I dropped my phone a couple days ago, tried to not pay it any mind. It was inside a slippery pocket and I took off my coat to turn it inside out for the rain and the phone went with it, OF COURSE. Did a quick inspection, everything looked fine so I pocketed it and went on my way.
This morning I was surveying my phone near my bedside window and I caught this weird glimpse of an arch so I tried to rub it away thinking it was a smudge.
Tilted the phone a little more and noticed that it's actually the plate behind the glass. So fragile. </3
I didn't get insurance, so I could probably go sign up then come back a couple days later and act like "OH NO!!"? Or should I just get a case and call it good? The crack isn't noticeable unless you tilt the screen and stare at it for a moment, and there aren't many moments where I or myself is staring at the back of it. Performance doesn't seem to be altered either.
Thoughts? Suggestions?
My guess is that performance won't be affected.
However, cracks tend to grow. It may be small now, but it likely will get bigger, unless you're lucky enough that both extremities of the crack are headed towards the bezel. Your call, but with it being on the back, and if you're getting a case, I would deal with it personally. Not having insurance sucks.
Also, trying to get ins on it now is not a horrible idea. Particularly if the damage is tough to see. Florescent lights are horrible for seeing those defects, the sun is much better.
Edit: one letter of grammer
Sent from my LG-E970 using XDA Premium HD app
Well the crack is heading from the bottom and arches up to the side. I'd take a picture of it but I only have my phone's camera and it might be a little difficult to even get a picture of the crack with a mirror. So I assume it couldn't grow any more from that. (I hope.) I'm buying a few silicone cases right now. :x
Edit: managed to get a picture of it with my webcam. See that?
sorry to hear...
this is the first phone i bought insurance for.
hopefully my Belkin bumper and Zagg kit will be in by the 27th so i can some level of protection on it. but would either have been able to prevent an impact fracture like that? i kinda doubt it. the bumper should make a it a bit less slippery at least.
i'd get insurance, while you can, if you're going to keep the device for a couple years i'm sure you'll have a good reason to call it in before all is said and done. either due to physical damage from being dropped one too many times or heck, just to replace the non-replaceable battery.
NOTE: BestBuy insurance = $10/mth over 24mths OR $170 if paid up front.
At first I wasn't considering insurance, but now I am definitely going to get it after seeing the crack. So when I get it, will I be able to play off the situation of my phone or will they look at it first and determine that it can't be replaced without a fee? I feel like I should've put this in Q&A with all the questions I have. :x Didn't think I had so many. Just wanna make sure so I don't **** myself over lol.
I am not sure how they will proceed as far as wanting to see the phone first. I wish you all the best with it !!
If they won't do it, some people have said that by putting a screen protector on it that usually keeps the crack from spreading. ( I noticed it is on the back, it should still work) Regards.
The crack isn't on the Gorilla 2, it's across the plate beneath it. So I'm hoping it just stays as is and doesn't fracture any further.
Murasakiii said:
I dropped my phone a couple days ago, tried to not pay it any mind. It was inside a slippery pocket and I took off my coat to turn it inside out for the rain and the phone went with it, OF COURSE. Did a quick inspection, everything looked fine so I pocketed it and went on my way.
This morning I was surveying my phone near my bedside window and I caught this weird glimpse of an arch so I tried to rub it away thinking it was a smudge.
Tilted the phone a little more and noticed that it's actually the plate behind the glass. So fragile. </3
I didn't get insurance, so I could probably go sign up then come back a couple days later and act like "OH NO!!"? Or should I just get a case and call it good? The crack isn't noticeable unless you tilt the screen and stare at it for a moment, and there aren't many moments where I or myself is staring at the back of it. Performance doesn't seem to be altered either.
Thoughts? Suggestions?
Click to expand...
Click to collapse
My sympthies
We've all been there, done that. If they got a dollar for everytime they tried selling someone insurance to go with their phone but that person said "it's fine. i won't drop it", they'd be able to retire. I've been one of those people. Which is actually why I'm on this phone now instead of my Galaxy S3 haha
Good luck. One thing that bugs me is often the insurance doesn't cover drops.
If you can get best buy insurance I'd go for it. The only thing they don't cover is lost or stolen I hear.
Sent from my LG-E970 using xda app-developers app
I read up online that geek squad has an advanced insurance that covers drops. But I don't think I can go back and get it because what do you know, I've hit the third week mark of having this phone. Fffff-.
Sent from my LG-E970 using xda app-developers app
They might help you out with insurance at best buy. If not, you'd need to get something like square trade of zagg warranty or a competitor. Att insurance is a joke, 7.50/mo with a $200 deductible.
Sent from my LG-E970 using xda premium
Murasakiii said:
I read up online that geek squad has an advanced insurance that covers drops. But I don't think I can go back and get it because what do you know, I've hit the third week mark of having this phone. Fffff-.
Sent from my LG-E970 using xda app-developers app
Click to expand...
Click to collapse
You have one month from date of purchase...least that's what they told me. Same as for the AT&T warranty purchase window.
Sent from my LG-E970
DraginMagik said:
You have one month from date of purchase...least that's what they told me. Same as for the AT&T warranty purchase window.
Sent from my LG-E970
Click to expand...
Click to collapse
Thanks for the info! I'll go back some time this week. Cutting it pretty close for myself. I'm hoping they don't notice the crack, maybe I can just get my phone replaced. Hopefully the advanced insurance isn't too much more.
Sent from my LG-E970 using xda app-developers app
Murasakiii said:
Thanks for the info! I'll go back some time this week. Cutting it pretty close for myself. I'm hoping they don't notice the crack, maybe I can just get my phone replaced. Hopefully the advanced insurance isn't too much more.
Sent from my LG-E970 using xda app-developers app
Click to expand...
Click to collapse
You just need to go in with the original receipt and say you want to add insurance. You don't have to show the phone then. Wait a week and then have the phone replaced. Done it twice.
Sent from my LG-E970 using xda premium
Or instead of scamming the insurance, you could just live with the purely cosmetic crack and have better karma. Just saying...
Sent from my LG-E970 using Tapatalk 2
What's the replacement payout at the end of 2 years? Do they replace the device or pay out the value?
Sent from my LG-E971 using xda premium
What does karma have anything to do with my phone?
Anyway I got denied insurance.
Sent from my LG-E970 using xda app-developers app
Never mind I should have just not posted. Just annoys me seeing threads about how to scam insurance. And, yes, getting insurance after something is broken is a scam.
But regardless, I'll shut up now. Everyone can flame away.
Sent from my LG-E970 using Tapatalk 2
My thread isn't about scamming insurance, it was asking if I should ignore it and get a case or get the cases plus insurance so I'd be protected from further harm to my phone. Being snarky to posters because I asked for suggestions is unnecessary. I've never bought insurance for a phone before, and it just so happens that since there's a small crack I can't have insurance at all. Wonderful.
Sent from my LG-E970 using xda app-developers app
You could get it over the phone with AT&T I bet.
Or squaretrade or zagg.
Related
I have been EXTREMELY careful with this phone, yet i managed to see a scratch on the screen as i pulled it out of my pocket. I'm still in my 30 day period and was wondering if at&t would take it back and exchange it for a new one...
I would suggest you contact the company where you bought the phone. But i think you can Imagine what their answer will be. But not all hope is lost. Nowadays you can replace phonescreens pretty cheap if you do this yourself or by someone else.
Sent from my A101IT using XDA Premium App
If you go back and replace your phone because of a microscratch on your screen, you're likely to get some very cross looks from the rep you speak with, and may not even get the exchange.
Now, I don't typically condone lying, but as one of the people who will potentially get screwed over by AT&T's new 5% rule in October... If you go back and complain about the battery or a "sluggish and laggy" phone, you'll probably get in and out quick and painless. But... Like I said before I don't condone lying, so I'm officially washing my hands of this thread
Sent from my MB860 using Tapatalk
I have some light scratches despite being really careful, screen not as tough as you would like to think!
Sent from my MB860 using XDA App
bsutton said:
I have been EXTREMELY careful with this phone, yet i managed to see a scratch on the screen as i pulled it out of my pocket. I'm still in my 30 day period and was wondering if at&t would take it back and exchange it for a new one...
Click to expand...
Click to collapse
Yes just tell warranty exchange that the phone over heats and shuts off randomly they will. Exchange it be warn that sometimes the phone that you get back may have some flaws not physical but hardware wise my exchange came back with gps not working had to give it yo Motorola to fix they just gave me a whole new device gps is awesome again
Sent from my Inspire 4G using XDA App
And once again we see why our insurance rates and deductibles keep going up!
You scratched your phone..............it's not indestructible..............deal with it like the majority of us do instead of trying to scam a replacement for something which you did yourself!
+1
CaelanT said:
And once again we see why our insurance rates and deductibles keep going up!
You scratched your phone..............it's not indestructible..............deal with it like the majority of us do instead of trying to scam a replacement for something which you did yourself!
Click to expand...
Click to collapse
I've had to replace two Atrix's so far, once because the housing was "loose" (probably manufacturing) and I called to see if there was a way to fix it myself and they said to just replace it. The second time was because the micro usb port was messed up (kept reading as if it was plugged in) so I brought it in and I was able to replicate the problem. Both times I had the phone back to them within 48 hours and both times the issue was physically apparent and replicated.
This is also an issue because a lot of us wanted an unlock-able bootloader but it was thought that many people who should not be "modding" their phone was going to try and probably take advantage of the warranty if they messed it up. This is just another version of that and it makes the argument harder for the rest of us that say we will take responsibility for our actions.
Put a screen protector on it and it won't get scratched. If the screen protector gets scratched get a new one.
Try putting a screen protector on it and see if the scratches are visible. They don't seem noticable to me. And no you can't repair with scratch remover cream. at least I didn't have much luck.
Another option buy the screen from ebay and repair it yourself. Not hard to do. I replaced mine after fallling from top of second story apartment building balcony on to the side walk. With otterbox impact case.
Sent from my MB860 using Tapatalk
The answer is no ill tell you why
it cannot be returned any device with liquid or physical damage cannot be exchanged or returned... but it really depends on the scratch
He said he is still in the 30 day period, all he has to do is take it back to the store and they will exchange it for a new one.
Sent from my MB860 using XDA App
On my iphone, I used automobile finishing tools to get a HUGE scratch out of my iPhone. I have not tried it yet on my Atrix, but are not they both made of Gorilla glass. Specifically, I used Meguir's #2 (like liquid sandpaper) followed by #9. Worked AWESOME to remove the scratches.
Gorilla glass is totally overrated. IMHO grab a couple of cheap eBay screen protectors before it's too late.
If anything, buy and use them for the peace of mind alone...
Sent from my MB860 using XDA Premium App
jarsh92 said:
He said he is still in the 30 day period, all he has to do is take it back to the store and they will exchange it for a new one.
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
This is different in each company and county. So like i earlier suggested, calling the company. You will not get any further with suggestions of our side.
Sent from my A101IT using XDA Premium App
I have found there to be many places that can replace a screen for about 40 dollars in at&t does not take it back
I'm about to go trade my black note for a white one. But I've been hearing about some manufacturing defects... Such as cracks and black screen?
Can someone explain to me so I can inspect the new note while I'm at the store?
Sent from my SAMSUNG-SGH-I717 using XDA
I have a white note. Neither of those issues exist on my unit of that helps.
Sent via tapatalk using the Samsung Galaxy Note
HarmonyFlame said:
I have a white note. Neither of those issues exist on my unit of that helps.
Sent via tapatalk using the Samsung Galaxy Note
Click to expand...
Click to collapse
+ 1 to this. Mine's fine.
Don't let all the negative reviews freak you out.. Go ahead and swap the chance of a lemon is very slim. My gf and I both have had flawless white notes.
Sent from my SAMSUNG-SGH-I717 using xda premium
Dnt listen to that crap. Ppl who write those things do not feel comfy even with their body of course they will find "problems" with the note and keep exchanging it twoce a week. This is very good quality built phone get it!
Sent from my SAMSUNG-SGH-I717 using xda premium
The white one is Stunning!
-Once you go NOTE, you'd say 4 inches a Joke
I agree with everybody else. I also have a white Note, and it's just fine. No cracls, no "black crush" (stupid name if you ask me). This is why I hate those stupid threads by people who examine their phones with a microscope, then create threads when they find the most miniscule flaws, which otherwise wouldn't be seen. Go ahead and pull the trigger on the white version.
BTW, if you look hard enough, youbwill always find a tiny imperfection. Five million Notes have shipped, and only fraction of them have had problems. No more than any other phone on the market.
Sent from my Galaxy Note (SGH-i717) using XDA Premium.
PeartFan40 said:
I agree with everybody else. I also have a white Note, and it's just fine. No cracls, no "black crush" (stupid name if you ask me). This is why I hate those stupid threads by people who examine their phones with a microscope, then create threads when they find the most miniscule flaws, which otherwise wouldn't be seen. Go ahead and pull the trigger on the white version.
BTW, if you look hard enough, youbwill always find a tiny imperfection. Five million Notes have shipped, and only fraction of them have had problems. No more than any other phone on the market.
Sent from my Galaxy Note (SGH-i717) using XDA Premium.
Click to expand...
Click to collapse
And then they bloody return them. I swear I'd smack some of the guys who return **** from this forum
My white note is flawless
Felinos11 said:
Dnt listen to that crap. Ppl who write those things do not feel comfy even with their body of course they will find "problems" with the note and keep exchanging it twoce a week. This is very good quality built phone get it!
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
These "problems" are real. I have both on my phone, but I could really care less about either. Don't let it stop you from getting a white one as it has nothing to do with the color.
Sent from my Samsung Nizzote
Every phone is susceptible to flaws, white just shows more that black. Get the white one if thats what you really want. I only have the black one because i got a good deal off contract for it.
Sent from my SAMSUNG-SGH-I717 using XDA
IMHO the people that are getting cracks in their screens are the people that think they are taking good care of their phones but in reality are not taking care of them. I had my first cell in the late 90s and broke my antenna taking it out of my pocket so I learned never ever to put my cell back in my pocket under any circumstances. Pants do get looser and tighter as you sit and stand and pressure is put on the screen which is probably causing these cracks. Get the white note just take care of it and you will be fine. No pockets! No bags! Don't sleep with it! Don't set it near your drink! Dont put in the glove compartment so it will rattle around! Don't lay on your dash while driving!
porkenhimer said:
IMHO the people that are getting cracks in their screens are the people that think they are taking good care of their phones but in reality are not taking care of them. I had my first cell in the late 90s and broke my antenna taking it out of my pocket so I learned never ever to put my cell back in my pocket under any circumstances. Pants do get looser and tighter as you sit and stand and pressure is put on the screen which is probably causing these cracks. Get the white note just take care of it and you will be fine. No pockets! No bags! Don't sleep with it! Don't set it near your drink! Dont put in the glove compartment so it will rattle around! Don't lay on your dash while driving!
Click to expand...
Click to collapse
These cracks aren't in the screens...
You don't need to be so anal with your phone... It's not a cheap toy these are built solid. First two weeks with my phone I had it completely naked and pocketed it. now I have a leather pouch and glas.t screen protector. Just remember that it'll cost you 800 for a new one and I'm sure you won't break it.
Sent from my Samsung Nizzote
The only issue with mine is a small alien that lives under my battery feeding off my phones power. That explains the crappy battery life.
Sent from my SAMSUNG-SGH-I717 using XDA
cgibsong002 said:
These cracks aren't in the screens...
You don't need to be so anal with your phone... It's not a cheap toy these are built solid. First two weeks with my phone I had it completely naked and pocketed it. now I have a leather pouch and glas.t screen protector. Just remember that it'll cost you 800 for a new one and I'm sure you won't break it.
Sent from my Samsung Nizzote
Click to expand...
Click to collapse
Your right they are not cheap toys but they sometimes get cracked screens if they are dropped from pocket level onto asphalt, but they are pretty well built. I'm not anal about my phone but I know no matter what if it breaks I either get my retired device of shell out $750 for a new one so I am very cautious. People can do what they want with their phones I was just giving advice based on my experience. I don't even take my phone outta the house, too much could happen and its really not that important to always have my cell with me. I don't have a text plan so I don't need it for texting and I would never walk/drive and text/talk. Nobody knows what is causing the so called flaws on the Notes but if mine get a scratch, chip or crack in it I will know exactly how it happened and won't have to sit and wonder whether its a defect or if I did it. I can keep a cell for 18 month till I upgrade and it still looks new but I too have scratched and even shattered phones so it happens to all of us. All I was sayin was if you know exactly where your phone is at all times it might not get a scratch or get broke.
porkenhimer said:
Your right they are not cheap toys but they sometimes get cracked screens if they are dropped from pocket level onto asphalt, but they are pretty well built. I'm not anal about my phone but I know no matter what if it breaks I either get my retired device of shell out $750 for a new one so I am very cautious. People can do what they want with their phones I was just giving advice based on my experience. I don't even take my phone outta the house, too much could happen and its really not that important to always have my cell with me. I don't have a text plan so I don't need it for texting and I would never walk/drive and text/talk. Nobody knows what is causing the so called flaws on the Notes but if mine get a scratch, chip or crack in it I will know exactly how it happened and won't have to sit and wonder whether its a defect or if I did it. I can keep a cell for 18 month till I upgrade and it still looks new but I too have scratched and even shattered phones so it happens to all of us. All I was sayin was if you know exactly where your phone is at all times it might not get a scratch or get broke.
Click to expand...
Click to collapse
Mobile phones are exactly that, *mobile* phones. 99% of the people with cell phones use them when they are mobile. If you never take your's out of the house why spend so much for a cell plan? Just get a land line.
I am usually very good about handling my phone and keeping it safe since I keep it naked. But last night as I am coming in from outside, my DNA slips out of my pocket and I hear it hit the ground. I had a brief moment where I thought the phone would be OK, that lasted until I saw the the phone landed screen down!!
I picked it up and can already feel the screen was shattered before turning it over.
It looks like I was angry at it and took a hammer to it.
But good news is I purchased the phone with my AMEX :good: so they will credit back the amount of the phone and I just have to pay my insurance deductible with Verizon to get a new one.
AMEX
I love AMEX. I paid for my DNA the same way. I have dropped mine as well, but only a small chip up by the speaker. I Have put an OtterBox Commuter on is since, and I can't even see the chip anymore.
Cheers!
Ok so I used my Amex too, but didn't know they'd cover a drop. Hmm
Sent from my HTC6435LVW using xda premium
fireguy0306 said:
Ok so I used my Amex too, but didn't know they'd cover a drop. Hmm
Sent from my HTC6435LVW using xda premium
Click to expand...
Click to collapse
Yes, for the first 90 days from purchase, if you accidentally damage the item or have your item stolen or lost; you can file a claim to have your $$ reimbursed in the form of a statement credit.
I dropped my phone about 1 ft onto the asphalt road, getting out of my mazda miata, with the phone on my lap. Landed upside down. Phone was naked. Screen was shattered.
I paid the $100 deductible w/ Asurion, and have kept the phone in a TPU case since then.
I LOVE the way the phone feels without a case, and the glass that goes all the way to the edge of the phone, with its bevel. But, unfortunately, that makes the phone highly susceptible to shattering with a fall
Dropped mine getting out of the car too within 2 days of buying it... Got a brand new one from Asurion though so i'm not too mad
Every time I ride my Ducati I tell myself that everybody on the road is trying to take me out.
And I never stop telling myself that while I'm on the bike.
Every time I reach for my phone I tell myself that I am going to drop it at any minute.
And I never stop telling myself that the entire time the phone is in my hand.
It's safer....and less expensive that way.
justice_beaver said:
I am usually very good about handling my phone and keeping it safe since I keep it naked. But last night as I am coming in from outside, my DNA slips out of my pocket and I hear it hit the ground. I had a brief moment where I thought the phone would be OK, that lasted until I saw the the phone landed screen down!!
I picked it up and can already feel the screen was shattered before turning it over.
It looks like I was angry at it and took a hammer to it.
But good news is I purchased the phone with my AMEX :good: so they will credit back the amount of the phone and I just have to pay my insurance deductible with Verizon to get a new one.
Click to expand...
Click to collapse
no pictures... you know we all want to see it.. yet at the same time we don't like seeing it.. :laugh:
Case, case, case .
Good number of em out there. I have two chips in my DInc 2 from dropping it. When I bought the DNA I almost didn't get one. I never really liked em. But I'm glad I did. It still sides in and out of me pocket just fine.
HtC DNA
XDA App
lazarus2297 said:
no pictures... you know we all want to see it.. yet at the same time we don't like seeing it.. :laugh:
Click to expand...
Click to collapse
I will take some pics this weekend, before I have to send it back.
Luigi711 said:
Case, case, case .
Good number of em out there. I have two chips in my DInc 2 from dropping it. When I bought the DNA I almost didn't get one. I never really liked em. But I'm glad I did. It still sides in and out of me pocket just fine.
HtC DNA
XDA App
Click to expand...
Click to collapse
Yea I have been looking at the Diztronic TPU case. Looks very minimal. I love the phone with out a case, but dont want to run into this issue again.
That's a good case I love mine it doesn't feel too different and it slides in and out of your pocket very easily.
Sent from my Nexus 7 using xda app-developers app
Here is a pic of my screen!
Can't wait to get my replacement.
Sent from my HTC6435LVW using xda app-developers app
justice_beaver said:
Here is a pic of my screen!
Can't wait to get my replacement.
Sent from my HTC6435LVW using xda app-developers app
Click to expand...
Click to collapse
Eww...
Sent from my HTC6435LVW using xda app-developers app
justice_beaver said:
I will take some pics this weekend, before I have to send it back.
Yea I have been looking at the Diztronic TPU case. Looks very minimal. I love the phone with out a case, but dont want to run into this issue again.
Click to expand...
Click to collapse
YES please get the diztronic!!!! i got it and dropped it from the second floor of my house and it took no damage!
Stryker1297 said:
YES please get the diztronic!!!! i got it and dropped it from the second floor of my house and it took no damage!
Click to expand...
Click to collapse
Got my replacement phone coming today and the Diztronic case coming tomorrow!! :good:
Ouch! I dropped mine the other day and thought for sure the screen was going to be cracked but I lucked out with zero damage
Sent from my Nexus 10 using xda app-developers app
ScreenSpace said:
Every time I ride my Ducati I tell myself that everybody on the road is trying to take me out.
And I never stop telling myself that while I'm on the bike.
Every time I reach for my phone I tell myself that I am going to drop it at any minute.
And I never stop telling myself that the entire time the phone is in my hand.
It's safer....and less expensive that way.
Click to expand...
Click to collapse
This people, even a case will not save the screen in some situations. Just don't drop it. In 18 years of carrying a phone I can still count on one hand the number of times I've dropped a phone.
Every time I ride my Ducati I tell myself that everybody on the road is trying to take me out.
Click to expand...
Click to collapse
That time you have to use the brand of your bike instead of saying motorcycle...
Just real depressed and needed it off my chest. It feel from my hoodie pocket and both the left corners have minute cracks and dents. Functions fine but I'm thinking of selling it cause apparently Verizon said I didn't get insurance on it even I have on every past 6 androids I owned.
Just wanted to vent. Thanks guys....matter of fact if anyone knows anyway to finagel up something help a broke brother out!
sent from my VZW Tweaked a.k.a VZE Un****witable beast
ahjee said:
Just real depressed and needed it off my chest. It feel from my hoodie pocket and both the left corners have minute cracks and dents. Functions fine but I'm thinking of selling it cause apparently Verizon said I didn't get insurance on it even I have on every past 6 androids I owned.
Just wanted to vent. Thanks guys....matter of fact if anyone knows anyway to finagel up something help a broke brother out!
sent from my VZW Tweaked a.k.a VZE Un****witable beast
Click to expand...
Click to collapse
Oh yuck! I am soooo paranoid I am going to break mine, I just got it tonight and the protector is coming in the mail. I might leave it at home and just keep using the Droid 4 in the mean time until it comes in.
Have you seen if there are any "phone fix it" shops that can replace the glass that is cracked? (I am assuming it is the glass that is cracked and not the screen itself, right?) My coworker dropped his Rezound and shattered the glass and got it replaced for a little over $100. Granted, the Rezound is a smaller phone, but it might not be much more. It will be cheaper than a new phone, that's for sure. Also, my IT manager just cracked his GS3 and replaced the glass himself with a heatgun and only spent $27 for the new glass and the tools needed, if you think you can do it yourself.
Unfortunately, I cracked mine as well. Landed face flat on a concrete floor as I was pulling it out. I didn't have my case on like a moron, so it's my own fault. Because I don't have insurance I was planning on calling Samsung to see how much the repair would cost, but I'm worried about the price because of the Wacom digitizer. It'd also make repair from local shops harder to do. What do you guys think?
I just contacted Samsung for a friend a couple weeks ago and the screen repair with parts and labor was just over 190 bucks. You can get a quote using the Samsung online chat, just have your emei number ready because they use that to generate the quote.
Edit: He already got his phone back and it appears they just gave him a new one. I think he was only without it like 10 days or so.
I know how you feel. Mine fell out of my purse when I got out of the car. I had on a wallet style case that leaves the top and bottom exposed. It flew open when it dropped. The chrome ring has a huge ding and screen crack on the bottom right. Everything works fine. It's just painful emotionally.
Here's what I found. Radio Shack can repair them. It has to be sent out. $70.00 to $90.00 for the glass, the chrome would be a little extra. Takes a couple weeks. They offer a lifetime warranty against defects (not droppage).
Another local cell phone company can do it on site. You pay a deposit, they order the parts and get them within 2 days, $290.00.
I didn't check with Samsung, but from this thread, it looks like it's worth checking with them also.
Sent from my SCH-I605 using Tapatalk 2
Corki2 said:
I know how you feel. Mine fell out of my purse when I got out of the car. I had on a wallet style case that leaves the top and bottom exposed. It flew open when it dropped. The chrome ring has a huge ding and screen crack on the bottom right. Everything works fine. It's just painful emotionally.
Here's what I found. Radio Shack can repair them. It has to be sent out. $70.00 to $90.00 for the glass, the chrome would be a little extra. Takes a couple weeks. They offer a lifetime warranty against defects (not droppage).
Another local cell phone company can do it on site. You pay a deposit, they order the parts and get them within 2 days, $290.00.
I didn't check with Samsung, but from this thread, it looks like it's worth checking with them also.
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i have the same style case and mine flung open and left it all exposed, i basically have the same style damage as you.
Thanks everyone for your insight! helps a lot. i will go to radio shack or check out samsung shortly!
Just get on eBay you can get the glass and digitizer for around $200. Then its easy to fix from there. Also I suggest an urban armor gear case, I dropped mine from about chest level it bounced and landed face down I thought for sure it broke. Picked it up the case has a few scuffs but the phone is perfect plus this case isn't as bulky as otter box.
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ahjee said:
Just real depressed and needed it off my chest. It feel from my hoodie pocket and both the left corners have minute cracks and dents. Functions fine but I'm thinking of selling it cause apparently Verizon said I didn't get insurance on it even I have on every past 6 androids I owned.
Just wanted to vent. Thanks guys....matter of fact if anyone knows anyway to finagel up something help a broke brother out!
sent from my VZW Tweaked a.k.a VZE Un****witable beast
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If you have always carried insurance with verizon, i would ask to speak with a supervisor. I have had insurance with vzw since the blackberry days. When i purchased a thunderbolt off contract a couple of years ago, i activated it in the store and the rep took my insurance off my line. A few months later the phone fell and broke. I was told i did not have insurance and i made mention that i have always carried insurance. The end result was they added insurance back on my line and vzw sent me a replacement phone.
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derekdjodrey said:
Just get on eBay you can get the glass and digitizer for around $200. Then its easy to fix from there. Also I suggest an urban armor gear case, I dropped mine from about chest level it bounced and landed face down I thought for sure it broke. Picked it up the case has a few scuffs but the phone is perfect plus this case isn't as bulky as otter box.
Sent from my SCH-I605 using xda premium
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Does this repair fix the chrome ring?
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So I talked to the store where I purchased my note and they told me insured! Hollllaa. Thanks guys
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ahjee said:
So I talked to the store where I purchased my note and they told me insured! Hollllaa. Thanks guys
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Nice! Glad you got a nice easy solution.
Edit: Most definitely the cheapest one too!
As some of you unfortunately may have found out, the back glass on our phones break quite easily.
Do you think we could get a petition or something going on "Change" website to get this problem addressed.
I have read some stories of the phone breaking not because of a drop, but because of temperature fluctuations.
To me, this seems like a manufacturing defect, similar to a recall on an automobile.
Any thoughts are appreciated to maybe get something going to correct this.
Thanks
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hollywood528 said:
As some of you unfortunately may have found out, the back glass on our phones break quite easily.
Do you think we could get a petition or something going on "Change" website to get this problem addressed.
I have read some stories of the phone breaking not because of a drop, but because of temperature fluctuations.
To me, this seems like a manufacturing defect, similar to a recall on an automobile.
Any thoughts are appreciated to maybe get something going to correct this.
Thanks
Sent from my LG-E970 using xda app-developers app
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Have you e-mailed LG support and let them know of these issues. I'm sure they know already but you can't just jump the gun without first contacting them directly. Give them the chance to fix it first. If they say that the temperature issues are normal then yes you can start a petition.
Is the back of this device easy to replace? If it is, it would be nice to be able to buy different backs, like made of polycarbonate or metal. That would be amazing. :fingers-crossed:
Though they would have to be made by a 3rd party, and I doubt any company would actually do it.
I believe that when you buy something with glass vs plastic or metal you should know and accept that glass breaks with pressure and don't hold others responsible for our choices.
That's why i use plastic cups at home lol
elvelozpotosino said:
I believe that when you buy something with glass vs plastic or metal you should know and accept that glass breaks with pressure and don't hold others responsible for our choices.
That's why i use plastic cups at home lol
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+1. Also haven't heard about the temp issue since early in the phone's life. I get people drop phones, and whatnot, but that isn't LG's issue, they chose a glass back, and the consumer chose to accept it.
Mike724 said:
Is the back of this device easy to replace? If it is, it would be nice to be able to buy different backs, like made of polycarbonate or metal. That would be amazing. :fingers-crossed:
Though they would have to be made by a 3rd party, and I doubt any company would actually do it.
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I've seen some replacement backs on ebay, i don't think the back of the phone itself would be too difficult to replace based on the tear downs i've seen at least. Guess ya never know till ya try. lol
I bought a spare back and bezel on ebay back when they were cheap and in stock, just in case. I work above the Arctic Circle and was worried what going from 70°F to -60°F and back when I go outside and come back in would do to the glass back, but I didn't have any issues this winter. YMMV.
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Nastybutler said:
I bought a spare back and bezel on ebay back when they were cheap and in stock, just in case. I work above the Arctic Circle and was worried what going from 70°F to -60°F and back when I go outside and come back in would do to the glass back, but I didn't have any issues this winter. YMMV.
Sent from my Nexus 7 using Tapatalk HD
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How cheap was it? The back, that is. I'm contemplating replacing it just because of the little crack, but I'm not sure if it's worth the 55.
Does the cracked back make it unusable? Case/otterbox and no one knows
sgtarky said:
Does the cracked back make it unusable? Case/otterbox and no one knows
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No the phone is completely fine, that's why I'm questioning buying a new back. It's just a cosmetic crack. Using a case now and I still think about it, haha.
I understand that. But temperature has nothing to do with pressure..
No I have not yet contacted them. I will do that and see what they say.
Just wanted to see what everyone's opinion was on this issue.
I saw one back on eBay for $55... Another seller shows them for $365 right now and before it was only $35, so I emailed him and they said its not in stock, that is why they raised the price. Said they will bring the price back down when they get more in stock..
Otterbox doesn't offer a case for this phone. I got a case from eBay for $10, its got a plastic shell surrounded in a rubber type wrap. It does ok, hides the crack some.. but my crack runs across the rear camera.
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Yeah, I think I got one back when they were $35, and I had $17 in ebay bucks from buying the phone anyway, so I figured what the hell?
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But it off ya
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elvelozpotosino said:
I believe that when you buy something with glass vs plastic or metal you should know and accept that glass breaks with pressure and don't hold others responsible for our choices.
That's why i use plastic cups at home lol
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I see your point, but I don't agree with your premise. It's not unreasonable to assume that the manufacturer is using materials, that won't break when walking outside into the cold. The back glass is supposed to be as strong as the screen (supposedly GG2 also). If the screen broke when walking outside, would I expect the manufacturer to replace it? I wouldn't have done anything that is unreasonable or explicitly outlined in the warranty (e.g., immerse in water or drop), so yes, I would expect the manufacturer to replace it.
dbgeek said:
I see your point, but I don't agree with your premise. It's not unreasonable to assume that the manufacturer is using materials, that won't break when walking outside into the cold. The back glass is supposed to be as strong as the screen (supposedly GG2 also). If the screen broke when walking outside, would I expect the manufacturer to replace it? I wouldn't have done anything that is unreasonable or explicitly outlined in the warranty (e.g., immerse in water or drop), so yes, I would expect the manufacturer to replace it.
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The cold cracks are from placing a hotter than normal glass back onto a cold surface. Not from walking outside.
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