Everytime I use my camera on my mozart my phone shuts down completely and starts back up again, it also sometimes freezes, but only when I use the camera
Everything else on the phone works fine, and I have had this phone for 5 months now and have had no problems with it until now.
It is really annoying me because I cannot use the camera as it is guaranteed my phone will shut off.
I have done a hard reset and this didn't fix the problem.
I am not sure whether my phone is under warranty as I purchased it from ebay.
Please help I don't know what to do.
Anyone please?
Someone please help ?
Sorry for the late reply.
Send it to a nearby HTC shop and get it fixed. It could be a hardware problem.
How much will this cost?
warranty should cover it, the mozart does not exists for 2 years
http://www.htc.com/de/selectcountry.aspx
yeah, this phone started 2nd half of 2010?
I have a irritating problem. Sometimes when i use my "LGP500" the touchscreen becomes unresponsive. The phone isn't stuck cause the homebutton works, but touch doesn't work at all.
But if i lock the phone, and unlock it, the touch works perfect again.
This happens sporadically, and I have no idea why. I'm thinking it's a software error, as it always works after a lock/unlock.
I found this text on a iphone forum and it describes exactly what is happening with my P500 (3 months old). It started a few weeks ago. I have the 2.3.3 oficial room and the hard reset cant solve my problem. Anyone with a similar problem? this is hardware or software problem?
you could try and do a factory reset. doesn't sound like a hardware problem, if touch screen does work. if that still doesn't work, maybe try a custom rom or take it back.. but your right sounds like a software problem.
Last Saturday, my 2yr old child was playing with my screen lock lumia. Next thing I see, it display a factory reset. It's ok for me since I sync my data mostly online, not a real damage.
But after the factory reset, the main problem happen. It doesn't fully functioning, icon doesn't display right. Next thing I know, freeze and factory reset again. it happen 3-4 more time but mostly functioning ok after reset.
It seen ok after that. Except when I try installing back the app from marketplace, after about ten app, error msg displayed rejecting the app installation. Phone is giving feedback back can't even go into the dialer. Next few minutes, restart and stuck at nokia logo, on-off and it's back to factory default.
Happen few more time after installing app every time. The last try, use the phone half day, fully function. Error, restart, stuck at nokia, and factory default again after trying to install app.
Now, it's at Nokia Care (authorise service center).
It's horror for me since happily using it for 3 month. Could find anyone posting the same problem, maybe it is a hardware problem. But a bit of concern since it is just a 3 month old phone.
Sent from my iPad using Tapatalk HD
Hmmmm, 2yr old child + 3month old Lumia = Disaster, Maybe your child managed to get the device wet in some way? A lesson learnt the hard way unfortunately, At least its now in good hands and hope it's all sorted when you get it back
Sounds like a hardware problem. Did your child drop the phone, or did he eat some parts? (okay, just kidding on the last one).
Still not ok
Just got it back from Nokia Care yesterday, the problem is still there when installing back my apps. Will sent it back this afternoon.
I can use it as a phone, but a smartphone that cannot install app, useless.
Fyi, no water did got into my lumia & my child never put the phone into her mouth. I have a 3yr old 3gs (pass to my wife after buying lumia) and ipad which my child use more often, no problem at all.
It seems like the problem my HTC WM had but that happen after 2++ yrs of usage.
Getting frustrated because I know it is hard to explain the problem.
Thinking of selling this phone if the problem cannot be solve.
Just send it to Nokia Care.
Manage to get my Lumia to be error-ed, show it to the Nokia Care personnel. When she try to on-off the set, it 'factory reset'.
They said they will change the phone board.
Will update when I collect my Lumia 800.
Now, I'm happy...
I had the exactly same problem with my Lumia 800.
I set a new passcode and forgot the passcode later
After enter several wrong passcodes, it said it will do a factory reset, i clicked Ok.
Then I have the exactly same problem with yours.
So your kid is innocent
I'm going to give up this piece of ****! Too many troubles with phone since I own it.
Nice to hear this is not just my problem.
Although, it really a big problem when this occur.
Really need to be careful when factory resetting the lumia.
Hope you didn't give up the phone, it really is a nice phone.
Nokia should be aware of this problem.
Just sent it for warranty claim as I did.
Though I'm still waiting for them to repair the phone..
if any one want to have a good windowsphone you will buy an htc windows phone like titan , nokia phone not good windowsphone
Pick up my Lumia yesterday, so far running fine.
Manage to install back most of the apps without problem/error.
They change the main board of the phone.
Won't be setting my phone with pass lock after this.
Sent from my iPad using Tapatalk HD
guys, same problem lumia 800 turns off and on by or if, after loaded does not start,
it is possible that a new phone is to warm his breath before turning it on?? him if he flashed can I fix these problems?
ps under warranty I have replaced it with a new one .... but the same problems!
*
phone buggy ....
It is possible to have issues with network try to turn off 3G. And you dont need to reflash just make hard reset same effect. But if your phone was replaced probably wont help alot.
Sent from my Lumia 710 using Board Express
anyway thanks for ideas and advice, but I also believe that you do not help much since it is a bug in the series lumia 800
Hey,
So I have some issues with my old Lumia 800. Basically, the screen becomes unresponsive once the phone is locked, although sometimes, it decides to "wake up". I think it's hardware issue, but just for the sake of it, I'd like to flush the phone to an old 7.5 firmware just in case, as i've read that this problems occurred to others when they upgraded to 7.8.
However, through NaviFirm+, Nokia Care Suite etc. I cannot find old firmware, just the most recent update. The phone has this update on, hard reseted etc. If there's some way to get an old WP7.5 firware, i;d appreciate it.
Tx