First, some back story:
On Monday, I attempted to do a profile update. The update failed, and I lost data, texts, and voice. All subsequent attempts to update my profile resulted in either a vDM Client crash or an error 1012, which means that my phone has no credentials on Sprint's network. PRL updates result in the same error.
I have gotten data back, and I can make calls and send texts, but I do not receive calls or texts; if I ever get a text, I'll get it almost literally a day later than it was sent. The only time I receive these texts, I'm roaming.
Usually the solution to this would probably be fairly simple: just use EPST to reset my data profile, or run an RUU. Well, two problems there:
1) EPST does not work. At all. Typing in ANY of the codes does absolutely nothing. I tried it stock (which I have been since I got the phone), and I then rooted and tried other .apks, and then I RUU'd and tried again. Still nothing.
2) The RUU didn't fix my issue; I still cannot complete a profile update or receive calls or texts.
I'm leaving for college in Maryland on the 16th of August, so I need to get this straightened away. I'm going to be too far away from home to have to deal with not getting calls or texts.
I purchased the phone for full, off contract price through Sprint at the beginning of June, since I didn't have an upgrade available. I do not have insurance on the device, and I didn't think to get it because I've never damaged a phone or had problems with a phone before.
At this point I'm convinced that I'll need to get a replacement. The only thing I worry about is how much they'll try to charge me for the replacement. I hope it isn't too much, because this was a fault of their network and not something that I caused. And, since I'm going to college in a month, I don't really have a lot of money to use on a cellphone.
So, to anybody who has had to exchange the phone for a replacement, what kind of fees am I looking at in order to get this fixed?
I had the same problem on my evo lte and on my s3 apparently meid on my number switched my s3 was screwed up called sprint it was on there side for the mix problem they sent me a data reset to my phone fixed the meids apparently and I got everything working back as soon as the phone rebooted give them a call and ask them to reset your phone and fix it on there side
Sent from my EVO using xda premium
I've already gone through a phone call, and they weren't able to figure it out. It sounds like you had the exact problem that I'm having though. Maybe another call will solve the problem.
Yeah did I got the same error code lol check if your phone number is correct first and then ask them to reset it for you I have to do some pound thing then enter a code that sprint only knew then they fixed it on there end apparently they were receiving I was connected to them but it was sending back from Sprints side
Sent from my EVO using xda premium
did u get that fixed bro???
Haven't called yet. I'm going to be too busy to really need a phone the next couple of days, and then I'll call after that.
I got a few text messages on time, maybe things are improving.
Sent from my EVO using xda premium
Related
Sorry for all the topics. I just unrooted and I have that little "target" sign looking thing next to wifi. I have a signal. I called *228 and hit 1 and reset and then I did it for 2 and reset.
What's up with this?
Also, I'm returning my phone and this is totally unrelated but what number should I call for technical support to try to get a free upgrade?
edit: This is probably for tech support to fix.
611 from another Verizon phone. They are going to try and talk you thru all types of fixes. Just be nice and joke with them a bit. If they cant fix it, they will transfer you to another level of tech support. If they cant fix it there they will issue you another device. If you have had several Eris's returned, tell them that you can't rely on this device because of all of problems you have had with it and you cant justify your monthly phone bill with all of these phone problems. Usually that is enough to get them talking about a totally different device.
Yeah I called support. I actually had ended up fixing it with *228. I'm going to call again monday (Actually they said they would call me) and I'm going to ask them if I can get an upgrade because the Eris has just been having a lot of problems.
EDIT: i had a brain fart and did not search first so i apologize. what i will do is update this thread and monitor for any data connection issues.
just thought i'd share my ordeal trying to upgrade a line to this new phone. this whole thing took 3 thunderbolts and several useless verizon sales/techs (i will never purchase directly from a vzw store again, the staff i dealt with at 2 corp stores was completely inept).
purchase 1: i purchased a thunderbolt and upgraded my line in store and everything is working/provisioned according to the tech. i don't realize i am missing texts and data until after i get back to work since the tech said it would "fully activate" over the next few hours (wtf..... but ok, new device/service and the sales guy wanted to set my expectations low). 2 trips back to the store for a total of 3.5 hours and 2 new sims and they cant get data or text working on the phone.
purchase 2: new verizon store closer to work. talked to the sales guy and informed him of the issues i had prior. he says no problem, they must have had some issues. we definitely wont have them here. i tell him fine i will upgrade but i am not leaving until voice, data, and text are working 100%. he cant get text or data to activate either so he says i can leave and he can call me when its done (little problem with not having a phone though to receive the call....) end result they return the phone an and i am dinged the restocking fee because they dont want to return as a problem.
purchase 3: bestbuy..... my expectations already set super low, i ask them if they have problems activating tb's on upgrades..... they say no, but it could take a while to do the whole process. i told them of the issues i ran into at other stores and they said did the tech reset the phone or factory reset the phone after the initial activation? (bingo! only power resets through the gui although the sales guys at both vzw stores said they factory reset).
for anyone running into data activation/data drop issues, factory reset the phone (i had to do it twice). and it should be solid after that. i have been up and running for the last few hours without issue.
my tb is set to cdma + lte/evdo auto.
tl;dr: data problems? do a factory reset. 3g data/text/voice has been solid after this process. PITA? yes, but it seems to work.
So 24 hours later and there doesn't appear to have been a data drop. There are still some weird fc's with the browser though. And the market has fc'd as well.
Sent from my Xoom using XDA App
Thanks for the tip! My 3g in my apartment that worked with my Droid kept dropping. It works now. Awesome!
Sent from my ADR6400L using XDA App
I am surprised you paid the restocking fee. I would have told them to kiss my ass.
Sadly enough, the guys at Best Buy Mobile don't always get enough credit, sometimes they do have some real idiots working there, but some of those people know ten fold what a guy at a local single carrier shop will.
BBYM, since I used to work for one, makes you take detailed training before you are supposed to work in the department, doesn't mean its followed, but if someone has been in the department for awhile they will have.
Most carrier stores don't have a lot of training, if they do, it is only about their company, not 6-7 different companies, between post and pre paid.
The restocking fee was charged because they returned it as customer deactivated, not a programming issue. I had to call customer support from my cell to get the restocking fee credited to my account. So all told I lost 1.75 at that store (plus the time I spent there).
I originally went to BB to return something, not walk out with a new phone. I got sucked in by the cute girl who chatted me up while processing my return. I ended up keeping the return and getting a new phone... lol.
Sent from my Xoom using XDA App
r0guenj said:
The restocking fee was charged because they returned it as customer deactivated, not a programming issue. I had to call customer support from my cell to get the restocking fee credited to my account. So all told I lost 1.75 at that store (plus the time I spent there).
I originally went to BB to return something, not walk out with a new phone. I got sucked in by the cute girl who chatted me up while processing my return. I ended up keeping the return and getting a new phone... lol.
Sent from my Xoom using XDA App
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oh ok, that isn't bad at all then I guess
I'm not sure if I'm having data problems seems really I have a bad reception here but I would like try this...so if I reset would I lose root??? I'm running stock rooted and clockwork no custom Rom no special stuff thanks in advance
Sent From My HTC Thunderbolt!!!
does your data still work after you restart your phone?
Well yes let try right now
Sent From My HTC Thunderbolt!!!
Bigandrewgold said:
does your data still work after you restart your phone?
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I restarted my phone and well reboot and took like a minute to get data is that the problem you are having because for me is no big deal
Sent From My HTC Thunderbolt!!!
denpad2010 said:
I restarted my phone and well reboot and took like a minute to get data is that the problem you are having because for me is no big deal
Sent From My HTC Thunderbolt!!!
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no, i couldnt ever get 3g and rarely got 4g or 1x
but after the factory reset 3g id flawless but i am wondering if i reset it will it go back to doing that because that seems to be what happened
Can't believe they made you pay a restocking fee.
This worked like a charm...thanks
Back when Revolutionary was first released, I was lucky enough to not get the dreaded error 16 after obtaining S-OFF. However, earlier today I was trying to call my boss to ask a question when I got error 16 (I wish I remembered the switch number). From reading about it here, I knew to stay on the line and within five minutes a Sprint rep had me back up and running. It was like this woman had ESP or something; she knew exactly the reason I was speaking to her.
Anyway, long story short, is a random error 16 every now and again just going to be a way of life with Sprint now? Anybody else receive a random error 16 lately?
myersn024 said:
Back when Revolutionary was first released, I was lucky enough to not get the dreaded error 16 after obtaining S-OFF. However, earlier today I was trying to call my boss to ask a question when I got error 16 (I wish I remembered the switch number). From reading about it here, I knew to stay on the line and within five minutes a Sprint rep had me back up and running. It was like this woman had ESP or something; she knew exactly the reason I was speaking to her.
Anyway, long story short, is a random error 16 every now and again just going to be a way of life with Sprint now? Anybody else receive a random error 16 lately?
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Click to collapse
LOL, seems this kicks in at exactly the wrong time. Mine kicked in as I was being detoured around a large wildfire and one of my fellow Assistant Managers was calling about a situation she needed my help on.
The error automatically routes you to the right team, hence the reason for the knowledgeable representative.
I've heard that this is a new software side thing on Sprint to detect cloned phones and works similarly to the Windows Genuine Advantage... Checking software within the phone against various checksums. I was rooted a full month before this issue kicked in for me, and two days after my friend had the same issue. We were both rooting the same night. I would say that the issue is completely random, but once the check has passed you should be fine unless you root again and modify the boot areas of the phone. From what I can tell simply modifying the ROM will not cause the issue to trigger again. Radios might.
First time I've ever got this but today at precisely 2:30 I tried to call my wife and boom error 16 sprint lady was helpful but can't help but wonder if there is some kind of conspiracy? I wonder how many other people received same code today? Sprint is up to something I can feel it.
Sent from my PG86100 using xda premium
if you get error code 16 stay on the phone and don't hang up. you'll be transferred to someone. Apparently its a new security feature. But don't trip about it, it has nothing to do with root
It's just to verify that you do belong on Sprint's network and you're not freeloading, which is why they ask for account information and such. Right after I rooted my first 3D I got it, and them right after I rooted my current one I got it. It's just what happens when you go from S-ON to S-OFF. Remember, S stands for security flag checking.
shiftwig113 said:
if you get error code 16 stay on the phone and don't hang up. you'll be transferred to someone. Apparently its a new security feature. But don't trip about it, it has nothing to do with root
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Click to collapse
This isn't necessarily true. I had the error 16 yesterday and when i waited it just told me to call my voicemail (which error 16'd) and hung up. glad its fixed now, had to call sprint.
Just is shady several people have error 16 same day I have 4 other people confirming.
Sent from my PG86100 using xda premium
I also had this error 16 two times. One time when I first got my phone and 2nd time when rooted. Was also advised by the lady on the other end that its a security feature on the 3D...
When you root your phone, does the phone provision? It could be when the network detects a provisioning on your account?
Ryno_666 said:
Just is shady several people have error 16 same day I have 4 other people confirming.
Sent from my PG86100 using xda premium
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After I rooted I got the error 16 immediately. While Sprint was fixing it for me, the rep mentioned that this new security feature was gradually being deployed accross the country. I wonder if the folks getting the error 16 yesterday are in the same general area. It may just be that security was deployed to that area recently.
I got Error 16 for the first time today. Mine was after going through regular tech support to correct an issue I was having sending a text though. Would come up Sprint SMS error 97. They reset my data etc on the phone via EPST.
Stayed on the line with the tech support while I was on the cell getting error 16 message. About 1 minute after they verified me and I was back on.
Never got any errors after root, Team Win or Revolutionary.
I just got the error today. It was while travelling to Chicago, my texts just wouldn't go through. I rooted as soon as we could and activated just fine after that. The csr today said it was a security upgrade possibly caused by me traveling out of my normal area.
Sent from my HTC EVO 3D using XDA App
Is it just me or is anyone else having activation issues?
First, I tried activating it with the DEC numbers on the side of the box. Showed up the right Evo4GLTE but it told me I had to contact customer support.
Contacted chat support. They did the ESN swap for me easily but the phone never activated. After waiting and waiting it didn't activate so I decided to call Sprint and get transferred to Tech because I already went through the initial troubleshooting steps with Chat Online.
Tech support tells me to read the HEX or DEC number from the back of the phone. This ends up being DIFFERENT then whats on the label on the outside of the box. Stupid me. Or was it? She goes on to tell me that MY phone is under some other persons name "Karen". She asks me if I got this phone from someone basically implying that I stole it. I explain to her how we've all been waiting for a long time for this phone and this phone is BRAND NEW not even out in stores yet.
So whats the deal? I'm currently on hold with them but to be honest I think HTC or someone ****ed up in the labeling process and now everyone is trying to activate EVERYONE ELSE'S phone. WTF?!
More on this as the story unfolds.....
Update #1: Supervisor in the activation department says that someone screwed up and put the phone in the wrong box and since it's "keyed" into my account... simply switching the esn to my account wouldn't work. He goes on to say that they would have to get me a NEW DEVICE.
No way in hell am I going to let this happen.
Update #2: Had to get transferred to escalations. Janice from escalations told me she had fixed the issue and I should be able to activate it now through the website. Activated it on the website and now I have a functional EVO4GLTE!!
TLDR: Make sure you activate it with the the numbers found on the inside of the phone. Do not use the numbers from the label because they might be different!
when i talked to the guys at my best buy they told me that sprint was having problems activating the lte's today... But i havent picked mine up yet so i dont know..
I had to call them to activate mine as well. Everything worked fine after 10 minutes of the agent doing something while I waited. Sorry to hear about your issue regarding an already activated account though, that sounds quite annoying.
Papichulo06 said:
Is it just me or is anyone else having activation issues?
First, I tried activating it with the DEC numbers on the side of the box. Showed up the right Evo4GLTE but it told me I had to contact customer support.
Contacted chat support. They did the ESN swap for me easily but the phone never activated. After waiting and waiting it didn't activate so I decided to call Sprint and get transferred to Tech because I already went through the initial troubleshooting steps with Chat Online.
Tech support tells me to read the HEX or DEC number from the back of the phone. This ends up being DIFFERENT then whats on the label on the outside of the box. Stupid me. Or was it? She goes on to tell me that MY phone is under some other persons name "Karen". She asks me if I got this phone from someone basically implying that I stole it. I explain to her how we've all been waiting for a long time for this phone and this phone is BRAND NEW not even out in stores yet.
So whats the deal? I'm currently on hold with them but to be honest I think HTC or someone ****ed up in the labeling process and now everyone is trying to activate EVERYONE ELSE'S phone. WTF?!
More on this as the story unfolds.....
Click to expand...
Click to collapse
Did the phone start an activation process when you booted it AFTER you entered the DEC number on the web.
If it did not try doing an Update Profile.
I have not tried mine yet. But I just swapped phones around last night and sometimes you need to kick it.
Oh try pulling the battery, just kidding
I wonder if Karen works in Customs.
mswlogo said:
Did it start an activation process on the phone when you booted it AFTER you entered the DEC number on web.
If it did not try doing an Update Profile.
I have not tried mine yet. But I just swapped phones around last night and sometimes you need to kick it.
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Click to collapse
Yes. I probably should make that more clear on my original post. Activation screen popped up but it never activated because I entered in the RIGHT number that was on the label but the phone had a different set of serial numbers.
Papichulo06 said:
She goes on to tell me that MY phone is under some other persons name "Karen". She asks me if I got this phone from someone basically implying that I stole it.
Click to expand...
Click to collapse
mswlogo said:
I wonder if Karen works in Customs.
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Click to collapse
Apple strikes again?
Tried the activation menu when it popped up on the phone. I got all the way to the end when it asks to pick which number on the account to activate it to and then failed.
Called in and they were having a little trouble saying something about the phone being applied to a different number on my account. She started to say something about checking that number and then said "oh its the same number".
I'm wondering if it has something to do with LTE or if the device is registered in their system a little different. She couldn't even tell what device it was untill I told her. Then she started asking questions about it. She said there were only a few demos floating around and most reps had never seen one.
Everything's working great so far.
Mine is telling me I need a plan change. Coming from a 0G so I shouldn't?
ottodawg said:
Mine is telling me I need a plan change. Coming from a 0G so I shouldn't?
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I'm on the same plan I had with my original evo 4g. I think its the everything data 1500.
bikemechanic0128 said:
I'm on the same plan I had with my original evo 4g. I think its the everything data 1500.
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Click to collapse
I ended up having to call in, no plan change needed though.
Yep, no plan change required.
Sent from my EVO using XDA
ottodawg said:
Mine is telling me I need a plan change. Coming from a 0G so I shouldn't?
Click to expand...
Click to collapse
I had the same thing and was able to activate via chat.
I tried to activate online, and it also told me I needed a new plan (coming from the OG EVO.) I had the Everything 450 plan. It gave me a few selections, including the same plan, so I chose it. Then it said I need to call Sprint.
I spent the next 45 minutes on the phone, while the CSR tried to figure out why it was telling her I needed a new plan, and it wouldn't let her transfer the service. Finally, after she said they had 3 people working on it, they figured out that Google Voice was the problem.
She said they'd have to "expire" my Google Voice account, and they weren't sure if I could keep the same GV number when I installed it on the new phone. I told them to go ahead, and it worked. I just installed GV, and it seems to be working fine, with my original number.
She said they'd look into why Google Voice was causing a problem.
Not just you
I also had my evo LTE switched with another persons, it just so happened that that other person was my sister who was sitting next to me getting her phone activated. When she was on the phone with the call center to activate it I noticed all of a sudden "my phone" was activated with her number.
zackhow said:
I also had my evo LTE switched with another persons, it just so happened that that other person was my sister who was sitting next to me getting her phone activated. When she was on the phone with the call center to activate it I noticed all of a sudden "my phone" was activated with her number.
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Click to collapse
Were your labels on the outside if the box mixed up too?
Sent from my EVO using XDA
I had the same thing happen to me. I guess when they were verifying the patent they didn't make sure they put the devices back in the correct box. Spent 4 hours with sprint, and 5 different people before they figured out what was going on.
They never told me that they couldn't swap the devices, it was pretty easy once they figured out what had happened. Now it is fully functional
if you were paying attention, and they made you enter a code to edit your MSN, the code they gave you was your MSL. i had a lady tell me three times she couldn't give me my MSL, then followed it with 'now, enter your MSL, it's blah blah blah.' when i asked if the number she just gave me was in fact my MSL, she said 'hold on, you need to speak with my supervisor', then hung up.
that number will make everything easier. i've never had an issue getting it on my other phones, but apparently something has changed . she was adamant about not giving it to me, until she had to.
I thought you had to wait x amount of days before they can just give it to you
Sent from my PG86100 using xda premium
I cannot recieve texts or calls. Making calls and sending texts work perfect, even data works fine. I am unlocked and rooted, but everything else is factory stock.
For kicks and grins, I run "fix permissions" in TWRP. I've had the phone for 12 days and this problem just started yesterday evening (6/12/2012).
I called Sprint, they did everything they could, and they started a ticket for the "engineers." Said they would get a hold of me within 72 hours. Sprint said it was a network problem and not my phone, but I don't think she found any "outages" .
However, I am wondering if I should relock and unroot, or if that even makes a difference? I don't see how it could, but wanted advice from the community.
And, Has anyone had this problem, any other advice anyone has i would be much appreciative to hear it..???
edit: I was in my 14 days so I went up to my local Sprint store and they said that the Sprint CS should never have started a ticket, I should just exchange for a new phone, so I went home and relocked, run RUU and went back and exchanged. And the new phone works fine!!! It was not the network. Just wanted to tell you my experience.
Me and John over at GoodandEVO had the same issue, ours was a google voice integration issue (we're assuming)
uninstall google voice
go to google.com/voice, settings de-integrate
call from a landline, see if suddenly you're not getting calls
wait 15 minutes
re-integrate
wait a couple of minutes
install google voice on the phone
bam
that either fixed it for both of of or it was a freaking random occurance.
Yeah I've also had issues in the past with google voice such as prompting me to press one to take a call. I imagine as said it can be fixed on the gv website
Sent from your moms basement
My girlfriend has a similar issue with her evo 3d. She doesn't receive texts from non sprint customers. I was told by tech support they were doing upgrades in the area and they have been having a few issues like this. He opened a case with the engineers for her as well. Maybe they are upgrading you area as well?
i read the article at Good and Evo. I've never used Google voice though. That is an awesome site!! I went to that site you referred to . It doesnt have the "de-Integrate" option. It does have "activate" though. Like i said, i've never used google voice. so it looks like that isn't it???
maxdamage2122 said:
My girlfriend has a similar issue with her evo 3d. She doesn't receive texts from non sprint customers. I was told by tech support they were doing upgrades in the area and they have been having a few issues like this. He opened a case with the engineers for her as well. Maybe they are upgrading you area as well?
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That is interesting. I hope it is something as simple as this. How long did that take before her phone was working properly? they told me that engineers would be in touch with me within 72 hrs! That is a long time with a messed up network!
mtg981 said:
That is interesting. I hope it is something as simple as this. How long did that take before her phone was working properly? they told me that engineers would be in touch with me within 72 hrs! That is a long time with a messed up network!
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Well yesterday was 72hrs but sprint did call and say they found and are fixing the issue and that she should be getting another call when it is fixed for her to test and make sure its fixed. If it isn't fixed but tomorrow morning I'll be giving them a call again.