Hey everyone,
I haven't been having the best of luck. I use to be with Rogers, and owned a basic phone, and never had any issues. I got fed up with their customer service, and switched to Telus back in December. Obviously, I decided to pick up the HTC Amaze, and after a week of playing around with it, I really enjoyed it and decided to keep it.
A week later, friends started mentioning to me that I was sending out duplicate text messages to them. I was concerned since they don't have unlimited text messaging, and gave Telus a call. First they told me it was probably a buggy phone, and they gave me a new one, no charge at all, for the buggy phone.
Now that I'm on my second Amaze, things seemed to work fine. Couple weeks pass and the problem starts again. This time, I'm receiving the duplicate text messages from my friends. Me, getting really annoyed with waking up in the middle of the night to a text and finding out that its the same text from hours ago, called Telus back the next morning. They told me my SIM card needed an update. And I said "okay". After the update, I started receiving, AND sending duplicate messages.
Once again, I called them being extremely fed up, and told me to write down the times of the duplicate messages were received, and sent out. Here I am, 4 months later, with my second Amaze, 3 tech support calls, 2 pages full of days and times I received and sent duplicate text messages (thanks to my kind friends letting me know when they received doubles).
Before I call them for HOPEFULLY the last time, have any other Telus users have the same issue? Have you gotten it resolved? If so, how? What steps did you take? My phone is rooted, so if there are possibly any mods or patches, please let me know.
Even if you're not with Telus, and still have experienced these issues, I'd love to hear your stories/solutions as well.
I have had the same problem intermittently and have been told by others using telus that they have had that problem too. It hasn't been annoying enough yet for me to contact telus about it and since i have unlimited texting there hasn't been a cost issue for me.
I've had issues with telus over this in the past, and it isn't your phone, and it definitely isn't your sim card! Its telus' network. If anyone's getting charged over extra messages a call to your provider letting them know that you're getting duplicate messages will resolve that. But I still get duplicates, sometimes triple messages! Its annoying, but its not on your end. I've been with telus since 2001, and ever since I had my old LG Fastap I've been getting duplicate messages
Its never been excessive though, maybe 3-4x a week.
same issue here, mainly been receiving the double texts, happens with different friends from different networks so who knows what the issue is.
I have been with telus for 10 years now and this occasionally happens, at one point i was getting 5-6 duplicates of the same message over the course of an hour, that was really annoying. Only for the past month have i been getting the duplicate messages which happen back to back quite quickly.
im on unlimited messaging as well so dont think much of it.
Related
I just got my Thrive about a week ago and am noticing that sometimes text messages are 4-6 minutes late to my phone. I dont think I have a problem sending. What usually happens is I get sent a text but I do not receive it. The person that sends it to me then sends me another one asking why I havent replied. Then a few minutes later I get them both at the same time. It is very hard to keep a conversation with this issue. Can anyone help me? I am not using any of the sms replacement apps at the moment. I did but once I noticed the delay, i got rid of it to make sure it was not the app's fault and now it still happens
Contact the carrier?
The reason i dont think it's AT& T issue is that my previous phone did not have this issue and i am located is the same which is my home
I cannot recieve texts or calls. Making calls and sending texts work perfect, even data works fine. I am unlocked and rooted, but everything else is factory stock.
For kicks and grins, I run "fix permissions" in TWRP. I've had the phone for 12 days and this problem just started yesterday evening (6/12/2012).
I called Sprint, they did everything they could, and they started a ticket for the "engineers." Said they would get a hold of me within 72 hours. Sprint said it was a network problem and not my phone, but I don't think she found any "outages" .
However, I am wondering if I should relock and unroot, or if that even makes a difference? I don't see how it could, but wanted advice from the community.
And, Has anyone had this problem, any other advice anyone has i would be much appreciative to hear it..???
edit: I was in my 14 days so I went up to my local Sprint store and they said that the Sprint CS should never have started a ticket, I should just exchange for a new phone, so I went home and relocked, run RUU and went back and exchanged. And the new phone works fine!!! It was not the network. Just wanted to tell you my experience.
Me and John over at GoodandEVO had the same issue, ours was a google voice integration issue (we're assuming)
uninstall google voice
go to google.com/voice, settings de-integrate
call from a landline, see if suddenly you're not getting calls
wait 15 minutes
re-integrate
wait a couple of minutes
install google voice on the phone
bam
that either fixed it for both of of or it was a freaking random occurance.
Yeah I've also had issues in the past with google voice such as prompting me to press one to take a call. I imagine as said it can be fixed on the gv website
Sent from your moms basement
My girlfriend has a similar issue with her evo 3d. She doesn't receive texts from non sprint customers. I was told by tech support they were doing upgrades in the area and they have been having a few issues like this. He opened a case with the engineers for her as well. Maybe they are upgrading you area as well?
i read the article at Good and Evo. I've never used Google voice though. That is an awesome site!! I went to that site you referred to . It doesnt have the "de-Integrate" option. It does have "activate" though. Like i said, i've never used google voice. so it looks like that isn't it???
maxdamage2122 said:
My girlfriend has a similar issue with her evo 3d. She doesn't receive texts from non sprint customers. I was told by tech support they were doing upgrades in the area and they have been having a few issues like this. He opened a case with the engineers for her as well. Maybe they are upgrading you area as well?
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That is interesting. I hope it is something as simple as this. How long did that take before her phone was working properly? they told me that engineers would be in touch with me within 72 hrs! That is a long time with a messed up network!
mtg981 said:
That is interesting. I hope it is something as simple as this. How long did that take before her phone was working properly? they told me that engineers would be in touch with me within 72 hrs! That is a long time with a messed up network!
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Well yesterday was 72hrs but sprint did call and say they found and are fixing the issue and that she should be getting another call when it is fixed for her to test and make sure its fixed. If it isn't fixed but tomorrow morning I'll be giving them a call again.
Why are my text message always delayed? It can takes 30 minutes for someone to get a message from me or they just usually say "pending". I'm on CleanROM ICS. Any ideas on why this is happening? I have full 4G bars.
That's usually a network error
Sent from my ADR6425LVW using Tapatalk 2
That's always happened to me on occasion since the old brick nokia days..
xXezmacXx said:
Why are my text message always delayed? It can takes 30 minutes for someone to get a message from me or they just usually say "pending". I'm on CleanROM ICS. Any ideas on why this is happening? I have full 4G bars.
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The txt message part is still handled on the old 1X ( cdma ) side of the network. I believe this still applies with 4G; at least at this time.
I have noticed this with being with Verizon starting about 2007. I use to be subscribed to a service that sent me txt updates every few minutes. It was easy to see the delays, and when you got literally 5-8 messages all at the same time, with all the same time stamp, but received by the network at all different times, it was very noticeable.
I complained about this and informed them that this problem never occurred until i got this new phone, so i literally went through about 5 or 6 warranty replacements even a different model without a change. Interesting enough, going back to the old phone the problem stopped.
I took the complaint to the highest level, and they literally had no explanation as to why this was happening after monitoring my traffic. They were stumped. I did some research and noticed that a new cdma chipset came out about a year earlier, and i suspect, but can't prove that is the culprit, and i would bet that that same chip-set or a variation of it is still in use today... my theory anyway.
I emailed my vzw contact, and got no response... imagine that!
carm01 said:
The txt message part is still handled on the old 1X ( cdma ) side of the network. I believe this still applies with 4G; at least at this time.
I have noticed this with being with Verizon starting about 2007. I use to be subscribed to a service that sent me txt updates every few minutes. It was easy to see the delays, and when you got literally 5-8 messages all at the same time, with all the same time stamp, but received by the network at all different times, it was very noticeable.
I complained about this and informed them that this problem never occurred until i got this new phone, so i literally went through about 5 or 6 warranty replacements even a different model without a change. Interesting enough, going back to the old phone the problem stopped.
I took the complaint to the highest level, and they literally had no explanation as to why this was happening after monitoring my traffic. They were stumped. I did some research and noticed that a new cdma chipset came out about a year earlier, and i suspect, but can't prove that is the culprit, and i would bet that that same chip-set or a variation of it is still in use today... my theory anyway.
I emailed my vzw contact, and got no response... imagine that!
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so i should just get my rezound replaced? cause like you said people will get my texts all at once or my texts will be sent all out of order and they have no idea what im talking about lol.
xXezmacXx said:
Why are my text message always delayed? It can takes 30 minutes for someone to get a message from me or they just usually say "pending". I'm on CleanROM ICS. Any ideas on why this is happening? I have full 4G bars.
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I'm on the latest stock RUU and my sent messages usually take at MAX 1 minute to appear to the reciever. It might be just the ROM.
sent from my S-off HTC Rezound using XDA Premium
if I've helped in any way, don't be shy of that thanks button : )
http://www.speedtest.net/android/210112746.png
First, some back story:
On Monday, I attempted to do a profile update. The update failed, and I lost data, texts, and voice. All subsequent attempts to update my profile resulted in either a vDM Client crash or an error 1012, which means that my phone has no credentials on Sprint's network. PRL updates result in the same error.
I have gotten data back, and I can make calls and send texts, but I do not receive calls or texts; if I ever get a text, I'll get it almost literally a day later than it was sent. The only time I receive these texts, I'm roaming.
Usually the solution to this would probably be fairly simple: just use EPST to reset my data profile, or run an RUU. Well, two problems there:
1) EPST does not work. At all. Typing in ANY of the codes does absolutely nothing. I tried it stock (which I have been since I got the phone), and I then rooted and tried other .apks, and then I RUU'd and tried again. Still nothing.
2) The RUU didn't fix my issue; I still cannot complete a profile update or receive calls or texts.
I'm leaving for college in Maryland on the 16th of August, so I need to get this straightened away. I'm going to be too far away from home to have to deal with not getting calls or texts.
I purchased the phone for full, off contract price through Sprint at the beginning of June, since I didn't have an upgrade available. I do not have insurance on the device, and I didn't think to get it because I've never damaged a phone or had problems with a phone before.
At this point I'm convinced that I'll need to get a replacement. The only thing I worry about is how much they'll try to charge me for the replacement. I hope it isn't too much, because this was a fault of their network and not something that I caused. And, since I'm going to college in a month, I don't really have a lot of money to use on a cellphone.
So, to anybody who has had to exchange the phone for a replacement, what kind of fees am I looking at in order to get this fixed?
I had the same problem on my evo lte and on my s3 apparently meid on my number switched my s3 was screwed up called sprint it was on there side for the mix problem they sent me a data reset to my phone fixed the meids apparently and I got everything working back as soon as the phone rebooted give them a call and ask them to reset your phone and fix it on there side
Sent from my EVO using xda premium
I've already gone through a phone call, and they weren't able to figure it out. It sounds like you had the exact problem that I'm having though. Maybe another call will solve the problem.
Yeah did I got the same error code lol check if your phone number is correct first and then ask them to reset it for you I have to do some pound thing then enter a code that sprint only knew then they fixed it on there end apparently they were receiving I was connected to them but it was sending back from Sprints side
Sent from my EVO using xda premium
did u get that fixed bro???
Haven't called yet. I'm going to be too busy to really need a phone the next couple of days, and then I'll call after that.
I got a few text messages on time, maybe things are improving.
Sent from my EVO using xda premium
Back in March, purchased four new Nokia 7.2 phones for the family. Moved the Sims from old to new devices and activated them through my carrier, and all was working fine with all four phones.
Then today, one of them, one that belonged to one of my kids, started behaving really oddly. I should say, some other things started a few days earlier, like some mmorpg aps started telling my kid to use device he made account with, which is what they were doing when trying to log in.
Today, it got stranger. Went to send my same child to a party using my AP to buy the ride and send it to my kids phone. My side showed it was working, but my kids got no notifications what so ever, so made a share link, and sent that which worked.
Once AP showed me they got to their location, waited for the call which was a system we set up to verify they got to where they were supposed to. Call didn't come, which was not normal, so called their phone and also sent a text message. Phone rang and rang first time with no one picking up. Figured maybe they got absent minded, as they were at a party saying bye to their best friend who was moving from the USA. So tried again, to have someone answer who was obviously very angry, and yelled in a language I still have no clue, and then hung up. I immediately believe either they are in trouble, or had their phone stolen, so call their friend who hands my kid their phone and my kid tells me, he tried calling me, but call would not work, just total silence so they called my wife instead to say they were ok. My kid also tells me they still have their phone and it's been on them all this time, so no clue how someone else could have answered their phone.
I decide to try something, and log into my account as all 4 phones are registered to me, and go to see where their phone is located, but was unable to as their phone did not show up, only the other 3 did.
I then try something else and log directly into my kids account to try same thing, except doing so, caused the application to lock up almost every try.
When I finally did log in, did a location find, and every time map refreshed, it either showed my kids location or jumped outside the USA map and locked up. I try making phone ring, a few times, which resulted in getting two text messages in a foreign language with characters I never seen. I even noticed that the two pop up messages were not even in the mms text message ap.
Shortly after, my kid calls me to say his phone location ringer went off once, and wanted to make sure it was me. Only once, out of 6 or 7 tries.
After they got off, their phone showed up on the other account where it was missing earlier, and the location stayed now where my kid was. When they got home, checked the parental so, and saw only one location ring was recieved.
Is their something new, that allows someone to steal services off ones phone? Makes me wonder if we got a used phone.
Reminds me of a neighbor who got arrested for many break-ins several years ago. They would break into homes and steal what people wouldn't miss, but stupidly got caught because the idiot who broke into our house and stole an old tablet packed up in our garage, was only a house down from mine and close enough to connect to our asus router. When I saw the request to connect by a device that should be dead after 4 years boxed up, did a gps and not only shocked to see it in my neighbors home, but the amount of times they went back and fourth between not just our home, but other neighbors as well. Pd was going to call it a civil matter, but quickly changed when I activated the very loud siren sound I had saved as a location ringer. Look on their face was priceless. Anyways, not sure if getting a new sim is in order, or just make the seller replace the phone in question as the whole mess with my kids phone is baffling.