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Hello guys. I got my sgs2 with stock firmware 2.3.3 two weeks ago. I was able to set up every account flawlessly except for my exchange office email. It keeps displaying 'set up could not finish/ Cannot connect to server'. All my entries are correct and my network too is good. I tried connecting on my former device, samsung vibrant, and worked flawlessly. So also on some other devices i tried. I have read in this forum several solutions and inhave tried them all. Connect through wifi , using the exchange account under 'accounts and sync ', using 'edge' only type of connevtivity , i have also updated to stock 2.3.5 and still having the same problem. I dont want to change the email apk as some did and will prefer using the stock email app (not third party app)
Please, does anyone having any idea on getting my exchange account to connect on the sgs2? I need to sync my exchange contacts, mails and calender. Will appreciate every response to solving this problem.
Thanks guys
Sent from my GT-I9100 using XDA App
Please guys, I am still waiting for anyone that has a clue about solving this problem. It will be highly appreciated.
Sent from my GT-I9100 using XDA App
I know you don't want to use a third party app but your problem may be on the administrator side of your account. Try the demo of Touchdown Exchange and see if that works. If it does, then you know it's a samsung problem.
Btw, there is a limit to the number of phones you can add to your email account with exchange. Each time you put on a new rom, it treats this as a new phone. Through owa or outlook, check how many mobile devices are registered to your account.
Setup for Office 365 Exchange Account (Small Business)
I just got my SGS2 today and tried setting up my Office365 Exchange account.
I ran into issues, getting a similar error message to OP.
The solution was:
1st Screen
- on the 1st setup screen, fill in username and password
- choose "Manual Setup"
- when asked what type of account, choose "Exchange Activesync"
2nd Screen
- there are 3 fields: a) Domain:user name b) Password c) Exchange Server
a) format is domain\user name (i.e. whatever.com\[email protected])
b) already filled in
c) normally, server address is m.outlook.com when using Office365. Samsung dares to be different - you need to find your actual server address, not the generic one.
Go to this address to get details for filling in these fields: http://help.outlook.com/en-us/140/dd936215.aspx
Once I accepted the various activation messages, an error message flashed very briefly, but then sync was established and I synced very quickly.
I think the message was: "Cannot open connection with server due to security error", but I can't be sure
I ignored that error message, as sync seems to be working perfectly, with "push" activesync.
This was discussed on the Office 365 forum. Here's the link: http://community.office365.com/en-us/f/160/t/5282.aspx
I realise you may not have Office 365 Exchange, but I'm posting this in case it may be of help in some way.
P.S. Must say, I'm very chuffed that Samsung's native Exchange client supports Tasks and SMS sync, in addition to the standard options. SMS Sync seems faster than it was on HD2...
thanks guys. I really appreciate all the responses. I have tried out the solutions provided . I installed the touchdown app and it worked straight away. my mails, calendar, contacts & talks sync completely.
I also read through the links provided above and really never made any error initially on setting up my exchange account. Though I still followed through the steps/settings for exchange setup and still encountered the problem. one thing I like to clarify is that I am not sure if the server in my office is 'office 365' has being explained on that site. I think we use the exchange 2007. if the exchange server type is the issue, will using one if the email apk posted under themes and apps section work for me if installed? Because, I really will prefer using a stock email app. or is there any other way I can get the stock email app to work without giving me those error messages?
Also, will installing one of the custom roms get it working?
Hi Guys,
Since about a week ago (XXLPH firmware), my Exchange email stopped working.
Just says Connection Error all the time.
I can wipe the email settings, then enter them again, it will connect and start downloading mail, then stops and says connection error.
My Transformer is fine with all the same settings.
I upgraded the software to XXLPQ, did a full wipe and Factory Reset and still the same.
Any ideas please?
Thanks.
Faced the same problem, reverted back to GB all is well...
Tried lot of things but didn't work with ICS using Samsung email client, although Maildroid was working fine.
Same here, but only with my work account (Exchange 2010) - works fine with my (hosted) personal Exchange account (which is on Exchange 2007 AFAIK).
It's been this way with all ICS leaks. Yesterday I thought I got it working by adding the accounts the other way around, but today I'm getting connection error again. I think it's got something to do with the Device Administrator setting, because I never get that prompt for the second account I add, whereas I'm pretty sure I did on GB.
Using Enhanced Email in the meantime which works fine, but the Samsung client has some great features
Sent from my GT-I9100 using Tapatalk
I too have the same issue - Connecting to the Exchange Server at work (Exchange 2007), I have no issue. The Exchange Server at home (2010) continually shows up with "Connection Error". XXLPH installed here too.
Me too
Been driving me crazy. I agree it seems to be about the RSA device permissions. I think I'll have to go back to GB. Dammit, I wiped everything and have wasted all of today on this ...
---------- Post added at 08:31 PM ---------- Previous post was at 07:45 PM ----------
They say replying to yourself is the first sign of madness ...
But I wonder if Samsung will fix this before pushing out the official UK update next week.
Hmmm ... I'm surprised more people haven't reported this.
Same here. Updated yesterday to XXLPQ and have had the Connection Error ever since...
Sent from my GT-I9100M
I sent a link to this thread to Samsung Support, let's see what happens...
I've been looking into this (and learning a lot about EAS at the same time) - and have narrowed it down to XXLPH not liking the security policies contained within the Exchange ActiveSync Mailbox Policy that is being used. trouble is, no amount of fiddling has given me a long term solution (I have got it to work for short periods of time though).
I suspect that installing an Exchange 2007 CAS in my infrastructure and pointing my Galaxy S II to that will provide a workaround - but that's hardly a long-term solution. If that works, then forcing the handset to connect using an older version of the ActiveSync protocol should also work. This may be a more achievable workaround if I can figure out how to do it!
it's also failing with gmail/google mail for apps added as an Exchange Activesync. when upgrading from GB, 1 of 2 of my gapps accounts stopped getting new mail. after a full wipe, both accounts now fail to fetch any mail or folders. logcat shows the error "Email:SecFeatureWrapper(6658): Was not initiated" while refreshing mails.
I'm having the exact same issues but for me they seem to be related to Hotmail (and it's Exchange 2003-like EAS protocol. The moment I add m.hotmail.com as an Exchange account, my other corporate and Office365 stop syncing.
The moment I remove the Hotmail account, all other Exchange accounts start working again. Very strange.
You guys added Exchange2003 or Hotmail mailboxes? I found this issue on nearly all SGS2 ICS build.. currently on LPQ.
MMaster23 said:
I'm having the exact same issues but for me they seem to be related to Hotmail (and it's Exchange 2003-like EAS protocol. The moment I add m.hotmail.com as an Exchange account, my other corporate and Office365 stop syncing.
The moment I remove the Hotmail account, all other Exchange accounts start working again. Very strange.
You guys added Exchange2003 or Hotmail mailboxes? I found this issue on nearly all SGS2 ICS build.. currently on LPQ.
Click to expand...
Click to collapse
Aha! That explains it. I couldn't figure out why everything was working tickety-boo this morning and then the Exchange (Work) stopped working. Must have been cause I added hotmail as an exchange server too.
Indeed that also explains why I thought it was working when I added the other account first - I guess it was in fact working up to the point where I added the second account ;-)
jps1974 said:
I sent a link to this thread to Samsung Support, let's see what happens...
Click to expand...
Click to collapse
Cool ... let us know if you get a response. If ....
wonderstoat said:
Aha! That explains it. I couldn't figure out why everything was working tickety-boo this morning and then the Exchange (Work) stopped working. Must have been cause I added hotmail as an exchange server too.
Click to expand...
Click to collapse
I only have Exchange 2003. It was working fine until about two weeks ago.
Trying K-9 mail now, Touchdown doesn't work either.
I've tried the exchange mail app from one of the ICS leaks. My main issue is the scheduled mail just not seem to work. For peak time I don't need push mail, only needs to check every 4 odd hours, but even though I've set it up like that it still keeps on pushing mail whenever a new email comes in.
Can anyone confirm that the email client works properly with only one account installed?
I would be happy enough to do that, and use the MS Hotmail dedicated app for my personal email if I knew it worked.
Anyone doing this?
Sent from my GT-I9100 using xda premium
No not even with one account.
Exchange 2010 Problem
I had this problem with an Exchange 2010 account when the email retrieval size was all works just fine on 100kb, no connection errors at all. Although Hotmail seems fine when email retrieval size is all.
I have used all ICS Beta and official ICS Versions. All Version have the Exchange Bug.
Hi
Did not find any thread about this yet, so sorry if this is a well known problem.
I was working with my TFP and our company e-mail, and i wanted to use Exchange Active Sync, on my TFP, but i cannot for the love of God find anyway to get this to work.
It works partly good, but not completely
For instance we use auto signature from our Exchange server, and this gets added when mails are sent from Galaxy S2 (2.3.6) or a Windows Phone 7 (Omnia 7) but from my TFP (4.0.3 Stock ROM) this is impossible to do.
How should and where should i enable this on my TFP (Also heard an iPad 3 user complain about it, but haven't had time to check out his device)
Any help would be greatly appreciated
Ever since I got Touchdown by Nitrodesk (app on Google Play) a couple of years ago, I have never looked back at another Exchange Activesync client. It supports all the exchange policies that we use and is supported well by the developer.
There is a trial version so you can test it before you decide to purchase. There is a version for tablets and one for phones.
Severion said:
Hi
Did not find any thread about this yet, so sorry if this is a well known problem.
I was working with my TFP and our company e-mail, and i wanted to use Exchange Active Sync, on my TFP, but i cannot for the love of God find anyway to get this to work.
It works partly good, but not completely
For instance we use auto signature from our Exchange server, and this gets added when mails are sent from Galaxy S2 (2.3.6) or a Windows Phone 7 (Omnia 7) but from my TFP (4.0.3 Stock ROM) this is impossible to do.
How should and where should i enable this on my TFP (Also heard an iPad 3 user complain about it, but haven't had time to check out his device)
Any help would be greatly appreciated
Click to expand...
Click to collapse
You can add a signature in Account Settings in the email app. It doesn't inherit the signature from your Exchange account, but it works well enough.
+1 on Touchdown for Exchange. In Android you can sync various folders from your Exchange server, but if you have any rules on the server that automatically move new mail into different folders, Android won't alert you to those new emails. Touchdown will, along with a plethora of other features.
+ 1 for Touchdown . Working very well
So my problem is simple.
When I upgraded to latest official ICS ROM (I had to use Odin) I have this connection error in the stock e-mail client.
I'm using an Exchange 2010 server, I've removed account, and added it again, it did sync and retrieve new e-mail for about an hour, but suddenly it stopped working. It keeps coming back with the connection error...
Can any-one please help me?
SparkyRih said:
So my problem is simple.
When I upgraded to latest official ICS ROM (I had to use Odin) I have this connection error in the stock e-mail client.
I'm using an Exchange 2010 server, I've removed account, and added it again, it did sync and retrieve new e-mail for about an hour, but suddenly it stopped working. It keeps coming back with the connection error...
Can any-one please help me?
Click to expand...
Click to collapse
clear data and reboot then set ur email.
MyLifeRocks10 said:
clear data and reboot then set ur email.
Click to expand...
Click to collapse
By clearing data you mean removing the exchange account right?
SparkyRih said:
By clearing data you mean removing the exchange account right?
Click to expand...
Click to collapse
yes but u don't have to remove it manually goto manage apps select the app and clear data and reboot . also try to do same in email app.
MyLifeRocks10 said:
yes but u don't have to remove it manually goto manage apps select the app and clear data and reboot . also try to do same in email app.
Click to expand...
Click to collapse
Ok,
It's already done syncing... yesterday (when the trouble started) it synced very slowly.. Let's see if it stays like this now...
hi,
have the same problem.
tried what you suggested, it ectually cleared the account and i had to re-enter and reset it up.
did not work, it synced some emails and then stopped with connection error
i use exchange 2003, samsung galaxy s2 ics 4.0.3
any suggestions ?
thank you
addition:
--------
bow, after a few hours it did sync, VERY slow and when reading the mail the sync back to mark as read either not done or will also take hours...
where is the problem ?
i can avoid thinking of going back to 2.3.6 as this version really sucks.. it has so many problems.
same here
Hello,
Same problem here, on Android 2.3.3 no exchange sync problem, after update ti 4.0.3 connection error ...
Samsung Galaxy S II (Black) - Android 4.0.3
So I haven't had any problems since my last post until now :S
About an hour ago it synced an SMS messages over 3G, when I came home, I received an e-mail on my Outlook client and tablet at the same time, so I kept looking to my Galaxy.... nothing!
It's not my exchange server (2010 SP2), everything, including my tablet on android 4.03 using the ASUS client work perfectly fine...
Using POP3 or IMAP is not an option, even not as a temp workaround... I really need the activesync :S
it's a "known" defect affecting some Exchange accounts (f.e. google mail's ActiveSync): http://forum.xda-developers.com/showthread.php?t=1545986
there are some people that claim they could get it to work by changing some settings, but that only helps for some exchange servers. the ASOP 4.0.4 exchange service & mail client seems to work tho.
heldchen said:
it's a "known" defect affecting some Exchange accounts (f.e. google mail's ActiveSync): http://forum.xda-developers.com/showthread.php?t=1545986
there are some people that claim they could get it to work by changing some settings, but that only helps for some exchange servers. the ASOP 4.0.4 exchange service & mail client seems to work tho.
Click to expand...
Click to collapse
The last post on page 10 of that topic seems like a working solution... To bad i don't have the time to root my phone and try it atm...
So replacing the e-mail and exchange apk's made it even worse for me... now I can't even start the mail app anymore
Issues with Exchange and other syncing with ICS
After reading lots of post and trying to resolve issues I believe I have resolved my issues using pop & Exchange accounts.
Try the following:
1. Edit every email account to the lowest retrevial size for emails.
and leave whatever email accounts you have setup as is.
2. Turn your phone off, do not restart.
3. Hold down the home button and press the power on button, keeping the button held down until you are at the full menu screen or pin code for your sim.
4. The if phone doesnt refresh, go to email settings and refresh each individual email account. Mine did automatically.
Hope this helps all the poor suckers out there that have spent hours on their phone trying to resolve issues rather than being the guinea pigs Samsung has made of us!
Good luck & god bless.
Liz
This doesn't work either...
Samsung has to fix this very soon... Some people try to use this thing for business, and the exchange feature is one of the most important features imo... I have to have a fix soon becaus this is soo ... annoying
I guess I have a good temporary fix, by setting the retrieval size to headers only it seems to work fine....
I am having same problem on galaxy s2. Recently upgraded to 4.0.3.
It syncs sometimes with exchange 2010 but most of the times it gives error as
'Connection error '. I have tried everything that you guys suggested. Nothing seems to work.
please help!!
Hope it help to solve
Changing the maximum email size to '100KB' from 'All' also solved my problem.
It Solves the problem for some time. When I reduced to size to Minimum, it worked for 3-4 days just fine. Altough 'Connection Error' Again started coming.
It stayed like that for couple of more days and exchange started working again.
Just to make it clear, our exchange is working fine since all others are getting updates.
Really strange!!!
Email client started working
Hi guys.
I updated to 4.0.4 on my skyrocket yesterday and faced this issue till today morning. Just while being in the email app.. go to the settings of FONT. It has not been selected and hence we do not see our mails.
Select any size.. and voila the mail appears.
I was on bulletproof 2.5 and the company was using exchange 2003 and everything was working just great. Then we got ics leaks and I tried couple of different roms. (Speed ROM and RMS quick-sense, on Speed-ROM 4.0 hybrid at the moment). The company switched the exchange server to 2010. Since then I have not been able to get my email. (on either ROM). It lets me create the account and authenticates the account, but then during sync, I get unknown error on exchange server ..
I have sent out email to our IT about this problem and may be they will be able to help from their side .. but may be this is a known problem and someone has already found a solution?
I looked around and someone was suggesting using AOSP email apk. So I tried that. (replaced /system/app/Email.apk with AOSP email.apk and added exchange.apk to that folder. (It was not present in that folder)
I am S-ON and on Speed-ROM 4.0 Any ideas, suggestions will be appreciated!