Note FLAWS! - AT&T Samsung Galaxy Note I717

I'm about to go trade my black note for a white one. But I've been hearing about some manufacturing defects... Such as cracks and black screen?
Can someone explain to me so I can inspect the new note while I'm at the store?
Sent from my SAMSUNG-SGH-I717 using XDA

I have a white note. Neither of those issues exist on my unit of that helps.
Sent via tapatalk using the Samsung Galaxy Note

HarmonyFlame said:
I have a white note. Neither of those issues exist on my unit of that helps.
Sent via tapatalk using the Samsung Galaxy Note
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+ 1 to this. Mine's fine.

Don't let all the negative reviews freak you out.. Go ahead and swap the chance of a lemon is very slim. My gf and I both have had flawless white notes.
Sent from my SAMSUNG-SGH-I717 using xda premium

Dnt listen to that crap. Ppl who write those things do not feel comfy even with their body of course they will find "problems" with the note and keep exchanging it twoce a week. This is very good quality built phone get it!
Sent from my SAMSUNG-SGH-I717 using xda premium

The white one is Stunning!
-Once you go NOTE, you'd say 4 inches a Joke

I agree with everybody else. I also have a white Note, and it's just fine. No cracls, no "black crush" (stupid name if you ask me). This is why I hate those stupid threads by people who examine their phones with a microscope, then create threads when they find the most miniscule flaws, which otherwise wouldn't be seen. Go ahead and pull the trigger on the white version.
BTW, if you look hard enough, youbwill always find a tiny imperfection. Five million Notes have shipped, and only fraction of them have had problems. No more than any other phone on the market.
Sent from my Galaxy Note (SGH-i717) using XDA Premium.

PeartFan40 said:
I agree with everybody else. I also have a white Note, and it's just fine. No cracls, no "black crush" (stupid name if you ask me). This is why I hate those stupid threads by people who examine their phones with a microscope, then create threads when they find the most miniscule flaws, which otherwise wouldn't be seen. Go ahead and pull the trigger on the white version.
BTW, if you look hard enough, youbwill always find a tiny imperfection. Five million Notes have shipped, and only fraction of them have had problems. No more than any other phone on the market.
Sent from my Galaxy Note (SGH-i717) using XDA Premium.
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And then they bloody return them. I swear I'd smack some of the guys who return **** from this forum

My white note is flawless

Felinos11 said:
Dnt listen to that crap. Ppl who write those things do not feel comfy even with their body of course they will find "problems" with the note and keep exchanging it twoce a week. This is very good quality built phone get it!
Sent from my SAMSUNG-SGH-I717 using xda premium
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These "problems" are real. I have both on my phone, but I could really care less about either. Don't let it stop you from getting a white one as it has nothing to do with the color.
Sent from my Samsung Nizzote

Every phone is susceptible to flaws, white just shows more that black. Get the white one if thats what you really want. I only have the black one because i got a good deal off contract for it.
Sent from my SAMSUNG-SGH-I717 using XDA

IMHO the people that are getting cracks in their screens are the people that think they are taking good care of their phones but in reality are not taking care of them. I had my first cell in the late 90s and broke my antenna taking it out of my pocket so I learned never ever to put my cell back in my pocket under any circumstances. Pants do get looser and tighter as you sit and stand and pressure is put on the screen which is probably causing these cracks. Get the white note just take care of it and you will be fine. No pockets! No bags! Don't sleep with it! Don't set it near your drink! Dont put in the glove compartment so it will rattle around! Don't lay on your dash while driving!

porkenhimer said:
IMHO the people that are getting cracks in their screens are the people that think they are taking good care of their phones but in reality are not taking care of them. I had my first cell in the late 90s and broke my antenna taking it out of my pocket so I learned never ever to put my cell back in my pocket under any circumstances. Pants do get looser and tighter as you sit and stand and pressure is put on the screen which is probably causing these cracks. Get the white note just take care of it and you will be fine. No pockets! No bags! Don't sleep with it! Don't set it near your drink! Dont put in the glove compartment so it will rattle around! Don't lay on your dash while driving!
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These cracks aren't in the screens...
You don't need to be so anal with your phone... It's not a cheap toy these are built solid. First two weeks with my phone I had it completely naked and pocketed it. now I have a leather pouch and glas.t screen protector. Just remember that it'll cost you 800 for a new one and I'm sure you won't break it.
Sent from my Samsung Nizzote

The only issue with mine is a small alien that lives under my battery feeding off my phones power. That explains the crappy battery life.
Sent from my SAMSUNG-SGH-I717 using XDA

cgibsong002 said:
These cracks aren't in the screens...
You don't need to be so anal with your phone... It's not a cheap toy these are built solid. First two weeks with my phone I had it completely naked and pocketed it. now I have a leather pouch and glas.t screen protector. Just remember that it'll cost you 800 for a new one and I'm sure you won't break it.
Sent from my Samsung Nizzote
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Your right they are not cheap toys but they sometimes get cracked screens if they are dropped from pocket level onto asphalt, but they are pretty well built. I'm not anal about my phone but I know no matter what if it breaks I either get my retired device of shell out $750 for a new one so I am very cautious. People can do what they want with their phones I was just giving advice based on my experience. I don't even take my phone outta the house, too much could happen and its really not that important to always have my cell with me. I don't have a text plan so I don't need it for texting and I would never walk/drive and text/talk. Nobody knows what is causing the so called flaws on the Notes but if mine get a scratch, chip or crack in it I will know exactly how it happened and won't have to sit and wonder whether its a defect or if I did it. I can keep a cell for 18 month till I upgrade and it still looks new but I too have scratched and even shattered phones so it happens to all of us. All I was sayin was if you know exactly where your phone is at all times it might not get a scratch or get broke.

porkenhimer said:
Your right they are not cheap toys but they sometimes get cracked screens if they are dropped from pocket level onto asphalt, but they are pretty well built. I'm not anal about my phone but I know no matter what if it breaks I either get my retired device of shell out $750 for a new one so I am very cautious. People can do what they want with their phones I was just giving advice based on my experience. I don't even take my phone outta the house, too much could happen and its really not that important to always have my cell with me. I don't have a text plan so I don't need it for texting and I would never walk/drive and text/talk. Nobody knows what is causing the so called flaws on the Notes but if mine get a scratch, chip or crack in it I will know exactly how it happened and won't have to sit and wonder whether its a defect or if I did it. I can keep a cell for 18 month till I upgrade and it still looks new but I too have scratched and even shattered phones so it happens to all of us. All I was sayin was if you know exactly where your phone is at all times it might not get a scratch or get broke.
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Mobile phones are exactly that, *mobile* phones. 99% of the people with cell phones use them when they are mobile. If you never take your's out of the house why spend so much for a cell plan? Just get a land line.

Related

Cracked Screen after 1-week

Had phone since the Sunday it was released...screen has developed a crack at the bottom, just above the capac. buttons going completely across the screen.
Everything still works fine, but is obnoxious to look at.
Heres the thing... (and I know people will doubt this) but I haven't dropped the phone at all. Not even set it down roughly. This morning, everything was normal...went to go to work and put it in my bag by itself (correction - only other thing in there was a book and a wool hat). Got to work, took my phone out and BLAM, crack stretching from one side to the other. No marks around the bumpers or anything. I'm completely nonplussed at what could have happened. My thinking is flex *could* have done this, but that seems like it'd need a hell of a lot of pressure to do.
Well, ATT won't cover it, samsung won't cover it and the quoted repair cost is $200. Deductible for ATT phone insurance is...you guessed it...$200 (or $250 can't remember).
Anyone have any luck with these flybynight screen repair shops? I don't think they'd have the parts in stock for the phone since it is new and kind of a fringe product.
I'm seriously pissed...hung around with my iphone 3g for 3 years waiting for a good phone to upgrade to..finally blow my upgrade and a week later blam.
Rant!
You have a warranty just send it in to get fixed
Sent from my SAMSUNG-SGH-I717 using XDA App
It should be obvious it wasn't dropped.
just take it back under warranty and get it replaced.
Sent from my Samsung Note via Tapatalk.
Yes warranty would work as long as it doesn't look dropped down.
raviluke said:
Yes warranty would work as long as it doesn't look dropped down.
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I called Samsung on the phone and they told me it wouldn't be covered under warranty... I did explain to them that it hadn't been dropped or anything. Should I call and pester them again?
balorok said:
I called Samsung on the phone and they told me it wouldn't be covered under warranty... I did explain to them that it hadn't been dropped or anything. Should I call and pester them again?
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I would take it to a different AT&T location and see if they'll replace it. Sounds like you got a rubbish device. I can't imagine they would replace it, as long as it's obvious it hasn't been dropped.
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Some photos of the damage/device, I have more of just about every angle. I cannot find *any* indication of external damage which makes sense, but still the screen is jacked.
I bet the book fid that. That happened to our recrptionist to her iphone. A book in the back pack. She is a college studemt.
Sent from my SAMSUNG-SGH-I717 using xda premium
I would imagine the book definitely did that. Don't let them know that though ;-)
Sent from the best mobile device ever --Samsung Galaxy Note
A paperback book could do that? Thats actually very concerning to me as a consumer. I'm extremely cautious with my electronics (ask my wife, she will eyeroll ) and to have something like this occur without any strenuous contact being made with the phone is appalling.
First Samsung phone, and unfortunately will most likely be my last. It looks and operates flawlessly and was exactly what I wanted... but I can't for the life of me see spending that kind of money on something that can essentially break through such light use.
balorok said:
Had phone since the Sunday it was released...screen has developed a crack at the bottom, just above the capac. buttons going completely across the screen.
Everything still works fine, but is obnoxious to look at.
Heres the thing... (and I know people will doubt this) but I haven't dropped the phone at all. Not even set it down roughly. This morning, everything was normal...went to go to work and put it in my bag by itself (correction - only other thing in there was a book and a wool hat). Got to work, took my phone out and BLAM, crack stretching from one side to the other. No marks around the bumpers or anything. I'm completely nonplussed at what could have happened. My thinking is flex *could* have done this, but that seems like it'd need a hell of a lot of pressure to do.
Well, ATT won't cover it, samsung won't cover it and the quoted repair cost is $200. Deductible for ATT phone insurance is...you guessed it...$200 (or $250 can't remember).
Anyone have any luck with these flybynight screen repair shops? I don't think they'd have the parts in stock for the phone since it is new and kind of a fringe product.
I'm seriously pissed...hung around with my iphone 3g for 3 years waiting for a good phone to upgrade to..finally blow my upgrade and a week later blam.
Rant!
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Click to collapse
buy a replacement from ebay and fix it yourself. shouldnt be too difficult, I have replaced my iphones and my sensations screen and they pretty much were the same
I tried looking on ebay for a replacement, but perhaps I'm searching for the wrong thing...
can you share a link?
After calling just about every ATT store in town and explaining the problem, I found one willing to exchange it for a new one no questions asked.
I'm still worried about the durability of the phone since nothing major occurred that should cause this amount of damage. Hopefully I just had a defective screen or something and this one will last me a long, long time.
i carry my note in my pocket (I'm a big guy) it rides in the front pocket all day was case-less for the first week i mean i worked played and goofed off with it there can't even tell. i think u just got a bad glass display it is mass produced product and defects do happen.
I myself was very impressed with the build quality of the phone how sturdy it felt despite its lack of depth. So i'd just be aware and keep ur books away from it
should probably just start storing my books on the damn thing
balorok said:
After calling just about every ATT store in town and explaining the problem, I found one willing to exchange it for a new one no questions asked.
I'm still worried about the durability of the phone since nothing major occurred that should cause this amount of damage. Hopefully I just had a defective screen or something and this one will last me a long, long time.
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Im guessing you just had a faulty screen. Gorilla glass can take some serious pressure, and is even pretty damn good at shock resistance. I've dropped my old captivate and infuse countless times without a case and never cracked a screen. Hell, last summer my captivate took a kick from a full grown horse when it was in my pocket, and the screen survived. The hoof hit the back of my captivate, bent the backplate and battery, but the screen was fine. It saved me from a huge bruise, that's for sure.
I think you will be fine with a new device, because it sounds like a faulty screen. Don't let one faulty Samsung ruin Samsung for you forever. They make great devices, and their screens are matched by none. Other manufacturers are just as likely do have a defective device, you just got really unlucky with your first note.
Sent from my SAMSUNG-SGH-I717 using xda premium
I have already dropped my note face down on a corner (it was in a speck case and had a clear screen protector on) and knock on wood it was fine. It is very possible that its just a faulty screen. I would pesster the heck out of at&t and samsung til i got a new phone. They will budge you just have to be persistant.
Sent from my SAMSUNG-SGH-I717 using xda premium
I am anal about my devices also, and the thought of just throwing it in a bag makes me cringe! Always front left pocket for me, no exceptions!
balorok said:
A paperback book could do that? Thats actually very concerning to me as a consumer. I'm extremely cautious with my electronics (ask my wife, she will eyeroll ) and to have something like this occur without any strenuous contact being made with the phone is appalling.
First Samsung phone, and unfortunately will most likely be my last. It looks and operates flawlessly and was exactly what I wanted... but I can't for the life of me see spending that kind of money on something that can essentially break through such light use.
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No offense, but if you stuffed your Note in a bag with a book or anything else, you're not really that cautious with your electronics. There's a reason I have never damaged any of my phones or tablets. It's because I don't do things like that.
greyhulk said:
No offense, but if you stuffed your Note in a bag with a book or anything else, you're not really that cautious with your electronics. There's a reason I have never damaged any of my phones or tablets. It's because I don't do things like that.
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I'm not sure where you got the idea that I "stuffed" it in a bag. The bag in question was a messenger style bag with separate internal pockets, phone was in one, book in the other. Book was a paperback (you can actually see it in my photos) about 200 pages thick.
UPDATE:
Second phone screen cracked. Top of screen near the front camera. Had it less than 24 hours - took it back and they exchanged it again with no issues.
Got it at around 4pm, took it home, put it in case (SGP) and put it to charge, went to the gym and then came home and did some programming for a few hours before bed. Phone stayed on charger the whole time. Next morning I put (note: did not "stuff") the phone into my right front pocket of my jeans (normal jeans, not skinny or anything). It was the only thing in the pocket, had a wallet in my back right pocket and some disposable eye contacts in my left front pocket. Walked about 3 blocks to a lecture checked email on the phone - no crack. sat with it in the pocket (front right) for about an hour and a half, then got up and walked home. Got home took the phone out...crack! About an inch long from the very edge of the glass towards the middle of the phone.
I can't make this stuff up. Took it to the store and they replaced it for me again. Manager said something about maybe they got tussled around during shipment or packing.
Both cracked were white devices. The phone I have now is a black one.
I'm trying to think of reasons why this could have occurred twice. First time could possibly have been from being in the bag, but I wasn't throwing the bag around or anything like that. Second time? Who knows... if walking with a phone in your pocket causes it to break...
I am super thankful that I found a store willing to do the exchanges, and I do love this phone...but what the heck!

Camera window scratched

I've been using my Note since I got it in March of this year. I didn't purchase a case as I had my iPhone 3GS for close to 3 years and never had an issue dropping it or damaging it.
A few weeks ago I took a picture and it didn't look real good. I opened other pictures I had taken previously and they looked much sharper. I looked into settings and everything looked normal. I looked at the camera window and noticed it was scratched and dirty looking. I tried cleaning it but that didn't do anything.
I contacted Samsung and was told this is physical damage and I need to pay to get this fixed.
I'm not one to try and get everything fixed for free but in this case I think it's a poor design of the camera window as it isn't caved in and sticks out and can get scratched by having the phone rest on it's back. I think this is the normal way to place the phone when I'm not using it.
I would like to know if you guys think this is a poor design or if I'm the one who messed it up ? I know I could of bought a case and this would of never happened but I think if a phone needs a case to keep this from happening then Samsung should supply the case or worn you that you need one. My iPhone 3GS with no case never had an issue with the camera window getting scratched.
If you think this should be covered under warranty how should I convince Samsung as they tell me it's not.
Thanks for your time.
Just hard brick it and return it in for warranty. That's how most folks nowadays do it.
Sent from my SAMSUNG-SGH-I747 using xda premium
I can't speak for your phone, but I never use a case on any phone. My phones go through hell, very dusty and harsh environment (custom cabinet maker / installer). I have never had a problem with my camera lense cover. And I'm the guy who walks in the office and does the toss slide on the desk with my phone. But one thing I'm very good about is nothing ever goes in the pocket with my phone. Change, keys, lighter, none of that. But as hard as they try to make sure everything they produce is of the same quality, there are exceptions that slip through the cracks.
I love my note!
21productionz said:
I can't speak for your phone, but I never use a case on any phone. My phones go through hell, very dusty and harsh environment (custom cabinet maker / installer). I have never had a problem with my camera lense cover. And I'm the guy who walks in the office and does the toss slide on the desk with my phone. But one thing I'm very good about is nothing ever goes in the pocket with my phone. Change, keys, lighter, none of that. But as hard as they try to make sure everything they produce is of the same quality, there are exceptions that slip through the cracks.
I love my note!
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I always put in my pockets with nothing in my pockets. I will admit I do put it on the counter when I'm at a bar and may move it around on the counter but I still think a 600 dollar phone shouldn't have the camera window flush where it can get scratched.
I sent Samsung an email telling them I find this unacceptable and that this should of never happened and it's not because I'm careless. If they expect us to use a case then supply it with the phone or maybe tell us to never put the phone on it's back as the camera window may get scratched. Guess if they still expect me to pay to get the window changed I will have to learn how to hard brick the phone.
I love my Note and changed because I liked the bigger screen and having a better camera than my iPhone 3GS. I've dealt with Samsung for an issue with my TV and it was pretty hard to get things resolved. Now I have an issue with one of there phones and it seems to be an issue again. My 3GS had an issue with the sensor called Apple got an appointment at an Apple store got there 15 minutes later I was out with a new phone. The new phone had the power supply burn up. Same scenario call got to the Apple store 15 minutes later out with a new phone. That being said I prefer Android over iOS but for customer service Samsung is way behind Apple.
Thanks for the replies. Will keep yo posted on the reply from Samsung to my latest email.
That's your bad my camera is fine and I've had it since pre-order. No case either.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
I hate to say this but "IF it had a case, this probabaly would've never happend". The HTC one X camera bulges out and so far there isn't a lot of complaints about the camera lense getting scraped. Claiming that it was poorly designed is just a bad excuse.
-Once you go NOTE, you'd say 4 inches a Joke
[Lady]: "How do you carry that huge phone in your pocket?"
[Note User]: "I'm used to having huge stuff in my pants"
I never touch my lens with anything but a micro-cloth (plus it's in a fairly thick case, so sliding it around isn't an issue), and even then I got a scratch on it straight through the middle the first week I had the phone. But it's not noticeable in pictures. You'd REALLY have to screw up the lens to be able to see anything in a picture, the focal point is so far away from the lens...
EDIT: You may be able to just find a replacement lens and fix it yourself. I did that on a prior phone when the lens cracked from being dropped.
The camera is just that lens with a ribbon cable that connects it to the mainboard. Its not too hard to remove. I have seen replacements for other phones available.
Thanks for the replies. All I know my pictures look grainy now and when I look at the lens/window it's dull looking and I can't get it back clear. If I messed this up I would like to know how I did this as I have done nothing different with my Note compared to my 3GS. Will look into trying to fix this myself as paying 75-100 to get this done by the Samsung service center is expensive. I could understand if I did something stupid to mess it up but as far as I know I didn't.
DS1969 said:
I've been using my Note since I got it in March of this year. I didn't purchase a case as I had my iPhone 3GS for close to 3 years and never had an issue dropping it or damaging it.
A few weeks ago I took a picture and it didn't look real good. I opened other pictures I had taken previously and they looked much sharper. I looked into settings and everything looked normal. I looked at the camera window and noticed it was scratched and dirty looking. I tried cleaning it but that didn't do anything.
I contacted Samsung and was told this is physical damage and I need to pay to get this fixed.
I'm not one to try and get everything fixed for free but in this case I think it's a poor design of the camera window as it isn't caved in and sticks out and can get scratched by having the phone rest on it's back. I think this is the normal way to place the phone when I'm not using it.
I would like to know if you guys think this is a poor design or if I'm the one who messed it up ? I know I could of bought a case and this would of never happened but I think if a phone needs a case to keep this from happening then Samsung should supply the case or worn you that you need one. My iPhone 3GS with no case never had an issue with the camera window getting scratched.
Thanks for your time.
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Hi, perhaps you should look into getting a replacement lens from ebay.
Here's a link:
http://www.ebay.com/itm/OEM-SAMSUNG...795739?pt=PDA_Accessories&hash=item20c9df1c9b
If you think this should be covered under warranty how should I convince Samsung as they tell me it's not.
DS1969 said:
Thanks for the replies. All I know my pictures look grainy now and when I look at the lens/window it's dull looking and I can't get it back clear. If I messed this up I would like to know how I did this as I have done nothing different with my Note compared to my 3GS. Will look into trying to fix this myself as paying 75-100 to get this done by the Samsung service center is expensive. I could understand if I did something stupid to mess it up but as far as I know I didn't.
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You obviously did if it's not an issue for anyone else...
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Otterbox. Period.
Sent from my SAMSUNG-SGH-I717 using xda premium
Yes ....otterbox ....
Mine has been very effective ....g
I don't really like cases but I went with the otterbox commuter and I love it. You might want to look into a case once you fix the camera.
My outside silver bezel was scratched from dropping and it also has the camera window. Not to hard to replace. Just need to undo screws and something to pry it off. Found part on eBay.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
If you've been relegated to spending money to fix it or getting a warranty replacement, maybe try to polish it first, it has worked for me in the past with similar issues. I don't know if its a polycarbonate lense, but automotive stuff always helped me. Meguiars plastiX is the stuff I've used with reasonable success, at least with plastic parts. Maybe trying something like that will help clear it up, if the scratching isn't too deep anyway.
I am going to try this tonight.. as i also have a very very beat up camera window and mines been in a case from day 1. but its in my pocket with countless other things. i am going to try and hand polish it and if that fails low speed dremel with a polish wheel and some polish creme lololol worst that happens is i screw it up.. i've got a spare note anyways. I'll try and post some before an after pictures.
EDIT:
after looking at the protective shell its just plastic and not even attached to the camera. you can buy the replacement lens cover here for $5 and its 9 screws to change it out
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=140854323974
That's what I did. Hardest part is popping off the piece. I used something called an orange stick (plastic wedge thing). Its very easy though, hope it works out for you.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
ukguy115 said:
That's what I did. Hardest part is popping off the piece. I used something called an orange stick (plastic wedge thing). Its very easy though, hope it works out for you.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Click to expand...
Click to collapse
If u take the phone apart so the back is off 9 screws and a case opener tool. you can bend those tabs straight and the piece falls right out. drop the new one in and bend the tabs down and done.
If you take some paper and roll it up and put it on either side of the camera when you're snapping the back cover on it will make it pop up enough to stick out a bit further than the camera cover but not so far as to stop it from locking all the clips on the cover. When you put it back down after that the camera cover doesn't touch the table.

Cracks appearing on back case.

I noticed yesterday small cracks appearing round the edges of the openings in the white back of my S3. I've emailed Samsung to see what they will do about it but thought i'd see if anyone has had issues like this. I dont take the cover off my phone very often and i'd say it's been off less than 10 times since i've owned it (July).
gooshy said:
I noticed yesterday small cracks appearing round the edges of the openings in the white back of my S3. I've emailed Samsung to see what they will do about it but thought i'd see if anyone has had issues like this. I dont take the cover off my phone very often and i'd say it's been off less than 10 times since i've owned it (July).
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My brother's S3 had that and he barely removed it since he is using a case. Like once a month. It has been an issue since the beginning. You have to buy a new back cover if you can't live with that. Or a case.
Be aware these are some of the weakest parts of the case, if when removing the case you bend it back to far this may occurr. What is too far?, when that was
To open the case you should only pull it back ebnough to get your fingle nails under it and then pull it back and off without bending any of it, this is possible, i've had mine off numerous times this way with no damage at all.
New backs cost naff all though, just replace it fella.
Show iSheep why a removable back is so awesome... Get on ebay and buy a new one, they are really cheap (thank you plastic) then laugh at the iSheep you know who have to send it in for service when their precious chicken foil gets scratched.
delsus said:
Show iSheep why a removable back is so awesome... Get on ebay and buy a new one, they are really cheap (thank you plastic) then laugh at the iSheep you know who have to send it in for service when their precious chicken foil gets scratched.
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nexus 4
respider said:
nexus 4
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Busted.
Sent from my Galaxy Nexus using Tapatalk 2
respider said:
nexus 4
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Offtopic, but wow!! That's a scary avatar
i take mine off all the time!!!! and i have NOOOO ISSUES
delsus said:
Show iSheep why a removable back is so awesome... Get on ebay and buy a new one, they are really cheap (thank you plastic) then laugh at the iSheep you know who have to send it in for service when their precious chicken foil gets scratched.
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This ^^
Samsung will probably claim user damage and take no responsibility anyway so hit ebay and get a new one.
Take the chance and show the iSheep what customization is all about - I've even seen a carbon fibre one for less than $10. A regular plastic one is even cheaper and there are all kinds of covers, plenty to choose from.
I have a crack like that too. And the white around the Samsung letters have also started flaking off.
9000r said:
I have a crack like that too. And the white around the Samsung letters have also started flaking off.
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Click to collapse
Buy one from ebay, you can buy metal/poly-carbonate and other sexy backs, or a very cheap regular one.
my white:silly: iphone 3gs developed similar cracks all by its self , i think something is wrong with the quality cuz my 3 weeks old galaxy s3 doesnt have any yet hopefully not in the future
Thanks for the responses, but I think a lot of people are missing the point. The back case is not fit for purpose. Yes I could easily go onto eBay and buy a new one and there are loads on there to choose from. As for iSheep, I've owned 4 iPhones previously and if I had this issue with any of them whilst still in warranty, Apple would have replaced my handset with out much hassle.
If Samsung ever get back to my support query and suggest that the cracks are caused by myself i'll be really disappointed. People can complain all they want about Apple products but their customer service is second to none when devices are still in warranty.
Flame away......
Same problem with my back cover, and only one point I change battery twice a day I will regular basics since 3 month so I do expect some wear and tear
Sent from my GT-I9300 using Tapatalk 2
gooshy said:
Thanks for the responses, but I think a lot of people are missing the point. The back case is not fit for purpose. Yes I could easily go onto eBay and buy a new one and there are loads on there to choose from. As for iSheep, I've owned 4 iPhones previously and if I had this issue with any of them whilst still in warranty, Apple would have replaced my handset with out much hassle.
If Samsung ever get back to my support query and suggest that the cracks are caused by myself i'll be really disappointed. People can complain all they want about Apple products but their customer service is second to none when devices are still in warranty.
Flame away......
Click to expand...
Click to collapse
Actually, from someone who worked at an applecare call center, I will disagree. We were actually instructed to always try to make it the user's fault if possible. It's easier than one would think. That and gut customers saying they're only covered for 1 year when you actually have 2 under Europe's laws. Only when the customer insist A LOT and starts citing laws, were we allowed to escalate the call to a second tier operator who'll still try but most likely end up complying with the customer's request for that 2nd year.
I could go on forever with the **** they have us pull on the customers (some are real asshats that actually deserve though)
Not saying Samsung's any better, I actually don't know how Samsung's service is (hell, I'm actually not expecting it to be any better) but trust me, Apple is not there for the customer, that I know. If you experienced better with Apple, I'll actually be glad since I wasn't cool with their behavior by any means.
Let us know how it turns out please
I bent mine in half and all the paint fractured on it, thought they were really flexible, I guess not
I few months ago i posted a thread with this same issue...
well, a few weeks later, I managed to fix my problem with a "non-cientific" method... to say at least... but it worked for me, don't know why... I removed the back cover... plugged the usb cable on the phone and put the back cover back to the phone with the usb cable plugged in... checked to see if it was properly fitted ... and believe it or not.. the crack on back case was gone...
give it a try... maybe works for you too

So I finally did it...

I dropped my phone a couple days ago, tried to not pay it any mind. It was inside a slippery pocket and I took off my coat to turn it inside out for the rain and the phone went with it, OF COURSE. Did a quick inspection, everything looked fine so I pocketed it and went on my way.
This morning I was surveying my phone near my bedside window and I caught this weird glimpse of an arch so I tried to rub it away thinking it was a smudge.
Tilted the phone a little more and noticed that it's actually the plate behind the glass. So fragile. </3
I didn't get insurance, so I could probably go sign up then come back a couple days later and act like "OH NO!!"? Or should I just get a case and call it good? The crack isn't noticeable unless you tilt the screen and stare at it for a moment, and there aren't many moments where I or myself is staring at the back of it. Performance doesn't seem to be altered either.
Thoughts? Suggestions?
My guess is that performance won't be affected.
However, cracks tend to grow. It may be small now, but it likely will get bigger, unless you're lucky enough that both extremities of the crack are headed towards the bezel. Your call, but with it being on the back, and if you're getting a case, I would deal with it personally. Not having insurance sucks.
Also, trying to get ins on it now is not a horrible idea. Particularly if the damage is tough to see. Florescent lights are horrible for seeing those defects, the sun is much better.
Edit: one letter of grammer
Sent from my LG-E970 using XDA Premium HD app
Well the crack is heading from the bottom and arches up to the side. I'd take a picture of it but I only have my phone's camera and it might be a little difficult to even get a picture of the crack with a mirror. So I assume it couldn't grow any more from that. (I hope.) I'm buying a few silicone cases right now. :x
Edit: managed to get a picture of it with my webcam. See that?
sorry to hear...
this is the first phone i bought insurance for.
hopefully my Belkin bumper and Zagg kit will be in by the 27th so i can some level of protection on it. but would either have been able to prevent an impact fracture like that? i kinda doubt it. the bumper should make a it a bit less slippery at least.
i'd get insurance, while you can, if you're going to keep the device for a couple years i'm sure you'll have a good reason to call it in before all is said and done. either due to physical damage from being dropped one too many times or heck, just to replace the non-replaceable battery.
NOTE: BestBuy insurance = $10/mth over 24mths OR $170 if paid up front.
At first I wasn't considering insurance, but now I am definitely going to get it after seeing the crack. So when I get it, will I be able to play off the situation of my phone or will they look at it first and determine that it can't be replaced without a fee? I feel like I should've put this in Q&A with all the questions I have. :x Didn't think I had so many. Just wanna make sure so I don't **** myself over lol.
I am not sure how they will proceed as far as wanting to see the phone first. I wish you all the best with it !!
If they won't do it, some people have said that by putting a screen protector on it that usually keeps the crack from spreading. ( I noticed it is on the back, it should still work) Regards.
The crack isn't on the Gorilla 2, it's across the plate beneath it. So I'm hoping it just stays as is and doesn't fracture any further.
Murasakiii said:
I dropped my phone a couple days ago, tried to not pay it any mind. It was inside a slippery pocket and I took off my coat to turn it inside out for the rain and the phone went with it, OF COURSE. Did a quick inspection, everything looked fine so I pocketed it and went on my way.
This morning I was surveying my phone near my bedside window and I caught this weird glimpse of an arch so I tried to rub it away thinking it was a smudge.
Tilted the phone a little more and noticed that it's actually the plate behind the glass. So fragile. </3
I didn't get insurance, so I could probably go sign up then come back a couple days later and act like "OH NO!!"? Or should I just get a case and call it good? The crack isn't noticeable unless you tilt the screen and stare at it for a moment, and there aren't many moments where I or myself is staring at the back of it. Performance doesn't seem to be altered either.
Thoughts? Suggestions?
Click to expand...
Click to collapse
My sympthies
We've all been there, done that. If they got a dollar for everytime they tried selling someone insurance to go with their phone but that person said "it's fine. i won't drop it", they'd be able to retire. I've been one of those people. Which is actually why I'm on this phone now instead of my Galaxy S3 haha
Good luck. One thing that bugs me is often the insurance doesn't cover drops.
If you can get best buy insurance I'd go for it. The only thing they don't cover is lost or stolen I hear.
Sent from my LG-E970 using xda app-developers app
I read up online that geek squad has an advanced insurance that covers drops. But I don't think I can go back and get it because what do you know, I've hit the third week mark of having this phone. Fffff-.
Sent from my LG-E970 using xda app-developers app
They might help you out with insurance at best buy. If not, you'd need to get something like square trade of zagg warranty or a competitor. Att insurance is a joke, 7.50/mo with a $200 deductible.
Sent from my LG-E970 using xda premium
Murasakiii said:
I read up online that geek squad has an advanced insurance that covers drops. But I don't think I can go back and get it because what do you know, I've hit the third week mark of having this phone. Fffff-.
Sent from my LG-E970 using xda app-developers app
Click to expand...
Click to collapse
You have one month from date of purchase...least that's what they told me. Same as for the AT&T warranty purchase window.
Sent from my LG-E970
DraginMagik said:
You have one month from date of purchase...least that's what they told me. Same as for the AT&T warranty purchase window.
Sent from my LG-E970
Click to expand...
Click to collapse
Thanks for the info! I'll go back some time this week. Cutting it pretty close for myself. I'm hoping they don't notice the crack, maybe I can just get my phone replaced. Hopefully the advanced insurance isn't too much more.
Sent from my LG-E970 using xda app-developers app
Murasakiii said:
Thanks for the info! I'll go back some time this week. Cutting it pretty close for myself. I'm hoping they don't notice the crack, maybe I can just get my phone replaced. Hopefully the advanced insurance isn't too much more.
Sent from my LG-E970 using xda app-developers app
Click to expand...
Click to collapse
You just need to go in with the original receipt and say you want to add insurance. You don't have to show the phone then. Wait a week and then have the phone replaced. Done it twice.
Sent from my LG-E970 using xda premium
Or instead of scamming the insurance, you could just live with the purely cosmetic crack and have better karma. Just saying...
Sent from my LG-E970 using Tapatalk 2
What's the replacement payout at the end of 2 years? Do they replace the device or pay out the value?
Sent from my LG-E971 using xda premium
What does karma have anything to do with my phone?
Anyway I got denied insurance.
Sent from my LG-E970 using xda app-developers app
Never mind I should have just not posted. Just annoys me seeing threads about how to scam insurance. And, yes, getting insurance after something is broken is a scam.
But regardless, I'll shut up now. Everyone can flame away.
Sent from my LG-E970 using Tapatalk 2
My thread isn't about scamming insurance, it was asking if I should ignore it and get a case or get the cases plus insurance so I'd be protected from further harm to my phone. Being snarky to posters because I asked for suggestions is unnecessary. I've never bought insurance for a phone before, and it just so happens that since there's a small crack I can't have insurance at all. Wonderful.
Sent from my LG-E970 using xda app-developers app
You could get it over the phone with AT&T I bet.
Or squaretrade or zagg.

Has anyone dropped their phone yet?

Just curious, when I was researching which phone to buy I read some posts from other carrier forums that screens tend to break very easily from short distances or even in a pocket. Havent seen posts for VZ yet. Im very careful with this probably too careful
Sent from my SCH-I545 using xda app-developers app
rizzo777 said:
Just curious, when I was researching which phone to buy I read some posts from other carrier forums that screens tend to break very easily from short distances or even in a pocket. Havent seen posts for VZ yet. Im very careful with this probably too careful
Sent from my SCH-I545 using xda app-developers app
Click to expand...
Click to collapse
Haven't broken the screen but the frame of this phone is crap coming from Motorola. It's hit the ground twice from less than 3 feet and has 3 rather large dents in the housing. Once was falling off the seat in my car to a rubber all season floor mat which shouldn't do crap but left a dent. I'll give samsung the nod on internal hardware but the chassis is awful. A friend of mine dropped his from about waist high onto the edge and shattered his screen.
Sent from my SCH-I545 using Tapatalk 4 Beta
arcanexvi said:
Haven't broken the screen but the frame of this phone is crap coming from Motorola. It's hit the ground twice from less than 3 feet and has 3 rather large dents in the housing. Once was falling off the seat in my car to a rubber all season floor mat which shouldn't do crap but left a dent. I'll give samsung the nod on internal hardware but the chassis is awful. A friend of mine dropped his from about waist high onto the edge and shattered his screen.
Sent from my SCH-I545 using Tapatalk 4 Beta
Click to expand...
Click to collapse
I have a pretty extensive history with Motorola and have come to the same conclusion. I had my phone on my bed and accidentally dropped my belt on the top right corner of the phone and it left a noticeable indention. I immediately went out and bought a case for the phone even though I've never worried about one with any previous phone.
Sent from my SCH-I545 using Tapatalk 2
if you afraid the screen would be broken, you should buy Nokia mobilephone. otherwise, you could buy a phone case to protect your mobilephone.
Almost tonight but my headphone cord save my life
Sent from my SCH-I545 using xda app-developers app
My blackberry Torch
rizzo777 said:
Just curious, when I was researching which phone to buy I read some posts from other carrier forums that screens tend to break very easily from short distances or even in a pocket. Havent seen posts for VZ yet. Im very careful with this probably too careful
Sent from my SCH-I545 using xda app-developers app
Click to expand...
Click to collapse
I have blackberry torch. i never dropped my handset. :laugh:
My phone feel maybe a foot, if that onto concrete and the screen cracked from the corner. The screen still works, the touch buttons still work. Just a crack. Luckily GeekSquad covers accidentals. I ended up getting a SlimArmor case form SpiGen. Did some small drop tests on my sidewalk. Seems to protect it pretty well.
yeah the frame does suck. mine creaks lol its not fully pushed against the body. silly Samsung
Sent from my Samsung Galaxy S4 using Tapatalk 4 Beta
We were chilling at our friends place and my friends was on dinning table when he woke up from the chair his phone fell down!!!!
But still he has not a single scratch on his phone. Guess How???
Luckily, there was clothes down the phone his lazy-nes saves his phones life.:laugh::laugh::laugh:
yay
rizzo777 said:
Just curious, when I was researching which phone to buy I read some posts from other carrier forums that screens tend to break very easily from short distances or even in a pocket. Havent seen posts for VZ yet. Im very careful with this probably too careful
Sent from my SCH-I545 using xda app-developers app
Click to expand...
Click to collapse
I have dent on a corner
You people are rough on phones. I've never dropped a single phone in my life, it's always first on my mind when I move around.
berfles said:
You people are rough on phones. I've never dropped a single phone in my life, it's always first on my mind when I move around.
Click to expand...
Click to collapse
that must be exhausting
sent from the State where marijuana is not illegal
chris_marsh said:
that must be exhausting
sent from the State where marijuana is not illegal
Click to expand...
Click to collapse
Not really, I'm just a careful person, takes no extra effort at all. Nothing not worth preserving a $600 phone, anyway.
i got mine last Wednesday. love it...been super careful with it and was going to get a case yesterday on lunch...when i got to work i grabbed the phone from my console and went to get out of my truck and the phone bumped the steering wheel causing it to fly out of my hand and onto the pavement i pick it up and the outer glass is complete spider webbed and cracked all down it....sucks ....since i just got it Verizon hadn't activated my insurance or some BS so now im fighting with them to get it replaced...the insurance co don't want to do it...sigh...all else fells i found these outside case with the glass(no lcd) for 12 bucks on ebay.....:crying:
i had the razr before this and have dropped it multiple times with no cracks....
envius said:
i got mine last Wednesday. love it...been super careful with it and was going to get a case yesterday on lunch...when i got to work i grabbed the phone from my console and went to get out of my truck and the phone bumped the steering wheel causing it to fly out of my hand and onto the pavement i pick it up and the outer glass is complete spider webbed and cracked all down it....sucks ....since i just got it Verizon hadn't activated my insurance or some BS so now im fighting with them to get it replaced...the insurance co don't want to do it...sigh...all else fells i found these outside case with the glass(no lcd) for 12 bucks on ebay.....:crying:
i had the razr before this and have dropped it multiple times with no cracks....
Click to expand...
Click to collapse
Which is why I got this! video says it all :good:
http://us.cygnett.com/smartphone/sm...olution-black-galaxy-s4-silicone-pc-case.html
tkacer said:
Which is why I got this! video says it all :good:
http://us.cygnett.com/smartphone/sm...olution-black-galaxy-s4-silicone-pc-case.html
Click to expand...
Click to collapse
wow that looks like a good case
I carry my new phones around like they're a newborn child, won't put it in a pocket that has anything else in it or near the desk/nightstand edges. It's all about minimizing risks - like not trying to carry too many things at once.
With that being said, there's a 100% chance I'll drop this phone at some point. My GS3 survived a couple major drops with a few small dents in the corner .... as much as I like the look/feel of the GS4 a million times more than the GS3, I feel like the reduced bezel size and straight/rigid edges won't be as durable.
Get a case guys!
berfles said:
You people are rough on phones. I've never dropped a single phone in my life, it's always first on my mind when I move around.
Click to expand...
Click to collapse
exactly
chris_marsh said:
that must be exhausting
sent from the State where marijuana is not illegal
Click to expand...
Click to collapse
Not at all. Been 2 years since I've dropped one. It's a little weird but I get kind of attached to technology and take care of it. I'm the kind of person that doesn't want a single scratch on my phone and I hate cases so I just don't drop anything and nothing belongs in my right pocket but my phone
Sent from my SCH-I545 using Tapatalk 2
---------- Post added at 04:31 PM ---------- Previous post was at 04:30 PM ----------
berfles said:
You people are rough on phones. I've never dropped a single phone in my life, it's always first on my mind when I move around.
Click to expand...
Click to collapse
chris_marsh said:
that must be exhausting
sent from the State where marijuana is not illegal
Click to expand...
Click to collapse
Sent from my SCH-I545 using Tapatalk 2
tkacer said:
Which is why I got this! video says it all :good:
http://us.cygnett.com/smartphone/sm...olution-black-galaxy-s4-silicone-pc-case.html
Click to expand...
Click to collapse
I just got a Spigen Neo Hybrid case. It's slim and sexy, but now I'm concerned it won't offer much protection for anything but the shortest falls. I'll have to check out this one.
I got mine on release day, and haven't dropped it once. I carried it for a few days with no case to enjoy the slim profile of the phone. Bought an Incipio case for it and seems to do the job. Of course like I said... haven't dropped it. I plan on picking up that Neo Hybrid as well, its gorgeous! :good::highfive:

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