So a few weeks ago, I started having problems with sprints service. 6 dropped calls in 30 minutes, echoing on calls (incredibly annoying). when I called they made it seem like it was my phone and reset something on my phone and then proclaimed that all of my problems were fixed. WRONG! from what I've read and learned from talking with other sprint users is that they are doing some upgrade that won't be finished until July or September depending on who you talk to and that they won't apply a credit until the service is fixed and that it will be in the form of minutes and not an actual credit. I'm in the Chicago market.
Does anyone have any insight or anything to add. I don't really want to deal with the hassle of changing providers but I'm getting really angry with the lack of service.
If you are changing providers, who would you switch to?
Sent from my PG86100 using XDA
So how is this evo related? Go in a store get it replaced done deal..
Sent from my PG86100 using XDA
jmb521 said:
So a few weeks ago, I started having problems with sprints service. 6 dropped calls in 30 minutes, echoing on calls (incredibly annoying). when I called they made it seem like it was my phone and reset something on my phone and then proclaimed that all of my problems were fixed. WRONG! from what I've read and learned from talking with other sprint users is that they are doing some upgrade that won't be finished until July or September depending on who you talk to and that they won't apply a credit until the service is fixed and that it will be in the form of minutes and not an actual credit. I'm in the Chicago market.
Does anyone have any insight or anything to add. I don't really want to deal with the hassle of changing providers but I'm getting really angry with the lack of service.
If you are changing providers, who would you switch to?
Sent from my PG86100 using XDA
Click to expand...
Click to collapse
So, what you are saying is you had an issue. You called Sprint and they reset something and sayed it was fixed. It wasn't so instead of calling them back or going to a store, you talked to other Sprint users and got answers to your issues from them.
Advice: Go to a Sprint Corporate Store and tell them your issues.
Wow what a friendly attitude you have. it isn't specific to my phone, genius. I posted it here because unless you've unlocked your phone, my understanding is...you are a sprint customer. How many times do people post about canceling their service on this forum? Besides people with better quality phones are going to be more likely to notice the bad 3/4g vs people who don't use their phone for internet.
Sent from my PG86100 using XDA
jmb521 said:
Wow what a friendly attitude you have. it isn't specific to my phone, genius. I posted it here because unless you've unlocked your phone, my understanding is...you are a sprint customer. How many times do people post about canceling their service on this forum? Besides people with better quality phones are going to be more likely to notice the bad 3/4g vs people who don't use their phone for internet.
Sent from my PG86100 using XDA
Click to expand...
Click to collapse
pretty much anyone who posts about cancelling their phone because of some silly little thing gets flamed. if you have an issue take it in to get it fixed. if the issue is a big enough deal for you to want to cancel then cancel. what more advice do you need?
jmb521 said:
Wow what a friendly attitude you have. it isn't specific to my phone, genius. I posted it here because unless you've unlocked your phone, my understanding is...you are a sprint customer. How many times do people post about canceling their service on this forum? Besides people with better quality phones are going to be more likely to notice the bad 3/4g vs people who don't use their phone for internet.
Sent from my PG86100 using XDA
Click to expand...
Click to collapse
I don't even know where to start with this post?
First, you came on here, told a story and asked for advice. I posted what I thought you said for clarification and then gave you my opinion on what you should do.
Second, people do come on here and post about canceling there service all of the time, but they usually have a good reason. My opinion is you don't really have a good enough reason to cancel as from what you posted, you only had the issue once and only tried once to get it fixed.
Third, your last sentence makes no sense to me at all. I have read it over a couple of times, but still cannot make out your point.
Just my opinions.
I'm in the exact same boat as the OP. They're doing the Network Vision upgrades to the tower in my area (McHenry county outside Chicago) and as a result 9/10 calls I make drop within two minutes. After an hour of back and forth with Sprint, all they were willing to do is offer a minor discount on my bill this month. Its ridiculous, if they cant provide voice service, why am I paying them at all? And yes, they said its going to go on until June.
Sent from my PG86100 using xda premium
Calling and complaining will help for most phone-related things but they aren't going to stop the network vision upgrade or w/e just because you called. Going in to a corporate store won't fix anything either. You're pretty much stuck with the **** service near your house.
What you can do, is, switch providers. If you're willing to go through the hassle. I imagine T-Mobile wouldn't be much better but that's your cheap alternative. If you're serious having 0 dropped calls, great reception everywhere, fast 3G and actual 4G coverage, go with Verizon. It'll cost a lot more but, in your case, will probably be worth it.
Also, since I see so many of these threads and am getting sick of it, I'll do the honors:
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Related
I have contacted Verizon customer support about the dropped/missing call issue in order to get a replacement droid charge, x2 or a inc 2. I have had no luck in getting a offer to replace the fassy with one of the above. Does anyone have any solutions/suggestions as to how to get vzw to replace the fascinate?
Various threads have referenced all the information that you need. In observation of that fact I give you this:
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Now so that I don't leave you without bing helpful at all I shall link you to the thread that has been linked to numerous times already: http://community.vzw.com/t5/Samsung...ate-didn-t-help-PROBLEM-IS/td-p/569326/page/2
Go into the store, pay for a different phone, and have them activate it.
Seriously, ever other person on here is getting away with fraud. Boo hoo I missed a call once or twice so I need a new phone. A few people manage to talk their way into replacements and now everyone wants to do it.
It's a cell phone, not a hard line. Just like everything else in this world, there's going to be some issues at one point or another.
True, but if the company has itself found a flaw in the phone they need to replace what is faulty. I have been going through the threads and wanted to see if anyone had and information to help. I was told by CS at Verizon that if was likely my google forwarding that was making me miss calls. Yes, I miss calls. Most here are not committing fraud btw, that is just your opinion. I believe I speak the truth when I say most fassy owners miss calls. I never have this problem on my droid 1 or NV-touch.
While I agree that some are probably over exaggerating their problems in order to get a new device, it is a problem nonetheless. If it was nothing more than your standard cellular issues then this program would not be offered.
Not even close to fraud. Perhaps somewhat unethical (if you haven't noticed the issue).
Sent from my I500 using XDA App
Adr0it said:
Go into the store, pay for a different phone, and have them activate it.
Seriously, ever other person on here is getting away with fraud. Boo hoo I missed a call once or twice so I need a new phone. A few people manage to talk their way into replacements and now everyone wants to do it.
It's a cell phone, not a hard line. Just like everything else in this world, there's going to be some issues at one point or another.
Click to expand...
Click to collapse
I hate to contradict you, but it is a legitimate problem. You're slightly mistaken: many people have the problem, but at least in my case, I thought it was a software issue related to rooting/flashing custom ROMs. However, once the bulletin came out that it was a Samsung issue, we took advantage of it. It's a real problem - I spoke directly with Samsung (not Verizon) tech support, and they said that there is a team working to resolve the issue as we speak. So, perhaps it is a bit unethical. However, it is completely within our bounds as paying customers to do so.
I didn't even plan to ask for a replacement until my phone missed the call from my (now) boss offering me a job. When you have a job, you can't afford to miss a quarter of your calls.
Wow, close call. Glad you still got the job.
Sent from my I500 using XDA App
duuurp said:
Wow, close call. Glad you still got the job.
Sent from my I500 using XDA App
Click to expand...
Click to collapse
...tell me about it.
So I went to a Verizon store and they said that they were out of replacement models for the time being.
Adr0it said:
Go into the store, pay for a different phone, and have them activate it.
Seriously, ever other person on here is getting away with fraud. Boo hoo I missed a call once or twice so I need a new phone. A few people manage to talk their way into replacements and now everyone wants to do it.
It's a cell phone, not a hard line. Just like everything else in this world, there's going to be some issues at one point or another.
Click to expand...
Click to collapse
Sorry but when calls are not recieved or Text are missed, then wi/fi does not work and neither does GPS there is a problem with the phone. This is my wifes and never been rooted. I am calling today to see what they say. I have already done factory rest/data wipe. Did not help.
Adr0it said:
Go into the store, pay for a different phone, and have them activate it.
Seriously, ever other person on here is getting away with fraud. Boo hoo I missed a call once or twice so I need a new phone. A few people manage to talk their way into replacements and now everyone wants to do it.
It's a cell phone, not a hard line. Just like everything else in this world, there's going to be some issues at one point or another.
Click to expand...
Click to collapse
Do your homework before you post stupid and wrong stuff. I talked with Samsung customer support about the offer and the replacements, their supervisor said it is Samsung that is providing the Charge, as well ad other devices, some from competitors for those who want nothing to do with Samsung devices anymore, because ALL SCH-I500 devices are having serious call and data issues, they are doing it voluntarily trying to make it right with their customers. Samsung understands there is a very real problem with the I-500 phones, they have not, at the time I spoke to them, figured out what exactly it is or how to fix it. Their decision to do this is great from a customer service point of view. If it's broke and they can't fix it, they should replace it. Would you just accept a car being a lemon and the dealer/manufacturer saying sorry quit whining about, NO you'd take their ass to court, why should this be different, because it's a phone, get real.
Sent from my SCH-I510 using XDA Premium App
All right, everyone chill now... No need for another flame war As for the vzw rep: I'm not convinced he/she is being completely honest with you - if you're planning to call customer service again, ask for tier 2 support - they are reported to be more inclined to help you. If you go to the vzw store again, perhaps a different vzw store is near where you live - try going there
Another Fascinating post by my XDA app...
I would rather they fix the issues. I love the screen, size and weight of the Fascinate. IMHO, it's better than the replacement options. Of course, before my 1 yr is up, I may look into taking advantage of my warranty, if it's not fixed.
Sent from my SCH-I500 using XDA App
I went to another store any they offered a replacement and when the rep looked at his screen for ordering he said it showed 0 for quantity. I called CS and told them that I had been offered a replacement and right away I was put through to tier2. The tier2 person told me that I could have either a DX2 of DI2, then he put me through to another person. I asked that person about the Samsung charge and he told me that the Charge can only be ordered in-store as his system does not allow for the Charge to be ordered as a replacement kit although it is offered as an option. I will be going back to the VZW Corporate store to try to get my Charge (fingers crossed).
***Update***
Getting the Charge 2nd day mail!
I wonder when the Galaxy S2 will come out and if it will be offered as a replacement, if everything isn't fixed on the Fascinate by then.
I called tonight only offered another Fassy which is fine I just want a phone for my wife that works. I will put it through its paces to make sure it is good to go. They did say it should have all updates already.
Yeah I called and told them my problems with missed calls. to tell the truth I didn't even notice a problem till my wife tried to call me a bunch of times and my phone never rang or anything, then it happened to my wifes phone. My mother even said there were days she couldn't reach me because of it. I just asked if there was a way to fix it she said to do a factory reset did that didn't help. Then i was offered the x2 Dinc2 and the charge. she said for us to go to the store and see which one I liked better then to call back with my choice. I'm getting the Dinc2 when they get one in and my wife chose the x2.
But if they said that a fix was getting ready to come down the line I would have kept the fassy my wife and I love the phone. But we need it to be a phone.
They wont do anything if your warranty is out of date!
If your phone is older than a year they try to push you to use an update.
I just tried a local store and the CS number asked for tier 2 support and she basically said your phone is out of warranty sorry.
xwhofarted said:
They wont do anything if your warranty is out of date!
If your phone is older than a year they try to push you to use an update.
I just tried a local store and the CS number asked for tier 2 support and she basically said your phone is out of warranty sorry.
Click to expand...
Click to collapse
Unless you voided your warranty, everyone should have a warranty on the Fascinate since it has not been out more then a year.
well i purchased this phone from ebay and they gave me the run around. and wouldn't do anything for me.
Well I been with Sprint since the old old Nextel phones, cancelled.. came back in June with the 3D.. Coverage sucks indoors and I couldnt take it anymore so I started researching on how to get out ETF free.
I came up with my own method that is 50x faster than the roaming for months until they decide to terminate you.
I'm still thinking if I should give a family member my phone and keep the contract and get myself a new line on Verizon ( Galaxy nexus)
Or just terminate the line.
As soon as I decide and get out, ill release my secret to a few members. It will only take about 2 days.
Inb4 sprint dickriders.
I love the last line.
thread is worthless without any real information.
Really? You posted a thread about something that you can't even confirm is working?
As soon as I decide and get out, ill release my secret to a few members. It will only take about 2 days.
Click to expand...
Click to collapse
This has got to be one of the most pointless posts I've seen in a while, you should ask a MOD to delete it.
Also, most people here on xda aren't the type of people to complain about a contract and try to get out of it. If you're unhappy with your signal, get an air rave or change your PRL. Don't come on here and tell people you have a way to break your contract for free, but you don't know if it works yet..
If you want out, pay the $200 or keep your "secrets" to yourself.
Twolazyg said:
Really? You posted a thread about something that you can't even confirm is working?
This has got to be one of the most pointless posts I've seen in a while, you should ask a MOD to delete it.
Also, most people here on xda aren't the type of people to complain about a contract and try to get out of it. If you're unhappy with your signal, get an air rave or change your PRL. Don't come on here and tell people you have a way to break your contract for free, but you don't know if it works yet..
If you want out, pay the $200 or keep your "secrets" to yourself.
Click to expand...
Click to collapse
It does work 100% he said he was gonna cancel it but i told him wait and ill call back. It seems like almost every Sprint customer complains and i'm being kind by releasing something that may really make people happy. I have an airrave, but that only works at home. Its mainly buildings. Believe me, I love Sprint and ill definitley return soon. but for now its not working.
I also have a strong feeling your an employee and im not giving the info yet because I dont want it saturated before I get to do my thing.
Mastajeff said:
It does work 100% he said he was gonna cancel it but i told him wait and ill call back. It seems like almost every Sprint customer complains and i'm being kind by releasing something that may really make people happy. I have an airrave, but that only works at home. Its mainly buildings. Believe me, I love Sprint and ill definitley return soon. but for now its not working.
I also have a strong feeling your an employee and im not giving the info yet because I dont want it saturated before I get to do my thing.
Click to expand...
Click to collapse
I'm the same guy that you called (HINT: Don't put your email on XDA) and I will be warning the whole department of this trick. I am currently talking with my supervisor to get you permanently kicked from Sprint's network and if I have proof (which I do in screenshots and recording) you will be.
Thanks
-Questions about sprint? Email me.
yousefak said:
I'm the same guy that you called (HINT: Don't put your email on XDA) and I will be warning the whole department of this trick. I am currently talking with my supervisor to get you permanently kicked from Sprint's network and if I have proof (which I do in screenshots and recording) you will be.
Thanks
-Questions about sprint? Email me.
Click to expand...
Click to collapse
*grabs some popcorn*
Sent from my Nexus S 4G using xda premium
Wow *makes more popcorn*
Sent from my PG86100 using xda premium
yousefak said:
I'm the same guy that you called (HINT: Don't put your email on XDA) and I will be warning the whole department of this trick. I am currently talking with my supervisor to get you permanently kicked from Sprint's network and if I have proof (which I do in screenshots and recording) you will be.
Thanks
-Questions about sprint? Email me.
Click to expand...
Click to collapse
Doesn't that just get his contract terminated anyway?
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Pointless thread
I have a razr that drops data just about every day and was thinking to try to swap it for a HTC rezound.
Ok this crap is just BS.
They said as long as I am able to get a signal at some point there is not a thing they can do about it. one of my videos is in my sig showing the isuse.
I have tryed:
1) Clearing all data ( "advaned tech said to do this.)
2) Reboots every 24 hours
3) Airplane mode (mixed outcome. A few times it has made it data drop MORE by puting in this mode.)
4) just about every network app
5) Not using the phone for 2 days. ( I left it off and used my S2.)
Umm... No. Not unless your within the 30 day return period.
They swapped my droid charge for a rezound so I'm fairly certain they'll swap your razr for it. If they say no then just call back again and again until you get a nice rep.
Goodluck
How did you do that, was it 100% dead or what. And if thats the case, maybe I should wait a bit and try to get a better upcoming phone?
4ktvs said:
How did you do that, was it 100% dead or what. And if thats the case, maybe I should wait a bit and try to get a better upcoming phone?
Click to expand...
Click to collapse
I was on my 3rd replacement from them. I just kept calling and telling them about my 4g cutting in and out even with full data service (samsung makes awful radios) and they finally offered me a like-new rezound.
In your case you should complain about the bugs with your device and try to convince them that it isn't an isolated situation and that it's happening with a lot of other people's razrs. They should offer you the rezound and I'd go for it. It really is a great device with a fantastic dev community.
I tryed what you said and no dice.
They don't seem to give a crap and or think I am making this up.
I have upload more videos as retalion. They Need to fix there crap or I will go back to AT&T 100%.
I will keep calling, but every one has limits before they smap.
P.S how much do used HTC rez's go for?
4ktvs said:
I tryed what you said and no dice.
They don't seem to give a crap and or think I am making this up.
I have upload more videos as retalion. They Need to fix there crap or I will go back to AT&T 100%.
I will keep calling, but every one has limits before they smap.
P.S how much do used HTC rez's go for?
Click to expand...
Click to collapse
Don't call, Go to a Verizon store if you can.
kryptik06 said:
Don't call, Go to a Verizon store if you can.
Click to expand...
Click to collapse
I have but both stores don't give a crap. After you sign that 2 year, all careing stops. I am so glad I am mouth to mouth with AT&T.
Ouch. I would never leave verizon. In the phoenix area they have the best data coverage and their 4g service is about 5x faster than Att, tmobile and sprint. If you live in the Phoenix area you might be shooting yourself in the foot.
Sent from my Rezound running Tapatalk beta 4
4ktvs said:
I have but both stores don't give a crap. After you sign that 2 year, all careing stops. I am so glad I am mouth to mouth with AT&T.
Click to expand...
Click to collapse
On a side note, your auto correct is chewing up your posts.
Seriously, I hope you get your issue resolved. Back when the D1 came out, my wife kept having issues with hers, finally she got them to send her an Incredible instead.
I'm currently stuck in a DX2 which has been a horrible buggy phone. I'm working with a great rep right now going through the motions trying to get them to finally let me do an early upgrade. I got the X2 as a replacement for the POS fascinate last year so now they tell me they can only do a swap like that 1 time over the life of the account.
Just keep calling, I'm now on my 5th X2 and had 4 Fascinates before that. Eventually they may let you do it.
I'm really hoping to get a Rezound. Moto is crap to me now and I don't care for Samsung much either after the fascinate.
Yea I am not the best at typing.
I just did a reset at the store and then when I went home. Bam sub 1mbs on 4G. This is pissing me off. I am about to go back to that store soon as I am sure It has returned. All the RAZR's, rezounds and gnexus phones in the store were fast and fine with lots of apps and 400+uptime.
I live in a place were both AT&T and verizon have 4G LTE. On one bar of AT&T LTE at 1PM, I have seen 10-15mbs. I can only get 5 on a good day with one bar. At home with 3-4 bars I get 10-15mbs avg, when it's working right.
When I was getting my tbolt replaced I had to go through two refurbs which had the same problem. Finally I got a rep who said I could switch to the bionic or a charge. I asked her about the rezound and she said she couldn't allow it, when I told her I knew friends who were allowed for it. The rep didn't budge so I said id call back after I look at the phone options some more. I called back and told the new rep my situation and told this rep that I was given the options of a bionic, charge, and rezound lol and said that I decided I wanted the rezound. This rep didn't fight me at all and I got my rezzy
Sent from my ADR6425LVW using xda premium
It fell back to 3G and did this:
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It has come back to 4gLTE now and is fine, but that is a pain to deal with some times.
cincyelite22 said:
When I was getting my tbolt replaced I had to go through two refurbs which had the same problem. Finally I got a rep who said I could switch to the bionic or a charge. I asked her about the rezound and she said she couldn't allow it, when I told her I knew friends who were allowed for it. The rep didn't budge so I said id call back after I look at the phone options some more. I called back and told the new rep my situation and told this rep that I was given the options of a bionic, charge, and rezound lol and said that I decided I wanted the rezound. This rep didn't fight me at all and I got my rezzy
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
Same happened to me.
Well I geting a refurb razr. I tryed for a Rez, but no dice.
I will be reporting back as soon as I get the "new" one and try it out for a bit.
I got the new one and it works way better at holding down the fort of 4G than my old one did, but still seems to have the under laying issue of data droping just not nearly as bad/long yet. I will be keeping an eye on this. If all else fails back to AT&T I go.
This will be a whole new contract with Sprint if that matters. I really wanted this phone but we weren't due for an upgrade so my girlfriend's mom is taking my place on my girlfriends contract and I will be starting my own. When we activated our phones, the rep did it on the spot and since it was my first Android phone I was not aware that it's not advisable to update the phone if you want root.
I know there wont likely be an OTA to break root by the time I get my phone (hopefully...) but in general, I like the feeling of opening a brand new device and being the first one to open it and set it up. Do any Sprint employees (or anyone else with the knowledge) know if they have to activate it on the spot?
Another question regarding in-store purchases: If I take the phone out of the building and later on I find an imperfection (stuck/dead pixels, raised non-flushed glass or any other issues people have been noticing) am I able to swap it out without penalty within 14 days? Would it be rude to check the device in front of the employee before signing contract?
Thanks for all the help!
I walked out of bestbuy with them even opening the box up. I got home opened it all up and it auto activated.
Sent from my EVO using Tapatalk 2
billyapd21 said:
I walked out of bestbuy with them even opening the box up. I got home opened it all up and it auto activated.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Awesome. I don't want them to touch or open mine.
Check Me Out On The Google Play Store!!!
Sent From My Half Dead HTC Evo 3D, On The Now Network From Virgin Mobile?
billyapd21 said:
I walked out of bestbuy with them even opening the box up. I got home opened it all up and it auto activated.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Hoping it's the same at actual Sprint stores (I have to do it through them to get faster corporate discount through my company -- another reason I couldn't pre-order on a non-existing line).
I don't know how many people actually do this in their stores so I don't want to seem like a demanding jerk "let me see the phone before I sign" and "I don't want the phone opened, I can activate at home".
Main reason I want to inspect the phone is because currently, with my Evo3D I'm stuck with a dead pixel and while it is not a big deal to some, it is very very irksome to me.
I don't think Sprint reps have to activate it at the store, but I do believe this is the normal policy. When I got my EVO 4G, the Sprint rep unboxed and activated it in front of me. It was launch day, and they did the same thing for all of the other people waiting in line.
Inside Sprint Now also published some internal memos on everything Sprint employees are supposed to cover with the customer before they leave with their new EVO LTE. They're encouraged to unbox it, activate it, offer to transfer contacts, walk you through basic features, etc.
Just politely ask to handle it yourself and you should be fine.
I set my phone up via hands free activation after I accidentally turned the phone on when I got it.
.
Most useful Android Apps @ typhoonikan.blogspot.com
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HTC Supersonic: EVO 4G
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HTC Jetstream
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HTC EVO 4G LTE
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I actually like when they do it, just so I know it's in full working order when I leave.
Except when there is a pesky OTA wating in the wind. Then I'm against them even looking at the box.
AFAIK it is a "requirement" if it's an upgrade or new line. They have to activate it in order to have the discount be used. I may be saying that wrong but most of you will understand my point. Lol
Sent from my EVO using XDA Premium HD app
This is one of the advantages to buying it from Sprint.com or telesales.
Sent from my EVO using Tapatalk 2
Bought 3 evoLTE's. 2 I activated from home (but ended up having to contact sprint thru their online chat - something about the data plan changing) and one i took into the store.
I found that the knowledge of the Sprint reps varied widely. First phone was done in 10min. 2nd phone took 40min, lots of hassle, manual programming in service menus and manual prl update. 3rd was about 20min at the store.
No one at the store had even seen one yet when I brought it in. All the reps suddenly had nothing better to do that make sure my phone got activated...so they could play with it. It was quite amusing.
jadoe05 said:
AFAIK it is a "requirement" if it's an upgrade or new line. They have to activate it in order to have the discount be used. I may be saying that wrong but most of you will understand my point. Lol
Sent from my EVO using XDA Premium HD app
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Click to collapse
Def not a requirement at bestbuy, I used an upgrade and walked out with a sealed box.
Sent from my EVO using Tapatalk 2
Same here about Best Buy.
I always tell them I'm very ocd about people touching stuff I'm going to buy and they just give me the box, take my money and I'm out in 5 minutes. Hands free activation and it's all set up and re-downloading my apps from market in 5 more minutes.
hello there i have an Samsung galaxy s epic touch , that the power button doesn't work, can i active it and take it to a sprint store and see if they repair it?
I believe you should be fine doing that. I've done it before with $4 esrp (equipment service repair program) twice...switched phone onto account, waited a day or so and then went in and played dumb on why I was having issues (software issue caused by me that prevented booting/reprogramming/reinstallation of software). Most likely if they aren't able to fix it, they'll order a refurb for ya. Depends on servicability of the phone etc (evo 3d and EVO LTE being a bit more work for them from what I was told) I'd advise doing it at a corporate location. Faster and less hassle. Hope it helps ya and works out.
Sent from my EVO using xda app-developers app
thanks a lot for the info it greatly helps. where can i find corporate locations ?
lilbeast said:
thanks a lot for the info it greatly helps. where can i find corporate locations ?
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Click to collapse
Well I believe you can search on sprint.com (I think it even says corporate next to the address etc.), try finding location in sprint zone app same way (if you still have it installed), or you can even call sprint and ask them to locate one for you closest to your current location, you can stop into a location you know of and just ask em if they are. Hope that points ya in the right direction.
Sent from my EVO using xda app-developers app
You 2 idiots and many more like yourselves are the reason why our deductables keep going up. You think your scamming sprint and getting one over on them. Guess what your not, your screwing the rest of us. Sprint will not take that money out of their bottom line, they will take it from us. The TEP and ESRP plans are for your current phones not ones you have laying around and want fixed because you are to cheap to pay for the repair yourself. When Sprint raises the fees for these programs people like you guys will be the first to make a post here on xda complaining that sprint is nickel and dimeing us to death and that you've had enough and you going to another carrier. End of rant.......
Sent from my EVO using xda premium
Robert542 said:
You 2 idiots and many more like yourselves are the reason why our deductables keep going up. You think your scamming sprint and getting one over on them. Guess what your not, your screwing the rest of us. Sprint will not take that money out of their bottom line, they will take it from us. The TEP and ESRP plans are for your current phones not ones you have laying around and want fixed because you are to cheap to pay for the repair yourself. When Sprint raises the fees for these programs people like you guys will be the first to make a post here on xda complaining that sprint is nickel and dimeing us to death and that you've had enough and you going to another carrier. End of rant.......
Sent from my EVO using xda premium
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But all joking aside, he's right. This is why our newer phones now require an $11/month plan to keep insurance. If you have a broken phone, leave it as such or pay the price to get it fixed. Stop doing this to Sprint. It only hurts us in the end.
If you reactivate an old phone, Sprint will offer their protection plan for it. I found this out a few weeks ago when I screwed up my LTE for a few days and didn't have the time to fix it. I asked why they'd offer it on my old Hero and they said they have to whenever a phone is activated. Personally, I don't buy extended warranties or protection plans for any of my electronic devices. I just found it weird that they'd do something like that.
Robert542 said:
You 2 idiots and many more like yourselves are the reason why our deductables keep going up. You think your scamming sprint and getting one over on them. Guess what your not, your screwing the rest of us. Sprint will not take that money out of their bottom line, they will take it from us. The TEP and ESRP plans are for your current phones not ones you have laying around and want fixed because you are to cheap to pay for the repair yourself. When Sprint raises the fees for these programs people like you guys will be the first to make a post here on xda complaining that sprint is nickel and dimeing us to death and that you've had enough and you going to another carrier. End of rant.......
Sent from my EVO using xda premium
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Click to collapse
I'm really hoping you're not getting rude towards me in any form or fashion. I've done nothing but be helpful in this forum from day one for 5+ years or even more....First off just want you to check yourself before you go off on someone that is simply replying to his question...I've been with sprint for quite some time, during which I've had replacements approved because they couldn't be fixed at the time and more recently I've worked for a sprint repair center and as long as they were paying for the insurance, we collected the appropriate deductibles and phones were replaced if we couldn't repair in-house (which a lot of times we did do repairs and dis t even charge the customer). TEP along with the other alacarte coverages (esrp, erp), transfer from phone to phone on each particular line. Only way I can explain that it's NOT screwing sprint and other users is because out of all the people that are paying for the insurance or even know they have it on their account (which you'd be surprised how many are shocked to hear they are paying for such coverage) maybe 25% actually take advantage of it....now I CAN agree if you abuse the system (ie:different replacement phone on the same line every month) then that is BS. But if you're simply putting a phone back on a line and its defective and within warranty/replacement criteria, I don't see an issue with it. More than likely sprint will send a within warranty device back to manufacturer (like they should be) and honor a coverage on the device that just happens to have a minor issue that can be repaired and cycled back through as someone else's refurb....hope that makes sense to anyone reading this. To finish off I guess my wording for "playing dumb" wasn't the best. I guess just don't go into detail on how it got damaged so that they don't have a reason to charge a "ID10T" fee. If the place knows their stuff they will know how to get a replacement and not hit you too hard in the wallet.
Sent from my EVO using xda app-developers app
Uh. Not quite 5 years.
I'm just razzing you.
Sent from my PC36100 using xda app-developers app
NaterTots said:
Uh. Not quite 5 years.
I'm just razzing you.
Sent from my PC36100 using xda app-developers app
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Lol, ok Mr. Technical smart ass ....wow feels a lot longer...forgot I had a profile page too actually....ok so 4 years and 8 months and a few days give or take....better?
Sent from my EVO using xda app-developers app
"5" years and 0.07 posts per day! He's a keeper.
Ok, he's a good guy. We're good here.
-Cupper- said:
"5" years and 0.07 posts per day! He's a keeper.
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Just wanted to point out...Maybe my post count isn't as high or my average isn't as high as yours but you just proved why that is....I respond and post relative to the topic at hand and users like you (trolls that have nothing better to do than build they're post count pointlessly and unproductively) just ruin a perfectly good forum which I use rather frequently along with countless others. You just don't know anything about me, which is fine with me because in the end I help someone when I can and I move on...thank you and have a great day....back on topic...
Sent from my EVO using xda app-developers app