sent from my GT-I9100 using XDA
There are many people with this problem. Doesn't matter what rom,or phone they are using.
Sent from my Wildfire S using Tapatalk
403 error
same problem here with 403 error
revert back to an older market
this worked for me before
aouni_tahech said:
revert back to an older market
this worked for me before
Click to expand...
Click to collapse
But not for me
Sent from my Wildfire S using Tapatalk
even more strange, in my library it returns to me i've got 2 apps purchased. I never purchased any app as I do not own a creditcard. However trying to install either of returns err por 403
Hope this helps
Checked the net - there are LOADS of people having this issue, regardless of ROM being used - it seems to be something with Google Play itself. I saw a few different solutions being offered but none of them were being reported as being a definitive fix.
For me, it started with newly installed apps I had just paid for not showing up on the device - no icon, no entry to create a shortcut with the shell (in my case ADW Pro on ICS 4.0.4 stock, deodexed, rooted VZW Nexus). Strangely enough, when you went to the entry in Play, it showed as installed and you could actually open it from there. I got around this by creating an ADW launcher action - the entry for the actions DID show for the program.... go figure?
I tried clearing the cache and data on Play and rebooting. All that got me was no apps at all showing on the installed section for awhile until it updated. Then I was able to update one app, but still had the sam trouble with the original update that was causing the 403 errors.
Don't think there's any solution out there that truly works for anyone. We're going to have to let Google fix this one, but we should let them know - I already posted one bug report; the more of us that do so will put the isue on the front burner.
chokhu1585 said:
Tried to remove the account. It is saying that account is used by some app and cant be removed. I have to do factory reset to remove account. I dont want to do that. Any other way?
One more thing I want to ask. When I tried to remove account it also say that removing account will remove all contacts, messages and other data from phone. Is it true?
Sent from my GT-I9100 using XDA
Click to expand...
Click to collapse
If you do a factory reset, all the data will be deleted. However if you remove the google account, the contacts synced with your google account will be shown again in the contacts list once you add the account again.
Faktory reset isn't the right way. I already did it.
Sent from my Wildfire S using Tapatalk
What worked for me
Ok so after racking my brain with this issue I found the app I was trying to install / update (which was swiftkey x in this case) was purchased under my other email i used when Google Play was Android Market. So what I did was open up Google Play and for my HTC EVO 4G hit the menu button which allowed me to choose an alternate Google account. I originally purchased and installed my Swiftkey X on a different account than my Google Play was currently on. I picked the account I originally purchased Swiftkey X on, then did a search in which stated purchased, hit update and WAAAAAAAAAAAAA LAAAAAAAAAA!! no more error (403). Hope this helps. Seems like for purchased apps and maybe others Google will look to see which original account you installed it under. So if you were like me and started with one email account and changed it for one reason or another you will have to use whatever account the application was installed under in Google Play / Android Market for updates.
[side note] If you do not see your Google Account listed under Google Play account options. Ensure you have your phone setup for Syncing that particular Gmail account or else you will have to set that up first before proceeding.
- - -
e s k i ... [insert cool flashy logo / avi here]
eskimones said:
So if you were like me and started with one email account and changed it for one reason or another ...
Click to expand...
Click to collapse
nah... sorry, but I'm using my account for years now... never changed it in any way.
BTW, is this a form of copy protection? Does it happen on unrootet phones with original software, or only with rooted special deliveries like MIUI, Cyanogen mod... etc.?!
guys CMIIW error 403 is a problem with proxy my sugestions is try restore the old default apn and clear the proxy in setting save and reboot hope it will work

Google Market/Play error 921

How do I fix my market so I can download again?
Sent from my ADR6425LVW using xda premium
From what I gathered while researching this error when I had it, it goes away on it's own.
I tried clearing cache and data as well as rebooting, I couldn't download then about 10-20mins later I tried and it was working.
winston856 said:
From what I gathered while researching this error when I had it, it goes away on it's own.
I tried clearing cache and data as well as rebooting, I couldn't download then about 10-20mins later I tried and it was working.
Click to expand...
Click to collapse
Its been going on for 2 days so far.
mines has been doing that also... Weird
Mine did it tonight when I had a lot of updates. I cleared it's data and it cleared up.
Via Rezound using XDA Premium
Even though this is a Rezound forum, I have this happening on my Galaxy Nexus CDMA as well as my HP Touchpad running CM9
Both give me the 921 error, so it's not my phone since the TP is doing it. Probably a Google problem. Most of the time these things cure themselves.
Found this tread when I was searching for a answer.
I have the same problem (error 921) and I have a arc S.
It can't be the phone.
I've had issues with the market this morning as well. Had to try & dl the same app 3-5 times in a row before it finally worked. Not saying that I haven't been able to dl, it just is more hectic to do so right now.
HD2 user here and having the same issues on typhoon cm7.2
this is a market error not based off our phones or roms. but what seems to work for me is to clear "google play store" data and clear "Google services framework" data. reboot. then go back into market and wait. a min then try to download again.
Just tried it with 3 different accounts, 3 different phones, and tried them all with the web interface.. all not working. Lame..
I fixed my issue by reflashing my rom and being careful what I restored with Titanium Backup. I think there was app or some setting that was off for me. I did the whole clearing data thing and it never worked for me.
Sent from my ADR6425LVW using xda premium
synisterwolf said:
this is a market error not based off our phones or roms. but what seems to work for me is to clear "google play store" data and clear "Google services framework" data. reboot. then go back into market and wait. a min then try to download again.
Click to expand...
Click to collapse
This fixed my error 921. I have a NS4G and just flashed CM9, but all good now.
synisterwolf said:
this is a market error not based off our phones or roms. but what seems to work for me is to clear "google play store" data and clear "Google services framework" data. reboot. then go back into market and wait. a min then try to download again.
Click to expand...
Click to collapse
follow this,it's fine.tks
X-dude said:
mines has been doing that also... Weird
Click to expand...
Click to collapse
What's really weird is saying "mines" instead of mine.
My account started having similar problems last night, and are continuing. Problems with the website and mobile apps.
I filed a support ticket, got a canned response that they received it and would reply "shortly."
Update: Just got off the phone with Google support. They couldn't resolve it, so the issue got escalated and I was told to expect a response in 1 to 4 days.
Update 2: 2 hours after getting off the phone with Google support I received an email stating that they had fixed it. After deleting the play store data and rebooting my phone everything is back to normal.
Gotta give Google credit for the quick response.
hellz yes!! worked like a charm!!
Thanks so much bro (synisterwolf) Almost wanted to toss my phone out the windows lol. preciate the advice. Worked like a charm. Will spread the word that you gave the solution
---------- Post added at 08:29 PM ---------- Previous post was at 08:22 PM ----------
I know its considered spamming but what the hell.. thanks bro it worked !!
from what i gather on my google searches on the inter-tubes, it says that this error has to do with overload from the google servers. If you are trying to download the same apk several times from them, and they think you are spamming them, they will block your ip, account, or phone for a short while. Im not sure the method, but the only thing you can do is wait it out or get a hold of google directly as some users above have done.
i wish there was a simpler/more immediate solution for this as much as the rest of us.
I have the same issue after doing a factory reset from the Privacy menu.
I did a reset because my google contacts sync quit working in feb, and it never came back.
I put in my google info after reset and sync is working, but I can not get to google play/market (get 921 error), and I get google talk authentication failed messages. I have never used gtalk, but it looks like you have to authenticate to use the market.
i never have the option to clear cache or clear data.
Fixed on mine by clearing data on Google service framework app and google play app
Instructions: use Nt hidden settings to go to Application settings, then manage applications, then select all, and clear data for the above two mentioned apps, reboot and on startup try again.
This was for a NT8gb rooted with the SDRoot method.

Error 927 Google Play.

I am having some issues with Google Play giving error 927 when updating/downloading apps.
This happens both on wifi and cellular.
Both on my Note 2 on Sammy rom and Desire on 4.2.2.
Is there anything I can do?
Sent from my GT-N7100 using Tapatalk 2
I have faced a similar problem long back.. I have done the below steps to recover..
Uninstall updates for Playstore
Clear data for Downlaod manager
Keep the phone connected to internet and reboot
after reboot wait for couple of minutes so that Playstore update will be installed properly.. Then try updating your apps..
I've tried everything
I have tried evey solution that I could possible find to try and stop getting error 927. It's definitly linked to my google account/gmail. When I create a new gmail, everything works fine. Problem is all of my purchased apps are attached to gmail with 927 error. Someone please help. I'm desperate!!!! I have Verizon Galaxy S4. Doesn't matter what I wipe, if I'm rooted or not, or if I try using my account on my wife's S4... All give me error 927!!!
jab476 said:
I have tried evey solution that I could possible find to try and stop getting error 927. It's definitly linked to my google account/gmail. When I create a new gmail, everything works fine. Problem is all of my purchased apps are attached to gmail with 927 error. Someone please help. I'm desperate!!!! I have Verizon Galaxy S4. Doesn't matter what I wipe, if I'm rooted or not, or if I try using my account on my wife's S4... All give me error 927!!!
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Change your google password and all should work again.
cmlusco said:
Change your google password and all should work again.
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I'm actually having this same exact problem on my Note 3. I tried changing my Google password, but continue to have problems. I pulled a logcat and posted it here in case anyone can interpret it.
https://drive.google.com/#folders/0B...2lZdG1YM1Y3X28
What version of the play store are you running? Also, do you have the background restricted for the play store?
Try the newest Play Store if yours is not up to date. I remember the issue in my S4 and newest version solved it after wiping data and install update.
http://www.androidpolice.com/2013/1...-play-store-activity-iap-indicators-and-more/
cmlusco said:
Change your google password and all should work again.
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RevelationOmega said:
What version of the play store are you running? Also, do you have the background restricted for the play store?
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I have version 4.5.10. I'm not sure how to check for the background restriction.
mightykc said:
I have version 4.5.10. I'm not sure how to check for the background restriction.
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Setting -> Data Usage -> Menu -> Background Data
May have slightly different way phone by phone. Also check the app under Data Usage for play store, see if background data restricted.
RevelationOmega said:
Setting -> Data Usage -> Menu -> Background Data
May have slightly different way phone by phone. Also check the app under Data Usage for play store, see if background data restricted.
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Ok I checked and background data is not restricted, and I have the latest play store version.
It is a issue @ Google, nothing you can do on your phone to fix it. Contact Google support. I have a support case there, and need more people to bug them, so they have to fix it.
Sent from my GT-N7100 using Tapatalk
paulove said:
It is a issue @ Google, nothing you can do on your phone to fix it. Contact Google support. I have a support case there, and need more people to bug them, so they have to fix it.
Sent from my GT-N7100 using Tapatalk
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Ok so I called Google Play support, and they said was they are aware of the problem and have no resolution and I should try to search the web for others having the same problem and see if the found a fix. WTF....
---------- Post added at 03:19 AM ---------- Previous post was at 02:43 AM ----------
mightykc said:
Ok so I called Google Play support, and they said was they are aware of the problem and have no resolution and I should try to search the web for others having the same problem and see if the found a fix. WTF....
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and I found another thread with the same issue so it is starting to affect other people:
http://forum.xda-developers.com/showthread.php?t=2627114
@mightykc
When did you start using your account on Google play? Did you use in on GB and before?
paulove said:
@mightykc
When did you start using your account on Google play? Did you use in on GB and before?
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Yes its the same account I've had going all the way back to the first Android phone. It has gotten better. I ODIn'ed back from a 4.4.2 ROM to a custom 4.3 ROM and my market works most of the time. When it starts actign up I usually have to clear data/wipe caches, restart and wait a bit for it to resync my account. Kind of a pain, but working most of the time is better than none of the time.
mightykc said:
Yes its the same account I've had going all the way back to the first Android phone. It has gotten better. I ODIn'ed back from a 4.4.2 ROM to a custom 4.3 ROM and my market works most of the time. When it starts actign up I usually have to clear data/wipe caches, restart and wait a bit for it to resync my account. Kind of a pain, but working most of the time is better than none of the time.
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How are the Play store on the web working for you when signed in with the account you are having issues with. For me I have trouble loading in anything @all. Especially the top list, and my purchases.
I believe there are issues with older accounts that did not get updated/patched with new settings after ICS update, or the 3.0+ update of their store when it became Play Store and not Android market. When I use my other account all is ok, but there I have no purchased apps.
If you want you can find the 2.3.6 version of Market and replace the Play store and you will find that all issues are gone. Now I use Legazy Play store witch can be used together with normal play. Just need to push it to system/apps on 4.3 or system/priv-apps on 4.4.
Use all this advise at own risk.
Sent from my iPad using Tapatalk HD
Anyone have any luck with this/ age of Gmail accounts?
I just recently started having this issue on a stock GS4A on at&t. Maybe a week ago could not get updates and wrote it off as a busy server then realized this weekend I could not get anything new.
I tried every fix I could find on the forums and even a fix that the 2nd tier Google tech suggested (no different from the forum fixes other than including turning the automatic date/time on and off). Every method was a band-aid at best: one or two apps can come through before I get the 927 error or the DF-BPA-30 error. At least the error codes are consistent...
I honestly think this is related to the age of my account. I have had a Gmail account since 2007 or so when I believe it was still in beta. I am surmising that older accounts are on an older server or something that is having issues. I made two dummy accounts and could download anything I wanted, so there is nothing wrong with my handset or connections. The temporary work-around I am using is adding a secondary gmail account and adding any apps through it, while still using primary for mail, contacts, and calendar. I am not a heavy user, so it works, but I should not have to patch it together like this!
So- anyone who is getting this error; how long have you been a Google user? Anyone else tried "old vs new" for a cause of the error?
When I replied to the 2nd tier tech I told him his method did not work, but asked to look into the account itself. I'll update if I have anything to say.
ReschDMD said:
I just recently started having this issue on a stock GS4A on at&t. Maybe a week ago could not get updates and wrote it off as a busy server then realized this weekend I could not get anything new.
I tried every fix I could find on the forums and even a fix that the 2nd tier Google tech suggested (no different from the forum fixes other than including turning the automatic date/time on and off). Every method was a band-aid at best: one or two apps can come through before I get the 927 error or the DF-BPA-30 error. At least the error codes are consistent...
I honestly think this is related to the age of my account. I have had a Gmail account since 2007 or so when I believe it was still in beta. I am surmising that older accounts are on an older server or something that is having issues. I made two dummy accounts and could download anything I wanted, so there is nothing wrong with my handset or connections. The temporary work-around I am using is adding a secondary gmail account and adding any apps through it, while still using primary for mail, contacts, and calendar. I am not a heavy user, so it works, but I should not have to patch it together like this!
So- anyone who is getting this error; how long have you been a Google user? Anyone else tried "old vs new" for a cause of the error?
When I replied to the 2nd tier tech I told him his method did not work, but asked to look into the account itself. I'll update if I have anything to say.
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Click to collapse
Ask to get your case transferred to apps division. There I got real help. They are really good. And have helped me a lot.
There are two possible methods to solve error 927 on android:
Method 1:
Go to settings>>”All”>>Select “Google Play Store”
Now Force Stop>>Clear Data>>Clear Cache
Now again try downloading or updating the app
If the above didn’t work, go to settings>>”All”>>Select “Google Play Store”>>Uninstall Updates
Again, from “All”>> Select “Download Manager”>>Clear Data and Cache
Rerun Google Play Store and install/update your app or game
Method 2:
Go to system settings>> Accounts>>Google>>remove your Gmail account
Now from settings>>Apps>>All> Force stop, Clear data and cache for Google Play Store, Google Service Framework and Download Manager (like in method 1)
Now again go to settings>> Accounts>>Google>>Add your gmail account
Restart your android and then accept all the Google terms and setup Google settings
Rerun Google Play Store and update or install your app.
How to Fix Error 927 in Android
Free Some Space on your device
Clear data and cache files of Google Play Store
Stop or Uninstall Google Play Store (Updates)
Add New Gmail Account
Hope it helped you....
Try the methods below
Free some space on your device
Clear data and cache in Google Play Store
Add new Google account
Uninstall updates of Google Play store
It is the most annoying issue facing by many Android users, that occurs when you download or update any games and apps from the Google play store. But for me, this error solved by the just clear cache.

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