Got my Prime back from ASUS RMA today (Grapevine Facility) and I was super excited, only to find this:
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Just f*cking great...
Oh F*CK, that is really horrible. Sorry to see that that, hopefully this will work itself out. While your talking to them ask for some sort of compensation, mouse or something for your hassles.
Yeah and they won't even issue me and RMA number unless I send in pictures and wait 48 hours for them to review it.
F*ck Asus...
BraveDemon said:
Yeah and they won't even issue me and RMA number unless I send in pictures and wait 48 hours for them to review it.
F*ck Asus...
Click to expand...
Click to collapse
That's insane. My screen was cracked and the guy issued me one right away. Although its been sitting in limbo for over a week now
Asked for a Supervisor who couldn't do jack sh*t... I have to wait 48 hours for them to review the pics.
BraveDemon said:
Asked for a Supervisor who couldn't do jack sh*t... I have to wait 48 hours for them to review the pics.
Click to expand...
Click to collapse
Check your PM
Take it into an Asus store and see if they can swap it out.
BraveDemon said:
Yeah and they won't even issue me and RMA number unless I send in pictures and wait 48 hours for them to review it.
F*ck Asus...
Click to expand...
Click to collapse
So sorry to see this. A quick tip: be sure to also take pictures of the shipping container (inside and out). If there is no damage (dents/cuts) it was most likely the factory. Some of these companies are quick to try to blame the shipping carrier. Granted UPS/FedEx throw around and drop boxes but you will usually see some sign of it on the exterior of the box.
I'm not at all surprised. I bet they'll claim you did it yourself. I just got mine back from Grapevine and they didn't even seat the LCD and back plate correctly. The right side has severe light bleed, rippling, and a large amount of play between the glass and the back plate. I'm debating just taking it apart and trying to fix it myself. We all know which would be faster...
Asus gets to join Apple on the long list of companies I'll never buy from.
Edit: AHAHAHA. Took it apart and fixed it myself. Dumbasses left one of those rubber dock plugs between the battery and the LCD. I am officially more competent than ASUS repair techs.
I videotaped the box before, during opening, and turning on tab for the first time making sure it worked and all fit and finish was appropriate. Honestly I'm convinced it's because I took as much precaution as possible that everything (knock on wood) turned out ok.
Cozmo85 said:
Take it into an Asus store and see if they can swap it out.
Click to expand...
Click to collapse
ASUS store? The last time I checked, only Apple had stores.
BraveDemon said:
Got my Prime back from ASUS RMA today (Grapevine Facility) and I was super excited, only to find this:
Just f*cking great...
Click to expand...
Click to collapse
Wow that sucks!! I hope they replace it in a timely manner.
xGary said:
ASUS store? The last time I checked, only Apple had stores.
Click to expand...
Click to collapse
I lold.
Sent from my tf9001 with XDA XD.
Asus did issue me an RMA #, and I sent out with their Fedex overnight shipping label back to their Grapevine Facility (great....).
Tracking # shows that was received at around 10 am on 4/20/2012, by the Grapevine facility (same person signed for it when I first sent it in for RMA).
Unlike my last RMA # which actually worked and showed the status updates immediately, the RMA # I have now isn't showing up. So much for hoping for a swift RMA process this time around...
I'm tempted to call in, but I'm guessing the CSR will give me the boilerplate "It takes a 5-7 business days for an update."
BraveDemon said:
Asus did issue me an RMA #, and I sent out with their Fedex overnight shipping label back to their Grapevine Facility (great....).
Tracking # shows that was received at around 10 am on 4/20/2012, by the Grapevine facility (same person signed for it when I first sent it in for RMA).
Unlike my last RMA # which actually worked and showed the status updates immediately, the RMA # I have now isn't showing up. So much for hoping for a swift RMA process this time around...
I'm tempted to call in, but I'm guessing the CSR will give me the boilerplate "It takes a 5-7 business days for an update."
Click to expand...
Click to collapse
then after 5-7 business days for an update, they'll give you the "you need to wait 10-14 business days before it can be escalated"
called in on the 11th or 12th business day, "sorry can't help you, you need to wait til after the 14th business days til we can give a rats ass about you"
Related
Top right.
WHY WHY WHY me????? Have to go call them now to see what they can do. Dang it. All this wait for this.
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damn that blowsss!!! maybe you can get some free stuff if you complain hard enough. Good luck!
aznmode said:
Top right.
WHY WHY WHY me????? Have to go call them now to see what they can do. Dang it. All this wait for this.
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Click to collapse
I wonder if there's a way to find out who makes the LCD panel for the Prime? That looks like LG's handiwork. They had huge issues with screen bleed on the O2X/G2X and got dropped as a supplier to Apple because of it. Sorry you drew the short straw. At least you'll have it to use until you can exchange it or send it in for repair. GameStop has a 30 day return policy for defects so make sure you get on the list for a second wave unit in January if you're going to exchange it.
It's worse in person. The picture dims it more. I don't want a freebie. If later down the road I sell this I have to knock the price down even more and most probably wont even buy it.
BarryH_GEG said:
I wonder if there's a way to find out who makes the LCD panel for the Prime? That looks like LG's handiwork. They had huge issues with screen bleed on the O2X/G2X and got dropped as a supplier to Apple because of it. Sorry you drew the short straw. At least you'll have it to use until you can exchange it or send it in for repair. GameStop has a 30 day return policy for defects so make sure you get on the list for a second wave unit in January if you're going to exchange it.
Click to expand...
Click to collapse
Thanks for the info. I'm on the phone with them now. Man this sucks. I wanted to rub in to my friends face who has an ipad2. Now I cant.
EDIT: I need to talk to a manager tomorrow to see what they can do. No one really has them in stock. Also they said they cant do refund since its what they consider a "system". But i'll what the manager can do tomorrow. Maybe I they add my name to the next batch like you said.
I'm not really surprised the way they had to rush these things out. Just sucks I ended up with a bad one.
damn i feel for u bro. i have light bleed but its only really only noticable on the asus boot screen...
put up a fight, we didnt pay this much and wait this long to have sreen bleed and non-functional gps. good luck to you and i hope u get a perfect one next time (if it even exsists).
aznmode said:
I wanted to rub in to my friends face who has an ipad2. Now I cant.
Click to expand...
Click to collapse
Sure you can. Just do it outside with a light background and set the super bright display to stun.
BarryH_GEG said:
Sure you can. Just do it outside with a light background and set the super bright display to stun.
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Click to collapse
LOL. So I have to wait till tomorrow??? OR I can just cover it with 1 hand. OH I know Ill put a sticker on it. This is the first tablet I spend over $300 on. Asus you suck!
Not good.
Sent from my Galaxy Note using XDA premium.
.............
I'm so glad that unlike my TF101 B50, my Prime is perfect. The build quality for the Prime is amazingly good.
xTRICKYxx said:
I'm so glad that unlike my TF101 B50, my Prime is perfect. The build quality for the Prime is amazingly good.
Click to expand...
Click to collapse
I do admit other than the light leakage its built pretty solid. As far my issue, if its anything like any LCD tv there's probably something in there that got stuck between the screen and bezel. Probably easy fix if only I knew how to open it. The build quality is so tight I can't see how the heck they put it together.
You should be able to get a refund.
At least in the UK you would be able to.
If goods are not sold as advertised then auto refund.
If they have display model that does not have screen bleed then it is not sold as advertised.
Good luck.
I bought the grey 32gb asus transformer prime from the best buy website on friday like many of you. Ive noticed that i already have a charge on my card, i ordered around 4 oclock friday afternoon. Has anybody else gotten a charge on their card? if so when did you order?
I payed via paypal and my cc says under processing. Ordered friday at like 1pm.
Sent from my Galaxy S2
its not like its impossible but it seems like if they actually took your money there must be a unit behind it.
ordered friday around 6pm est...credit card charge has been pending since...no updated status...still pending as well...
I ordered on Friday and used paypal. My paypal account says the money was taken from the credit card and sent to Best Buy. I got the Express shipping.
I think that its so odd that some people that ordered before me never got charged on their card, but it seems that almost everyone that ordered after me hasnt got charged
I ordered on the 24th and they took my money off my credit card instantly. No pre-charge, just charged my card for the full amount. The status of my order says "processing" and will have to wait until tomorrow or Tuesday to see what happens. I guess. There is an estimated delivery date for Wednesday though.
opentoe said:
I ordered on the 24th and they took my money off my credit card instantly. No pre-charge, just charged my card for the full amount. The status of my order says "processing" and will have to wait until tomorrow or Tuesday to see what happens. I guess. There is an estimated delivery date for Wednesday though.
Click to expand...
Click to collapse
see that makes no sense people ordering the next day are getting charged rather than the people who ordered before them... you select the highest shipping did you not? it seems like everyone who orders the highest shipping gets charged instantly.
Card was charged, now I just wait.
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soccerdude288 said:
see that makes no sense people ordering the next day are getting charged rather than the people who ordered before them... you select the highest shipping did you not? it seems like everyone who orders the highest shipping gets charged instantly.
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Click to collapse
hoighest shippings means they process you faster to get your order shipping to you to get it to you by the time they say you should have it. aka you order next day air and someone the day before orders ground. The guy who got next day air wants his **** tomorrow the other guy doesn't really care as long as he gets it so the rush the next day air order. I'm about 95% sure thats how it works.
detta123 said:
Card was charged, now I just wait.
Click to expand...
Click to collapse
That exactly what my paypal looks like.
That makes more sense, but i didnt choose one day shipping and my payment still went through instantly... something has to be going on
soccerdude288 said:
That makes more sense, but i didnt choose one day shipping and my payment still went through instantly... something has to be going on
Click to expand...
Click to collapse
Odd. something will happen tomorrow. I am going to call and check things out. also, I saw a post on here about them maybe being in stores tomorrow so I'm going to go check that out tomorrow morning too.
soccerdude288 said:
That makes more sense, but i didnt choose one day shipping and my payment still went through instantly... something has to be going on
Click to expand...
Click to collapse
Same here and I ordered friday.
Sent from my ADR6350 using XDA App
Haro912 said:
Odd. something will happen tomorrow. I am going to call and check things out. also, I saw a post on here about them maybe being in stores tomorrow so I'm going to go check that out tomorrow morning too.
Click to expand...
Click to collapse
yea ive been calling pretty much every best buy and game stop within a 40 mile radius of my house every day to see if they have it in yet
I ordered two, one with expedited, but not overnight shipping, one with just regular free shipping, and neither has been charged.
The expedited had been estimated to arrive wednesday when I ordered, the other by the 3rd of January, so people certainly will need to see some movement soon, or there are going to be some issues.
Jaded-Fan said:
I ordered two, one with expedited, but not overnight shipping, one with just regular free shipping, and neither has been charged.
The expedited had been estimated to arrive wednesday when I ordered, the other by the 3rd of January, so people certainly will need to see some movement soon, or there are going to be some issues.
Click to expand...
Click to collapse
Yea hopefully even though ups is closed tomorrow theyll send out some info
My overnight order at 12:30 on Friday hasn't charged yet. Pre-authorization, but not charged. And it stills shows processing.
I'm supposed to get it on Tuesday, but I'm not terribly hopeful.
Sent from my Transformer TF101 using Tapatalk
Welcome to dealing with best buy, noobs! (jk)
I ordered on 11/25, have been charged ("hold") 4 times so far. No tablet so far.
I'm an OG pre order chump. I have a bad feeling for you guys. I hope I'm wrong.
detta123 said:
Card was charged, now I just wait.
Click to expand...
Click to collapse
Actually, paypal charged your card, until Best Buy goes from In Progress to completed you will know you have a prime. I am in the same boat as you, but mine came out of my checking account
Murphy Lurks
I was one of those who converted champagne to grey (re-)ordered Fri (11/23) afternoon a few hours after the email came out. Upgraded shipping, to arrive tomorrow (12/27).
So far, no change of status from "processing", no charge to card, no tracking number.
Somehow, I think the delivery date is a mirage. Murphy lurks everywhere with BB.
The dock on Amazon shows it as being "Out of Stock", but you can still buy one and they will e-mail you when they become available, has anyone ordered one since it's been like that?
I don't want to order one and wait 2 months for it.
I have. Since I honestly cannot sit glued to the computer searching for one to come in stock, I figured I would go ahead and order one and just wait in queue for it. I figure everyone is after a Prime rather than a dock (since it's rather useless without the tablet, heh) so I would test my luck with that. At worst I'd end up waiting until the end of January/early February.
fnordchris said:
I have. Since I honestly cannot sit glued to the computer searching for one to come in stock, I figured I would go ahead and order one and just wait in queue for it. I figure everyone is after a Prime rather than a dock (since it's rather useless without the tablet, heh) so I would test my luck with that. At worst I'd end up waiting until the end of January/early February.
Click to expand...
Click to collapse
I might as well go for it as well. I've got a $50 Amazon GC with nothing else to spend it on.
Does anyone know if I lose the GC if I cancel the pre-order? That'd piss me off.
xAnimal5 said:
Does anyone know if I lose the GC if I cancel the pre-order? That'd piss me off.
Click to expand...
Click to collapse
Nope, you'll wind up with the credit on your account to use for something else other than buying another gift card.
Sent from my Transformer Prime TF201 using xda premium
I ordered the dock on Amazon 3 days ago and just got an email saying it'll be delivered the 4th.
Pizza4Breakfast said:
I ordered the dock on Amazon 3 days ago and just got an email saying it'll be delivered the 4th.
Click to expand...
Click to collapse
I'm pulling the trigger then, hopefully everyone orders the tab and not the dock.
Pizza4Breakfast said:
I ordered the dock on Amazon 3 days ago and just got an email saying it'll be delivered the 4th.
Click to expand...
Click to collapse
the 4th of what?
what color dock?
mine still shows early feb as the delivery date
i ordered about a week ago
i just went to the page now and saw it's changed from "4-7 weeks" to "out of stock"
i swear, if amazon ****s me over on prime related orders twice, there is going to be hell to pay.
adiliyo said:
the 4th of what?
what color dock?
mine still shows early feb as the delivery date
i ordered about a week ago
Click to expand...
Click to collapse
4th of January :O and it's a grey dock.
Pizza4Breakfast said:
4th of January :O and it's a grey dock.
Click to expand...
Click to collapse
wtf?!
i just want my stuff amazon!
I got my dock from Amazon today. Still waiting on my tablet, supposed to be here Tuesday.
Cart before the horse.
I ordered my gray dock on Dec 20 and it will be delivered from amazon on jan4.
i think i ordered after the 20th, so i feel a little better, but i hope they get it to me before feb.
My grey dock, ordered on 12/20, just went from an eta of end of Jan. - Feb., to this Wendsday, Jan. 4th!!!
Hope my 64gb will still get here on the 9th too.
I hate Amazon.....they couldn't charge my card and automatically cancelled my order. If they let me, I would have changed cards but instead they cancelled it and now I'll have to wait all over again. sigh...
Pizza4Breakfast said:
I hate Amazon.....they couldn't charge my card and automatically cancelled my order. If they let me, I would have changed cards but instead they cancelled it and now I'll have to wait all over again. sigh...
Click to expand...
Click to collapse
They went out of stock at Amazon yesterday night. Now they're sold out everywhere...
Yeah I know, but my delivery date was 1/4 :/ Now I have to wait to get an EMail from them once they get an ETA..
Order Placed: December 20, 2011
Shipment has left seller facility and is in transit
Estimated Arrival: January 4, 2012
Now if we only had root, so I'd know if I'm gona keep my TFP.
I ordered mine on 12/30 and the delivery estimate is now 2/8-2/22! I have one preordered at Gamestop online as they don't take orders in stores. According to my tablet GS store (Tysons Corner VA), they don't know when they'll get a preorder list.
Shocky0 said:
I got my dock from Amazon today. Still waiting on my tablet, supposed to be here Tuesday.
Cart before the horse.
Click to expand...
Click to collapse
+1 Got my dock on 12/30. The tablet's ETA is 1/6.
http://i43.photobucket.com/albums/e388/ririzarry/Transformer Prime/SadKeanu.jpg
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Purchased from B&H. Poorly packaged and not "Fragile" labelling. From the looks of things, it was at the bottom of a very heavy pile.
https://plus.google.com/u/0/photos/100283341696524795409/albums/5698535415393802929
Pondy said:
Purchased from B&H. Poorly packaged and not "Fragile" labelling. From the looks of things, it was at the bottom of a very heavy pile.
https://plus.google.com/u/0/photos/100283341696524795409/albums/5698535415393802929
Click to expand...
Click to collapse
Damn, does it even boot?
It does actually. The left side of the touch screen doesn't work. I am also worried about any damage to the battery. I shouldn't have turned it on. If any hears of a house fire overnight in Australia caused by a faulty android tablet....
wow, lets hope not.
I would email/call the company you received it from and have them send you another and some money returned that is unacceptable. I'm sorry that happened I feel your pain
I am glad I canceled my B&H preorder early. Would have also had international overseas shipping.
Sorry to see that they messed up on your order. This is worse to look at than those drop test videos
yeah that is messed up. looks like its bent. that would be immediate cause for refund or exchange. of exchange they need to give you free overnight shipping for your troubles. that makes no sense to be in that condition.
Sod the screen..... If it's not locking up and wifi/gps performs OK you've got a keeper!
fingery said:
Sod the screen..... If it's not locking up and wifi/gps performs OK you've got a keeper!
Click to expand...
Click to collapse
LOL its the ergonomic version
transformer prime lose to UPS.
the next transformer movie enemy should be UPS
Damn... That's terrible... I would've been so pissed if mine came that way... I woulda demanded they send me a new one and a second one for compensation! Lol.... If only they would go along with it.
Sent from my Transformer Prime TF201 using XDA Premium.
hihihehe said:
transformer prime lose to UPS.
the next transformer movie enemy should be UPS
Click to expand...
Click to collapse
According to the picture comments, the UPS box was fine. The device inside the box wasn't. So it was broken prior to UPS I think.
B&H is one of the best companies you could ever deal with.
I've ordered many many items from them.
Always arrived doubled boxed and packed well.
And if you have a concern with your order,
they offer great customer service as well.
Call them.
It is too bad Asus didn't package it so the prime was near the center of the boxes. The way they box these the box top almost rests on the screen so any corner damage to the top of the box has a good chance of damaging the unit.
SonicTab said:
B&H is one of the best companies you could ever deal with.
I've ordered many many items from them.
Always arrived doubled boxed and packed well.
And if you have a concern with your order,
they offer great customer service as well.
Call them.
Click to expand...
Click to collapse
That's sad, waiting so long to found it like that.
If there anyone can talk about deal with B&H, it's me. A little off-topic but here is my story, sorry for the long reading.
3 years ago I was in NY on a roadtrip, I went to B&H to buy a Sony FX7 (around $2,800) camera. Bought the camera, the salesman never open the box, I took the camera box, and to my fault, I never open it because I was going to catch a flight.
3 hours later, I was scanning the box thru TSA screening in Newark, and the TSA lady told me, Sir what you have in that box, I reply, a Camera I bought 3 hours ago, she asked me to open the box because the're wasn't a camera.
So I proceed to open the sealed box, and to my surprise, I found two rocks inside the box that were hold with tape. You can imagine my face, I looked around to see if there was any hidden camera, thought was a joke. I asked for a police officer to be witness.
So the situation was, bags were checked, so I had to change the flight, rent a car, an place to stay overnight. Next morning I went to B&H and explain the situation.
They kept me waiting, an hour later the sales man told me to go upstairs to a small office, with a lot of security cameras and two guys, one was the Store manager and the other one was on casual clothes. They asked what happened. As soon i finished, the guy took out a Police ID Badge, he took all my stuff, and my wallet. They threat me like a theft. I told them to call the airport, they call the airport, my friends that returned home, the warehouse, UPS.
After 4 hours of questions and all that stuff, was the worst situation in my life, been threatened like a theft, with nobody to help you, after you bought a 3k camera and got two fcking rocks. They decided to gave me the camera, because they find that the box with rocks weight the same as one with the camera, and the rocks were placed in a way that holding the box was the same feel as the one with camera. So was an inside job and a good one.
They gave me the camera, I opened in front of everyone. Lesson learned.
An aussie prime is boomerang shaped? who woulda thunk it
Seriously tho, sorry for you misfortune.
SonicTab said:
B&H is one of the best companies you could ever deal with.
I've ordered many many items from them.
Always arrived doubled boxed and packed well.
And if you have a concern with your order,
they offer great customer service as well.
Call them.
Click to expand...
Click to collapse
I have just spoken with them. I will see if you are right!
Its going to take at least a week to get an answer from them, according to the guy on the phone.
I have purchased from them in the past and had no issues.
Dear God, I just cried a bit.
Looks like that was packaged much better than Best Buy! They put them in a non padded bag, yes just a bag, with no padding no bubble wrap, nothing.
When I returned mine to Best Buy, I told the lady:
Me : "Can you believe that Best Buy shipped me a $500 tablet in a bag with no padding or anything?"
CS Rep : "Its because it is such a Sturdy Box!"
Me: "The Box may be sturdy, but the screen is covered by about 1/8 inch cardboard inside the box and that is it. One drop and that screen is toast!"
CS Rep: "Well, there isn't much padding in the box, you are right!"
Heck, when you open a prime, the tablet is right there the minute you take the top off. There is no padding on top of the tablet, and Best Buy just throws them in a bag that says nothing.
It isn't marked Fragile, it isn't marked anything!
Pretty sad!
A week to get an answer. That is unacceptable. I would call my credit card company and request a charge back and do business elsewhere.
Sent from my PG86100 using xda premium
Isn't the latest rumor that the iPad 3 will have a curved screen? Looks like ASUS beat them to it!
Sorry, OP, that sucks.
huh, that's terrible! mine came in some stupid bubble wrap envelope not even a box, i'm surprised mine didn't end up looking like that i also wouldn't be surprised that some of these supposed factory defects such as screens coming apart and cables becoming disconnected is a result of the shipping, seems like everyone that ships these things seems to think the asus packaging is enough to with stand the rigors of fed ex and ups delivery.....
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Anyone seeing this on the rear camera? I'm totally stock. I hear an audible click when I activate and deactivate the rear camera.
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Sent from my Transformer Prime TF201 using xda premium
Yup I have it too... A few other members have the same problem as well.
Squeezing the case near the camera appears the temporarily fix the problem.....
Sent from my SCH-I510 using Tapatalk 2
Same problem . Wpgibson's solution works for me but I don't know how much it will last working...
The front camera works perfectly. It is definitely a hardware issue because it did not work even after a full wipe but worked instatly squeezing the case.
Edit: Not working again. I guess i'll have to send it for repair. All the primes have so bad build quality? Will it break in another three months? What should be the best tablet in the market is the worst nightmare. GPS not working, dead pixel, low-range wifi, bluetooth and wifi don't work together and now broken camera. I've never dropped my prime from a height greater than 10cm hand it has broken camera, tough I can drop my phone (happened a lot of times), or even my laptop from a table (happened once) and they won't break.
Let me know what you do, if you RMA your prime, I'm curious as to how to go about that process.
Sent from my Transformer Prime TF201 using xda premium
Call Asus tech support. They will give you some specific things to try to get the camera working again. If it doesn't work they can give you a rma. Expect to be without your Prime for 30 days or more if you send it in for camera repair according to a friend of mine who shipped his off last month for the same problem.
texstar said:
Call Asus tech support. They will give you some specific things to try to get the camera working again. If it doesn't work they can give you a rma. Expect to be without your Prime for 30 days or more if you send it in for camera repair according to a friend of mine who shipped his off last month for the same problem.
Click to expand...
Click to collapse
+1 I shipped mine off on the 8th of this month, they recieved it on the 12th, and its still in WB5 Status ever since, I called yesterday and they told me that theres nothing they can do to escalate it as its within the 10-14 business day repair.
What a pain in the ass
Sent from my Transformer Prime TF201 using xda premium
Just thought I would update this thread. I finally called Asus, got a RMA for the green screen issue, last night, for the rear camera. I'll update as the issue/repair progresses.
Sent from my SCH-I510 using Tapatalk 2
i don't know if the location makes a big differences but in canada it took less then a week from me shipping my tablet out, getting it fix and receiving it back =]
Just out of curiousity what is the first 6 numbers/letters of the serial on your guys prime?
This problem arose yesterday for me I have the bcokas. It really is a disgrace that we have to compare serials so that people can know what problem they should expect to see next. I coulda waited a few extra months if Asus had told me that the device wasn't ready for release yet.
Sent from my Transformer Prime TF201 using XDA
Yesterday I noticed this issue with rear camera too - when I press near the camera, picture gets back, but it only lasts for a second or two.
Sending it today for a repair... btw, mine is BCOKAS.
i purchased 1 C3OKAS on march 30, experience this issue after 2 weeks using
sent it for RMA on april 10 then i had a call form asus center last week. when i received it, it got many scratches. i decided to send it back to change the back plate.
i purchased this sh.t, using 2 weeks and then sent for RMA for more than 1 month already. is this worth?
never go for asus anymore...
Did any of you guys who sent it to repair service got an explanation of what was wrong with camera?
Was it some loose connection or did they replace the whole camera part?
Ah, obviously yet another hardware/design flaw... really, I wouldn't be surprised if in a month or two, resistors and transistors start to fall out through the headphone socket...
this happened to me last week. Waiting til summer to send it in
I'm on a C10 model (from mid-february)
It's a GOOD thing I didn't take the unlock route yet!
to OP, can you pls let us know where you sent it? are you in the US?
Same thing here on both our Primes...
do you guys use the latest firmware .21?
it should be fixed in .21 theoretically.
if you still have this issue after re-install firmware.
it might be caused by hardware issue.
you should RMA your TF201
kimi_Q said:
do you guys use the latest firmware .21?
it should be fixed in .21 theoretically.
if you still have this issue after re-install firmware.
it might be caused by hardware issue.
you should RMA your TF201
Click to expand...
Click to collapse
Hm, when one needs to physically press and/or hold the upper part of the tablet just to get camera working again for a while, then I really doubt that the software part has anything to do with it...
ok, to update, and respond to several questions:
1.) My model is also a BCOKAS model, purchased in late December through BB online.
2.) Its on the .21 firmware, I make sure the OS is up to date on the day they release the OTA's.
- As a side note, I fail to see how a firmware update would rectify a problem that was only fixed by squeezing the front glass and the rear case gently to the left and right sides of the rear camera.
3.) After I called Asus tech support, US toll free number, they gave me an RMA number and sent me two emails, one with the RMA info, and one with FedEx prepaid ground to their repair facility in Grapevine, Texas.
4.) Because I am anal-retentive, I had my wife shoot hi-res DLSR photos of the unit from a variety of angles before we packed it in order to document the pristine condition of the case and screen. Then, I shot video of my wife packing it up. I still had the origial box, which it went into, then that went into a bigger box with bubble wrap and newspaper to add further cushioning. Now, if ASUS repair tries to tell me the unit has customer damage, I'll be seeing them, armed with a lot of evidence.
EDIT:
-- Also, as a side note, I really do NOT expect there to be any issues with the repair or the whole RMA process, I think a lot of the *****ing that trolls through these threads, particularly the issue sthat never seem to get resolved, are largely bogus, and designed to run the "Asus" brand down. I've been pretty happy with the TF201 since I got it, and in fact I got my wife one as a present for passing the Bar exam and getting sworn in, so we have two in the family.