Anyone seeing this on the rear camera? I'm totally stock. I hear an audible click when I activate and deactivate the rear camera.
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Sent from my Transformer Prime TF201 using xda premium
Yup I have it too... A few other members have the same problem as well.
Squeezing the case near the camera appears the temporarily fix the problem.....
Sent from my SCH-I510 using Tapatalk 2
Same problem . Wpgibson's solution works for me but I don't know how much it will last working...
The front camera works perfectly. It is definitely a hardware issue because it did not work even after a full wipe but worked instatly squeezing the case.
Edit: Not working again. I guess i'll have to send it for repair. All the primes have so bad build quality? Will it break in another three months? What should be the best tablet in the market is the worst nightmare. GPS not working, dead pixel, low-range wifi, bluetooth and wifi don't work together and now broken camera. I've never dropped my prime from a height greater than 10cm hand it has broken camera, tough I can drop my phone (happened a lot of times), or even my laptop from a table (happened once) and they won't break.
Let me know what you do, if you RMA your prime, I'm curious as to how to go about that process.
Sent from my Transformer Prime TF201 using xda premium
Call Asus tech support. They will give you some specific things to try to get the camera working again. If it doesn't work they can give you a rma. Expect to be without your Prime for 30 days or more if you send it in for camera repair according to a friend of mine who shipped his off last month for the same problem.
texstar said:
Call Asus tech support. They will give you some specific things to try to get the camera working again. If it doesn't work they can give you a rma. Expect to be without your Prime for 30 days or more if you send it in for camera repair according to a friend of mine who shipped his off last month for the same problem.
Click to expand...
Click to collapse
+1 I shipped mine off on the 8th of this month, they recieved it on the 12th, and its still in WB5 Status ever since, I called yesterday and they told me that theres nothing they can do to escalate it as its within the 10-14 business day repair.
What a pain in the ass
Sent from my Transformer Prime TF201 using xda premium
Just thought I would update this thread. I finally called Asus, got a RMA for the green screen issue, last night, for the rear camera. I'll update as the issue/repair progresses.
Sent from my SCH-I510 using Tapatalk 2
i don't know if the location makes a big differences but in canada it took less then a week from me shipping my tablet out, getting it fix and receiving it back =]
Just out of curiousity what is the first 6 numbers/letters of the serial on your guys prime?
This problem arose yesterday for me I have the bcokas. It really is a disgrace that we have to compare serials so that people can know what problem they should expect to see next. I coulda waited a few extra months if Asus had told me that the device wasn't ready for release yet.
Sent from my Transformer Prime TF201 using XDA
Yesterday I noticed this issue with rear camera too - when I press near the camera, picture gets back, but it only lasts for a second or two.
Sending it today for a repair... btw, mine is BCOKAS.
i purchased 1 C3OKAS on march 30, experience this issue after 2 weeks using
sent it for RMA on april 10 then i had a call form asus center last week. when i received it, it got many scratches. i decided to send it back to change the back plate.
i purchased this sh.t, using 2 weeks and then sent for RMA for more than 1 month already. is this worth?
never go for asus anymore...
Did any of you guys who sent it to repair service got an explanation of what was wrong with camera?
Was it some loose connection or did they replace the whole camera part?
Ah, obviously yet another hardware/design flaw... really, I wouldn't be surprised if in a month or two, resistors and transistors start to fall out through the headphone socket...
this happened to me last week. Waiting til summer to send it in
I'm on a C10 model (from mid-february)
It's a GOOD thing I didn't take the unlock route yet!
to OP, can you pls let us know where you sent it? are you in the US?
Same thing here on both our Primes...
do you guys use the latest firmware .21?
it should be fixed in .21 theoretically.
if you still have this issue after re-install firmware.
it might be caused by hardware issue.
you should RMA your TF201
kimi_Q said:
do you guys use the latest firmware .21?
it should be fixed in .21 theoretically.
if you still have this issue after re-install firmware.
it might be caused by hardware issue.
you should RMA your TF201
Click to expand...
Click to collapse
Hm, when one needs to physically press and/or hold the upper part of the tablet just to get camera working again for a while, then I really doubt that the software part has anything to do with it...
ok, to update, and respond to several questions:
1.) My model is also a BCOKAS model, purchased in late December through BB online.
2.) Its on the .21 firmware, I make sure the OS is up to date on the day they release the OTA's.
- As a side note, I fail to see how a firmware update would rectify a problem that was only fixed by squeezing the front glass and the rear case gently to the left and right sides of the rear camera.
3.) After I called Asus tech support, US toll free number, they gave me an RMA number and sent me two emails, one with the RMA info, and one with FedEx prepaid ground to their repair facility in Grapevine, Texas.
4.) Because I am anal-retentive, I had my wife shoot hi-res DLSR photos of the unit from a variety of angles before we packed it in order to document the pristine condition of the case and screen. Then, I shot video of my wife packing it up. I still had the origial box, which it went into, then that went into a bigger box with bubble wrap and newspaper to add further cushioning. Now, if ASUS repair tries to tell me the unit has customer damage, I'll be seeing them, armed with a lot of evidence.
EDIT:
-- Also, as a side note, I really do NOT expect there to be any issues with the repair or the whole RMA process, I think a lot of the *****ing that trolls through these threads, particularly the issue sthat never seem to get resolved, are largely bogus, and designed to run the "Asus" brand down. I've been pretty happy with the TF201 since I got it, and in fact I got my wife one as a present for passing the Bar exam and getting sworn in, so we have two in the family.
Related
Ah!!!
I just received the 2 Primes one for my wife (From Staples) and one for me (Best Buy).
The one from Best Buy:
- Strike (1) Screen bleeding on the bottom right and it looks like fluorescent finger prints. I can live with that.
- Strike (2) It will not charge. The connector came off the cable with no effort at all.
The One from Staples:
- Strike (3) Connector also came off with no effort at all.
At this point I'm about to return both Primes and look for other alternatives.
I was happy with the TF101 but the Prime quality already gave me a very bad taste.
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Lol, just went to unplug mine from the wall and the connector cover/housing came off. This thing is literally falling apart...
I hope Best Buy get more in stock by the 24th of Jan so I can exchange this thing before the return period expires.
One would think that even reasonable QC would find problems like this. I mean really the covers coming off, not to mention the Prime not charging.
I realize that new products can have some manufacturing issues but as my first tablet I had hoped Asus would have tight QC procedures and defects would be at a minimum. Especially being announced as the flagship for Tegra 3 and ICS. Instead it appears the QC department took a vacation along with the engineering department and left the bean counters and marketing in charge of production and launch. At least it would explain a few things!
(no offense directed at bean counters or marketing people directly)
techjunkie9194 said:
One would think that even reasonable QC would find problems like this. I mean really the covers coming off, not to mention the Prime not charging.
I realize that new products can have some manufacturing issues but as my first tablet I had hoped Asus would have tight QC procedures and defects would be at a minimum. Especially being announced as the flagship for Tegra 3 and ICS. Instead it appears the QC department took a vacation along with the engineering department and left the bean counters and marketing in charge of production and launch. At least it would explain a few things!
(no offense directed at bean counters or marketing people directly)
Click to expand...
Click to collapse
I wouldn't expect such QC issues from a Gen 2 product. Its the main reason that I cancelled my pre-order which would have been arriving 12/28 - 12/29. They clearly cut some corners to keep the price 200 dollars below a comparable iPad 2, and the customer always pays in the end. I'll wait for better options in a few months and save my 500 bucks. I'm still very pleased with my TF101, and the hands on I was able to get with the Prime were less than impressive.
I hope this doesn't happen to mine
Sent from my PC36100 using Tapatalk
The connector fell apart on mine as well, but I hit it with a drop of glue, and no more problems with it. It's a bummer that yours don't work at all :/
Wow that some careless quality control.
Wow...
I am in europe (nl) anxiously waiting for My prime to get when it will hit local stores here on 07-Jan but reading these things makes me wander if the product will live up to standards in quality I may expect from Asus.
I was not suspecting to by a 'acer'
Transformer prime.
This scares the hell out of me...
Sent from my Desire HD using Tapatalk
yumms said:
Wow that some careless quality control.
Click to expand...
Click to collapse
having come from a background in production facility of white box computers i couldn't disagree with you more, tell me that you would have inspected EVERY SINGLE tech leaving your facility.
Anyone who says "wow, bad QC" has flatly never been in a QC role of that magnitude.
At the height of our production, we were producing about 5K machines by hand a month. might not seem like it but break it down and you'll realize it's cooking pretty fast.
Am I a fan of the crap Asus seems to be releasing..no...in-fact i'm quite upset that my tab has "features" I've not had the right to refuse. But to say blanketly "bad qc" is just plain silly and honestly ignorant.
**ASUS. I'm ashamed of you for releasing a product that had the potential of being bleeding edge...now i think it's just going to be bleeding your customers...
now that's some shoddy workmanship.two chargers coming apart like that
On the phone with Asus as I type.
They are going to replace my 2 chargers.
RussianMenace said:
Lol, just went to unplug mine from the wall and the connector cover/housing came off. This thing is literally falling apart...
I hope Best Buy get more in stock by the 24th of Jan so I can exchange this thing before the return period expires.
Click to expand...
Click to collapse
Update: my PC no longer see's my Prime when I hook them up via USB. Back to BB it goes...
---------- Post added at 06:47 PM ---------- Previous post was at 06:46 PM ----------
xXxDieselxXx said:
On the phone with Asus as I type.
They are going to replace my 2 chargers.
Click to expand...
Click to collapse
Does your GPS work?
RussianMenace said:
Update: my PC no longer see's my Prime when I hook them up via USB. Back to BB it goes...
---------- Post added at 06:47 PM ---------- Previous post was at 06:46 PM ----------
Does your GPS work?
Click to expand...
Click to collapse
more over...can you get them to replace your tablet? lol
xXxDieselxXx when did you purchase your Prime from Best Buy?
I had light bleed on mine too which I ended up returning. I'm not sure if I wanna order again too quickly since they are pushing these out like crazy. Then having to worry about open box return policy. I bet this 2nd batch still are being rushed.
As far as the charging connector go. If the charging cable isnt broken I have a feeling sooner or later it will break again or the socket on the tablet will break. There's special care taken when you are charging cause there's a huge chance you can bend the connector backwards as there is no real support on the back side since its curved in.
Just got off the phone with Asus, they cannot replace the tablet, only repair it...which would take 7-14 business days. At this rate, this puppy is going back to BB for a refund unless by some miracle they have these in stock within my return period (13 days).
I put tape on my cord until I can get some crazy glue! lol
Sent from my Transformer Prime TF201 using Tapatalk
the_game_master said:
xXxDieselxXx when did you purchase your Prime from Best Buy?
Click to expand...
Click to collapse
11/23 I pre-ordered and just received it today.
Asus is going to replace or repair the adapter.
I was very close to return the 2 Primes but quite honestly I like the tablets too much.
xXxDieselxXx said:
11/23 I pre-ordered and just received it today.
Asus is going to replace or repair the adapter.
I was very close to return the 2 Primes but quite honestly I like the tablets too much.
Click to expand...
Click to collapse
Asus has really good customer service
Just glue it before it breaks it seems like they just didn't cure the glue all the way or something!
Sent from my Transformer Prime TF201 using Tapatalk
Purchased from B&H. Poorly packaged and not "Fragile" labelling. From the looks of things, it was at the bottom of a very heavy pile.
https://plus.google.com/u/0/photos/100283341696524795409/albums/5698535415393802929
Pondy said:
Purchased from B&H. Poorly packaged and not "Fragile" labelling. From the looks of things, it was at the bottom of a very heavy pile.
https://plus.google.com/u/0/photos/100283341696524795409/albums/5698535415393802929
Click to expand...
Click to collapse
Damn, does it even boot?
It does actually. The left side of the touch screen doesn't work. I am also worried about any damage to the battery. I shouldn't have turned it on. If any hears of a house fire overnight in Australia caused by a faulty android tablet....
wow, lets hope not.
I would email/call the company you received it from and have them send you another and some money returned that is unacceptable. I'm sorry that happened I feel your pain
I am glad I canceled my B&H preorder early. Would have also had international overseas shipping.
Sorry to see that they messed up on your order. This is worse to look at than those drop test videos
yeah that is messed up. looks like its bent. that would be immediate cause for refund or exchange. of exchange they need to give you free overnight shipping for your troubles. that makes no sense to be in that condition.
Sod the screen..... If it's not locking up and wifi/gps performs OK you've got a keeper!
fingery said:
Sod the screen..... If it's not locking up and wifi/gps performs OK you've got a keeper!
Click to expand...
Click to collapse
LOL its the ergonomic version
transformer prime lose to UPS.
the next transformer movie enemy should be UPS
Damn... That's terrible... I would've been so pissed if mine came that way... I woulda demanded they send me a new one and a second one for compensation! Lol.... If only they would go along with it.
Sent from my Transformer Prime TF201 using XDA Premium.
hihihehe said:
transformer prime lose to UPS.
the next transformer movie enemy should be UPS
Click to expand...
Click to collapse
According to the picture comments, the UPS box was fine. The device inside the box wasn't. So it was broken prior to UPS I think.
B&H is one of the best companies you could ever deal with.
I've ordered many many items from them.
Always arrived doubled boxed and packed well.
And if you have a concern with your order,
they offer great customer service as well.
Call them.
It is too bad Asus didn't package it so the prime was near the center of the boxes. The way they box these the box top almost rests on the screen so any corner damage to the top of the box has a good chance of damaging the unit.
SonicTab said:
B&H is one of the best companies you could ever deal with.
I've ordered many many items from them.
Always arrived doubled boxed and packed well.
And if you have a concern with your order,
they offer great customer service as well.
Call them.
Click to expand...
Click to collapse
That's sad, waiting so long to found it like that.
If there anyone can talk about deal with B&H, it's me. A little off-topic but here is my story, sorry for the long reading.
3 years ago I was in NY on a roadtrip, I went to B&H to buy a Sony FX7 (around $2,800) camera. Bought the camera, the salesman never open the box, I took the camera box, and to my fault, I never open it because I was going to catch a flight.
3 hours later, I was scanning the box thru TSA screening in Newark, and the TSA lady told me, Sir what you have in that box, I reply, a Camera I bought 3 hours ago, she asked me to open the box because the're wasn't a camera.
So I proceed to open the sealed box, and to my surprise, I found two rocks inside the box that were hold with tape. You can imagine my face, I looked around to see if there was any hidden camera, thought was a joke. I asked for a police officer to be witness.
So the situation was, bags were checked, so I had to change the flight, rent a car, an place to stay overnight. Next morning I went to B&H and explain the situation.
They kept me waiting, an hour later the sales man told me to go upstairs to a small office, with a lot of security cameras and two guys, one was the Store manager and the other one was on casual clothes. They asked what happened. As soon i finished, the guy took out a Police ID Badge, he took all my stuff, and my wallet. They threat me like a theft. I told them to call the airport, they call the airport, my friends that returned home, the warehouse, UPS.
After 4 hours of questions and all that stuff, was the worst situation in my life, been threatened like a theft, with nobody to help you, after you bought a 3k camera and got two fcking rocks. They decided to gave me the camera, because they find that the box with rocks weight the same as one with the camera, and the rocks were placed in a way that holding the box was the same feel as the one with camera. So was an inside job and a good one.
They gave me the camera, I opened in front of everyone. Lesson learned.
An aussie prime is boomerang shaped? who woulda thunk it
Seriously tho, sorry for you misfortune.
SonicTab said:
B&H is one of the best companies you could ever deal with.
I've ordered many many items from them.
Always arrived doubled boxed and packed well.
And if you have a concern with your order,
they offer great customer service as well.
Call them.
Click to expand...
Click to collapse
I have just spoken with them. I will see if you are right!
Its going to take at least a week to get an answer from them, according to the guy on the phone.
I have purchased from them in the past and had no issues.
Dear God, I just cried a bit.
Looks like that was packaged much better than Best Buy! They put them in a non padded bag, yes just a bag, with no padding no bubble wrap, nothing.
When I returned mine to Best Buy, I told the lady:
Me : "Can you believe that Best Buy shipped me a $500 tablet in a bag with no padding or anything?"
CS Rep : "Its because it is such a Sturdy Box!"
Me: "The Box may be sturdy, but the screen is covered by about 1/8 inch cardboard inside the box and that is it. One drop and that screen is toast!"
CS Rep: "Well, there isn't much padding in the box, you are right!"
Heck, when you open a prime, the tablet is right there the minute you take the top off. There is no padding on top of the tablet, and Best Buy just throws them in a bag that says nothing.
It isn't marked Fragile, it isn't marked anything!
Pretty sad!
A week to get an answer. That is unacceptable. I would call my credit card company and request a charge back and do business elsewhere.
Sent from my PG86100 using xda premium
Isn't the latest rumor that the iPad 3 will have a curved screen? Looks like ASUS beat them to it!
Sorry, OP, that sucks.
huh, that's terrible! mine came in some stupid bubble wrap envelope not even a box, i'm surprised mine didn't end up looking like that i also wouldn't be surprised that some of these supposed factory defects such as screens coming apart and cables becoming disconnected is a result of the shipping, seems like everyone that ships these things seems to think the asus packaging is enough to with stand the rigors of fed ex and ups delivery.....
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As anyone sent their touchpads back to repair under warranty to HP regarding the cracks on the speakers? Thanx
Sent from my Galaxy Nexus using XDA App
A quick search would have got you this - http://forum.xda-developers.com/showthread.php?t=1250645
send it in. They will repair it.
joggerman said:
send it in. They will repair it.
Click to expand...
Click to collapse
any ideas who should i contact in UK? hp or palm?
any links would be appreciate
Just superglue it.
pbassjunk said:
Just superglue it.
Click to expand...
Click to collapse
Me too, although I run out of superglue, so I ended up using two part epoxy glue, painted it with a black permanent marker. Now there is a slight bulge where the glue sits, but such things don't bother me.. And it feels strong and stiff now, unlike the other side speaker cover where it flexes, will wait for it to crack and use the same procedure too
V
I would return it if HP didn't reset my touchpad.
Or even turn it on, for that matter.
I used superglue and it burnt the plastic, and 2 weeks later the crack started moving again.
Will they replace the whole back cover or just glue it back?
Hello !
If I have CM9 on my touchpad, Will they repair this or not ?
Sorry if it's bad english.
Envoyé depuis mon MB525 avec Tapatalk
Ugh. It's happened to mine now. I got a crack running up the back from the USB port.
Not even sure when it happened, I just noticed it today.
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I would imagine if I send this in, they'd just replace it with some refurbished unit (so about the question of CM9 being installed, I'm sure you'll get something back with stock webOS). And I'm a bit worried I might get something with a screen defect or something else considering they don't make the units anymore and probably don't have much left, I'd think all the good stuff has probably been sold by now.
Hmmm... I only paid $150. I might just live with it and hope it doesn't spread.
Oh dang. I just found a second crack from my speaker to bezel. Ugh, this damn this is come part suddenly. Haha, geez. Guess I got what I paid for.
guinnes.s said:
any ideas who should i contact in UK? hp or palm?
any links would be appreciate
Click to expand...
Click to collapse
I spoke to webOS support yesterday, the live chat is US only apparently they gave me this number to ring 020 7660 0950. Not open again until Monday though so not been able to speak to these (Same issue :/ Glad I didn't pay the original retail price! You need your serial number handy )
I've had 2 32gbs that both developed speaker cracks. It's a defect that will likely appear again in any refurbished units that get sent back from a repair. I have a nice carbon skin on my touchpad which seems to keep the cracks at bay. If they get worse ill use some good epoxy.
iBen95111 said:
I would return it if HP didn't reset my touchpad.
Or even turn it on, for that matter.
I used superglue and it burnt the plastic, and 2 weeks later the crack started moving again.
Will they replace the whole back cover or just glue it back?
Click to expand...
Click to collapse
I was told by HP Tech Support that they replace the entire backing with a new, improved one.
---------- Post added at 05:37 PM ---------- Previous post was at 05:29 PM ----------
diogo65 said:
Hello !
If I have CM9 on my touchpad, Will they repair this or not ?
Sorry if it's bad english.
Envoyé depuis mon MB525 avec Tapatalk
Click to expand...
Click to collapse
you will need to use ACMUinstaller to take Android completely off (this takes a few minutes). Then run in WebOs, run a complete clean and uninstall (this takes a bit over an hour).
Time from repair to back in your hands
Well, today I found out the 7 - 10 business days begins they day they RECEIVE your TP in the repair center.
This really sucks. All three reps, including a supervisor, expressed it was a turn around time of 7 - 10 days from the date you send your TP in...I am quite upset. I told them I use my device for work. Had I known this to be the truth, I would have waited to send mine in.
Can anyone verify that after sending in your TP, you get the SAME TP back? Like an above posted stated, I really don't want to risk getting a refurb with broken screen etc.
Btw I've got cracks EVERYWHERE; USB port/headphone jack/both speakers. Ugh.
I'd even replace the backing myself if I knew where to get one.
Well, mine is supposedly on its way back to me. I rec'd an email Friday late morning that it is being shipped back to me. I chatted with tech support and was told that mine was repaired. You just have to let them know you want yours returned to you. I even included a note!
I should be getting it Monday morning and I will confirm if it is mine and that the repair was actually done.
oh and UPS does not have much information on their website, but if you call, they have the shipping info.
I have the same problem. Is it OK to send it back with Android installed or do we have to remove it?
llcoolbean said:
I have the same problem. Is it OK to send it back with Android installed or do we have to remove it?
Click to expand...
Click to collapse
Yes, you need to remove Android with ACMEUinstaller.
When you call, specify you want your original unit repaired and sent back to you. I also left a note inside the box.
I received my touchpad about 30min ago.
It is just beautiful. Looks brand new. AND I got my original back, not a refurb.
rosystreasures said:
I received my touchpad about 30min ago.
It is just beautiful. Looks brand new. AND I got my original back, not a refurb.
Click to expand...
Click to collapse
Nice!
Now I got to figure out how to remove android when my computer doesn't even detect my touchpad.
So I have had my Prime for 2 months, I went to plug it in to charge it the other day and the front part of the tab inside the port broke and all the pins bent back
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I also inserted a micro SD card into the prime and watched some videos that were on it. I didnt take the card out and the next time i went to access it it was mounted and will not come out of the slot. Then on top of all that I have that LCD mura on my screen.
Now after hearing all the RMA stories on this board I have lost total faith in Asus, and I am reluctant to send it in for RMA but I have no choice since I can not charge the device
What the hell did you do....I've had mine for 4 almost 5 months and besides a little scruff on the body, it looks brand new still, all the connectors look perfect. You had to be like shoving it in and twisting to get it like that...
edit: could just be a defect. But holy damn that's crazy damage. Not something that should happen easy.
Looks like damage caused by user error to me.
Sent from my PG86100 using xda premium
was most definitely a defect, I take extremely good care of all of my devices. The prime has only left my house once since I got it so it doesn't get travel abuse and it is in a protective case. Asus will most likely say it was user caused and not cover it, but unless i want a $500 pound paper weight I have no choice
Man just like that other guy in the "15 Days later this happens" thread.
slap88 said:
was most definitely a defect, I take extremely good care of all of my devices. The prime has only left my house once since I got it so it doesn't get travel abuse and it is in a protective case. Asus will most likely say it was user caused and not cover it, but unless i want a $500 pound paper weight I have no choice
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I don't see how the dock would be able to put the forward-facing force to cause that to happen, even if you were shoving and twisting in a violent fit to get the Prime in lol
How are the pins held to the plastic, just manufactured in or are they glued? That sucks majorly, have a look at this similar thread. Pretty much same issue; someone lists some parts with links in there and I think one of them is the correct one. If nothing you can at least have a look, might be able to fix it yourself without shipping it off to one of their few approved repair centers and paying an arm and leg for it.
Well it has only been gone a week and I just checked the status and it has been fully repaired and is on the way back to me, so Asus didn't consider it customer induced damage. They must be getting a lot of them with this problem
slap88 said:
Well it has only been gone a week and I just checked the status and it has been fully repaired and is on the way back to me, so Asus didn't consider it customer induced damage. They must be getting a lot of them with this problem
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I don't think it necessarily means their getting a lot of them. It seems to me they did the right thing and fixed it for you. Might also be some kind of record in turnaround time as well Did you have to pay for shipping?
Interestingly just last night I went to use my Prime and discovered that despite it been sat on charge the battery was low, I noticed that it wasn't charging.
I then tried docking it and the dock wasn't recognised.
I tried charging it again and while the cable connects fine the part it connects too seems oddly loose, as if its melted slightly and the 40pin connector is now "floppy". Without me holding the charging cable in place despite the fact it fits fine it hangs out at a 45 degree angle.
Called Amazon, they're couriering me a replacement.
I hadto pay to ship it to them, well my company paid for the shipping. I am just happy to beer getting it backso quickly
I understand the need for the proprietary port because of the dock but I just wish it had a micro USB port for charging
2 charges and mine bent
I had my prime for about a week. charged it twice. After the second charge i noticed all the pins were smashed inwards. I sent it into asus as well and it was repaired under warranty. sent in on 4-26-12 (day they recieved) and am getting it back at my house on 5-21-12. Seems a bit long for a repair like that. Seems like a lot of people are having this issue with the prime. I just hope that when they fix it that it's done with a new design so it doesn't happen again. I have had iphones, android phones, blackberry's etc and never ever had an issue with pins in the charge port bending. I will let you know how it looks and how it performs. I've been waiting for it to be repaired longer than I have actually had it (1 week).
don't listen to the bull**** about Rma , Asus always did a good job at it, i boufht a laptop from them ( actually everything that i have as far as pc goes are from asus, and the fan broke, it sisnt spin anymore so i sent it to them and got it one week later, it's just that they don't have everything In stock, sent my prime because the camera broke I've waited 1 week so far, I'm really starting to miss it
Sent from my Samsung GNexus <3
What happened
1. I bought my Prime in March 2012
2. I sent in my Prime on the 2nd last day of Warranty on Late Feb 2013
3. After 1 Week
4. They replaced Touch Panel (+LCD) and my Camera
5. When I took a first look, "are my eyes playing with me?". I wasn't wrong. The LCD screen replacement has a terrible yellow tint. My pre-RMA prime LCD was perfect, whites were good.
6. Since my warranty is over, I can't ask for another RMA (rest of issues were fixed/improved) The only issue I had with my great Prime is the screen.
An advice for those Prime that are nearing expiry, get your RMA 2-4 weeks beforehand! You'll never know that RMA will make your Prime "worst-off"
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LHS: Prime (after RMA, stock JB)
RHS: Dell 2209WA IPS Panel
Notes: I had a flex issue with my Prime on the right. So the RMA changed the whole LCD+Touch Panel. I did not specify them to change LCD though. Camera was spoilt.
I read a few users (Jan 2012) that the yellow tint goes away after 2-7 days. I am skeptical but will post updates if I notice a visible improvement.
Maybe it's a callibration issue? This wouldn't require an RMA.
I've just received my Prime back from Asus. I've dropped the tablet, and shattered the LCD (it was also unlocked). When I've contacted them, I've explicitly stated that it was my fault and I'm prepared to pay all the charges. Yet, a week later, my Prime is back and it was fixed under warranty, completely free of any charges.
What was the problem with the screen that it needed to be replaced?
I think that if you have all your paperwork that went with the RMA and that you indeed sent it in before your warrenty expired and even if one of the "fixes" is not right they should still cover that under warrenty. I know it will probably be a pain in the ass to try for that but that is what I would try.
Usually when you get something repaired under warranty, the repair is covered for X amount of days or the end of your original warranty, whichever is longer.
For example, I just got a hard drive repaired from Seagate.
They stated the drive is under warranty for 90 days or February 2014, whichever is longer.
I am sure that Asus will have something similar. {Of course I could be wrong.}
EDIT
I was chatting with ASUS:
Anthony D. wrote: "Okay, there would be a 90 day guarantee on the unit once it has been repaired by us."
So you should still be covered for 90 days for what was repaired, not the whole Prime.
mr.fast said:
Maybe it's a callibration issue? This wouldn't require an RMA.
Click to expand...
Click to collapse
I believe so.
1. I used the Color Temp App. I did make the color more blue but it felt unnatural. Furthermore it seems decrease FPS on homescreen scrolling but no noticeable effect on other apps.
I will do another comparison this weekend. (1 week gap).
Maybe all that needs to be done is to open prime and push the connectors in more tightly... maybe one of the wires is not making full contact, that is aleading to color distortion.
Sent from my GT-N8013 using Tapatalk
Sorry for the Noob Photoshoot. (Left: Prime. Right: Dell 2209WA)
Color comparison. Notice the Prime's White is Warmer.
This is Screenshot from Android
Disclaimer
1. Not shot under Professional Conditions (NEX5R)
Observations
1. White is Warm in Prime (after 14 days of normal use)
1i. Either Connector not Inserted Well (Unlikely.. Digital Signal)
1ii. Different LCD Suppliers as seen in Earlier Batches of Prime
2. Quick Fix: Using Colour Temp to Add more "Blue"
A. Drop in FPS especially in Homescreen (Sluggish)
B. Blue & Green doesn't seem to improve Whiter White.
3. Overall I am fine with the Warmer Yellow. No biggie. Overall my Prime experience has been awesome especially with Custom ROM.
Gist
4. RMA-ers do take caution of your returned Prime before your warranty expires in a couple of weeks time.
smrsxn said:
Maybe all that needs to be done is to open prime and push the connectors in more tightly... maybe one of the wires is not making full contact, that is aleading to color distortion.
Sent from my GT-N8013 using Tapatalk
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Click to collapse
Is the Connector (highlighted in Cyan) the one you are referring to?
mystril said:
Is the Connector (highlighted in Cyan) the one you are referring to?
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Click to collapse
Yes that and also the two connectors from lcd to tablet base are from digitizer.
Just open tablet and push in the connector.... be careful to not overdo force.
Gentle pushing in from connector corners might do.
Sent from my GT-N8013 using Tapatalk
That's what they replaced my screen when I was rma'ed it for unlock device issue. I got it back and found out they replaced screen and I was happy about it. Better whitish, more clear. I bought it a month ago from craigslist and was told Asus that I bought it in 6 months ago at best buy. then they went ahead to rma it. very lucky. But sadly, cannot unlock it.