So I have had my Prime for 2 months, I went to plug it in to charge it the other day and the front part of the tab inside the port broke and all the pins bent back
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I also inserted a micro SD card into the prime and watched some videos that were on it. I didnt take the card out and the next time i went to access it it was mounted and will not come out of the slot. Then on top of all that I have that LCD mura on my screen.
Now after hearing all the RMA stories on this board I have lost total faith in Asus, and I am reluctant to send it in for RMA but I have no choice since I can not charge the device
What the hell did you do....I've had mine for 4 almost 5 months and besides a little scruff on the body, it looks brand new still, all the connectors look perfect. You had to be like shoving it in and twisting to get it like that...
edit: could just be a defect. But holy damn that's crazy damage. Not something that should happen easy.
Looks like damage caused by user error to me.
Sent from my PG86100 using xda premium
was most definitely a defect, I take extremely good care of all of my devices. The prime has only left my house once since I got it so it doesn't get travel abuse and it is in a protective case. Asus will most likely say it was user caused and not cover it, but unless i want a $500 pound paper weight I have no choice
Man just like that other guy in the "15 Days later this happens" thread.
slap88 said:
was most definitely a defect, I take extremely good care of all of my devices. The prime has only left my house once since I got it so it doesn't get travel abuse and it is in a protective case. Asus will most likely say it was user caused and not cover it, but unless i want a $500 pound paper weight I have no choice
Click to expand...
Click to collapse
I don't see how the dock would be able to put the forward-facing force to cause that to happen, even if you were shoving and twisting in a violent fit to get the Prime in lol
How are the pins held to the plastic, just manufactured in or are they glued? That sucks majorly, have a look at this similar thread. Pretty much same issue; someone lists some parts with links in there and I think one of them is the correct one. If nothing you can at least have a look, might be able to fix it yourself without shipping it off to one of their few approved repair centers and paying an arm and leg for it.
Well it has only been gone a week and I just checked the status and it has been fully repaired and is on the way back to me, so Asus didn't consider it customer induced damage. They must be getting a lot of them with this problem
slap88 said:
Well it has only been gone a week and I just checked the status and it has been fully repaired and is on the way back to me, so Asus didn't consider it customer induced damage. They must be getting a lot of them with this problem
Click to expand...
Click to collapse
I don't think it necessarily means their getting a lot of them. It seems to me they did the right thing and fixed it for you. Might also be some kind of record in turnaround time as well Did you have to pay for shipping?
Interestingly just last night I went to use my Prime and discovered that despite it been sat on charge the battery was low, I noticed that it wasn't charging.
I then tried docking it and the dock wasn't recognised.
I tried charging it again and while the cable connects fine the part it connects too seems oddly loose, as if its melted slightly and the 40pin connector is now "floppy". Without me holding the charging cable in place despite the fact it fits fine it hangs out at a 45 degree angle.
Called Amazon, they're couriering me a replacement.
I hadto pay to ship it to them, well my company paid for the shipping. I am just happy to beer getting it backso quickly
I understand the need for the proprietary port because of the dock but I just wish it had a micro USB port for charging
2 charges and mine bent
I had my prime for about a week. charged it twice. After the second charge i noticed all the pins were smashed inwards. I sent it into asus as well and it was repaired under warranty. sent in on 4-26-12 (day they recieved) and am getting it back at my house on 5-21-12. Seems a bit long for a repair like that. Seems like a lot of people are having this issue with the prime. I just hope that when they fix it that it's done with a new design so it doesn't happen again. I have had iphones, android phones, blackberry's etc and never ever had an issue with pins in the charge port bending. I will let you know how it looks and how it performs. I've been waiting for it to be repaired longer than I have actually had it (1 week).
don't listen to the bull**** about Rma , Asus always did a good job at it, i boufht a laptop from them ( actually everything that i have as far as pc goes are from asus, and the fan broke, it sisnt spin anymore so i sent it to them and got it one week later, it's just that they don't have everything In stock, sent my prime because the camera broke I've waited 1 week so far, I'm really starting to miss it
Sent from my Samsung GNexus <3
Related
OK so I got this at my BBY.
Callpod FuelTank UNO
It works pretty darn good (especially with the HTC adapter that has ports for charging,3.5mm,2.5mm)...I stream from Flycast and Pandora almost 90% of the time in the car so battery drains pretty fast on 3G).
My battery doesnt dip below 93-95%.
SO my question is, will using this HURT the G1 in any way? And if anyone else has tried it....I paid $40 for it....it was this or the USB PowerStick.
jaboswell said:
OK so I got this at my BBY.
Callpod FuelTank UNO
It works pretty darn good (especially with the HTC adapter that has ports for charging,3.5mm,2.5mm)...I stream from Flycast and Pandora almost 90% of the time in the car so battery drains pretty fast on 3G).
My battery doesnt dip below 93-95%.
SO my question is, will using this HURT the G1 in any way? And if anyone else has tried it....I paid $40 for it....it was this or the USB PowerStick.
Click to expand...
Click to collapse
I had $50 of best buy money got it one for $40. Completely solves battery problem without ever having to buy a new extended battery w/ larger cover. I doubt it will damage the phone. I've used it so far and nothing has happened. It's probably the same as buying a non standard wall charger, yeah there is a small risk but nothing is likely to ever happen.
I HIGHLY recommend one to solve the battery issue on G1. It is easily the best purchase I've made in years at Best Buy. (I never buy anything at best buy their products suck) It can charge the phone ~3 times for one Call Pod Uno Charge. Call Pod charges rather quickly in 2-3 hours. The call pod Uno is the exact same size as a G1 in height and thickness, I consider that rather small for the boost it gives. It can fit in a pocket if you had to since its the same size as a g1 phone, but you probably wouldn't want to on a regular basis. The Call Pod Uno has a feature that will tell you how much charge it has left by indicator lights that light up, and it will shutdown automatically when nothing is charging in it. It comes with a dongle cable to charge an Iphone or G1, and you get one free cable for any other device from their website with a redeemable coupon.
My only annoyance so far is that the cables they give you are somewhat short so you can't twist the Call Pod around and maneuver it to a better position when charging. Also the cables seem cheap. Finally, don't look at the picture on the box it looks nothing like what the actual product looks like. The picture makes it look black it's silver and the lights aren't as intense as the picture makes it seem. If the color was black and not silver it would be better. Also, the case it comes with sucks.
Think about it though an Iphone charger alone is ~$20 and an g1 charger is too. This includes a g1 charger and the battery and the dongles for only $40. Although it's expensive you get your moneys worth if you think about it that way.
Here:
Pic when you hit button to light it up to see charge two lights indicate half charge.
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Pic for size idea
Yup...thats it!!!!
The pouch is pretty, well, weird, to me. Wish I had it close by to take a pic of it.....
I did notice on mine the cable says TOP on the head of it, but you plug it in with TOP facing the bottom....this makes my G1 sit face up and the Fueltank back up...
Where do I buy one?
SilentTweak said:
Where do I buy one?
Click to expand...
Click to collapse
Well if you read above. Bestbuy.
Well I will be returning mine, possibly exchange it but not sure, maybe just get my money back...looking up reviews now....
Today i had it plugged in and removed the plug, put the Callpod in my cup holder, than noticed that the connection on the phone was a bit off center, just enough to where the connection wont go in so i can power the phone.
i eventually knocked it (by tapping the unit on my hand) back into place, i can hear a piece of broken plastic moving around inside...it will charge the phone still but if you just touch it it will turn on and off repeatedly..
hopefully its just a faulty unit ( Like i said before, i did notice that the connection was in upside down).
Hope Best Buy has a good return policy because I cant find my receipt.
I would perfer something like this, but as a holster.
I posted a thread a while ago (http://forum.xda-developers.com/showthread.php?t=554057) about it but I guess it lost its popularity. It's basically the same thing only it's also a holster as well that clips onto your belt or whatever. Pretty neat idea I think.
i like this i saw it on a friends iphone and think it would really cool to have 1 for our phones i vote on it
So something strange happened to me. I did nothing weird when I picked up my prime but of a sudden, crack.
My prime's screen broke in two over the length of the body.
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I hope that the warranty wont be a problem, but i'm not sure how to handle it.
Should I go to asus directly or go to the shop where I bought it (mediamarkt nl)
I'm also interested if i'm the first person were the screen cracks when the prime is picked up.
There have been a few odd issues with screen cracking.
Sent from my Transformer Prime TF201 using Tapatalk
Another broken screen
Just posted on another thread about my TF201 screen turning up cracked when I took it out my laptop bag this morning. It was mounted in the dock at the time and hadn't been dropped or mishandled - just carried to work and taken out.
Unfortunately, the screen isn't covered by warranty and the local ASUS service provider (in Australia) quoted $400 for the repair (parts, labour, shipping). Not sure what I'm going to do (the crack is in a corner and is small enough to live with) but I must say I've lost a lot of confidence in ASUS over this purchase (even before the screen broke I was having crash/reboot problems and crummy WIFI reception).
Is the crack only on the inside(can you feel the crack with your fingernail)?
It may be due to heat, it has happened with other devices, and if that's the case and they don't cover it its really f'd up.
I can only feel the crack on the far right side.
However heat would be a strange reason for me because I didn't touch my tablet for more than an hour so before the fatal pick up.
Sent from my HTC Desire using XDA App
Check out http://www.androidworld.nl/forum/asus-eee-pad-transformer-prime-tf201/30241-scherm-kapot.html
There is a guy with a spontaneous crack in the upper right corner
According to Asus there had been to much pressure on that spot.
Maybe he pinched too hard to get better wifi/ gps signal.
No warranty, cost him 142,81 euros to fix.
Hope you are not the same guy.
Wow, that's really similar to mine. I just sent mine in for a warranty claim. Not sure they'll approve it, but this gives both of us more ammo for our claim. I've got post at the following link with a video on youtube as well.
http://forum.xda-developers.com/showthread.php?t=1498237&page=2
http://www.transformerforums.com/fo...er-prime-broken-glass-what-should-i-do-7.html
Here's a video:
http://youtu.be/SL03vjH-TOA
And a pic:
Don't all of these seem to be originating from the top right, or at least in the top-half of the screen? (Assuming Asus logo is top left). I wonder if it's a hardware revision issue.. Do you all have similar serial numbers?
Wow, that's really frustrating..
So I guess no storing the tablet in the dock (at least not closed, anyway).
so far my screen hasn't ever cracked. But whenever the picture keeps flickering/going fussy/shaking, i'll not put pressure on the edges to try and fix it.
I'm also going to keep paying my extended monthly cover plan too just in case!
Mine also has a crack in the upper right. It is only noticeable in the right light and even then barely, its about 2 inches long, for now. It is the only thing I have a complaint about. Everything works fine on mine except the GPS and I can live without that.
buster6070 said:
Wow, that's really similar to mine. I just sent mine in for a warranty claim. Not sure they'll approve it, but this gives both of us more ammo for our claim. I've got post at the following link with a video on youtube as well.
http://forum.xda-developers.com/showthread.php?t=1498237&page=2
http://www.transformerforums.com/fo...er-prime-broken-glass-what-should-i-do-7.html
Here's a video:
http://youtu.be/SL03vjH-TOA
And a pic:
Click to expand...
Click to collapse
Yea, pretty much same situation / same result.
At least were not alone in this.
T.A Blet said:
Check out http://www.androidworld.nl/forum/asus-eee-pad-transformer-prime-tf201/30241-scherm-kapot.html
There is a guy with a spontaneous crack in the upper right corner
According to Asus there had been to much pressure on that spot.
Maybe he pinched too hard to get better wifi/ gps signal.
No warranty, cost him 142,81 euros to fix.
Hope you are not the same guy.
Click to expand...
Click to collapse
From the look of it I'll probably be in the same situation...
But let's hope that with all these pictures / occurrences we/I can convince them it's not our fault but a production failure.
Picture of the crack from that link.
namebrandon said:
Don't all of these seem to be originating from the top right, or at least in the top-half of the screen? (Assuming Asus logo is top left). I wonder if it's a hardware revision issue.. Do you all have similar serial numbers?
Wow, that's really frustrating..
So I guess no storing the tablet in the dock (at least not closed, anyway).
Click to expand...
Click to collapse
I don't know about the serial number but from the look of the thread that buster6070 posted it's more of a dock problem.
My serial is C10KAS0XXXXX
Serial#: BCOKA........ here and mine cracked on the upper LEFT, near the ASUS logo.
ringomaz said:
Serial#: BCOKA........ here and mine cracked on the upper LEFT, near the ASUS logo.
Click to expand...
Click to collapse
You're not left-handed are you?
Do any of you think this might be related to where one would grab the tablet to open it up?
that's so strange.. you'd think if the crack was anywhere, it'd be where the dock holds the tablet.. I think I might stick some tiny felt pads on the dock where the top (Asus label) of the tablet comes in contact.
My serial # is BCOKAS0XXXXX
My ATP is in the mail on it's way to a service center. But I've gone ahead and emailed ASUS with a link to this thread. I emailed their "Escalation Mailbox" and simply requested they take a serious look at my tablet before dismissing it as "CID". Also letting them know that this isn't an isolated situation. I would suggest everyone with this problem do the same. It's just to easy for them to dismiss a cracked screen as damaged done by the user.
My wifes cracked this weekend in the upper left corner, it is ALWAYS docked and almost always on the dinning room table, she uses it as a laptop replacement. There is not a scratch on it! I sent a PM to Gary, I heard nothing back yet. If this is gorilla glass, then they have problems! My wifes cracked in the black area of the glass only, it is hard to even see it, but it is cracked. Hers had really bad light bleed but she did not care, I never would have lived with it since day one. Asus better find a fix for this one, or just recall them all, these problems keep growing.....
BCOKAS serial number
This is not a thread I wanted to see...
I have a BCKOSA serial number....I hope that I don't become an active member of this thread....
This makes me so freaking nervous that one day I'll have a cracked screen.
And how could warranty not cover this? I'd ***** my way into it being covered, if there's no evidence of the user dropping or mishandling it then it defaults to being considered defective doesn't it?
Yours is the only case I've heard of that the Prime wasn't docked. Seems to me like the frame is letting the screen flex too much, but how you'd keep it from doing so I have no idea.
B-Mod said:
My wifes cracked this weekend in the upper left corner, it is ALWAYS docked and almost always on the dinning room table, she uses it as a laptop replacement. There is not a scratch on it! I sent a PM to Gary, I heard nothing back yet. If this is gorilla glass, then they have problems! My wifes cracked in the black area of the glass only, it is hard to even see it, but it is cracked. Hers had really bad light bleed but she did not care, I never would have lived with it since day one. Asus better find a fix for this one, or just recall them all, these problems keep growing.....
Click to expand...
Click to collapse
Was it always shut when not in use? That seems to be a common thread, that the "covert crack" always happened after the unit was closed shut..
namebrandon said:
Was it always shut when not in use? That seems to be a common thread, that the "covert crack" always happened after the unit was closed shut..
Click to expand...
Click to collapse
Yes it is all ways shut when not used. I always shut mine also, but I don' t use mine as much as she uses her's all the time. No damage to case or to inner area of dock. I just don't know, it must be a stress issue. Is gorilla glass this fragile?
Has anyone noticed how the metal right under the glass that is the case for the charging port bends mine was warped a bit but I noticed I bent it back straight. I check more and noticed its caused by plugging in the charger into the Asus prime and if you move it back and forth it will bend the metal casing and could crack the screen is anyone else having this problem? I'll post a picture when I get home to show what's happening and what others should look out for. This could be really bad.
Yes, mine is bent down but I can bend it back up to insert the charger. Very weak piece of metal there.
same here.
me too.
I caught myself holding the TFP one handed with my thumb right over the charging port. I figured that is what caused the warping.
Mine came bent brand new out of the box.
Add me to the list of a bent case. Scared me half to death because what made me realize that the case was bent was because my screen looked like it popped out. Which made me immediately think that I would have to add myself to the "cracked screen thread." However, I was able to snap the screen back into place except for the part near the power port....which is when I noticed that the metal was bent up and in causing the screen to to snap back into place. So I did the best I could to re-position the metal and the screen seemed to snap back in (not as tight as the rest of the tablet).
Not sure how the metal got bent since I have never dropped it (knock on wood). I do keep it in my brief case, and there may be a possibility that it got jammed somehow (even though I have it in a nice case).
I think it just gets bent frm doing the one handed holding thing like me and a few others that i have read about on here or it could be because of bending the charger. More and more stuff i keep finding out crap. I love this device but man seems that no one tested the damn thing.
http://forum.xda-developers.com/showthread.php?t=1500554
Aluminum is just so soft, it shouldn't be a surprise when a piece less than 1 MM thick gets bent. As you can see in the thread, I've even purposefully bent it, several times. Nothing is hurt by it. I don't think it will ultimately hurt the screen or anything, I suppose if you tried breaking your power cord off into it or something.
I haven't noticed it on mine but I keep the little plastic piece in it when its not on the charger to protect it from dust/damaging the port. I have a case so I don't even notice it being there when in use.
That's what i think too .
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Mine didn't crack from the charger but it gradually began to get bent since i keep 90% of the tablet docked to the keyboard. Even the rubber/padding in the dock is rubbing/melting off and sticking to the tablet. Yeah, I'm guilty of opening and closing the tablet like it was a laptop so which is why im sure it became like that.
I thought the port was cracked due to the keyboard was more of the problem than it is but it turns out its just the tablets fault. Thanks for the post, at least im not the only one.
Mine has cracked through.
I almost got a hearth attack when i first saw mi prime like that haha.
Then I looked a bit closer, and found out that the whole Prime was bent like a bow! including the screen. I just bent it back with little force and it is back like new. I'm extra careful now when applying any kind of pressure to the tablet.
I guess that's the price for having a whole Alu case... but I think the border of the tablet should be made of something way more resistant than just Alu.
I've had it bent since the day I bought the prime. Always thought it was an esthetics thing.
roccodaone said:
I've had it bent since the day I bought the prime. Always thought it was an esthetics thing.
Click to expand...
Click to collapse
Me too. Came that way out of the box. Figured it was meant to be that way since it was shipped like that.
I work at the Asus RMA repair center in grapevine TX pretty much exclusively on the tf101, tf201, 300t and sl101. I see these things bent above and around the charging port all the time. Hell, we have techs that bend it themselves when they are servicing the tablet. It's a bad design flaw.
Sent from my SGH-T989 using xda app-developers app
i broke ASUS TRANSFORMER SCREEN just by pressing it with finger while cleaning and it crushed in most peculiar way.
like a water sprinkling from that point symetricaly . the place is apsolut middle
bottom of screen near the proprietary connector.
It looks kinda cool, but is anoying and started getting dirt.
plus proprietary connector is also destroyed by their USB addapter for GPS.
How can I prove that. no way. but whatever, it works by replacing and charging battery from dock to prime, it cannot close with dock battery, but still can be used while charging original.
I know, they are a nasty bunch that ASUS tyrants so i WILL NOT EVEN THINK OF GETTING IN THEIR WAY ASKING FOR A REPAIR NOT TO MENTION A GUARANTIEE...
F*CK YOU ASUS B*TCHES
leoborg said:
i broke ASUS TRANSFORMER SCREEN just by pressing it with finger while cleaning and it crushed in most peculiar way.
like a water sprinkling from that point symetricaly . the place is apsolut middle
bottom of screen near the proprietary connector.
It looks kinda cool, but is anoying and started getting dirt.
plus proprietary connector is also destroyed by their USB addapter for GPS.
How can I prove that. no way. but whatever, it works by replacing and charging battery from dock to prime, it cannot close with dock battery, but still can be used while charging original.
I know, they are a nasty bunch that ASUS tyrants so i WILL NOT EVEN THINK OF GETTING IN THEIR WAY ASKING FOR A REPAIR NOT TO MENTION A GUARANTIEE...
F*CK YOU ASUS B*TCHES
Click to expand...
Click to collapse
So you broke your TF201 and are upset with Asus because their warranty doesn't cover damage caused by the user?
There are insurances for this type of thing, not warranties.
/troll...
Your dock broke the screen. The figure pressure just made it visible.
Post some pics please.
leoborg said:
i broke ASUS TRANSFORMER SCREEN just by pressing it with finger while cleaning and it crushed in most peculiar way.
like a water sprinkling from that point symetricaly . the place is apsolut middle
bottom of screen near the proprietary connector.
It looks kinda cool, but is anoying and started getting dirt.
plus proprietary connector is also destroyed by their USB addapter for GPS.
How can I prove that. no way. but whatever, it works by replacing and charging battery from dock to prime, it cannot close with dock battery, but still can be used while charging original.
I know, they are a nasty bunch that ASUS tyrants so i WILL NOT EVEN THINK OF GETTING IN THEIR WAY ASKING FOR A REPAIR NOT TO MENTION A GUARANTIEE...
F*CK YOU ASUS B*TCHES
Click to expand...
Click to collapse
Well well, now. Over at Android Forum you posted about the fact that you had dropped it 3 times ( http://androidforum.com/topic/46-how-many-people-love-their-prime/page__st__10 ) Drop it once too often? Is that how it really got broken? Why would Asus be "tyrants" for not covering physical damage (however happened)? A warranty is intended to correct defects, not to fix physical damage the user causes himself. You have to handle the things as if they were made of glass because....well....they are.
I'm also not clear on what your issue is with the connector. Are you saying you can't charge it by connecting the cable directly to the device but you can charge it from the dock?
i broke ASUS TRANSFORMER SCREEN just by pressing it with finger while cleaning and it crushed in most peculiar way.
like a water sprinkling from that point symetricaly . the place is apsolut middle
bottom of screen near the proprietary connector.
It looks kinda cool, but is anoying and started getting dirt.
plus proprietary connector is also destroyed by their USB addapter for GPS.
How can I prove that. no way. but whatever, it works by replacing and charging battery from dock to prime, it cannot close with dock battery, but still can be used while charging original.
I know, they are a nasty bunch that ASUS tyrants so i WILL NOT EVEN THINK OF GETTING IN THEIR WAY ASKING FOR A REPAIR NOT TO MENTION A GUARANTIEE...
F*CK YOU ASUS B*TCHES
Click to expand...
Click to collapse
Google translate has a lot to answer for........what a pointless thread
Sent from my HTC Sensation XE with Beats Audio using XDA Premium HD app
This thread deserves a
"Cool Story Bro"
post
So here we go
Cool Story Bro!
Hulk Smash..Hulk also likes to tell stories!!
I love when people get caught in their lies, it just makes me laugh. You can't post one story at one site, and then come here and leave out all the important details. It's called trolling...
I see that Apple's "Post Retarded Comments about Android devices" department is hiring anyone now-a-days. lol:laugh:
---------- Post added at 11:00 PM ---------- Previous post was at 10:58 PM ----------
I hope the mods don't close this thread, this is a "Prime" example of trolling...I am waiting for his fellow members here to defend him. lol
theandies said:
This thread deserves a
"Cool Story Bro"
post
So here we go
Cool Story Bro!
Click to expand...
Click to collapse
heh heh
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I bought this watch and a Note edge to go with it 3 months ago. The watch is currently at Samsung repair because it wouldnt charge. It wouldnt charge and I figured out that the contacts werent making a good connection. Couple days later the back of the phone where the cradle snaps and hooks on broke and now the cradle has to be rubberbanded on to charge. Samsung just told me it wasnt covered under warranty even though it is a defect. Spent over 1500 with them and they find any reason to void the warranty. Since it had physical damage regardless of how terrible their design, the warranty is void. The watch barely makes it through the day so you need to charge it about twice a day. The geniuses their thought that plastic snapping into cheap plastic would be durable. Also, when you reply to text it doesnt update the phone. I really love the look of the watch and if the features worked I would be happy. But they want me to pay 242.00 to put a new back on the watch. The Note edge has a green vertical line that wont go away and I'd have to mail it in and wait till they fixed and mailed it back. Samsung is all gimmick. They want to force brand customer loyalty by leveraging your investment in them but do nothing to retain it when their products break under normal use and within 90 days.
Zalladin said:
I bought this watch and a Note edge to go with it 3 months ago. The watch is currently at Samsung repair because it wouldnt charge. It wouldnt charge and I figured out that the contacts werent making a good connection. Couple days later the back of the phone where the cradle snaps and hooks on broke and now the cradle has to be rubberbanded on to charge. Samsung just told me it wasnt covered under warranty even though it is a defect. Spent over 1500 with them and they find any reason to void the warranty. Since it had physical damage regardless of how terrible their design, the warranty is void. The watch barely makes it through the day so you need to charge it about twice a day. The geniuses their thought that plastic snapping into cheap plastic would be durable. Also, when you reply to text it doesnt update the phone. I really love the look of the watch and if the features worked I would be happy. But they want me to pay 242.00 to put a new back on the watch. The Note edge has a green vertical line that wont go away and I'd have to mail it in and wait till they fixed and mailed it back. Samsung is all gimmick. They want to force brand customer loyalty by leveraging your investment in them but do nothing to retain it when their products break under normal use and within 90 days.
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Jeez! Looking at your picture you must have pulled that off with some force! People are reporting the tiny clips on the battery charger are breaking but this is the first time I have seen the actual watch backplate broken.
Nevertheless this should be covered under warranty as you say. I am guessing they are refusing because they believe this is damage caused by you and not a defect. Looking at your pic I can see why! But hey, (before you slate me) for the record I do believe you, as why else would you report it here on XDA.
Good luck though mate, I hope they fix this for you.
Not mention both your Gear and band look pretty beat up from use/wear.
Fixed, for a lot less than the $242 Samsung wanted
I fixed it with $20 in supplies and a dremel. Now it charges again. I may be a little harder on my watch than most but its still a terrible design for something that needs to charge daily, twice if you actually use it
Now I just need to clean it up.
BarryH_GEG said:
Not mention both your Gear and band look pretty beat up from use/wear.
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Really? Other than the defect in design and plastic what part looks pretty beat up? The band isnt even in focus.
gear s broken cradle
I went on Samsung's Facebook page and posted that nobody buy a gear s until Samsung fixes the defective cradle,i got im right away.I sent them photos of my broken cradle,watch charging on a vitamin bottle.the gear s works fine,the cradle is the problem.It is a warranty problem fix at no cost to us.Everybody go to samsung's face book and tell them what you are going thru..DO NOT SEND YOUR WATCH IN FOR EVAULATION.
Zalladin said:
Really? Other than the defect in design and plastic what part looks pretty beat up? The band isnt even in focus.
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Not calling you out but a couple people here and on another forum that had the charging cradle receiver break on the Gear side and/or have corroded charging contacts have sworn they've "babied their device." Quite a few of the pics these people posted make the device look far from "babied."
I've had mine for three months and charge it twice a day like you. Other than a small mark on the bottom most receiver from the repeated friction of the tab sliding on and being pulled off it looks new. I also use a screen protector, rotate different bands, swap out between two different OEM charging cradles, and clean my Gear front and back with warm soapy water every time I put it on after charging. Whether that helps delay some issues other's are reporting will be tested over time.
I'm not defending the charging cradle design BTW. It's pretty crude for a high-end device. Between this and another forum I've only seen two or three instances where the receiver on the Gear broke vs. a higher proportion of the tabs breaking on the easily replaceable charging cradle.
Easy workaround fix.
I figured out a very easy work around for the broken charger problem which I have myself. Close and lock the watch band strap. Place the charger in position like it would if it was not broken. Use an appropriate size pill bottle to put pressure on the charger without over stretching the watch strap. Now you can use the cradle with or without the charge cable in order to charge the watch, and no need to buy another charger which will probably also break.
I beat the hell out of my watch. Had it for over a year now and have gone through 3 cradles. The OEM (with battery) broke at month 4, since then I've ordered 2 off brand ones. One of those broke about a week into use, the other is still going strong.
That all said I don't see how the back plate of the watch itself could fail like that even with heavy use EXCEPT for design flaw.
I'm a chef and wear mine and charge it at work. 12 hours a day, 5-6 days a week this thing gets beat against steel,iron and all manner of dead (and tasty) animal. It's so bad that I have gone through 5 screen protectors over this year and I've never had so much as a Crack in the device itself.
That damage could absolutely not be caused by user misuse.
dafaq did u do with that watch, i have my for 3 months like now im wearing it constant and i work with it, and is do far in like a box out look, the one thing what its beaten is the band i order a one from ebay it was cheap so no complains there
Velcro
On my Gear 2 using a bad aftermarket charger Velcro was a very easy way to charge. Glued a strip to the back of the changer and wrapped snug around the watch and charges every time.
I expect to use that work around on this Gear S at some point.